Table Of Contents
Release Notes for Cisco Aironet 1200 Series Access Points Running Firmware Version 12.00T
November 15, 2002
These release notes describe features and caveats for Cisco Aironet 1200 Series Access Points running firmware version 12.00T. This release note also contains important information about the device.
Cisco Aironet Access Points are wireless LAN transceivers that can act as the connection point between wireless and wired networks or as the center point of a standalone wireless network. In large installations, the roaming functionality provided by multiple access points enables wireless users to move freely throughout the facility while maintaining uninterrupted access to the network.
Your 1200 series access point can contain two radios: a 2.4-GHz radio in an internal mini-PCI slot and a 5-GHz radio module in an external, modified cardbus slot. The access point supports one radio of each type, but it does not support two 2.4-GHz or two 5-GHz radios. You can configure the radios separately, using different settings on each radio.
The access point uses a browser-based management system, but you can also configure the access point using a terminal emulator, a Telnet session, or Simple Network Management Protocol (SNMP).
Firmware version 12.00T includes these new software features:
Multiple SSID and VLAN Support
Version 12.00T supports multiple SSIDs and VLANs. The multiple SSID feature is active only when VLANs are enabled. You can use multiple SSIDs to create different levels of network access and to access virtual LANs (VLANs). You can configure up to 16 separate SSID-to-VLAN pairs for each radio radio installed in the access point.
What Is a VLAN?
When a switched network is segmented logically by functions, project, teams, or applications, rather than on a physical or geographical basis, then each logical network segment is called a VLAN. For example, all workstations and servers used by a particular workgroup team can be connected to the same VLAN regardless of their physical connections to the network or the fact that they might be intermingled with other teams. When you logically segment a network into VLANs, you can reconfigure the network through software rather than physically unplugging and moving devices or wires.
A VLAN can be thought of as a broadcast domain that exists within a defined set of switches. A VLAN consists of a number of end systems, either hosts or network equipment (such as bridges and routers), connected by a single bridging domain. The bridging domain is supported on various pieces of network equipment; for example, LAN switches that operate bridging protocols between them with a separate group for each VLAN.
VLANs provide the segmentation services traditionally provided by routers in LAN configurations. Routers in VLAN topologies provide broadcast filtering, security, address summarization, and traffic-flow management. None of the switches within the defined group bridge any frames, not even broadcast frames, between two VLANs.
VLANs are extended into the wireless realm by adding IEEE 802.1Q tag awareness to the access point. Frames destined for different VLANs are transmitted by the access point wirelessly on different SSIDs. When a client is associated to an SSID that is linked to a particular VLAN, then the client receives packets that were 802.1Q tagged for that VLAN. When a client associated to a VLAN-linked SSID sends a packet to the access point, the access point tags the packet with an 802.1Q tag for the VLAN before forwarding the packet onto the wired network.
Figure 1 illustrates the difference between traditional physical LAN segmentation and logical VLAN segmentation with wireless devices connected.
Figure 1 LAN Segmentation and VLAN Segmentation with Wireless Components
Quality of Service Support
The access point now supports QoS, primarily in the area of interactive VoIP telephones from Spectralink and Symbol Technologies Corporation. The access point also provides priority classification, prioritized queueing, and prioritized channel access for other downlink IEEE 802.11 traffic such as streaming audio or video traffic.
With this software release, the access point does not include any QoS enhancements in Cisco IEEE 802.11 client software.
What Is QoS?
QoS refers to the ability of a network to provide improved service to selected network traffic over various underlying technologies including Ethernet and IEEE 802.11 wireless LANs. In particular, QoS features provide improved and more predictable network service that:
•Supports dedicated bandwidth
•Improves loss characteristics
•Avoids and manages network congestion
•Shapes network traffic
•Sets traffic priorities across the network
Limitations and Restrictions
The QoS implementation on the access point has the following limitations and restrictions:
•Provides only prioritized QoS for downlink traffic on IEEE 802.11 links.
•Does not support a general-purpose QoS signalling protocol, uniform admission control, guaranteed bandwidth, and other features that are generally associated with parametized QoS.
•Supports rudimentary admission control mechanisms for Cisco and Symbol VoIP phones.
•Does not provide a method for prioritizing uplink traffic on IEEE 802.11 links.
