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Release Notes for Cisco Unity Express 8.0

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Release Notes for Cisco Unity Express 8.0

Table Of Contents

Release Notes for Cisco Unity Express 8.0

Contents

System Requirements

Hardware Supported for Cisco Unity Express 8.0

Languages Supported for Cisco Unity Express 8.0

Files Included in Cisco Unity Express 8.0

Cisco Unity Express Software Licenses and Factory-Set Limits

Cisco Unity Express Software License Activation

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New Features and Enhancements in Cisco Unity Express 8.0.5

New Features and Enhancements in Cisco Unity Express 8.0.2

New Hardware Supported in Cisco Unity Express 8.0.1

SM-SRE-700-K9

New Features and Enhancements in Cisco Unity Express 8.0.1

Support for Cisco Unified Communications Manager 8.0

Support for Cisco Unified Communications Manager Express 8.0

Removal of Support for Cisco Unified Communications Manager Express GUI Functionality

Cisco Unity Express Programmatic XML Interface

User GUI for VoiceMail Subscribers

Auto Configuration

SIP and JTAPI Wildcard Trigger Patterns

Stored Caller Name

Notification of Scheduled Backup Status

Message Notification Enhancement

AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)

IMAP Access from iPhone

New and Modified CLI Commands

New and Modified CLI Commands in Cisco Unity Express 8.0.5

New and Modified CLI Commands in Cisco Unity Express 8.0.2

New and Modified CLI Commands in Cisco Unity Express 8.0.1

Caveats

IOS Caveats Related to Cisco Unity Express

Resolved Caveats—Cisco Unity Express Version 8.0.5

Resolved Caveats—Cisco Unity Express Version 8.0.2

Resolved Caveats—Cisco Unity Express Version 8.0.1

Open Caveats—Cisco Unity Express Version 8.0.1

Release Notes for TimeCardView 8.0

Hardware Supported for TimeCardView 8.0

Cisco Unified IP Phones Supporting TimeCardView 8.0

Languages Supported for TimeCardView 8.0

TimeCardView 8.0 Software Licenses and Factory-Set Limits

Files Included in TimeCardView 8.0

TimeCardView 8.0 Software Compatibility

TimeCardView 8.0 Caveats

Resolved Caveats — TimeCardView Version 8.0.5

Resolved Caveats — TimeCardView Version 8.0.2

Open Caveats — TimeCardView Version 8.0.1

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Express 8.0


First Published: March 8, 2010
Last Updated: March 28, 2011

Cisco Unity Express 8.0.x

Text Part Number OL-21790-03

These release notes support Cisco Unity Express 8.0.x and are updated as needed.

We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express version.

Table 1 Cisco Unity Express 8.0.x History

Cisco Unity Express Version
Released

8.0.1

March 8, 2010

8.0.2

June 11, 2010

8.0.5

March 24, 2011



Note The user documentation for Cisco Unity Express refers to this version as 8.0. The 8.0.5 version is the third released version for Cisco Unity Express 8.0.


Contents

These release notes contain the following sections:

System Requirements

New Features and Enhancements

Caveats

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

Hardware and software requirements for Cisco Unity Express 8.0.x are in the following sections:

Hardware Supported for Cisco Unity Express 8.0

Languages Supported for Cisco Unity Express 8.0

Files Included in Cisco Unity Express 8.0

Cisco Unity Express Software Licenses and Factory-Set Limits

Cisco Unity Express Software License Activation

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

Hardware Supported for Cisco Unity Express 8.0

Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 8.0.

Table 2 Supported Platforms in Cisco Unity Express 8.0 and Minimum Cisco IOS Release Required 

Cisco Platform
Cisco Unity Express Enhanced Network Module (NME-CUE)
Cisco Unity 
Express AIM2-CUE
Cisco Unity Express ISE-CUE module installed in Cisco 1861 1
Cisco Unity Express on ISM-SRE-300-K9
Cisco Unity Express on SM-SRE-700-K9

Cisco 1861

12.4(11)XW 12.4(20)T

Cisco 2801

12.4(22)YB4 12.4(24)T

Cisco 2811
Cisco 2821
Cisco 2851

12.4(9)T

12.4(22)YB4 12.4(24)T

Cisco 2901

15.0(1)M

Cisco 2911
Cisco 2921
Cisco 2951

15.0(1)M2

15.0(1)M

15.0(1)M

Cisco 3725
Cisco 3745

12.4(9)T

Cisco 3825
Cisco 3845

12.4(9)T

12.4(22)YB4 12.4(24)T

Cisco 3925
Cisco 3945

15.0(1)M2

15.0(1)M

15.0(1)M

Cisco 3925E
Cisco 3945E

15.1(1)T2

15.1(1)T

1 The ISE-CUE module is pre-installed in the 1861 and cannot be removed. The Cisco 1861 ships with the IOS release pre-installed.

