Modifying the equipment without Cisco’s authorization may result in the equipment no longer complying with FCC requirements for Class A digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense.
Try to correct the interference by one or more of the following measures:
Verify that the ambient temperature remains between 32 to 104° F (0 to 40° C), taking into account the elevated temperatures when installed in a rack or enclosed space.
When multiple Cisco 5700 Series Wireless Controllers are mounted in an equipment rack, be sure that the power source is sufficiently rated to safely run all the equipment in the rack.
Verify the integrity of the electrical ground before installing the controller.
Safety warnings appear throughout this guide in procedures that may harm you if performed incorrectly. A warning symbol precedes each warning statement. The warnings below are general warnings that apply to the entire guide. Translated versions of the safety warnings in this guide are provided in the Regulatory Compliance and Safety Information for the Cisco 5700 Series Wireless Controller document that accompanies this guide.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024
Statement 372—Wireless LAN Products
All wireless LAN products in the 5.2/5.3GHz band cannot be used outdoors. Use the product only indoors.
Statement 191—VCCI Class A Warning for Japan
This is a Class A product based on the standard of the VCCI Council. If this equipment is used in a domestic environment, radio interference may occur, in which case, the user may be required to take corrective actions.
The Cisco 5700 Series Wireless Controller, designed for 802.11n/802.11ac performance and scalability, supports up to 1000 access points and 12000 clients, making it ideal for large-sized enterprises and high-density applications. A core component of the Cisco unified wireless solution, this controller delivers wireless security, intrusion detection, radio management, quality of service (QoS), and mobility across an entire enterprise. The controller works in conjunction with other controllers, Cisco Prime Infrastructure, and access points to provide network managers with a robust wireless LAN solution.
To best use this guide, you should have already designed the wireless topology of your network. Because the Radio Resource Management (RRM) feature automatically detects and configures access points as they appear on the network, it is not necessary to have any access points on the network in order to install and configure a controller.
Figure 1 and Figure 2 show the front panel and back panel of the Cisco 5700 Series Wireless Controller.
Figure 1 Front Panel
USB port (Type A)
1/10G SFP+ ports
USB mini-Type B (console) port
Figure 2 Back Panel
Console (RJ-45 console port)
AC OK (input) status LED
PS OK (output) status LED
Fan FRU modules
Redundant FRU power supplies
Ground lug mounting location
MGMT (RJ-45 10/100/1000 management port)
The controller has both EIA/TIA-232 asynchronous (RJ-45) and USB 5-pin mini Type B, 2.0 compliant serial console ports. The default parameters for the console ports are 9600 baud, 8 data bits, 1 stop bit, and no parity. The console ports do not support hardware flow control.
The USB Type A interface provides access to external USB flash devices (also known as thumb drives or USB keys).
The interface supports Cisco USB flash drives with capacities from 64 MB to 1 GB.
Cisco IOS software provides standard file system access to the flash device: read, write, erase, and copy, as well as the ability to format the flash device with a FAT file system.
USB Mini-B Console Port
The controller provides a USB mini-Type B console connection on the front panel, and an RJ-45 console port on the rear panel. Console output is always active on both connectors, but console input is active on only one connector at a time, with the USB connector taking precedence over the RJ-45 connector.
Use a USB type-A-to-USB 5-pin mini-Type B cable to connect a PC or other device to the controller.
Note The 4-pin mini-Type B connectors resemble 5-pin mini-Type B connectors. They are not compatible. Use only the 5-pin mini-Type B.
The connected device must include a terminal emulation application.The device can be a Linux, MacOS, or Windows device.
When the controller detects a valid USB connection to a powered device, input from the RJ-45 console port is immediately disabled, and the input from the USB console is enabled. Removing the USB connection immediately reenables input from the RJ-45 connection. An LED on the front panel is green when the USB console connection is enabled.
