FAQ and Troubleshooting Guide for the CiscoWorks WLSE and WLSE Express, 2.12
Index
Downloads: This chapterpdf (PDF - 319.0KB) The complete bookPDF (PDF - 1.61MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AAA server

AAA server not available fault, falsely generated 1-83

internal (WLSE Express) 1-86

name, display of 1-30

AAA server, external

fault descriptions 2-44

AAA server, internal

fault descriptions 2-44

access point

as AAA server 1-22

duplicate IP addresses 1-22

FAQs 1-20

fault descriptions 2-2

ieee802dot11 view 1-26

interface, removing 1-22

limit on number of 1-4

managing, by more than one user 1-2

troubleshooting 1-23

Web interface, accessing 1-5

Admin tab

FAQs 1-76

troubleshooting 1-79

AP 1230, not shown in displays 1-29

AP 1231, not shown in displays 1-29

assisted site survey

applying configuration, results of 1-62

building/floor, not visible 1-59

client walkabout, Recall button 1-61

client walkabout, skipping 1-61

Constraints and Goals, calculation time 1-61

Constraints and Goals, multiple channels 1-61

Constraints and Goals, recalculating 1-61

Constraints and Goals, results of calculation 1-61

devices, red 1-59

FAQs 1-56

Last Scan Time, none 1-60

location manager not updated 1-64

Next button disabled 1-60, 1-62

Number of Location Data vs. Number of New Location Data 1-61

radio scan job, failure of 1-60

radio scan job, slow 1-60

Use Old Radio Scan Data disabled 1-60

authentication

WLSE users 1-80

B

backup (WLSE)

backup to remote server with SCP 1-81

backup to Windows server 1-81

restoring from beta software 1-77

restoring from WLSE 1105 1-77

booting (WLSE)

cannot boot from hard drive 1-10

from recovery CD 1-12

bridge

template, for 1-32

browser

location manager not launched 1-66

location manager not launched with Mozilla 1-65

real-time reports not launched 1-66

C

configuration, access points

auto-configuration 1-33

FAQs 1-30

job history, retention of 1-32

jobs, failure of 1-34, 1-35

jobs, names of 1-33

jobs, types of 1-32

protocols used 1-32

reapplying 1-31

startup configuration 1-33

template, radio type in 1-31

template, WEP keys in 1-32

template, wireless bridge 1-32

templates, banner command in 1-35

templates, imported 1-34

templates, IOS job failure 1-35

troubleshooting 1-34

connecting to WLSE

cannot connect using browser 1-8

Telnet, problems with 1-10

using console 1-12

D

daemons.log file, virtual machine crash messages 1-83

database (WLSE), verifiying status of 1-76, 1-86

date and time (on WLSE)

incorrect time or date 1-10

Deployment Wizard

error when creating auto-managed configuration 1-14

troubleshooting 1-14

detection, affect of transmit disabling on 1-71

device names

%dns%, etc. 1-27

AAA server 1-30

display of 1-3

not applied after change of state 1-28

not updated 1-27

truncated 1-27

devices

FAQs 1-20

hostname, not updated 1-21

IP address change, not displayed 1-28

not displayed after discovery 1-24

sysContact not updated 1-21

sysLocation not updated 1-21

troubleshooting 1-23

discovery

CDP disabled 1-21

devices not displayed 1-24

error message when importing or exporting to RME server 1-27

failure of, ieee802dot11 view 1-26

fault descriptions 2-40

jobs, time discrepancy 1-24

logs, SNMP Query Authorization Exception 1-25

non-Cisco switches 1-22

routers and switches 1-23

duplicate IP addresses, on access points 1-22

E

exporting devices to RME 1-27

F

FAQs

Admin tab 1-76

assisted site survey 1-56

configuration 1-30

Devices tab 1-20

faults 1-14

firmware 1-36

general 1-2

internal AAA (WLSE Express) 1-86

Intrusion Detection System 1-67, 1-74

location manager 1-56

radio manager 1-48

radio scan 1-57

reports 1-42

Sites tab 1-56

system (WLSE)

Admin tab 1-76

general 1-2

faults

AAA server is Not Available message 1-18

AAA server not available fault 1-83

acknowledging 1-15

cannot be created or cleared 1-20

descriptions of

AAA server faults 2-44

access point and bridge faults 2-2

discovery faults 2-40

IDS faults 2-24

radio interference faults 2-13

router faults 2-57

switch faults 2-54

Display Faults screen, refresh rate 1-16

Display Fault view, blank 1-19

FAQs 1-14

HA Standby AAA RADIUS server Not Available fault 1-82

notification failure 1-19

notification failure, low-priority faults 1-19

notifications 1-16

polling interval 1-19

polling interval, SNMP-unreachable faults 1-20

traps, MIB definition 1-16

traps sent by WLSE 1-15

troubleshooting 1-18

VLAN information, missing 1-19

firmware

FAQs 1-36

image download, connectivity failure message 1-41

image download, cryptography permissions message 1-40

images, importing 1-36

jobs, failure 1-40

jobs, failure of 1-38, 1-41

jobs, logs for 1-37

jobs, names of 1-37

jobs, notification failure 1-39

jobs, number of devices in 1-37

jobs, protocols for 1-37

jobs, some APs not updated 1-39

jobs, time discrepancy in 1-39

jobs, using remote TFTP server 1-38

troubleshooting 1-38

FreeRADIUS authentication failure 1-55

G

GUI (WLSE) not available 1-13

H

hardware, WLSE

information about 1-4

HTTP

port on access point, changing 1-3

I

IDS (Intrusion Detection System)