2 The SM-NM-ADPTR is required to install the NME-CUE on the Cisco 29xx and 39xx platforms.


Languages Supported for Cisco Unity Express 8.0

Cisco Unity Express 8.0 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, command-line-interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are only available in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, ISM-SRE-300-K9, and SM-SRE-700-K9. You can install up to two languages on the AIM2-CUE and ISE-CUE.

Cisco Unity Express 8.0 supports the following languages:

Arabic

Chinese (Mandarin)

Danish

Dutch

English (United Kingdom)

English (United States)

French (Canada)

French (Europe)

German

Italian

Japanese

Korean

Portuguese (Brazil)

Portuguese (Portugal)

Russian

Spanish (Europe)

Spanish (Latin America)

Spanish (Mexico)

Swedish

Turkish

Norwegian

Hungarian

Files Included in Cisco Unity Express 8.0

For the list of files included in Cisco Unity Express 8.0, see the Cisco Unity Express 8.0 Installation and Upgrade Guide.

Cisco Unity Express Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.

.

Table 3 Cisco Unity Express Supported License in Mailboxes

License Type
Supported License
Count per License
Max Count
     

AIM2

NME

CUE on ISM-SRE-300-K9

CUE on SM-SRE-
700-K9

Mailboxes

FL-CUE-MBX-5

FL-CUE-NR-MBX-5*

5

65

275

100

500

Voice Ports

FL-CUE-PORT-2

FL-CUE-NR-PORT-2*

2

6

24

10

32

IVR Sessions

FL-CUE-IVR-2

FL-CUE-NR-IVR-2*

2

6

24

10

32

TimeCardView Users1

FL-TCV-USER-1

FL-TCV-NR-USER-1*

1

65

275

100

500

1 TimeCardView is an add-on application that enables you to track time and attendance. For more information, see Release Notes for TimeCardView 8.0.


* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses.

Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts.

Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.


Table 4 lists the number of voice ports that are installed by default.

Table 4 Default Voice Ports Installed 

Hardware Module
Number of Voice Ports Installed by Default

SM-SRE-700-K9

4

ISM-SRE-300-K9

2

NME-CUE

8

AIM2-CUE

6



Note The Cisco 1861 platform with the ISE-CUE module installed supports 65 mailboxes and six voice ports which do not require licenses.


Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.

Table 5 describes the various voicemail limits. Table 6 describes the various IVR limits.

Table 5 Cisco Unity Express 8.0 Voicemail Limits 

Voicemail Limits
ISE
AIM2
NME
CUE on ISM-SRE-300-K9
CUE on SM-SRE-700-K9

Total Mailbox Storage (Hrs)

14 or 81

14

300

60

600

Number of Users

100

100

300

200

500

Number of IMAP sessions

20

20

50

50

250

Number of VoiceView sessions

4

3

24

10

32

Number of Groups

30

30

40

40

40

Number of Group Owners

100

100

400

400

400

Number of Group Members

200

200

1000

1000

1000

Number of Public Distribution Lists

15

15

25

25

25

Maximum List Members

500

500

1000

1000

1000

Maximum Remote Users

20

20

100

100

100

Maximum Remote Locations

100

100

500

500

500

Maximum Cached Users

20

20

100

100

100

Number of Languages Supported

2

2

5

5

5

Number of SIP/JTAPI Triggers

8

8

16

16

16

Number of Custom Scripts

12

12

16

16

16

Number of Custom AA Applications
(non system)

4

4

8

8

8

Custom Prompts Capacity
(Meg2 /minute) per Installed Language

25/50

25/50

125/250

125/250

125/250

Number of days of Historical Data Stored

90

90

365

365

365

Number of Simultaneous Historical Reporting Clients Supported

2

2

2

2

2

1 With historical reporting or multiple languages.

2 Meg is for engineering use.


Table 6 Cisco Unity Express IVR Limits 

IVR Limits
AIM2
NME
CUE on ISM-SRE-300-K9
CUE on SM-SRE-700-K9

Max Size Template documents

8 KB

8 KB

8 KB

8 KB

Max Size Tiff Documents

512 KB

512 KB

512 KB

512 KB

Max Size Generic Documents

512 KB

512 KB

512 KB

512 KB

Number of Template Documents
(Per Installed Language)

