Cisco Unity Express 3.2 GUI Administrator Guide
Configuring the Cisco Unity Express Software Using the Initialization Wizard
Downloads: This chapterpdf (PDF - 752.0KB) The complete bookPDF (PDF - 2.97MB) | Feedback

Configuring the Cisco Unity Express Software Using the Initialization Wizard

Table Of Contents

Configuring the Cisco Unity Express Software Using the Initialization Wizard

Overview of the Initialization Wizard

Configuration Data Required for the Initialization Wizard

Activity Timer

Buttons on the Initialization Wizard Windows

Starting the Initialization Wizard for Cisco Unified CallManager

What To Do Next

Starting the Initialization Wizard for Cisco Unified CME

What To Do Next


Configuring the Cisco Unity Express Software Using the Initialization Wizard


Last Revised: July 25, 2006

The initialization wizard tool is available as a convenience for configuring system and subscriber parameters. It uses the graphical user interface (GUI) to populate screens with parameter values. Run it after the Cisco Unity Express software installation is complete.

If the parameters have been configured with command-line interface (CLI) commands, you do not have to run the initialization wizard.

This chapter describes the initial configuration process and contains the following sections:

Overview of the Initialization Wizard

Configuration Data Required for the Initialization Wizard

Activity Timer

Buttons on the Initialization Wizard Windows

Starting the Initialization Wizard for Cisco Unified CallManager

Starting the Initialization Wizard for Cisco Unified CME


Note You must use Microsoft Internet Explorer 6.0 or later as the web browser. Cisco Unity Express does not support any other browser.


Overview of the Initialization Wizard

The initialization wizard is a software tool with a series of windows that help you configure Cisco Unity Express.

Some of the information shown in the wizard windows comes from system parameters configured during the installation of the Cisco Unified CallManager or Cisco Unified CallManager Express (Cisco Unified CME) system, including:

Telephone subscribers and their extensions

IP address for the primary Cisco Unified CME router

Message waiting indicator (MWI) on and off telephone numbers

IP address for the Cisco Unified CallManager primary server. IP addresses for the secondary and tertiary servers appear if they are configured on Cisco Unified CallManager.

User ID and password for web access to Cisco Unified CallManager

JTAPI user ID and password

The remaining wizard information consists of default values calculated by Cisco Unity Express or values you must supply, including:

Cisco Unity Express administrator user ID and password

Subscribers who should be assigned mailboxes

Primary extension for each subscriber, especially for subscribers who have more than one extension

Subscribers who will be assigned administrative privileges

Size of a new mailbox

Maximum length of a voice-mail message

Length of time a message can be stored on the system

Whether passwords and personal identification numbers (PINs) are required for new subscribers

Telephone numbers for accessing the voice-mail system, the auto-attendant system, the operator, and the AvT

These values are described in more detail in the next section, "Configuration Data Required for the Initialization Wizard".

When you finish entering all the data required in the wizard windows, the system updates the Cisco Unity Express and Cisco Unified CallManager databases with this new information. At that point, you can log in to the system and add or modify the information for any subscriber, mailbox, or system component.

Configuration Data Required for the Initialization Wizard

A series of windows appear that require the following information:

(Required) To start the initialization wizard, you need the IP address of the module that contains the Cisco Unity Express application.

(Required) Your Cisco Unity Express administrator user ID and password.

Cisco Unity Express requires an administrator to configure the router and other system components. During the software installation process, the designated installer created a user ID and password that are used to log in to Cisco Unity Express software.

Cisco Unity Express does not categorize this administrator as a telephone subscriber.

(Required) The IP address of the primary Cisco Unified CallManager server. IP addresses for the secondary and tertiary servers are optional.

(Required) The user IDs and passwords for the Cisco Unified CallManager JTAPI user and web user.

(Required) The name, user ID, and extension number for each telephone subscriber, whether each subscriber will require a voice mailbox, and which subscribers will be identified as administrators. Administrators have full access to all the voice-mail and auto-attendant parameters. Nonadministrative voice-mail subscribers have limited access to system configuration tasks.

Subscribers may have been configured in the Cisco Unified CallManager. You may copy some or all of these subscribers to the Cisco Unity Express database.

