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Cisco Voice Provisioning Tool Release Notes, Release 1.0(1)

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Cisco Voice Provisioning Tool Release Notes, Release 1.0(1)

Table Of Contents

Cisco Voice Provisioning Tool Release Notes, Release 1.0(1)

Contents

Introduction

System Requirements

Hardware Supported

Operating Systems Supported

Browsers Supported

Cisco CallManager Compatibility

Cisco Unity Compatibility

Determining the Software Version

Supported Software for Use with Cisco Voice Provisioning Tool 1.0(1)

Supported Backup Software

Support Policy for Backup Software

Supported Monitoring Software

Support Policy for Monitoring Software

Supported Virus-Scanning Software

Support Policy for Virus-Scanning Software

Additional Supported Software

Support Policy for Optional Software

Installation Notes

Limitations and Restrictions

AXL Connection May Become Unusable During Extended Phone Provisioning Activity

Caveats

Using Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats for Cisco Voice Provisioning Tool, Release 1.0(1)

Troubleshooting

Documentation Updates

Errors

Changes

Omissions

Bulk Provisioning Privileges (Cisco Voice Provisioning Tool User and Phone Management Guide)

Changing the Product System Connection Timeout Setting (Cisco Voice Provisioning Tool System Management and Security Guide)

Troubleshooting a Failed Plug-in Installation (Cisco Voice Provisioning Tool System Management and Security Guide)

Troubleshooting Cisco Unity Product System Test Failures (Cisco Voice Provisioning Tool System Management and Security Guide)

Using Tab-Delimited Files for Bulk Provisioning (Cisco Voice Provisioning Tool User and Phone Management Guide)

Viewing the CSV File After a Bulk Export Operation (Cisco Voice Provisioning Tool User and Phone Management Guide)

Related Documentation

Third-Party Software License Notices

Apache Software License

GNU Lesser General Public License

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco Voice Provisioning Tool Release Notes, Release 1.0(1)


Revised January 19, 2006

These release notes describe system requirements, installation notes, caveats, documentation notes, and technical assistance information for Cisco Voice Provisioning Tool Release 1.0(1).

Contents

These release notes discuss the following topics:

Introduction

System Requirements

Supported Software for Use with Cisco Voice Provisioning Tool 1.0(1)

Installation Notes

Limitations and Restrictions

Caveats

Troubleshooting

Documentation Updates

Third-Party Software License Notices

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

The Cisco Voice Provisioning Tool, a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. Version 1.0(1) includes plug-ins to perform user and phone provisioning operations on Cisco CallManager 4.1(3) and Cisco Unity 4.0(5) systems.

System Requirements

The following subsections describe the hardware and software requirements for the Cisco Voice Provisioning Tool.

Hardware Supported

The Cisco Voice Provisioning Tool can be installed either on a Cisco Media Convergence Server (MCS) or on a customer-provided server that meets a set of minimum requirements. In either case, the server platform should be dedicated for use as a VPT system.

Cisco Media Convergence Servers

Cisco Media Convergence Servers are the recommended hardware platforms for the Cisco Voice Provisioning Tool.

The Cisco Voice Provisioning Tool has been qualified on the following server platforms:

MCS-7815-I1-ECS1

MCS-7825-I1-ECS1

MCS-7825-H1-ECS1


Note Installing the Cisco Voice Provisioning Tool on an MCS server running other Cisco voice applications, such as Cisco CallManager or Cisco Unity, is not supported.


Customer-Provided Servers

You can also install VPT on a customer-provided server that meets the following requirements:

Intel Pentium 4, 3.2 GHz or faster CPU

1 GB RAM or greater

CDROM drive

Single or dual network interface card (NIC)

Disk Space Needed for Installation

Before you install the Cisco Voice Provisioning Tool, ensure that your Cisco Voice Provisioning Tool system has at least 1.1 GB free disk space for the application and associated components.

Operating Systems Supported

The following operating systems are supported on the Cisco Voice Provisioning Tool server, depending on the type of server hardware chosen for the system:

Cisco MCS Server

Ships with server

Windows 2000 Server

Standard edition, Service Pack 4

Windows 2003 Server

Standard edition, Service Pack 1


Browsers Supported

You can use the Cisco Voice Provisioning Tool from any host that has network access to the VPT server, by using one of the following web browsers:

Microsoft Internet Explorer 6.0 (or later)

Mozilla 1.7.10+ (or later)

Cisco CallManager Compatibility

The Cisco Voice Provisioning Tool version 1.0(1) can be used to provision users and phones on Cisco CallManager servers running version 4.1(3). When you install the Cisco Voice Provisioning Tool, a plug-in is automatically installed to support Cisco CallManager 4.1(3). For each Cisco CallManager cluster, you configure a product system in VPT to represent the publisher server; if only one Cisco CallManager server acts as publisher and subscriber, you configure that server as the product system.

