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Cisco VG248 Analog Phone Gateway Version 1.3(2) Release Notes

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Cisco VG248 Analog Phone Gateway Version 1.3(2) Release Notes

Table Of Contents

Cisco VG248 Analog Phone Gateway Version 1.3(2) Release Notes

Contents

Related Documentation

New and Changed Information

Upgrading the VG248 Image

Before You Begin Upgrading

VG248 Image Upgrade Procedure

Resolving an Incomplete Upgrade

Load Control

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Getting Started with VG248

Backup and Restore User Configuration

Obtaining Documentation, Obtaining Support, and Security Guidelines


Cisco VG248 Analog Phone Gateway Version 1.3(2) Release Notes


Updated April 12, 2009

Use these release notes with the Cisco VG248 Analog Phone Gateway (VG248) running software version 1.3(2).

Contents

These release notes provide the following information:

Related Documentation

New and Changed Information

Caveats

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Related Documentation

Table 1 provides summaries and locations of available documents for the Cisco VG248 Analog Phone Gateway.

Table 1 Available Documentation for the Cisco VG248 Analog Phone Gateway

Document Title
Description
Where to Find It

Cisco VG248 Analog Phone Gateway Hardware Installation Guide 1.0

Provides the site preparation, safety information, and hardware installation and setup instructions to install the Cisco VG248 Analog Phone Gateway.

In the box—A printed version of this document ships with the product

Online at Cisco.com—HTML and PDF versions of this document are available from Cisco.com:

http://www.cisco.com/en/US/docs/voice_ip_comm/vg248/1_0/english/install/guide/hard_ins.html

By ordering—See Obtaining Documentation for details

Cisco VG248 Analog Phone Gateway Software Configuration Guide 1.3(1)

Provides information about configuring, managing, and troubleshooting the Cisco VG248 Analog Phone Gateway using Cisco CallManager 3.3 or 4.0.

Online at Cisco.com—HTML and PDF versions of this document are available from Cisco.com:

http://www.cisco.com/en/US/docs/voice_ip_comm/vg248/1_3_1/english/configuration/guide/swcfg.html

Cisco VG248 Analog Phone Gateway Software Configuration Guide 1.2

Provides information about configuring, managing, and troubleshooting the Cisco VG248 Analog Phone Gateway using Cisco CallManager 3.1 or 3.2.

Online at Cisco.com—HTML and PDF versions of this document are available from Cisco.com:

http://www.cisco.com/en/US/docs/voice_ip_comm/vg248/1_2_1/english/configuration/guide/sw_confg.html


New and Changed Information

The topics below contain new and updated information about Cisco VG248 features:

Upgrading the VG248 Image

Load Control

Upgrading the VG248 Image

This update adds necessary details to the "Upgrading the Main Image" and "Resolving an Incomplete Upgrade" procedures provided in Cisco VG248 Analog Phone Gateway Software Configuration Guide 1.3(1), "Troubleshooting the VG248." For general information about troubleshooting the VG248, see this section of the guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/vg248/1_3_1/english/configuration/guide/vg248swt.html

Use these procedures to upgrade the VG248 software image and resolve any issues resulting from an incomplete transfer.


Caution When you copy a new software image to the VG248 using the FTP facility, the current image is deleted automatically. If the FTP transfer terminates before the new file is copied to the VG248, the VG248 may not be able to start up. In this case, see Resolving an Incomplete Upgrade in these release notes.

Before You Begin Upgrading

Before you begin copying the new software image to the VG248, read these notes:

If appropriate, check the CCO software download site for a newer version of the image that may have resulted from a bug update or feature enhancement.

If you are using the VG248 to integrate with analog voice-mail systems, be sure to follow the instructions described in the "Suspending Voice Mail Port Activity" section within "Troubleshooting the VG248" in Cisco VG248 Analog Phone Gateway Software Configuration Guide 1.3(1):

http://www.cisco.com/en/US/docs/voice_ip_comm/vg248/1_3_1/english/configuration/guide/vg248swt.html#wp1029411

VG248 Image Upgrade Procedure

Use this procedure to upgrade the VG248 main software image:

Procedure


Step 1 Obtain a configuration file with a name that uses this format:

vgc-main.version.tar,

where version indicates the release number, such as 1-0-1.

Step 2 Connect to the VG248 using the FTP facility.


Caution Be aware that in the next step when you begin copying the configuration file to the VG248 using the FTP facility, you must select "bin" mode. If you do not select bin mode, the downloaded image will be in an incorrect format. Later, when the VG248 restarts, it will unable to read the new image, and the system will go into a restart loop.

Step 3 Using the FTP facility and with bin mode selected, copy the configuration file to the VG248.

Step 4 For the new image to take effect, restart the VG248.

Step 5 To verify that the updated version was installed, choose Display from the VG248 main menu and then choose Version.


Resolving an Incomplete Upgrade

If the VG248 goes into a restart loop for any reason, such as a corrupt or incomplete image, one of the following circumstances results:

The boot loader loads, but the VG248 waits indefinitely at the Pausing for FTP prompt.

The VG248 loads the main image partially, pauses, and then restarts.

Because the gateway has gone into a restart loop in this situation, you cannot transfer the image using the FTP facility, <g/w ethernet ip address>, at this time.

