FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine, 2.9
Index
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - L - M - N - P - R - S - T - U - V - W -

Index

Numerics

12.2(13)JA and 12.2(15)JA firmware, discovery of access points 1-21

A

AAA server

Cisco ACS, ports used by 1-2

fault descriptions 2-16

named displayed as %hostname% 1-22

using AP 1100 or AP 1210 as AAA server 1-16

access point

accessing through WLSE, troubleshooting 1-5

AP web page, accessing 1-5

fault descriptions 2-1

interface

adding, results of 1-16

removing, results of 1-16

not discovered 1-20

reports, VLAN information in 1-35

ACS Failed Login Report link, recreating 1-50

Administration tab

FAQs 1-48

troubleshooting 1-49

AP 1100, using as AAA server 1-16

AP 1210, using as AAA server 1-16

B

backing up and restoring WLSE configuration

restoring backups from beta to released not allowed 1-48

Windows 2000 or XP server 1-50

beta software, restoring backups and upgrading software not allowed 1-48

booting, WLSE 1-4, 1-8

browser

cannot connect to WLSE 1-7

IE, installing software updates 1-50

Mozilla browser and Location Manager 1-48

pop-up blocker usage 1-10

C

CDP

discovery without using 1-15

seed, invalid 1-15

client

inventory, troubleshooting 1-22

reports 1-34

community string

with iee802dot11 view 1-20

configuration

auto-configuration 1-25

FAQs 1-23

IOS template job failures 1-26

job history, retention of 1-24

protocols used for jobs 1-24

startup template, changes to 1-25

Telnet/SSH credentials not valid 1-27

troubleshooting 1-25

updates, undoing 1-24

WEP key settings 1-24

connecting to WLSE

using a console 1-10

using Telnet 1-9

console, connecting to WLSE 1-10

D

database

checking database status 1-48

date and time

incorrect 1-8

device name, updates to 1-15

device name format

device tree not updated 1-21

name not updated after moving device to managed 1-21

devices

type of identifier used in displays 1-3

Devices tab

FAQs 1-15

troubleshooting 1-17

discovery

APs running 12.2(13)JA or 12.2(15)JA 1-21

AP with iee802dot11 view not discovered 1-20

devices discovered, but not displayed 1-17

Misconfigured Devices group 1-18

port used for 1-2

seed devices 1-15

SNMP Authorization Exception in discovery log 1-19

time discrepancy in jobs 1-18

troubleshooting 1-17

without CDP 1-15

DNS

port for IOS AP configuration 1-2

dot11 mib fault

description of 2-15

troubleshooting 1-18

duplicate IP address 1-16

E

EAP-FAST server

port for AP 1100 or AP 1210 1-3

F

FAQs

Administration 1-48

configuration 1-23

devices 1-15

faults 1-11

firmware 1-27

general 1-1

radio manager 1-36

reports 1-33

faults

AAA server fault descriptions 2-16

access point fault descriptions 2-1

acknowledging 1-11

clearing 1-11

descriptions of 2-1

email of 1-13

FAQs 1-11

MIB file 1-11

no display 1-13

router fault description 2-22

switch fault descriptions 2-21

troubleshooting 1-12

firmware

connectivity failure 1-32

cryptography permissions, message about 1-31

email fails to arrive 1-29

FAQs 1-27

images

transfer, ports used for 1-2

job logs 1-28

job not verified 1-30

number of devices in jobs 1-28

slow links 1-31

SNMP job fails 1-30

some devices not updated 1-30

Telnet/SSH credentials not valid 1-32

time discrepancy in jobs 1-29

troubleshooting 1-27

FTP

port for IOS AP configuration 1-2

G

groups

Misconfigured Devices group 1-18

H

hostname

displaying devices by hostname 1-3

HTTP

port for VxWorks access point configuration 1-2

WLSE Web port for 1-3

HTTPS

port used for 1-3

I

iee802dot11 view 1-20

interference, detecting 1-37

