VG248 Software Configuration Guide v1.3
Configuring VG248 Ports Using Cisco CallManager
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Configuring VG248 Ports Using Cisco CallManager

Table Of Contents

Configuring VG248 Ports Using Cisco CallManager

Adding the VG248 to Cisco CallManager

Using Auto-Registration

Manually Adding the VG248 to Cisco CallManager

Configuring Phone Ports

Configuring Phone Ports Using Cisco CallManager 3.3 or 4.0

Configuring Call Waiting and Multiple Calls Using Cisco CallManager 4.0

Configuring Voice Mail

Configuring Voice Mail for Cisco CallManager 3.3

Configuring the Voice Mail Hunt Group Using Cisco CallManager 3.3

Configuring Message Waiting Indication Using Cisco CallManager 3.3

Configuring End-User Phones for Cisco CallManager 3.3

Configuring Voice Mail for Cisco CallManager 4.0

Configuring the Voice Mail Hunt Group Using Cisco CallManager 4.0

Configuring Message Waiting Indication Using Cisco CallManager 4.0

Configuring End-User Phones for Cisco CallManager 4.0


Configuring VG248 Ports Using Cisco CallManager


The VG248 connects to Cisco CallManager to provide access from the analog phones to Cisco CallManager or from Cisco IP Phones to an analog voice mail system. Each port on the VG248 corresponds to an analog device or voice mail port in your IP telephony network. To manage these devices and voice mail ports using Cisco CallManager you must add the VG248 to the Cisco CallManager database and configure the individual ports, which are managed as phones by Cisco CallManager.

These sections provide information about adding and configuring the VG248 and its ports to Cisco CallManager, but for detailed installation and configuration instructions about Cisco CallManager, refer to the documentation and online help included with it:

Adding the VG248 to Cisco CallManager

Configuring Phone Ports

Configuring Voice Mail

Adding the VG248 to Cisco CallManager

Cisco CallManager enables you to automatically register the VG248 and its ports or manually add the VG248 and its ports to the Cisco CallManager database. You can choose whichever method works best in your environment.

These sections provide the details about using auto-registration or manually adding the VG248 and its ports to Cisco CallManager:

Using Auto-Registration

Manually Adding the VG248 to Cisco CallManager

Using Auto-Registration

You can choose to have the VG248 automatically added to Cisco CallManager using auto-registration. To do this, you must

Verify that auto-registration is enabled in Cisco CallManager. Refer to the documentation or online help included with the Cisco CallManager application for details.

Enable the VG248 ports you want to register with Cisco CallManager. See the "Enabling a Specific Port" section for details.

When the VG248 connects to Cisco CallManager using auto-registration, each enabled port attempts to register with Cisco CallManager. Cisco CallManager determines if the port has previously registered or verifies that the port can register using auto-registration.

Cisco CallManager then determines if the VG248 gateway where the port is connected already exists in the Cisco CallManager database. If the VG248 gateway does not already exist, Cisco CallManager creates the VG248 gateway and registers the port.

Gateway Device

During auto-registration the following fields are automatically populated for the VG248 gateway record:

MAC address—Only the last 10 digits of the MAC address are populated.

For example, if the MAC address on the VG248 is
000039A44218

the MAC address registered for the VG248 gateway in Cisco CallManager is
0039A44218

Description—The prefix, VGCGW, is appended to the MAC address.

For example, if the MAC address on the VG248 is
000039A44218

the MAC address registered for the VG248 gateway in Cisco CallManager is
VGCGW0039A44218

Load Information—This field is left blank because it is not used by the VG248.

Phone Port

During auto-registration, the following fields are automatically populated for the VGC phone record for each port on the VG248:

MAC address—Cisco CallManager requires unique MAC addresses for all devices, but all 48 ports on the VG248 share the same MAC address. Therefore, auto-registration includes a process that converts the MAC addresses into this format:

The first two digits of the MAC address are dropped.

The number is shifted two places to the left.

The two-digit port number is added to the right.

For example, if the MAC address on the VG248 is
000039A44218

the MAC address registered for port 12 in Cisco CallManager is
0039A4421812

Description—Cisco CallManager assigns a default description to each of the VG248 ports. You can modify the description for each VG248 port (see the "Configuring Phone Ports" section).

Directory number—The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager. However, if you need to, you can modify this directory number for each emulated phone or voice mail port (see the "Configuring Phone Ports" section or the "Configuring Voice Mail" section).

After adding each port, review the configuration and, if necessary, make configuration changes as described in the "Configuring Phone Ports" section.

Manually Adding the VG248 to Cisco CallManager

If you want to assign specific directory numbers to the ports on the VG248 without using auto-registration or if you want to make considerable modifications to them (for voice mail integration, for example) you must manually add each phone to the Cisco CallManager database.

With Cisco CallManager, you first add the VG248 as a gateway and then you configure each of the ports individually as a VGC phones.

Procedure

To add the VG248 to Cisco CallManager, follow these steps:


Step 1 From Cisco CallManager, choose Devices > Add a New Device.

Step 2 Choose Gateway from the device type menu.

Step 3 Choose Cisco VG248 Gateway from the Gateway type menu.

Step 4 Click Next and enter these fields:

MAC address—Enter the last 10 digits of the MAC address of the VG248 device. For details, see the "Using Auto-Registration" section.

Description—Add a description of your choice.

Load Information—Leave this field blank because it is not used by the VG248.

Step 5 Click Insert.

Step 6 Click each port to configure and insert into the Cisco CallManager database (refer to the "Configuring Phone Ports" section).


Configuring Phone Ports

Configuring analog phone ports is very straight-forward. You simply treat them as you would any other phone in your IP telephony network. For example, you need to add directory numbers, calling search space, and so on (for details about these fields, see the documentation and online help included with Cisco CallManager).


Note Do not enter any values in the Product Specific Configuration fields of the Phone Configuration window. These fields are not operational using the VG248 1.3 software. You must configure these settings locally on the VG248. See the "Configuring the Telephony Settings on the VG248" for details.


To configure phone ports using either Cisco CallManager 3.3 or Cisco CallManager 4.0, perform the following procedure:

Configuring Phone Ports Using Cisco CallManager 3.3 or 4.0

In addition, to configure multiple calls and call waiting using Cisco CallManager 4.0, you must also perform the following procedure:

Configuring Call Waiting and Multiple Calls Using Cisco CallManager 4.0

Configuring Phone Ports Using Cisco CallManager 3.3 or 4.0

To configure a phone port for the VG248 using Cisco CallManager 3.3 or Cisco CallManager 4.0, perform the following steps:


Step 1 Cisco CallManager, choose Device > Gateway and enter search criteria to search for the VG248 gateway.

Step 2 Click the name of the VG248.

Step 3 In the Gateway Configuration page, click any of the ports from 01-48 that you want to update.

Step 4 Update the appropriate settings.

Step 5 If you used auto-registration and the port is already in the database, click Update.

Otherwise, click Insert.


Configuring Call Waiting and Multiple Calls Using Cisco CallManager 4.0

To enable or disable call waiting and multiple calls using Cisco CallManager 4.0, follow these steps:

Procedure


Step 1 From Cisco CallManager, choose Device > Gateway and enter search criteria to search for the VG248 gateway.

Step 2 Click the name of the VG248.

Step 3 In the Gateway Configuration window, click any port from 01-48.

Step 4 In the Phone Configuration window, click Line 1 in the left column.

Step 5 In the Directory Number Configuration window, scroll down to the Multiple Call/Call Waiting Settings section and set the Maximum Number of Calls field to 2.

If this field is not set to 2, the VG248 will not be able to transfer calls or initiate a conference.

Step 6 To disable Call Waiting, set the Busy Trigger field to 1.

To allow Call Waiting, set the Busy Trigger field to 2.

Step 7 If you used auto-registration and the port is already in the database, click Update.

Otherwise, click Insert.


Configuring Voice Mail

The procedures for configuring voice mail differ depending on the version of Cisco CallManager you are using in your network. Refer to the applicable set of instructions:

Configuring Voice Mail for Cisco CallManager 3.3

Configuring Voice Mail for Cisco CallManager 4.0

Configuring Voice Mail for Cisco CallManager 3.3

These sections provide details about the changes you must make to Cisco CallManager 3.3 to use the VG248 to integrate SMDI, MCI, or Ericsson-compatible analog voice mail systems:


Note Make sure that the VG248 ports used for voice mail are consecutive ports beginning with port 1. See the "Assigning Number of Voice Mail Ports" section for details about how to configure the number of ports used for incoming voice mail.


Configuring the Voice Mail Hunt Group Using Cisco CallManager 3.3

Configuring the MWI Port Using Cisco CallManager 3.3

Configuring End-User Phones for Cisco CallManager 3.3

Configuring the Voice Mail Hunt Group Using Cisco CallManager 3.3

A Cisco IP Phone has a voice mail profile that specifies a voice mail pilot number where unanswered calls are forwarded. The voice mail pilot number is also the number that is called when a user presses the Messages button on the Cisco IP Phone. The voice mail pilot shares a directory number with the first VG248 port. The first VG248 port is configured to forward calls to the second port if it is busy, and so on, forming a forwarding chain along the VG248 ports for calls forwarded to voice mail and users dialing into voice mail to retrieve their messages.

To configure the voice mail hunt group for the VG248, you first set up the forwarding chain along the VG248 ports. Then you create a voice mail pilot number which shares a directory number with the first VG248 port in the forwarding chain. Then you create a voice mail profile that references the voice mail pilot and finally you must configure the voice mail service parameters.

These sections provide an overview of these procedures:

Creating the Call Forwarding Chain Using Cisco CallManager 3.3

Creating the Voice Mail Pilot Port Using Cisco CallManager 3.3

Creating Voice Mail Profile Using Cisco CallManager 3.3

Configuring Voice Mail Service Parameters Using Cisco CallManager 3.3

Creating the Call Forwarding Chain Using Cisco CallManager 3.3

You need to define the sequence of VG248 ports along which calls that are not answered are forwarded.

Procedure

Follow these steps to configure the call forwarding directory numbers (DNs):


Step 1 From Cisco CallManager, choose Device > Gateway and enter search criteria to search for the VG248 gateway.

Step 2 Click the name of the VG248.

Step 3 In the Gateway Configuration window, click port 01.

Step 4 In the Phone Configuration window, click Line 1 in the left column.

Step 5 In the Directory Number Configuration window, scroll down to the Directory Number Settings section and set Call Waiting to Off.

Step 6 Scroll down to the Call Forward and Pickup Settings section:

a. Enter the DN of the second VG248 port in the Forward Busy and Forward No Answer Destination boxes.

b. Select a suitable calling search space that includes the second VG248 port.

Step 7 Repeat steps 1 through 5 for the remaining VG248 ports used for incoming calls to voice mail.

Step 8 On the last port, disable call waiting. Do not enter a DN in the Forward Busy and the Forward No Answer Destination boxes.


Creating the Voice Mail Pilot Port Using Cisco CallManager 3.3

You need to create the voice mail pilot number, which is the number users enter to access their voice mail messages and the number where unanswered calls are forwarded. This number should correspond to the directory number of the first voice mail port (see the "Configuring Voice Mail for Cisco CallManager 3.3" section) and the pilot directory number entered on the VG248 (see the "Identifying the Pilot Directory Number" section).

Procedure

Follow these steps to create the voice mail pilot port:


Step 1 From Cisco CallManager, choose Feature > Voice Mail > Voice Mail Pilot.

Step 2 In the upper, right corner of the window, click the Add a New Voice Mail Pilot link.

Step 3 Enter the number of the first port on the VG248 in the Voice Mail Pilot Number field.


Note This number should correspond to the directory number of the first voice mail port (see the "Configuring Phone Ports" section) and the pilot directory number entered on the VG248 (see the "Identifying the Pilot Directory Number" section).


Step 4 In the Calling Search Space field, choose the appropriate calling search space.

Step 5 Click Insert.


Creating Voice Mail Profile Using Cisco CallManager 3.3

The voice mail profile specifies a voice mail pilot number where unanswered calls are forwarded. It also allows you to specify a mask that will translate a directory number into a voice mail box number.

To create a voice mail profile using Cisco CallManager 3.3, perform the following steps:

Procedure


Step 1 From Cisco CallManager, choose Feature > Voice Mail >Voice Mail Profile.

Step 2 In the upper, right corner of the window, click the Add a New Voice Mail Profile link.

Step 3 Enter the minimum information:

Profile name

Voice Mail Pilot box—Choose the pilot port you just added (see "Creating the Voice Mail Pilot Port Using Cisco CallManager 3.3" section).

Voice Mail Box Mask—Leave this blank to have Cisco CallManager pass the directory number to the voice mail system as the mail box number. Enter the appropriate mask if you want Cisco CallManager to pass a modified directory number to the voice mail system as the mail box number. For example, if you specify a mask of 972813XXXX, the voice mail box number for directory number 7253 becomes 9728137253.

Step 4 Click Insert.


Configuring Voice Mail Service Parameters Using Cisco CallManager 3.3

You need to update some of the Cisco CallManager service parameters to support the analog voice mail systems and the VG248.

Procedure

Follow these steps to configure the voice mail service parameters on Cisco CallManager 3.3:


Step 1 From Cisco CallManager, choose Service > Service Parameters.

Step 2 From the Server drop-down list box, choose a server.

Step 3 From the Services list, choose Cisco CallManager.

Step 4 Enter the settings described in Table 5-1.

Step 5 Click Update.


Table 5-1 Cisco CallManager 3.3 Voice Mail Hunt Group Settings 

Field
Longest Forwarding Chain Less Than 30 VG248 Ports
Longest Forwarding Chain Greater Than or Equal to 30 VG248 Ports
Clusterwide Parameters (Feature - General)

Voice Mail Maximum Hop Count

Not Applicable

Equal to the number of VG248 ports in the longest forwarding chain - 3

Clusterwide Parameters (Feature - Forward)

Advanced Call Forward Hop Flag

False

True

Forward Maximum Hop Count

Equal to the number of VG248 ports in the longest forwarding chain

Not Applicable


Configuring Message Waiting Indication Using Cisco CallManager 3.3

These sections provide details about the changes you must make to Cisco CallManager to use the VG248 with message waiting indicators (MWIs):

Configuring the Message Waiting Directory Numbers Using Cisco CallManager 3.3

Configuring the MWI Port Using Cisco CallManager 3.3

Translating Mail Box Numbers into Directory Numbers Using Cisco CallManager 3.3

Configuring the Message Waiting Directory Numbers Using Cisco CallManager 3.3

You need to create one directory number (DN) for turning MWIs on and another DN for turning MWIs off. You must configure these DNs on the VG248 (see the "Identifying the Directory Number for Setting MWI on Cisco CallManager" section and the "Identifying the Directory Number for Clearing MWI on Cisco CallManager" section).

Procedure


Step 1 From Cisco CallManager, choose Feature > Voice Mail > Message Waiting.

Step 2 In the upper, right corner of the window, click the Add a New Message Waiting Number link.

The Message Waiting Number Configuration window displays.

Step 3 Enter these fields:

Directory Number—Enter the message waiting DN.

Description—Enter up to 30 alphanumeric characters for a description of the message waiting directory number

Message Waiting Indicator—Click On or Off.

Partition—If partitions are being used, choose the appropriate partition from the drop-down list box. If you do not want to restrict access to the message waiting device directory number, choose <None> for the partition.

Calling Search Space—If partitions and calling search spaces are being used, choose a calling search space that includes the partitions of the DNs on all phones whose lamps you want to turn on. (The partition defined for a phone DN must be in a calling search space that the MWI device uses.)

Step 4 Click Insert.


Configuring the MWI Port Using Cisco CallManager 3.3

When used with these analog voice mail systems, the VG248 requires that an extra port be registered with Cisco CallManager. The VG248 uses this port exclusively for setting or clearing MWIs on phones. On the VG248, this port is defined as port 00 and referred to as the "Voice mail virtual port" on the port status screen (see "Displaying Port Status" section on page 6-24 for details).

To update this port (that is, to make additional modifications to port 00 after registering it with Cisco CallManager), follow these steps:

Procedure


Step 1 From Cisco CallManager, choose Device > Gateway and enter search criteria to search for the VG248 gateway.

Step 2 Click the name of the VG248.

Step 3 In the Gateway Configuration window, click Port 00.

Step 4 Enter information for the following fields:

Description—Use the Cisco CallManager device name or other name for the description for each port (see "Changing the Cisco CallManager Device Name" section). For ease of administration, use a similar name for ports configured on the same VG248.

Calling Search Space—Choose a Calling Search space that enables this MWI port to access the MWI on and off DNs.

Step 5 Click Insert.

Step 6 Click OK to go on to adding a directory number (DN).

Step 7 Set the DN, partition and suitable CSS and click Add.


Translating Mail Box Numbers into Directory Numbers Using Cisco CallManager 3.3

If your voice mail system is configured with mail box numbers that are not the same as the end user phones' directory numbers, then you need to use translation patterns to translate the mail box number into a directory number.

To create translation patterns to translate the mail box number into a directory number, perform the procedures described in Table 5-2.

Table 5-2 Configuration Checklist for Creating Translation Patterns Using Cisco CallManager 3.3

Configuration Steps
Related Procedures and Topics

Step 1 

Set Service Parameters for Multiple Tenant MWI Modes

Set the Service Parameters for the Multiple Tenant MWI Modes to True.

Setting Service Parameters For Multiple Tenant MWI Modes Using Cisco CallManager 3.3

Step 2 

Create a New Partition

Create a new partition, for example, MWI Translations.

Creating a New Partition Using Cisco CallManager 3.3

Step 3 

Create a New Calling Search Space

Create a new CSS, for example, MWI Translation CSS, and add the partition that you created in Step 2 to the new CSS.

Creating a New Calling Search Space Using Cisco CallManager 3.3

Step 4 

Create a Translation Pattern

You need to create a Translation Pattern to translate the mail box number into a directory number.

Creating a Translation Pattern Using Cisco CallManager 3.3

Step 5 

Set the MWI Calling Search Space to the New Calling Search Space

Locate the MWI on and off numbers and set their Calling Search Space to the Calling Search Space that you created in Step 3.

Setting the MWI CSS to the MWI Translations Calling Search Space Using Cisco CallManager 3.3

Setting Service Parameters For Multiple Tenant MWI Modes Using Cisco CallManager 3.3

You need to set the Service Parameters for the Multiple Tenant MWI Modes to True. To set the Multiple MWI modes service parameters to True, perform the following steps:


Step 1 From Cisco CallManager, choose Service > Service Parameters.

Step 2 From the Server drop-down list, choose a server.

Step 3 From the Services list, choose Cisco CallManager.

Step 4 Scroll down to the Clusterwide Parameters (Feature-General) section.

Step 5 Set the Multiple Tenant MWI Modes service parameter to True.

Step 6 Click Update.


Creating a New Partition Using Cisco CallManager 3.3

You need to create a new partition, for example, MWI Translations. To create the new partition, perform the following steps:


Step 1 In the menu bar, choose Route Plan > Partition.

Step 2 Click Add a New Partition.

Step 3 At the Partition Name, Description field, enter a descriptive name for your partition, for example, MWI Translations. Follow the partition name by a comma (,); then enter a description on the same line as the Partition Name.

Step 4 Click Insert.


Creating a New Calling Search Space Using Cisco CallManager 3.3

Create a new Calling Search Space, for example, MWI Translations CSS. Put the MWI Translations Partition in the new Calling Search Space.

Perform the following steps:


Step 1 In the menu bar, choose Route Plan > Calling Search Space.

Step 2 Click Add a New Calling Search Space.

Step 3 At the Calling Search Space Name field, enter a Calling Search Space name, such as MWI Translations CSS.

Step 4 At the available Partitions list box, choose the partition that you created in the "Creating a New Partition Using Cisco CallManager 3.3" section, such as MWI Translation Partition, and add it to the Selected Partitions list box by clicking the arrow button between the two list boxes.

Step 5 Click Insert.


Creating a Translation Pattern Using Cisco CallManager 3.3

To create a Translation Pattern to translate the mail box number into a directory number (DN), perform the following steps:


Step 1 In the menu bar, choose Route Plan > Translation Pattern.