The controller provides a configurable inactivity timeout that reactivates the RJ-45 console if no input activity has occurred on the USB console for a specified time period. After the USB console has been deactivated due to a timeout, you can restore its operation by disconnecting and reconnecting the USB cable. You can disable USB console operation by using Cisco IOS commands. See the controller software configuration guide for details.
Note Only a PC that has the necessary USB console device driver causes the USB console to become active. Plugging in a PC that does not have the USB console driver support does not cause a switchover.
When using the USB console port for operation with Microsoft Windows, you must install the Cisco Windows USB Console Driver on any PC that is connected to the console port. If it is not installed, prompts guide you through a simple installation process.
Note The USB console driver also works on Linux and MacOS Hosts. See the notes listed inside the Cisco Windows USB Console driver package for installation details.
To download the latest Cisco Windows USB Console Driver, follow these steps:
Step 5 Click Cisco 5700 Series Wireless LAN Controllers.
Step 6 Click USB Console Software and follow the download instructions.
1/10G SFP+ Ports
The SFP and SFP+ modules provide copper or fiber-optic connections to other devices. These transceiver modules are field-replaceable, providing the physical interfaces when installed in an SFP module slot. The SFP modules have LC connectors for fiber-optic connections or RJ-45 connectors for copper connections.
Use only Cisco SFP and SFP+ modules on the controller.
Warning Class 1 laser product. Statement 1008
1/10G SFP+ port LED meanings:
Off—The link is down.
Green—The link is up and there is no activity.
Blinking green—The link is up and there is activity.
Amber—The link is disabled.
Blinking amber—The link is off due to a fault or because a user- configurable limit has been exceeded.
10GBASE-ZR SFP+ transceiver module for SMF, 1550-nm, LC duplex connector
10GBASE-DWDM 1561.41 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1560.61 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1559.79 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1558.98 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1558.17 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1557.36 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1556.55 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1555.75 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1554.94 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1554.13 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1553.33 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1552.52 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1551.72 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1550.92 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1550.12 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1549.32 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1548.51 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1547.72 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1546.92 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1546.12 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1545.32 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1544.53 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1543.73 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1542.94 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1542.14 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1541.35 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1540.56 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1539.77 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1538.98 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1538.19 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1537.40 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1536.61 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1535.82 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1535.04 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1534.25 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1533.47 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1532.68 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1531.90 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1531.12 nm SFP+ (100-GHz ITU grid)
10GBASE-DWDM 1530.33 nm SFP+ (100-GHz ITU grid)
Note New hardware support for DWDM SFP+ and 10G ZR SFP+ modules. For a list of all supported SFP+ modules, see http://www.cisco.com/c/en/us/td/docs/interfaces_modules/transceiver_modules/compatibility/matrix/OL_6974.html.
RJ-45 Console Port
The RJ-45 console port connection uses an RJ-45-to-DB-9 female cable.
Console port LED meanings:
Off—The RJ-45 console is inactive (the USB console is active).
Green—The RJ-45 console is active (the USB console is inactive).
10/100/1000 Ethernet Management Port
You can connect the controller to a host such as a Windows workstation or a terminal server through the 10/100/1000 Ethernet management port. The 10/100/1000 Ethernet management port is a VPN routing/forwarding (VRF) interface and uses an RJ-45 crossover or straight-through cable.
Management port LED meanings:
Off—The link is down.
Green—The link is up and there is no activity.
Blinking green—The link is up and there is activity.
Controller’s System LEDs
If your controller is not working properly, check the LEDs on the front panel of the unit. You can use the LED indications to quickly assess the unit’s status.
To select or change a mode, press the Mode button until the desired mode is highlighted. When you change modes, the meanings of the LED colors also change.
Table 3 explains how to interpret the LED colors in different modes.
Note An amber LED could indicate an error or a possible hardware failure.
Table 3 Mode LED Indicators
Off—The port LEDs are indicating duplex, speed, or stack status.
Green—The port LEDs are indicating link status.
Off—The port LEDs are indicating link, speed, or stack status.