Some subscribers or extensions may not require a voice mailbox. For example, a lobby extension, a conference room extension, or a visitor office extension should not be assigned a mailbox. Review the purpose of each extension carefully so that mailbox storage space is used efficiently.

(Required) The policy for handling passwords and personal identification numbers (PINs).


Note You must determine the level of security for your voice-mail system. Requiring new subscribers to have a password to access the GUI and a PIN to access their voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another subscriber's mailbox. However, not assigning a password and PIN makes it easier for a subscriber to enter the system or mailbox the first time.


Decide whether Cisco Unity Express should generate a random password and a random PIN for each new subscriber or if the password and PIN should be blank. In either case, each new subscriber and each subscriber copied from Cisco Unified CallManager must change the password and the PIN when logging in to the system for the first time.

(Optional) The default language that the subscriber hears when accessing the voice-mail system. Although Cisco Unity Express supports several languages, only one can be installed on the system. See the Release Notes for Cisco Unity Express 3.2 for a list of available languages.

(Optional) The default mailbox size.

The mailbox size represents the total number of seconds from all messages stored in a subscriber's mailbox. Cisco Unity Express calculates a default value based on the maximum number of mailboxes and the maximum storage space on the system. You can change the size value for individual subscribers who require more or less storage space than the default.

(Optional) The default message length.

The message size represents the maximum number of seconds for any message stored in a voice mailbox. Callers who try to leave a longer message will be disconnected when the maximum time is reached. Cisco Unity Express calculates a default value based on the default storage space for a mailbox. You can change the length value for individual subscribers who require longer messages than the default.

(Optional) The default message storage time.

The message storage time is the number of days for which the system will save old messages. As a message approaches this storage time, the system alerts the subscriber to resave or delete the message. If the subscriber takes no action when the maximum storage time is reached, the system deletes the message.

(Required) Telephone numbers for:

Voice-mail system

Subscribers dial the voice-mail system telephone number to retrieve their voice messages.

Voice-mail operator extension

While in the voice-mail system, subscribers dial the voice-mail operator extension number to reach the voice-mail operator.

Auto attendant

Callers dial the auto-attendant telephone number to reach the auto-attendant system.

Auto-attendant operator extension

The auto-attendant application dials the auto-attendant operator extension number when a caller presses "0" for the operator.

Administration via Telephone (AvT) number

Administrators dial the AvT number to access the AvT to modify or create prompts and greetings.


Caution The voice-mail telephone number, auto-attendant telephone number, and AvT number must be unique values. If they are not, a subscriber who tries to call the operator while in the voice-mail system will be directed back to the voice-mail system or the AvT. Also, an outside caller who presses the button for the operator might be connected to the voice-mail system or the AvT.

(Optional) SIP MWI notification mechanism—Cisco Unity Express supports three mechanisms for generating MWI notifications that maintain current MWI status:

outcall—This is available only from Cisco Unified CallManager Express to Cisco Unity Express. Outcall does not work between Cisco Unity Express and a Cisco Unified CallManager system.

sub-notify—This is available for both Cisco Unified CME and Cisco Unified CallManager in Cisco SRST mode.

After an ephone-dn is configured with the sub-notify option, Cisco Unified CallManager Express sends a Subscribe message to Cisco Unity Express to register the phone for MWI notifications. When a new voice message arrives in the voice mailbox for the ephone-dn, Cisco Unity Express updates the MWI status. If Cisco Unity Express does not receive the Subscribe message for the ephone-dn, Cisco Unity Express will not update the MWI status when a new message arrives.

To use the sub-notify option, Cisco Unified CallManager Express must configure each ephone-dn that is registered to receive MWI notifications. See the Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for more information.

unsolicited —This is available for both Cisco Unified CallManager Express and Cisco Unified CallManager in Cisco SRST mode.

The unsolicited option does not require Cisco Unified CME to send a subscription request for each ephone-dn to Cisco Unity Express for MWI notifications. Cisco Unity Express sends Notify messages to Cisco Unified CME whenever the voice mailbox for any ephone-dn receives a new message. In this way, the MWI status reflects the current voice mailbox message status.

To use the sub-notify option, Cisco Unified CallManager Express must configure each ephone-dn that is registered to receive MWI notifications. See the Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for more information.

