Cisco Wireless LAN Controller Configuration Guide, Release 7.5
Managing Licenses
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Contents

Managing Licenses

Installing and Configuring Licenses

Information About Installing and Configuring Licenses

You can order Cisco 5500 Series Controllers with support for 12, 25, 50, 100, 250 or 500 access points as the controller’s base capacity. You can add additional access point capacity through capacity adder licenses available at 25, 50, 100 and 250 access point capacities. You can add the capacity adder licenses to any base license in any combination to arrive at the maximum capacity of 500 access points. The base and adder licenses are supported through both rehosting and RMAs.

The base license supports the standard base software set, and the premium software set is included as part of the base feature set, which includes this functionality:

  • Datagram Transport Layer Security (DTLS) data encryption for added security across remote WAN and LAN links.
  • The availability of data DTLS is as follows:
    • Cisco 5500 Series Controller—The Cisco 5500 Series Controller is available with two licensing options: One with data DTLS capabilities and another image without data DTLS.
    • 2500, WiSM2—These platforms by default do not contain DTLS. To turn on data DTLS, you must install a license. These platforms will have a single image with data DTLS turned off. To use data DTLS, you must have a license.
    • Cisco Flex 7500 and Cisco 8500 Series Controllers—The DTLS license is in-built. You are not required to install DTLS license separately.
  • Support for OfficeExtend access points, which are used for secure mobile teleworking.

All features included in a Wireless LAN Controller WPLUS license are now included in the base license. There are no changes to Cisco Prime Infrastructure BASE and PLUS licensing. These WPlus license features are included in the base license:

  • OfficeExtend AP
  • Enterprise Mesh
  • CAPWAP Data Encryption

For information about upgrade and capacity adder licenses, see the product data sheet of your controller model.

Restrictions for Using Licenses

The following are the restrictions you must keep in mind when using licenses for the controllers:

  • The licensing change can affect features on your wireless LAN when you upgrade or downgrade software releases, so you should be aware of these guidelines:
    • If you have a WPlus license and you upgrade from 6.0.x.x to 7.x.x.x, your license file contains both Basic and WPlus license features. There is no disruption in feature availability and operation.
    • If you have a WPlus license and you downgrade from 7.x.x.x to 6.0.196.0 or 6.0.188.0 or 6.0.182.0, your license file contains only base license, and you will lose all WPlus features.
    • If you have a base license and you downgrade from 6.0.196.0 to 6.0.188.0 or 6.0.182.0, when you downgrade, you lose all WPlus features.
  • In the controller software 7.0.116.0 and later releases, the AP association trap is ciscoLwappApAssociated. In prior releases, the trap was bsnAPAssociated.
  • The ap-count licenses and their corresponding image-based licenses are installed together. The controller keeps track of the licensed access point count and does not allow more than the number of access points to associate to it.
  • The Cisco 5500 Series Controller is shipped with both permanent and evaluation base and base-ap-count licenses. If desired, you can activate the evaluation licenses, which are designed for temporary use and set to expire after 60 days.
  • No licensing steps are required after you receive your Cisco 5500 Series Controller because the licenses you ordered are installed at the factory. In addition, licenses and product authorization keys (PAKs) are preregistered to serial numbers. However, as your wireless network evolves, you might want to add support for additional access points or upgrade from the standard software set to the base software set. To do so, you must obtain and install an upgrade license.

Obtaining an Upgrade or Capacity Adder License

This section describes how to get an upgrade or capacity adder license.

Information About Obtaining an Upgrade or Capacity Adder License

A certificate with a product authorization key (PAK) is required before you can obtain an upgrade license.

You can use the capacity adder licenses to increase the number of access points supported by the controller up to a maximum of 500 access points. The capacity adder licenses are available in access point capacities of 10, 25, 50, 100 and 250 access points. You can add these licenses to any of the base capacity licenses of 12, 25, 50, 100 and 250 access points.

For example, if your controller was initially ordered with support for 100 access points (base license AIR-CT5508-100-K9), you could increase the capacity to 500 access points by purchasing a 250 access point, 100 access point, and a 50 access point additive capacity license (LIC-CT5508-250A, LIC-CT5508-100A, and LIC-CT5508-50A).