Green—The port LEDs are indicating duplex status.
Off—The port LEDs are indicating link, duplex, or stack status.
Green—The port LEDs are indicating speed status.
Off —The port LEDs are indicating link, duplex, or speed status.
Green—The port LEDs are indicating stack status.
Off—The system is off.
Green—The system is operating normally.
Blinking green—The system is running POST.
Amber—The system is malfunctioning.
Blinking amber—The power supply or fan module is malfunctioning.
Off—The switch is not the active switch.
Green—The switch is the active switch or is in standalone mode.
Blinking green—The switch is in standby mode.
Amber—An error has occurred in the data stack, possibly related to active member selection.
Unpacking and Installing the Controller
Follow these steps to unpack the Cisco 5700 Series Wireless Controller and prepare it for operation:
Step 1 Open the shipping container and carefully remove the contents.
Step 2 Return all packing materials to the shipping container and save it.
Step 3 Ensure that all items listed in the “Box Contents” section are included in the shipment. Check each item for damage. If any item is damaged or missing, notify your authorized Cisco sales representative.
Cisco 5700 Series Wireless Controller (power supply and fan modules not shown)1
(Optional) StackWise cable (0.5-meter, 1-meter, or 3-meter) 2
1.Fan modules are installed in the controller. Power supply modules are not installed in the controller.
2.Item is orderable.
Note Verify that you have received these items. If any item is missing or damaged, contact your Cisco representative or reseller for instructions.
Required Tools and Information
You will need the following equipment to install the controller:
Wireless LAN controller hardware
– Controller with factory-supplied power cord and mounting hardware
– Network, operating system service network, and access point cables as required
Command-line interface (CLI) console
– VT-100 terminal emulator on CLI console (PC, laptop, or palmtop)
– Null modem serial cable to connect CLI console and controller
Local TFTP server (required for downloading operating system software updates). Cisco uses an integral TFTP server. This means that third-party TFTP servers cannot run on the same workstation as Cisco Prime Infrastructure because Cisco Prime Infrastructure and third-party TFTP servers use the same communication port.
You will need the following tools before you can install the controller:
#2 Phillips screwdriver for securing the mounting hardware
The following additional items (not found in the accessory kit) are required to ground the chassis:
Grounding cable (6 AWG recommended), sized according to local and national installation requirements; the required length depends on the proximity of the controller to proper grounding facilities
Crimping tool large enough to accommodate girth of lug
Initial System Configuration Information
Obtain the following initial configuration parameters from your wireless LAN or network administrator:
You can install the controller almost anywhere, but it is more secure and reliable if you install it in a secure equipment room or wiring closet. For maximum reliability, mount the controller using the following guidelines:
Warning To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of: 104° F (40° C) Statement 1047
Warning To prevent airflow restriction, allow clearance around the ventilation openings to be at least: 4 in (10.16 cm) Statement 1076
Make sure you can reach the controller and all cables attached to it.
Make sure that water or excessive moisture cannot get into the controller.
Make sure that the SFP and SFP+ Module Cable Specifications are met. Each port must match the wave-length specifications on each end of the cable, and the cable must not exceed the stipulated cable length. Copper 1000BASE-T SFP module transceivers use standard four twisted-pair, Category 5 cable at lengths up to 328 feet (100 meters).
Table 4 describes the SFP and SFP+ Module Cable Specifications.
Table 4 Fiber-Optic SFP and SFP+ Module Port Cabling Specifications
5.A mode-conditioning patch cord is required. Using an ordinary patch cord with MMF or 1000BASE-LX/LH SFP modules and a short link distance can cause transceiver saturation and an elevated bit error rate (BER). When using the LX/LH SFP module with 62.5-micron diameter MMF, you must also install a mode-conditioning patch cord between the SFP module and the MMF cable on both the sending and receiving ends of the link. The mode-conditioning patch cord is required for link distances greater than 984 feet (300 m).
