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Release Notes for Cisco Unity Express 8.6

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Table Of Contents

Release Notes for Cisco Unity
Express Release 8.6

Contents

System Requirements

Hardware Supported

Languages Supported

Files Included in Cisco Unity Express 8.6.x

Cisco Unity Express Software Licenses and Factory-Set Limits

Cisco Unified IP Phone Support

Cisco Unity Express Software License Activation

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New Hardware Supported in Cisco Unity Express 8.6.1

SM-SRE-710-K9 and SM-SRE-910-K9

New Hardware Supported in Cisco Unity Express 8.6.4

New Features and Enhancements in Cisco Unity Express 8.6.1

Editor Express Enhancements

Fax Preview

Secure Messaging

Support for Hosted SMTP Providers

Support for New IMAP Clients

Support for Client Services Framework Clients

Support for Additional Languages

New Features and Enhancements in Cisco Unity Express 8.6.4

Trivial PIN Validation

Support for Cisco Unified Communications Manager 9.0 and Cisco Unified CallManager Express 9.0

New Features and Enhancements in Cisco Unity Express 8.6.6

Support for Cisco Unified Communications Manager 9.1

New Features and Enhancements in Cisco Unity Express 8.6.7

Support for Cisco Unified Communications Manager 10.x

Cascading Message Notification

New and Modified CLI Commands

New and Modified CLI Commands in Cisco Unity Express 8.6.1

New and Modified CLI Commands in Cisco Unity Express 8.6.4

New and Modified CLI Commands in Cisco Unity Express 8.6.7

Caveats

Cisco IOS Caveats Related to Cisco Unity Express

Open Caveats—Cisco Unity Express Release 8.6.1

Open Caveats—Cisco Unity Express Release 8.6.6

Open Caveats—Cisco Unity Express 8.6.7

Resolved Caveats—Cisco Unity Express 8.6.7

Release Notes for TimeCardView 8.6

Hardware Supported for TimeCardView 8.6

Cisco Unified IP Phones that Support TimeCardView 8.6

Languages Supported for TimeCardView 8.6

TimeCardView 8.6 Software Licenses and Factory-Set Limits

Files Included in TimeCardView 8.6

TimeCardView 8.6 Software Compatibility

TimeCardView 8.6 Caveats

Resolved Caveats—TimeCardView Version 8.6.1

Open Caveats—TimeCardView Version 8.6.1

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity
Express Release 8.6


First Published: June 17, 2011
Last Updated: November 11, 2013
OL-25288-05

This Release Notes document supports Cisco Unity Express Release 8.6.x.

We recommend that you read the field notices for Cisco Unity Express 8.6.x to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find the field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find the field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of Cisco Unity Express Release 8.6.x.

Table 1 Cisco Unity Express Release 8.6.x History

Cisco Unity Express Version
Release Date

8.6.1

June 17, 2011

8.6.4

July 30, 2012

8.6.6

March 02, 2013

8.6.7

November 11, 2013


Contents

This Release Notes document contains the following sections:

System Requirements

New Features and Enhancements

Caveats

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

The hardware and software requirements for Cisco Unity Express Release 8.6.x are provided in the following sections:

Hardware Supported

Languages Supported

Files Included in Cisco Unity Express 8.6.x

Cisco Unity Express Software Licenses and Factory-Set Limits

Cisco Unified IP Phone Support

Cisco Unity Express Software License Activation

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

Hardware Supported

Table 2 lists the supported platforms and the minimum Cisco IOS software release required to support Cisco Unity Express 8.6.x.

Table 2 Platforms Supported in Cisco Unity Express 8.6.x and Minimum Cisco IOS Software Release Required 

Cisco Platform
Cisco Unity Express Enhanced Network Module (NME-Cisco CUE)
Cisco Unity 
Express AIM2-Cisco CUE
Cisco Unity Express ISE-Cisco Unity Express module Installed in Cisco 1861 1
Cisco Unity Express on ISM-SRE-300-K9
Cisco Unity Express on SM-SRE-700-K9 and SM-SRE-900-K9
Cisco Unity Express on SM-SRE-710-K9 and SM-SRE-910-K9

Cisco 1861

12.4(11)XW 12.4(20)T

Cisco 2801

12.4(22)YB4 12.4(24)T

Cisco 2811
Cisco 2821
Cisco 2851

12.4(9)T

12.4(22)YB4 12.4(24)T

Cisco 2901

15.0(1)M

Cisco 2911
Cisco 2921
Cisco 2951

15.0(1)M2

15.0(1)M

15.0(1)M

15.1(4)M

Cisco 3725
Cisco 3745

12.4(9)T

Cisco 3825
Cisco 3845

12.4(9)T

12.4(22)YB4 12.4(24)T

Cisco 3925
Cisco 3945

15.0(1)M2

15.0(1)M

15.0(1)M

15.1(4)M

Cisco 3925E
Cisco 3945E

15.1(1)T2

15.1(1)T

15.1(4)M

1 The ISE-Cisco CUE module is preinstalled in Cisco 1861 and cannot be removed. The Cisco 1861 ships with the corresponding Cisco IOS release preinstalled.