The following requirements must be met on the Cisco CallManager server that will be used as a product system to interoperate with VPT:

The Cisco CallManager server must use Data Connection Directory (DC-Directory), which installs automatically with Cisco CallManager. Active Directory and Netscape Directory integrations are not supported.

The Cisco AVVID XML (AXL) web service must be available on the Cisco CallManager server, and reachable from the VPT server. The AXL web service is enabled by default on Cisco CallManager servers and does not have to be installed or configured.

Cisco Unity Compatibility

The Cisco Voice Provisioning Tool version 1.0(1) can be used to provision users and mailboxes on Cisco Unity servers running version 4.0(5) or 4.1(1). When you install the Cisco Voice Provisioning Tool, a plug-in is automatically installed to support Cisco Unity 4.0(5).

Cisco Unity 4.0(5) Requirements

The following requirements must be met in order for a Cisco Unity 4.0(5) server to interoperate with VPT:

The Cisco Unity server must use Microsoft Exchange as the message store. Cisco Unity with IBM Lotus Domino is not supported.

You must install Engineering Special (ES) 22 on the Cisco Unity server. You can find the release notes and download information for ES 22 on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_note09186a00804e157c.html. After you download the executable, double-click the file to install it.

Cisco Unity 4.1(1) Requirements

The following requirements must be met in order for a Cisco Unity 4.1(1) server to interoperate with VPT:

The Cisco Unity server must use Microsoft Exchange as the message store. Cisco Unity with IBM Lotus Domino is not supported.

Due to a limitation in VPT release 1.0(1), the Cisco Unity 4.1(1) plug-in cannot be installed concurrently with the Cisco Unity 4.0(5) plug-in, which is installed by default when you install VPT release 1.0(1). You must uninstall the Cisco Unity 4.0(5) plug-in before installing the Cisco Unity 4.1(1) plug-in. See the Release Notes for Cisco Unity 4.1(1) Plug-in for Cisco Voice Provisioning Tool, Release 1.0 for instructions on how to upgrade one or more Cisco Unity servers that are configured as VPT product systems from Cisco Unity version 4.0(5) to version 4.1(1), or to install the Cisco Unity 4.1(1) plug-in. The Release Notes for Cisco Unity 4.1(1) Plug-in for Cisco Voice Provisioning Tool, Release 1.0 are available at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.

Determining the Software Version

To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.

Supported Software for Use with Cisco Voice Provisioning Tool 1.0(1)

See the following sections:

Supported Backup Software

Supported Monitoring Software

Supported Virus-Scanning Software

Additional Supported Software

Supported Backup Software

The following backup software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(1):

Symantec Norton Ghost 2003

Support Policy for Backup Software

The Cisco support policy is that customers can deploy third-party software for backup on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.

Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.

Supported Monitoring Software

The following monitoring software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(1):

Microsoft Windows Task Manager

Support Policy for Monitoring Software

The Cisco support policy is that customers can deploy third-party software for monitoring on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.

Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.

Supported Virus-Scanning Software

The following virus-scanning software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(1):

McAfee VirusScan Enterprise 8.0.0

Support Policy for Virus-Scanning Software

The Cisco support policy is that customers can deploy third-party virus-scanning software on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.

Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.

Additional Supported Software

The following optional software has been qualified by Cisco for use with Cisco Voice Provisioning Tool 1.0(1):

WinZip, version 8.1

Support Policy for Optional Software

The Cisco support policy is that customers can deploy third-party software for backup, monitoring, and security on the Cisco Voice Provisioning Tool server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with VPT before the products are deployed, to mitigate the risk of problems being discovered within the production environment between VPT and the third-party products loaded on the VPT server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the VPT server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and VPT was the root cause of the problem, the third-party software will be required to be disabled or removed from the VPT server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional VPT system.

Before installing any qualified Microsoft service pack on the VPT server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the VPT server—or that is already installed—also supports the service pack for use with its product.

Installation Notes

The Cisco Voice Provisioning Tool 1.0(1) installation disk contains the VPT software, a Cisco Unity 4.0(5) plug-in, and a Cisco CallManager 4.1(3) plug-in. When you install by disk, as described in the Cisco Voice Provisioning Tool Installation and Upgrade Guide, all three components install automatically.