You can find more information on ordering capacity adder licenses at this URL: http:/​/​www.cisco.com/​en/​US/​products/​ps10315/​products_​data_​sheets_​list.html


Note


If you skip any tiers when upgrading (for example, if you do not install the -25U and -50U licenses along with the -100U), the license registration for the upgraded capacity fails.


For a single controller, you can order different upgrade licenses in one transaction (for example, -25U, -50U, -100U, and -250U), for which you receive one PAK with one license. Then you have only one license (instead of four) to install on your controller.

If you have multiple controllers and want to upgrade all of them, you can order multiple quantities of each upgrade license in one transaction (for example, you can order 10 each of the -25U, -50U, -100U, and -250 upgrade licenses), for which you receive one PAK with one license. You can continue to register the PAK for multiple controllers until it is exhausted.

For more information about the base license SKUs and capacity adder licenses, see the respective controller’s data sheet.

Obtaining and Registering a PAK Certificate


    Step 1   Order the PAK certificate for an upgrade license through your Cisco channel partner or your Cisco sales representative, or order it online at this URL:

    http:/​/​www.cisco.com/​go/​ordering

    Step 2   If you are ordering online, begin by choosing the primary upgrade SKU L-LIC-CT5508-UPG or LIC CT5508-UPG. Then, choose any number of the following options to upgrade one or more controllers under one PAK. After you receive the certificate, use one of the following methods to register the PAK:
    • Licensing portal—This alternative method enables you to manually obtain and install licenses on your controller. If you want to use the licensing portal to register the PAK, follow the instructions in Step 3.
    Step 3   Use the licensing portal to register the PAK as follows:
    1. Go to http:/​/​tools.cisco.com/​SWIFT/​Licensing/​PrivateRegistrationServlet
    2. On the main Product License Registration page, enter the PAK mailed with the certificate in the Product Authorization Key (PAK) text box and click Submit.
    3. On the Validate Features page, enter the number of licenses that you want to register in the Qty text box and click Update.
    4. To determine the controller’s product ID and serial number, choose Controller > Inventory on the controller GUI or enter the show license udi command on the controller CLI.

      Information similar to the following appears on the controller CLI:

      
                     
                   
      Device#         PID                SN                   UDI
      -------  ------------------- ---------------  -----------------------
      *0          AIR-CT5508-K9      CW1308L030     AIR-CT5508-K9:FCW1308L030     
      
      
    5. On the Designate Licensee page, enter the product ID and serial number of the controller on which you plan to install the license, read and accept the conditions of the end-user license agreement (EULA), complete the rest of the text boxes on this page, and click Submit.
    6. On the Finish and Submit page, verify that all information is correct and click Submit.
    7. When a message appears indicating that the registration is complete, click Download License. The license is e-mailed within 1 hour to the address that you specified.
    8. When the e-mail arrives, follow the instructions provided.
    9. Copy the license file to your TFTP server.

    Installing a License

    Installing a License (GUI)


      Step 1   Choose Management > Software Activation > Commands to open the License Commands page.
      Step 2   From the Action drop-down list, choose Install License. The Install License from a File section appears.
      Step 3   In the File Name to Install text box, enter the path to the license (*.lic) on the TFTP server.
      Step 4   Click Install License. A message appears to show whether the license was installed successfully. If the installation fails, the message provides the reason for the failure, such as the license is an existing license, the path was not found, the license does not belong to this device, you do not have correct permissions for the license, and so on.
      Step 5   If the end-user license agreement (EULA) acceptance dialog box appears, read the agreement and click Accept to accept the terms of the agreement.
      Note   

      Typically, you are prompted to accept the EULA for evaluation, extension, and rehost licenses. The EULA is also required for permanent licenses, but it is accepted during license generation.

      Step 6   Save a backup copy of all installed licenses as follows:
      1. From the Action drop-down list, choose Save License.
      2. In the File Name to Save text box, enter the path on the TFTP server where you want the licenses to be saved.
        Note   

        You cannot save evaluation licenses.

      3. Click Save Licenses.
      Step 7   Reboot the controller.

      Installing a License (CLI)


        Step 1   Install a license on the controller by entering this command:

        license install url

        where url is tftp:// server_ip/ path/ filename.

        Note   

        To remove a license from the controller, enter the license clear license_name command. For example, you might want to delete an expired evaluation license or any unused license. You cannot delete unexpired evaluation licenses, the permanent base image license, or licenses that are in use by the controller.

