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Cisco MWR 1941-DC-A Mobile Wireless Edge Router Rack-Mounting

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Cisco MWR 1941-DC-A Mobile Wireless Edge Router Rack-Mounting Instructions

Table Of Contents

Cisco MWR 1941-DC-A Mobile Wireless Edge Router Rack-Mounting Instructions

Safety Recommendations

Safety Warnings

Safety with Electricity

Preventing Electrostatic Discharge Damage

Rack-Mounting Configuration Guidelines

Mounting the Cisco MWR 1941-DC-A Router

Required Tools and Equipment

Attaching the Rack-Mounting Brackets

Mounting the Cisco MWR 1941-DC-A Router in a Rack

Related Product Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco MWR 1941-DC-A Mobile Wireless Edge Router Rack-Mounting Instructions


Product Numbers: MWR 1941-DC-A

This document describes how to rack mount the Cisco MWR 1941-DC-A router and contains the following sections:

Safety Recommendations

Rack-Mounting Configuration Guidelines

Mounting the Cisco MWR 1941-DC-A Router

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information


Note Use this document in conjunction with the Cisco MWR 1941-DC-A Mobile Wireless Edge Router Hardware Installation Guide and the Cisco MWR 1941-DC-A Mobile Wireless Edge Router Regulatory Compliance and Safety Information document for your router.


Safety Recommendations

Follow these guidelines to ensure general safety:

Never wear loose clothing, jewelry (rings, bracelets, or chains), or other items that could get caught in the shelf housing during handling and use.

Keep the area clear and dust-free during and after installation.

Keep tools away from walk areas where you or others might fall over them.

Wear safety glasses when working under any conditions that might be hazardous to your eyes.

Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Safety Warnings

Safety warnings appear throughout this publication in procedures that, if performed incorrectly, might harm you. A warning symbol precedes each warning statement. The safety warnings provide safety guidelines that you should follow when working with any equipment that connects to electrical power or telephone wiring. The warnings include translations in several languages. (See the Cisco Regulatory Compliance and Safety Information for the Cisco MWR 1941-DC-A Mobile Wireless Edge Router for detailed information about compliance guidelines and translated safety warnings.)

Warning


IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER



Warning Read the installation instructions before connecting the system to the power source. Statement 1004



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030



Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units. Statement 12



Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040


Safety with Electricity


Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003



Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.
Statement 1017



Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Statement 1021



Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43



Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units. Statement 12



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001


Follow these guidelines when working on equipment powered by electricity:

Locate the room's emergency power-off switch. Then, if an electrical accident occurs, you can quickly turn off the power.

Before working on the system, turn off the DC main circuit breaker and disconnect the power terminal block cable.

Disconnect all power before doing the following:

Working on or near power supplies

Installing or removing a router chassis or network processor module

Performing most hardware upgrades

Never install equipment that appears damaged.

Carefully examine your work area for possible hazards, such as moist floors, ungrounded power extension cables, and missing safety grounds.

Never assume that power is disconnected from a circuit; always check.

Never perform any action that creates a potential hazard to people or makes the equipment unsafe.

If an electrical accident occurs, proceed as follows:

Use caution, and do not become a victim yourself.

Turn off power to the router.

If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help.

Determine whether the person needs rescue breathing or external cardiac compressions; then take appropriate action.

In addition, use the following guidelines when working with any equipment that is disconnected from a power source, but still connected to telephone wiring or network cabling:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for it.

Never touch un-insulated telephone wires or terminals unless the telephone line is disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD can occur when electronic printed circuit cards are improperly handled and can cause complete or intermittent failures. Always follow ESD prevention procedures when removing and replacing modules:

Ensure that the router chassis is electrically connected to earth ground.

Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to channel unwanted ESD voltages safely to ground. To guard against ESD damage and shocks, the wrist strap and cord must operate effectively.

If no wrist strap is available, ground yourself by touching a metal part of the chassis.