Activity Timer

The system has a timer that checks if the GUI is being used. If the GUI has been started and no windows or fields are accessed for short time, the system displays the following window shortly before the timer expires.

If you do not click Resume, the system will cancel your activity and log you off the GUI. Data that was not saved is lost. Be sure to have all the appropriate configuration information available while you run the initialization wizard.

The Activity Timer is set for 10 minutes and cannot be configured to another value.

Buttons on the Initialization Wizard Windows

Table 2 describes the buttons used only on the initialization wizard windows. None of the other GUI windows use them.

Table 2 Initialization Wizard Window Buttons 

Button
Purpose

Back

Click to return to a previous window.

Next

Click to move to the next window.

Finish

Click to end the initialization procedure and save the data to the databases.

Cancel

Click to stop the initialization procedure. Your data entries will not be saved.

Help

Click to open a help window with information about the fields in the window.


Starting the Initialization Wizard for Cisco Unified CallManager


Note If you are using Cisco Unified CallManager 5.0 or a later version, verify that the AXL service is active. To do this, go to the Cisco Unified CallManager serviceability website, click Tools > Service Activation. Look for Cisco AXL Web service.


Follow these steps to begin the initialization wizard for Cisco Unified CallManager systems.


Step 1 On your PC, open your web browser (Microsoft Internet Explorer 6.0 or later is preferred).

Step 2 In the Address box, enter http://a.b.c.d, where a.b.c.d is the IP address of the module.

The Authentication window appears:

Step 3 In the User Name field, enter the user ID for the Cisco Unity Express administrator. The user ID is case-sensitive; be sure to type the user ID with correct upper- and lowercase letters.


Note This administrator ID and the password were created by the designated installer during the software installation process. This ID is used only for logging in to Cisco Unity Express and is not considered a telephone subscriber.


Step 4 Tab to or click the Password field and enter the password for the Cisco Unity Express administrator. The password is case-sensitive; be sure to type the password with correct upper- and lowercase letters. Asterisks (*) will appear for each character in the password.

Step 5 Click Login.

The Cisco Unity Express window appears:

The following options are available from this window:

View current settings—Use this option to display several system parameters that were defined when the Cisco Unified CallManager software was installed. See Step 6 below.

Run Initialization Wizard—Use this option to start the initialization wizard configuration procedure. See Step 8 below.

Skip Initialization Wizard and Log off—Use this option only if you are using the Cisco Unity Express CLI command interface to configure the system parameters.

Log off (Run Initialization Wizard later)—Use this option to log off the system without starting the initialization wizard. You may run the initialization wizard at a later time.

Step 6 To display the current settings for system parameters, click View current settings.

The Current Settings window appears:


Note These values were configured in the Cisco Unified CallManager application. They cannot be changed from this window. Run the initialization wizard to change the values.


Step 7 Click Cancel to close this window. The Cisco Unity Express window appears again.

Step 8 To start the initialization wizard, click Run Initialization Wizard.

The CallManager Login window appears:

Step 9 The IP address of the Cisco Unified CallManager server appears in the Primary CallManager field. If this value is not correct, enter the correct IP address.

Step 10 (Optional) The Secondary CallManager field is optional. To use a secondary Cisco Unified CallManager server, enter the IP address of the server.

Step 11 (Optional) The Tertiary CallManager field is optional. To use a tertiary Cisco Unified CallManager server, enter the IP address of the server.

Step 12 In the Web User Name field, enter the user ID for the Cisco Unified CallManager web administrator.

Step 13 In the Web Password field, enter the password for the Cisco Unified CallManager web administrator.

Step 14 In the JTAPI User Name field, enter the user ID for the Cisco Unified CallManager JTAPI user.

Step 15 In the JTAPI Password field, enter the password for the Cisco Unified CallManager JTAPI user.

Step 16 Click Next.

The Import CCM Users window appears:

Use this window to copy user data configured on Cisco Unified CallManager to the Cisco Unity Express database. When this window first appears, no users are shown.

Step 17 Do one of the following:

To add subscribers later, go to Step 27.

To add subscribers now, click Add.

The CallManager User Search window appears:

When this window first appears, no subscribers are displayed.

Step 18 Enter a maximum of 200 user IDs of Cisco Unified CallManager subscribers who should be imported. Separate the user IDs with a space, comma, tab, or carriage return.

