652-132 LVCI

Leading Virtual Classroom Instruction

Exam Number 652-132 LVCI
Last day to test: March 15, 2013
Associated Certifications Virtual Classroom Instruction Specialist
Duration 75 minutes (60-70 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

The 652-132 Leading Virtual Classroom Instruction written exam is required for Cisco WebEx Virtual Classroom Instruction Specialist certification and must be passed before the candidate can schedule the practical exam 652-133 LVCIP. The computer-based, multiple-choice exam tests the candidate's knowledge of how to prepare and manage a virtual classroom environment and use collaboration tools to maximize student participation and comprehension. Candidates can prepare for the exam by taking the Cisco WebEx Leading Virtual Classroom Instruction course (LVCI) v1.0.

Exam Topics

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe synchronous e-learning environments to include characteristics, roles, and responsibilities

  • Describe the characteristics of synchronous e-learning—definitions and terms used in the industry
  • Describe the function and benefits of interactivity in a virtual classroom environment
  • Describe the general roles and responsibilities when implementing a virtual delivery program

Manage program and logistics

  • Plan and execute effective participant communication before, during, and after scheduled virtual sessions
  • Given a scenario, identify and describe the steps to coordinate and schedule a virtual session
  • Given a scenario, determine the appropriate presession activities necessary (including scheduling, registration, and reporting)
  • Assess your needs against the program goals and determine whether to augment the native capabilities of a virtual classroom platform with a Learning Management System
  • Identify recording and playback capabilities, purposes, and considerations

Prepare yourself and your physical and virtual environment for conducting an effective virtual classroom session

  • Set up the physical and virtual environment for the trainer, including preparing the attendee environment
  • Prepare yourself for facilitating in a virtual training environment
  • Develop contingency plans for common difficulties
  • Review course materials and address any areas that are unclear or may lead to learner confusion without impacting the course design

Demonstrate effective classroom management skills in a virtual classroom setting

  • Manage technical problems—provide basic support to users to troubleshoot common audio, Internet, hardware, and software issues
  • Keep sessions on track by responding to relevant questions, keeping participants focused during learning activities, and managing disruptions
  • Describe industry-standard best practices for time management

Provide clear instruction and guidance to learners on how to apply acquired skills and knowledge during and after the session

  • Provide clear instruction and guidance to learners on how to practice their skills during and
    • Educate students on how to use online sharing tools (for example, desktop sharing) to demonstrate their competence with a given
    • Guide learners through the process of using online tools to practice skills through simulations, role plays, or other group learning activities
  • Manage small group work, labs, and independent work

Demonstrate effective presentation skills in a virtual classroom setting

  • Present content in a logical flow and order
  • Use a pace appropriate for students, learning objectives, and learning material
  • Describe concepts in a clear and complete manner, using relevant examples
  • Transition effectively between topics and instructional elements

Select and effectively use tools for presentation that are appropriate for achieving intended learning objectives or desired results (for example, annotation tools, sharing features, white board)

  • Given a scenario, choose the appropriate tool for presentation to achieve a desired result
  • Use annotation tools to focus attention to relevant content
  • Use sharing features when appropriate, including application, presentation, desktop, and so on
  • Use white boarding or white space to enhance instruction or group process

Select and effectively use tools for collaboration that are appropriate for achieving intended objective or desired result

  • Given a scenario, choose the appropriate tool for collaboration to achieve a desired result
  • Use chat, polls, and other feedback tools to allow all participants to collaborate

Judge student comprehension using effective instructional practices

  • Check in at regular intervals to gauge comprehension
  • Adjust instruction based on feedback and behavioral cues from participants
  • Evaluate knowledge levels by asking questions that assess how well participants can recall, understand, and apply session content
  • Review content or adjusts pace of delivery to enhance comprehension if required

Manage participation effectively

  • Identify different question types and determine when to use each type
  • Employ effective questioning skills to involve learners (for example, open-ended questions, wait after asking questions, let people self-select, and so on)
  • Ensure most participants are responding and interacting at the desired level
  • Demonstrate when to control the facilitation process and when to let interaction flow
  • Ensure interaction between participants to achieve balanced participation among class members
  • Define how participants should participate and reinforce desired behavior(for example, use chat, raise hand icon, speak up)
  • Demonstrate the ability to manage participation effectively using online communication tools available (for example, chat, emoticons, participant panel, Q&A, and so on)

Maintain a positive learning environment

  • Build rapport with students
  • Establish and maintain credibility with learners
  • Create a safe and comfortable environment that is conducive to the learning process

Apply fundamental virtual classroom design concepts

  • Identify and describe effective synchronous training design principles
  • Create and update effective synchronous presentation materials (for example, update presentation materials following leading practices for graphics, text, color and font)
  • Identify, develop, and choose effective learning activities

Evaluate the effectiveness of training

  • Develop a strategy for evaluating effectiveness of the training and student skills and knowledge
  • Create effective test questions and surveys to measure participant reaction and learning gains
  • Assess whether the training was effective based on reviewing test results, survey results, and attendee feedback through online tools such as polls

Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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