Cisco Unity Express 3.2 GUI Administrator Guide
Troubleshooting
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Troubleshooting Cisco Unity Express

Table Of Contents

Troubleshooting Cisco Unity Express

Backup or Restore Not Working

Incorrect Date and Time

MWI Lights Not Working Properly

Configurations Disappear

Wrong GUI Layout

Auto-Attendant Prompts


Troubleshooting Cisco Unity Express


Last updated: May 1, 2006

This chapter contains the following troubleshooting procedures:

Backup or Restore Not Working

Incorrect Date and Time

MWI Lights Not Working Properly

Configurations Disappear

Wrong GUI Layout

Auto-Attendant Prompts

Backup or Restore Not Working

Problem: The backup or restore file is not loading correctly.

Recommended Action    Verify that the correct FTP server is configured. Choose Administration > Backup/Restore > Configuration.

Recommended Action    Verify that the correct DNS server is configured. Choose Administration > Domain Name Settings.

Incorrect Date and Time

Problem: The date and time on the system are not correct.

Recommended Action    Verify that the correct NTP server is configured. Choose Administration > Network Time & Time Zone Settings or Reports > Network Time Protocol.

Recommended Action    Verify that the correct time zone is configured. Choose Administration > Network Time & Time Zone Settings.

MWI Lights Not Working Properly

Problem: The MWI lights do not go on when messages are stored in a subscriber's mailbox.

Recommended Action    Refresh the MWI lights for the subscriber. Choose Voice Mail > Message Waiting Indicators > Refresh.

Recommended Action    Check that the subscriber's extension is designated as a primary extension. Cisco Unity Express does not send a MWI to an E.164 number. Choose Configure > Users to designate a primary extension.

Configurations Disappear

Problem: I configured voice-mail or auto-attendant parameters, but I do not see them in the current Cisco Unity Express configuration.

Explanation    You did not click the Apply icon in the GUI to save the changes.

Explanation    You made changes using CLI commands to the Cisco Unified CallManager server or Cisco Unified CME router, but Cisco Unity Express did not pick them up.

Recommended Action    (For Cisco Unified CME only) Choose Administration > Synchronize Information to synchronize the Cisco Unified CME and Cisco Unity Express databases.

Explanation    You made changes to the running configuration that were not saved to the startup configuration.

Recommended Action    Choose Administration > Save Configuration to save the running configuration to the startup configuration.

Wrong GUI Layout

Problem: When I log in to the GUI, I see a limited set of options, not the full administration windows.

Explanation    Another administrator is logged in. Only one administrator can access the administration GUI at a time.

Recommended Action    Find out who is logged in and log that person out or wait a few minutes for the inactivity timer to log that person out.

Auto-Attendant Prompts

Problem: The custom auto-attendant prompt is not working.

Recommended Action    Verify that the prompt format is CCITT G.711 u-law, 8kHz, 8-bit, Mono.