10

50

50

50

Number of Tiff Documents
(Per Installed Language)

5

25

25

25

Number of Generic Documents
(Per Installed Language)

5

25

25

25

Number of Custom HTTP Triggers

22

82

42

82

Max Sessions for HTTP Triggers

IVR

IVR

IVR

IVR

Number of Custom IVR Applications1

4

8

8

8

Number of Database Profiles

5

8

8

8

Number of Database Connections/Profile

NA

22 times IVR

21 times IVR

21 times IVR

Number of Attachments per E-mail

5

5

5

5

E-mail/F ax Max Queue Size

500

500

500

500

Number of VoiceXML Webapps

2

8

4

8

1 The Cisco 1861 platform with the ISE-CUE module installed does not support IVR.

2 Number of licensed IVR sessions.


Cisco Unity Express Software License Activation

Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.


Note When you upgrade to version 8.0 from any version prior to 7.1, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.


Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.0.x:

A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 8.0 Installation and Upgrade Guide.

Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 8.0 Installation and Upgrade Guide.

A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 8.0 Installation and Upgrade Guide. We recommend using this upgrade process only if the other methods are unsuccessful.

Table 7 provides matrixes of the upgrade processes available for the different software versions for the NME-CUE. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.

To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

Table 7 Cisco Unity Express Software 8.0.x Upgrade Process Matrix 

Upgrade for CUE on ISM-SRE-300-K9 From Release
Upgrade for AIM2-CUE From Release
Upgrade For NME-CUE From Release
Upgrade For 1861 From Release
To 8.0.x

7.1.x

7.1.x

7.1.x

7.1.x

soft inst. upgrade
soft inst. clean
boot helper

N/A

N/A

7.0.x

7.0.x

N/A

N/A

3.2.x

3.2.x

N/A

N/A

3.1.x

3.1.x

N/A

N/A

3.0.x

3.0.x

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

soft inst. clean
boot helper


When planning your software upgrade, consider the following:

If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

If your system is using an AIM-CUE module, you must upgrade to the AIM2-CUE module before upgrading the software to Cisco Unity Express 8.0.x.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Software Compatibility

Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 8.0.x compatibility, see the Cisco Unity Express Compatibility Matrix. See also the Cisco Unity Express Guide to Hardware Migration and Software Upgrades.

Determining the Software Version and License

To determine the software version of Cisco Unity Express and the license being used, perform the following steps:


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following commands to enter the Cisco Unity Express command environment:

enable

<router password>

NME-CUE and AIM2-CUE:

service-module service-engine slot/port session

ISM-SRE-300-K9 :

service-module ism slot/port session

SM-SRE-700-K9:

service-module sm slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show license

New Features and Enhancements

This section describes new features and enhancements in Cisco Unity Express 8.0.x, and is divided into the following sections:

New Features and Enhancements in Cisco Unity Express 8.0.5

New Features and Enhancements in Cisco Unity Express 8.0.2

New Hardware Supported in Cisco Unity Express 8.0.1

New Features and Enhancements in Cisco Unity Express 8.0.1

New and Modified CLI Commands

New Features and Enhancements in Cisco Unity Express 8.0.5

None.

New Features and Enhancements in Cisco Unity Express 8.0.2

None.

New Hardware Supported in Cisco Unity Express 8.0.1

Cisco Unity Express 8.0.1 supports the following new hardware:

SM-SRE-700-K9

SM-SRE-700-K9

Cisco Unity Express 8.0 adds support for the SM-SRE-700-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:

Cisco 2911

Cisco 2921

Cisco 2951

Cisco 3925

Cisco 3945

Cisco 3925E

Cisco 3945E

New Features and Enhancements in Cisco Unity Express 8.0.1

Cisco Unity Express 8.0.1 supports the following new features and enhancements:

Support for Cisco Unified Communications Manager 8.0

Support for Cisco Unified Communications Manager Express 8.0

Removal of Support for Cisco Unified Communications Manager Express GUI Functionality

Cisco Unity Express Programmatic XML Interface

User GUI for VoiceMail Subscribers

Auto Configuration

SIP and JTAPI Wildcard Trigger Patterns

Stored Caller Name

Notification of Scheduled Backup Status

Message Notification Enhancement

AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)

IMAP Access from iPhone


Note Cisco Unity Express 8.0 also removes support for the AIM-CUE module.