        Step 2   If you are prompted to accept the end-user license agreement (EULA), read and accept the terms of the agreement.
        Note   

        Typically, you are prompted to accept the EULA for evaluation, extension, and rehost licenses. The EULA is also required for permanent licenses, but it is accepted during license generation.

        Step 3   Add comments to a license or delete comments from a license by entering this command:

        license comment { add | delete} license_name comment_string

        Step 4   Save a backup copy of all installed licenses by entering this command:

        license save url

        where url is tftp:// server_ip/ path/ filename.

        Step 5   Reboot the controller by entering this command:

        reset system.


        Viewing Licenses

        Viewing Licenses (GUI)


          Step 1   Choose Management > Software Activation > Licenses to open the Licenses page.

          This page lists all of the licenses installed on the controller. For each license, it shows the license type, expiration, count (the maximum number of access points allowed for this license), priority (low, medium, or high), and status (in use, not in use, inactive, or EULA not accepted).

          Note   

          Controller platforms do not support the status of “grace period” or “extension” as a license type. The license status will always show “evaluation” even if a grace period or an extension evaluation license is installed.

          Note   

          If you ever want to remove a license from the controller, hover your cursor over the blue drop-down arrow for the license and click Remove. For example, you might want to delete an expired evaluation license or any unused license. You cannot delete unexpired evaluation licenses, the permanent base image license, or licenses that are in use by the controller.

          Step 2   Click the link for the desired license to view more details for a particular license. The License Detail page appears.

          This page shows the following additional information for the license:

          • The license type (permanent, evaluation, or extension)
          • The license version
          • The status of the license (in use, not in use, inactive, or EULA not accepted)
          • The length of time before the license expires
            Note   

            Permanent licenses never expire.

          • Whether the license is a built-in license
          • The maximum number of access points allowed for this license
          • The number of access points currently using this license
          Step 3   If you want to enter a comment for this license, type it in the Comment text box and click Apply.
          Step 4   Click Save Configuration to save your changes.

          Viewing Licenses (CLI)

          Before You Begin
          • See the license level, license type, and number of access points licensed on the controller by entering this command: show sysinfo Information similar to the following appears:
            
                       
                     
            Manufacturer's Name.............................. Cisco Systems Inc.
            Product Name..................................... Cisco Controller
            Product Version.................................. 7.0
            RTOS Version..................................... 7.0
            Bootloader Version............................... 5.2
            Emergency Image Version.......................... N/A
            Build Type....................................... DATA + WPS
            System Name...................................... Cisco 69
            System Location.................................. na
            System Contact................................... abc@cisco.com
            System ObjectID.................................. 1.3.6.1.4.1.14179.1.1.4.3
            IP Address....................................... 10.10.10.10
            System Up Time................................... 3 days 1 hrs 12 mins 42 secs
            System Timezone Location.........................
            CurrentBoot License Level..........................base
            CurrentBoot License Type...........................Permanent
            NextBoot License Level............................base
            NextBoot License Type.............................Permanent
            Operating Environment............................ Commercial (0 to 40 C)
            Internal Temp Alarm Limits....................... 0 to 65 C
            Internal Temperature............................. +40 C
            State of 802.11b Network......................... Enabled
            State of 802.11a Network......................... Enabled
            Number of WLANs.................................. 4
            Number of Active Clients......................... 0
            Burned-in MAC Address............................ 00:1A:6D:DD:1E:40
            Crypto Accelerator 1............................. Absent
            Crypto Accelerator 2............................. Absent
            Power Supply 1................................... Absent
            Power Supply 2................................... Present, OK
            Maximum number of APs supported.................. 12
            
            

            Note


            The Operating Environment and Internal Temp Alarm Limits data are not displayed for Cisco Flex 7500 Series Controllers.


          • See a brief summary of all active licenses installed on the controller by entering this command: show license summary Information similar to the following appears:
            
                       
                     
            Index 1 Feature: wplus
                    Period left: 0 minute 0 second
            Index 2 Feature: wplus-ap-count
            		Period left: 0 minute 0 second
            Index3 		Feature: base
            		Period left: Life time
            		License Type: Permanent
            		License State: Active, In Use
            		License Count: Non-Counted
            		License Priority: Medium
            Index 4 Feature: base-ap-count
            		Period left: 6 weeks, 4 days
            		License Type: Evaluation
            		License State: Active, In Use
            		License Count: 250/250/0
            		License Priority: High