Internal Server Error message in redundant WLSEs 1-10

inventory

effects on traffic and performance 1-22

extra inventories 1-16

FAQs 1-15

length of time required 1-22

port used for 1-2

IP address, duplicate 1-16

L

LEAP server

port for AP 1100 or AP 1210 1-2

Location Manager

viewing with Mozilla browser 1-48

logging in

cannot log in 1-5

cannot log in as system administrator 1-6

failure of authentication source 1-49

password created in CLI 1-50

M

Misconfigured Devices folder

devices placed in 1-21

Misconfigured Devices system group

moving devices from 1-18

Mozilla browser, viewing Location Manager 1-48

N

name format, device names 1-21

network

connection failure 1-6

Network Address Translation (NAT), not supported 1-2

P

passwords, loss of 1-6

performance

problems caused by frequent client inventory 1-22

pop-up blockers, do not use 1-10

pre-release software, restoring backups and upgrading software not allowed 1-48

protocols

SSH, disabling 1-3

Telnet, enabling 1-2

used for configuration jobs 1-24

R

radio manager

Assisted Site Survey

client walkabout, skipping 1-45

configuration, not updated 1-47

configuration, results of 1-46

Constraints and Goals, calculations of 1-46

devices in red 1-44

device tree 1-44

job, failure of 1-45

Last Scan Time Field 1-45

Location Data fields 1-45

missing building or floor nodes 1-44

multiple channels, selecting 1-46

Next button disabled 1-45, 1-46

radio scan slow 1-45

Recall button 1-45

Use Old Radio Scan Data disabled 1-45

configuring APs 1-36

data collection 1-36

FAQs 1-36

interference detection 1-37

inventories run by 1-16

job names 1-37

rogue AP detection 1-36

scanning-only APs 1-37

troubleshooting 1-41

RADIUS

port for WLCCP authentication 1-2

RADIUS server

ports for 1-2

redundancy

Internal Server Error message 1-10

special procedures 1-48

reports

ACS Failed Login Report link, recreating 1-50

blank fields in 1-34

client reports, 0 values in 1-34

FAQs 1-33

not real-time 1-33

troubleshooting 1-33

VLAN information missing 1-35

repository

port for 1-2

rogue APs, detecting 1-36

routers, fault message for 2-22

S

search, for devices

no results yielded 1-5

security

authentication (WLSE)

failure of authentication source 1-49

troubleshooting 1-49

seed

invalid 1-15

setup program

incorrect entry 1-5

network connection fails 1-6

SMTP

port for fault notification 1-2

SNMP

port for 1-2

SNMPTRAP

port for fault notification 1-2

software, on WLSE

repository

port for 1-2

updates

CiscoWorks 1105 1-4

Internet Explorer, problems using 1-50

SSH

disabling 1-3

port for IOS AP configuration 1-2

switches, fault descriptions 2-21

sysContact information, updates to 1-15

sysLocation information

updates to 1-15

syslog

port for 1-2

T

TCP ports used by WLSE 1-2

Telnet

connecting to WLSE 1-9

enabling 1-2

port for IOS AP configuration 1-2

TFTP

ports used for firmware upgrade 1-3

time

incorrect 1-8

traps

definition file 1-11

not forwarded 1-11

type of 1-11

troubleshooting

administration 1-49

configuration 1-25

devices 1-17

faults 1-12

firmware 1-29

radio manager 1-41

reports 1-33

U

UDP ports used by WLSE 1-2

upgrading WLSE software

upgrade from beta to released not allowed 1-48

users

authentication, external 1-49

authentication server failure 1-49

external authentication server 1-49

not listed in UI 1-49

password created in CLI not accepted 1-50

simultaneous access to access points 1-2

V

VLANs

in reports 1-35

W

WDS

WLCCP

port for 1-3

WHISK port 1-2

WLCCP

port for 1-2

WLSE 1105, 2.9 software not supported on 1-4