•Requires a small DTIM beacon period to support jitter-sensitive streaming multicast audio and video applications.
•Supports IEEE 802.11e EDCF-like channel access prioritization but does not support IEEE 802.11e QoS frame formats.
Centralized Administrator Authentication
This feature allows the use of an AAA server to authenticate clients if the user manager functionality is enabled on the access point. At the end of a successful login, the AAA server verifies the user login and passes back the appropriate privileges for the user or an administrator. The following points are pertinent to this feature:
•The access point can use either RADIUS or TACACS for user authentication.
•The access point tries to authenticate to the user locally first. If the user is not found locally, the access point authenticates to the remote AAA server.
•By default, the access point is configured to perform only local administrative authentication.
•User privileges are Write, SNMP, Ident, Firmware, and Admin. They are locally cached on the access point. A time-out timer flushes the information every 5 minutes.
•Authentication server configuration:
–RADIUS protocol: send request on port 1812 or 1615
–TACACS protocol: send request on port 49
Better Handling of Lost Ethernet
This feature allows a number of user-configured actions to execute when an access point loses backbone connectivity:
•No action—the access point continues to maintain associations with clients and manages traffic between them, but traffic to the backbone is not passed. When the backbone is restored, the access point begins passing traffic to and from the wired network.
•Switch to repeater mode—the access point tries to connect to a root access point using any of the configured SSIDs. If it cannot connect, all clients are disassociated and the access point removes itself from the wireless network until connectivity is restored.
•Shut the radio off—all clients are disassociated and the access point removes itself from the wireless network until backbone connectivity is restored.
•Restrict client access to a specific SSID—the access point allows association using a restricted SSID (for administrator troubleshooting and diagnosis purposes).
Improved Authentication Server Management
Authentication server management functions are improved with the addition of two new features:
•Display of active authentication servers—For each authentication type: 802.1x/EAP, MAC, or Admin Authentication (if enabled), the active server is identified by a green color.
•Automatic return to primary authentication server—if the selected RADIUS server (primary) is not reachable after a predetermined period of time-out and retries, the access point uses the next server listed.
Secure Shell Support
Secure Shell (SSH) is an alternative to or a replacement for Telnet that is considered the standard protocol for remote logins. SSH runs in the Application Layer of the TCP/IP stack. SSH clients make SSH relatively easy to use and are available on most computers including those that run Windows or a type of UNIX. SSH clients are also available on some handheld devices.
SSH provides a secure connection over the Internet providing strong user authentication. SSH protects the privacy of transmitted data (such as passwords, binary data, and administrative commands) by encrypting it. The following details are pertinent:
•A maximum of one Telnet connection to the access point is allowed at one time.
•A Telnet SSH request can preempt an active serial SSH connection.
Implementing an SSH connection involves the following:
•SSH server on the access point listens to TCP port 22 for requests.
•When a request from a client is received, the access point sends a password-only public key to the client.
•The client generates a double-encrypted session key and requests authentication
•When authentication is successful, all management traffic between the access point and client is encrypted using the session key
Reporting Access Points That Fail Authentication With LEAP
This feature is part of version 12.00T, but is not functional unless the client is running firmware version 5.02.01 or greater, which will be released at a later date.
An access point running version 12.00T records a message in the system log when a client discovers and reports another access point in the WLAN that fails LEAP authentication.
Note This feature is client dependent. Version 12.00T provides a method by which the access point or bridge processes the information it receives from a client.
The process takes place as follows:
1. A client with a LEAP profile attempts to associate to a access point A.
2. Access point A does not handle LEAP authentication successfully, perhaps because the access point does not understand LEAP or cannot communicate to a trusted LEAP authentication server.
3. The client records the MAC address for access point A and the reason why the association failed.
4. The client associates successfully to access point B.
5. The client sends the MAC address of access point A and the reason code for the failure to access pont B.
6. Access point B logs the failure in the system log.
You can find the latest release of access point firmware at this URL:
Installation in Environmental Air Space
Cisco Aironet 1200 Series Access Points are suitable for use in environmental air space in accordance with Section 300-22(c) of the National Electrical Code.