Support for Cisco Unified Communications Manager 8.0

Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager 8.0.

Support for Cisco Unified Communications Manager Express 8.0

Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager Express 8.0.

Removal of Support for Cisco Unified Communications Manager Express GUI Functionality

Beginning with Cisco Unity Express 8.0, the Cisco Unity Express GUI no longer provides functionality for configuring Cisco Unified Communications Manager Express. Cisco recommends using Cisco Configuration Professional (CCP) to configure Cisco Unified Communications Manager Express.

Cisco Unity Express Programmatic XML Interface

The Cisco Unity Express Programmatic Interface (PI) provides a set of well-defined application PI (API) and data structures which external software systems can invoke to perform configurations on the Cisco Unity Express system.

The Cisco Unity Express PI is implemented as a web service. Like most web services, it uses HTTP as the communication protocol and XML documents for exchanging information between client and server. The service is based on Representational State Transfer (REST) architecture and uses JAX-RS specifications for implementation.

The Cisco Unity Express PI provides access for configuration purpose only and does not cover the following functionality:

Subscriber voicemail access

Change notifications

System administration related task like Software Upgrade, and Backup/Restore

Reset to factory defaults

Reporting

For more information, see the Cisco Unity Express Programmatic Interface Service Programming Guide.

User GUI for VoiceMail Subscribers

Beginning with Cisco Unity Express 8.0, a separate user GUI is available for voicemail subscribers to configure subscriber settings. Functions available through the user GUI include:

Creating greetings

Recording the spoken name

Modifying the personal profile and the GDM profile

Adding and deleting private distribution lists

Selecting how to be notified when receiving a voicemail

Having Cisco Unity Express transfer the call to another number

Auto Configuration

When the system boots initially after a clean installation, the administrator is prompted whether to configure the system. If no response is provided within 120 seconds, and there is no configuration or startup configuration, the system automatically configures Cisco Unity Express to the following settings:

Default primary NTP server to the host router

Time zone set to GMT

Call agent set to CCM

DNS set to nothing

SIP and JTAPI Wildcard Trigger Patterns

Beginning with Cisco Unity Express 8.0, you can configure a trigger to specify a number pattern instead of a single number. Incoming calls targeted to a number that matches the pattern cause the associated script to be invoked. The script determines which number was dialed by inspecting the called number attribute associated with the call. Cisco Unity Express supports a limit of 32 characters in the trigger pattern. Wildcard patterns are supported for both SIP and JTAPI triggers.

Stored Caller Name

Cisco Unity Express 8.0 adds support for storing the caller's name if the caller is a non-subscriber. When Cisco Unity Express receives the calling party name for a subscriber or non-subscriber in the SIP or JTAPI signaling, Cisco Unity Express 8.0 stores the calling party name, the calling party number and the message itself.

For new voicemails being deposited through the TUI, Cisco Unity Express now stores the calling party name along with the message if the name is present in the call signaling. For fax messages received by Cisco Unity Express through SMTP, the system stores the display name present in the RFC 5322 From header field along with the fax message.

For messages received through VPIM, Cisco Unity Express now stores the display name present in the From header field along with the message. When a sender name is available for a message, the system includes that name (in textual form) in IMAP, VVE, Web voicemail, message notifications and in SIP MWI notifications containing message envelope information.

Notification of Scheduled Backup Status

This feature enables an administrator to configure the system to notify users about the success or failure of a scheduled backup. Because scheduled backups generally run late at night or at odd hours, this feature enables the administrator to be remotely notified about the status of the scheduled backup. The administrator can set the notification to be sent through email, e-page, or a voice message delivered to the voice mailbox.

Message Notification Enhancement

Cisco Unity Express 8.0 adds an enhancement to the system-wide message notification. The following two options have been added in this release:

Notification message prefix text—This setting enables the administrator to append a system-wide message before a notification. .

Notification message suffix text—This setting enables the administrator to append a signature message after a notification.

AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)

Cisco Unity Express Script Editor supports four new AAA user steps:

User Authenticate: Authenticates a user based on username/password or extension/PIN

Authorize User: Authorizes a user based against an operation or a privilege

Audit Step: Step for logging audit information for the user

Logout User: Logs out a previously authenticated user from the system

IMAP Access from iPhone

Cisco Unity Express 8.0 adds support for IMAP access from the iPhone.

