Cisco Unity Express 3.1 Installation and Upgrade Guide
Upgrading to Cisco Unity Express 3.1
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Upgrading to Cisco Unity Express 3.1

Table Of Contents

Upgrading to Cisco Unity Express 3.1

Prerequisites

Upgrading to Cisco Unity Express 3.1

Task List

Downloading and Installing a New Software Image

Upgrading to Cisco Unity Express 3.1 from
Cisco Unity Express 2.3.4

Task List

Downloading and Installing an Upgrade Image

What to Do Next


Upgrading to Cisco Unity Express 3.1


Last Updated: April 14, 2008

This chapter describes procedures for upgrading to Cisco Unity Express 3.1 software.

Use one of two upgrade procedures depending on your current version of Cisco Unity Express:

Upgrading to Cisco Unity Express 3.1

Use this procedure to upgrade to version 3.1:

From versions earlier than 2.3.4

From versions 3.0.1, 3.0.2, 3.0.3, or 3.0.4

From version 3.1.1 to 3.1.2

This is a clean installation that "cleans" the disk by erasing any existing configuration and voice-mail data, repartitioning the disk, and loading all new files on the disk. You must back up your configuration and data files before starting the clean installation, and then restore the configuration and data files after the installation takes place.

Upgrading to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4

This is an upgrade procedure that does not erase any existing configuration or data. Using this upgrade procedure you do not need to back up your current configuration and data files because the disk is not cleaned, and only additional files are downloaded.

The following conditions apply:

Cisco Unity Express 3.1 does not support versions of Cisco Unified Communications Manager earlier than 4.1. If you are using an earlier version of Cisco Unified Communications Manager, you must upgrade to version 4.1 or a higher version to interoperate with Cisco Unity Express 3.1.

These procedures are available to systems with a network module (NM-CUE, NM-CUE-EC, or NME-CUE) or 1 GB advanced integration module (AIM-CUE). Cisco Unity Express 3.1 does not support the 512 MB AIM-CUE.

This section includes:

Prerequisites

Upgrading to Cisco Unity Express 3.1

Upgrading to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4

What to Do Next

Prerequisites

The following information is required:

FTP server IP address

FTP server username

FTP server password

Software package name (contains a .pkg extension)

If you are installing a language, see the Cisco Unity Express Compatibility Matrix for a list of available languages.

Ensure that the FTP server is configured and active.

Ensure that you can ping the Cisco Unity Express network module from the FTP server.

If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use DNS, use the IP address of the FTP server.

Upgrading to Cisco Unity Express 3.1

This section describes how to upgrade to Cisco Unity Express 3.1. Using this procedure, you must first backup your data, and then restore it following the software installation.


Note If you are upgrading from Cisco Unity Express 2.3.4, then you have the option of upgrading without backing up the system data and then restoring it after the software installation. For more information, see the "Upgrading to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4" section.


Task List

Upgrading to Cisco Unity Express 3.1. entails the sequence of tasks described in Table 1:

Table 1 Task List for Upgrading From a Version of Cisco Unity Express Earlier Than 2.3.4

Checklist
Checkoff

1. Backing up your data and configuration files. See Appendix A: Backing Up Files, page 55.

2. Downloading and installing the software image files. See Downloading and Installing an Upgrade Image.

3. Restoring the data and configuration files. See Appendix B: Restoring Files, page 57.

4. Rebooting the system.


Downloading and Installing a New Software Image

Use this procedure to install a new Cisco Unity Express software image.


Caution If you have not already done so, back up your data and configuration files before starting the installation. See Appendix A: Backing Up Files, page 55. The disk is wiped clean before the new image is installed.

SUMMARY STEPS

1. Log in and go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the software files to the FTP server.

4. (Optional) Enter the software download clean command to download the new software from the FTP server.


Note Although the software download clean command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.


5. (Required for Step 4.) Enter y to continue the installation.

6. Select the language version from the language selection menu.

7. Enter x when you finish with the language selection menu.

8. Enter the software download status command to check that the software has downloaded.

9. Enter the software install clean command to install the new software.

The system automatically reloads after the installation is complete.