6.1000BASE-ZX SFP modules can send data up to 62 miles (100 km) by using dispersion-shifted SMF or low-attenuation SMF; the distance depends on the fiber quality, the number of splices, and the connectors.
Installing the Chassis
The controller ships with rack mounting brackets and the desktop or shelf mounting rubber feet in a separate bag.
An adjustable rack-mount kit is included for mounting the controller in a standard 19-inch (48.3 cm) equipment rack. A standard equipment rack has two unobstructed outer posts, a minimum depth between the front and rear mounting posts of 13 inches (33 cm), and a maximum depth of 32 inches (81.3 cm).
You can also install the controller in a 2-post equipment rack.
This kit is not suitable for racks with obstructions (such as a power strip) that could impair access to system components.
To install the controller in a 19-inch rack, follow the instructions described in this section.
To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:
This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.
If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006
The 19-inch brackets are included with the controller. Installing the controller in other rack types requires an optional bracket kit not included with the controller. Figure 3 shows the mounting brackets and part numbers.
Figure 3 Rack-Mounting Brackets
19-inch brackets (C3850-RAC-KIT=)
23-inch brackets (C3850-RAC-KIT=)
Extension rails and brackets for four-point mounting, includes 19-inch brackets. (C3850-4PT-KIT=)
24-inch brackets (C3850-RAC-KIT=)
ETSI brackets (C3850-RAC-KIT=)
Attaching the Rack-Mount Brackets
To install the controller in a rack, use four Phillips flat-head screws to attach the long side of the brackets to the controller for the front- or rear-mounting positions (Figure 4). Use four screws to attach the brackets for the front-mounting position.
Figure 4 Attaching Brackets for 19-inch Racks
Number-8 Phillips flat-head screws
Mounting the Controller in a Rack
After the brackets are attached to the controller, use the supplied Phillips machine screws to attach the brackets to the rack (Figure 5). Use the black Phillips machine screw to attach the cable guide to the left or right bracket.
Figure 5 Mounting the Controller in a Rack
Phillips machine screw, black
Number-12 or number-10 Phillips machine screws
Table- or Shelf-Mounting
To install the controller on a table or shelf, locate the adhesive strip with the rubber feet in the mounting-kit envelope. Attach the four rubber feet to the recessed areas on the bottom of the chassis (see Figure 6).
Figure 6 Attaching the Adhesive Pads for Table- or Shelf-Mounting
Grounding the Chassis
Follow the grounding procedures at your site and observe these warnings:
WarningThis equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024
Warning When installing or replacing the unit, the ground connection must always be made first and disconnected last. Statement 1046
We recommend grounding the chassis, even if the rack is already grounded.
All power supplies must be grounded. The receptacles of the AC power cables used to provide power to the chassis must be the grounding type, and the grounding conductors should connect to protective earth ground at the service equipment.
Note The grounding lug must be NRTL listed and compatible with copper conductors. Only copper conductors (wires) must be used and the copper conductor must comply with National Electrical Code (NEC) for capacity.
Follow these steps to install the grounding lug on the controller. Make sure to follow any grounding requirements at your site.
Step 1 Strip the ground wire to 0.5 inch (12.7 mm) ± 0.02 inch (0.5 mm) (see Figure 7). Stripping more than the recommended amount of wire can leave exposed wire from the connector.
Figure 7 Stripping the Ground Wire
Step 2 Slide the open end of the ground lug over the exposed area of the wire.
Step 3 Using a Panduit crimping tool, crimp the ground lug to the wire.
Step 4 Remove the grounding bracket from the back of the controller by unscrewing the two phillips flat-head screws holding on the bracket (see ).
Step 5 Install the ground lug:
a. Remove the first hex nut from the bracket and place the ground lug over the screw threads.
b. Place the hex nut back on the screw threads and tighten.
Step 6 Reinstall the ground bracket onto the controller.
