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Release Notes for Cisco Unity Express 7.0

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Release Notes for Cisco Unity Express 7.0

Table Of Contents

Release Notes for Cisco Unity Express 7.0

Contents

System Requirements

Hardware Supported for Cisco Unity Express 7.0.x

Languages Supported for Cisco Unity Express 7.0.x

Files Included in Cisco Unity Express 7.0

Cisco Unity Express Software Licenses and Factory-Set Limits

NME-CUE Software Licenses and System Limits

NM-CUE-EC Software Licenses and System Limits

NM-CUE Software Licenses and System Limits

1-GB AIM-CUE Software Licenses and System Limits

ISE-CUE Software Licenses and System Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New CLI Commands

Caveats

Resolved Caveats—Cisco Unity Express Version 7.0.6

Resolved Caveats—Cisco Unity Express Version 7.0.5

Resolved Caveats—Cisco Unity Express Version 7.0.4

Resolved Caveats—Cisco Unity Express Version 7.0.3

Open Caveats—Cisco Unity Express Version 7.0.5

Open Caveats—Cisco Unity Express Version 7.0.3

Resolved Caveats—Cisco Unity Express Version 7.0.2

Open Caveats—Cisco Unity Express Version 7.0.2

Resolved Caveats—Cisco Unity Express Version 7.0.1

Open Caveats—Cisco Unity Express Version 7.0.1

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Express 7.0


Last Updated: October 19, 2010

Cisco Unity Express 7.0.x

Text Part Number OL-21152-06

These release notes support Cisco Unity Express 7.0.x and are updated as needed.

We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express version.

Table 1 Cisco Unity Express 7.0.x History

Cisco Unity Express Version
Released

7.0.1

January 20, 2009

7.0.2

March 12, 2009

7.0.3

April 14, 2009

7.0.4

September 30, 2009

7.0.5

December 17, 2009

7.0.6

October 5, 2010



Note The user documentation for Cisco Unity Express refers to this version as 7.0. The 7.0.6 version is the sixth released version for Cisco Unity Express 7.0.


Contents

These release notes contain the following sections:

System Requirements

New Features and Enhancements

Caveats

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

Hardware and software requirements for Cisco Unity Express 7.0.x are in the following sections:

Hardware Supported for Cisco Unity Express 7.0.x

Languages Supported for Cisco Unity Express 7.0.x

Files Included in Cisco Unity Express 7.0

Cisco Unity Express Software Licenses and Factory-Set Limits

NME-CUE Software Licenses and System Limits

NM-CUE-EC Software Licenses and System Limits

NM-CUE Software Licenses and System Limits

1-GB AIM-CUE Software Licenses and System Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

Hardware Supported for Cisco Unity Express 7.0.x

Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 7.0.x on the NME-CUE, NM-CUE-EC, NM-CUE, AIM-CUE, and ISE-CUE.

Table 2 Supported Platforms in Cisco Unity Express 7.0.x and Minimum Cisco IOS Release Required 

Cisco Platform
Cisco Unity Express Enhanced Network Module (NME-CUE)
Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC)
Cisco Unity Express Network Module (NM-CUE)
Cisco Unity Express AIM-CUE 1
Cisco Unity Express ISE-CUE

Cisco 18612

12.4(11)XW 12.4(20)T

Cisco 2600XM
Cisco 2650XM
Cisco 2651XM
Cisco 2691

12.3(11)T5 12.3(14)T1
12.4(1)

12.3(4)T

12.3(7)T

Cisco 2801

12.3(8)T4

Cisco 2811
Cisco 2821
Cisco 2851

12.4(9)T

12.3(11)T5 12.3(14)T1
12.4(1)

12.3(8)T4

12.3(8)T4

Cisco 3725
Cisco 3745

12.4(9)T

12.3(11)T5 12.3(14)T1
12.4(1)

12.3(4)T

12.3(7)T

Cisco 3825
Cisco 3845

12.4(9)T

12.3(11)T5 12.3(14)T1
12.4(1)

12.3(11)T

12.3(11)T

1 Only the 1 GB AIM module is supported in version 7.0.x.

2 The Cisco 1861 ships with 12.4(11)XW4 or 12.4(20)T pre-installed.


Languages Supported for Cisco Unity Express 7.0.x

Cisco Unity Express 7.0.x supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands, and the IMAP interface are only available in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, NM-CUE-EC, and the NM-CUE. You can install up to two languages on the 1-GB AIM-CUE and ISE-CUE

Cisco Unity Express 7.0.x supports the following languages:

Arabic

Chinese (Mandarin)

Danish

Dutch

English (United Kingdom)

English (United States)

French (Canada)

French (Europe)

German

Italian

Japanese

Korean

Portuguese (Brazil)

Russian

Spanish (Europe)

Spanish (Latin America)

Spanish (Mexico)

Swedish

Turkish

Norwegian

Hungarian

Portuguese (Portugal) (available only in version 7.0.2 and later)

Files Included in Cisco Unity Express 7.0

For the list of files included in Cisco Unity Express 7.0.x, see the Cisco Unity Express 7.0 Installation and Upgrade Guide.

Cisco Unity Express Software Licenses and Factory-Set Limits

Factory-set system limits are determined by the ordered license and are different for each network module type. See the following sections for the software licenses and factory-set limits supported for each network module type:

NME-CUE Software Licenses and System Limits

NM-CUE-EC Software Licenses and System Limits

NM-CUE Software Licenses and System Limits

1-GB AIM-CUE Software Licenses and System Limits

NME-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 7.0.x, the NME-CUE supports up to 5 languages to be installed concurrently.