Follow these steps to recover and download the image correctly.

Procedure


Step 1 You can access the network interface one of these ways:

a. When the boot loader loads, it pauses for the FTP prompt. To get into the boat loader menu, choose ESC. Then press "configure network interface." After you are in the network interface, the Ethernet interface will stay up and you can copy the image to the gateway.

b. Connect to the gateway console port through the terminal server or a hyperterminal. After authentication, the main menu appears. Click Configure and then Network interface. Now the VG248 Ethernet interface to the VG248 will stay up.

Step 2 Now you can copy the image to the gateway use the FTP facility without being concerned that the interface will go down.


Load Control

This feature was introduced in Cisco VG248 Analog Phone Gateway firmware release 1.3(2), but is not documented in the latest release of the Cisco VG248 Analog Phone Gateway Administration Guide.


Note The Load Control feature requires the latest Cisco Unified CallManager 4.1(3) service pack or Cisco Unified CallManager 4.2(1) SR1, or later versions of 4.2. Cisco Unified CallManager 5.x does not support Load Control.


Enabling load control on the Cisco VG248 Analog Phone Gateway prevents it from crashing under less than optimal CPU conditions. Specifically, it limits the highest CPU percentage before call rejection begins and defines the lowest CPU percentage to resume call acceptance.

To access the Load Control parameters, choose Configure > Telephony > Advanced Settings and scroll to the bottom of the page. The following table describes the Load Control parameters and their description:

Load Control Parameter
Description

Load Control

disable—Load Control is disabled. (Default setting)

enabled—Load Control is enabled, uses five second CPU load running average.

Load Control (%CPU)

This value represents the CPU load percentage when call rejection starts. The allowed value range is 70 to 95. (Default is 90)

Load Control Hysteresis

This value is subtracted from the Load Control (%CPU) parameter to determine when call acceptance begins. The allowed value range is 0 to 10. (Default is 5)


These are the recommended initial values for these parameters:

Load Control—CPU 5 Sec

Load Control (%CPU)—90

Load Control Hysteresis—10

The above settings can be adjusted to find an acceptable level.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of these bugs:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco VG248 Analog Phone Gateway.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 2 Open Caveats for the Cisco VG248 Analog Phone Gateway 1.3(2) 

Identifier
Headline and Bug Toolkit

CSCsh77435

Forced Authorization Code/FAC/CMC fails on redial in VGC phones

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh77435


Resolved Caveats

Table 3 lists Severity 1, 2 and 3 defects that are resolved for the Cisco VG248 Analog Phone Gateway.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the Using Bug Toolkit.

Table 3 Resolved Caveats for the Cisco VG248 Analog Phone Gateway 1.3(2) 

Identifier
Headline and Bug Toolkit

CSCsa68044

VG248 reboots randomly after Cisco Unified CallManager upgrade to version 4.0(2)ES17

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa68044

CSCsb42184

A call placed on hold gets dropped

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb42184

CSCsc10221

VG248 SMDI should ignore software flow control characters (XON XOFF ^Q ^S)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc10221

CSCsc15635

VG248 stuck in the wrong state and will not recover under stress test

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc15635

CSCsd02166

Peer In Use status swaps when shared line offhook/onhook a couple of times

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd02166

CSCsd02223

No ring is played on called line while ringback is played on calling line

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd02223

CSCsd07908

VG248 analog phone shared directory number with IP Phone cannot swap between ports

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd07908

CSCsd49286

VG248 call drops on hook flash with automatic call pickup enabled

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd49286

CSCse70685

Active call on a POTS phone in a shared line disconnects in this scenario

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse70685

CSCse77040

Private Line, Automatic Ringdown (PLAR) behavior is inconsistent with VG248 phone when called party ends the call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse77040

CSCsf99140

VG248 does not accept switching codecs during a call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf99140


Documentation Updates

This section describes documentation changes that were made available after the VG248 Software Configuration Guide v1.3 was released.

Getting Started with VG248

In the Getting Started with VG248 section, the following procedures are missing. These procedures should be used as applicable.

Backup and Restore User Configuration

To backup the user configuration, follow these steps:

Procedure


Step 1 From the command line, connect to the Cisco VG248 Analog Phone Gateway using command FTP <ip address>.

Step 2 In the user name field, press Enter.

Step 3 If Enable Password is configured, enter it in the password field for FTP, otherwise enter the telnet password. If Enable Password is not enabled, leave the password field blank.

Step 4 To view the files, enter dir.

Step 5 To copy the files, enter get <filename>.

EXAMPLE get user.cfg

Step 6 After the transfer completes, the file will be copied to your PC.



Note The user configuration is stored in NVRAM with filename as user.cfg. The port configuration is stored as user.cfg.xml.


To restore the user configuration, follow these steps:

Procedure


Step 1 From the command line, connect to the Cisco VG248 Analog Phone Gateway using command FTP <ip address>.

Step 2 In the user name field, press Enter.

Step 3 If Enable Password is configured, enter it in the password field for FTP, otherwise enter the telnet password. If Enable Password is not enabled, leave the password field blank.

Step 4 To copy the files, enter put <filename>.

EXAMPLE put user.cfg

Step 5 After the transfer completes, reload the Cisco VG248.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html