Table Of Contents
Release Notes for Cisco Unity 4.0(5) Plug-in, Release 2.0 (for Cisco Voice Provisioning Tool)
Published January 8, 2007
These release notes describe system requirements, installation notes, caveats, documentation notes, and technical assistance information for Release 2.0 of the Cisco Unity 4.0(5) Plug-in for the Cisco Voice Provisioning Tool.
These release notes contain the following sections:
The Cisco Voice Provisioning Tool (VPT), a web-based application, provides you a single interface from which to perform frequent move, add, and change operations on multiple servers within a Cisco IP Telephony deployment. The Cisco Unity 4.0(5) plug-in for VPT allows you to use VPT to perform user provisioning tasks on Cisco Unity 4.0(5) systems.
The following subsections describe the hardware and software requirements for the Cisco Unity 4.0(5) plug-in.
The plug-in is installed on the VPT server. For a list of hardware supported on the VPT server, see the Cisco Voice Provisioning Tool Release Notes at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
The 2.0 release of the Cisco Unity 4.0(5) plug-in can be installed on a server running Cisco Voice Provisioning Tool release 1.0(2). It can be installed concurrently with Cisco Unified CallManager plug-ins, the Cisco Unity Connection plug-in, and other Cisco Unity plug-ins.
The following requirements must be met on the Cisco Unity server to interoperate with the Cisco Unity 4.0(5) plug-in:
•Cisco Unity version 4.0(5) must be running on any product systems that will be configured to use the plug-in.
•The Cisco Unity server must use Microsoft Exchange as the message store. Cisco Unity with IBM Lotus Domino is not supported.
Determining the Software Version
To determine the version of Cisco Voice Provisioning Tool software in use, browse to the VPT login window and click About in the upper right corner of the window. You can also access the About link from any window after you have logged in to the tool.
To determine the version of product plug-ins installed on a VPT server, open the VPT graphical user interface (GUI) as described in the Cisco Voice Provisioning Tool System Management and Security Guide, and choose VPT Administration > Plug-Ins > Manage Plug-Ins.
To Install or Upgrade the Cisco Unity 4.0(5) Plug-in
To install or upgrade a plug-in, your administrator account must belong to a role that has Plugin Management Install permissions for the VPT application.
Step 1 Open a browser and go to http://www.cisco.com/cgi-bin/tablebuild.pl/VPT.
The Cisco Voice Provisioning Tool software page displays.
Tip When you download the plug-in, the browser gives you the option of saving the file to disk or opening the file. Save the file to disk before you install the plug-in.
Step 2 To download the Cisco Unity plug-in, click the Cisco Unity plug-in zip file, which uses the following format: unity_<Cisco Unity supported version>_<plug-in version>.zip.
For example, click unity_4_0_5_v2_0.zip.
Step 3 To install the plug-in after you download it, open the VPT graphical user interface (GUI), as described in the Cisco Voice Provisioning Tool System Management and Security Guide.
Step 4 After you log in to the GUI, choose VPT Administration > Plug-Ins > Install New Plug-In.
Step 5 After the Install New Plugin page displays, enter the name of the download, or browse to the file by clicking Browse.
Step 6 Click Install.
This section contains information on the following topics:
This section contains caveat information for the Cisco Unity 4.0(5) plug-in for the Cisco Voice Provisioning Tool only. See the release notes of the applicable version for caveat information for the Cisco Voice Provisioning Tool or Cisco Unity.
•Release notes for the Cisco Voice Provisioning Tool are available at http://www.cisco.com/en/US/products/ps6524/prod_release_notes_list.html.
•Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Using Bug Toolkit
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
Tip For detailed online Help with Bug Toolkit, click Help on any Bug Toolkit page.
To Use Bug Toolkit
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 Click the Launch Bug Toolkit hyperlink.
Step 4 To find information about a specific caveat, enter the ID number in the Enter Known Bug ID field.
Step 5 To view all caveats for the Cisco Voice Provisioning Tool, go to the Search for Bugs in other Cisco Software and Hardware Products section, and enter Cisco Voice Provisioning Tool in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Voice Provisioning Tool.
Step 6 Click Next. The search window displays.
Step 7 Choose the filters to query for caveats. You can choose any or all of the available options:
•Choose the Cisco Voice Provisioning Tool version.
–Choose the major version for the major releases (such as 1.0 and so on).
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
–Choose the revision for more specific information; for example, choosing major version 1.0 and revision version 1 queries for release 1.0(1) caveats.
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
•Choose the Features or Components to query; choose an option from the Available list and click Add to place your selection in the Limit Search To list.