This section describes the software licenses and system limits for the NME-CUE:

Cisco Unity Express Licenses Supported on NME-CUE, Table 3

NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 5

NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 5

NME-CUE System Capacities for Scripts, Prompts, and Triggers, Table 6

NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 7

NME-CUE Maximum Number of Documents and Applications, Table 8

Table 3 lists the Cisco Unity Express 7.0.x licenses supported on the NME-CUE.

Table 3 Cisco Unity Express Licenses Supported on NME-CUE 

License Type
Supported Licenses

Cisco Unified Communications Manager

Voice Mail and Auto-Attendant:

SCUE-LIC-12CCM — 12 mailboxes

SCUE-LIC-25CCM — 25 mailboxes

SCUE-LIC-50CCM — 50 mailboxes

SCUE-LIC-100CCM — 100 mailboxes

SCUE-LIC-150CCM — 150 mailboxes

SCUE-LIC-200CCM — 200 mailboxes

SCUE-LIC-250CCM — 250 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

SCUE-LIC-12CME — 12 mailboxes

SCUE-LIC-25CME — 25 mailboxes

SCUE-LIC-50CME — 50 mailboxes

SCUE-LIC-100CME — 100 mailboxes

SCUE-LIC-150CME — 150 mailboxes

SCUE-LIC-200CME — 200 mailboxes

SCUE-LIC-250CME — 250 mailboxes

Voice-Mail Port Licenses1

SCUE-LIC-PORT-2 — 2 incremental port upgrade

SCUE-LIC-PORT-2= — 2 incremental port upgrade (spare)

Interactive Voice Response (requires purchase of an additional license)

SCUE-IVR-S2 — 2 IVR sessions

SCUE-IVR-S4 — 4 IVR sessions

SCUE-IVR-S8 — 8 IVR sessions

SCUE-IVR-S16 — 16 IVR sessions

SCUE-IVR-S20 — 20 IVR sessions

SCUE-IVRUPG-S2=2 — 2 IVR session upgrade for 2-14 sessions

SCUE-IVRUPG-S2V3 — 2 IVR session upgrade if running a license of 16 sessions or higher

1 Voice-Mail port licenses are supported on the NME-CUE only.

2 This upgrade license adds 2 IVR sessions. See Table 22 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.

3 Supported on NME-CUE only.



Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 7 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NME-CUE.


Table 4 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NME-CUE.

Table 4 NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA) and Interactive Voice Response (IVR) Ports/Sessions 2
No. of Attachments per E-mail
E-mail/Fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

24 —VM/AA only

24 — 2 VM/AA,
  22 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

24 —VM/AA only

24 — 2 VM/AA,
  22 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

24 —VM/AA only

24 — 4 VM/AA,
  20 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9000

24 —VM/AA only

24 — 6 VM/AA,
  18 IVR

5

500

365

2

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

24 —VM/AA only

24 —10 VM/AA,
   14 IVR

5

500

365

2

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

24 —VM/AA only

24 —10 VM/AA,
 14 IVR

5

500

365

2

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

24 —VM/AA only

24 —12 VM/AA,
  12 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 5 lists the maximum number of mailboxes, users, groups, owners and members supported on the NME-CUE.

Table 5 NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No. of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

25

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

25

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

25

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

25

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

25

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

25

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

25

40

400

1000


Table 6 lists the system capacities for scripts, prompts, and triggers supported on the NME-CUE.

Table 6 NME-CUE System Capacities for Scripts, Prompts, and Triggers 

Cisco Unity Express License/Software SKU
No. of Custom Scripts
Custom Prompt Capacity per Installed Language 1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8

250 minutes

8

8 SIP
8 JTAPI

8

1 In versions before Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 7 shows the NME-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 7 NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers 1
No. of Database Profiles
No. of Database Connections/Profile 2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

8

8

16

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S20

Installation Not Supported

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount. For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 4.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 8 shows the maximum number of documents and applications supported on the NME-CUE.

Table 8 NME-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8 KB

512 KB

512 KB

50

25

25

4

8


NM-CUE-EC Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 7.0.x, the NM-CUE-EC supports up to 5 languages to be installed concurrently.

This section describes system limits for the NM-CUE-EC:

Cisco Unity Express Licenses Supported on NM-CUE-EC, Table 9

NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage, Table 10

NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 11

NM-CUE-EC System Capacities for Scripts, Prompts and Triggers, Table 12

NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles, Table 13

NM-CUE-EC Maximum Number of Documents and Applications, Table 14

Table 9 lists the Cisco Unity Express 7.0.x licenses supported on the NM-CUE-EC.

Table 9 Cisco Unity Express Licenses Supported on NM-CUE-EC

License Type
Supported Licenses

Cisco Unified
Communications Manager

Voice-Mail and Auto-Attendant:

SCUE-LIC-12CCM — 12 mailboxes

SCUE-LIC-25CCM — 25 mailboxes

SCUE-LIC-50CCM — 50 mailboxes

SCUE-LIC-100CCM — 100 mailboxes

SCUE-LIC-150CCM — 150 mailboxes

SCUE-LIC-200CCM — 200 mailboxes

SCUE-LIC-250CCM — 250 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

SCUE-LIC-12CME — 12 mailboxes

SCUE-LIC-25CME — 25 mailboxes

SCUE-LIC-50CME — 50 mailboxes

SCUE-LIC-100CME — 100 mailboxes

SCUE-LIC-150CME — 150 mailboxes

SCUE-LIC-200CME — 200 mailboxes

SCUE-LIC-250CME — 250 mailboxes

Interactive Voice Response (requires purchase of an additional license)

SCUE-IVR-S2 — 2 IVR sessions

SCUE-IVR-S4 — 4 IVR sessions

SCUE-IVR-S8 — 8 IVR sessions

SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 22 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.



Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 13 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE-EC.


Table 10 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE-EC.

Table 10 NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA), and Interactive Voice Response (IVR) Ports/Sessions 2
No. of Attachments per E-mail
E-mail/Fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

16 —VM/AA only

16 — 2 VM/AA,
     14 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

16 —VM/AA only

16 — 2 VM/AA,
  14 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

16 — VM/AA only

16 — 4 VM/AA,
  12 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9600

16 — VM/AA only

16 — 6 VM/AA,
  10 IVR

5

500

365

2

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

16 — VM/AA only

16 — 10 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

16 — VM/AA only

16 — 10 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

16 — VM/AA only

16 — 12 VM/AA,
  4 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 11 lists the maximum number of mailboxes, users, groups, owners, and members supported on the NM-CUE-EC.

Table 11 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No. of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

25

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

25

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

25

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

25

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

25

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

25

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

25

40

400

1000


Table 12 lists the system capacities for scripts, prompts, and triggers supported on the NM-CUE-EC.

Table 12 NM-CUE-EC System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No. of Custom Scripts
Custom Prompt Capacity per Installed Language 1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

8

250 minutes

4

8 SIP
8 JTAPI

4

1 In versions before Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 13 shows the NM-CUE-EC system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 13 NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers 1
No. of Database Profiles
No. of Database Connections/Profile 2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

8

8

16

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S20

Installation Not Supported

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount. For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 10.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported increases.


Table 14 shows the maximum number of documents and applications supported on the NM-CUE-EC.

Table 14 NM-CUE-EC Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8 KB

512 KB

512 KB

50

25

25

4

8


NM-CUE Software Licenses and System Limits

This section describes system limits for the NM-CUE:

Cisco Unity Express Licenses Supported on NM-CUE, Table 15

NM-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage, Table 16

NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 17

NM-CUE System Capacities for Scripts, Prompts, and Triggers, Table 18

NM-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 19

NM-CUE Maximum Number of Documents and Applications, Table 20

In Cisco Unity Express 7.0.x, the NM-CUE supports up to 5 languages to be installed concurrently.

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

Table 15 Cisco Unity Express Licenses Supported on NM-CUE

License Type
Supported Licenses

Cisco Unified
Communications Manager

Voice-Mail and Auto-Attendant:

SCUE-LIC-12CCM — 12 mailboxes

SCUE-LIC-25CCM — 25 mailboxes

SCUE-LIC-50CCM — 50 mailboxes

SCUE-LIC-100CCM — 100 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

SCUE-LIC-12CME — 12 mailboxes

SCUE-LIC-25CME — 25 mailboxes

SCUE-LIC-50CME — 50 mailboxes

SCUE-LIC-100CME — 100 mailboxes

Interactive Voice Response (requires purchase of an additional license)

SCUE-IVR-S2 — 2 IVR sessions

SCUE-IVR-S4 — 4 IVR sessions

SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 22 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.



Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 19 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE.


Table 16 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE.

Table 16 NM-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice-Mail (VM),
Auto-Attendant (AA), and Interactive Voice Response (IVR) Ports/Sessions 2
No. of Attachments per E-mail
E-mail/Fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

21120

8 — VM/AA only

8 — 2 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

10260

8 — VM/AA only

8 — 2 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

5520

8 — VM/AA only

8 — 4 VM/AA,
  4 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

3000

8 — VM/AA only

8 — 6 VM/AA,
  2 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 17 lists the maximum number of mailboxes, users, groups, owners, and members supported on the NM-CUE.

Table 17 NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No. of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

15

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

15

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

15

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

15

40

400

1000


Table 18 lists the system capacities for scripts, prompts, and triggers supported on the NM-CUE.

Table 18 NM-CUE System Capacities for Scripts, Prompts, and Triggers 

Cisco Unity Express License/Software SKU
No. of Custom Scripts
Custom Prompt Capacity per Installed Language 1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

4

8 SIP
8 JTAPI

4

1 In versions before Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 19 shows the NM-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 19 NM-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers 1
No. of Database Profiles
No. of Database Connections/Profile 2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-LIC-150 licenses not supported on NM-CUE.

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-LIC-200 licenses not supported on NM-CUE.

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-LIC-250 licenses not supported on NM-CUE.

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount. For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 16.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported increases.


Table 20 shows the maximum number of documents and applications supported on the NM-CUE.

Table 20 NM-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8


1-GB AIM-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

The 1-GB AIM-CUE supports up to 2 languages to be installed concurrently.

This section describes system limits for the 1-GB AIM-CUE:

Cisco Unity Express Licenses Supported on AIM-CUE, Table 21

AIM-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage, Table 22

AIM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 23

AIM-CUE System Capacities for Scripts, Prompts and Triggers, Table 24

AIM-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 25

AIM-CUE Maximum Number of Documents and Applications, Table 26

Table 21 Cisco Unity Express Licenses Supported on AIM-CUE 

License Type
Supported Licenses

Cisco Unified
Communications Manager

Voice Mail and Auto-Attendant:

SCUE-LIC-12CCM -— 12 mailboxes

SCUE-LIC-25CCM -— 25 mailboxes

SCUE-LIC-50CCM -— 50 mailboxes

Cisco Unified
Communications Manager Express

Voice Mail and Auto-Attendant:

SCUE-LIC-12CME -— 12 mailboxes

SCUE-LIC-25CME -— 25 mailboxes

SCUE-LIC-50CME -— 50 mailboxes

Interactive Voice Response (requires purchase of an additional license)

SCUE-IVR-S2 — 2 IVR sessions

SCUE-IVR-S4 — 4 IVR sessions

SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 22 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.



Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 25 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the AIM-CUE.


Table 22 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the AIM -CUE.

Table 22 AIM-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail,
Auto-Attendant and Interactive Voice Response Ports/Sessions 2
No. of Attachments per E-mail
E-mail/Fax Max Queue Size
No. of
Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

2700

6 —VM/AA only

6 — 2 VM/AA,
  4 IVR

5

500

90

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

1320

6 — VM/AA

6 — 2 VM/AA,
        4 IVR

5

500

90

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

720

6 — VM/AA

6 — 2 VM/AA,
    4 IVR

5

500

90

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.



Note If the license installed on the AIM-CUE supports only Voice Mail and Auto-Attendant, then historical reporting is disabled by default. If the voice mail usage is more than 8 hours, then you will not be allowed to enable historical reporting. If historical reporting is enabled, then voice-mail usage is limited to 8 hours, even if historical reporting is disabled later. In this case, you are required to reinstall the software to increase the voice mail capacity.

If the license installed on the AIM-CUE includes support for Interactive Voice Response, then the voice mail capacity is reduced to 8 hours. If the voice mail capacity is more than 8 hours when installing the IVR license, then the license installation fails, and you must reduce the voice mail usage to 8 hours before installing the license.


Table 23 lists the maximum number of mailboxes, users, groups, owners, and members supported on the AIM-CUE.

Table 23 AIM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No. of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

15

20

100

500

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

15

20

100

500

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

15

30

100

500


Table 24 lists the system capacities for scripts, prompts, and triggers supported on the AIM-CUE.

Table 24 AIM-CUE System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No. of Custom Scripts
Custom Prompt Capacity per Installed Language 1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

4

50 minutes

2

8 SIP
8 JTAPI

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

4

50 minutes

2

8 SIP
8 JTAPI

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

4

50 minutes

2

8 SIP
8 JTAPI

2

1 In versions before Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported on the 1-GB AIM-CUE for up to 50 minutes per installed language.


Table 25 shows the AIM-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 25 AIM-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers 1
No. of Database Profiles
No. of Database Connections/Profile 2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-LIC-100 licenses not supported on AIM-CUE.

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-LIC-150 licenses not supported on AIM-CUE.

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-LIC-200 licenses not supported on AIM-CUE.

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-LIC-250 licenses not supported on AIM-CUE.

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported increases by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 22.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 26 shows the maximum number of documents and applications supported on the AIM-CUE.

Table 26 AIM-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8


ISE-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

The ISE-CUE supports up to 2 languages to be installed concurrently.

This section describes system limits for the ISE-CUE:

Cisco Unity Express Licenses Supported on ISE-CUE, Table 27

ISE-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage, Table 28

ISE-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 29

ISE-CUE System Capacities for Scripts, Prompts and Triggers, Table 30

ISE-CUE Maximum Number of Documents and Applications, Table 31

Table 27 Cisco Unity Express Licenses Supported on ISE-CUE 

License Type
Supported Licenses

Cisco Unified
Communications Manager

Voice Mail and Auto-Attendant:

SCUE-LIC-50CCM -— 50 mailboxes

Cisco Unified
Communications Manager Express

Voice Mail and Auto-Attendant:

SCUE-LIC-50CME -— 50 mailboxes


Table 28 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the ISE-CUE.

Table 28 ISE-CUE System Capacities for Mailboxes, Ports, Storage Hours, and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail,
Auto-Attendant a Ports/Sessions 2
No. of Attachments per E-mail
E-mail/Fax Max Queue Size
No. of
Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

720

6 — VM/AA

6 — 2 VM/AA

5

500

90

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 On these systems, ports are dedicated to VM/AA and the number of VM/AA ports is fixed.



Note Because the licenses installed on the ISE-CUE supports only Voice Mail and Auto-Attendant, then historical reporting is disabled by default. If the voice mail usage is more than 8 hours, then you will not be allowed to enable historical reporting. If historical reporting is enabled, then voice-mail usage is limited to 8 hours, even if historical reporting is disabled later. In this case, you are required to reinstall the software to increase the voice mail capacity.


Table 29 lists the maximum number of mailboxes, users, groups, owners, and members supported on the ISE-CUE.

Table 29 ISE-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No. of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

15

30

100

500


Table 30 lists the system capacities for scripts, prompts, and triggers supported on the ISE-CUE.

Table 30 ISE-CUE System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No. of Custom Scripts
Custom Prompt Capacity per Installed Language 1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-50CCM
SCUE-LIC-50CME

4

50 minutes

2

8 SIP
8 JTAPI

2

1 In versions before Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported on the ISE-CUE for up to 50 minutes per installed language.


Table 31 shows the maximum number of documents and applications supported on the ISE-CUE.

Table 31 ISE-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8


Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 7.0.x:

A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 7.0 Installation and Upgrade Guide.

Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 7.0 Installation and Upgrade Guide.

A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 7.0 Installation and Upgrade Guide. We recommend using this upgrade process only if the other methods are unsuccessful.

Table 32 provides matrixes of the upgrade processes available for the different software versions for the NME-CUE, NM-CUE-EC, NM-CUE, and AIM-CUE. Table 33 shows the upgrade processes available for the Cisco 1861. The tables show abbreviated versions of the commands used for the upgrades.

If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.

