FAQ and Troubleshooting Guide for the CiscoWorks WLSE and WLSE Express, 2.13
Index
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA server

AAA server not available fault, falsely generated 1-60

internal (WLSE Express) 1-62

name, display of 1-21

AAA server, external

fault descriptions 2-26

AAA server, internal

fault descriptions 2-26

access point

as AAA server 1-16

duplicate IP addresses 1-16

FAQs 1-15

fault descriptions 2-2

ieee802dot11 view 1-19

interface, removing 1-16

limit on number of 1-3

managing, by more than one user 1-2

troubleshooting 1-17

Web interface, accessing 1-5

Admin tab

FAQs 1-54

troubleshooting 1-57

AP 1230, not shown in displays 1-21

AP 1231, not shown in displays 1-21

assisted site survey

applying configuration, results of 1-45

building/floor, not visible 1-43

client walkabout, Recall button 1-44

client walkabout, skipping 1-44

Constraints and Goals, calculation time 1-45

Constraints and Goals, multiple channels 1-45

Constraints and Goals, recalculating 1-45

Constraints and Goals, results of calculation 1-45

devices, red 1-43

FAQs 1-41

Last Scan Time, none 1-44

location manager not updated 1-46

Next button disabled 1-44, 1-45

Number of Location Data vs. Number of New Location Data 1-44

radio scan job, failure of 1-44

radio scan job, slow 1-44

Use Old Radio Scan Data disabled 1-44

authentication

WLSE users 1-58

B

backup (WLSE)

backup to remote server with SCP 1-59

backup to Windows server 1-59

restoring from beta software 1-55

restoring from WLSE 1105 1-55

booting (WLSE)

cannot boot from hard drive 1-8

from recovery CD 1-9

bridge

template, for 1-23

browser

location manager not launched with Mozilla 1-47

C

configuration, access points

auto-configuration 1-24

FAQs 1-21

job history, retention of 1-23

jobs, failure of 1-26

jobs, names of 1-22

jobs, types of 1-23

protocols used 1-23

reapplying 1-22

startup configuration 1-24

template, radio type in 1-23

template, WEP keys in 1-23

template, wireless bridge 1-23

templates, banner command in 1-26

templates, imported 1-26

templates, IOS job failure 1-26

troubleshooting 1-25

connecting to WLSE

cannot connect using browser 1-7

Telnet, problems with 1-8

using console 1-9

D

daemons.log file, virtual machine crash messages 1-60

database (WLSE), verifiying status of 1-55, 1-62

date and time (on WLSE)

incorrect time or date 1-8

Deployment Wizard

error when creating auto-managed configuration 1-10

troubleshooting 1-10

detection, affect of transmit disabling on 1-51

device names

%dns%, etc. 1-20

AAA server 1-21

display of 1-3

not applied after change of state 1-20

not updated 1-19

truncated 1-20

devices

FAQs 1-15

hostname, not updated 1-15

IP address change, not displayed 1-20

not displayed after discovery 1-17

sysContact not updated 1-15

sysLocation not updated 1-15

troubleshooting 1-17

discovery

CDP disabled 1-16

devices not displayed 1-17

error message when importing or exporting to RME server 1-19

failure of, ieee802dot11 view 1-19

fault descriptions 2-24

jobs, time discrepancy 1-18

logs, SNMP Query Authorization Exception 1-18

non-Cisco switches 1-16

routers and switches 1-16

duplicate IP addresses, on access points 1-16

E

exporting devices to RME 1-19

F

FAQs

Admin tab 1-54

assisted site survey 1-41

configuration 1-21

Devices tab 1-15

faults 1-11

firmware 1-27

general 1-1

internal AAA (WLSE Express) 1-62

Intrusion Detection System 1-49, 1-53

location manager 1-41

radio manager 1-35

radio scan 1-42

reports 1-31

Sites tab 1-41

system (WLSE)

Admin tab 1-54

general 1-1

faults

AAA server is Not Available message 1-14

AAA server not available fault 1-60

acknowledging 1-11

descriptions of

AAA server faults 2-26

access point and bridge faults 2-2

discovery faults 2-24

IDS faults 2-14

radio interference faults 2-8

router faults 2-33

switch faults 2-31

WLSM faults 2-33

Display Faults screen, refresh rate 1-12

Display Fault view, blank 1-14

FAQs 1-11

HA Standby AAA RADIUS server Not Available fault 1-59

notification failure 1-14

notification failure, low-priority faults 1-14

notifications 1-12

polling interval 1-14

polling interval, SNMP-unreachable faults 1-15

traps, MIB definition 1-12

traps sent by WLSE 1-12

troubleshooting 1-13

VLAN information, missing 1-14

firmware

FAQs 1-27

image download, connectivity failure message 1-30

image download, cryptography permissions message 1-30

images, importing 1-27

jobs, failure 1-30

jobs, failure of 1-29, 1-30

jobs, logs for 1-28

jobs, names of 1-28

jobs, notification failure 1-29

jobs, number of devices in 1-28

jobs, protocols for 1-27

jobs, some APs not updated 1-29

jobs, time discrepancy in 1-29

jobs, using remote TFTP server 1-29

troubleshooting 1-28

FreeRADIUS authentication failure 1-41

G

GUI (WLSE) not available 1-10

H

hardware, WLSE

information about 1-3

HTTP

port on access point, changing 1-2

I

IDS (Intrusion Detection System)

