Cisco Voice Provisioning Tool Release Notes, Release 1.0(2)
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Table Of Contents
Cisco Voice Provisioning Tool Release Notes, Release 1.0(2)
Cisco Unified CallManager Interoperability Requirements
Cisco Unity Interoperability Requirements
Cisco Unity Connection Interoperability Requirements
Determining the Software Version
Supported Software for Use with Cisco Voice Provisioning Tool 1.0(2)
Support Policy for Backup Software
Support Policy for Monitoring Software
Supported Virus-Scanning Software
Support Policy for Virus-Scanning Software
Support Policy for Optional Software
Open Caveats for Cisco Voice Provisioning Tool, Release 1.0(2)
Resolved Caveats for Cisco Voice Provisioning Tool, Release 1.0(2)
Bulk Provisioning Privileges (Cisco Voice Provisioning Tool User and Phone Management Guide)
Third-Party Software License Notices
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Voice Provisioning Tool Release Notes, Release 1.0(2)
Published August 11, 2006
These release notes describe system requirements, installation notes, caveats, documentation notes, and technical assistance information for Cisco Voice Provisioning Tool Release 1.0(2).
Contents
These release notes discuss the following topics:
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Supported Software for Use with Cisco Voice Provisioning Tool 1.0(2)
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Introduction
The Cisco Voice Provisioning Tool, a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. The Cisco Voice Provisioning Tool framework utilizes product plug-ins that you install to provision systems running specific releases of Cisco Unified CallManager, Cisco Unity, and Cisco Unity Connection.
System Requirements
The following subsections describe the hardware and software requirements for the Cisco Voice Provisioning Tool.
Hardware Supported
The Cisco Voice Provisioning Tool can be installed either on a Cisco Media Convergence Server (MCS) or on a customer-provided server that meets a set of minimum requirements. In either case, the server platform should be dedicated for use as a VPT system.
Cisco Media Convergence Servers
Cisco Media Convergence Servers are the recommended hardware platforms for the Cisco Voice Provisioning Tool. For a list of servers that have been qualified for use with VPT, see the Cisco Voice Provisioning Tool Data Sheet at http://www.cisco.com/en/US/products/ps6524/products_data_sheets_list.html.
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Customer-Provided Servers
You can also install VPT on a customer-provided server that meets the following requirements:
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Disk Space Needed for Installation
Before you install the Cisco Voice Provisioning Tool, ensure that your Cisco Voice Provisioning Tool system has at least 1.1 GB free disk space for the application and associated components.
Operating Systems Supported
The following operating systems are supported on the Cisco Voice Provisioning Tool server, depending on the type of server hardware chosen for the system:
Ships with server
Standard edition, Service Pack 4
Standard edition, Service Pack 1
Browsers Supported
You can use the Cisco Voice Provisioning Tool from any host that has network access to the VPT server, by using one of the following web browsers:
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Cisco Unified CallManager Interoperability Requirements
The Cisco Voice Provisioning Tool version 1.0(2) can be used to provision users and phones on various versions of Cisco Unified CallManager. The Cisco Voice Provisioning Tool release 1.0(2) installation process offers you the option to install plug-ins for the following Cisco Unified CallManager versions:
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You can also download and install plug-ins after the VPT installation is complete, or after upgrading from VPT 1.0(1) to 1.0(2). For the latest plug-ins, see the Cisco Voice Provisioning Tool Software Download page, http://www.cisco.com/cgi-bin/tablebuild.pl/VPT. For more information on individual plug-ins, see the applicable release notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
The following requirements must be met on the Cisco Unified CallManager server that will be used as a product system to interoperate with VPT:
Cisco Unified CallManager 5.0(2) Requirements
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Cisco Unified CallManager 4.1(3) Requirements
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Cisco Unity Interoperability Requirements
The Cisco Voice Provisioning Tool version 1.0(2) can be used to provision users and mailboxes on various versions of Cisco Unity. The Cisco Voice Provisioning Tool release 1.0(2) installation process offers you the option to install plug-ins for the following Cisco Unity versions:
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In addition, a plug-in for Cisco Unity 4.2(1) is available on the Cisco Voice Provisioning Tool Software Download page, http://www.cisco.com/cgi-bin/tablebuild.pl/VPT.