Step 19 Click Find.

A status window appears while Cisco Unity Express searches for the subscribers' data:

When the search is complete, the Search Results window appears:

This window displays the results of the search. Subscribers found in the Cisco Unified CallManager database have check boxes next to their user IDs.

Step 20 If you scroll through the list and do not see one or more subscribers that you need, click Back to Search and repeat Step 17 to Step 19.

Step 21 After you find one or more subscribers that you want to copy to Cisco Unity Express, do one of the following:

To copy all the subscribers in the display, click the check box next to User ID. This places a check mark in the box next to each user ID.

To copy some of the subscribers, click the check box next to the specific user IDs.

Step 22 Click Add to Import List.

The Import CCM Users window appears with the list of subscribers:

Table 3 describes the columns in this window:

Table 3 Import Users Window Columns 

Column
Description

User ID

ID of the telephone subscriber

Extension(s)

Extension or extensions assigned to the subscriber

Primary

Subscriber's extension that is assigned to the voice mailbox

Mailbox

Option for creating a mailbox for the subscriber

Administrator

Option for assigning one or more subscribers the permission to configure the parameters for the Cisco Unity Express system


You can copy any or all of those subscribers into the Cisco Unity Express database. A check mark automatically appears next to each username.


Note Copy at least one of the subscribers, and designate one as the administrator. When the initialization process is complete, copy the user's ID and password. You will need this to log back in to Cisco Unity Express.


Step 23 All the subscribers in the list are copied to the Cisco Unity Express database unless you remove the check marks next to the user IDs. In the column to the left of the usernames, do one of the following:

To copy all the subscribers in the list to the Cisco Unity Express database, leave the check marks as they are and go to Step 24.

To remove a check mark, click the check box next to each user ID that should not be copied to the Cisco Unity Express database. Subscribers who are not in the Cisco Unity Express database will not have a voice mailbox.

Step 24 In the Primary column, use the drop-down menu to select a primary extension for that subscriber.

The primary extension is the mailbox for receiving, saving, and retrieving voice-mail messages. If no primary extension is designated for a subscriber, that subscriber cannot receive, save, or retrieve voice-mail messages.

In this field, None means that none of the displayed extensions for the subscriber is the primary extension. You can designate a mailbox for this subscriber now, but the subscriber cannot access it until you configure the subscriber's primary extension at a later time.

Step 25 In the Mailbox column, do one of the following:

To create mailboxes for each of the subscribers, click the check box next to Mailbox. This places a check mark in each subscriber's box in the column. Cisco Unity Express creates the mailboxes when the initialization process is complete.


Note Clicking this check box creates a mailbox for all subscribers displayed in the list. If you selected specific subscribers in Step 23, do not check this box.


To create mailboxes for specific subscribers, click the check box in the Mailbox column for each subscriber who should have a mailbox.

Step 26 In the Administrator column, do one of the following:


Note Administrators have access to all system configuration and maintenance capabilities.


To allow all subscribers to configure the Cisco Unity Express system, click the check box next to Administrator. If you selected specific subscribers in Step 23, do not check this box.

To allow specific subscribers to configure the system, click the check box in the Administrator column next to each subscriber who should have this permission.

Step 27 Click Next.

The Defaults window appears:

The values shown in this window are Cisco Unity Express default values. These values impact all subscribers and mailboxes in the voice-mail system.

Step 28 The Language field indicates the language used for all voice-mail system messages and prompts heard by the telephone subscriber. Although Cisco Unity Express supports several languages, only one can be installed on the system. See the Release Notes for Cisco Unity Express 3.2 for a list of available languages.

Step 29 In the Password & PIN options fields, do the following:


Caution You must determine the level of security for your voice-mail system. Requiring a new subscriber to have a password to access the GUI and a PIN to access the voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another subscriber's mailbox. However, not assigning a password and PIN makes it easier for a subscriber to enter the system or mailbox the first time. Decide whether Cisco Unity Express should generate a random password and a random PIN for each new subscriber or if the password and PIN should be blank. In either case, the subscriber is required to change the password and the PIN when logging in to the system for the first time.

The default is to generate a random password for each subscriber. To leave the password blank for all new subscribers, click the Blank password radio button.

