Cisco Unity Express 8.5 Installation and Upgrade Guide
Overview of Cisco Unity Express 8.5 Software Installation
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Overview of Cisco Unity Express 8.5 Software Installation

Table Of Contents

Overview of Cisco Unity Express 8.5 Software Installation

Licensing System

Cisco Unity Express 8.5 Module Support

Support for SM-SRE-900-K9

Differences Between the AIM2-CUE, NME-CUE, and SRE Modules

Legacy Modules Not Supported

Checklist for New Software Installation

Types of Cisco Unity Express Software Upgrades

Software Upgrade Overview

Platforms and Cisco IOS Software Images

Uninterruptible Power Supply Recommendations

Software Licenses and Factory-Set Limits

Additional References

Related Cisco Unity Express Documents

Related Cisco IOS Documents

MIBs

RFCs

Technical Assistance


Overview of Cisco Unity Express 8.5 Software Installation


Last updated: February 1, 2011

This guide describes the set of Cisco Unity Express command-line interface (CLI) commands and graphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.

Use the tasks and procedures in this guide before performing the administrative tasks described in the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions.


Note Use this guide for a Cisco Unity Express installation or upgrade. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco Unified Communications Manager, or the Cisco Unified Communications Manager Express router. For late-breaking information about this version of Cisco Unity Express, see the Release Notes for Cisco Unity Express 8.5.


This chapter contains the following sections:

Licensing System

Cisco Unity Express 8.5 Module Support

Checklist for New Software Installation

Types of Cisco Unity Express Software Upgrades

Platforms and Cisco IOS Software Images

Uninterruptible Power Supply Recommendations

Software Licenses and Factory-Set Limits

Additional References

Licensing System

Cisco Unity Express 8.5 supports the Cisco Software Licensing (CSL) system. With CSL licenses, the mailbox license count includes both personal mailboxes and General Delivery Mailboxes (GDMs). The type of the mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses and can be configured either as part of post-install process during bootup or using the CLI or GUI. The system must be rebooted for the call agent configuration to take effect if it is configured using the the CLI or GUI.

CSL licensing is explained further in this guide and in Software Activation for Cisco Unity Express 7.1 and Later Versions.

Cisco Unity Express 8.5 Module Support

This section describes Cisco Unity Express 8.5 module support. It is divided into the following sections:

Support for SM-SRE-900-K9

Differences Between the AIM2-CUE, NME-CUE, and SRE Modules

Legacy Modules Not Supported

Legacy Modules Not Supported

Support for SM-SRE-900-K9

Cisco Unity Express 8.5 adds support for the the SM-SRE-900-K9 Service Ready Engine (SRE) module. This module is supported only on the Cisco 2900 Series and Cisco 3900 Series routers. For more information about the capacity for scripts and prompts, and other specifications for this module, see the Release Notes for Cisco Unity Express 8.5.

The Cisco Unity Express application is normally pre-installed on these modules at the factory. However, there may be cases where the software may need to be re-installed. For more information, see the "Installing Cisco Unity Express 8.5 Software on Services Ready Engine (SRE) Modules" section on page 31.

Differences Between the AIM2-CUE, NME-CUE, and SRE Modules

Cisco Unity Express 8.5 is supported on the advanced integration module (AIM2-CUE) and the enhanced network module (NME-CUE). The AIM2-CUE is a replacement module for the AIM-CUE, but all software functionality and system capacity is the same on both modules unless otherwise documented. The ISM-SRE and SM-SRE modules are for use with Cisco Integrated Services Router Generation 2 router platforms only.


Note The AIM-CUE module is not supported in Cisco Unity Express 8.5.


Cisco Unity Express features work the same way on these modules with the following exceptions:

Physical differences:

The AIM2-CUE is a 6-port module that stores a maximum of 65 voice mailboxes and 14 hours of voice messages.

The NME-CUE is a 24-port module that stores a maximum of 275 voice mailboxes and 300 hours of voice messages.

The ISM-SRE-300-K9 module is a 10-port module that stores a maximum of 100 mailboxes and 60 hours of voice messages. This module is supported on Cisco 2900 Series and Cisco 3900 Series routers only.

The SM-SRE-700-K9 and SM-SRE-900-K9 modules are 32-port modules that store a maximum of 500 mailboxes and 600 hours of voice messages. These modules are supported on Cisco 2900 Series and Cisco 3900 Series routers only.

A trace or log command used on the NME-CUE and SM-SRE automatically saves the data to the disk. On the AIM2-CUE and ISM-SRE, the trace and log data are not saved to flash memory. The log trace buffer save command is available to save the data to the AIM2-CUE and ISM-SRE flash memory.

The different hardware modules support different capacities for scripts and prompts. See the Release Notes for Cisco Unity Express 8.5 for these capacities.

Legacy Modules Not Supported

Cisco Unity Express 8.5 does not support the AIM-CUE, NM-CUE and NM-CUE-EC modules.

Checklist for New Software Installation

A new Cisco Unity Express installation requires the following procedures:

Table 1 Task List for Cisco Unity Express New Software Installation 

Checklist
Checkoff

1. Activate the Cisco Unity Express software licenses. See Software Activation for Cisco Unity Express 7.1 and Later Versions.