Figure 8 Ground Bracket
Step 7 Prepare the other end of the grounding cable and connect it to an appropriate grounding point in your site to ensure adequate earth ground.
Preventing ESD Damage
Electrostatic discharge (ESD) damage occurs when electronic cards or components are improperly handled and can result in complete or intermittent failures.
Always use an ESD-preventive wrist or ankle strap and ensure that it makes good skin contact. Connect the strap to any unpainted surface on the chassis.
Periodically check the resistance value of the antistatic strap. The measurement should be between 1 and 10 megohms (Mohms).
Connecting the Controller’s Console Port
Before you can configure the controller for basic operations, you need to connect it to a PC that uses a VT-100 terminal emulator (such as HyperTerminal, ProComm, Minicom, or Tip).
Note You can use either the RJ-45 console port or the USB console port.
Note The first time that you connect a Windows PC to the USB console port, you are prompted to install the USB console driver. Follow the installation prompts to install the driver. The USB console driver maps to a COM port on your PC; you then need to map the terminal emulator application to the COM port. See the “USB Mini-B Console Port” section for more information about the USB console driver.
Follow these steps to connect the PC to the controller’s console port:
Step 1 If you use the CONSOLE port, plug the RJ-45 connector on a null-modem serial cable into the controller’s CONSOLE port and the other end of the cable into the PC’s serial port.
If you use the USB console port, plug the 5-pin mini Type B connector into the controller’s USB console port and the other end of the cable into the PC’s USB Type A port.
Step 2 Start the PC’s terminal emulation program.
Step 3 Configure the terminal emulation program for the following parameters:
At any point you may enter a question mark (?) for help. Press Ctrl-C to abort the configuration dialog at any prompt. Default settings are enclosed with square brackets ().
Basic management setup configures only enough connectivity for management of the system, extended setup will ask you to configure each interface on the system.
To configure the controller for basic operation using the Startup Wizard, follow these steps:
Step 1 When prompted to enter basic management setup, enter yes.
Step 2 Enter the hostname, which is the name you want to assign to the controller.
Step 3 Enter the enable secret password. This password is used to protect access to privileged EXEC and configuration modes. This password, after entered, becomes encrypted.
Step 4 Enter the enable password. This password is used when you do not specify an enable secret password (for some older software versions, and some boot images).
Step 5 Enter the virtual terminal password. This password is used to protect access to the controller over a network interface.
Step 6 If you want the controller to receive its time setting from an external Network Time Protocol (NTP) server when it powers up, enter yes to configure an NTP server. Otherwise, enter no.
If you enter yes:
a. Enter the NTP server address.
b. Enter the polling interval (between 16 and 131072 secs, which is a power of 2).
If you enter no :
a. Enter yes to configure the system time.
b. Enter the current date in MM/DD/YY format and the current time in HH:MM:SS format.
Step 7 To configure the wireless network, enter yes.
Step 8 If desired, enter the name of the mobility group to which you want the controller to belong.
Step 9 Enter the code for the country in which the controller will be used.
Step 10 When prompted to configure the SNMP network management, enter yes or no.
If you enter yes, enter the Community String.
If you enter no, proceed to the next step.
Step 11 Perform management network configuration. The current interface summary appears. For an example:
Interface IP-Address OK? Method Status Protocol
Vlan1 unassigned YES NVRAM administratively down down
GigabitEthernet0/0 unassigned YES unset administratively down down
Te1/0/1 unassigned YES unset up up
Te1/0/2 unassigned YES unset down down
Te1/0/3 unassigned YES unset down down
Te1/0/4 unassigned YES unset down down
Te1/0/5 unassigned YES unset down down
Te1/0/6 unassigned YES unset down down
a. Enter the interface name used to connect to the management network from the above summary. In this example, the interface name is GigabitEthernet0/0.
b. To configure the IP address on the interface, enter yes.
c. Enter the IP address for the interface.
d. Enter the subnet mask for the interface.
Step 12 Configure the wireless management interface.