The default is to generate a random PIN for each subscriber. To leave the PIN blank for all new subscribers, click the Blank PIN radio button.

The values in the next three fields are automatically assigned to all new mailboxes.

Step 30 In the Mailbox Size field, enter the maximum number of seconds of stored messages allowed for each mailbox.

Step 31 In the Maximum Caller Message Size field, enter the number of seconds for the maximum length of any message stored in the voice-mail system.

Step 32 In the Message Expiry Time field, enter the number of days for which old messages are stored. When a message has been stored for this length of time, the subscriber can resave it or delete it.

Step 33 Click Next.

The Call Handling window appears. If these fields were not previously configured using the Cisco Unity Express CLI commands, they will be blank.


Caution The Voice Mail Number field, Auto Attendant Access Number field, and Administration via Telephone field must contain different values. If they do not, a subscriber who tries to call the operator while in the voice-mail system will be directed back to the voice-mail system or the AvT. Also, an outside caller who tries to get to the operator will be connected to the voice-mail system or the AvT.

Step 34 In the Voice Mail Number field, enter the telephone number that subscribers dial to retrieve their voice messages. The telephone number should not have spaces, dashes, or periods.

Step 35 In the Voice Mail Operator Extension field, enter the telephone extension for the voice-mail operator. A voice-mail subscriber dials this extension to reach the operator.

Step 36 In the Auto Attendant Access Number field, enter the telephone number that callers dial to access the auto attendant.

Step 37 In the Auto Attendant Operator Extension field, enter the telephone extension for the auto-attendant operator. Auto attendant dials this extension when the caller presses "0" for the operator.

Step 38 In the Administration via Telephone Number field, enter the telephone number or extension that administrators dial to access the AvT. (Administrators access the AvT to modify or create prompts and greetings.)

Step 39 (Optional) In the SIP MWI Notification Mechanism field, choose one of the notification options: sub-notify or unsolicited.

Step 40 Click Next.

If any two of the Voice Mail Number, Auto Attendant Access Number, and Administration via Telephone Number fields have the same number, a system error message appears:

Step 41 Click OK and repeat Step 34 to Step 40.

The first of two Commit windows appears:

The second window displays the current values of the initialization parameters. Use the scroll bar to view the other parameters. At this point, none of these values are saved to the Cisco Unity Express database.

Step 42 If any value is incorrect, click Back to return to the appropriate window and change the value.

Step 43 When all the values are correct, click the check box next to Finally to save the values.

Step 44 Click Finish to complete the initialization.

The default values are stored in the Cisco Unity Express database. The Administrators group is created.


Note You can change any of these parameters by using other menu options described in "Cisco Unity Express Windows and Menus" on page 62.


The Initialization Wizard Status window appears:

Table 4 describes the fields in this window.


Note If Failed appears in any of the status fields, contact the person who installed your system for assistance.


Table 4 Initialization Wizard Status Window Fields 

Field
Description

User ID

Login ID of each subscriber copied from the Cisco Unified CallManager database.

Password

Password generated for each user ID. If you selected Blank Password in the Defaults window, this column is blank.

PIN

PIN generated for each user ID. If you selected Blank PIN in the Defaults window, this column is blank.

Defaults

Status of mailbox size, message length, message expiration time, password and PIN generation, and MWI on and off numbers.

User Creation

Status of creating the selected Cisco Unified CallManager subscribers in the Cisco Unity Express database.

Voicemail application creation

Status of initializing the voice-mail system and storing the voice-mail system telephone number.

Administration via Telephone application creation

Status of initializing the AvT application and storing the AvT telephone number.

Auto Attendant application creation

Status of initializing the auto-attendant application and storing the auto-attendant telephone number.

JTAPI provider

Status of registering the JTAPI user ID and password with Cisco Unified CallManager.

CTI Ports

Status of updating Cisco Unified CallManager with the CTI ports and associated route points.

Save to startup configuration

Status of saving the options and values entered in the initialization wizard fields to the startup configuration database.


Step 45 Copy the user IDs and passwords for the subscribers. Keep them in a secure location.

Use the administrator's user ID and password to log back in to Cisco Unity Express.

Give these user IDs and passwords to the subscribers so that they can log in to their voice mailboxes.

Step 46 Do one of the following:


Note You must reload Cisco Unity Express to update the databases with the subscribers and values entered in the initialization wizard.


