CCNA Voice

The CCNA Voice Certification is retired on September 17, 2015. No new certifications will be issued beginning September 18, 2015. Candidates should review the Certification Exam Migration announcement to determine the transition path to CCNA Collaboration certification.
Learn More

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.


Any valid Cisco CCENT, CCNA Routing and Switching or any Cisco CCIE certification can act as a prerequisite.

Exams & Recommended Training

Required Exam(s) Recommended Training
640-461 ICOMM
Last day to test:
September 17, 2015
Introducing Cisco Voice and Unified Communications Administration (ICOMM)
A Collaboration Exam Migration Tool has been developed to assist you in determining what exams can be applied toward the achievement of a Cisco CCNA Collaboration certification.