New and Modified CLI Commands

The following sections described new and modified commands in Cisco Unity Express 8.0:

New and Modified CLI Commands in Cisco Unity Express 8.0.5

New and Modified CLI Commands in Cisco Unity Express 8.0.2

New and Modified CLI Commands in Cisco Unity Express 8.0.1

New and Modified CLI Commands in Cisco Unity Express 8.0.5

None.

New and Modified CLI Commands in Cisco Unity Express 8.0.2

The following CLI command was modified in Cisco Unity Express 8.0.2

license agent listener http

The crypto keyword for this command was replaced by the encrypted keyword. No other functionality changes were made.

New and Modified CLI Commands in Cisco Unity Express 8.0.1

The following CLI commands were added in Cisco Unity Express 8.0.1:

backup notification

backup schedule disable all

commands (kron-schedule)

description (kron-schedule)

disabled (backup schedule)

disabled (kron-schedule)

kron schedule

repeat daily (kron-schedule)

repeat every (kron-schedule)

repeat once (kron-schedule)

repeat monthly (kron-schedule)

repeat weekly (kron-schedule)

repeat yearly (kron-schedule)

show kron schedules

show kron schedule detail job

show restore history

start-date (kron-schedule)

stop-date (kron-schedule)

voicemail notification text prefix

voicemail notification text suffix


Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Releases.


Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express version.

The following information is provided for each caveat:

Symptoms—a description of what is observed when the caveat occurs.

Conditions—the conditions under which the caveat has been known to occur.

Workaround—solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

This section lists the following caveats:

IOS Caveats Related to Cisco Unity Express

Resolved Caveats—Cisco Unity Express Version 8.0.5

Resolved Caveats—Cisco Unity Express Version 8.0.2

Resolved Caveats—Cisco Unity Express Version 8.0.1

Open Caveats—Cisco Unity Express Version 8.0.1

IOS Caveats Related to Cisco Unity Express

The following open IOS caveat affects the ISM-SRE-300-K9 and SM-SRE-700-K9 supported in Cisco Unity Express 8.0. For information about the related IOS releases, see the Release Notes for Cisco IOS Release 15.0M. See also CSCtg04677 in the "Open Caveats—Cisco Unity Express Version 8.0.1" section.

CSCtf17799

Symptom: The service-module install command may intermittently fail with a "Corrupted TCL file detected" error.

Conditions: When using the service-module install command with an FTP download URL.

Workaround: There is no workaround, other than to reset the module and retry.

Resolved Caveats—Cisco Unity Express Version 8.0.5

CSCtb32586

Symptom: The CUE module reloads itself due to a DNS query failure.

Workaround: None.

CSCtf66171

Symptom: SM-SRE-700 reloads after running long term 32 port voicemail test.

Conditions: SM-SRE-700 long term 32 port voicemail test. After running the for more than 48 hours, the CUE module may reload.

Workaround: None.

CSCth05608

Symptom: CUCE GUI is missing "success" option for scheduled backup notification.

Workaround: Use the CLI to configure backup notification.

CSCth18860

Symptom: Editor Express 7.1 script with dial-by-name will not work by default in 8.0.

Conditions: Create custom script using CUE 7.1 that includes Dial by Name action. Download to CUE 8.0 and configure AutoAttendant application to use the script. Script is not executed when AutoAttendant is called.

Workaround: Workaround is to open in Express Editor 8.0 and save it.

CSCth21751

Symptom: Notifications are not generated for Once scheduled backups.

Conditions:

mycue# show schedule detail job tetest1 
Job Name      tetest1 
Application   backup 
Description 
Schedule      Once on 06/08/2010 at 03:00 
Last Run      NEVER
Next Run      Jun 8, 2010 03:00 
Active       from Jun 7, 2010 until INDEFINITE 
Disabled 
Notifications  voicemail: isecme_us(always) 

Workaround: None.

CSCth38324

Symptom: Custom and system script sizes are larger with CUE 8.0.

Conditions: show ccn scripts

Workaround: None.

CSCth63444

Symptom: While recording the personnel greeting, it cuts off after 10 seconds.Then once the call is hung up re-tried calling the voicemail once again to rerecord personal greeting, while rerecording the greeting, this time it allowed the greeting to be recorded for longer than 10 seconds.

Conditions: Only when all these conditions happen:

This happens only if spoken name is recorded first.

Only happens 1st time on the call.