            
          • See all of the licenses installed on the controller by entering this command: show license all Information similar to the following appears:
            
                       
                     
            License Store: Primary License Storage
            StoreIndex:  1  Feature: base   Version: 1.0
                    License Type: Permanent
                    License State: Active, Not in Use
                    License Count: Non-Counted
                    License Priority: Medium
            
            StoreIndex:  3  Feature: base-ap-count   Version: 1.0
                    License Type: Evaluation
                    License State: Active, In Use
                        Evaluation total period:  8 weeks  4 days
                        Evaluation period left:  8 weeks  3 days
                    License Count: 250/0/0
                    License Priority: High

            
          • See the details for a particular license by entering this command: show license detail license_name Information similar to the following appears:
            
                       
                     
            Index:  1       Feature: base-ap-count   Version: 1.0
                    License Type: Permanent
                    License State: Active, Not in Use
                    License Count: 12/0/0
                    License Priority: Medium
                    Store Index: 0
                    Store Name: Primary License Storage
            
            Index:  2       Feature: base-ap-count   Version: 1.0
                    License Type: Evaluation
                    License State: Inactive
                        Evaluation total period:  8 weeks  4 days
                        Evaluation period left:  8 weeks  4 days
                    License Count: 250/0/0
                    License Priority: Low
                    Store Index: 3
                    			Store Name: Evaluation License Storage
            
            
          • See all expiring, evaluation, permanent, or in-use licenses by entering this command: show license { expiring | evaluation | permanent | in-use} Information similar to the following appears for the show license in-use command:
            
                       
                     
            StoreIndex:  2  Feature: base-ap-count   Version: 1.0
                    License Type: Permanent
                    License State: Active, In Use
                    License Count: 12/12/0
                    License Priority: Medium
            StoreIndex:  3  Feature: base Version: 1.0
                    License Type: Permanent
                    License State: Active, In Use
                    License Count: Non-Counted License Priority: Medium
            
            

            Note


            Controller platforms do not support the status of “grace period” or “extension” as a license type. The license status will always show “evaluation” even if a grace period or an extension evaluation license is installed.


          • See the maximum number of access points allowed for this license on the controller, the number of access points currently joined to the controller, and the number of access points that can still join the controller by entering this command: show license capacity Information similar to the following appears:
            
                       
                     
            Licensed Feature    Max Count      Current Count       Remaining Count
            ----------------    ---------      -------------       ---------------
            AP Count              250              4                    246
            
          • See statistics for all licenses on the controller by entering this command: show license statistics
          • See a summary of license-enabled features by entering this command: show license feature

          Configuring the Maximum Number of Access Points Supported

          Configuring Maximum Number of Access Points to be Supported (GUI)

          You can configure the maximum number APs that can be supported on a controller. The controller limits the number of APs that are supported based on the licensing information and the controller model. The maximum number of APs supported that is specified in the licensing information overrides the number that you configure if the configured value is greater than the licensed value. By default, this feature is disabled. You must reboot the controller if you change the configuration.


            Step 1   Choose Controller > General.
            Step 2   Enter a value in the Maximum Allowed APs text box.
            Step 3   Click Apply.
            Step 4   Click Save Configuration.

            Configuring Maximum Number of Access Points to be Supported (CLI)

            • Configure the maximum number of access points to be supported on a controller by entering this command: config ap max-count count

            • See the maximum number of access points that are supported on the controller by entering this command: show ap max-count summary

            Troubleshooting Licensing Issues

            • Configure debugging of licensing core events and core errors by entering this command:

              debug license core {all | errors | events} {enable | disable}

            • Configure debugging of licensing errors by entering this command:

              debug license errors {enable | disable}

            • Configure debugging of licensing events by entering this command:

              debug license events {enable | disable}

            Activating an AP-Count Evaluation License

            Information About Activating an AP-Count Evaluation License

            If you are considering upgrading to a license with a higher access point count, you can try an evaluation license before upgrading to a permanent version of the license. For example, if you are using a permanent license with a 50-access-point count and want to try an evaluation license with a 100-access-point count, you can try out the evaluation license for 60 days.

            AP-count evaluation licenses are set to low priority by default so that the controller uses the ap-count permanent license. If you want to try an evaluation license with an increased access point count, you must change its priority to high. If you no longer want to have this higher capacity, you can lower the priority of the ap-count evaluation license, which forces the controller to use the permanent license.