If you need to install only the plug-ins after the initial VPT installation—for example, you deleted the plug-ins and want to reinstall them—do the "To Install or Upgrade the Cisco CallManager or Cisco Unity Plug-ins" procedure.

To find a Cisco CallManager or Cisco Unity plug-in that is installed on the VPT server, do the "To Find a Plug-In" procedure.

To remove a plug-in, do the "To Remove a Plug-in" procedure.


Note If the plug-in you are removing is the only plug-in of a particular product type, all permissions related to that product type will be removed from any roles to which they were assigned. For example, if you are removing the Cisco CallManager 4.1(3) plug-in and there are no other Cisco CallManager plug-ins installed, the All CCM product system name and any associated privileges will be removed from all roles in the system. If the plug-in is later reinstalled, you will need to manually restore the permissions to any customer-defined roles. However, the pre-defined SuperAdmin, Full Provisioning, and View-Only roles will be automatically updated with the default set of permissions for the product type.


To Install or Upgrade the Cisco CallManager or Cisco Unity Plug-ins


Caution Due to a limitation in VPT release 1.0(1), multiple plug-ins of the same product type cannot be installed concurrently. For example, the Cisco Unity 4.1(1) plug-in cannot be installed with the Cisco Unity 4.0(5) plug-in that was installed by default when you installed VPT release 1.0(1); you must uninstall the Cisco Unity 4.0(5) plug-in before installing the Cisco Unity 4.1(1) plug-in.

To install or upgrade a plug-in, your administrator account must belong to a role that has Plugin Management Install permissions for the VPT application.


Step 1 Open a browser and go to http://www.cisco.com/cgi-bin/tablebuild.pl/VPT.

The Cisco Voice Provisioning Tool software page displays.


Tip When you download the plug-in, the browser gives you the option of saving the file to disk or opening the file. Save the file to disk before you install the plug-in.


Step 2 To download the Cisco Unity plug-in, click the Cisco Unity plug-in zip file, which uses the following format: unity_<Cisco Unity supported version>_<plug-in version>.zip.

For example, click unity_4_0_5_v1_0.zip.

Step 3 To download the Cisco CallManager plug-in, click the Cisco CallManager plug-in zip file, which uses the following format: ccm_<Cisco CallManager supported version>_<plug-in version>.zip.

For example, click ccm_4_1_3_v1_0.zip.

Step 4 To install the plug-in after you download it, open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.

Step 5 After you log in to the GUI, choose VPT Administration > Plug-Ins > Install New Plug-In.

Step 6 After the Install New Plugin page displays, enter the name of the download, or browse to the file by clicking Browse.

Step 7 Click Install.


To Find a Plug-In

To find plug-ins, your administrator account must belong to a role that has Plugin Management View permissions for the VPT application.


Step 1 Open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.

Step 2 After you log in to the GUI, choose VPT Administration > Plug-Ins > Manage Plug-Ins.

All plug-ins that exist on the server display.


Tip To sort the information in a column, click the column header displayed at the top of the table.



To Remove a Plug-in

To remove plug-ins, your administrator account must belong to a role that has Plugin Management Uninstall and View permissions for the VPT application.


Step 1 Update the JAVA_HOME and PATH environment variables prior to uninstalling the plug-in.

a. On the VPT server, on the Windows Start menu, choose Settings > Control Panel > System.

b. Click the Advanced tab.

c. Click Environment Variables.

d. In the System Variables list, find and click the JAVA_HOME variable and click Edit.

e. If it is not already present in the variable value, add the full path to directory of the JDK that is installed with VPT. Make sure that a semicolon (;) separates the new entry from any other entries. For example, if the JDK was installed in C:\j2sdk1.4.2_03, add the following to the end of the variable value:

;C:\j2sdk1.4.2_03

f. Click OK.

g. In the System Variables list, find and click the Path variable and click Edit.

h. If it is not already present in the variable value, add the full path to the bin directory of the JDK that is installed with VPT. Make sure that a semicolon (;) separates the new entry from any other entries. For example, if the JDK was installed in C:\j2sdk1.4.2_03, add the following to the end of the variable value:

;C:\j2sdk1.4.2_03\bin

i. Click OK.

j. Close the System Properties and Control Panel windows.

k. Restart the server for the changes to take effect.

Step 2 Open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.

Step 3 After you log in to the GUI, choose VPT Administration > Plug-Ins > Manage Plug-Ins.

The Manage Plug-Ins page displays.