Click Logout to exit the initialization wizard. Cisco Unity Express and Cisco Unified CallManager do not update their databases with the values entered in these windows.

Click Reload Unity Express to update the Cisco Unity Express and Cisco Unified CallManager databases. A verification window appears:

Step 47 Do one of the following:

Click OK to start the reload. As the databases are updated, the window may pause or the Logged Out window may appear but may not respond for a short time.

Click Cancel to continue without reloading.

The Logged Out window appears:

Step 48 Click Login again to enter the GUI administration environment.

See the "Logging In and Out of Cisco Unity Express" on page 55 to change your password and to start Cisco Unity Express.


What To Do Next

Begin configuring the Cisco Unity Express applications and components. See the "Sequence of Administrative Tasks" on page 77 or the Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide.

Starting the Initialization Wizard for Cisco Unified CME

Follow these steps to begin the initialization wizard for Cisco Unified CME systems.


Step 1 On your PC, open your web browser (Microsoft Internet Explorer 6.0 or later is preferred).

Step 2 In the Address box, enter http://a.b.c.d, where a.b.c.d is the IP address of the module.

The Authentication window appears:

Step 3 In the User Name field, enter the user ID for the Cisco Unity Express administrator. The user ID is case-sensitive; be sure to type the user ID with correct upper- and lowercase letters.


Note This administrator ID and the password were created by the designated installer during the software installation process. This ID is used only for logging in to Cisco Unity Express and is not considered a telephone subscriber.


Step 4 Tab to or click the Password field and enter the password for the Cisco Unity Express administrator. The password is case-sensitive; be sure to type the password with correct upper- and lowercase letters. Asterisks (*) will appear for each character in the password.

Step 5 Click Login.

The Cisco Unity Express window appears:

The following options are available from this window:

View current settings—Use this option to display several system parameters that were defined when the Cisco Unified CME software was installed. See Step 6 below.

Run Initialization Wizard—Use this option to start the initialization wizard configuration procedure. See Step 8 below.

Skip Initialization Wizard and Log off—Use this option only if you are using the Cisco Unity Express CLI command interface to configure the system parameters.

Log off (Run Initialization Wizard later)—Use this option to log off the system without starting the initialization wizard. You may run the initialization wizard at a later time.

Step 6 To display the current settings for system parameters, click View current settings.

The Current Settings window appears:

These values were configured during the Cisco Unified CME application installation. They cannot be changed from this window. Run the initialization wizard to change the values.

Step 7 Click Cancel to close this window. The Cisco Unity Express window appears again.

Step 8 To start the initialization wizard, click Run Initialization Wizard.

The CallManager Express Login window appears with the IP address of the Cisco Unified CME host router appears in the Hostname field. This value was configured during the Cisco Unified CME installation and cannot be changed here.

Step 9 In the User Name field, enter the Cisco Unified CME web administrator user ID.

Step 10 In the Password field, enter the Cisco Unified CME web administrator password.

Step 11 Click Next.

The Import CCME Users window appears:


Use this window to copy subscriber data configured on Cisco Unified CME to the Cisco Unity Express database. This window displays any subscribers configured as of the date when the Cisco Unified CME software was installed. You can copy any or all of those subscribers in to the Cisco Unity Express database. A check mark automatically appears next to each username.

Table 5 describes the columns in this window:

Table 5 Import Users Window Columns 

Column
Description

User ID

ID of the telephone subscriber

Extension(s)

Extension or extensions assigned to the subscriber

Primary

Subscriber's extension that should be assigned to the voice mailbox

Mailbox

Option for creating a mailbox for the subscriber

Administrator

Option for assigning one or more subscribers the permission to configure the parameters for the Cisco Unity Express system

Set CFNA/CFB

Option for enabling the Call Forward No Answer/Call Forward Busy feature for the subscriber


Step 12 Do one of the following:

If no subscribers are displayed, go to Step 18. Configure subscribers after the initialization process is completed.

If any subscribers are listed, go to Step 13.

Step 13 All the subscribers in the list are copied to the Cisco Unity Express database unless you remove the check marks next to the user IDs. In the column to the left of the usernames, do one of the following:

To copy all the subscribers in the list to the Cisco Unity Express database, leave the check marks as they are and go to Step 14.