Note If you plan to mount the access point in an area subject to environmental air space with the intention of upgrading to a 5-GHz radio, Cisco recommends that you mount the access point horizontally so that its antennas point down. Doing so ensures that the access point complies with regulatory requirements for environmental air space after the 5-GHz radio is installed.
Caution The Cisco Aironet Power Injector has a smaller operating temperature range (32 to 104 oF; 0 to 40 oC) than the 1200 series access point. The power injector is not intended for use in extremely high or low temperatures or in environmental air spaces, such as above suspended ceilings.
For instructions on the proper installation and grounding of external antennas, refer to the National Fire Protection Association's NFPA 70, National Electrical Code, Article 810, and the Canadian Standards Association's Canadian Electrical Code, Section 54.
Warning Do not install the antenna near overhead power lines or other electric light or power circuits, or where it can come into contact with such circuits. When installing the antenna, take extreme care not to come into contact with such circuits, as they may cause serious injury or death.
This section describes issues you should consider before applying power to the access point.
Caution The nominal voltage for 1200 series access points is 48 VDC, and the access point is operational up to 60 VDC. Voltage higher than 60 VDC can damage the equipment.
Caution Cisco Aironet Power Injectors are designed for use with 1200 series access points only. Do not use the power injector with any other Ethernet-ready device. Using the power injector with other Ethernet-ready devices can damage the equipment.
Use Only One Power Option
You cannot provide redundant power to the access point with both DC power to its power port and inline power from a patch panel or powered switch to the access point's Ethernet port. If you apply power to the access point from both sources, the switch or power patch panel might shut down the port to which the access point is connected. Figure 2 shows the power configuration that can shut down the port on the patch panel or powered switch.
Figure 2 Improper Power Configuration Using Two Power Sources
Operating 5-GHz Radio Requires Power Injector or Power Module
Only the 1200 series power injector and the 1200 series power module can support operation of the 5-GHz radio in the access point. Currently, switches with inline power and power patch panels do not provide enough power for operation of the 5-GHz radio.
Access Point Requires 1200 Series Universal Power Supply and Power Injector
You must use a 1200 series universal power supply to power the access point. If you need to use a power injector to inject power into the access point's Ethernet port, you must use a 1200 series power injector. The 350 series universal power supply and power injector are not compatible with the 1200 series access point.
You must have a 1200 series access point to install firmware version 12.00T.
Your access point must be running firmware version 11.40T or later to install firmware version 12.00T.
Upgrading to a New Firmware Release
Determining the Firmware Version
The firmware version number is in the upper-left corner of most management screens in the web-browser interface and at the top of the home (Summary Status) page in the command-line interface.
For instructions on installing access point firmware:
1. Follow this link to the Cisco Aironet documentation home page:
2. Follow this path to the product, document, and chapter:
Aironet 1200 Series Wireless LAN Products > Cisco Aironet 1200 Series Access Points >
Cisco Aironet 1200 Series Access Point Software Configuration Guide > Managing Firmware and Configurations > Updating Firmware
3. Follow this link to the Software Center on Cisco.com and select the Cisco Aironet 1200 Series link to download firmware version 12.00T:
Note To upgrade firmware from a file server, you must enter settings on the access point's FTP Server Setup page. Refer to the "Updating from a File Server" section on page 9-5 in the Cisco Aironet 1200 Series Access Point Software Configuration Guide for more information.
Limitations and Restrictions
This section describes limitations and restrictions for 1200 series access points.
Removing Power During Firmware Update Can Corrupt Radio Firmware
When you update the firmware on an access point, allow the unit to finish its start-up sequence before removing power. If you update the firmware and remove power before the unit finishes the start-up sequence, the radio firmware might be corrupted, making the unit inoperable. If the radio firmware is corrupted, the radio indicator (the bottom of the three indicators on top of the access point) is red continuously, and the following error message appears when the access point starts up:
The access point should recover from this error automatically.
You can safely remove power after a firmware update when the configuration management pages reappear in the command-line or web-browser interfaces, or when the three status indicators on top of the unit complete the following pattern:
1. All three indicators are continuously green, meaning that the access point is beginning to update the firmware.
2. The middle indicator is continuously green and the top and bottom indicators are off, indicating that the access point is updating the radio firmware.
When the middle indicator blinks or the top and bottom indicators blink, you can remove power.