Caution For the safety of your equipment, periodically check the resistance value of the antistatic wrist strap. It should be between 1 and 10 Mohm.

Rack-Mounting Configuration Guidelines

The following information will help you plan your equipment rack configuration:

When mounting the router to an equipment rack, ensure that the rack is bolted to the floor.

Because you will probably be installing more than one router into the rack, ensure that the combined weight of all the installed routers does not make the rack unstable.


Caution Some equipment racks are also secured to ceiling brackets, if necessary, due to the weight of the equipment in the rack. Make sure that the rack you are using to install the routers is secured to the building structure.

Maintain a 6-inch (15.2-cm) clearance at the front and rear of the router to ensure adequate air intake and exhaust.

Avoid installing the routers in a congested rack. Air flowing to or from other routers in the rack might interfere with the normal flow of cooling air through the routers, increasing the potential for overtemperature conditions within the routers.

Allow at least 19 inches (48.7 cm) of clearance at the front and rear of the rack for router maintenance.

Follow your local practices for cable management. Ensure that cables to and from the routers do not impede access for equipment maintenance or upgrades.

Warning


To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006



Mounting the Cisco MWR 1941-DC-A Router

Typically, each Cisco MWR 1941-DC-A router has had the rack-mounting brackets installed at the factory. If your router did not come with the rack-mounting brackets installed, the rack-mounting bracket kit may have been separately packaged with your router (see Required Tools and Equipment section on this page). You can only front (flush) mount the Cisco MWR 1941-DC-A router in a 19-inch (48.3-cm) equipment rack that conforms to the EIA-310-D specification (the inside width of the rack should be 17.72 to 17.80 inches [45 to 45.21 cm]). Mount the Cisco MWR 1941-DC-A router to the brackets as described in the "Attaching the Rack-Mounting Brackets" section. The rack-mount brackets are slotted to allow the router to be mounted in racks with EIA 1.25-inch (3.81-cm) or WECO 1.0-inch (2.54-cm) hole spacing. When installed in the rack, the Cisco MWR 1941-DC-A router requires one EIA 1.75-inch (4.4-cm) vertical mounting space (or 1 rack unit [RU]) for mounting.


Caution Clearance in the front and rear of the Cisco MWR 1941-DC-A router must be allowed for cooling air to be drawn in through the left and right front sides and circulated through the chassis and out the four fan exhaust ports mounted on the rear of the chassis.

Required Tools and Equipment

In addition to the rack-mounting brackets, you will need the following tools and equipment to rack-mount the router:


Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Statement 49


ESD-preventive cord and wrist strap.

Number 2 Phillips screwdriver.

Flat-blade screwdrivers: small, 3/16-inch (0.476 cm) and medium, 1/4-inch (0.625 cm).

To install or remove modules

To remove the cover, if you are upgrading memory or other components

#12-24 pan-head screws to secure the router to your equipment rack.

Cables for connection to the 2-port T1/E1-RAN ports.


Note For more information on cable specifications, see "Cable Specifications," of the Cisco MWR 1941-DC-A Mobile Wireless Edge Router Hardware Installation Guide.


Ethernet hub or PC with a network interface card for connection to the Ethernet (LAN) port(s).

Console terminal (an ASCII terminal or a PC running terminal emulation software) that is configured for 9600 baud, 8 data bits, no parity, and 2 stop bits.

Modem for connection to the auxiliary port for remote administrative access (optional).

Console cable for connection to the console port. You can supply this cable yourself or order one from Cisco Systems, Inc. (part number ACS-1900ASYN=).

Ratcheting torque screwdriver with a Phillips head that exerts up to 15 pound-force inches (lbf-in) of pressure.

Crimping tool as specified by the ground lug manufacturer.

10-AWG copper ground wire (insulated or non-insulated).

#6, ring-style ground lug.

18-AWG copper wire for the power cord.