To remove a check mark, click the check box next to each user ID that should not be copied to the Cisco Unity Express database. Subscribers who are not in the Cisco Unity Express database will not have a voice mailbox.

Step 14 In the Primary column, use the drop-down menu to select a primary extension for that subscriber.

The primary extension is the mailbox for receiving, saving, and retrieving voice-mail messages. If no primary extension is designated for a subscriber, that subscriber cannot receive, save, or retrieve voice-mail messages.

In this field, None means that none of the displayed extensions for the subscriber are the primary extension. You can designate a mailbox for this subscriber now, but the subscriber cannot access it until you configure the subscriber's primary extension at a later time.

Step 15 In the Mailbox column, do one of the following:

To create a mailbox for all subscribers, click the check box next to Mailbox. This places a check mark in each subscriber's box in the column. Cisco Unity Express creates the mailbox when the initialization process is complete.


Note Checking this box creates a mailbox for all subscribers displayed in the list. If you selected specific subscribers in Step 13, do not check this box.


To create a mailbox for specific subscribers, click the check box in the Mailbox column for each subscriber who should have a mailbox.

Step 16 In the Administrator column, do one of the following:


Note Administrators have access to all system configuration and maintenance capabilities.


To allow all subscribers to configure the Cisco Unity Express system, click the check box next to Administrator. If you selected specific subscribers in Step 13, do not check this box.

To allow specific subscribers to configure the system, click the check box in the Administrator column next to each subscriber who should have this permission.

Step 17 In the Set CFNA/CFB field, do one of the following:

To allow all subscribers to have the Call Forward No Answer/Call Forward Busy capability enabled, click the check box next to Set CFNA/CFB. If you selected specific subscribers in Step 13, do not check this box.

To allow specific subscribers to have the Call Forward No Answer/Call Forward Busy capability, click the check box in the Set CFNA/CFB column next to each subscriber who should have this permission.

Step 18 Click Next.

The Defaults window appears. The values shown in this window are Cisco Unity Express default values. These values affect all subscribers and mailboxes in the voice-mail system.

The Language field indicates the language used for all voice-mail system messages and prompts heard by the telephone subscriber. Although Cisco Unity Express supports several languages, only one can be installed on the system. See the Release Notes for Cisco Unity Express 3.2 for a list of available languages.

Step 19 In the Password & PIN options fields, do the following:


Caution You must determine the level of security for your voice-mail system. Requiring a new subscriber to have a password to access the GUI and a PIN to access the voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another subscriber's mailbox. However, not assigning a password and PIN makes it easier for a subscriber to enter the system or mailbox the first time. Decide whether Cisco Unity Express should generate a random password and a random PIN for each new subscriber or if the password and PIN should be blank. In either case, the subscriber is required to change the password and the PIN when logging in to the system for the first time.

The default is to generate a random password for each subscriber. To leave the password blank for all new subscribers, click the radio button Blank password.

The default is to generate a random PIN for each subscriber. To leave the PIN blank for all new subscribers, click the radio button Blank PIN.

The values in the next three fields are automatically assigned to all new mailboxes.

Step 20 In the Mailbox Size field, enter the maximum number of seconds of stored messages allowed for each mailbox.

Step 21 In the Maximum Caller Message Size field, enter the number of seconds for the maximum length of any message stored in the voice-mail system.

Step 22 In the Message Expiry Time field, enter the number of days for which old messages are stored. When a message has been stored for this length of time, the subscriber can resave it or delete it.

Step 23 Click Next.

The Call Handling window appears. If these fields were not previously configured using the Cisco Unity Express CLI commands, they will be blank.


Caution The Voice Mail Number field, Auto Attendant Access Number field, and Administration via Telephone Number field must contain different values. If they do not, then a subscriber who tries to call the operator while in the voice-mail system will be directed back to the voice-mail system or the AvT. Also, an outside caller who tries to get to the operator will be connected to the voice-mail system or the AvT.

Step 24 In the Voice Mail Number field, enter the telephone number that subscribers dial to retrieve their voice messages. The telephone number should not have spaces, dashes, or periods.

Step 25 In the Voice Mail Operator Extension field, enter the telephone extension for the voice-mail operator. A voice-mail subscriber dials this extension to reach the operator.

