FAQ and Troubleshooting Guide for the CiscoWorks WLSE and WLSE Express, 2.11
Index
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Index

Table Of Contents

A - B - C - D - F - H - I - L - M - N - O - P - R - S - T - U - W -

Index

A

AAA server

AAA server not available fault, falsely generated 1-57

internal (WLSE Express) 1-58

name, display of 1-25

AAA server, external

fault descriptions 2-26

AAA server, internal

fault descriptions 2-26

access point

as AAA server 1-18

converting to IOS 1-4

duplicate IP addresses 1-19

FAQs 1-17

fault descriptions 2-1

ieee802dot11 view 1-23

interface, removing 1-18

limit on number of 1-5

managing, by more than one user 1-2

Misconfigured Devices folder 1-21

searching for 1-6

troubleshooting 1-19

Web interface, accessing 1-6

Admin tab

FAQs 1-53

troubleshooting 1-54

AP 1230, not shown in displays 1-25

AP 1231, not shown in displays 1-25

assisted site survey

applying configuration, results of 1-47

building/floor, not visible 1-45

client walkabout, Recall button 1-46

client walkabout, skipping 1-46

Constraints and Goals, calculation time 1-46

Constraints and Goals, multiple channels 1-46

Constraints and Goals, recalculating 1-47

Constraints and Goals, results of calculation 1-46

devices, red 1-45

FAQs 1-43

Last Scan Time, none 1-46

location manager not updated 1-48

Next button disabled 1-45, 1-46, 1-47

Number of Location Data vs. Number of New Location Data 1-46

radio scan job, failure of 1-46

radio scan job, slow 1-46

Use Old Radio Scan Data disabled 1-45

authentication

WLSE users 1-55

B

backup (WLSE)

backup to remote server with SCP 1-56

backup to Windows server 1-56

restoring from beta software 1-54

restoring from WLSE 1105 1-54

booting (WLSE)

cannot boot from hard drive 1-9

from recovery CD 1-11

bridge

template, for 1-26

template for 1-26

browser

location manager not launched 1-50

location manager not launched with Mozilla 1-49

real-time reports not launched 1-50

C

configuration, access points

AP 1210 template, after upgrading WLSE 1-28

auto-configuration 1-28

FAQs 1-25

HTTP jobs, wrong template 1-29

job history, retention of 1-27

jobs, failure of 1-29, 1-30

jobs, names of 1-28

jobs, types of 1-27

protocols used 1-27

reapplying 1-26

startup configuration 1-28

template, radio type in 1-26

template, WEP keys in 1-26

template, wireless bridge 1-26

templates, banner command in 1-29

templates, imported 1-29

templates, IOS job failure 1-29

templates, wrong template used 1-29

troubleshooting 1-28

undoing 1-27

connecting to WLSE

cannot connect using browser 1-8

Telnet, problems with 1-10

using console 1-11

D

database (WLSE), verifiying status of 1-54, 1-58

date and time (on WLSE)

incorrect time or date 1-9

Deployment Wizard

error when creating auto-managed configuration 1-12

troubleshooting 1-12

detection, affect of transmit disabling on 1-52

device names

%dns%, etc. 1-23

AAA server 1-25

display of 1-4

not applied after change of state 1-24

not updated 1-23

truncated 1-23

devices

FAQs 1-17

hostname, not updated 1-18

IP address change, not displayed 1-24

not displayed after discovery 1-20

sysContact not updated 1-18

sysLocation not updated 1-18

troubleshooting 1-19

discovery

12.2(13)JA or 12.2(15)JA firmware 1-24

CDP disabled 1-18

devices not displayed 1-20

failure of, ieee802dot11 view 1-23

fault descriptions 2-24

jobs, time discrepancy 1-20

logs, SNMP Query Authorization Exception 1-22

Misconfigured Devices folder 1-20

non-Cisco switches 1-18

routers and switches 1-19

dot11 mib fault

description of 2-24

duplicate IP addresses, on access points 1-19

F

FAQs

Admin tab 1-53

assisted site survey 1-43

configuration 1-25

Devices tab 1-17

faults 1-12

firmware 1-30

general 1-1

internal AAA (WLSE Express) 1-58

Intrusion Detection System 1-50

location manager 1-43

radio manager 1-39

radio scan 1-44

reports 1-36

Sites tab 1-43

system (WLSE)

Admin tab 1-53

general 1-1

faults

AAA server is Not Available message 1-15

AAA server not available fault 1-57

acknowledging 1-13

Associated Client setting 1-13

ConditionProcessor MESSAGE 1-17

descriptions of

AAA server faults 2-26

access point and bridge faults 2-1

discovery faults 2-24

IDS faults 2-16

radio interference faults 2-10

router faults 2-32

switch faults 2-31

Display Faults screen, refresh rate 1-13

Display Fault view, blank 1-15

FAQs 1-12

fault notification messages 1-13

faults.log 1-17

HA Standby AAA RADIUS server Not Available fault 1-57

notification failure 1-16

notification failure, low-priority faults 1-16

notifications 1-13

polling interval 1-15

polling interval, SNMP-unreachable faults 1-16

SNMP-unreachable message, error 1-16

Syslog messages 1-13, 1-14

traps, MIB definition 1-13

traps sent by WLSE 1-13

troubleshooting 1-15

VLAN information, missing 1-16

firmware

FAQs 1-30

image download, connectivity failure message 1-35

image download, cryptography permissions message 1-34

images, importing 1-30

jobs, failure 1-33

jobs, failure of 1-32, 1-34, 1-35

jobs, logs for 1-31

jobs, names of 1-31

jobs, notification failure 1-33

jobs, not verified 1-33

jobs, number of devices in 1-31

jobs, protocols for 1-30

jobs, some APs not updated 1-33

jobs, time discrepancy in 1-32

jobs, using remote TFTP server 1-32

troubleshooting 1-32

FreeRADIUS authentication failure 1-43

H

hardware, WLSE

information about 1-5

HTTP

port on access point, changing 1-4

I

IDS (Intrusion Detection System)

FAQs 1-50

interface, on access point

removing 1-18

interference detection

settings 1-53

internal AAA (WLSE Express), FAQs 1-58

Internal Server Error Message, for WLSE 1-6

Intrusion Detection System (IDS)

disabling transmit, effect on rogue AP detection 1-52

fault descriptions 2-16

interference detection settings 1-53

rogue AP, coverage problems caused by 1-52

rogue AP, generation of SNMP traps 1-52

rogue AP detection, frequency of

rogue AP

detection, frequency of   1

rogue AP detection, requirements for clients 1-52

rogue AP detection, triangulation by using client 1-52

rogue AP detection, when radio monitoring disabled 1-52

rogue APs, how detected 1-51

rogue AP vs. friendly AP 1-51

scanning-only APs, connection problems 1-53

inventory

no logs available 1-25

taking too long 1-25

too frequent 1-25

IP address change, on devices 1-24

L

links

ACS Failed Login Report, llink missing 1-56

location manager

after WLSE upgrade, incorrect version displayed 1-50

AP coverage, not displayed 1-49

AP scanning task aborted 1-49

coverage map, radios shut down 1-44

device, not in device tree 1-45

FAQs 1-43

image, limits on size 1-44

import of image, slow 1-48

not launched 1-50

not launched with Mozilla 1-49

not updated after assisted site survey 1-48

rogue AP not displayed 1-48

Show 2.4 GHz, not refreshed 1-49

Switich IP Address field 1-45

logging in (to the WLSE)

cannot log in 1-6

cannot log in as system administrator 1-7

MS NT Domain module, login failure 1-57

M

Misconfigured Devices folder 1-20, 1-21, 1-24

Mozilla

location manager not launched 1-49

N

NAT

not supported 1-2

O

operating system, on WLSE

information about 1-5

P

passwords (WLSE), rules for 1-54

ports

used by WLSE 1-2

R

radio interference, fault descriptions 2-10

radio manager

FAQs 1-39

fault descriptions

radio interference 2-10

jobs, name of 1-41

radio information, reporting 1-40

radio interference fault descriptions 2-10

radio monitoring, disabled 1-40

radio monitoring, impact on throughput 1-40

self healing

WAN failure 1-41

with hot standby 1-41

troubleshooting 1-42

WDS, clients not authenticated 1-43

WDS, not authenticating with WLSE 1-42

WDS APs, number of 1-40

WDS APs, SSIDs for 1-40

WDS APs, username and password for 1-40

with non-Cisco RADIUS server 1-41

radio monitoring

disabled 1-40

disabling, effect on rogue AP detection 1-52

throughput impact of 1-40

radio parameter generation

data required for 1-47

walkabout locations, error about 1-47

radio scan

aborted 1-49

access point performance, affects on 1-47

FAQs 1-44

WDS radio, up or down 1-47

redundancy (WLSE)

HA Standby AAA radius server Not Available fault 1-57

special considerations 1-54

reports

ACS Failed Login Report, link missing 1-56

aggregation intervals, discrepancy in 1-39

blank fields 1-37

Client Statistics report, zero values in 1-37

data, retention of 1-36

FAQs 1-36

Group Client Association report, different data from Current Client Associations report 1-37

Group Performance Report on RF Utilization 1-36

group report for a user-defined group, empty 1-38

Historical Associations report, data inaccurate 1-37

notification failure 1-38

real-time 1-36

real-time reports not launched 1-50

Summary and/or Detailed report empty 1-38

time discrepancy in email jobs 1-38

Top N Busiest Clients report, zero values in 1-37

troubleshooting 1-36

updated data after job not displayed 1-38

VLAN information not displayed 1-39

rogue AP 1-52

detection, client requirements 1-52

detection, effect of disabling radio monitoring 1-52

detection, use of client for triangulation 1-52

difference between rogue and friendly 1-51

not displayed in location manager 1-48

SNMP trap generation by 1-52

rogue AP, mitigation of coverage problems 1-52

rogue APs

how detected 1-51

router

fault descriptions 2-32

S

searching

for access points 1-6

security, self-signed certificate 1-54

seeds

invalid 1-18

self healing

WAN failure 1-41

with hot standby 1-41

self-signed certificate 1-54

setup program, WLSE 1-6, 1-7

Sites tab options

FAQs 1-43

troubleshooting 1-47

SNMP Query Authorization Exception 1-22

SSH

on WLSE, disabling 1-4

SSL, certificate for 1-54

switch

fault descriptions 2-31

system (WLSE)

FAQs

Admin tab 1-53

general 1-1

troubleshooting

Admin tab 1-54

general 1-5

T

Telnet

on WLSE, disabled by default 1-2

troubleshooting

FAQs 1-1

hints

Admin tab 1-54

configuration, access points 1-28

Deployment Wizard 1-12

Devices tab 1-19

faults tab 1-15

firmware 1-32

general 1-5

radio manager 1-42

reports 1-36

Sites tab 1-47

system (WLSE), Admin tab 1-54

system (WLSE), general troubleshooting 1-5

tools for 1-57

U

upgrade (WLSE)

affect on AP 1210 templates 1-28

no upgrade from beta 1-54

progress bar not displayed in UI 1-56

usernames (WLSE)

rules for 1-54

users (WLSE)

login failure 1-55, 1-56, 1-57

login failure, alternative authentication source 1-55

not listed 1-55

usernames/passwords, rules for 1-54

W

Web interface (WLSE)

pop-up windows blocked 1-11

screens not refreshed 1-11

Why 1-13

WLSE 1030

number of access points that can be managed 1-5

WLSE 1105

not upgradable 1-5

restoring data from 1-54

WLSE 1130

number of access points that can be managed 1-5

WLSE-WDS authentication failed 1-43

WLSM

discovery log errors 1-24