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Problem reports include logs from the Cisco Virtualization Experience Client, hosted virtual desktop, and any detailed information that you enter. Your system administrator can use this information to help troubleshoot the issue.
If you encounter a problem with Cisco Jabber, you can create a problem report. If Cisco Jabber encounters a problem and needs to close, the Jabber Client Error dialog starts automatically, so that you can create a problem report. You can also generate a problem report from the Windows Start menu, if Cisco Jabber is not running.
Note | Include a memory dump if Cisco Jabber crashes, or if your system administrator asks you to do so. |
If Cisco Jabber encounters a problem and needs to close, the problem-reporting tool starts automatically.
If you experience an issue with Cisco Jabber you can manually create a problem report from the Help menu.
Step 1 | Click . | ||
Step 2 | Choose a problem area, and then click Next. | ||
Step 3 | Enter a short description of the problem, and then click Next. | ||
Step 4 | (Optional) To include a memory dump file, check Include memory dump, and then click Attach File.
Include a memory dump if Cisco Jabber or Device Selector crashes. | ||
Step 5 | In the Open dialog box, select the memory dump file, and then click Open. | ||
Step 6 | Click Save Report.
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Step 7 | In the Save As dialog box, choose the location to which you want to save the problem report. | ||
Step 8 | Send the file to your system administrator. |
If you are not signed in to Cisco Jabber, you can create a problem report from the Microsoft Windows Start menu on the hosted virtual desktop.
Step 1 | Click . | ||
Step 2 | Choose a problem area, and then click Next. | ||
Step 3 | Enter a short description of the problem, and then click Next. | ||
Step 4 | (Optional) To include a memory dump file, check Include memory dump, and then click Attach File.
Include a memory dump if Cisco Jabber or Device Selector crashes. | ||
Step 5 | In the Open dialog box, select the memory dump file, and then click Open. | ||
Step 6 | Click Save Report.
| ||
Step 7 | In the Save As dialog box, choose the location to which you want to save the problem report. | ||
Step 8 | Send the file to your system administrator. |