Workaround: Either call back in to record the personal greeting or record the spoken name after the personal greeting.

CSCti70693

Symptom: Cisco Unity Express (CUE) SRE-700 or any current CUE module running version 8.x will have problems restoring a backup from an older version.

Conditions: Only when the backup is from a AIM-CUE system running version 7.2.x.

Workaround: None.

CSCti72294

Symptom: CUE announcement only mailboxes do not play announcements. The call is disconnected and no tone is played. This works fine with CUE 8.0(1).

Conditions: Mailbox configured for announcement only.

Workaround: N/A

CSCtj12437

Symptom: The following configuration goes missing after a reload.

groupname <groupname> email <email address> 
groupname <groupname> epage <epage address> 

ccn trigger http urlname test1.html
  idletimeout 7500
  locale "en_US" 

ccn engine
  maxsteps 500

network location cache expiry 
voicemail default language en_US 

no fax enable 

The following configuration is changed after a reload as shown below

From:

ccn application aaapp aa 
  description "just an aa app"
  maxsessions 9

To:

ccn application aaapp aa
  description "aaapp"
  maxsessions 24
ccn subsystem jtapi
  redirect-css cti-port calling-party
  redirect-css route-point redirecting-party
ccn subsystem jtapi
  redirect-css route-point calling-party 

Conditions: None.

Workaround: Configure the system again.

CSCtj13300

Symptom: CUE (Cisco Unity Express) loses configuration for command line no voicemail conversation caller recording-prompt on system reboot

Conditions: None.

Workaround:

1. Downgrade to earlier versions, or

2. Reenter the command manually after every reboot.

CSCtj25054

Symptom: If an IPhone is used to retrieve messages from CUE and if few message are deleted from Iphone, then any attempt to leave a voicemail message or access the mailbox results in the prompts "There is no mailbox associated with this extension". IMAP, VoiceView also stops working.

Conditions: Iphone is used to delete messages.

Workaround: Reboot the system and stop using Iphone to retrieve messages from CUE.

CSCtj61597

Symptom: Incoming offnet call to CUE 8.0.1 integrated with CUCM 8.0 CUCM correctly negotiates G.711 a-law, but then CUE sends G.711 u-law in RTP. As a result, caller gets connected but hears no audio.

Conditions:

SBC------CUBE----------CUCM-------CUE
|<----------G711A--------------> | negotiated
|<------------------------G711u----------->| rtp flow

Workaround: None.

CSCtj89566

Symptom: Cannot get "cell phone notification" to work on a Unified Communications Manager Express system - UC560 running Cisco IOS 15.0(1)XA2 and Cisco Unity Express (CUE) software release 8.0.2 when a new voicemail is left for a subscriber. When the cell phone number is used, the device rings once and then the call drops - SIP debugs show that CUE sends a CANCEL.

Conditions: Phone notification works fine if the PSTN phone device is a land line number. The problem is readily reproducible with "smartphones". With smartphoneA the phone keeps on ringing but when answered the call drops immediately. On smartphoneB if you manage to answer the call within the first ring then it works fine.

Workaround:

1. Use a Land Line phone number if available.

2. Once you see an incoming call or a missed call from the UC560 / CUE system pilot number on your smartphone, then callback into your voicemail box to check the message.

CSCtl04193

Symptom: Subscriber trying to login to their account and put their PIN they get an error stating that the mailbox is in use. Java Traces will show "ERROR ccn LibMedia DBUG EXCEPTION:java.lang.Exception: Version is incorrect".

Conditions: None

Workaround: Mailbox can be temporarily be unlocked from the CLI/GUI, but the reload is needed because there is a deadlock, causing a port to get lost.

CSCtl53894

Symptom: While executing an aef script, the initial DTMF digit timeout is always 3 seconds regardless of what is set in the timeout of the "Dial-by-Extension Menu" step.

Conditions: Any aef script that uses the "Dial-by-Extension Menu" step that is running in CUE version 8.0.1 or greater.

Workaround: Use the "Menu" step instead of the "Dial-by-Extension" Menu step. If dial-by-extension anytime is being used in the "Dial-by-Extension Menu" step, to achieve the same functionality with the "Menu" step do the following:

1. Use the "Menu" step to collect the first digit and then use the "Get Digit String" step to get the remaining digits.

2. Concatenate the first digit with the last digits to get the extension for dial-by-extension.

Resolved Caveats—Cisco Unity Express Version 8.0.2

CSCte86295

Symptom: The show ntp status command shows that there are no NTP servers configured even though NTP servers are configured.