Step 4 Check the check box to the left of the plug-in that you want to uninstall.

To choose all plug-ins for removal, check the check box in the upper left corner of the table.


Note You cannot remove a plug-in if product systems are configured to use that plug-in. You must remove all such product systems from the tool prior to uninstalling the plug-in.


Step 5 Click Uninstall.

Step 6 When you are prompted to remove the plug-ins, click OK to continue.


Note The Voice Provisioning Tool restarts after you confirm that you want to remove a plug-in.



Limitations and Restrictions

AXL Connection May Become Unusable During Extended Phone Provisioning Activity

When multiple VPT administrators perform phone provisioning tasks simultaneously over several hours, data corruption may occur between VPT and Cisco CallManager. If this event occurs, the data in the Cisco CallManager database is not affected; however, the AXL connection becomes unusable. When the problem occurs, you may notice that no options display in the drop-down menus in VPT. If the condition persists, you receive an error message, "Bad response from CCMx," because VPT cannot get data from Cisco CallManager.

To correct the problem, restart the IIS web server on the affected Cisco CallManager server. (If you have a cluster of Cisco CallManager servers, restart the IIS web server on the Cisco CallManager that is configured as a product system in VPT.) If you cannot restart the IIS web server immediately, access Cisco CallManager Administration to make updates.

For updated status on this defect, refer to caveat CSCsb40475. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. For more information, see the "Using Bug Toolkit" section.)

Caveats

This section contains information on the following topics:

Using Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats for Cisco Voice Provisioning Tool, Release 1.0(1)

Using Bug Toolkit

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password


Tip For detailed online Help with Bug Toolkit, click Help on any Bug Toolkit page.


To Use Bug Toolkit


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To find information about a specific caveat, enter the ID number in the Enter Known Bug ID field.

Step 5 To view all caveats for the Cisco Voice Provisioning Tool, go to the Search for Bugs in other Cisco Software and Hardware Products section, and enter Cisco Voice Provisioning Tool in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Voice Provisioning Tool.

Step 6 Click Next. The search window displays.

Step 7 Choose the filters to query for caveats. You can choose any or all of the available options:

Choose the Cisco Voice Provisioning Tool version.

Choose the major version for the major releases (such as 1.0 and so on).

A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.

Choose the revision for more specific information; for example, choosing major version 1.0 and revision version 1 queries for release 1.0(1) caveats.

A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.

Choose the Features or Components to query; choose an option from the Available list and click Add to place your selection in the Limit Search To list.

To query for all Cisco Voice Provisioning Tool caveats for a specified release, choose All Features in the left pane.

To query only for phone provisioning defects, choose Phone-Prov and click Add.

To query only for user provisioning defects, choose User-Prov and click Add.

To query only for installation defects, choose Install and click Add.

To query only for bulk administration defects, choose Bulk and click Add.

To query only for security defects, choose Security and click Add.

Enter keywords to search for a caveat title and description.


Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.


Choose the Set Advanced Options, including the following items:

Bug Severity level—The default specifies 1-3.

Bug Status Group—To view resolved caveats, check the Fixed check box.

Release Note Enclosure—The default specifies Valid Release Note Enclosure.

Step 8 Click Next.

The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.


Saving Bug Toolkit Queries

Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.

To save your Bug Toolkit queries, do the following procedure.

To Save Bug Toolkit Queries


Step 1 Search for caveats, as described in the "To Use Bug Toolkit" procedure.

Step 2 In the search result window, click the This Search Criteria button.

Step 3 After the page displays, enter a name for the saved search in the Name of Saved Search field.

Step 4 Under My Bug Groups, click one of the following radio buttons to save your defects in a bug group:

Click the Existing Group radio button and choose an existing group name from the drop-down list box.

Click the Create New Group Named radio button and enter a group name to create a new group for this saved search.

This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.

Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.

Step 5 Under Email Update Options, you can set e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:

Do Not Send Me Any Email Updates—If you choose this setting, Bug Toolkit does not send e-mail notifications.

Send My Updates To—Click this radio button if you want e-mail notifications to go to the user ID that you enter in this field. You can specify the following notification options:

Updates As They Occur—Bug Toolkit provides updates that are based on status change.

Weekly Summaries—Bug Toolkit provides weekly summary updates.

Apply These Email Update Options to All of My Saved Searches—Check this check box to use these e-mail update options for all of your saved searches.

Step 6 To save your changes, click Save.

A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.