FAQs 1-67, 1-74

importing devices from RME 1-27

interface, on access point

removing 1-22

interference detection

settings 1-73

internal AAA (WLSE Express), FAQs 1-86

Internal Server Error Message, for WLSE 1-5

Intrusion Detection System (IDS)

disabling transmit, effect on rogue AP detection 1-71

fault descriptions 2-24

interference detection settings 1-73

rogue AP, coverage problems caused by 1-71

rogue AP, generation of SNMP traps 1-72

rogue AP detection, frequency of

rogue AP

detection, frequency of   1

rogue AP detection, requirements for clients 1-71

rogue AP detection, triangulation by using client 1-71

rogue AP detection, when radio monitoring disabled 1-71

rogue APs, how detected 1-69

rogue AP vs. friendly AP 1-70

scanning-only APs, connection problems 1-73

inventory

no logs available 1-30

taking too long 1-30

too frequent 1-29

IP address change, on devices 1-28

L

links

ACS Failed Login Report, llink missing 1-82

location manager

after WLSE upgrade, incorrect version displayed 1-67

AP coverage, not displayed 1-65

AP scanning task aborted 1-66

coverage map, radios shut down 1-58

device, not in device tree 1-59

FAQs 1-56

image, limits on size 1-58

import of image, slow 1-64

not launched 1-66

not launched with Mozilla 1-65

not updated after assisted site survey 1-64

rogue AP not displayed 1-64

Show 2.4 GHz, not refreshed 1-65

Switich IP Address field 1-58

logging in (to the WLSE)

cannot log in 1-6

cannot log in as system administrator 1-6

cannot log in to Web interface 1-13

MS NT Domain module, login failure 1-82

M

Mozilla

location manager not launched 1-65

N

NAT

not supported 1-3

O

operating system, on WLSE

information about 1-4

P

passwords (WLSE), rules for 1-77

ports

used by WLSE 1-3

R

radio interference, fault descriptions 2-13

radio manager

FAQs 1-48

fault descriptions

radio interference 2-13

jobs, name of 1-53

radio information, reporting 1-49

radio interference fault descriptions 2-13

radio monitoring, disabled 1-50

radio monitoring, impact on throughput 1-50

self healing

WAN failure 1-50

with hot standby 1-50

troubleshooting 1-54

WDS, clients not authenticated 1-55

WDS, not authenticating with WLSE 1-54

WDS APs, number of 1-49

WDS APs, SSIDs for 1-49

WDS APs, username and password for 1-49

with non-Cisco RADIUS server 1-53

radio monitoring

disabled 1-50

disabling, effect on rogue AP detection 1-71

throughput impact of 1-50

radio parameter generation

data required for 1-63

walkabout locations, error about 1-63

radio scan

aborted 1-66

access point performance, affects on 1-62

FAQs 1-57

WDS radio, up or down 1-62

redundancy (WLSE)

HA Standby AAA radius server Not Available fault 1-82

special considerations 1-77

virtual machine crash after upgrade 1-83

reports

ACS Failed Login Report, link missing 1-82

aggregation intervals, discrepancy in 1-47

Client Statistics report, zero values in 1-44

data, retention of 1-43

FAQs 1-42

Group Client Association report, different data from Current Client Associations report 1-45

Group Performance Report on RF Utilization 1-43

group report for a user-defined group, empty 1-46

Historical Associations report, data inaccurate 1-45

notification failure 1-46

real-time 1-42

real-time reports not launched 1-66

Summary and/or Detailed report empty 1-45

time discrepancy in email jobs 1-46

Top N Busiest Clients report, zero values in 1-44

troubleshooting 1-43

updated data after job not displayed 1-46

VLAN information not displayed 1-47

rogue AP 1-71

detection, client requirements 1-71

detection, effect of disabling radio monitoring 1-71

detection, use of client for triangulation 1-71

difference between rogue and friendly 1-70

not displayed in location manager 1-64

SNMP trap generation by 1-72

rogue AP, mitigation of coverage problems 1-71

rogue APs

how detected 1-69

router

fault descriptions 2-57

S

security, self-signed certificate 1-78

seeds

invalid 1-21

self healing

WAN failure 1-50

with hot standby 1-50

self-signed certificate 1-78

setup program, WLSE 1-6, 1-7

Sites tab options

FAQs 1-56

troubleshooting 1-63

SNMP Query Authorization Exception 1-25

SSH

on WLSE, disabling 1-3

SSL, certificate for 1-78

subnets, WDS on 1-49

switch

fault descriptions 2-54

system (WLSE)

FAQs

Admin tab 1-76

general 1-2

troubleshooting

Admin tab 1-79

general 1-4

T

Telnet

on WLSE, disabled by default 1-3

troubleshooting

FAQs 1-1

hints

Admin tab 1-79

configuration, access points 1-34

Deployment Wizard 1-14

Devices tab 1-23

faults tab 1-18

firmware 1-38

general 1-4

radio manager 1-54

reports 1-43

Sites tab 1-63

system (WLSE), Admin tab 1-79

system (WLSE), general troubleshooting 1-4

tools for 1-85

U

upgrade (WLSE)

no upgrade from beta 1-77

progress bar not displayed in UI 1-81

usernames (WLSE)

rules for 1-77

users (WLSE)

login failure 1-80, 1-82

login failure, alternative authentication source 1-80

not listed 1-80

usernames/passwords, rules for 1-77

V

virtual machine crash 1-83

W

WDS

clients not authenticated 1-55

Web interface (WLSE)

pop-up windows blocked 1-12

screens not refreshed 1-12

Web interface (WLSE) not available 1-13

WLSE 1030

number of access points that can be managed 1-4

WLSE 1105

not upgradable 1-4

restoring data from 1-77

WLSE 1130 series

number of access points that can be managed 1-4

WLSE-WDS authentication failed 1-55

WLSM

discovery log errors 1-29

management of multiple subnets 1-49