            Note


            To prevent disruptions in operation, the controller does not switch licenses when an evaluation license expires. You must reboot the controller in order to return to a permanent license. Following a reboot, the controller defaults to the same feature set level as the expired evaluation license. If no permanent license at the same feature set level is installed, the controller uses a permanent license at another level or an unexpired evaluation license.


            Activating an AP-Count Evaluation License (GUI)


              Step 1   Choose Management > Software Activation > Licenses to open the Licenses page.

              The Status column shows which licenses are currently in use, and the Priority column shows the current priority of each license.

              Step 2   Activate an ap-count evaluation license as follows:
              1. Click the link for the ap-count evaluation license that you want to activate. The License Detail page appears.
              2. Choose High from the Priority drop-down list and click Set Priority.
                Note   

                You can set the priority only for ap-count evaluation licenses. AP-count permanent licenses always have a medium priority, which cannot be configured.

              3. Click OK when prompted to confirm your decision about changing the priority of the license.
              4. When the EULA appears, read the terms of the agreement and then click Accept.
              5. When prompted to reboot the controller, click OK.
              6. Reboot the controller in order for the priority change to take effect.
              7. Click Licenses to open the Licenses page and verify that the ap-count evaluation license now has a high priority and is in use. You can use the evaluation license until it expires.
              Step 3   If you decide to stop using the ap-count evaluation license and want to revert to using an ap-count permanent license, follow these steps:
              1. On the Licenses page, click the link for the ap-count evaluation license that is in use.
              2. Choose Low from the Priority drop-down list and click Set Priority.
                Note   

                You can set the priority only for ap-count evaluation licenses. AP-count permanent licenses always have a medium priority, which cannot be configured.

              3. Click OK when prompted to confirm your decision about changing the priority of the license.
              4. When the EULA appears, read the terms of the agreement and then click Accept.
              5. When prompted to reboot the controller, click OK.
              6. Reboot the controller in order for the priority change to take effect.
              7. Click Licenses to open the Licenses page and verify that the ap-count evaluation license now has a low priority and is not in use. Instead, the ap-count permanent license should be in use.

              Activating an AP-Count Evaluation License (CLI)


                Step 1   See the current status of all the licenses on your controller by entering this command:

                show license all

                Information similar to the following appears:

                
                            
                          
                License Store: Primary License Storage
                StoreIndex:  0  Feature: base-ap-count   Version: 1.0
                        License Type: Permanent
                        License State: Active, In Use
                        License Count: 12/0/0
                        License Priority: Medium
                StoreIndex:  1  Feature: base   Version: 1.0
                        License Type: Permanent
                        License State: Active, In Use
                        License Count: Non-Counted
                        License Priority: Medium
                StoreIndex:  2  Feature: base   Version: 1.0
                        License Type: Evaluation
                        License State: Inactive
                            Evaluation total period:  8 weeks  4 days
                            Evaluation period left:  8 weeks  4 days
                        License Count: Non-Counted
                        License Priority: Low
                StoreIndex:  3  Feature: base-ap-count   Version: 1.0
                        License Type: Evaluation
		License State: Inactive
                            Evaluation total period:  8 weeks  4 days
                            Evaluation period left:  8 weeks  4 days
                        License Count: 250/0/0
                        		 	License Priority: Low

                

                The License State text box shows the licenses that are in use, and the License Priority text box shows the current priority of each license.

                Note   

                In the 7.2.110.0 release, the command output displays the full in-use count for active base-ap-count license even though there are no APs connected.

                Step 2   Activate an ap-count evaluation license as follows:
                1. Raise the priority of the base-ap-count evaluation license by entering this command:

                  license modify priority license_name high

                  Note   

                  You can set the priority only for ap-count evaluation licenses. AP-count permanent licenses always have a medium priority, which cannot be configured.

                2. Reboot the controller in order for the priority change to take effect by entering this command:

                  reset system

                3. Verify that the ap-count evaluation license now has a high priority and is in use by entering this command:

                  show license all

                  You can use the evaluation license until it expires.

                Step 3   If you decide to stop using the ap-count evaluation license and want to revert to using an ap-count permanent license, follow these steps:
                1. Lower the priority of the ap-count evaluation license by entering this command:

                  license modify priority license_name low

                2. Reboot the controller in order for the priority change to take effect by entering this command:

                  reset system

                3. Verify that the ap-count evaluation license now has a low priority and is not in use by entering this command:

                  show license all

                  Instead, the ap-count permanent license should be in use.


