FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine, 2.7
Index
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Index

Table Of Contents

A - B - C - D - F - G - H - I - L - M - N - P - R - S - T - U - V - W -

Index

A

AAA server

Cisco ACS, ports used by 1-3

fault descriptions 2-24

access point

accessing through WLSE, troubleshooting 1-6

AP web page, accessing 1-6

fault descriptions 2-2

interface

adding, results of 1-17

removing, results of 1-17

reports, VLAN information in 1-41

ACS Failed Login Report link, recreating 1-59

Administration tab

FAQs 1-56

troubleshooting 1-57

B

backing up and restoring WLSE configuration

Windows 2000 or XP server 1-58

booting, WLSE 1-5, 1-11

browser

cannot connect to WLSE 1-10

IE, installing software updates 1-58

C

CDP

discovery without using 1-17

seed, invalid 1-17

client

inventory, troubleshooting 1-23

reports 1-38

configuration

auto-configuration 1-27

FAQs 1-24

IOS template job failures 1-28

job history, retention of 1-25

protocols used for jobs 1-26

startup template, changes to 1-27

Telnet/SSH credentials not valid 1-29

troubleshooting 1-28

updates, undoing 1-25

WEP key settings 1-25

D

database

checking database status 1-56

date and time

incorrect 1-11

device name, updates to 1-17

Devices tab

FAQs 1-16

troubleshooting 1-18

discovery

devices discovered, but not displayed 1-18

Misconfigured Devices group 1-19

port used for 1-3

seed devices 1-17

SNMP Authorization Exception in discovery log 1-21

time discrepancy in jobs 1-19

troubleshooting 1-18

without CDP 1-17

DNS

port for IOS AP configuration 1-3

dot11 mib fault

description of 2-24

troubleshooting 1-19

F

FAQs

Administration 1-56

configuration 1-24

devices 1-16

faults 1-14

firmware 1-29

general 1-2

radio manager 1-41

reports 1-37

faults

AAA server fault descriptions 2-24

access point fault descriptions 2-2

acknowledging 1-14

clearing 1-14

descriptions of 2-1

email of 1-16

FAQs 1-14

MIB file 1-15

no display 1-16

router fault description 2-32

switch fault descriptions 2-29

troubleshooting 1-15

firmware

connectivity failure 1-36

cryptography permissions, message about 1-35

email fails to arrive 1-33

FAQs 1-29

images

transfer, ports used for 1-3

job logs 1-30

job not verified 1-34

number of devices in jobs 1-31

slow links 1-35

SNMP job fails 1-34

some devices not updated 1-33

Telnet/SSH credentials not valid 1-36

time discrepancy in jobs 1-32

troubleshooting 1-29

FTP

port for IOS AP configuration 1-3

G

groups

Misconfigured Devices group 1-19

H

HTTP

port for VxWorks access point configuration 1-3

WLSE Web port for 1-4

HTTPS

port used for 1-4

I

interference, detecting 1-45

inventory

effects on traffic and performance 1-23

extra inventories 1-17

FAQs 1-17

length of time required 1-23

port used for 1-3

L

logging in

cannot log in 1-6

cannot log in as system administrator 1-7

failure of authentication source 1-57

password created in CLI 1-58

M

Misconfigured Devices system group

moving devices from 1-19

N

network

connection failure 1-8

Network Address Translation (NAT), not supported 1-2

P

passwords, loss of 1-7

performance

problems caused by frequent client inventory 1-23

pop-up windows blocked 1-13

ports used by the WLSE 1-2

protocols

SSH, disabling 1-4

Telnet, enabling 1-4

used for configuration jobs 1-26

R

radio manager

Assisted Site Survey

client walkabout, skipping 1-52

configuration, not updated 1-55

configuration, results of 1-53

Constraints and Goals, calculations of 1-53

devices in red 1-51

device tree 1-51

job, failure of 1-52

Last Scan Time Field 1-52

Location Data fields 1-53

missing building or floor nodes 1-50

multiple channels, selecting 1-53

Next button disabled 1-51, 1-52, 1-54

radio scan slow 1-52

Recall button 1-52

Use Old Radio Scan Data disabled 1-51

configuration 1-42

data collection 1-43

FAQs 1-41

interference detection 1-45

inventories run by 1-17

radio parameters, generating 1-46

rogue AP detection 1-43

scanning-only APs 1-46

troubleshooting 1-46

radio manger

job names 1-46

RADIUS

port for WLCCP authentication 1-3

RADIUS server

ports for 1-3

recovery CD, booting from 1-14

reports

ACS Failed Login Report link, recreating 1-59

blank fields in 1-38

client reports, 0 values in 1-38

FAQs 1-37

not real-time 1-37

troubleshooting 1-37

VLAN information missing 1-41

repository

port for 1-3

rogue APs, detecting 1-43

routers, fault message for 2-32

S

scanning-only APs 1-46

screens not refreshed 1-13

search, for devices

no results yielded 1-6

security

authentication (WLSE)

failure of authentication source 1-57

troubleshooting 1-57

seed

invalid 1-17

setup program

incorrect entry 1-6

network connection fails 1-8

SMTP

port for fault notification 1-3

SNMP

port for 1-3

SNMPTRAP

port for fault notification 1-3

software, on WLSE

repository

port for 1-3

updates

Internet Explorer, problems using 1-58

SSH

disabling 1-4

port for IOS AP configuration 1-3

switches, fault descriptions 2-29

sysContact information, updates to 1-17

sysLocation information

updates to 1-17

syslog

port for 1-3

T

TCP ports used by WLSE 1-3

Telnet

connecting to WLSE 1-12

enabling 1-4

port for IOS AP configuration 1-3

TFTP

ports used for firmware upgrade 1-4

time

incorrect 1-11

traps

definition file 1-15

not forwarded 1-15

type of 1-14

troubleshooting

administration 1-57

configuration 1-28

devices 1-18

faults 1-15

firmware 1-31

radio manager 1-46

reports 1-37

U

UDP ports used by WLSE 1-3

users

authentication failure 1-57

not listed in UI 1-57

password created in CLI not accepted 1-58

simultaneous access to access points 1-2

V

VLANs

in reports 1-41

W

WDS

WLCCP

port for 1-3

WHISK port 1-3

WLCCP

port for 1-3