2. Review the prerequisites for your system to prepare for the Cisco Unity Express installation. See "Prerequisites for Installing Cisco Unity Express Software" on page 15.

3. Perform a "clean" installation or an upgrade from a previous version. See "Upgrading to Cisco Unity Express 8.5" on page 39.

4. For "clean" installations, configure the required components of Cisco Unity Express as described in "Installing Cisco Unity Express 8.5 Software" on page 23. For upgrades from a previous version, optionally perform the steps described in "Adding or Removing Languages" on page 26.

5. Configure other components and subscribers. See the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions.


Types of Cisco Unity Express Software Upgrades

Three procedures are available for upgrading Cisco Unity Express software. Your choice depends on your platform, the version you are upgrading from, and whether or not you want to erase your existing configuration and voicemail data.

For a complete list of versions and the upgrade processes available for them, see the Release Notes for Cisco Unity Express 8.5.

Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from and your platform, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.5:

Upgrade using the online installer with the software install upgrade command. For specific instructions, see "Upgrading to Cisco Unity Express 8.5 for Existing Installations" on page 47.

A "clean" installation process upgrade using the online installer with the software install clean command. For specific instructions, see "Upgrading to Cisco Unity Express 8.5 for New Installations" on page 41.

A "clean" installation process upgrade using the boothelper. For specific instructions, see "Reinstalling a Cisco Unity Express Image Using the Boothelper" on page 55. Note that this upgrade process is recommended primarily for emergency situations when your system is not responding as required.


Caution If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.

To preserve your configuration, you must back up the existing configuration files before performing the upgrade and restore them after the upgrade. If you do not back up your configuration files before performing the upgrade, you will have to reconfigure Cisco Unity Express.

When planning your software upgrade, consider the following:

If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

When you upgrade from a release earlier than Cisco Unity Express 7.1, you must migrate from pre-CSL licenses to CSL licenses. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.


Note In versions prior to Cisco Unity Express 7.1, licenses were purchased for the specific call agents, Cisco Unified Communications Manager or Cisco Unified Communications Manager Express. In version 7.1 and later, the licenses cover both call agents, and the specific call agent is selected during the installation process.


If your system is using an AIM-CUE module you must upgrade to the AIM2-CUE module before upgrading the software to Cisco Unity Express 8.5.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Platforms and Cisco IOS Software Images

Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, Cisco Unity Express commands do not affect the Cisco IOS configuration.

Cisco Unity Express hardware modules and platforms use the Cisco IOS commands for their operation.

See the Release Notes for Cisco Unity Express 8.5 for detailed information about the supported Cisco Unity Express software images and hardware platforms.

Uninterruptible Power Supply Recommendations

We highly recommend attaching an uninterruptible power supply (UPS) to the router that houses the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS includes a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.

Automatic switchover to the UPS device (connected to aux 0) is supported if the following configuration is added to the router:


Note In the following, slot is the Cisco Unity Express module's slot number.


    line aux 0
    privilege level 15
    modem Dialin
    autocommand service-module service-engine
slot/0 shutdown no-confirm

Software Licenses and Factory-Set Limits

Factory-set system limits are determined by the license you have purchased. See the Release Notes for Cisco Unity Express 8.5 for information about system limits and license information.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

Further information about the Cisco Unity Express Open Source Software Licenses is provided at: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/COSI_Licences.html

Additional References

This section describes additional references of information regarding Cisco Unity Express.

Related Cisco Unity Express Documents

Related Topic
Document Title

Activating Cisco Unity Express software licenses.

Software Activation for Cisco Unity Express 7.1 and Later Versions

Cisco Unity Express, including links to Cisco Unity Express hardware documentation

Cisco Unity Express Documentation, By Version


Related Cisco IOS Documents


MIBs

MIBs
MIBs Link

CISCO-UNITY-EXPRESS-MIB

CISCO-VOICE-CONNECTIVITY-MIB

CISCO-VOICE-APPLICATIONS-OID-MIB

CISCO-PROCESS-MIB

SNMPv2-MIB

IF-MIB

IP-MIB

SYSAPPL-MIB

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs


RFCs

RFCs
Title

1869

SMTP Service Extensions

1893

Enhanced Mail System Status Codes

2045

Multipurpose Internet Mail Extensions Part One: Format of Internet Message Bodies, RFC

2421

Voice Profile for Internet Mail - Version 2

2821

Simple Mail Transfer Protocol

2833

RTP Payloads for DTMF Digits, Telephony Tones and Telephony Signals

3261

SIP: Session Initiation Protocol

3501

Internet Message Access Protocol - Version 4 rev1

2327

SDP: Session Description Protocol

3263

SIP: Session Initiation Protocol: Locating SIP Servers

3264

Offer/Answer Model With Session Description Protocol

3265

Session Initiation Protocol (SIP)-Specific Event Notification

3515

Session Initiation Protocol (SIP) Refer Method

3842

Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol (SIP)

3891

Session Initiation Protocol (SIP) "Replaces" Header

3892

Session Initiation Protocol (SIP) Referred-By Mechanism


Technical Assistance

Description
Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds.

Access to most tools on the Cisco Support website requires a Cisco.com user ID and password.

http://www.cisco.com/techsupport