                Configuring Right to Use Licensing

                Information About Right to Use Licensing

                Right to Use (RTU) licensing is a model in which licenses are not tied to a unique device identifier (UDI), product ID, or serial number. Use RTU licensing to enable a desired AP license count on the controller after you accept the End User License Agreement (EULA). This allows you to add AP counts on a controller interacting with external tools.

                RTU licensing is supported only on Cisco Flex 7500 Series and Cisco 8500 Series Wireless LAN Controllers.

                In the RTU licensing model, the following types of licenses are available:
                • Permanent or base licenses—These licenses are programmed into the controller hardware at the time of manufacturing. These licenses are base count licenses that cannot be deleted or transferred.
                • Adder licenses—These licenses are wireless access point count licenses that you can activate by accepting the RTU EULA. The EULA states that you are obliged to purchase the specified access point count licenses at the time of activation. You must activate these licenses for the purchased access points count and accept the EULA.
                  You can remove an adder license from one controller and transfer the license to another controller in the same product family. For example, an adder license such as LIC-CT7500-100A can be transferred (partially or fully) from one Cisco Flex 7500 Series Controller to another Cisco Flex 7500 Series Controller.

                  Note


                  Licenses embedded in the controller at the time of shipment is not transferrable.


                • Evaluation licenses—These licenses are demo or trial mode licenses that are valid for 90 days. Fifteen days prior to the expiry of the 90-day period, you are notified about the requirement to buy the permanent license. These evaluation licenses are installed with the license image. You can activate the evaluation licenses anytime with a command. A EULA is prompted after you run the activation command on the controller CLI. The EULA states that you are obligated to pay for the specified license count within 90 days of usage. The countdown starts after you accept the EULA.

                Whenever you add or delete an access point adder license on the controller, you are prompted with an RTU EULA. You can either accept or decline the RTU EULA for each add or delete operation.

                For high-availability (HA) controllers when you enable HA, the controllers synchronize with the enabled license count of the primary controller and support high availability for up to the license count enabled on the primary controller.

                You can view the RTU licenses through the controller GUI or CLI. You can also view these licenses across multiple wireless controllers through Cisco Prime Infrastructure.

                Configuring Right to Use Licensing (GUI)


                  Step 1   Choose Management > Software Activation > Licenses to open the Licenses page.
                  Step 2   In the Adder License area, choose to add or delete the number of APs that an AP license can support, enter a value, and click Set Count.
                  Step 3   Click Save Configuration.

                  Configuring Right to Use Licensing (CLI)

                  • Add or delete the number of APs that an AP license can support by entering this command: license {add | delete} ap-count count
                  • Add or delete a license for a feature by entering this command: license {add | delete} feature license_name
                  • Activate or deactivate an evaluation AP count license by entering this command: license {activate | deactivate} ap-count eval

                    Note


                    When you activate the license, you are prompted to accept or reject the End User License Agreement (EULA) for the given license. If you activate a license that supports fewer number of APs than the current number of APs connected to the controller, the activation command fails.


                  • Activate or deactivate a feature license by entering this command: license {activate | deactivate} feature license_name
                  • See the licensing information by entering this command: show license all

                  Rehosting Licenses

                  This section describes how to rehost licenses.

                  Information About Rehosting Licenses

                  Revoking a license from one controller and installing it on another is called rehosting. You might want to rehost a license in order to change the purpose of a controller. For example, if you want to move your OfficeExtend or indoor mesh access points to a different controller, you could transfer the adder license from one controller to another controller of the same model (intramodel transfer). This can be done in the case of RMA or a network rearchitecture that requires you to transfer licenses from one appliance to another. It is not possible to rehost base licenses in normal scenarios of network rearchitecture. The only exception where the transfer of base licenses is allowed is for RMA when you get a replacement hardware when your existing appliance has a failure.

                  Evaluation licenses cannot be rehosted.

                  In order to rehost a license, you must generate credential information from the controller and use it to obtain a permission ticket to revoke the license from the Cisco licensing site. Next, you must obtain a rehost ticket and use it to obtain a license installation file for the controller on which you want to install the license.


                  Note


                  A revoked license cannot be reinstalled on the same controller.