Open Caveats for Cisco Voice Provisioning Tool, Release 1.0(1)

Table 1 describes possible unexpected behaviors in Cisco Voice Provisioning Tool release 1.0(1), sorted by component.


Tip For more information about an individual defect, click the associated Identifier to access the online record for that defect, including workarounds.


Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.

Table 1 Open Caveats for Cisco Voice Provisioning Tool Release 1.0(1) 

Identifier
Headline
Component: CCM Plugin

CSCsb52156

Shared Settings do not seem to save and propagate

Component: Phone Provisioning

CSCsb40475

Missing data in CCM response due to invalid nil

Note For additional information on this defect, see the "AXL Connection May Become Unusable During Extended Phone Provisioning Activity" section.

CSCsa88634

Multimod-phone:Display On/Idle fields permit invalid entry of 0:00

CSCsb28156

Add Phone GUI: accentuated character garbled or ignored

CSCsb46764

VPT shows Audio Sources deleted from CCM Admin

CSCsb49130

MLPP Domain not getting saved for 7910/7920/7935/7936 phones

CSCsb49954

Use Current Device Settings option not shown if no user profiles exist

Component: Security

CSCsa87879

Add|Modify Role: No warning of unsaved priv changes when leaving page

CSCsb65304

Changing role name makes role un-usable

Component: User Provisioning

CSCsb07218

CCM Users with no first name are not returned in search

CSCsb65282

Conflicting User pop-up is incorrect

Component: VPT Application

CSCsb51229

Update User fails due to garbled UTF-8 encoded chars


Troubleshooting

The Cisco Voice Provisioning Tool System Management and Security Guide and the Cisco Voice Provisioning Tool User and Phone Management Guide provide information on diagnosing and correcting some problems. For additional troubleshooting information, see the "Documentation Updates" section.

Documentation Updates

This section provides documentation changes that were unavailable when the Cisco Voice Provisioning Tool release 1.0 documentation suite was released.

This section contains documentation updates for the following items:

Errors

Changes

Omissions

Errors

The Cisco Voice Provisioning Tool User and Phone Management Guide provides incorrect header information for the Automated Alternate Routing Calling Search Space setting that you use for bulk provisioning of phones. When you configure this setting for bulk provisioning, enter ccm_phone_aarCallingSearchSpace for the column header.

Changes

The following information is an update for the ccm_phone_daysDisplayNotActive setting that is described in the Cisco Voice Provisioning Tool User and Phone Management Guide. The document states that you can enter the days—for example, Sunday, Monday, Tuesday, and so on—on which you want the backlight to remain off. In addition to entering the days, you can enter a number from 1 through 7 to represent the day. For example, you can enter 1 to represent Sunday, 2 to represent Monday, and so on, through 7 to represent Saturday.

If you enter multiple values, separate values with a semicolon.

Omissions

This section lists new and additional information that is not included in the current Cisco Voice Provisioning Tool documentation. The new and additional information will be incorporated in a future documentation release.

This section covers the following document omissions:

Bulk Provisioning Privileges (Cisco Voice Provisioning Tool User and Phone Management Guide)

Changing the Product System Connection Timeout Setting (Cisco Voice Provisioning Tool System Management and Security Guide)

Troubleshooting a Failed Plug-in Installation (Cisco Voice Provisioning Tool System Management and Security Guide)

Troubleshooting Cisco Unity Product System Test Failures (Cisco Voice Provisioning Tool System Management and Security Guide)

Using Tab-Delimited Files for Bulk Provisioning (Cisco Voice Provisioning Tool User and Phone Management Guide)

Viewing the CSV File After a Bulk Export Operation (Cisco Voice Provisioning Tool User and Phone Management Guide)

Bulk Provisioning Privileges (Cisco Voice Provisioning Tool User and Phone Management Guide)

The Cisco Voice Provisioning Tool User and Phone Management Guide does not include information on the bulk provisioning privileges that are required to perform bulk provisioning tasks. To perform bulk provisioning tasks in the Cisco Voice Provisioning Tool, you must have the appropriate provisioning privileges for the product system.

If you have the Manage Own Bulk privilege, you can do anything with the task if you own it; for example, if you own the task, you can add or modify import and export operations, delete operations, and so on.


Tip If you are a super administrator, you can perform any bulk provisioning task, even those tasks that you do not own.


If you do not have the appropriate privileges, the bulk operation fails. If you have the Manage Own Bulk privilege or if you are a super administrator, you can perform the following tasks:

List all bulk tasks

If you have the Manage Own Bulk privilege, you can go to the Manage Bulk Tasks page and get a list of all bulk tasks, even tasks that you do not own; however, you cannot access the specific bulk configuration page for the task if you do not own it.