To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

Table 32 Cisco Unity Express Software 7.0.x Upgrade Process Matrix
(NME-CUE, NM-CUE-EC, NM-CUE, and AIM-CUE) 

Upgrade From
To 7.0.x

3.2.2
3.1.2

soft inst. upgrade
soft inst. clean
boot helper

3.1.2

soft inst. upgrade
soft inst. clean
boot helper

3.1.1

soft inst. upgrade
soft inst. clean
boot helper

3.0.4
3.0.3
3.0.2
3.0.1

soft inst. upgrade
soft inst. clean
boot helper

2.3.4

soft inst. upgrade
soft inst. clean
boot helper

2.3.3
2.3.2
2.3.1

soft inst. upgrade
soft inst. clean
boot helper


Table 33 Cisco Unity Express Software Upgrade Process Matrix (Cisco 1861) 

Upgrade From
To 7.0.x

3.2.2
3.1.2

soft inst. upgrade
soft inst. clean
boot helper

3.1.2

soft inst. upgrade
soft inst. clean
boot helper

3.1.1

soft inst. upgrade
soft inst. clean
boot helper

3.0.3

soft inst. upgrade
soft inst. clean
boot helper

2.3.4.2

soft inst. clean
boot helper


When planning your software upgrade, consider the following:

If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

When you upgrade, make sure to upgrade to the same type of license. For example, if you are running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license, you must purchase a new license.

If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express 7.0.x.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Software Compatibility

Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 7.0.x compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express and the license being used, perform the following steps.


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unity Express command environment:

enable

<router password>

service-module service-engine slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show software licenses

New Features and Enhancements

Releases 7.0.5, 7.0.4 and 7.0.3 provide bug fixes but no new features or enhancements.

Release 7.0.2 adds support for European Portuguese for the telephony user interface and the VoiceView Express user interface. For a list of the other languages supported in release 7.0.x, see the "Languages Supported for Cisco Unity Express 7.0.x" section.

Release 7.0 provides a set of new features for Authentication, Authorization, and Accounting (AAA). These features expand on the authentication and authorization functionality available in previous releases, such as determining which user could access restricted services by assigning predefined privileges to groups.

In release 7.0, you can create new privileges and customize existing privileges and then assign these privileges to groups as you did in previous releases.

In addition, release 7.0 also includes these new AAA features:

The ability to log AAA accounting information that enables you to easily audit configuration changes, maintain security, accurately allocate resources, and determine who should be billed for the use of resources.

The ability to use a remote RADIUS server for authentication.

The ability to configure failover capabilities for the accounting and authentication servers.

New CLI Commands

The following CLI commands were added in Cisco Unity Express 7.0:

aaa accounting enable

aaa accounting event

aaa accounting server remote

aaa policy system

aaa authentication server remote

address (aaa-accounting)

address (aaa-authentication)

authentication-order (aaa-policy)

authorization merge-attributes (aaa-policy)

config-commands (aaa accounting event)

exec-commands (aaa accounting event)

imap (aaa accounting event)

line console

login (aaa accounting event)

login (config-line)

login-fail (aaa accounting event)

logout (aaa accounting event)

privilege

retries (aaa-authentication)

retries (aaa-accounting)

show aaa accounting event

show aaa accounting service

show aaa policy

show operations

show operation detail

show privileges

show privilege detail

system-startup (aaa accounting event)

system-shutdown (aaa accounting event)

timeout (aaa accounting)

timeout (aaa-authentication)


Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Versions.


Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express version.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

This section lists the following caveats:

Resolved Caveats—Cisco Unity Express Version 7.0.6

Resolved Caveats—Cisco Unity Express Version 7.0.5

Resolved Caveats—Cisco Unity Express Version 7.0.4

Resolved Caveats—Cisco Unity Express Version 7.0.3

Open Caveats—Cisco Unity Express Version 7.0.5

Open Caveats—Cisco Unity Express Version 7.0.3

Resolved Caveats—Cisco Unity Express Version 7.0.2

Open Caveats—Cisco Unity Express Version 7.0.2

Resolved Caveats—Cisco Unity Express Version 7.0.1

Open Caveats—Cisco Unity Express Version 7.0.1

Resolved Caveats—Cisco Unity Express Version 7.0.6

CSCti98893

Symptom: On NME-CUE, the software image doesn't boot up after installation.

Conditions: Occurs for the following:

1. With NME-CUE units that shipped after October, 2010.

2. After booting up the system with the boothelper for Cisco Unity Express 3.2.4 and earlier, or Cisco Unity Express 7.0.5 and earlier.

3. Image is installed after booting up this helper.

To confirm this problem, boot up the boothelper for Cisco Unity Express 3.2.5 or later, or 7.0.6 or later and check the following print out:


HPA Info: ...: accessable size ... MB, hpa size .... MB

If the HPA size value is 0 or close to 0, then this is the problem.

Workaround: None.

Resolved Caveats—Cisco Unity Express Version 7.0.5

CSCtc77633

Symptom: Occasionally after upgrading from CUE 3.1.X or performing a clean install with restore, CUE ended up in a non-operational state.

Conditions: The backup files had inconsistency between the version indicated in the files and the schema in them. The version showed 1018 whereas the schema it contains is for version 1019. Because of this inconsistency in the database, any upgrade or a clean install of a newer version with restore of this backup could result in a non-operable system.

Workaround: Fix the backup database manually by engineering and restore it on the system.

CSCta17807

Symptom: Voicemail mask not applied to calls forwarded to CUE/JTAPI endpoints with CUCM 6.1.

Conditions: Interworking with CUCM 6.1, the voice mailbox mask is not applied to calls.

Workaround: A second extension may be used by making the "extension" one number and the E.164 number another.