                  Note


                  Starting in the release 7.3, the Right-to-Use licensing is supported on the Cisco Flex 7500 Series Controllers, thereby the rehosting behavior changes on these controllers. If you require to rehost licenses, you need to plan rehosting the installed adder licenses prior to an upgrade.

                  Rehosting a License

                  Rehosting a License (GUI)


                    Step 1   Choose Management > Software Activation > Commands to open the License Commands page.
                    Step 2   From the Action drop-down list, choose Rehost. The Revoke a License from the Device and Generate Rehost Ticket area appears.
                    Step 3   In the File Name to Save Credentials text box, enter the path on the TFTP server where you want the device credentials to be saved and click Save Credentials.
                    Step 4   To obtain a permission ticket to revoke the license, follow these steps:
                    1. Click Cisco Licensing (https:/​/​tools.cisco.com/​SWIFT/​Licensing/​PrivateRegistrationServlet).
                    2. On the Product License Registration page, click Look Up a License under Manage Licenses.
                    3. Enter the product ID and serial number for your controller.
                      Note   

                      To find the controller’s product ID and serial number, choose Controller > Inventory on the controller GUI.

                    4. Open the device credential information file that you saved in Step 3 and copy and paste the contents of the file into the Device Credentials text box.
                    5. Enter the security code in the blank box and click Continue.
                    6. Choose the licenses that you want to revoke from this controller and click Start License Transfer.
                    7. On the Rehost Quantities page, enter the number of licenses that you want to revoke in the To Rehost text box and click Continue.
                    8. On the Designate Licensee page, enter the product ID and serial number of the controller for which you plan to revoke the license, read and accept the conditions of the End User License Agreement (EULA), complete the rest of the text boxes on this page, and click Continue.
                    9. On the Review and Submit page, verify that all information is correct and click Submit.
                    10. When a message appears indicating that the registration is complete, click Download Permission Ticket. The rehost permission ticket is e-mailed within 1 hour to the address that you specified.
                    11. After the e-mail arrives, copy the rehost permission ticket to your TFTP server.
                    Step 5   Use the rehost permission ticket to revoke the license from this controller and generate a rehost ticket as follows:
                    1. In the Enter Saved Permission Ticket File Name text box, enter the TFTP path and filename (*.lic) for the rehost permission ticket that you generated in Step 4.
                    2. In the Rehost Ticket File Name text box, enter the TFTP path and filename (*.lic) for the ticket that will be used to rehost this license on another controller.
                    3. Click Generate Rehost Ticket.
                    4. When the End User License Agreement (EULA) acceptance dialog box appears, read the agreement and click Accept to accept the terms of the agreement.
                    Step 6   Use the rehost ticket generated in Step 5 to obtain a license installation file, which can then be installed on another controller as follows:
                    1. Click Cisco Licensing.
                    2. On the Product License Registration page, click Upload Rehost Ticket under Manage Licenses.
                    3. On the Upload Ticket page, enter the rehost ticket that you generated in Step 5 in the Enter Rehost Ticket text box and click Continue.
                    4. On the Validate Features page, verify that the license information for your controller is correct, enter the rehost quantity, and click Continue.
                    5. On the Designate Licensee page, enter the product ID and serial number of the controller on which you plan to use the license, read and accept the conditions of the End User License Agreement (EULA), complete the rest of the text boxes on this page, and click Continue.
                    6. On the Review and Submit page, verify that all information is correct and click Submit.
                    7. When a message appears indicating that the registration is complete, click Download License. The rehost license key is e-mailed within 1 hour to the address that you specified.
                    8. After the e-mail arrives, copy the rehost license key to your TFTP server.
                    9. Follow the instructions in the Installing a License section to install this on another controller.

                    Rehosting a License (CLI)


                      Step 1   Save device credential information to a file by entering this command:

                      license save credential url

                      where url is tftp:// server_ip/ path/ filename.

                      Step 2   Obtain a permission ticket to revoke the license as follows:
                      1. Go to https:/​/​tools.cisco.com/​SWIFT/​Licensing/​PrivateRegistrationServlet. The Product License Registration page appears.
                      2. Under Manage Licenses, click Look Up a License.
                      3. Enter the product ID and serial number for your controller.
                        Note   

                        To find the controller’s product ID and serial number, enter the show license udi command on the controller CLI.