Conditions: This is seen only on the Cisco 1861 platform.

Workaround: Use the show ntp severs command instead of show ntp status.

CSCtf09947

Symptom: Clean install or upgrade of Cisco Unity Express 8.0 fails with the error "Not enough disk space to download necessary files."

Conditions:

1. This happens only on the Cisco1861 platform.

2. It happens only when two languages are installed or upgraded.

3. The two languages are one of the following combinations:

ar_SA with any language

pt_BR with any language except zh_CN, no_NO, en_GB

de_DE with any language except zh_CN, no_NO, en_GB, en_US, da_DK, fr_CA, sv_SE, nl_NL

hu_HU with ja_JP, tr_TR, ko_KR, es_CO, pt_PT

ja_JP with tr_TR, ko_KR, pt_PT

tr_TR with ko_KR

Workaround: Backup the configuration and date, clean install using the helper image and then restore the configuration and data.

CSCtf38237

Symptom: A User variable can be created in two ways in a script:

1. Name To User step

2. Extension To User step,

When option #2 is used, "Get User Info" is unable resolve the spoken name of the user. Also, this step returns the first name for the full name and vice-versa.

Workaround: Downgrade to 7.x.x.

CSCtf67139

Symptom: An unwanted prompt "press 1" is played when reviewing the message recipients by pressing 1-4 after addressing and recording the message.

Conditions: Cisco Unity Express versions 7.1.5 and 7.2.1.

Workaround: None.

CSCtg01686

Symptom: Cisco Unity Express 8.0.1 does not failover to the secondary CUCM server.

Conditions: Cisco Unity Express in CUCM mode with primary and secondary CUCM servers configured.

Workaround: None.

CSCtg87604

Symptom: During voice-mail recording, the initial portion of the message (initial 8-10 seconds) doesn't get recorded. Sometimes the complete message doesn't get recorded.

Conditions: Happens randomly with Cisco Unity Express 8.0.1.

Workaround: None.

Resolved Caveats—Cisco Unity Express Version 8.0.1

CSCta38671

Symptom: When applying the SRE installation method to switch applications, please do not restore the configurations saved from previous application.

Conditions: When switching the application from AXP to Cisco Unity Express.

Workaround: After switching from AXP to Cisco Unity Express applications and during the post-configuration, please answer "no" to the prompt "Do you want to restore saved configuration?"

CSCte64336

Symptom: ISM-CUE module is in a reboot loop after connecting to Cisco Unified Communications Manager 7.1.3.

Conditions: Module reboots with the following error: Signature Verified Errors for telephony_infrastructure_manifest: Checksum mismatch on : /usr/wfavvid/jtapi.jar Application level programs verification FAILED! rebooting ...

Workaround: None.

Open Caveats—Cisco Unity Express Version 8.0.1

CSCso35602

Symptom: HTTPS or IMAP over SSL is not working.

Conditions: This issue is seen in Cisco Unity Express 3.2.1/8.0.1 and it happens only when these images are installed by upgrading from one of the previous releases.

Workaround: Either generate or import the crypto key again and use the new key.

CSCtd56585

Symptom: Software upgrade of Cisco Unity Express fails with the following error message: Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.

Conditions:

1) Cisco Unity Express was shipped from Cisco with version 7.0.1 or later.

2) One of the following upgrades is done:

7.0.x to 7.1.x

7.0.x to 8.0.x

7.1.x to 8.0.x

Workaround: The workaround is to first remove a dummy subsystem using the following CLI command in exec mode, allow the system to reboot and then do the upgrade "software uninstall uid-list 26bd663c-3e5a-43d9-a6c3-5441ce44941b".

CSCte86295

Symptom: The show ntp status command shows that there are no NTP servers configured even though NTP servers are configured.

Conditions: This is seen only on the Cisco 1861 platform.

Workaround: Use the show ntp severs command instead of show ntp status.

CSCtf09947

Symptom: Clean install or upgrade of CUE 8.0 fails with the error "Not enough disk space to download necessary files."

Conditions:

1. This happens only on the Cisco 1861 platform.

2. It happens only when two languages are installed or upgraded.

3. The two languages are one of the following:

ar_SA with any language

pt_BR with any language except zh_CN, no_NO, en_GB

de_DE with any language except zh_CN, no_NO, en_GB, en_US, da_DK, fr_CA, sv_SE, nl_NL

hu_HU with ja_JP, tr_TR, ko_KR, es_CO, pt_PT

ja_JP with tr_TR, ko_KR, pt_PT

tr_TR with ko_KR

Workaround: Back up the configuration and date, clean install using the helper image, and then restore the configuration and data.