The wireless management interface must be configured at startup.
a. Enter the VLAN number for the wireless management interface.
b. Enter the IP address for the interface.
c. Enter the IP address mask for the interface.
Step 13 When prompted to verify that the configuration is correct, enter one of the following:
0—Go to the IOS command prompt without saving this config.
1—Return back to the setup without saving this config.
2—Save this configuration to nvram and exit.
Logging into the Controller
Follow these steps to log into the controller:
Step 1 Enter a valid username and password to log into the controller CLI.
Note The administrative username and password you created in the Startup Wizard are case sensitive.
Step 2 The CLI displays the root level system prompt:
The system prompt can be any alphanumeric string up to 31 characters. You can change it by entering the config prompt command.
Note The CLI automatically logs you out without saving any changes after 5 minutes of inactivity. You can set the automatic logout from 0 (never log out) to 160 minutes using the config serial timeout command.
Note Cisco Aironet lightweight access points do not connect to the Cisco 5700 Series Wireless Controller if the date and time are not set properly. Set the current date and time on the controller before allowing the access points to connect to it.
Verifying Interface Settings and Port Operation
Follow these steps to verify that your interface configurations have been set properly and the controller’s ports are operational.
Step 1 Enter show interface summary. The controller’s current interface configurations appear:
Interface Name Port Vlan Id IP Address Type Ap Mgr Guest
management LAG untagged 10.91.104.93 Static Yes No
service-port N/A N/A 10.10.0.9 Static No No
virtual N/A N/A 22.214.171.124 Static No No
Step 2 Enter show port summary. The following information appears, showing the status of the controller’s distribution system ports, which serve as the data path between the controller and Cisco lightweight access points and to which the controller’s management interface is mapped.
STP Admin Physical Physical Link Link Mcast
Pr Type Stat Mode Mode Status Status Trap Appliance POE
1 Normal Forw Enable Auto 1000 Full Up Enable Enable N/A
2 Normal Forw Enable Auto 1000 Full Up Enable Enable N/A
A link status of Up indicates that the controller’s ports are fully operational.
Connecting the Console Port (Optional)
The console port is controlled by the console-port interface and is reserved for out-of-band management of the controller and system recovery and maintenance in the event of a network failure. The console-port interface enables the controller to be managed on an interface different from the one used for your network traffic. Use of the console port is optional.
You can perform out-of-band controller management from a PC running a terminal emulation program or a PC running Cisco Prime infrastructure, a network management tool that enables you to configure and monitor a network of controllers, or the controller GUI. However, you must first connect the PC to the switch’s console port in one of two ways:
Use an Ethernet cross-over cable to connect the PC directly to the switch’s console port.
For a remote connection (using Telnet or SSH) through a dedicated management network, use a Category 5, Category 5e, Category 6, or Category 7 Ethernet cable to connect the management network to the controller’s console port and the appropriate cable to connect the PC to the management network.
Connecting Access Points
After you have configured the controller, use Category-5, Category-5e, Category-6, or Category-7 Ethernet cables to connect Cisco lightweight access points to the network.
After successful configuration, the controller is ready to accept Access Points connections. When it connects to an access point, it records the access-point MAC address in its database. The controller Radio Resource Management (RRM) feature then automatically configures the access point to start sending and allowing clients to associate.
You have prepared the controller for basic operation. Refer to the Cisco Wireless LAN Controller Configuration Guide, Release 6.0, for information on configuring the controller to meet the specific needs of your wireless network.
Power Supply Installation
The controller can be powered using one or two power supply units. When the controller is equipped with two power supply units, the power supplies are redundant. Either power supply continues to power the controller should the other power supply unit fail. Also, the power supplies are hot swappable; you do not need to remove power from the controller to replace a power supply.
One power supply unit is installed in slot 1 at the factory. You can order a second power supply unit and install it in slot 2.
The power supplies do not have an on/off switch and can only be powered down by removing AC input.