                      4. Open the device credential information file that you saved in Step 1 and copy and paste the contents of the file into the Device Credentials text box.
                      5. Enter the security code in the blank box and click Continue.
                      6. Choose the licenses that you want to revoke from this controller and click Start License Transfer.
                      7. On the Rehost Quantities page, enter the number of licenses that you want to revoke in the To Rehost text box and click Continue.
                      8. On the Designate Licensee page, enter the product ID and serial number of the controller for which you plan to revoke the license, read and accept the conditions of the End-User License Agreement (EULA), complete the rest of the text boxes on this page, and click Continue.
                      9. On the Review and Submit page, verify that all information is correct and click Submit.
                      10. When a message appears indicating that the registration is complete, click Download Permission Ticket. The rehost permission ticket is e-mailed within 1 hour to the address that you specified.
                      11. After the e-mail arrives, copy the rehost permission ticket to your TFTP server.
                      Step 3   Use the rehost permission ticket to revoke the license from this controller and generate a rehost ticket as follows:
                      1. Revoke the license from the controller by entering this command:

                        license revoke permission_ticket_url

                        where permission_ticket_url is tftp:// server_ip/ path/ filename.

                      2. Generate the rehost ticket by entering this command:

                        license revoke rehost rehost_ticket_url

                        where rehost_ticket_url is tftp:// server_ip/ path/ filename.

                      3. If prompted, read and accept the terms of the End-User License Agreement (EULA).
                      Step 4   Use the rehost ticket generated in Step 3 to obtain a license installation file, which can then be installed on another controller as follows:
                      1. Go to https:/​/​tools.cisco.com/​SWIFT/​Licensing/​PrivateRegistrationServlet.
                      2. On the Product License Registration page, click Upload Rehost Ticket under Manage Licenses.
                      3. On the Upload Ticket page, enter the rehost ticket that you generated in Step 3 in the Enter Rehost Ticket text box and click Continue.
                      4. On the Validate Features page, verify that the license information for your controller is correct, enter the rehost quantity, and click Continue.
                      5. On the Designate Licensee page, enter the product ID and serial number of the controller on which you plan to use the license, read and accept the conditions of the End-User License Agreement (EULA), complete the rest of the text boxes on this page, and click Continue.
                      6. On the Review and Submit page, verify that all information is correct and click Submit.
                      7. When a message appears indicating that the registration is complete, click Download License. The rehost license key is e-mailed within 1 hour to the address that you specified.
                      8. After the e-mail arrives, copy the rehost license key to your TFTP server.
                      9. Follow the instructions in the Installing a License (GUI) section to install this license on another controller.

                      Transferring Licenses to a Replacement Controller after an RMA

                      Information About Transferring Licenses to a Replacement Controller after an RMA

                      If you return a Cisco 5500 Series Controller to Cisco as part of the Return Material Authorization (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller that you receive from Cisco.

                      Replacement controllers come preinstalled with the following licenses: permanent base and evaluation base, base-ap-count. No other permanent licenses are installed. The SKU for replacement controllers is AIR-CT5508-CA-K9.

                      Because licenses are registered to the serial number of a controller, you can use the licensing portal on Cisco.com to request that the license from your returned controller be revoked and authorized for use on the replacement controller. After your request is approved, you can install the old license on the replacement controller. Any additional ap-count licenses if installed in the returned controller has to be rehosted on the replacement controller. Before you begin, you need the product ID and serial number of both the returned controller and the replacement controller. This information is included in your purchase records.


                      Note


                      The evaluation licenses on the replacement controller are designed for temporary use and expire after 60 days. To prevent disruptions in operation, the controller does not switch licenses when an evaluation license expires. You must reboot the controller in order to return to a permanent license. If the evaluation licenses expire before you transfer the permanent licenses from your defective controller to your replacement controller, the replacement controller remains up and running using the permanent base license, but access points are no longer able to join the controller.


                      Transferring a License to a Replacement Controller after an RMA


                        Step 1   Browse to http:/​/​cisco.com/​go/​license.
                        Step 2   On the Product License Registration page, choose Transfer > License for RMA.
                        Step 3   Click Specify Device and then choose the controller model from the Product Family drop-down list.
                        Step 4   Complete the on-screen instructions to generate the license file.

                        The license is provided online or in an e-mail.

                        Step 5   Copy the license file to the TFTP server.
                        Step 6   Install the license by choosing Management > Software Activation > Commands > Action > Install License.