FAQ and Troubleshooting Guide for the CiscoWorks WLSE and WLSE Express, 2.15
Index
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA server

AAA server not available fault, falsely generated 1-62

internal (WLSE Express) 1-65

name, display of 1-22

AAA server, external

fault descriptions 2-26

AAA server, internal

fault descriptions 2-26

access point

as AAA server 1-16

duplicate IP addresses 1-17

FAQs 1-15

fault descriptions 2-2

ieee802dot11 view 1-19

interface, removing 1-16

limit on number of 1-3

managing, by more than one user 1-2

troubleshooting 1-17

Web interface, accessing 1-5

Admin tab

FAQs 1-57

troubleshooting 1-60

AP 1230, not shown in displays 1-21

AP 1231, not shown in displays 1-21

assisted site survey

applying configuration, results of 1-47

building/floor, not visible 1-45

client walkabout, Recall button 1-46

client walkabout, skipping 1-46

Constraints and Goals, calculation time 1-47

Constraints and Goals, multiple channels 1-47

Constraints and Goals, recalculating 1-47

Constraints and Goals, results of calculation 1-47

devices, red 1-46

FAQs 1-44

Last Scan Time, none 1-46

location manager not updated 1-49

Next button disabled 1-46, 1-47

Number of Location Data vs. Number of New Location Data 1-47

radio scan job, failure of 1-46

radio scan job, slow 1-46

Use Old Radio Scan Data disabled 1-46

authentication

WLSE users 1-60, 1-61

B

backup (WLSE)

backup to remote server with SCP 1-61

backup to Windows server 1-61

restoring from beta software 1-57

restoring from WLSE 1105 1-57

booting (WLSE)

cannot boot from hard drive 1-8

from recovery CD 1-9

bridge

template, for 1-23

browser

location manager not launched with Mozilla 1-49

C

configuration, access points

auto-configuration 1-24

FAQs 1-22

job history, retention of 1-24

jobs, failure of 1-26, 1-27

jobs, names of 1-23

jobs, types of 1-24

protocols used 1-24

reapplying 1-23

startup configuration 1-24

template, radio type in 1-23

template, WEP keys in 1-23

template, wireless bridge 1-23

templates, banner command in 1-26

templates, imported 1-26

templates, IOS job failure 1-27

troubleshooting 1-25

connecting to WLSE

cannot connect using browser 1-7

Telnet, problems with 1-8

using console 1-10

D

daemons.log file, virtual machine crash messages 1-63

database (WLSE), verifiying status of 1-57, 1-65

date and time (on WLSE)

incorrect time or date 1-8

Deployment Wizard

error when creating auto-managed configuration 1-11

troubleshooting 1-11

detection, affect of transmit disabling on 1-53

device names

%dns%, etc. 1-20

AAA server 1-22

display of 1-3

not applied after change of state 1-20

not updated 1-20

truncated 1-20

devices

FAQs 1-15

hostname, not updated 1-16

IP address change, not displayed 1-21

not displayed after discovery 1-18

sysContact not updated 1-16

sysLocation not updated 1-16

troubleshooting 1-17

discovery

CDP disabled 1-16

devices not displayed 1-18

error message when importing or exporting to RME server 1-20

failure of, ieee802dot11 view 1-19

fault descriptions 2-24

jobs, time discrepancy 1-18

logs, SNMP Query Authorization Exception 1-18

non-Cisco switches 1-16

routers and switches 1-17

duplicate IP addresses, on access points 1-17

E

exporting devices to RME 1-20

F

FAQs

Admin tab 1-57

assisted site survey 1-44

configuration 1-22

Devices tab 1-15

faults 1-11

firmware 1-27

general 1-1

internal AAA (WLSE Express) 1-65

Intrusion Detection System 1-51, 1-55

location manager 1-43

radio manager 1-37

radio scan 1-44

reports 1-32

Sites tab 1-43

system (WLSE)

Admin tab 1-57

general 1-1

faults

AAA server is Not Available message 1-14

AAA server not available fault 1-62

acknowledging 1-12

descriptions of

AAA server faults 2-26

access point and bridge faults 2-2

discovery faults 2-24

IDS faults 2-14

radio interference faults 2-8

router faults 2-33

switch faults 2-31

WLSM faults 2-33

Display Faults screen, refresh rate 1-13

Display Fault view, blank 1-14

FAQs 1-11

HA Standby AAA RADIUS server Not Available fault 1-62

notification failure 1-15

notification failure, low-priority faults 1-15

notifications 1-13

polling interval 1-14

polling interval, SNMP-unreachable faults 1-15

traps, MIB definition 1-12

traps sent by WLSE 1-12

troubleshooting 1-14

VLAN information, missing 1-15

firmware

FAQs 1-27

image download, connectivity failure message 1-31

image download, cryptography permissions message 1-31

images, importing 1-28

jobs, failure 1-30

jobs, failure of 1-29, 1-31

jobs, logs for 1-28

jobs, names of 1-29

jobs, notification failure 1-30

jobs, number of devices in 1-28

jobs, protocols for 1-28

jobs, some APs not updated 1-30

jobs, time discrepancy in 1-30

jobs, using remote TFTP server 1-29

troubleshooting 1-29

FreeRADIUS authentication failure 1-43

G

GUI (WLSE) not available 1-10

H

hardware, WLSE

information about 1-3

HTTP

port on access point, changing 1-2

I

IDS (Intrusion Detection System)