Wire-stripping tool(s) for stripping both 10- and 18-AWG wire.

Attaching the Rack-Mounting Brackets

You rack-mount a Cisco MWR 1941-DC-A router with the front of the chassis facing forward. The rack-mounting brackets and six #8-32 x 0.37-inch screws are provided in a rack-mounting bracket kit (Cisco part number 69-0791-01). Use a Number 2 Phillips screwdriver to install the rack-mounting bracket screws.

Perform the following procedure to front (flush) mount the Cisco MWR 1941-DC-A router to the rack-mounting brackets for a 19-inch (48.3-cm) equipment rack.


Step 1 Locate the mounting holes on the Cisco MWR 1941-DC-A router for mounting (see Figure 1).

Step 2 Align the rack-mounting bracket with the Cisco MWR 1941-DC-A router and position with the three
#8-32 x 0.37-inch screws (provided).

Step 3 Insert the screws (three places) and tighten them using a Number 2 Phillips screwdriver.

Step 4 Repeat Steps 2 and 3 for the other rack-mounting bracket.

Step 5 You are now ready to install the Cisco MWR 1941-DC-A router into the equipment rack.


Figure 1 Attaching the Bracket

Proceed to the next section, "Mounting the Cisco MWR 1941-DC-A Router in a Rack" to continue the installation.

Mounting the Cisco MWR 1941-DC-A Router in a Rack

Typically, the Cisco MWR 1941-DC-A router mounts to a 19-inch (48.3-cm) two-post equipment rack with rack-mounting brackets that attach to the front sides of the router. The inside width between the two posts or mounting strips (left and right) must be at least 17.5 inches (44.45 cm).

Even though the inlet and exhaust ports for cooling air are located on the left and right front sides and on the rear of the Cisco MWR 1941-DC-A router, respectively, it is recommended that multiple routers be stacked in a rack with at least a 1-inch (2.54-cm) vertical clearance. This is due to the location of the AIM-ATM daughter card in the router and the tendency of the power cables to press on the AIM-ATM location when installed.

To secure the Cisco MWR 1941-DC-A router to the equipment rack, you must use the four mounting screws (provided) for each side, or follow your local practices for installing the router into your equipment rack. Ensure that the rack-mounting brackets have been securely fastened (see the "Attaching the Rack-Mounting Brackets" section for more information.

To mount the Cisco MWR 1941-DC-A router into the equipment rack, perform the following procedure.


Caution To prevent injury, review the "Safety Warnings" section and the "Rack-Mounting Configuration Guidelines" section before installing the Cisco MWR 1941-DC-A router in the equipment rack.


Step 1 Locate the equipment rack position you plan to install the Cisco MWR 1941-DC-A router into.

Step 2 Verify that there are no obstructions and ensure that the equipment rack is stabilized.

Step 3 Position the Cisco MWR 1941-DC-A router in the equipment rack lining up the bracket holes on the router with the holes on the rack and secure with four #12-24 x 0.37-inch mounting screws (each side).


Note The vertical spacing for EIA equipment racks is 1.75 inches (4.44 cm), with mounting holes spaced 1.5 inches (3.81 cm) apart. Vertical spacing for WECO racks is 2.0 inches (5.08 cm), with mounting holes spaced 1.0 inch (2.54 cm) apart.


Step 4 Tighten the screws on each side by using a 1/4-inch flat-blade screwdriver.


Related Product Documentation

You can now install the NM-2W network module and the Cisco 2-port T1/E1-RAN interface cards and make network connections. For instructions, see these publications:

Cisco MWR 1941-DC-A Mobile Wireless Edge Router Hardware Installation Guide

Network Modules Quick Start Guide

Cisco Network Modules Hardware Installation Guide

Cisco Interface Cards Installation Guide

Cisco 2-port T1/E1-RAN Installation Instructions

Cisco MWR 1941-DC-A Mobile Wireless Edge Router Software Configuration Guide

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html