Step 26 (Optional) In the Auto Attendant Access Number field, enter the telephone number that callers dial to access the auto attendant.

Step 27 (Optional) In the Auto Attendant Operator Extension field, enter the telephone extension for the auto-attendant operator. Auto attendant dials this extension when the caller presses "0" for the operator.

Step 28 (Optional) In the Administration via Telephone Number field, enter the telephone number or extension that administrators dial to access the AvT. (Administrators access the AvT to modify or create prompts and greetings.)

Step 29 (Optional) In the SIP MWI Notification Mechanism field, choose one of the notification options: outcalling, sub-notify, or unsolicited.

Step 30 (Optional) In the MWI on Number field, enter a different extension. The system uses this extension together with the subscriber's extension to turn on the subscriber's MWI light.

Step 31 (Optional) In the MWI off Number field, enter a different extension. The system uses this extension together with the subscriber's extension to turn off the subscriber's MWI light.

Step 32 Click Next.

If any two of the Voice Mail Number, Auto Attendant Access Number, and Administration via Telephone Number fields have the same number, a system error message appears:

Step 33 Click OK and repeat Step 24 to Step 32.

The first of two Commit windows appears:

The second window displays the current values of the initialization parameters. Use the scroll bar to view the other parameters. At this point, none of these values are saved to the Cisco Unity Express database.

Step 34 If any value is incorrect, click Back to return to the appropriate window and change the value.

Step 35 When all the values are correct, click the check box next to Finally to save the values.

Step 36 Click Finish to complete the initialization.

The default values are stored in the Cisco Unity Express database. The Administrators group is created.


Note You can change any of these parameters by using other menu options described later in this guide.


The Initialization Wizard Status window appears:

Table 6 describes the fields in this window.


Note If Failed appears in any of the status fields, contact the designated installer for your system for assistance.


Table 6 Initialization Wizard Status Window Fields 

Field
Description

User ID

Login ID of each subscriber copied from the Cisco Unified CME database.

Password

Password generated for each user ID. If you selected Blank Password in the Defaults window, this column is blank.

PIN

PIN generated for each user ID. If you selected Blank PIN in the Defaults window, this column is blank.

Defaults

Status of mailbox size, message length, message expiration time, password and PIN generation, and MWI on and off numbers.

User Creation

Status of creating the selected Cisco Unified CME subscribers in the Cisco Unity Express database.

Mailbox Creation

Status of creating voice mailboxes for the selected subscribers.

Voicemail application creation

Status of initializing the voice-mail system and storing the voice-mail system telephone number.

Auto Attendant application creation

Status of initializing the default auto-attendant application and storing the auto-attendant telephone number.

Administration via Telephone application creation

Status of initializing the AvT application and storing the AvT telephone number.

MWI application creation

Status of initializing the MWI application and storing the MWI extension numbers.

IOS CLI update

Status of updating the corresponding Cisco IOS CLI commands with the options and values entered in the initialization wizard fields, including the enabling of the CFNA/CFB feature on specified extensions.

Save to startup configuration

Status of saving the options and values entered in the initialization wizard fields to the startup configuration database.


Step 37 Copy the user IDs and passwords for the subscribers. Keep them in a secure location.

Use the administrator's user ID and password to log back in to Cisco Unity Express.

Give these user IDs and passwords to the subscribers so that they can log in to their voice mailboxes.

Step 38 Do one of the following:


Note You must reload Cisco Unity Express to update the databases with the subscribers and values entered in the initialization wizard.


Click Logout to exit the initialization wizard. Cisco Unity Express and Cisco Unified CME do not update their databases with the values entered in these windows.

Click Reload Unity Express to update the Cisco Unity Express and Cisco Unified CME databases. A verification window appears:

Step 39 Do one of the following:

Click OK to start the reload. As the databases are updated, the window may pause or the Logged Out window may appear and may not respond for a short time.

Click Cancel to continue without reloading.

The Logged Out window appears:

Step 40 Click Login again to enter the GUI administration environment.

See "Logging In and Out of Cisco Unity Express" on page 55 to change your password and to start Cisco Unity Express.


What To Do Next

Begin configuring the Cisco Unity Express applications and components. See the "Sequence of Administrative Tasks" on page 77 or the Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide.