Cisco Unity Express 3.2 GUI Administrator Guide
Sequence of Administrative Tasks
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Sequence of Administrative Tasks

Table Of Contents

Sequence of Administrative Tasks

Online Help

Initial Tasks

Ongoing Tasks

As-Needed Tasks


Sequence of Administrative Tasks


Last updated: July 2, 2008

After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks once, others regularly, and others as needed.

This chapter provides a basic overview of administrative tasks. For more detailed information on configuring Cisco Unity Express using the GUI interface, see the following documents:

Configuring Cisco Unity Express 3.2 Using the GUI: Privilege Mode for Cisco Unified Communications Manager Licenses

Configuring Cisco Unity Express 3.2 Using the GUI: Privilege Mode for Cisco Unified Communications Manager Express Licenses

Configuring Cisco Unity Express 3.2 Using the GUI: Administrator User Mode for All Licenses

Online Help

For all these configuration tasks, online help windows are available with information and guidance. Look for the Help icon in each window to access these help windows.

Initial Tasks

Do the tasks listed in Table 15 to set up Cisco Unity Express:

Table 15 Initial Configuration Tasks 

Task
Menu Option

1. Upload customized prompts and greetings. Alternatively, use the Administration via Telephone (AvT) system on the TUI to record the prompts.

Choose System > Prompts.

2. Upload custom scripts. To create the scripts, use the script editor described in the Cisco Unity Express 3.2 Guide to Writing Auto-Attendant Scripts.

Choose System > Scripts.

3. Configure the auto-attendant application.

Choose Voice Mail > Auto Attendant.

4. If extensions are not configured, configure them.

For Cisco Unified CME: Choose Configure > Extensions.

For Cisco Unified CallManager: Configure the extensions from the Cisco Unified CallManager interface.

5. If subscribers and groups are not configured, configure them.

Choose Configure > Users and Configure > Groups.

6. Configure individual and general delivery voice mailboxes.

Choose Voice Mail > Mailboxes.

7. Configure voice-mail message expiry time.

Choose Voice Mail > VM Defaults to enable the feature system-wide. Choose Voice Mail > Mailboxes to set the expiry time length.

8. Configure the mailbox in which a message from a redirected call is to be stored.

Choose Voice Mail > VM Configuration. See the Mailbox Selection field.

9. If using a network, configure network locations.

Choose Configure > Networking Locations.

10. (Optional) Add remote subscribers to the local directory.

Choose Configure > Remote Users.

11. (Optional) Create public distribution lists.

Choose Voice Mail > Distribution Lists.

12. (Optional) Configure LRU cache.

Available through CLI commands.

13. (Optional) Configure vCard information receipt.

Available through CLI commands

14. Configure MWI notifications in Cisco SRST mode.

Choose Voice Mail > Message Waiting Indicators > Settings.

15. (Optional) Configure local and network broadcast message senders.

Choose Configure > Groups. Select an existing group or create a new group.

16. (Optional) Configure holiday schedules.

Choose System > Holiday Settings.

17. (Optional) Configure business hours.

Choose System > Business Hours Settings.

18. (Optional) Configure restriction tables to use with the following features: fax, message notification, live reply, nonsubscriber message delivery,

Choose System > Restriction Tables.

19. (Optional) Enable the message notification feature and configure its system-wide parameters.

Choose Voice Mail > Message Notification > Notification Administration.

20. (Optional) Configure the message notification capability for specific subscribers.

Choose Voice Mail > Message Notification > Subscriber Notification Management.

21. (Optional) Enable the integrated messaging feature and configure its system-wide parameters.

Choose Voice Mail > Integrated Messaging.

22. (Optional) Enable the VoiceView Express feature and configure its system-wide parameters.

Choose Voice Mail > VoiceView Express > Service Configuration.

23. (Optional) Enable the fax feature and configure its parameters.

Choose System > Fax Settings.

24. (Optional) Enable the Live Reply feature and configure its parameters.

Choose Voice Mail > VM Configuration.

(Optional) Enable the Live Record feature and configure its parameters.
See page ii for legal disclaimer information about this feature.

Choose Voice Mail > VM Configuration.

25. (Optional) Configure IVR and VXML applications and the HTTP triggers and database parameters used with them.

Choose IVR > IVR Applications, IVR > VXML Applications, IVR > HTTP Triggers, and IVR > Enterprise Database Subsystem,.


Ongoing Tasks

Do the tasks listed in Table 16 on a regular basis.

Table 16 Ongoing Administrative Tasks

Task
Menu Option

Back up and restore system data.

Choose Administration > Backup/Restore.

Save Cisco Unity Express configuration changes onto the network module.

Choose Administration > Control Panel > Save Unity Express Configuration.

(For Cisco Unified CME only) Save the Cisco Unified CME configuration into the router's flash memory.

Choose Administration > Control Panel > Save CallManager Express Configuration.

Synchronize database changes between Cisco Unity Express and the call platform.

For Cisco Unified CME: Choose Administration > Synchronize Information.

For Cisco Unified CallManager: Use the Cisco Unified CallManager interface to configure comparable changes made to the Cisco Unity Express database.

Monitor system status.

Choose Reports. Review all the reports periodically.


As-Needed Tasks

Do the tasks listed in Table 17 on an as-needed basis.

Table 17 As-Needed Administrative Tasks

Task
Menu Option

Add, display, modify, and delete voice mailboxes.

Choose Voice Mail > Mailboxes.

Unlock a voice mailbox.

Choose Voice Mail > Mailboxes and the Unlock icon.

Add, display, modify, and delete subscribers.

Choose Configure > Users.

Add, display, modify, and delete groups.

Choose Configure > Groups.

Change a subscriber's voice-mail password.

Choose Configure > Users and the user ID that needs to be changed.

Change the voice mailbox size or storage time.

Choose Voice Mail > VM Defaults to change the value system-wide. Choose Configure > Users and the user ID to change the value for a specific subscriber.

Change password or PIN length.

Choose Configure > User Defaults.

Change password or PIN expiry time.

Choose Configure > User Defaults.

Change the voice-mail message expiry time.

Choose Voice Mail > VM Defaults.

Change the mailbox in which a message from a redirected call is stored.

Choose Voice Mail > VM Configuration. See the Mailbox Selection field.

Add, display, modify and delete extensions and telephones.

For Cisco Unified CME: Choose Configure > Extensions and Configure > Phones.

For Cisco Unified CallManager: Use the Cisco Unified CallManager interface.

Assign an extension to another subscriber.

For Cisco Unified CME: Choose Configure > Extensions.

For Cisco Unified CallManager: Use the Cisco Unified CallManager interface.

Modify the auto-attendant application properties.

Choose Voice Mail > Auto Attendant.

Add, modify, and delete the auto-attendant prompts.

Choose System > Prompts and see "Recording an Auto-Attendant Greeting or Prompt File" on page 18.

Add, modify, and delete the auto-attendant scripts.

Choose System > Scripts and see "Configuring Auto-Attendant Scripts" on page 18.

(For Cisco Unified CallManager only) Add, display, modify, and delete Cisco Unified CallManager servers, web users, and JTAPI users.

Choose Configure > CallManager.

(For Cisco Unified CallManager only) Add, display, modify, and delete CTI ports.

Choose System > CTI Ports.

Reload Cisco Unity Express software.

Choose Administration > Control Panel > Reload Unity Express.

Note Any unsaved configuration data will be lost if you reload Cisco Unity Express.

26. Make changes to the list of holidays.

Choose System > Holiday Settings.

27. Make changes to the business hours.

Choose System > Business Hours Settings.

28. (Optional) Make changes to the restriction tables used with the following features: fax, message notification, live reply, nonsubscriber message delivery,

Choose System > Restriction Tables.

29. Make changes to the message notification system-wide parameters.

Choose Voice Mail > Message Notification > Notification Administration.

30. Add and delete subscribers who can receive message notifications.

Choose Voice Mail > Message Notification > Subscriber Notification Management.

31. Make changes to the integrated messaging system-wide parameters.

Choose Voice Mail > Integrated Messaging.

32. Make changes to the VoiceView Express system-wide parameters.

Choose Voice Mail > VoiceView Express > Service Configuration.

33. (Optional) Make changes to the the parameters for the fax feature.

Choose System > Fax Settings.

34. (Optional) Make changes to the parameters for the Live Reply feature.

Choose Voice Mail > VM Configuration.

35. (Optional) Make changes to the parameters for the Live Record feature.
See page ii for legal disclaimer information about this feature.

Choose Voice Mail > VM Configuration.

36. (Optional) Make changes to IVR and VXML applications and the HTTP triggers and database parameters used with them.

Choose IVR > IVR Applications, IVR > VXML Applications, IVR > HTTP Triggers, and IVR > Enterprise Database Subsystem,.

37. As needed, troubleshoot software.

See "Troubleshooting Cisco Unity Express" on page 91.