2 The SM-NM-ADPTR is required to install the NME-Cisco CUE on the Cisco 29xx and Cisco 39xx platforms.


Languages Supported

Cisco Unity Express 8.6.x supports 24 different languages for the telephony user interface and the VoiceView Express user interface. However, the GUI pages, command-line interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are available only in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-Cisco CUE, ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9. You can install up to two languages on the AIM2-Cisco CUE and ISE-Cisco CUE.

Cisco Unity Express 8.6.x supports the following languages:

Arabic

Chinese (Hong Kong)—Introduced in Cisco Unity Express Release 8.6.1

Chinese (Mandarin)

Chinese (Traditional for Taiwan)—Introduced in Cisco Unity Express Release 8.6.1

Danish

Dutch

English (United Kingdom)

English (United States)

French (Canada)

French (Europe)

German

Hungarian

Italian

Japanese

Korean

Norwegian

Portuguese (Brazil)

Portuguese (Portugal)

Russian

Spanish (Europe)

Spanish (Latin America)

Spanish (Mexico)

Swedish

Turkish

Files Included in Cisco Unity Express 8.6.x

For information about the list of files included in Cisco Unity Express 8.6.x, see the Cisco Unity Express 8.6 Installation and Upgrade Guide.

Cisco Unity Express Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco Unity Express. Sessions, such as mailboxes, voice ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, the count for each license, and the maximum count for resources such as Mailbox, Voice Port, or IVR.

Table 3 Cisco Unity Express-Supported License in Mailboxes 

License Type
Supported License
Count per License
Maximum Count
     
AIM2
NME
Cisco CUE on ISM-SRE-300-K9
Cisco CUE on: SM-SRE-700-K9
SM-SRE-710-K9
SM-SRE-900-K9
SM-SRE-910-K9

Mailboxes

FL-Cisco CUE-MBX-5

FL-Cisco CUE-NR-MBX-5*

5

65

275

100

500

Voice Ports

FL-Cisco CUE-PORT-2

FL-Cisco CUE-NR-PORT-2*

2

6

24

10

32

IVR Sessions

FL-Cisco CUE-IVR-2

FL-Cisco CUE-NR-IVR-2*

2

6

24

10

32

TimeCardView Users1

FL-TCV-USER-1

FL-TCV-NR-USER-1*

1

65

275

100

500

1 TimeCardView is an add-on application that enables you to track time and attendance. For more information, see the "Release Notes for TimeCardView 8.6" section.


* Licenses with Non-Rehostable (NR) are licenses that are installed in the factory, or licenses that are issued as a replacement for legacy licenses.

Note You do not have to buy IVR session licenses if you plan to use only voicemail and auto attendant with basic IVR applications. IVR session licenses are required only if your application contains advanced IVR features, such as email, fax, database access, or VXML scripts.

Each IVR session consumes one port, and thus reduces the number of ports available for use by voicemail and auto attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto attendant will be disabled due to the lack of available ports. Carefully consider how many IVR sessions you need and install or activate licenses only for that number of IVR sessions.


Table 4 lists the number of voice ports that are installed by default.

Table 4 Default Voice Ports Installed 

Hardware Module
Number of Voice Ports Installed by Default

SM-SRE-910-K9

4

SM-SRE-900-K9

4

SM-SRE-710-K9

4

SM-SRE-700-K9

4

ISM-SRE-300-K9

2

NME-Cisco CUE

8

AIM2-Cisco CUE

6



Note The Cisco 1861 platform with the ISE-Cisco CUE module installed supports 65 mailboxes and six voice ports that do not require licenses.


Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.

Table 5 describes the various voicemail limits.

Table 5 Cisco Unity Express 8.6.x Voicemail Limits 

Voicemail Limits
ISE-Cisco CUE on Cisco 1861
AIM2
NME
Cisco CUE on ISM-SRE-300-K9
Cisco CUE on SM-SRE-700-K9,
SM-SRE-710-K9,
SM-SRE-900-K9,
SM-SRE-910-K9

Total Mailbox Storage (Hrs)

14 or 81

14

300

60

600

Number of Users

100

100

300

200

500

Number of IMAP sessions

20

20

50

50

250

Number of VoiceView sessions

4

3

24

10

32

Number of Groups

30

30

40

40

40

Number of Group Owners

100

100

400

400

400

Number of Group Members

200

200

1000

1000

1000

Number of Public Distribution Lists

15

15

25

25

25

Maximum List Members

500

500

1000

1000

1000

Maximum Remote Users

20

20

100

100

100

Maximum Remote Locations

100

100

500

500

500

Maximum Cached Users

20

20

100

100

100

Number of Languages Supported

2

2

5

5

5

Number of SIP/JTAPI Triggers

8

8

12

8

12

Number of Custom Scripts

12

12

16

16

16

Number of Custom AA Applications
(nonsystem)

4

4

8

8

8

Custom Prompts Capacity
(Meg2 /minute) per Installed Language

25/50

25/50

125/250

125/250

125/250

Number of days of Historical Data Stored

90

90

365

365

365

Number of Simultaneous Historical Reporting Clients Supported

2

2

2

2

2

1 With historical reporting or multiple languages.

2 Meg is for engineering use.


Table 6 describes the various IVR limits.

Table 6 Cisco Unity Express 8.6.x IVR Limits 

IVR Limits
AIM2
NME
Cisco CUE on ISM-SRE-300-K9
Cisco CUE on SM-SRE-700-K9,
SM-SRE-710-K9,
SM-SRE-900-K9,
SM-SRE-910-K9

Max Size Template Documents

8 KB

8 KB

8 KB

8 KB

Max Size Tiff Documents

512 KB

512 KB

512 KB

512 KB

Max Size Generic Documents

512 KB

512 KB

512 KB

512 KB

Number of Template Documents
(Per Installed Language)

10

50

50

50

Number of Tiff Documents
(Per Installed Language)

5

25

25

25

Number of Generic Documents
(Per Installed Language)

5

25

25

25

Number of Custom HTTP Triggers

21

81

41

82

Max Sessions for HTTP Triggers

IVR

IVR

IVR

IVR

Number of Custom IVR Applications

4

8

8

8

Number of Database Profiles

5

8

8

8

Number of Database Connections/Profiles

NA

21 times IVR

21 times IVR

21 times IVR

Number of Attachments per E-mail

5

5

5

5

E-mail/F ax Max Queue Size

500

500

500

500

Number of VoiceXML Webapps

2

8

4

8

1 Number of licensed IVR sessions.



Note The Cisco 1861 platform with the ISE-Cisco CUE module installed does not support IVR.


Cisco Unified IP Phone Support

Table 7 lists the Cisco Unified IP phones supported in Cisco Unity Express 8.6.x.

Table 7 Cisco Unified IP Phones Supported 

Cisco Unified IP Phone Model
Supports
Basic Voicemail Calls
Supports
VoiceView Express
Supports TimeCardView

521/524G

¸

X

SPA 525

¸

SPA 941

¸

SPA 942

¸

3911/51

¸

6941

¸

¸

X1

7921

¸

¸

¸

7925

¸

¸

7940

¸

¸

¸

7940/G

¸

¸

¸

7941

¸

¸

¸

7942

¸

¸

¸

7945

¸

¸

¸

7960

¸

¸

X1

7960/G

¸

¸

¸

7961

¸

¸

¸

7962

¸

¸

¸

7965

¸

¸

¸

7970

¸

¸

¸

7971

¸

¸

¸

7975

¸

¸

¸

8945

¸

¸

¸

8961

¸

¸

¸

9951

¸

¸

9971

¸

¸

1 Does not support the integrated login view of the TimeCardView and the VoiceView Express (TimeCardView plus Inbox option).


.

Cisco Unity Express Software License Activation

Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.


Note When you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.


Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.6.x:

A clean installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide.

Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide.

A clean installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 8.6 Installation and Upgrade Guide. We recommend that you use this upgrade process only if the other methods are unsuccessful.

Table 8 provides a matrix of the upgrade processes available for the different software versions for the supported modules. If you upgrade using either of the clean installation processes, the existing configuration files on the system are not preserved. Voice mails, greetings, or passwords configured on the system are lost.

To preserve your configuration, back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, Cisco Unity Express must be reconfigured.

Table 8 Cisco Unity Express Software 8.6.x Upgrade Process Matrix 

Upgrade for Cisco Unity Express on SM-SRE-700-K9 from the Following Release Nos.
Upgrade for Cisco Unity Express on ISM-SRE-300-K9 from the Following Release Nos.
Upgrade for AIM2-Cisco Unity Express from the Following Release Nos.
Upgrade For NME-Cisco Unity Express from the Following Release Nos.
Upgrade For 1861 from the Following Release Nos.
To Release 8.6.x

8.5.x

8.5.x

8.5.x

8.5.x

8.5.x

soft inst. upgrade

soft inst. clean

boot helper

8.0.x

8.0.x

8.0.x

8.0.x

8.0.x

N/A

7.1.x

7.1.x

7.1.x

7.1.x

N/A

N/A

N/A

7.0.x

7.0.x

N/A

N/A

N/A

3.2.x

3.2.x


When planning your software upgrade, consider the following:

If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

If your system is using an AIM-Cisco CUE module, you must upgrade to the AIM2-Cisco CUE module before upgrading the software to Cisco Unity Express 8.6.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, you must purchase a new license and perform a new installation.

Software Compatibility

Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 8.6.x compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express and the license being used, perform the following steps:


Step 1 Open a Telnet session.

Step 2 Use Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command and provide the password to enter the Cisco Unity Express command environment:

enable

<router password>

Step 5 The following list provides details of the routers that can be used and the corresponding commands. Enter the command pertaining to the router you are using:

NME-CUE and AIM2-CUE:

service-module service-engine slot/port session

ISM-SRE-300-K9:

service-module ism slot/port session

SM-SRE-700-K9 and SM-SRE-900-K9:

service-module sm slot/port session

Step 6 Enter the following command to enter Cisco Unity Express EXEC mode:

enable

Step 7 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 8 Enter the following command to display the Cisco Unity Express software license:

show license


New Features and Enhancements

This section describes the new features and enhancements in Cisco Unity Express 8.6.x:

New Hardware Supported in Cisco Unity Express 8.6.1

New Hardware Supported in Cisco Unity Express 8.6.4

New Features and Enhancements in Cisco Unity Express 8.6.1

New Features and Enhancements in Cisco Unity Express 8.6.4

New Features and Enhancements in Cisco Unity Express 8.6.6

New Features and Enhancements in Cisco Unity Express 8.6.7

New and Modified CLI Commands

New Hardware Supported in Cisco Unity Express 8.6.1

Cisco Unity Express 8.6.1 supports the following new hardware:

SM-SRE-710-K9 and SM-SRE-910-K9

SM-SRE-710-K9 and SM-SRE-910-K9

Cisco Unity Express 8.6.1 provides support for the SM-SRE-710-K9 and SM-SRE-910-K9 modules. These modules are Services-Ready Engine (SRE) modules supported on the following router models:

Cisco 2911

Cisco 2921

Cisco 2951

Cisco 3925

Cisco 3945

Cisco 3925E

Cisco 3945E

New Hardware Supported in Cisco Unity Express 8.6.4

Cisco Unity Express 8.6.4 provides support for Cisco IP phone models 6941 and 8945.

New Features and Enhancements in Cisco Unity Express 8.6.1

Cisco Unity Express 8.6.1 supports the following new features and enhancements:

Editor Express Enhancements

Fax Preview

Secure Messaging

Support for Hosted SMTP Providers

Support for New IMAP Clients

Support for Client Services Framework Clients

Support for Additional Languages

Editor Express Enhancements

Additional menu options have been added to the GUI for Editor Express.

Fax Preview

Fax Preview displays a preview of the fax message attachments in the VoiceView Express interface on the Cisco IP phone screens. Fax Preview is supported on the following Cisco Unified IP phones:

Cisco Unified IP Phone 7941

Cisco Unified IP Phone 7942

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961

Cisco Unified IP Phone 7962

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

Secure Messaging

Beginning with Cisco Unity Express 8.6, secure messaging allows you to configure the secure messaging settings globally or for individual mailboxes. Messages that are marked as secure can only be accessed if the corresponding subscriber accesses Cisco Unity Express Web Voicemail using a secure HTTPS session.

Support for Hosted SMTP Providers

Cisco Unity Express 8.6 supports Simple Mail Transfer Protocol (SMTP) over Transport Layer Security (TLS) Version 1.0 or Secure Sockets Layer (SSL) Version 3.0 to host the following SMTP providers:

Gmail

Yahoo Mail

Windows Live

Microsoft Exchange

Hotmail

Support for New IMAP Clients

Cisco Unity Express 8.6 supports the following new IMAP clients:

IP phone third-party clients

Cisco Mobile 8.0

Microsoft Outlook 2010

Microsoft Entourage 2008

Microsoft Windows Live Mail 12.0

IBM Lotus Notes 8.5

IBM Lotus Notes 8.0

IBM Lotus Notes 7.0

Support for Client Services Framework Clients

Cisco Unity Express 8.6 supports the following clients that use the Client Services Framework (CSF):

Cisco Unified Personal Communicator (CUPC) 8.5

Cisco Unified Communications Integration for Microsoft Office Communicator 8.0

Support for Additional Languages

Cisco Unity Express 8.6 supports the following new languages:

Hong Kong Chinese

Traditional Chinese (Taiwan)

New Features and Enhancements in Cisco Unity Express 8.6.4

Cisco Unity Express 8.6.4 supports the following new features and enhancements:

Trivial PIN Validation

Support for Cisco Unified Communications Manager 9.0 and Cisco Unified CallManager Express 9.0

Trivial PIN Validation

Cisco Unity Express 8.6.4 introduces a new set of PIN validations that can be enabled by the following CLI command:

# configure terminal

(config)# security pin trivialcheck

Support for Cisco Unified Communications Manager 9.0 and Cisco Unified CallManager Express 9.0

Cisco Unity Express 8.6.4 provides support for Cisco Unified Communications Manager (CUCM) 9.0 and Cisco Unified CallManager Express (CME) 9.0.

New Features and Enhancements in Cisco Unity Express 8.6.6

Cisco Unity Express 8.6.6 supports the following enhancement:

Support for Cisco Unified Communications Manager 9.1

Support for Cisco Unified Communications Manager 9.1

Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.

New Features and Enhancements in Cisco Unity Express 8.6.7

Cisco Unity Express 8.6.7 supports the following enhancements:

Support for Cisco Unified Communications Manager 9.1

Cascading Message Notification

Support for Cisco Unified Communications Manager 10.x

Cisco Unity Express 8.6.7 provides support for Cisco Unified Communications Manager 10.x.

Cascading Message Notification

The maximum time after which the user or General Delivery Mailbox (GDM) is notified if the message is not heard is increased to 10080 minutes (168 hours).

New and Modified CLI Commands

The following sections describe the new and modified commands in Cisco Unity Express 8.6.x:

New and Modified CLI Commands in Cisco Unity Express 8.6.1

New and Modified CLI Commands in Cisco Unity Express 8.6.4

New and Modified CLI Commands in Cisco Unity Express 8.6.7

New and Modified CLI Commands in Cisco Unity Express 8.6.1

The following new commands have been added in Cisco Unity Express 8.6.1:

secure-messaging incoming (mailbox)

secure-messaging outgoing (mailbox)

smtp server security

voicemail secure-messaging outgoing

voicemail secure-messaging (location)

The following command has been modified in Cisco Unity Express 8.6.1:

show imap configuration


Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Releases.


New and Modified CLI Commands in Cisco Unity Express 8.6.4

The following new command has been added in Cisco Unity Express 8.6.4:

security pin trivialcheck

The following command has been modified in Cisco Unity Express 8.6.4:

show security detail

This command now indicates whether the PIN Trivial Check feature is enabled or disabled, as follows:

Pin Trivial Check: Enabled

or

Pin Trivial Check: Disabled

New and Modified CLI Commands in Cisco Unity Express 8.6.7

The following new command has been added in Cisco Unity Express 8.6.7:

groupname group-id notification cascade-to uid after minutes

The maximum time limit after which the notification cascade occurs is changed to 10080 minutes (168 hours).


Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Releases.


Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express version.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use the Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest Cisco Unity Express DDTS information, go to the Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to the Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

This section lists the following caveats:

Cisco IOS Caveats Related to Cisco Unity Express

Open Caveats—Cisco Unity Express Release 8.6.1

Open Caveats—Cisco Unity Express Release 8.6.6

Open Caveats—Cisco Unity Express 8.6.7

Resolved Caveats—Cisco Unity Express 8.6.7

Cisco IOS Caveats Related to Cisco Unity Express

The following Cisco IOS caveat affects the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules supported in Cisco Unity Express 8.6.x. This caveat has been resolved in the following Cisco IOS releases: 15.0(1)M3, 15.1(1)T1, and 15.1(2)T. For information about the related Cisco IOS releases, see the Release Notes for Cisco IOS Release 15.0M and the Cross-Platform Release Notes for Cisco IOS Release 15.1M&T. See also CSCtg04677 in the "Open Caveats —Cisco Unity Express Version 8.0.1" section of the Release Notes for Cisco Unity Express 8.0.