CSCsz50043

Symptom: When retrieving mailbox information through SNMP (number of new voicemails, number of saved messages) the OID is used as a reference for the Mailbox. However the OID for existing mailboxes changes each time a new mailbox is added or when CUE is reloaded. As such the OID which was used previously now points to a different mailbox.

Workaround: None.

Resolved Caveats—Cisco Unity Express Version 7.0.4

CSCsx30498

Symptom:

Issue 1: There is currently no method of issuing a create cnf-files command to a Cisco Unified CME IOS GateWay using the Cisco Unity Express GUI. It is necessary to first enter the IOS configuration mode and then enter the no create cnf-files and create cnf-files commands directly using the CLI.

Issue 2: The Save Configuration button on that page also does not work for Cisco Unified CME.

This DDTS fixes both Issue 1 and 2 for Cisco Unity Express 7.1. This DDTS fixes Issue 2 for Cisco Unity Express 7.0 (because the create cnf-files command was not implemented in Cisco Unity Express 7.0).

Conditions: These issues are seen on Cisco Unified CME and Cisco Unity Express Voice GateWays installed with any current IOS 12.4T release supporting Cisco Unified CME version 4.1 and later versions, and any appropriate current release of Cisco Unity Express. Consistent Cisco Unified CME and Cisco Unity Express GUI versions are also installed corresponding to the Cisco Unified CME version in use. For example Cisco Unified CME 7.0(x) is supported by IOS 12.4(20)T and later versions with Cisco Unified CME GUI 7.0.x.x and Cisco Unity Express 3.x.

Workaround:

Issue 1: Enter the Cisco Unified CME Voice Gateway IOS configuration mode under telephony-service and issue the no create cnf-files and create cnf-files commands directly using the CLI.

Issue 2. Use the Cisco Unified CME GUI and select Administration > Create CNF Files to issue the command to the Cisco Unified CME Voice Gateway. This option in the Cisco Unified CME GUI was added by caveat ID CSCsw73362—CME GUI should allow users to issue a create cnf-files to Cisco Unified CME IOS Gateway and as such, the Cisco Unified CME GUI 7.0.x.x should be used.

CSCta94504

Symptom: When the phone is in Japanese user locale mode and the user logs out of VVE, the phone does not log out the user and an "XML Error 4" appears in the prompt line. No functionality is otherwise lost. The user can simply press the Services button to close the IP Phone services window.

Conditions: Occurs under all conditions,

Workaround: None.

CSCtb30335

Symptom: Unable to add mailboxes after restoring Cisco Unity Express 2.2.2 on a Cisco Unity Express 7.x.x system.

Workaround: Complete the following steps to work around this issue on a Cisco Unity Express 7.x.x system:

1. Back up the module running Cisco Unity Express 2.2.2.

2. Perform a clean install of Cisco Unity Express 3.0.1.

3. Use the Cisco Unity Express 2.2.2 backup performed in step 1 to restore the module running Cisco Unity Express 3.0.1.

4. Back up the module running Cisco Unity Express 3.0.1.

5. Perform a clean install using Cisco Unity Express 7.x.x (7.0.3 or 7.1.1) .

6. Use the Cisco Unity Express 3.0.1 backup performed in step 4 to restore the system.

7. Cisco Unity Express should now operate normally.

CSCtb32692

Symptom: Under Group configuration in the Cisco Unity Express GUI, the Group ID and the Full Name fields must be identical in order to make changes under the Notifications tab. If they are different, you will not see any values under the Notification tab. The notification functionality will continue to work, but until you make values in those fields identical, you will be unable to make any changes to the configuration for notifications. All other tabs under Group configuration are not affected.

Conditions: The same symptoms occur if a new group is added, or if you make changes an existing group.

Workaround: Make the Group ID and the Full Name identical when configuring groups the Cisco Unity Express GUI.

Resolved Caveats—Cisco Unity Express Version 7.0.3

CSCsx76288

Symptom: System takes longer to boot than previous releases.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsw43958

Symptom: System takes longer to boot than previous releases.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsy32881

Symptom: Callers intermittently hear dead-air for new calls after Cisco Unity Express has been up for sometime.

Conditions: This occurs intermittently for version 7.0.2 when the hardware is NME-CUE.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, you must reboot the system.

CSCsx97930

Symptom: Several prompts for Portuguese (pt_PT ) are incorrect.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.2.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsy41211

Symptom: Cisco Unity Express does not support 2GB flash for the Cisco UC500, 1841, and 1861 platforms.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.2. With the fix, the voicemail capacity is now set to 1920 minutes and the default mailbox size has been increased to 1772 for 65 mailboxes.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsx35238

Symptom: Online installation fails and displays an error message stating that the system is out of memory and the bootloader is corrupted.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.2.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsm64713

Symptom: Restore from a backup fails when the maximum number of IVR applications are created.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.2.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, there is no workaround for this issue.

CSCsy00662

Symptom: The message count is a negative when an expired, saved messages are deleted using VoiceView Express.

Conditions: There are negative message counts in the output of the show voicemail mailboxes command or in MWI notifications. Heavy voicemail volume can be a contributing factor.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, avoid modifying the message state from multiple clients (for example, the TUI and IMAP) simultaneously. Reloading the system will reset the counts.

CSCsq77507

Symptom: The message count is a negative when an expired, saved messages are deleted using IMAP.

Conditions: There are negative message counts in the output of the show voicemail mailboxes command or in MWI notifications. Heavy voicemail volume can be a contributing factor.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, avoid modifying the message state from multiple clients (for example, the TUI and IMAP) simultaneously. Reloading the system will reset the counts.