EAP Authentication Requires Matching 802.1x Protocol Drafts
Note This section applies to wireless networks set up to use LEAP. If you do not use LEAP on your wireless network, you can skip this section.
Wireless client devices use Extensible Authentication Protocol (EAP) to log onto a network and generate a dynamic, client-specific WEP key for the current logon session. If your wireless network uses WEP without EAP, client devices use the static WEP keys entered in the Aironet Client Utilities.
If you use Network-EAP authentication on your wireless network, your client devices and access points must use the same 802.1x protocol draft. For example, if the radio firmware on the client devices that will associate with an access point is 4.16, the access point should be configured to use Draft 8 of the 802.1x protocol. Table 1 lists firmware versions for Cisco Aironet products and the draft with which they comply.
Table 1 802.1x Protocol Drafts and Compliant Client Firmware
Firmware Version Draft 7 Draft 8 Draft 10 1
PC/PCI cards 4.13
PC/PCI cards 4.16
PC/PCI cards 4.23
PC/PCI cards 4.25 and later
WGB34x/352 8.61 and later
AP34x/35x 11.05 and earlier
AP34x/35x 11.06 and later2
AP34x/35x 11.07 and later
AP12xx 11.40T and later
1 The functionality in Draft 10 is equivalent to the functionality in Draft 11, the ratified draft of the 802.1x standard.
2 The default draft setting in access point firmware version 11.06 and later is Draft 10.
Use the Authenticator Configuration page to select the draft of the 802.1x protocol the access point should use. Follow these steps to set the draft for your access point:
Step 1 Browse to the Authenticator Configuration page in the access point management system:
a. On the Summary Status page, click Setup.
b. On the Setup page, click Security.
c. On the Security Setup page, click Authentication Server.
Step 2 Use the 802.1x Protocol Version (for EAP authentication) pull-down menu to select the draft of the 802.1x protocol the access point radio should use. Menu options include:
•Draft 7—No radio firmware versions compliant with Draft 7 have LEAP capability, so you should not need to select this setting.
•Draft 8—Select this option if LEAP-enabled client devices that associate with this access point use radio firmware versions 4.13, 4.16, or 4.23.
•Draft 10—This is the default setting. Select this option if client devices that associate with this access point use Microsoft Windows XP EAP authentication or if LEAP-enabled client devices that associate with this access point use radio firmware version 4.25 or later. The functionality in Draft 10 is equivalent to the functionality in Draft 11, the ratified draft of the 802.1x standard.
Step 3 Click Apply or OK to apply the setting. The access point reboots.
Select WEP Key 1 as Transmit Key for EAP Authentication
If you use Network-EAP as the authentication type on your wireless network, you must select key 1 as the transmit key on the access point AP Radio Data Encryption page. The access point uses the WEP key you enter in key slot 1 to encrypt multicast and broadcast data signals that it sends to EAP-enabled client devices. Because the access point transmits the WEP key used for multicast messages to the EAP-enabled client device during the EAP authentication process, that key does not have to appear in the EAP-enabled device's WEP key list. The access point uses a dynamic WEP key to encrypt unicast messages to EAP-enabled clients. When you set up a repeater access point to authenticate as a LEAP client, the repeater derives a dynamic WEP key and uses it to communicate with the root access point. Repeaters not set up for LEAP authentication use static WEP keys when communicating with other access points.
Note If you do not use EAP authentication on your wireless network, you can select any WEP key as the transmit key. If you use EAP authentication and you enable broadcast key rotation, you can enable WEP without entering WEP keys.
MIB File Compatible with Firmware Version 11.00 and Later
The access point MIB file (AWCVX-MIB) is supported only by access point firmware version 11.00 and later. Earlier versions of firmware do not support this MIB. You can download the access point MIB at http://www.cisco.com/public/sw-center/sw-wireless.shtml.
Hot Standby Mode and Radio Diagnostics Available for 2.4-GHz Radio Only
Hot Standby mode is available only for the 2.4-GHz radio in access points that contain two radios. Hot Standby mode is not available for 5-GHz radios. Also, the Carrier Test and Antenna Alignment radio diagnostics tool are available only for the access point's 2.4-GHz radio.
This section lists important information about access points running firmware version 12.00T.
Error Message Appears for Access Points with One Radio
When you install firmware version 12.00T in an access point with one radio, an error message appears. If your access point contains only the internal 2.4-GHz radio, this error message appears:** Failed to Load Driver for device entry #3.
If your access point contains only the external 5-GHz radio, this error message appears:** Failed to Load Driver for device entry #2.
You can ignore these messages. The errors do not appear if your access point contains two radios.
Enabling Broadcast Key Rotation on One Radio Enables It on Both Radios
If you enable Broadcast Key Rotation on one of the radios in a dual-radio access point, Broadcast Key Rotation is automatically enabled on the other radio.
Set Flow Control to None or Xon/Xoff When Using Terminal Emulator
The terminal emulator flow control setting for 1200 series access points (none or Xon/Xoff) differs from the flow control setting for 340 and 350 series access points (none, Xon/Xoff, or Hardware).
To use a terminal emulator to open the 1200 series access point's command-line interface (CLI), use these settings for the terminal emulator connection:
•8 data bits
•1 stop bit
•No flow control or Xon/Xoff
Reboot of Workgroup Bridges Required When Allowing More Than 20
With firmware version 12.00T, you can select no for the Classify Workgroup Bridges as Network Infrastructure setting on the AP/Root Radio Advanced page to allow up to 50 workgroup bridges to associate to the access point. When you select no for this setting, you must reboot workgroup bridges associated to the access point.
Cisco Discovery Protocol Re-Enabled for Individual Interfaces on Reboot
The Cisco Discovery Protocol (CDP) feature is enabled by default, and CDP is enabled for each of the access point's CDP-relevant interfaces by default. However, if you disable CDP for one of the individual interfaces, the access point re-enables CDP for that interface when it reboots. If you disable CDP completely, the access point does not re-enable CDP on reboot.
This section lists resolved and open software issues in firmware version 12.00T.
Getting Bug Information on Cisco.com
If you are a registered Cisco user, you can use the Cisco TAC Software Bug Toolkit, which consists of three tools (Bug Navigator, Bug Watcher, and Search by Bug ID Number) that help you identify existing bugs (or caveats) in Cisco software products.
The following caveats have not been resolved for firmware version 12.00T:
•CSCdy03381—One access point radio sometimes fails to restart after a warm reset.
Workaround: Perform a cold reboot of the access point if one of the radios does not restart.
•CSCdz05691—Clients are unable to ping on the same VLAN
Clients associated to the same access point that are on the same encrypted VLAN (using LEAP) are unable to ping each other regardless of how the Public Secure Packet Forwarding (PSPF) parameter is set.
Workaround—Browse to the Setup>Security>Radio Data Encryption (WEP) page and set the Use of Data Encryption field to Full Encryption.
•CSCdy10787—The access point aborts any configuration containing an unknown MIB variable. When an access point receives a configuration from another access point that is running a newer firmware version than the receiving access point, the receiving access point aborts the configuration if it encounters a MIB variable that it does not recognize.
Workaround: Upgrade access points to the same firmware version before distributing configurations.
•CSCdy11906—When WEP is enabled and you set all WEP keys to not set, WEP is still enabled but the web-browser page indicates that WEP is disabled.
Workaround: To disable WEP, select no encryption from the Use of Data Encryption by Stations is drop-down menu on the Radio Data Encryption page.
•CSCdz15388—Repeater uses primary SSID to associate to infrastructure VLAN. If the primary infrastructure security settings do not match, infrastructure stations may not be able to associate.
Workaround: Use the primary SSID for infrastructure stations.
•CSCdy20169—When a 1200 series access point boots, it sometimes displays this warning:(Warning) Routine "pktRouterRcvRtn" is unable to Take the forwardTbl Guard semaphore
You can ignore this message.
•CSCdz26717—Setting a VLAN WEP key after already having set up encryption may leave the VLAN in an invalid state.
Workaround: After setting a VLAN WEP key, disable and then enable the VLAN Enable setting.
•CSCdy27831—When you set the default Unicast Address Filter to disallowed, you must reboot the access point before the setting takes effect.
•CSCdy29556—Symbol IP phone continuously associates and authenticates to an access point configured with multiple VLANs
When a Symbol IP phone is associated to a VoiP VLAN (Symbol extensions enabled), the phone associates to the access point and is authenticated approximately every 2 seconds. The Symbol phone shows a "No Network" error every 1 to 2 minutes.
It also appears that Symbol phones do not work well when using a non-primary SSID. It is possible that the phone does not perform an active Probe and therefore does not hear information about the SSID it associated with in the beacon, causing it to reassociate and re authenticate.
There is no workaround for this caveat.
•CSCdy40031—Workgroup bridge does not function correctly when Classify Workgroup Bridge as Network Infrastructure setting is set to No.
Workaround: Always keep this setting set to Yes.
•CSCdy59894—WEP client sometimes does not receive an IP address from DHCP.
Workaround—Browse to the Setup>Security>Radio Data Encryption (WEP) page and set the Use of Data Encryption field to Full Encryption.
•CSCdy70443—A dual-mode access point in hot standby accepts associations from 5-GHz clients. The clients will not receive a DHCP address and are effectively stranded, and will not pass data to the wired backbone.
There is no workaround for this problem.
•CSCdy73695—When a repeater access point receives packets from a root access point while the repeater is attempting to associate, the repeater sometimes displays this error:00:00:10 (Warning): Station <Root MAC address> Associated with Encryption, then attempted to send an Unencrypted packet to <Repeater MAC address> (length 74)
The error occurs when WEP is not enabled on either the root or the repeater. When an association response is received by the repeater, it no longer displays the error message and is able to successfully pass data. However, if a significant amount of traffic, such as multicast traffic, is being transmitted by the root access point while the repeater is attempting to associate, the repeater may miss the association response from the root access point and never fully associates. In this case, the root access point reports that the repeater is associated and the repeater reports that it is only authenticated. The repeater continues to display warning messages about receiving unencrypted packets and does not recover until it is rebooted.
•CSCdx80069—The access point sometimes incorrectly buffers packets for wireless phones in power save mode. This may cause certain wireless phones to lock up for short periods of time.
Workaround: Other than operating the phone in CAM mode, there is no workaround for this problem.
•CSCdx81372—Access point does not accept version 11.56-generated .ini file
If you download the full configuration .ini from an access point running 11.56, upgrade to version 12.00T, and then attempt to download the .ini file from an FTP server, the following error message displays:*** No Such MIB Variable as Specified on Initialization File Line xxx! for the following variables:awcAaaServerAccountingEnabled.x,awcVoIPVlanId, awcVoIPVlanEnabled,awcPublicVlanId.*** Bad Value for MIB Variable awcVlanEncapMode Specified on Initialization File Line xxx (error 13)!
Workaround—When producing .ini files, dump a non-default configuration for version 11.56 instead of a full configuration.
The following caveats are resolved in version 12.00T:
•CSCdy25035—You no longer need to reboot the access point when you enable or change accounting parameters. The access point now uses all the accounting parameters directly from the MIB, making all changes effective immediately.
•CSCdw53237—When you change the access point's role in radio network from repeater to root, the link from the access point to the previous root device no longer remains active.
•CSCdy72082—The MIB variable bootconfigBootCount can now be accessed using SNMP.
•CSCdy72838—When you enable WEP, MIC and TKIP on a repeater access point and configure the repeater to LEAP authenticate, the repeater operates normally.
•CSCdw83703—The access point no longer reports a could not allocate error when LEAP-enabled workgroup bridges are associated.
For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at http://www.cisco.com/tac. Select Wireless Technologies under Top Issues.
This section describes errors, changes, and omissions for the access point user documentation.
The screen shot on page 18 in the Quick Start Guide: Cisco Aironet 1200 Series Access Points mistakenly shows that the Ensure Compatibility With 2Mb/sec Clients or non-Aironet 802.11 setting is available for the 5-GHz radio module on the Express Setup page. However, this setting is available only for the 2.4-GHz internal radio and is not available for the 5-GHz radio module. Figure 3 shows a corrected screen shot of the Express Setup page.
Figure 3 Corrected Screen Shot of the Express Setup Page
Use the following documents with this document:
•Quick Start Guide: Cisco Aironet 1200 Series Access Points
•Quick Start Guide: Cisco Aironet 1200 Series Access Point Radio Upgrade Instructions
•Cisco Aironet 1200 Series Access Point Hardware Installation Guide
•Cisco Aironet 1200 Series Access Point Software Configuration Guide
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To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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