10. Enter y to begin the initial configuration.

11. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

12. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS


Step 1 Log in and go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

NM-CUE, NM-CUE-EC, and AIM-CUE modules

cue-vm-k9.nm-aim.3.1.x.pkg (main package files)

cue-vm-installer-k9.nm-aim.3.1.x.prt1 (installer payload file)

cue-vm-full-k9.nm-aim.3.1.x.prt1 (voice-mail application)

cue-vm-langpack.nm-aim.3.1.x.pkg (language package file)

cue-vm-en_US-langpack.nm-aim.3.1.x.prt1 (language prompts)


Note Instead of US English, you may download another appropriate language.


NME-CUE module

cue-vm-k9.nme.3.1.x.pkg (main package files)

cue-vm-installer-k9.nme.3.1.x.prt1 (installer payload file)

cue-vm-full-k9.nme.3.1.x.prt1 (voice-mail application)

cue-vm-langpack.nme.3.1.x.pkg (language package file)

cue-vm-en_US-langpack.nme.3.1.x.prt1 (language prompts)


Note Instead of US English, you may download another appropriate language.


Step 3 Copy the software files to the FTP server.


Note The package can be installed without first downloading by use of the command: software install clean url ftp://ftp-server-ip-address/cue-vm-k9.nm-aim.3.1.x.pkg username username password password


Step 4 (Optional) Enter the software download clean command to download the new software from the FTP server:

se-172-16-0-0# software download clean url 
ftp://ftp_server_ip_address/cue-vm-k9.nm-aim.3.1.x.pkg username username password password

or, if the FTP server has been configured:

se-172-16-0-0# software download clean pkg cue-vm-k9.nm-aim.3.1.x.pkg


Note If the FTP server was set in configuration mode, you do not need to use the FTP parameters. To set the FTP server, see the software download server command in the Cisco Unity Express Command Reference.


Step 5 (Required for Step 4.) Enter y to continue the download:

WARNING:: This command will download the necessary software to
WARNING:: complete a clean install.  It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y

Step 6 Select the language version from the language selection menu:

#  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1             ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3             ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9             FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11             DEU     CUE Voicemail German (3.0.0.0)
12             DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

>12


Note Select the language that was previously configured as the system default on the system running the earlier version. If you want to change the language support as part of the upgrade, additional preparation is required. For example, users, audio prompts, triggers and some custom scripts might be defined with a different language than the system default. If these are not updated correctly, then audio prompts for users defined with other languages may not work. For more information, see Appendix C: Language Upgrade Preparation, page 59.


Step 7 Your choice appears as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished. The example below shows that Italian, US English, and Danish are selected.

#  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1      *      ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3      *      ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9             FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11             DEU     CUE Voicemail German (3.0.0.0)
12      *      DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------

Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection

>x

At this point the new software is downloaded from the FTP server.


Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express module.


Step 8 Enter the software download status command to check the download status:

se-172-16-0-0# software download status 
Download request in progress.
downloading file : cue-vm.3.1.1.pkg
bytes downloaded : 18612224
se-172-16-0-0# 


se-172-16-0-0# software download status
Download request completed successfully.
se-172-16-0-0# 


Note You can enter the show software directory download command to show the downloaded files.


Step 9 After the software is downloaded, enter the software install clean command to install the new software:


Caution This step cleans the disk. All configuration and voice messages are lost after this step. Verify that a backup has been done. If it has not, abort at this step and do a backup first. See Appendix A: Backing Up Files, page 55.
se-172-16-0-0# software install clean cue-vm-k9.nm-aim.3.1.x.pkg

Note If the package is not found in the download section, it will be downloaded from the configured ftp server.



Note To set the FTP server, see the software download server command in the Cisco Unity Express  Command Reference.


At this point, the new software is installed on the system and the system restarts.

Step 10 Enter y to begin the initial configuration:

IMPORTANT::
IMPORTANT::    Welcome to Cisco Systems Service Engine
IMPORTANT::     post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::

Do you wish to start configuration now (y,n)? y

Step 11 Enter the appropriate response y or n. See the output below to determine your configuration needs.


Note If this is a new install or the flash has been erased, this output is not displayed.


IMPORTANT::
IMPORTANT:: A Cisco Unity Express configuration has been found in flash.
IMPORTANT:: You can choose to restore this configuration into the
IMPORTANT:: current image.
IMPORTANT::
IMPORTANT:: A stored configuration contains some of the data from a
IMPORTANT:: previous installation, but not as much as a backup. For
IMPORTANT:: example: voice messages, user passwords, user PINs, and
IMPORTANT:: auto attendant scripts are included in a backup, but are
IMPORTANT:: not saved with the configuration.
IMPORTANT::
IMPORTANT:: If you are recovering from a disaster and do not have a
IMPORTANT:: backup, you can restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you are going to restore a backup from a previous
IMPORTANT:: installation, you should not restore the saved configuration.
IMPORTANT::
IMPORTANT:: If you choose not to restore the saved configuration, it
IMPORTANT:: will be erased from flash.
IMPORTANT::

Would you like to restore the saved configuration? (y,n)

Caution If you answer n, the configuration is deleted and you are asked to configure the hostname, DNS location, NTP server, and timezone.

Step 12 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

MPORTANT::
IMPORTANT::        Administrator Account Creation
IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::

Enter administrator user ID:
  (user ID): Admin
Enter password for admin:
  (password): ******
Confirm password for admin by reentering it:
  (password): ******

SYSTEM ONLINE
se-172-16-0-0>

Upgrading to Cisco Unity Express 3.1 from
Cisco Unity Express 2.3.4

This section describes how to upgrade to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4. Using this procedure, you can upgrade your software version without having to first backup your system data, and restore it following the software installation.


Note If you upgrading from Cisco Unity Express 2.3.4, you can also use the second upgrade procedure, Upgrading to Cisco Unity Express 3.1. However, this procedure requires a backup and restore of data.


Task List

Upgrading from Cisco Unity Express 2.3.4 entails the sequence of tasks described in Table 2:

Table 2 Task List for Upgrading From Cisco Unity Express 2.3.4

Checklist
Checkoff

1. (Recommended) Backing up your data and configuration files. See Appendix A: Backing Up Files, page 55.

2. Downloading and installing the software image files. See Downloading and Installing an Upgrade Image.

3. Restoring the data and configuration files, if required. See Appendix B: Restoring Files, page 57.

4. Rebooting the system.


Downloading and Installing an Upgrade Image

Use this procedure to download and install an upgrade image.


Note It is recommended that you back up your data and configuration files before starting the upgrade. See Appendix A: Backing Up Files, page 55.



Note To change your language selections, see the "Adding or Removing Languages" section on page 22.


SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the software files to the FTP server.

4. (Optional) Enter the software download upgrade command to download the new software.


Note Although the software download upgrade command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.


5. (Required for Step 4.) Enter y to continue the download.

6. (Optional) Enter the software download status command to verify the download.

7. Enter the software install upgrade command to install the new software.

8. Enter y to install the upgrade or n to stop the installation procedure.

The system automatically reloads after the upgrade is complete.

9. Enter the show software versions command to verify the upgrade.

DETAILED STEPS


Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express upgrade software files (for the NM-CUE, NM-CUE-EC, or AIM-CUE modules)

cue-vm-k9.nm-aim.3.1.x.pkg (main package files)

cue-vm-installer-k9.nm-aim.3.1.x.prt1 (installer payload file)

cue-vm-upgrade-k9.nm-aim.2.3.4_nm-aim.3.1.x.prt1 (voice-mail application; download the prt language files that correspond to the language currently installed)

cue-vm-langpack.nm-aim.3.1.x.pkg (language package file)

See the Cisco Unity Express Compatibility Matrix for a list of the available languages.

cue-vm-en_US-upg-lang-pack.nm-aim.2.3.4_nm-aim.3.1.x.prt1 (language prompts)


Note Instead of US English, you may download another appropriate language.


Step 3 Copy the software files to the FTP server.


Note The package can be installed without first downloading by use of the command software install clean url ftp://ftp-server-ip-address/cue-vm-k9.nm-aim.3.1.x.pkg username username password password


Step 4 (Optional) Enter the software download upgrade command to download the software from the FTP server:

se-172-16-0-0# software download upgrade url 
ftp://ftp-server-ip-address/cue-vmk9.nm-aim.3.1.x.pkg

Note This example uses the default anonymous FTP user.


or, if the FTP server has been configured:

se-172-16-0-0# software download upgrade cue-package.pkg

Note If the FTP server was set in configuration mode, you do not need to use the FTP parameters.


Step 5 (Required for Step 4.) Enter y to begin the download:

WARNING:: This command will download the necessary software to 
WARNING:: complete an upgrade.  It is recommended that a backup be done 
WARNING:: before installing software. 

Would you like to continue? [n] y
Downloading  software install upgrade cue-vm-k9.nm-aim.3.1.1.pkg
Bytes downloaded :  63648 

Validating package signature ... done
Validating installed manifests ..........complete.

Note When you download the upgrade software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.


Step 6 Enter the software download status command to check the download status:

se-172-16-0-0# software download status 
Download request in progress.
downloading file : cue-vm-full-k9.nm-aim.3.1.1.prt1
bytes downloaded : 18612224
se-172-16-0-0# 

se-172-16-0-0# software download status
Download request completed successfully.
se-172-16-0-0# 

Note You can enter the show software directory download command to show the downloaded files.


Step 7 When the download is complete, enter the software install upgrade command to install the new software:


Note This example uses the default anonymous FTP user.


se-172-16-0-0# software install upgrade pkg cue-vm.nm-aim.3.1.1.pkg

In this example, the command upgrades the software using the package just downloaded. If the package is not found in the downloaded directory, it is downloaded from the configured FTP server.


Note The package can be installed without first downloading by use of the command software install upgrade url ftp://ftp_server_ip_address/software install upgrade cue-vm-k9.nm-aim.3.1.1.pkg


Step 8 Enter y to begin the upgrade:

WARNING:: This command will install the necessary software to
WARNING:: complete an upgrade.  It is recommended that a backup be done
WARNING:: before installing software.

Would you like to continue? [n] y


Caution An upgrade does not replace everything on the disk, just the files necessary to make the upgrade. We recommend that you do a backup before any software installation.

Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.


The system reloads after the upgrade is complete.

Step 9 Use the show software version command to verify the upgrade. The following shows the versions after upgrading to version 3.1.1.

se-10-50-10-125# show software version 

Installed Packages:
Software Version: 3.1.1
 - Installer  3.1.1.0
	- Thirdparty 2.3.1.0
	- Bootloader (Primary) 2.1.14
	- Infrastructure  2.3.2.0
	- Global 3.1.1.0
	- Service Engine license 2.1.2.0
	- Auto Attendant  3.1.0.12
	- Voice Mail 10.2.3.1.0
	- Bootloader (Secondary) 2.1.15.0
	- Core  2.4.0.1
	- GPL Infrastructure  2.2.1.0 

Installed Plug-ins: 

 - CUE Voicemail Language Support 3.1.0.0
	- CUE Voicemail Brazilian Portuguese 3.1.0.0
	- CUE Voicemail US English 3.1.0.0


What to Do Next

1. If required, restore the data and configuration files. See Appendix B: Restoring Files, page 57. This step is not required if you have used the upgrade process in Upgrading to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4.


Note If you do not have any backup files for your system and cannot do a restore of the data, run the initialization wizard. See the "Configuring the Cisco Unity Express Software Using the Initialization Wizard" section in the Cisco Unity Express 3.1 GUI Administrator Guide.



Note If you want to use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, if you want to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in Cisco Unity Express EXEC mode.
This command turns off the initialization wizard. You cannot restart it unless you reimage the Cisco Unity Express module.


2. Install the license files, making sure they are the same version as the software package. See the "Upgrading or Downgrading the Cisco Unity Express License in the Same Version" section on page 39.

3. Configure new system features. See the Cisco Unity Express 3.1 VoiceMail and Auto-Attendant CLI Administrator Guide, the Cisco Unity Express 3.1 Interactive Voice Response CLI Administrator Guide, and the Cisco Unity Express 3.1 GUI Administrator Guide.