CSCtf17799

Symptom: The service-module install command may intermittently fail with a "Corrupted TCL file detected" error.

Conditions: This symptom occurs when you use the service-module install command with an FTP download URL.

Workaround: Reset the module and retry.

Open Caveats—Cisco Unity Express Release 8.6.1

CSCth96879

Symptom: When a SIP phone transfers a call to Cisco CUE, there is no voice path after the transfer is completed. This is regardless of whether the transferee is a SIP phone or an SCCP phone.

Condition: This issue occurs while transferring a call from a SIP phone.

Workaround: Configure voice class sip-profiles as follows and apply voice-class sip profile 1 to the VoIP dial peer pointing to Cisco CUE:

voice class sip-profiles 1 
request REINVITE sdp-header Audio-Attribute modify "sendonly" "sendrecv" 

CSCte59995

Symptom: When Cisco Unified IP Phone 7975 is configured for Japanese locale, upon choosing Broadcast Message > Local Location on VoiceView Express, an XML error [4] parse error is displayed.

Conditions: This symptom occurs only with Japanese locale.

Workaround: None.

CSCtq10881

Symptom: The fax preview picture does not get displayed on some of the Cisco IP phones (89xx and 99xx).

Conditions: This symptom occurs under normal conditions when attempting to preview a fax message on a Cisco IP phone.

Workaround: None.

CSCtq62721

Symptom: A Directory table full message is seen on the CLI when attempting to create a maximum number of privileges.

Conditions: This issue occurs in ISM-Cisco CUE with maximum number of users, voicemail mailboxes, groups, locations, and public and private lists.

Workaround: None.

Open Caveats—Cisco Unity Express Release 8.6.6

CSCue22562

Symptom: Cisco CUE stops processing voicemail calls when a SIP update is received.

Conditions: This issue occurs when Cisco CUE receives an update during a voicemail call from Cisco Unified CME. In Cisco Unified CME Release 15.1(4)M4 8.6, when the Unified CME receives an update and forwards it to Cisco CUE, Cisco CUE cannot process it.

Workaround: Use a release earlier than Cisco IOS 15.1(2)M4.

CSCue19233

Symptom: Cisco CUE gets locked in a reboot cycle after 23 minutes of live recording is performed on Cisco Unified Communications 560 (UC560).

Conditions: This issue occurs after a live recording is performed for more than 23 minutes and a voice message is left for more than 40 minutes with the Attach message to outgoing email notification option enabled.

Workaround: Reduce the voicemail message size such that the duration does not exceed 15 minutes. Use IMAP to access your voicemail.

CSCue15280

Symptom: Cisco CUE voicemail gets disconnected due to the missing zh_tw locale .wav file.

Conditions: This issue occurs when users call in to Cisco CUE to retrieve voicemail. When users hear the welcome prompt and press 1 to retrieve new messages, the call is disconnected by Cisco CUE immediately when attempting to access the correct .wav prompt to play the time information to a user.

Workaround: Run the voicemail conversation subscriber msg-properties brief command.

CSCue24142

Symptom: The Cisco UC560 has both English (U.S.) and French Canadian languages installed. By default, the language is French Canadian (fr-CA), but requires one user to be in English. Whenever a caller gets redirected to the English (U.S.) (en-US) user's voice mail, the subinstructions are still in French.

Conditions: This issue occurs when the user tries to leave a voicemail to an en_US language user when the system default language is fr_CA.

Workaround: None.

CSCuc27819

Symptom: A user can change a Personal Identification Number (PIN) that does not meet the trivial PIN criteria, by logging in to the admin GUI with the corresponding username and password.

Conditions: This issue occurs when the user is a member of a group with capabilities such as vm-imap, broadcast, and so on for which the user.pin privilege is disabled.

Workaround: Do not assign additional capabilities to the corresponding group.

CSCub58609

Symptom: Upon reaching the configured maximum caller message size, Cisco CUE issues a prompt stating that the message is too short.

Conditions: This issue occurs while recording a voicemail until the maximum caller message size is reached.

Workaround: Record a shorter message that is less than the maximum caller message size.

CSCub50148

Symptom: A backup that is restored from the CLI and GUI is not synchronized.

Conditions: This occurs while trying to restore the backup from the CLI and GUI after a factory restore.

Workaround: Run write memory command copy running configuration to startup configuration before performing a backup operation.

CSCud76068

Symptom: Successive future messages take on incorrect delivery dates.