–To query for all Cisco Voice Provisioning Tool caveats for a specified release, choose All Features in the left pane.
–To query only for phone provisioning defects, choose Phone-Prov and click Add.
–To query only for user provisioning defects, choose User-Prov and click Add.
–To query only for installation defects, choose Install and click Add.
–To query only for bulk administration defects, choose Bulk and click Add.
–To query only for security defects, choose Security and click Add.
•Enter keywords to search for a caveat title and description.
Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.
•Choose the Set Advanced Options, including the following items:
–Bug Severity level—The default specifies 1-3.
–Bug Status Group—To view resolved caveats, check the Fixed check box.
–Release Note Enclosure—The default specifies Valid Release Note Enclosure.
Step 8 Click Next.
The Bug Toolkit returns a list of caveats based on your query. You can modify your results by submitting another query and choosing different criteria. You can also save your query for future use, as described in the "Saving Bug Toolkit Queries" section.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
To save your Bug Toolkit queries, do the following procedure.
To Save Bug Toolkit Queries
Step 1 Search for caveats, as described in the "To Use Bug Toolkit" procedure.
Step 2 In the search result window, click the This Search Criteria button.
Step 3 After the page displays, enter a name for the saved search in the Name of Saved Search field.
Step 4 Under My Bug Groups, click one of the following radio buttons to save your defects in a bug group:
•Click the Existing Group radio button and choose an existing group name from the drop-down list box.
•Click the Create New Group Named radio button and enter a group name to create a new group for this saved search.
This bug group contains the bugs that are identified by using the search criteria that you saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit makes your queries available through the My Stuff window, which allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of your bug groups.
Step 5 Under Email Update Options, you can set e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:
•Do Not Send Me Any Email Updates—If you choose this setting, Bug Toolkit does not send e-mail notifications.
•Send My Updates To—Click this radio button if you want e-mail notifications to go to the user ID that you enter in this field. You can specify the following notification options:
–Updates As They Occur—Bug Toolkit provides updates that are based on status change.
–Weekly Summaries—Bug Toolkit provides weekly summary updates.
•Apply These Email Update Options to All of My Saved Searches—Check this check box to use these e-mail update options for all of your saved searches.
Step 6 To save your changes, click Save.
A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Open Caveats—Release 2.0
Table 1 lists severity 1, 2, and 3 caveats in Release 2.0 of the Cisco Unity 4.0(5) plug-in for VPT.
Note For more information about the defect, click the Caveat Number to access the online record for it, including workarounds.
Because defect status continually changes, be aware that the list in Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
Table 1 Open Caveats for Cisco Unity 4.0(5) Plug-in, Release 2.0
Caveat Number Component Severity Description
Cannot delete user if user ID contains special characters
Resolved Caveats—Release 2.0
Table 2 describes defects that were resolved in Release 2.0 of the Cisco Unity 4.0(5) plug-in for VPT. (Caveats are listed in order by component, then by caveat number.)
Note For more information about an individual defect, click the associated Caveat Number to access the online record for that defect, including workarounds.
Because defect status continually changes, be aware that the list in Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit and follow the instructions as described in the "To Use Bug Toolkit" procedure.
See the following documents for more information on the Cisco Voice Provisioning Tool and Cisco Unity:
•Cisco Voice Provisioning Tool Documentation Guide
This guide lists and describes the documents that make up the Cisco Voice Provisioning Tool documentation set. The guide is available at http://www.cisco.com/en/US/products/ps6524/products_documentation_roadmaps_list.html.
•Cisco Voice Provisioning Tool Installation and Upgrade Guide, Release 1.0(2)
This guide describes how to install and upgrade the Cisco Voice Provisioning Tool. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_installation_guides_list.html.
•Cisco Voice Provisioning Tool System Management and Security Guide
This guide provides descriptions of the Cisco Voice Provisioning Tool and its components, as well as step-by-step instructions for configuring and managing the tool itself. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
•Cisco Voice Provisioning Tool User and Phone Management Guide
This guide provides information on provisioning users, phones, and device profiles for Cisco Unified CallManager and Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/ps6524/prod_maintenance_guides_list.html.
•Cisco Unity Documentation Guide
This document provides a list of Cisco Unity documents that are available with the 4.0(5) release. The document also provides URLs so that you can locate the documents on the web. This documentation guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For emergencies only — firstname.lastname@example.org
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
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To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
To register as a Cisco.com user, go to this URL:
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
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Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Tip Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
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•"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:
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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
© 2007 Cisco Systems, Inc. All rights reserved.