You can download and install plug-ins after the VPT installation is complete. For the latest plug-ins, see the Cisco Voice Provisioning Tool Software Download page, http://www.cisco.com/cgi-bin/tablebuild.pl/VPT. For more information on individual plug-ins, see the applicable release notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Cisco Unity 4.2(1) and 4.1(1) Requirements
For requirements for using VPT with Cisco Unity 4.2(1) and 4.1(1), see the applicable release notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Cisco Unity 4.0(5) Requirements
The following requirements must be met in order for a Cisco Unity 4.0(5) server to interoperate with VPT:
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Cisco Unity Connection Interoperability Requirements
The Cisco Voice Provisioning Tool version 1.0(2) can be used to provision users and mailboxes on Cisco Unity Connection. The Cisco Voice Provisioning Tool release 1.0(2) installation process offers you the option to install the Cisco Unity Connection 1.2(1) plug-in.
You can also download and install plug-ins after the VPT installation is complete. For the latest plug-ins, see the Cisco Voice Provisioning Tool Software Download page, http://www.cisco.com/cgi-bin/tablebuild.pl/VPT. For more information on individual plug-ins, see the applicable release notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
Determining the Software Version
To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.
Supported Software for Use with Cisco Voice Provisioning Tool 1.0(2)
See the following sections:
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Supported Backup Software
The following backup software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(2):
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Support Policy for Backup Software
The Cisco support policy is that customers can deploy third-party software for backup on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.
Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.
Supported Monitoring Software
The following monitoring software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(2):
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Support Policy for Monitoring Software
The Cisco support policy is that customers can deploy third-party software for monitoring on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.
Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.
Supported Virus-Scanning Software
The following virus-scanning software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(2):
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Support Policy for Virus-Scanning Software
The Cisco support policy is that customers can deploy third-party virus-scanning software on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.
Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.
Additional Supported Software
The following optional software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(2):
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Support Policy for Optional Software
The Cisco support policy is that customers can deploy third-party software for backup, monitoring, and security on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.
Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.
Installation Notes
The Cisco Voice Provisioning Tool 1.0(2) installation disk contains the VPT software and the plug-ins that can be installed with VPT 1.0(2).
If you will be using VPT 1.0(2) to provision a Cisco Unified CallManager 4.1(3) server, you must use version 3.0 of the Cisco Unified CallManager 4.1(3) plug-in for VPT. Note the following:
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If you need to install only the plug-ins after the initial VPT installation—for example, you deleted the plug-ins and want to reinstall them—do the "To Install or Upgrade Plug-ins" procedure.
To find a plug-in that is installed on the VPT server, do the "To Find a Plug-In" procedure.
To remove a plug-in, do the "To Remove a Plug-in" procedure.
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To Install or Upgrade Plug-ins
To install or upgrade a plug-in, your administrator account must belong to a role that has Plug-in Management Install permissions for the VPT application.
Step 1
The Cisco Voice Provisioning Tool software page displays.
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Step 2
For example, click unity_4_2_1_v1_0.zip.
Step 3
For example, click cuc_1_2_1_v1_0.zip.
Step 4
For example, click ccm_4_1_3_v3_0.zip.
Step 5
Step 6
Step 7
Step 8
To Find a Plug-In
To find plug-ins, your administrator account must belong to a role that has Plug-in Management View permissions for the VPT application.
Step 1
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All plug-ins that exist on the server display.
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To Remove a Plug-in
To remove plug-ins, your administrator account must belong to a role that has Plug-in Management Uninstall and View permissions for the VPT application.
Step 1
Step 2
The Manage Plug-Ins page displays.
Step 3
To choose all plug-ins for removal, check the check box in the upper left corner of the table.
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Step 4
Step 5
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Limitations and Restrictions
AXL Connection May Become Unusable During Extended Phone Provisioning Activity (Cisco Unified CallManager 4.1(3) Only)
If you are using the plug-in for Cisco Unified CallManager 5.0(2), skip this section.
If you are using the plug-in for Cisco Unified CallManager 4.1(3), when multiple VPT administrators perform phone provisioning tasks simultaneously over several hours, data corruption may occur between VPT and Cisco Unified CallManager. If this event occurs, the data in the Cisco Unified CallManager database is not affected; however, the AXL connection becomes unusable. When the problem occurs, you may notice that no options display in the drop-down menus in VPT. If the condition persists, you receive an error message, "Bad response from CCMx," because VPT cannot get data from Cisco Unified CallManager.