CSCsy21849

Symptom: After a call transfer, the user busy message is played instead of the user's voicemail.

Conditions: All of the following conditions must be present:

Cisco Unity Express is configured to do full consult (attended) transfers (the transfer-mode is set to attended under the configuration for ccn subsystem sip).

The dial-peer for Cisco Unity Express must be configured for b2bua in the configuration for Cisco Unified CME.

The Cisco Unified CME is version 4.2(0) or earlier.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, make any of the following changes to resolve the issue:

Configure Cisco Unity Express to not allow the use of attended transfers. For example, allow the use of semi-attended transfers instead.

Remove b2bua from the dial-peer configuration for Cisco Unity Express.

Upgrade to a version of The Cisco Unified CME later than 4.2(0).

CSCsv69617

Symptom: LDAP on the system is corrupted.

Conditions: During an installation or re-installation the following error messages are displayed:

LDAP on the system is corrupted.
What do you wish to do?
Enter (1) to try bringing the system up again
Enter (2) to cleanup LDAP completely
Please enter your selection: 1

If you select option 1, the system will come up and operate properly.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, select option 1 as described above.

CSCsy29732

Symptom: The error message "551 5.6.1 Media not supported" is displayed after receiving a FAX.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.1, when an IOS PSTN gateway sends a T.37 onramp FAX to Cisco Unity Express while running the following IOS versions or later: 12.4(20)T2, 12.4(22)T1, 12.4(24)T, and 12.4(11)XW10. The error message "551 5.6.1 Media not supported" is displayed after the terminating dot is sent.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, load an IOS version earlier than 12.4(20)T2, 12.4(22)T1, 12.4(24)T, or 12.4(11)XW10.

CSCsy41015

Symptom: Calls to Cisco Unity Express fail if the caller ID is not included.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.1.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, configure a translation pattern to include the caller ID for calls send to Cisco Unity Express.

CSCsy60709

Symptom: Users must reset their PINs every time they access their voicemail.

Conditions: This issue is seen beginning with Cisco Unity Express 7.0.1, when the security PIN expiry feature is enabled for voicemail mailboxes and the expiration period is set to 25 days or more . This issue occurs even when user have successfully reset their PIN five minutes earlier.

Workaround: Upgrade to version 7.0.3 or later. Otherwise, disable the security PIN expiry feature or set expiration period to less than or equal to 24 days.

Open Caveats—Cisco Unity Express Version 7.0.5

CSCti98893

Symptom: On NME-CUE, the software image doesn't boot up after installation.

Conditions: Occurs for the following:

1. With NME-CUE units that shipped after October, 2010.

2. After booting up the system with the boothelper for Cisco Unity Express 3.2.4 and earlier, or Cisco Unity Express 7.0.5 and earlier.

3. Image is installed after booting up this helper.

To confirm this problem, boot up the boothelper for Cisco Unity Express 3.2.5 or later, or 7.0.6 or later and check the following print out:


HPA Info: ...: accessable size ... MB, hpa size .... MB

If the HPA size value is 0 or close to 0, then this is the problem.

Workaround: None.

Open Caveats—Cisco Unity Express Version 7.0.3

CSCsk29868

Symptom: Script debugging cannot be used.

Conditions: This issue is seen in all Cisco Unity Express 7.0.x releases.

Workaround: There is no workaround for this issue.

CSCsw28529

Symptom: Cisco Unity Express crashes sometimes with a "Segmentation error" when the system is heavily loaded with the maximum number of voice calls, VoiceView sessions, and IMAP sessions.

Conditions: Crashes occur occasionally, when there is a heavy load on the system.

Workaround: There is no workaround for this issue. Allow the system to reboot.

CSCsu38745

Symptom: When a call is active on Cisco Unity Express, it sends the message "ICMP unreachable" to the originating gateway for the RTP and RTCP ports.

Conditions: This issue is seen with any call to Cisco Unity Express voicemail.

Workaround: Block the ICMP packets from reaching Cisco Unity Express by configuring an access-list to deny any icmp-unreachable or port-unreachable packets, and apply the access-list to the Service-Engine interface of Cisco Unity Express .

CSCsq15839

Symptom: "Kernel panic - not syncing: Attempted to kill init" error seen while trying to boot up the NME-CUE using boot helper or while reloading NME-CUE. After this error, NME-CUE gets stuck.

Conditions: Sometimes, when the NME-CUE is booted up using the boot helper, or you reload the NME-CUE, Cisco Unity Express gets stuck after displaying the error "Kernel panic - not syncing: Attempted to kill init".

Workaround: From the IOS prompt, issue the following command to reset the NME-CUE.

service-module integrated-Service-Engine integrated-Service-Engine interface number reset

CSCso31811

Symptom: System generated messages when PIN-less mailbox access is disabled are always played in English, irrespective of the language installed or configured.

Conditions: This issue is seen in Cisco Unity Express 3.2.1, 7.0, and later releases.

Workaround: There is no workaround for this issue.

Further Problem Description: The messages that are played in English regardless of the language(s) installed are the following:

"Your mailbox was enabled to login without a password and later it was disabled. If you have any questions, contact the system administrator."

"Your mailbox was enabled to login without a password from any phone and later it was disabled. If you have any questions, contact the system administrator."

CSCso35602

Symptom: HTTPS or IMAP over SSL is stops working after upgrading from a previous release.

Conditions: This issue is seen only when Cisco Unity Express is installed by upgrading from one of the previous releases.

Workaround: Either generate or import the crypto key again and use the new key.

CSCsq20069

Symptom: Callers hear a message "System is temporarily experiencing problems" when they call in to Cisco Unity Express.