Note If only one power supply will be used, you must use the supplied blank faceplate to cover the empty power slot.
Power Supply Module Overview
All power supply modules have internal fans. All controllers ship with a blank cover in the second power supply slot.
Table 5 describes the supported internal power supply module.
Table 5 Power Supply Module Part Numbers and Descriptions
350-W AC power supply module
The 350-W AC power supply module is an autoranging unit that supports input voltages between 100 and 240 VAC.
The power supply module uses an 18- AWG power cord for connection to an AC power outlet.
Figure 9 350-W AC Power Supply Module
350-W AC power supply module
AC OK LED
Power cord retainer
PS OK LED
AC power cord connector
If no power supply is installed in a power supply slot, install a power supply slot cover (Figure 10).
Figure 10 Power Supply Slot Cover
Table 6 describes the power supply modules status LEDs.
Table 6 Power Supply Module LEDs
AC Power Supply Module LEDs
Off (AC LED is off)
No AC input power.
Output is disabled, or input is outside operating range.
AC input power present.
Power output to the controller.
Output has failed.
Observe these guidelines when removing or installing a power supply or fan module:
Do not force the power supply or fan module into the slot. This can damage the pins on the controller if they are not aligned with the module.
A power supply that is only partially connected to the controller can disrupt the system operation.
Remove power from the power-supply module before removing or installing the module.
Do not operate the controller with one power-supply module slot empty. For proper chassis cooling, both module slots must be populated, with either a power supply or a blank module.
WarningBlank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029
WarningInstallation of the equipment must comply with local and national electrical codes. Statement 1074
Warning Do not reach into a vacant slot when installing or removing a module. Exposed circuitry is an energy hazard. Statement 206
WarningOnly trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Installing or Replacing an AC Power Supply
Step 1 Turn off the power at its source.
Step 2 Remove the power cord from the power cord retainer.
Step 3 Remove the power cord from the power connector.
Step 4 Press the release latch at the right side of the power supply module inward and slide the power supply out. (Figure 11).
Do not leave the power-supply slot open for more than 90 seconds while the controller is operating.
Warning This unit might have more than one power supply connection. All connections must be removed to de-energize the unit. Statement 1028
Step 5 Insert the new power supply into the power-supply slot, and gently push it into the slot (Figure 11). When correctly inserted, the 350-W power supply (excluding the power cord retainer) are flush with the controller rear panel.
Figure 11 Inserting the AC-Power Supply in the Controller
Step 6 (Optional) Make a loop in the power cord and thread it through the power cord retainer (Figure 12).
Figure 12 AC-Power Supply with Power Cord Retainer
Step 7 Connect the power cord to the power supply and to an AC power outlet. Turn on the power at the power source.
Step 8 Confirm that the power supply AC OK and PS OK LEDs are green.
Finding the Power Supply Module Serial Number
If you contact Cisco Technical Assistance regarding a power supply module, you need to know the serial number. See Figure 13 to find the serial number. You can also use the CLI to find out the serial number.
Figure 13 350-W AC Power Supply Module Serial Number
Installing a Fan Module
This section describes how to install a fan module.
The controller has four fan modules. Fan modules are hot-swappable. The controller can operate with one fan failure indefinitely, but the faulty fan should be replaced as soon as possible to avoid service disruption due to a second fan failure.
Figure 14 Fan Module
Fan Module Installation
Observe these guidelines when removing or installing a fan module:
Do not force the fan module into the slot. This can damage the pins on the controller if they are not aligned with the module.
A fan module that is only partially connected can disrupt the system operation.
The controller supports hot swapping of the fan module. You can remove and replace the module without interrupting normal controller operation.
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Step 1 Pinch the fan module release handle, and slide the module out.
You should replace the fan module within 5 minutes to avoid overheating the controller.
Step 2 Install the fan module in the fan slot, and firmly push it into the slot, applying pressure to the end of the module, not the extraction handles. When correctly inserted, the fan module is flush with the controller rear panel. When the fan is operating, a green LED is on in the top left corner of the fan. See Figure 15.