Conditions: This issue occurs while sending successive future messages one after the other.

Workaround: Send a future message, disconnect from the mailbox, and log in to the mailbox again to send the next future message.

Open Caveats—Cisco Unity Express 8.6.7

CSCuj60557

Symptom: Backup or restore tasks pertaining to the Cisco Unity Express AA scripts fail intermittently.

Condition: This issue occurs during backup or restore operations of Cisco Unity Express AA scripts.

Workaround: Upload the scripts manually after successfully completing the restoration process.

CSCub50148

Symptom: Backups restored from GUI and CLI are not in sync with each other.

Condition: This issue occurs when you try to restore the backups from the CLI and the GUI after a factory restore.

Workaround: Run write memory command to copy running configuration to startup configuration before performing backups.

Resolved Caveats—Cisco Unity Express 8.6.7

CSCub17805

Symptom: When you attempt to send a message on a future date, the following error message is displayed.

"Your message could not be delivered to - The message format was not accepted by the remote voice mail system"

Conditions: This issue occurs when your mailbox is full.

Workaround: Clear some of the messages from your mailbox and retry.

CSCuc50689

Symptom: Both the standard and alternate voicemail greetings are shown as Active in the VoiceView menu on the IP phone display.

Conditions: This issue occurs when using the VoiceView menu on the IP phone to change the Cisco Unity Express active greeting from the standard greeting to the alternate greeting.

Workaround: Navigate to the Alternate Greetings menu on the IP phone display and manually deactivate Alternate Greetings. This removes the Active keyword next to Alternate Greetings menu.

CSCue22562

Symptom: Cisco Unity Express stops processing the voicemail call.

Conditions: This issue occurs when Cisco Unity Express receives an update during a voicemail call from Cisco Unified CME. In Cisco Unified CME Release 15.1(4)M4 8.6, when the Cisco Unified CME receives an update and forwards it to Cisco Unity Express, the latter cannot process it. In releases prior to Release Cisco Unified CME 15.1(4)M4 8.6, accepted the update and sent an invite to Cisco Unity Express.

Workaround: Use Cisco IOS 15.1(2)T4.

CSCue02592

Symptom: Users cannot a dial single digit in the Auto Attendant (AA).

Conditions: This issue occurs when users of Cisco Unity Express call the AA pilot and then dial a single digit from 0 to 9. The call does not get disconnected for some extensions.

Workaround: Set the extension length as 2.

CSCue19233

Symptom: Cisco CUE gets locked in a reboot cycle after 23 minutes of live recording is performed on Cisco Unified Communications 560 (UC560).

Conditions: This issue occurs after a live recording is performed for more than 23 minutes and a voice message is left for more than 40 minutes with the Attach Message to Outgoing Email Notification option enabled.

Workaround: Reduce the voicemail message size such that the duration does not exceed 15 minutes. Use IMAP to access your voicemail.

CSCui14119

Symptom: While using the Canadian French (CA_FR) language pack on Cisco Unity Express, when a user tries to change the password and when it does not meet the Trivial PIN criteria, TUI and Voice View play and display, respectively, the error message in English instead of Canadian French.

Conditions: This issue occurs when the Trivial PIN criteria do not match with the password.

Workaround: A specific prompt should be available for CA_FR by recording the prompt in Canadian French.

CSCud88737

Symptom: Cisco Unity Express Release is not getting integrated with Cisco Unified Communication Manager Release 10.x.

Conditions: This issue occurs during the integration of Cisco Unity Express 8.6.4 with Cisco Unified Communication Manager 9.1 and later.

Workaround: None.

CSCug42165

Symptom: Cisco Unity Express Release 8.6.7 has an upper limit of 1440 minutes on cascading time.

Conditions: This issue occurs when the Cascading Notification feature is used for time bound beyond 24 hours.

Workaround: None.

CSCuh86028

Symptom: Cisco Unity Express TW Locale (Traditional Chinese) cannot play the dial-by-extension prompt.

Conditions: This issue occurs in Cisco Unity Express 8.6.4 and 8.6.6 for zh-TW locale.

Workaround: Redesign the AA menu to prevent CUE from playing the default dial-by-extension AAEnterExtn.wav prompt.

CSCub18323

Symptom: When a subscriber tries to send a message, the following message is displayed:

Your message, is no longer available could not be delivered to following recipient extn 69999, the recipient mailbox is full, extn 68888, the recipient mailbox is full.

Conditions: This issue occurs only in a multiple recipients' scenario and when the recipients' mailbox is full.

Workaround: Send a message to one recipient at a time.