Step 2 Click Add a New Translation Pattern.

Step 3 At the Translation Pattern field and at the Called Party Transform Mask field, enter appropriate information.

For example, if you specify a translation pattern of 972813XXXX and a called party transform mask of XXXX, the directory number for the mailbox number 9728137253 becomes 7253.

Step 4 Click Insert.


Setting the MWI CSS to the MWI Translations Calling Search Space Using Cisco CallManager 3.3

Locate the MWI on and off numbers that you configured in the "Configuring the MWI Port Using Cisco CallManager 3.3" section. Set their Calling Search Space (CSS) to the CSS that you created in "Creating a New Calling Search Space Using Cisco CallManager 3.3" section.

Perform the following steps:


Step 1 In the menu bar, choose Feature > Voice Mail > Message Waiting.

Step 2 Click Find.

Step 3 Click the directory number (DN) that you set as the DN for turning MWIs on (the DN that you defined in the "Configuring the Message Waiting Directory Numbers Using Cisco CallManager 3.3" section).

Step 4 At the available CSS list box, choose the CSS that you created in the "Creating a New Calling Search Space Using Cisco CallManager 3.3" section, such as MWI Translations CSS. Add it to the Selected CSS list box by clicking the arrow button between the two list boxes.

Step 5 Click Update.

Step 6 Click the Back to Find/List Message Waiting Numbers link at the top right of the page.

Step 7 Click the directory number (DN) that you set as the DN for turning MWIs off (the DN that you defined in the "Configuring the Message Waiting Directory Numbers Using Cisco CallManager 3.3" section).

Step 8 At the available CSS list box, choose the CSS that you created in the "Creating a New Calling Search Space Using Cisco CallManager 3.3" section, such as MWI Translations CSS. Add it to the Selected CSS list box by clicking the arrow button between the two list boxes.

Step 9 Click Update.


Configuring End-User Phones for Cisco CallManager 3.3

You need to modify some settings on the end-user phones in Cisco CallManager to enable them to access the analog voice mail systems.

Before You Begin

You should modify these settings on any Cisco IP Phones and on any analog phones connected to the VG248 that require access to this voice mail system.

The following steps require that these phones have already been added to the Cisco CallManager database. (See the "Adding the VG248 to Cisco CallManager" section and the online help and documentation included with Cisco CallManager.)

Procedure


Step 1 From Cisco CallManager, choose Device > Phone.

Step 2 Enter search criteria to locate a specific phone, which could be a Cisco IP Phone or an analog phone attached to another port on the VG248.

Step 3 Click the name of the phone to update.

Step 4 From the Directory Numbers list, click the line that you want to update.

Step 5 Update the settings as described below:

Voice Mail Profile—Choose Default to use the default voice mail profile or choose a specific voice mail profile. Cisco CallManager uses this information to determine to which, if any, voice mail system to forward calls.

Forward Busy—Check the box in the Voice Mail column to forward the call to voice mail.

Forward No Answer—Check the box in the Voice Mail column to forward the call to voice mail.

Step 6 Click Update.


Configuring Voice Mail for Cisco CallManager 4.0

These sections provide details about the changes you must make to Cisco CallManager 4.0 to use the VG248 to integrate SMDI, MCI, or Ericsson-compatible analog voice mail systems.


Note Make sure that the VG248 ports used for voice mail are consecutive ports beginning with port 1. See the "Assigning Number of Voice Mail Ports" section for details about how to configure the number of ports used for incoming voice mail.


Configuring the Voice Mail Hunt Group Using Cisco CallManager 4.0

Configuring Message Waiting Indication Using Cisco CallManager 4.0

Configuring End-User Phones for Cisco CallManager 4.0

Configuring the Voice Mail Hunt Group Using Cisco CallManager 4.0

To configure the voice mail hunt group for the VG248 using Cisco CallManager 4.0, perform the tasks defined in Table 5-3. For more information, refer to Understanding Route Plans in the Cisco CallManager System Guide 4.0.

Table 5-3 Configuration Checklist for Voice Mail Hunt Group Using Cisco CallManager 4.0 

Configuration Steps
Related Procedures and Topics

Step 1 

Create a Line Group

Create a line group and add to it the VG248 ports used from incoming calls to the VG248.

Creating a Line Group and Adding the VG248 Ports Using Cisco CallManager 4.0

Line Group Configuration, Cisco CallManager Administration Guide 4.0

Step 2 

Create a Hunt List

Create a hunt list containing the line group.

Creating a Hunt List Using Cisco CallManager 4.0

Route/Hunt List Configuration, Cisco CallManager Administration Guide 4.0

Step 3 

Create a Hunt Pilot

Create a route pattern/hunt pilot containing the hunt list.

Creating a Hunt Pilot Using Cisco CallManager 4.0

Route Pattern/Hunt Pilot Configuration, Cisco CallManager Administration Guide 4.0

Step 4 

Create a Voice Mail Pilot

Create a voice mail pilot with the same directory number as the hunt pilot.

Creating a Voice Mail Pilot Using Cisco CallManager 4.0

Voice Mail Pilot Configuration, Cisco CallManager Administration Guide 4.0

Step 5 

Create a Voice Mail Profile

Create a voice mail profile referencing the voice mail pilot

Creating a Voice Mail Profile Using Cisco CallManager 4.0

Voice Mail Profile Configuration, Cisco CallManager Administration Guide 4.0

Creating a Line Group and Adding the VG248 Ports Using Cisco CallManager 4.0

A line group allows you to designate the order in which directory numbers are selected. Perform the following procedure to add a line group.

Before You Begin

You must define one or more directory numbers before performing this procedure. A directory number can reside in only one line group.

You must disable Call Waiting in Cisco CallManager for each port that is used for voice mail (see the "Configuring Call Waiting and Multiple Calls Using Cisco CallManager 4.0" section).

Procedure


Step 1 Choose Route Plan > Route/Hunt > Line Group.

Step 2 Click Add a New Line Group.

Step 3 In the Line Group Name field, enter a name. The name can contain up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each line group name is unique to the route plan.

Step 4 At the Distribution Algorithm drop-down list box, choose Set to Longest Idle Time. Cisco CallManager will only distribute a call to idle members, starting from the longest-idle member to the least-idle member of a line group.

Step 5 You must choose at least one VG248 port directory number for a new line group before adding the new line group.


Note If you need to locate a directory number, choose a route partition from the Route Partition drop-down list box, enter a search string in the Directory Number Contains field, and click Find. To find all directory numbers that belong to a partition, leave the Directory Number Contains field blank and click Find.
A list of matching directory numbers displays in the Available DN/Route Partition list box.


In the Available DN/Route Partition list box, choose a VG248 directory number to add and click Add to Line Group to move it to the Selected DN/Route Partition list box. Repeat for each member that you want to add to this line group.

Step 6 In the Selected DN/Route Partition list box, choose the order in which the new directory number(s) will be accessed in this line group. To change the order of directory numbers, click a directory number and use the Up and Down arrows to the right of the list box.

Step 7 Click Insert to add the line group and the directory numbers.


Creating a Hunt List Using Cisco CallManager 4.0

To add a hunt list, perform the following procedure.

Procedure


Step 1 Choose Route Plan > Route/Hunt > Route/Hunt List.

Step 2 Click Add a New Route/Hunt List.

Step 3 In the Route/Hunt List Name field, enter a concise and descriptive name for the hunt list. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each route/hunt list name is unique to the route plan.

Cisco CallManager automatically inserts a description in the Description field. You can edit this field.

Step 4 Choose a Cisco CallManager group from the drop-down list box.


Note The order of Cisco CallManagers in the Cisco CallManager group specifies the priority order. Highest priority order goes to the first Cisco CallManager in the group. The route/hunt list registers with the highest-priority Cisco CallManager as its primary Cisco CallManager.


Step 5 Click Insert.


Note A popup message reminds you that you must add at least one line group or route group to this route/hunt list for it to accept calls.


The Route/Hunt List window displays the newly added route/hunt list.

Step 6 The Enable this Route/Hunt List check box is checked by default for the new route/hunt list.

If you wish to disable this route/hunt list, uncheck the Route/Hunt List check box. A popup window explains that calls in progress are not affected, but this route/hunt list will not accept additional calls.

Step 7 To add a line group, click Add Line Group.

The Route/Hunt List Detail Configuration displays.

Step 8 From the Line Group drop-down list box, choose the line group that you created in "Creating a Line Group and Adding the VG248 Ports Using Cisco CallManager 4.0" section.

Step 9 Click Update.

The line group name appears in the Route/Hunt List Details list on the left side of the window.


Creating a Hunt Pilot Using Cisco CallManager 4.0

To add a hunt pilot, perform the following procedure.

Procedure


Step 1 Choose Route Plan > Route Pattern/Hunt Pilot.

Step 2 Click Add a New Route Pattern/Hunt Pilot.

Step 3 Enter the minimum settings.

Route Pattern/Hunt Pilot—Enter the number that users will call to retrieve their messages and the number where calls will be forwarded to voice mail.

Partition—If you want to use a partition to restrict access to the route pattern/hunt pilot, choose the desired partition from the drop-down list box. If you do not want to restrict access to the route pattern/hunt pilot, choose <None> for the partition.

Description—Enter a description of the hunt pilot.

Gateway or Route/Hunt List—Choose the hunt list that you created in "Creating a Hunt List Using Cisco CallManager 4.0" section.

Step 4 Uncheck the Provide Outside Dial Tone check box.

Step 5 Click Insert.


Creating a Voice Mail Pilot Using Cisco CallManager 4.0

To configure the voice mail pilot number, perform this procedure.

Procedure


Step 1 Choose Feature > Voice Mail > Voice Mail Pilot.

Step 2 In the upper, right corner of the window, click the Add a New Voice Mail Pilot link.

Step 3 In the Voice Mail Pilot Number field, enter the number of the hunt pilot created in "Creating a Hunt Pilot Using Cisco CallManager 4.0" section.

Step 4 In the Calling Search Space field, choose the appropriate calling search space.

Step 5 Click Insert.


Creating a Voice Mail Profile Using Cisco CallManager 4.0

The voice mail profile specifies a voice mail pilot number where unanswered calls are forwarded. It also allows you to specify a mask that will translate a directory number into a voice mail box number.