FAQs 1-49, 1-53

importing devices from RME 1-19

interface, on access point

removing 1-16

interference detection

settings 1-53

internal AAA (WLSE Express), FAQs 1-62

Internal Server Error Message, for WLSE 1-4

Intrusion Detection System (IDS)

disabling transmit, effect on rogue AP detection 1-51

fault descriptions 2-14

interference detection settings 1-53

rogue AP, coverage problems caused by 1-51

rogue AP, generation of SNMP traps 1-52

rogue AP detection, frequency of

rogue AP

detection, frequency of   1

rogue AP detection, requirements for clients 1-51

rogue AP detection, triangulation by using client 1-51

rogue AP detection, when radio monitoring disabled 1-51

rogue APs, how detected 1-50

rogue AP vs. friendly AP 1-50

scanning-only APs, connection problems 1-53

inventory

no logs available 1-21

taking too long 1-21

too frequent 1-21

IP address change, on devices 1-20

L

links

ACS Failed Login Report, llink missing 1-59

location manager

after WLSE upgrade, incorrect version displayed 1-48

AP coverage, not displayed 1-47

AP scanning task aborted 1-47

coverage map, radios shut down 1-43

device, not in device tree 1-43

FAQs 1-41

image, limits on size 1-42

import of image, slow 1-47

not launched with Mozilla 1-47

not updated after assisted site survey 1-46

rogue AP not displayed 1-46

Show 2.4 GHz, not refreshed 1-47

Switich IP Address field 1-43

logging in (to the WLSE)

cannot log in 1-5

cannot log in as system administrator 1-5

cannot log in to Web interface 1-10

MS NT Domain module, login failure 1-59

M

MIBs, supported by WLSE 1-3

Mozilla

location manager not launched 1-47

N

NAT

not supported 1-2

O

operating system, on WLSE

information about 1-3

P

passwords (WLSE), rules for 1-55

ports

used by WLSE 1-2

R

radio interference, fault descriptions 2-8

radio manager

FAQs 1-35

fault descriptions

radio interference 2-8

jobs, name of 1-39

radio information, reporting 1-36

radio interference fault descriptions 2-8

radio monitoring, disabled 1-36

radio monitoring, impact on throughput 1-37

self healing

WAN failure 1-37

with hot standby 1-37

troubleshooting 1-40

WDS, clients not authenticated 1-41

WDS, not authenticating with WLSE 1-40

WDS APs, number of 1-36

WDS APs, SSIDs for 1-36

WDS APs, username and password for 1-36

with non-Cisco RADIUS server 1-39

radio monitoring

disabled 1-36

disabling, effect on rogue AP detection 1-51

throughput impact of 1-37

radio parameter generation

data required for 1-46

walkabout locations, error about 1-46

radio scan

aborted 1-47

access point performance, affects on 1-45

FAQs 1-42

WDS radio, up or down 1-45

redundancy (WLSE)

HA Standby AAA radius server Not Available fault 1-59

special considerations 1-55

virtual machine crash after upgrade 1-60

reports

ACS Failed Login Report, link missing 1-59

aggregation intervals, discrepancy in 1-34

Client Statistics report, zero values in 1-33

data, retention of 1-32

FAQs 1-31

Group Client Association report, different data from Current Client Associations report 1-33

Group Performance Report on RF Utilization 1-31

group report for a user-defined group, empty 1-33

Historical Associations report, data inaccurate 1-33

notification failure 1-34

real-time 1-31

Summary and/or Detailed report empty 1-33

time discrepancy in email jobs 1-34

Top N Busiest Clients report, zero values in 1-33

troubleshooting 1-32

updated data after job not displayed 1-34

VLAN information not displayed 1-34

rogue AP 1-51

detection, client requirements 1-51

detection, effect of disabling radio monitoring 1-51

detection, use of client for triangulation 1-51

difference between rogue and friendly 1-50

not displayed in location manager 1-46

SNMP trap generation by 1-52

rogue AP, mitigation of coverage problems 1-51

rogue APs

how detected 1-50

router

fault descriptions 2-33

S

security, self-signed certificate 1-56

seeds

invalid 1-16

self healing

WAN failure 1-37

with hot standby 1-37

self-signed certificate 1-56

setup program, WLSE 1-5, 1-6

Sites tab options

FAQs 1-41

troubleshooting 1-46

SNMP Query Authorization Exception 1-18

SSH

on WLSE, disabling 1-3

SSL, certificate for 1-56

subnets, WDS on 1-36

switch

fault descriptions 2-31

system (WLSE)

FAQs

Admin tab 1-54

general 1-1

troubleshooting

Admin tab 1-57

general 1-4

T

Telnet

on WLSE, disabled by default 1-2

troubleshooting

FAQs 1-1

hints

Admin tab 1-57

configuration, access points 1-25

Deployment Wizard 1-10

Devices tab 1-17

faults tab 1-13

firmware 1-28

general 1-4

radio manager 1-40

reports 1-32

Sites tab 1-46

system (WLSE), Admin tab 1-57

system (WLSE), general troubleshooting 1-4

tools for 1-61

U

upgrade (WLSE)

no upgrade from beta 1-55

progress bar not displayed in UI 1-59

usernames (WLSE)

rules for 1-55

users (WLSE)

login failure 1-58, 1-59

login failure, alternative authentication source 1-58

not listed 1-58

usernames/passwords, rules for 1-55

V

virtual machine crash 1-60

W

WDS

clients not authenticated 1-41

Web interface (WLSE)

pop-up windows blocked 1-9

screens not refreshed 1-9

Web interface (WLSE) not available 1-10

WLSE 1030

number of access points that can be managed 1-3

WLSE 1105

not upgradable 1-3

restoring data from 1-55

WLSE 1130 series

number of access points that can be managed 1-3

WLSE-WDS authentication failed 1-41

WLSM

discovery log errors 1-20

fault descriptions 2-33

management of multiple subnets 1-36