FAQs 1-51, 1-55

importing devices from RME 1-20

interface, on access point

removing 1-16

interference detection

settings 1-55

internal AAA (WLSE Express), FAQs 1-65

Internal Server Error Message, for WLSE 1-5

Intrusion Detection System (IDS)

disabling transmit, effect on rogue AP detection 1-53

fault descriptions 2-14

interference detection settings 1-55

rogue AP, coverage problems caused by 1-54

rogue AP, generation of SNMP traps 1-54

rogue AP detection, frequency of

rogue AP

detection, frequency of     1

rogue AP detection, requirements for clients 1-53

rogue AP detection, triangulation by using client 1-54

rogue AP detection, when radio monitoring disabled 1-53

rogue APs, how detected 1-52

rogue AP vs. friendly AP 1-52

scanning-only APs, connection problems 1-55

inventory

no logs available 1-21

taking too long 1-21

too frequent 1-21

IP address change, on devices 1-21

L

links

ACS Failed Login Report, llink missing 1-62

location manager

after WLSE upgrade, incorrect version displayed 1-50

AP coverage, not displayed 1-49

AP scanning task aborted 1-49

coverage map, radios shut down 1-45

device, not in device tree 1-45

FAQs 1-43

image, limits on size 1-45

import of image, slow 1-49

not launched with Mozilla 1-49

not updated after assisted site survey 1-49

rogue AP not displayed 1-48

Show 2.4 GHz, not refreshed 1-49

Switich IP Address field 1-45

logging in (to the WLSE)

cannot log in 1-5

cannot log in as system administrator 1-6

cannot log in to Web interface 1-10

MS NT Domain module, login failure 1-62

M

MIBs, supported by WLSE 1-3

Mozilla

location manager not launched 1-49

N

NAT

not supported 1-2

O

operating system, on WLSE

information about 1-3

P

passwords (WLSE), rules for 1-57

ports

used by WLSE 1-2

R

radio interference, fault descriptions 2-8

radio manager

FAQs 1-37

fault descriptions

radio interference 2-8

jobs, name of 1-41

radio information, reporting 1-38

radio interference fault descriptions 2-8

radio monitoring, disabled 1-38

radio monitoring, impact on throughput 1-38

self healing

WAN failure 1-39

with hot standby 1-39

troubleshooting 1-42

WDS, clients not authenticated 1-43

WDS, not authenticating with WLSE 1-42

WDS APs, number of 1-38

WDS APs, SSIDs for 1-38

WDS APs, username and password for 1-38

with non-Cisco RADIUS server 1-41

radio monitoring

disabled 1-38

disabling, effect on rogue AP detection 1-53

throughput impact of 1-38

radio parameter generation

data required for 1-48

walkabout locations, error about 1-48

radio scan

aborted 1-49

access point performance, affects on 1-47

FAQs 1-44

WDS radio, up or down 1-47

redundancy (WLSE)

HA Standby AAA radius server Not Available fault 1-62

special considerations 1-58

virtual machine crash after upgrade 1-63

reports

ACS Failed Login Report, link missing 1-62

aggregation intervals, discrepancy in 1-36

Client Statistics report, zero values in 1-34

data, retention of 1-33

FAQs 1-32

Group Client Association report, different data from Current Client Associations report 1-35

Group Performance Report on RF Utilization 1-33

group report for a user-defined group, empty 1-35

Historical Associations report, data inaccurate 1-35

notification failure 1-36

real-time 1-33

Summary and/or Detailed report empty 1-35

time discrepancy in email jobs 1-36

Top N Busiest Clients report, zero values in 1-34

troubleshooting 1-34

updated data after job not displayed 1-35

VLAN information not displayed 1-36

rogue AP 1-53

detection, client requirements 1-53

detection, effect of disabling radio monitoring 1-53

detection, use of client for triangulation 1-54

difference between rogue and friendly 1-52

not displayed in location manager 1-48

SNMP trap generation by 1-54

rogue AP, mitigation of coverage problems 1-54

rogue APs

how detected 1-52

router

fault descriptions 2-33

S

security, self-signed certificate 1-58

seeds

invalid 1-16

self healing

WAN failure 1-39

with hot standby 1-39

self-signed certificate 1-58

setup program, WLSE 1-5, 1-6

Sites tab options

FAQs 1-43

troubleshooting 1-48

SNMP Query Authorization Exception 1-18

SNMPv3 1-4

SSH

on WLSE, disabling 1-3

SSL, certificate for 1-58

subnets, WDS on 1-38

switch

fault descriptions 2-31

system (WLSE)

FAQs

Admin tab 1-57

general 1-1

troubleshooting

Admin tab 1-60

general 1-4

T

Telnet

on WLSE, disabled by default 1-2

troubleshooting

FAQs 1-1

hints

Admin tab 1-60

configuration, access points 1-25

Deployment Wizard 1-11

Devices tab 1-17

faults tab 1-14

firmware 1-29

general 1-4

radio manager 1-42

reports 1-34

Sites tab 1-48

system (WLSE), Admin tab 1-60

system (WLSE), general troubleshooting 1-4

tools for 1-64

U

upgrade (WLSE)

no upgrade from beta 1-58

progress bar not displayed in UI 1-61

usernames (WLSE)

rules for 1-57

users (WLSE)

login failure 1-60, 1-61, 1-62

login failure, alternative authentication source 1-60, 1-61

not listed 1-61

usernames/passwords, rules for 1-57

V

virtual machine crash 1-63

W

WDS

clients not authenticated 1-43

Web interface (WLSE)

pop-up windows blocked 1-10

screens not refreshed 1-10

Web interface (WLSE) not available 1-10

WLSE 1030

number of access points that can be managed 1-3

WLSE 1105

not upgradable 1-3

restoring data from 1-57

WLSE 1130 series

number of access points that can be managed 1-3

WLSE-WDS authentication failed 1-43

WLSM

discovery log errors 1-21

fault descriptions 2-33

management of multiple subnets 1-38