CSCtg04677

Symptom: IOS gets stuck at installation forever on a high latency low bandwidth link.

Conditions: On a high latency low bandwidth link, RBIP times out, but IOS doesn't receive the abort command.

Workaround: Abort the installation manually. The installation doesn't work on a high latency low-bandwidth link.

Release Notes for TimeCardView 8.0

This section of the release notes covers TimeCardView 8.0, an add-on application to Cisco Unity Express that enables you to track time and attendance.


Note Beginning in TimeCardView 7.1, software licenses for TimeCardView must be activated. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.


Hardware and software requirements for TimeCardView are in the following sections:

Hardware Supported for TimeCardView 8.0

Languages Supported for TimeCardView 8.0

Files Included in TimeCardView 8.0

Files Included in TimeCardView 8.0

TimeCardView 8.0 Software Compatibility

TimeCardView 8.0 Caveats

Hardware Supported for TimeCardView 8.0

TimeCardView 8.0 is supported on the ISM-SRE-300-K9, SM-SRE-700-K9, AIM2-CUE, NME-CUE, and the Cisco 1861 Integrated Services Router. Because TimeCardView is an add-on to Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to support TimeCardView 8.0, see the "Hardware Supported for Cisco Unity Express 8.0" section.

Cisco Unified IP Phones Supporting TimeCardView 8.0

TimeCardView 8.0 is supported on the following Cisco Unified IP phone models:

Table 8 Cisco Unified IP Phones Supporting TimeCardView 

Platform
Description

Cisco 7921

 

Cisco 7925

 

Cisco 7931

 

Cisco 7940

Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option)

Cisco 7941

 

Cisco 7942

 

Cisco 7945

 

Cisco 7960

Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option)

Cisco 7961

 

Cisco 7962

 

Cisco 7965

 

Cisco 7970

 

Cisco 7971

 

Cisco 7975

 

Languages Supported for TimeCardView 8.0

TimeCardView 8.0 supports only US English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands.

TimeCardView 8.0 Software Licenses and Factory-Set Limits

This section describes the software licenses and system limits for Cisco TimeCardView.

Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView.

The number of TimeCardView users cannot exceed the number of mailboxes in the system. For the available TimeCardView licenses and number of mailboxes supported, see Table 3.

Files Included in TimeCardView 8.0

For the NME-CUE and AIM2-CUE module:

timecardview.nmx.8.0.x.pkg — Main package for the TimeCardView application

timecardview.nmx.8.0.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For the ISM-SRE-300-K9 and SM-SRE-700-K9 modules:

timecardview.sme.8.0.x.pkg — Main package for the TimeCardView application

timecardview.sme.8.0.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For the Cisco 1861 Integrated Services Router:

timecardview.ise.8.0.x.pkg — Main package for the TimeCardView application

timecardview.ise.8.0.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For integration with QuickBooks:

CUCE-TCVQB-Connector-Installer-8.0.x.exe

TimeCardView 8.0 Software Compatibility

TimeCardView 8.0 is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 8.0. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.

TimeCardView 8.0 Caveats

Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains:

Resolved Caveats — TimeCardView Version 8.0.5

Resolved Caveats — TimeCardView Version 8.0.2

Open Caveats — TimeCardView Version 8.0.1

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.

Resolved Caveats — TimeCardView Version 8.0.5

CSCtj90847

Symptom: Timesheets cannot be edited on the Timecardview GUI.

Conditions: Normal.

Workaround: Sync to QuickBooks and edit timesheets on the server.

Resolved Caveats — TimeCardView Version 8.0.2

CSCtg46179

Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.

Conditions: Normal.

Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main program with TCV 8.0 installed on Cisco Unity Express.

Open Caveats — TimeCardView Version 8.0.1

CSCtg39258

Symptom: TimeCardView users cannot be increased beyond 8 on UC-5xx and 1861 platforms even if the user has purchased an additional paper license.

Conditions: Normal.

Workaround: None.

CSCtg46179

Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.

Conditions: Normal.

Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main program with TCV 8.0 installed on Cisco Unity Express.

Additional References

For related documentation, see Cisco Unity Express Documentation, By Version.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm

Copyright © 2010-2011, Cisco Systems, Inc. All rights reserved.