Table Of Contents
Release Notes for the CiscoWorks 1105 Wireless LAN Solution Engine
These release notes are for use with the CiscoWorks 1105 Wireless LAN Solution Engine (WLSE).
These release notes provide:
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the WLSE documentation on Cisco.com for any updates.
The following documents are provided in PDF on your Recovery CD:
•Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
•User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
•Quick Start Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
•Regulatory and Compliance Information for the CiscoWorks 1105 Wireless LAN Solution Engine
Note Adobe Acrobat Reader 4.0 or later is required.
Use these publications to learn how to install and use the WLSE:
•Hardware Installation and Configuration Guide for the CiscoWorks 1105 Wireless LAN Solution Engine (DOC-7814089=)—Includes extensive information about installing the WLSE and performing an initial configuration.
•User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine (DOC-7814092=)—Includes information on configuring and using the WLSE.
•CiscoWorks 1105 Wireless LAN Solution Engine online help—Contains all of the information available in User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine. This ensures that you have complete information even if you do not have the manual readily available while using the WLSE.
Additional Information Online
For information about the WLSE supported devices, refer to the following URL, or check the documentation on Cisco.com for the correct location.
Viewing Database Status
You can verify that the WLSE database is running using the CLI command, show process. After you enter the command, verify whether the db2sync process is listed, which indicates the database is running.
Display of Device Names in WLSE
Many WLSE displays include a field for the device name. If reverse DNS lookup is enabled on the WLSE, and the name is configured on the DNS server, the DNS name is displayed in this field. If the DNS name is not available, the sysname SNMP variable is displayed instead. If neither the DNS name nor the sysname is available, the device's IP address is displayed. Therefore, the order of preference is:
1. DNS name
3. IP address
This affects displays in Reports, Faults, and Administration. In some displays, both a name and an IP address are displayed. Also, in some displays there are separate fields for the DNS name, sysName, and IP address.
To enable reverse DNS lookup, select Administration > Discover > Device Credentials, then select Use reverse DNS lookup.
Known problems (bugs) in WLSE are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
This section contains two tables:
•Table 1 describes the WLSE problems known to exist in this release.
•Table 2 describes the browser-related problems known to exist in this release.
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling
800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to email@example.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
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