Warning Do not reach into a vacant slot when installing or removing a module. Exposed circuitry is an energy hazard. Statement 206
Figure 15 Installing the Fan Module
Finding the Fan Module Serial Number
If you contact Cisco Technical Assistance regarding a fan module, you need to know the fan module serial number. See Figure 16 for the serial number location.
Figure 16 Fan Module Serial Number
Table 7 through Table 9 list the specifications for the controller and its power supply and fan modules.
Table 7 Environmental and Physical Specifications for the Cisco 5700 Series Wireless Controller
19.6 lbs (8.9 kg) with two power supplies installed
17.1 lbs (7.8 kg) with a single power supply installed
7.Minimum ambient temperature for cold start is 32° F (0° C)
Table 8 Environmental and Physical specifications for the Power Supply Module
23 to 113° F (–5 to 45° C)
–40 to 158° F (–40 to 70° C)
10 to 95% (non-condensing)
Up to 10,000 ft (3,000 m)
2.6 lb (1.2 kg)
Dimensions (H x D x W)
1.58 x 10.22 x 3.25 in. (4 x 26 x 8.3 cm)
Note Dimensions shown exclude the extraction handle, which measures 1.55 in (3.9 cm) and the keying feature which measures 0.44 in (1.1 cm).
Table 9 Environmental and Physical Specifications for the Fan Module
23 to 176° F (–5 to 80° C)
–40 to 185° F (–40 to 85° C)
5 to 95% (non-condensing)
Up to 13,000 ft (4,000 m)
Dimensions (H x D x W)
1.62 x 1.73 x 4.24 in. (4.11 x 4.39 x 10.76 cm)
0.2 lb (0.07 kg)
Cisco 90-Day Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference:
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Cisco 5700 Series Wireless Controllers SKU License
There are special terms applicable when there is stacking of the Cisco 5700 Series Wireless Controllers.
The following table shows the examples of stacking of the controllers and its effect on the licenses for the Access Points (AP).
Table 10 Examples of stacking of the controllers & Licenses
Stacking Effect & Access Points Licenses
AIR-CT5760-HA-K9 SKU with Standby: AIR-CT5760-HA-K9 SKU
Both the units are active and the standby controller has the HA SKU. Stacking is not allowed. There are no licenses for AP.
AIR-CT5760-<apcount>-K9 SKU with Standby: AIR-CT5760-HA-K9
The licenses for AP are limited as per the AP count on the active controller.
AIR-CT5760-HA-K9 SKU with Standby: AIR-CT5760-<apcount>-K9
If an controller with HA is stacked with another SKU having licenses; there is a possibility to add more AP's when the primary controller is down. On AIR-CT5760-500-K9 there are 1000 APs with a Syslog warning that AP License usage exceeded by 500. The additional APs would disconnect after stack reboot or AP reboot.
AIR-CT5760-<apcount>-K9 SKU with Katana-2: AIR-CT5760-<apcount>-K9
Active controller has licenses for 500 AP. The standby controller has licenses for 250 AP. In total there are licenses for 750 AP. The total AP count is limited to 1000.
AIR-CT5760-<apcount>-K9 SKU with Katana-2: AIR-CT5760-<apcount>-K9
The first controller with Release 3.3 build and second controller with EX1/CCO. Both controllers need to have same version of code on them for stacking. If not, there is a mismatch for the licenses.
AIR-CT5760-<apcount>-K9 SKU [DTLS image] with Katana-2: AIR-CT5760-<apcount>-K9
Two Cisco 5700 Series WLC with LDPE images can form a stack. LDPE and non-LDPE combination of Two Cisco 5700 Series WLC results in a mismatch and does not form a stack.
Note The WLCs mentioned above are used for the testing purposes.
Before installing or upgrading the controller, refer to the controller release notes.
Cisco 5700 Series Wireless Controller documentation at:
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