To configure the voice mail profile using Cisco CallManager 4.0, perform the following procedure.

Procedure


Step 1 Choose Feature > Voice Mail > Voice Mail Profile

Step 2 In the upper, right corner of the window, click the Add a New Voice Mail Profile link.

Step 3 Enter the appropriate information. The minimum fields are listed here:

Profile name

Voice Mail Pilot box—Choose the pilot port you just added (see "Creating a Voice Mail Pilot Using Cisco CallManager 4.0" section).

Voice Mail Box Mask—Leave this blank to have Cisco CallManager pass the directory number to the voice mail system as the mail box number.

Enter the appropriate mask if you want Cisco CallManager to pass a modified directory number to the voice mail system as the mail box number. For example, if you specify a mask of 972813XXXX, the voice mail box number for directory number 7253 becomes 9728137253.

Step 4 Click Insert.


Configuring Message Waiting Indication Using Cisco CallManager 4.0

These sections provide details about the changes you must make to Cisco CallManager to use the VG248 with message waiting indicators (MWIs):

Configuring the Message Waiting Directory Numbers Using Cisco CallManager 4.0

Configuring the MWI Port Using Cisco CallManager 4.0

Translating Mail Box Numbers into Directory Numbers Using Cisco CallManager 4.0

Configuring the Message Waiting Directory Numbers Using Cisco CallManager 4.0

You need to create one directory number (DN) for turning MWIs on and another DN for turning MWIs off. You must configure these DNs on the VG248 (see the "Identifying the Directory Number for Setting MWI on Cisco CallManager" section and the "Identifying the Directory Number for Clearing MWI on Cisco CallManager" section).

Procedure


Step 1 From Cisco CallManager, choose Feature > Voice Mail  > Message Waiting.

Step 2 In the upper, right corner of the window, click the Add a New Message Waiting Number link.

Step 3 The Message Waiting Number Configuration window displays.

Step 4 Enter these fields:

Directory Number—Enter the message waiting DN.

Description—Enter up to 30 alphanumeric characters for a description of the message waiting directory number

Message Waiting Indicator—Click On or Off.

Partition—If partitions are being used, choose the appropriate partition from the drop-down list box. If you do not want to restrict access to the message waiting device directory number, choose <None> for the partition.

Calling Search Space—If partitions and calling search spaces are being used, choose a calling search space that includes the partitions of the DNs on all phones whose lamps you want to turn on. (The partition defined for a phone DN must be in a calling search space that the MWI device uses.)

Step 5 Click Insert.


Configuring the MWI Port Using Cisco CallManager 4.0

When used with these analog voice mail systems, the VG248 requires that an extra port be registered with Cisco CallManager. The VG248 uses this port exclusively for setting or clearing MWIs on phones. On the VG248, this port is defined as port 00 and referred to as the "Voice mail virtual port" on the port status screen (see "Displaying Port Status" section on page 6-24 for details).

To update this port (that is, to make additional modifications to port 00 after registering it with Cisco CallManager), follow these steps:

Procedure


Step 1 From Cisco CallManager, choose Device > Gateway and enter search criteria to search for the VG248 gateway.

Step 2 Click the name of the VG248.

Step 3 Click Port 00.

Step 4 Enter these fields:

Description—Use the Cisco CallManager device name or other name for the Description for each port (see "Changing the Cisco CallManager Device Name" section). For ease of administration, use a similar name for ports configured on the same VG248.

Calling Search Space—Choose a Calling Search Space that enables this MWI port to access the MWI on and off DNs.

Step 5 To continue to add a directory number (DN), click OK.

Step 6 Set DN, partition and suitable CSS and click Insert.


Translating Mail Box Numbers into Directory Numbers Using Cisco CallManager 4.0

If your voice mail system is configured with mail box numbers that are not the same as the end user phones' directory numbers, then you need to use translation patterns to translate the mail box number into a directory number.

To create translation patterns to translate the mail box number into a directory number, perform the procedures described in Table 5-4.

Table 5-4 Configuration Checklist for Creating Translation Patterns Using Cisco CallManager 4.0

Configuration Steps
Related Procedures and Topics

Step 1 

Set Service Parameters for Multiple Tenant MWI Modes

Set the Service Parameters for the Multiple Tenant MWI Modes to True.

Setting Service Parameters For Multiple Tenant MWI Modes Using Cisco CallManager 4.0

Step 2 

Create a New Partition

Create a new partition, for example, MWI Translations.

Creating a New Partition Using Cisco CallManager 4.0

Step 3 

Create a New Calling Search Space

Create a new CSS, for example, MWI Translation CSS, and add the partition that you created in Step 2 to the new CSS.

Creating a New Calling Search Space Using Cisco CallManager 4.0

Step 4 

Create a Translation Pattern

You need to create a Translation Pattern to translate the mail box number into a directory number.

Creating a Translation Pattern Using Cisco CallManager 4.0

Step 5 

Set the MWI Calling Search Space to the New Calling Search Space

Locate the MWI on and off numbers and set their Calling Search Space to the Calling Search Space that you created in Step 3.