To correct the problem, restart the IIS web server on the affected Cisco Unified CallManager server. (If you have a cluster of Cisco Unified CallManager servers, restart the IIS web server on the Cisco Unified CallManager that is configured as a product system in VPT.) If you cannot restart the IIS web server immediately, access Cisco Unified CallManager Administration to make updates.
For updated status on this defect, see caveat CSCsb40475. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. For more information, see the "Using Bug Toolkit" section.)
Caveats
This section contains information on the following topics:
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Using Bug Toolkit
To access Bug Toolkit, you need the following items:
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To Use Bug Toolkit
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A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
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A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
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Step 8
The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
To Save Bug Toolkit Queries
Step 1
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This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.
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A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Open Caveats for Cisco Voice Provisioning Tool, Release 1.0(2)
Table 1 describes possible unexpected behaviors in Cisco Voice Provisioning Tool release 1.0(2), sorted by component, then by caveat number.
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Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
Resolved Caveats for Cisco Voice Provisioning Tool, Release 1.0(2)
Table 2 describes defects that have been resolved in Cisco Voice Provisioning Tool release 1.0(2), sorted by component, then by caveat number.
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Troubleshooting
The Cisco Voice Provisioning Tool System Management and Security Guide and the Cisco Voice Provisioning Tool User and Phone Management Guide provide information on diagnosing and correcting some problems. For additional troubleshooting information, see the "Documentation Updates" section.
Documentation Updates
This section provides documentation changes that were unavailable when the Cisco Voice Provisioning Tool release 1.0 documentation suite was released.
This section contains documentation updates for the following items:
Errors
The Cisco Voice Provisioning Tool User and Phone Management Guide provides incorrect header information for the Automated Alternate Routing Calling Search Space setting that you use for bulk provisioning of phones. When you configure this setting for bulk provisioning, enter ccm_phone_aarCallingSearchSpace for the column header.
Changes
The following information is an update for the ccm_phone_daysDisplayNotActive setting that is described in the Cisco Voice Provisioning Tool User and Phone Management Guide. The document states that you can enter the days—for example, Sunday, Monday, Tuesday, and so on—on which you want the backlight to remain off. In addition to entering the days, you can enter a number from 1 through 7 to represent the day. For example, you can enter 1 to represent Sunday, 2 to represent Monday, and so on, through 7 to represent Saturday.
If you enter multiple values, separate values with a semicolon.
Omissions
This section lists new and additional information that is not included in the current Cisco Voice Provisioning Tool documentation. The new and additional information will be incorporated in a future documentation release.
This section covers the following document omissions:
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Bulk Provisioning Privileges (Cisco Voice Provisioning Tool User and Phone Management Guide)
The Cisco Voice Provisioning Tool User and Phone Management Guide does not include information on the bulk provisioning privileges that are required to perform bulk provisioning tasks. To perform bulk provisioning tasks in the Cisco Voice Provisioning Tool, you must have the appropriate provisioning privileges for the product system.
If you have the Manage Own Bulk privilege, you can do anything with the task if you own it; for example, if you own the task, you can add or modify import and export operations, delete operations, and so on.
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If you do not have the appropriate privileges, the bulk operation fails. If you have the Manage Own Bulk privilege or if you are a super administrator, you can perform the following tasks:
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If you have the Manage Own Bulk privilege, you can go to the Manage Bulk Tasks page and get a list of all bulk tasks, even tasks that you do not own; however, you cannot access the specific bulk configuration page for the task if you do not own it.
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Changing the Product System Connection Timeout Setting (Cisco Voice Provisioning Tool System Management and Security Guide)
The Cisco Voice Provisioning Tool System Management and Security Guide does not contain information about how to change the amount of time in seconds that the VPT server will wait for a response after issuing a request to any product system. Use the following procedure to change this setting.
To Change the Product System Connection Timeout
Step 1
The Configuration window displays.
Step 2
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Troubleshooting Cisco Unity Product System Test Failures (Cisco Voice Provisioning Tool System Management and Security Guide)
Follow these troubleshooting tips if you receive a FAILED response in the Test Connection window after attempting to add or modify a Cisco Unity product system.
If you receive the response "Trying to connect to primary product system... FAILED":
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If you receive the response "Testing primary provided credentials... FAILED":
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance\
Disable Performance CountersSee the "To Check for the Disable Performance Counters Registry Key" procedure for instructions.
To Check the CiscoUnityTdsProxy Service Configuration
Step 1
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osql -E -d master -Q "select name from sysxlogins"
and press Enter.Step 8
To Check for the Disable Performance Counters Registry Key
Step 1
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Regedit
and press Enter.Step 2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance\
Disable Performance Counters.If the key is present, set the value to 0.
Step 3
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Using Tab-Delimited Files for Bulk Provisioning (Cisco Voice Provisioning Tool User and Phone Management Guide)
The Cisco Voice Provisioning Tool User and Phone Management Guide does not provide information on tab-delimited files, which are supported by the bulk administration functionality in the Cisco Voice Provisioning Tool. Tab-delimited files can be used instead of comma-separated value (CSV) files.
During bulk import operations for tab-delimited files, VPT automatically detects the file format based on the contents of the file, and not the file name. During bulk export operations, you must choose the format to use. When you export a comma-delimited file, a *.csv file name is used; when you export a tab-delimited file, a *.txt file name is used.
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CSV files treat commas differently than tab-delimited files do. For information on how the comma is used with CSV files, refer to the Cisco Voice Provisioning Tool User and Phone Management Guide. If you use a comma with tab-delimited files, the file treats the character as a comma.
For tab-delimited files, do not press the tab key in column cells. Instead of pressing the tab key, enter the tilde (~). The tool converts the tilde to a tab when you import or export the data. If you want the tool to use the tilde character instead of converting it to a tab, enter a forward slash (/) before the tilde; for example, /~. The tool recognizes that you want to use the tilde character and not the tab, and the tool removes the forward slash during the operation.
When using Microsoft Excel, you can save the tab-delimited file in the following formats:
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Note that CSV format does not work for all locales (for example, French and Chinese). Before you choose this option, ensure that your locale supports saving the file in a CSV file format. For more information, refer to the Microsoft Excel documentation.
To ensure that Microsoft Excel interprets the file correctly, save the file to disk and then open the file in Microsoft Excel. The wizard will not run if Microsoft Excel cannot detect the file correctly. When Microsoft Excel attempts to read a *.txt file, it automatically opens a wizard in which you can specify details about the format that you are using. We strongly recommend that you accept the defaults that display in the wizard; that is, click Next until the wizard finishes. Using the default settings in the wizard ensures that the file opens correctly.
Viewing the CSV File After a Bulk Export Operation (Cisco Voice Provisioning Tool User and Phone Management Guide)
The Cisco Voice Provisioning Tool User and Phone Management Guide does not provide the following information on bulk provisioning. When you view a comma-separated value (CSV) file after a bulk export operation, the settings in the CSV file may appear in a different case than is presented in the Cisco Voice Provisioning Tool User and Phone Management Guide. The information in the exported CSV file is correct.
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Related Documentation
See the following documents for more information on the Cisco Voice Provisioning Tool, Cisco Unified CallManager, Cisco Unity Connection, and Cisco Unity:
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This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmaps_list.html.
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This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guides_list.html.
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This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
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This guide provides information on provisioning users, phones, and device profiles for Cisco Unified CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
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Provides a list of Cisco Unified CallManager documents that are available with the release (for example, the 4.1(3) release). The document also provides a URL for each document so that you can locate the document on the web. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html.
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Provides a list of Cisco Unity documents that are available with the release (for example, the 4.0(5) release). The document also provides a URL for each document so that you can locate the document on the web. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
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Provides a list of Cisco Unity Connection documents that are available with the release (for example, the 1.0(2) release). The document also provides a URL for each document so that you can locate the document on the web. The guide is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
Third-Party Software License Notices
Third-party software used under license is included with the Cisco Voice Provisioning Tool software. For the full text of the licenses, see the files in the directory C:\Program Files\Cisco Systems\Voice Provisioning Tool\3rdPartyLicense or the drive and directory where VPT was installed, if different.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
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Ordering Documentation
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Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
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You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
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Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
© 2006 Cisco Systems, Inc. All rights reserved.
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