Conditions: On a system with, say, 8 ports, when the 9th call comes in, it gets queued waiting for a port to free up. Sometimes the port free up takes long, and this results in UNRECOV_ERROR. Even when the 9th call gets a port in time, the previous application hasn't completely gone away (even though the port has been freed). So the application maxsessions is still 8, hence the call gets this treatment. Since this only impacts the extra calls, and the existing 8 calls are working fine on the system, this is not a severe problem.

Workaround: Limit the number of calls coming to Cisco Unity Express using the dial-peer on Cisco Unified Communications Manager Express. Use the max-conn command in dial-peer configuration mode.

CSCsq46341

Symptom: Sometimes Cisco Unity Express reboots when the system is heavily loaded with maximum number of voice calls, maximum number of VVE calls and some IMAP sessions.

Conditions: This issue is seen when the techsupport dump javacore <process> command is executed to create javacore. This issue is seen sometimes when Cisco Unity Express is loaded with calls and VVE sessions or IMAP sessions or large number of incoming fax messages.

Workaround: There is no workaround for this issue. Allow the system to reboot when it crashes because of this issue. Create javacore only when the system is not heavily loaded.

CSCsr15392

Symptom: Upgrade or Online install fails with the message "Manifest signature validation failed for lmanifest.signed".

Conditions: System goes in to this state only in the following scenario:

1) Cisco Unity Express 7.0.x image is installed on a Cisco Unity Express 3.x.x system using the online installer.

2) Either if the Cisco Unity Express 2.3.x image is upgraded to Cisco Unity Express 7.0, or if a Cisco Unity Express 7.0 image is installed on a Cisco Unity Express 2.3.x system.

Workaround: Use the helper image or the offline installer to install the Cisco Unity Express 7.0 image. It is recommended to backup the data and configuration before doing a clean installation so that the data and configuration can be restored back.

CSCsw32879

Symptom: Show commands do not display interface MIB objects for NME-CUE interfaces.

Conditions: This issue is seen in Cisco Unity Express 7.0 and later versions.

Workaround: There is no workaround for this issue.

CSCsx53908

Symptom: Upgrades cannot be preformed from maintenance version 7.0.1 to 7.0.2.x.

Conditions: This issue is seen only in Cisco Unity Express 7.0.2 and later versions.

Workaround: There is no workaround for this issue.

Resolved Caveats—Cisco Unity Express Version 7.0.2

CSCsw94275

Symptom: JTAPI CTI ports can sometimes hang and cause the system to restart.

Conditions: This issue can be seen when the port changes state or when you enter the show ccn status ccm-manager command. This issue is seen only in Cisco Unity Express 7.0 and 7.0.1.

Workaround: Upgrade to version 7.0.2 or later. Otherwise, there is no workaround for this issue.

CSCsw79826

Symptom: Using VPIM with a NTS timezone results in the error message "Requested action aborted:local error in processing."

Conditions: This issue is seen when sending a message for a Cisco Unified Express module located in the NTS timezone.

Workaround: Upgrade to version 7.0.2 or later. Otherwise, there is no workaround for this issue.

Open Caveats—Cisco Unity Express Version 7.0.2

Version 7.0.2 has the same caveats as version 7.0.3 except for the addition of the following caveats that were resolved in version 7.0.3:

CSCsx76288

CSCsw43958

CSCsy32881

CSCsx97930

CSCsy41211

CSCsx35238

CSCsm64713

CSCsy00662

CSCsq77507

CSCsy21849

CSCsv69617

CSCsy29732

CSCsy41015

CSCsy60709

For more information see the "Resolved Caveats—Cisco Unity Express Version 7.0.3" section.

Resolved Caveats—Cisco Unity Express Version 7.0.1

CSCso95516

Symptom: Sending of E-mail fails when either a body or attachment is specified as a URL document with "file://" as the protocol.

Conditions: This issue is seen either when using an AEF script or the VXML interface. Using other protocols, such as "http:", "ftp:" or "https" works just fine.

CSCsq74565

Symptom: GMT time played out for future delivery broadcast messages

Conditions: This issue is seen 7.0 on the UC500 platform.

Further Problem Description: After the user recorded a broadcast message for future delivery, Cisco Unity Express played back the GMT delivery time, not the expected system time.

CSCsr18912

Symptom: Installation of the license for the current version of Cisco Unity Express on version 2.3.x fails with the message "Package signature validation failed for pkg".

Conditions: The license for the current version of Cisco Unity Express cannot be installed on a Cisco Unity Express 2.3.x NM, NM-EC or AIM-CUE platform.

CSCsr21101

Symptom: After an upgrade or installation from Cisco Unity Express 3.0.1, 3.0.2 or 3.0.3, the system might not boot up, with the warning "unsupported boot flash device" and the message "corrupted bzImage detected" displayed.

Conditions: This happens only if an upgrade or installation is done on a Cisco Unity Express 3.0.1, 3.0.2 or 3.0.3 system. When doing an offline installation, this happens only if the Cisco Unity Express 3.0.1, 3.0.2 or 3.0.3 helper image is used. Also, this happens only 10 percent of the time because of a bug in the boot flash driver. This happens only on the NME-CUE platform.

Open Caveats—Cisco Unity Express Version 7.0.1

Version 7.0.1 has the same caveats as version 7.0.2 except for the addition of the following caveats that were resolved in version 7.0.2:

CSCsw94275

CSCsw79826

For more information see the "Resolved Caveats—Cisco Unity Express Version 7.0.2" section.

Additional References

For related documentation, see Cisco Unity Express Documentation, All Versions.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0908R)

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