View a bulk operation

Abort a bulk operation

Delete a bulk operation

Download the bulk CSV, tab-delimited, or log file

View the log files

Import in bulk (Adding)

Import in bulk (Modifying Bulk Import Operations)

Export in bulk (Adding)

Export in bulk (Modifying Bulk Export Operation)

Changing the Product System Connection Timeout Setting (Cisco Voice Provisioning Tool System Management and Security Guide)

The Cisco Voice Provisioning Tool System Management and Security Guide does not contain information about how to change the amount of time in seconds that the VPT server will wait for a response after issuing a request to any product system. Use the following procedure to change this setting.

To Change the Product System Connection Timeout


Step 1 In the Cisco Voice Provisioning Tool, choose VPT Administration > Configuration.

The Configuration window displays.

Step 2 In the Product Systems section, enter a new value between 20 and 300 for the Connection Timeout.

Step 3 Click Save.


Troubleshooting a Failed Plug-in Installation (Cisco Voice Provisioning Tool System Management and Security Guide)

If you attempt to install a plug-in on a server running VPT release 1.0(1) without first uninstalling another plug-in of the same product type (for example, you did not uninstall the Cisco Unity 4.0(5) plug-in before installing the Cisco Unity 4.1(1) plug-in), the VPT GUI will indicate that the plug-in installation failed by displaying the plug-in in red on the Manage Plug-ins page. You will need to do the following procedure to remove the failed plug-in installation.

To Remove a Failed Plug-in Installation


Step 1 Stop the VPT Tomcat service.

a. On the VPT server, on the Windows Start menu, choose Programs > Administrative Tools > Services.

b. In the right pane, locate VPT Tomcat, right-click it, and click Stop.

Step 2 Browse to the <VPT installation root>\tomcat\webapps\vpt directory.

Step 3 Delete the directory of the plug-in that failed to install properly. For Cisco Unity plug-ins, the directory uses the format unity_<supported Cisco Unity version>. For Cisco CallManager product systems, the directory uses the format ccm_<supported Cisco CallManager version>.

Step 4 Restart the VPT tomcat service.

a. On the Windows Start menu, choose Programs > Administrative Tools > Services.

b. In the right pane, locate VPT Tomcat, right-click it, and click Start.

VPT should now start up without the plug-in.


Troubleshooting Cisco Unity Product System Test Failures (Cisco Voice Provisioning Tool System Management and Security Guide)

Follow these troubleshooting tips if you receive a FAILED response in the Test Connection window after attempting to add or modify a Cisco Unity product system.

If you receive the response "Trying to connect to primary product system... FAILED":

Double-check the product system configuration.

Verify that the correct host name or IP address is listed.

Verify that the correct port is listed.

If you receive the response "Testing primary provided credentials... FAILED":

Try logging in to the Cisco Unity System Administrator website by using the user name and password that are configured on the product system page. Verify that the administrator can log in and has Class of Service rights to add subscribers.

Verify that the CiscoUnityTdsProxy service is up and running on the Cisco Unity server. The service should be configured to log on as an account with proper permissions to access the SQL database. See the "To Check the CiscoUnityTdsProxy Service Configuration" procedure for instructions.

Make sure that the following registry key is not present on the Cisco Unity server (or, if present, is set to 0):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance\
Disable Performance Counters

See the "To Check for the Disable Performance Counters Registry Key" procedure for instructions.

To Check the CiscoUnityTdsProxy Service Configuration


Step 1 On the Cisco Unity server, on the Windows Start menu, choose Programs > Administrative Tools > Services.

Step 2 In the right pane, locate the CiscoUnityTdsProxy service.

Step 3 Verify that the Status column indicates that the service is started.

Step 4 Note the entry in the Log On As column; this is the account that the service runs as. In most cases, this is the LocalSystem account.

Step 5 Close the Services window.

Step 6 On the Windows Start menu, choose Programs > Accessories > Command Prompt.

Step 7 In the Command Prompt window, enter
osql -E -d master -Q "select name from sysxlogins"
and press Enter.

Step 8 Verify that the result contains the account that you noted in Step 4. For the LocalSystem account, you should see the entry NT AUTHORITY\SYSTEM.


To Check for the Disable Performance Counters Registry Key


Step 1 On the Cisco Unity server, start Regedit. If failover is configured, you can start with either the primary or the secondary server.

a. On the Windows Start menu, choose Programs > Accessories > Command Prompt.

b. In the Command Prompt window, enter
Regedit
and press Enter.

Step 2 Check for the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance\
Disable Performance Counters.

If the key is present, set the value to 0.

Step 3 Close Regedit.

Step 4 If failover is configured, repeat Step 1 through Step 3 on the other server in the failover pair.


Using Tab-Delimited Files for Bulk Provisioning (Cisco Voice Provisioning Tool User and Phone Management Guide)

The Cisco Voice Provisioning Tool User and Phone Management Guide does not provide information on tab-delimited files, which are supported by the bulk administration functionality in the Cisco Voice Provisioning Tool. Tab-delimited files can be used instead of comma-separated value (CSV) files.

During bulk import operations for tab-delimited files, VPT automatically detects the file format based on the contents of the file, and not the file name. During bulk export operations, you must choose the format to use. When you export a comma-delimited file, a *.csv file name is used; when you export a tab-delimited file, a *.txt file name is used.


Tip Tab-delimited and CSV files use the same rules that are described in the Cisco Voice Provisioning Tool User and Phone Management Guide, unless noted in this version of the release notes.


CSV files treat commas differently than tab-delimited files do. For information on how the comma is used with CSV files, refer to the Cisco Voice Provisioning Tool User and Phone Management Guide. If you use a comma with tab-delimited files, the file treats the character as a comma.

For tab-delimited files, do not press the tab key in column cells. Instead of pressing the tab key, enter the tilde (~). The tool converts the tilde to a tab when you import or export the data. If you want the tool to use the tilde character instead of converting it to a tab, enter a forward slash (/) before the tilde; for example, /~. The tool recognizes that you want to use the tilde character and not the tab, and the tool removes the forward slash during the operation.

When using Microsoft Excel, you can save the tab-delimited file in the following formats:

Text—tab-delimited—with a *.txt file name

CSV—comma-separated—with a *.csv file name

Note that CSV format does not work for all locales (for example, French and Chinese). Before you choose this option, ensure that your locale supports saving the file in a CSV file format. For more information, refer to the Microsoft Excel documentation.

To ensure that Microsoft Excel interprets the file correctly, save the file to disk and then open the file in Microsoft Excel. The wizard will not run if Microsoft Excel cannot detect the file correctly. When Microsoft Excel attempts to read a *.txt file, it automatically opens a wizard in which you can specify details about the format that you are using. We strongly recommend that you accept the defaults that display in the wizard; that is, click Next until the wizard finishes. Using the default settings in the wizard ensures that the file opens correctly.

Viewing the CSV File After a Bulk Export Operation (Cisco Voice Provisioning Tool User and Phone Management Guide)

The Cisco Voice Provisioning Tool User and Phone Management Guide does not provide the following information on bulk provisioning. When you view a comma-separated value (CSV) file after a bulk export operation, the settings in the CSV file may appear in a different case than is presented in the Cisco Voice Provisioning Tool User and Phone Management Guide. The information in the exported CSV file is correct.


Tip The Cisco Voice Provisioning Tool ignores the case that is used in the headers.


Related Documentation

See the following documents for more information on the Cisco Voice Provisioning Tool, Cisco CallManager, and Cisco Unity:

Cisco Voice Provisioning Tool Documentation Guide for Release 1.0(1)

This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmap09186a00804e6c7a.html.

Cisco Voice Provisioning Tool Installation and Upgrade Guide

This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guide09186a00804e6cb3.html.

Cisco Voice Provisioning Tool System Management and Security Guide

This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab4.html.

Cisco Voice Provisioning Tool User and Phone Management Guide

This guide provides information on provisioning users, phones, and device profiles for Cisco CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_administration_guide_book09186a00804e6ab1.html.

Cisco CallManager Documentation Guides for Release 4.1(x)

These documents provide lists of Cisco CallManager documents that are available with the 4.1(x) releases. The documents also provide URLs so that you can locate the documents on the web. These guides are available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/doc_gd/index.htm.

Cisco Unity Documentation Guide

This document provides a list of Cisco Unity documents that are available with the 4.0(x) release. The document also provides URLs so that you can locate the documents on the web. This documentation guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.

Third-Party Software License Notices

Third-party software used under license is included with the Cisco Voice Provisioning Tool software. This section includes the following software license information:

Apache Software License

GNU Lesser General Public License

Apache Software License

The Cisco Voice Provisioning Tool includes software developed by the Apache Software Foundation (http://www.apache.org). A copy of this license follows.

Apache Software License

Version 2.0, January 2004

http://www.apache.org/licenses/

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The Cisco Voice Provisioning Tool includes software from http://www.hibernate.org and The jTDS Project (http://jtds.sourceforge.net); customers can get source and/or binary code for the open source software from these web sites. This software is available under the GNU LESSER GENERAL PUBLIC LICENSE. A copy of this license follows.

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6. As an exception to the Sections above, you may also combine or link a "work that uses the Library" with the Library to produce a work containing portions of the Library, and distribute that work under terms of your choice, provided that the terms permit modification of the work for the customer's own use and reverse engineering for debugging such modifications.

You must give prominent notice with each copy of the work that the Library is used in it and that the Library and its use are covered by this License. You must supply a copy of this License. If the work during execution displays copyright notices, you must include the copyright notice for the Library among them, as well as a reference directing the user to the copy of this License. Also, you must do one of these things:

a) Accompany the work with the complete corresponding machine-readable source code for the Library including whatever changes were used in the work (which must be distributed under Sections 1 and 2 above); and, if the work is an executable linked with the Library, with the complete machine-readable "work that uses the Library," as object code and/or source code, so that the user can modify the Library and then relink to produce a modified executable containing the modified Library. (It is understood that the user who changes the contents of definitions files in the Library will not necessarily be able to recompile the application to use the modified definitions.)

b) Use a suitable shared library mechanism for linking with the Library. A suitable mechanism is one that (1) uses at run time a copy of the library already present on the user's computer system, rather than copying library functions into the executable, and (2) will operate properly with a modified version of the library, if the user installs one, as long as the modified version is interface-compatible with the version that the work was made with.

c) Accompany the work with a written offer, valid for at least three years, to give the same user the materials specified in Subsection 6a, above, for a charge no more than the cost of performing this distribution.

d) If distribution of the work is made by offering access to copy from a designated place, offer equivalent access to copy the above specified materials from the same place.

e) Verify that the user has already received a copy of these materials or that you have already sent this user a copy.

For an executable, the required form of the "work that uses the Library" must include any data and utility programs needed for reproducing the executable from it. However, as a special exception, the materials to be distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.

It may happen that this requirement contradicts the license restrictions of other proprietary libraries that do not normally accompany the operating system. Such a contradiction means you cannot use both them and the Library together in an executable that you distribute.

7. You may place library facilities that are a work based on the Library side-by-side in a single library together with other library facilities not covered by this License, and distribute such a combined library, provided that the separate distribution of the work based on the Library and of the other library facilities is otherwise permitted, and provided that you do these two things:

a) Accompany the combined library with a copy of the same work based on the Library, uncombined with any other library facilities. This must be distributed under the terms of the Sections above.

b) Give prominent notice with the combined library of the fact that part of it is a work based on the Library, and explaining where to find the accompanying uncombined form of the same work.

8. You may not copy, modify, sublicense, link with, or distribute the Library except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.

9. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Library or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Library (or any work based on the Library), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Library or works based on it.

10. Each time you redistribute the Library (or any work based on the Library), the recipient automatically receives a license from the original licensor to copy, distribute, link with or modify the Library subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties with this License.

If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Library at all. For example, if a patent license would not permit royalty-free redistribution of the Library by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Library.

If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply, and the section as a whole is intended to apply in other circumstances.

It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.

This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

12. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.

13. The Free Software Foundation may publish revised and/or new versions of the Lesser General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.

Each version is given a distinguishing version number. If the Library specifies a version number of this License which applies to it and "any later version," you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Library does not specify a license version number, you may choose any version ever published by the Free Software Foundation.

14. If you wish to incorporate parts of the Library into other free programs whose distribution conditions are incompatible with these, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

NO WARRANTY

15. BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

16. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE LIBRARY AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE LIBRARY (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

END OF TERMS AND CONDITIONS

How to Apply These Terms to Your New Libraries

If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free software that everyone can redistribute and change. You can do so by permitting redistribution under these terms (or, alternatively, under the terms of the ordinary General Public License).

To apply these terms, attach the following notices to the library. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found.

<one line to give the library's name and a brief idea of what it does.>

Copyright (C) <year> <name of author>

This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.

This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.

You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA

Also add information on how to contact you by electronic and paper mail.

You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the library, if necessary. Here is a sample; alter the names:

Yoyodyne, Inc., hereby disclaims all copyright interest in the library `Frob' (a library for tweaking knobs) written by James Random Hacker.

<signature of Ty Coon>, 1 April 1990

Ty Coon, President of Vice

That's all there is to it!

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html