Setting the MWI CSS to the MWI Translations CSS Using Cisco CallManager 4.0

Setting Service Parameters For Multiple Tenant MWI Modes Using Cisco CallManager 4.0

You need to set the Service Parameters for the Multiple Tenant MWI Modes to True. To set the Multiple MWI modes service parameters to True, perform the following steps:


Step 1 From Cisco CallManager, choose Service > Service Parameters.

Step 2 From the Server drop-down list, choose a server.

Step 3 From the Services list, choose Cisco CallManager.

Step 4 Scroll down to the Clusterwide Parameters (Feature-General) section.

Step 5 Set the Multiple Tenant MWI Modes service parameter to True.

Step 6 Click Update.


Creating a New Partition Using Cisco CallManager 4.0

You need to create a new partition, for example, MWI Translations. To create the new partition, perform the following steps:


Step 1 In the menu bar, choose Route Plan > Partition.

Step 2 Click Add a New Partition.

Step 3 At the Partition Name, Description field, enter a descriptive name for your partition, for example, MWI Translations. Follow the partition name by a comma (,); then enter a description on the same line as the Partition Name.

Step 4 Click Insert.


Creating a New Calling Search Space Using Cisco CallManager 4.0

Create a new Calling Search Space, for example, MWI Translations CSS. Put the MWI Translations Partition in the new Calling Search Space.

Perform the following steps:


Step 1 In the menu bar, choose Route Plan > Calling Search Space.

Step 2 Click Add a New Calling Search Space.

Step 3 At the Calling Search Space Name field, enter a Calling Search Space name, such as MWI Translations CSS.

Step 4 At the available Partitions list box, choose the partition that you created in the "Creating a New Partition Using Cisco CallManager 4.0" section, such as MWI Translation Partition, and add it to the Selected Partitions list box by clicking the arrow button between the two list boxes.

Step 5 Click Insert.


Creating a Translation Pattern Using Cisco CallManager 4.0

To create a Translation Pattern to translate the mail box number into a directory number (DN), perform the following steps:


Step 1 In the menu bar, choose Route Plan > Translation Pattern.

Step 2 Click Add a New Translation Pattern.

Step 3 At the Translation Pattern field and at the Called Party Transform Mask field, enter appropriate information.

For example, if you specify a translation pattern of 972813XXXX and a called party transform mask of XXXX, the directory number for the mailbox number 9728137253 becomes 7253.

Step 4 Click Insert.


Setting the MWI CSS to the MWI Translations CSS Using Cisco CallManager 4.0

Locate the MWI on and off numbers that you configured in the "Configuring the Message Waiting Directory Numbers Using Cisco CallManager 4.0" section. Set their Calling Search Space (CSS) to the CSS that you created in "Creating a New Calling Search Space Using Cisco CallManager 4.0" section.

Perform the following steps:


Step 1 In the menu bar, choose Feature > Voice Mail > Message Waiting.

Step 2 Click Find.

Step 3 Click the directory number (DN) that you set as the DN for turning MWIs on (the DN that you defined in the "Configuring the Message Waiting Directory Numbers Using Cisco CallManager 4.0" section).

Step 4 At the available CSS list box, choose the CSS that you created in the "Creating a New Calling Search Space Using Cisco CallManager 4.0" section, such as MWI Translations CSS. Add it to the Selected CSS list box by clicking the arrow button between the two list boxes.

Step 5 Click Update.

Step 6 Click the Back to Find/List Message Waiting Numbers link at the top right of the page.

Step 7 Click the directory number (DN) that you set as the DN for turning MWIs off (the DN that you defined in the "Configuring the Message Waiting Directory Numbers Using Cisco CallManager 4.0" section).

Step 8 At the available CSS list box, choose the CSS that you created in the "Creating a New Calling Search Space Using Cisco CallManager 4.0" section, such as MWI Translations CSS. Add it to the Selected CSS list box by clicking the arrow button between the two list boxes.

Step 9 Click Update.


Configuring End-User Phones for Cisco CallManager 4.0

You need to modify some settings on the end-user phones in Cisco CallManager to enable them to access the analog voice mail systems.

Before You Begin

You should modify these settings on any Cisco IP Phones and on any analog phones connected to the VG248 that require access to this voice mail system.

The following steps require that these phones have already been added to the Cisco CallManager database. If you need assistance adding an analog phone or a Cisco IP Phone, see the "Adding the VG248 to Cisco CallManager" section and the online help and documentation included with Cisco CallManager.

Procedure


Step 1 From Cisco CallManager, choose Device > Phone.

Step 2 Enter search criteria to locate a specific phone, which could be a Cisco IP Phone or an analog phone attached to another port on the VG248.

Step 3 Click the name of the phone to update.

Step 4 From the Directory Numbers list, click the line that you want to update.

Step 5 Update the settings as described below:

Voice Mail Profile—Choose Default to use the default voice mail profile or choose a specific voice mail profile. Cisco CallManager uses this information to determine to which, if any, voice mail system to forward calls.

Forward Busy—Check the box in the Voice Mail column to forward the call to voice mail.

Forward No Answer—Check the box in the Voice Mail column to forward the call to voice mail.

Step 6 Click Update.