CSCud76068

Symptom: Successive messages scheduled for a future date take on incorrect delivery dates.

Conditions: This issue occurs while sending successive future messages one after the other.

Workaround: Send a future message, disconnect from the mailbox, and log in to the mailbox again to send the next future message.

CSCud72193

Symptom: Sending future messages on a past date fails.

Conditions: This issue occurs when trying to send future messages on a date that has passed.

Workaround: None.

CSCue15280

Symptom: Cisco CUE voicemail gets disconnected due to the missing zh_tw locale .wav file.

Conditions: This issue occurs when users call in to Cisco CUE to retrieve voicemail. When users hear the welcome prompt and press 1 to retrieve new messages, the call is disconnected by Cisco CUE immediately when attempting to access the correct .wav prompt to play the time information to users.

Workaround: Run the voicemail conversation subscriber msg-properties brief command.

CSCue99310

Symptom: When a user checks the Cisco Unity Express Notification Schedule via TUI, Cisco Unity Express will play an incorrect time.

Conditions: This issue occurs when the time zone is not set while scheduling a notification.

Workaround: Set the appropriate time zone value while scheduling a notification.

CSCue80256

Symptom: A user is allowed to change a PIN that does not meet the Trivial PIN criteria if the user belongs to a group to which the user.pin privilege is disabled.

Conditions: This issue occurs when the user.pin privilege is disabled for the group to which the user belongs.

Workaround: Enable user.pin privilege for the group.

Release Notes for TimeCardView 8.6

This section of the Release Notes document covers TimeCardView 8.6, an add-on application to Cisco Unity Express that enables you to track time and attendance.


Note From TimeCardView 7.1, software licenses for TimeCardView must be activated. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.


Information about the hardware and software requirements for TimeCardView are available in the following sections:

Hardware Supported for TimeCardView 8.6

Languages Supported for TimeCardView 8.6

Files Included in TimeCardView 8.6

Files Included in TimeCardView 8.6

TimeCardView 8.6 Software Compatibility

TimeCardView 8.6 Caveats

Hardware Supported for TimeCardView 8.6

TimeCardView 8.6 is supported on the following platforms:

ISM-SRE-300-K9

SM-SRE-700-K9

SM-SRE-710-K9

SM-SRE-900-K9

SM-SRE-910-K9

AIM2-Cisco CUE

NME-Cisco CUE

Cisco 1861 Integrated Services Router

Because TimeCardView is an add-on to Cisco Unity Express, for information about the supported platforms and the minimum Cisco IOS release required to support TimeCardView 8.6, see the "Hardware Supported" section.

Cisco Unified IP Phones that Support TimeCardView 8.6

See Table 7 for a list of the Cisco Unified IP phones that support TimeCardView 8.6.

Languages Supported for TimeCardView 8.6

TimeCardView 8.6 supports only U.S. English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands.

TimeCardView 8.6 Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for TimeCardView.

Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView.

The number of TimeCardView users cannot exceed the number of mailboxes in the system. For information about the available TimeCardView licenses and the number of mailboxes supported, see Table 3.

Files Included in TimeCardView 8.6

For the NME-Cisco CUE and AIM2-Cisco CUE module:

timecardview.nmx.8.6.x.pkg—Main package for the TimeCardView application

timecardview.nmx.8.6.x.prt1—Package payload containing all the data files and executable files associated with the TimeCardView application

For the ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-710-K9, SM-SRE-900-K9, and SM-SRE-910-K9 modules:

timecardview.sme.8.6.x.pkg—Main package for the TimeCardView application

timecardview.sme.8.6.x.prt1—Package payload containing all the data files and executable files associated with the TimeCardView application

For the Cisco 1861 Integrated Services Router:

timecardview.ise.8.6.x.pkg—Main package for the TimeCardView application

timecardview.ise.8.6.x.prt1—Package payload containing all the data files and executable files associated with the TimeCardView application

For integration with QuickBooks:

CUCE-TCVQB-Connector-Installer-8.6.x.exe

TimeCardView 8.6 Software Compatibility

TimeCardView 8.6 is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 8.6. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.

TimeCardView 8.6 Caveats

Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains:

Resolved Caveats—TimeCardView Version 8.6.1

Open Caveats—TimeCardView Version 8.6.1

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest TimeCardView DDTS information, go to the Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to the Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.

Resolved Caveats—TimeCardView Version 8.6.1

None.

Open Caveats—TimeCardView Version 8.6.1

None.

Related Documentation

For related documentation, see Cisco Unity Express Documentation, By Version.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm