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Release Notes for Cisco Unity Express 2.3

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Release Notes for Cisco Unity Express 2.3

Table Of Contents

Release Notes for Cisco Unity Express 2.3

Contents

System Requirements

Hardware Supported

Files Included in Cisco Unity Express 2.3

Software Licenses and Factory-Set Limits

Software Upgrade Overview

Software Compatibility

Cisco Unity Express Compatibility with Cisco Unified CallManager

Cisco Unity Express Compatibility with Cisco Unified CallManager Express

Voice Messaging Networking between Systems

Determining the Software Version and License

Cisco Unity Express Language Support

New Features and Enhancements

New Features and Enhancements in Cisco Unity Express 2.3.4

New Features and Enhancements in Cisco Unity Express 2.3.3

New Features and Enhancements in Cisco Unity Express 2.3.2

New Features and Enhancements in Cisco Unity Express 2.3.1

New CLI Commands

New CLI Commands in Cisco Unity Express 2.3.4

New CLI Commands in Cisco Unity Express 2.3.3

New CLI Commands in Cisco Unity Express 2.3.2

New CLI Commands in Cisco Unity Express 2.3.1

Important Notes

Caveats

Open Caveats—Cisco Unity Express Release 2.3.4

Open Caveats—Cisco Unity Express Release 2.3.3

Open Caveats—Cisco Unity Express Release 2.3.2

Open Caveats—Cisco Unity Express Release 2.3.1

Resolved Caveats—Cisco Unity Express Release 2.3.4

Resolved Caveats—Cisco Unity Express Release 2.3.3

Resolved Caveats—Cisco Unity Express Release 2.3.2

Resolved Caveats—Cisco Unity Express Release 2.3.1

Caveats in Cisco Unified CallManager Express Release 4.0 that May Impact Your System

Additional References


Release Notes for Cisco Unity Express 2.3


February 20, 2007

Cisco Unity Express 2.3.4

Text Part Number OL-10392-04

These release notes support Cisco Unity Express 2.3 up to and including Cisco Unity Express 2.3.4. These release notes are updated as needed.

We recommend that you read the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express release.

Table 1 Cisco Unity Express 2.3 History

Cisco Unity Express Version
Released

2.3.1

May 1, 2006

2.3.2

July 28, 2006

2.3.3

December 22, 2006

2.3.4

February 20, 2007



Note The user documentation for Cisco Unity Express refers to this version as 2.3. The 2.3.4 release is the fourth released version for Cisco Unity Express 2.3.


Contents

These release notes contain the following sections:

System Requirements

New Features and Enhancements

Important Notes

Caveats

Additional References

System Requirements

Hardware and software requirements for Cisco Unity Express 2.3 are in the following sections:

Hardware Supported

Files Included in Cisco Unity Express 2.3

Software Licenses and Factory-Set Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

Cisco Unity Express Language Support

Hardware Supported

Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express Network Modules (NM) and Advanced Integration Modules (AIM).

Table 2 Supported Platforms and Minimum Cisco IOS Release 

Cisco Platform
Cisco Unity Express Network Module (NM-CUE)
Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC)
Cisco Unity Express AIM-CUE 1

Cisco 2600XM

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2650XM,
Cisco 2651XM

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2691

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2801

Not Supported

Not Supported

12.3(8)T4

Cisco 2811, Cisco 2821, Cisco 2851

12.3(8)T4

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(8)T4

Cisco 3725, Cisco 3745

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 3825, Cisco 3845

12.3(11)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(11)T

1 Only the 1 GB AIM module is supported in release 2.3.


Files Included in Cisco Unity Express 2.3

Table 3 lists the files available in the Cisco Unity Express 2.3 release.

Table 3 Files Included in Cisco Unity Express Release 2.3  

Filename
Description

cue-vm.2.3.4.pkg1

The main software package file

cue-installer.2.3.4

Helper installer

cue-vm-installer.2.3.4.prt1

Installer payload file

cue-vm-full.2.3.4.prt1

VoiceMail application

CUEEditor2.3.4.exe

Installer for the Script Editor

Language Packages

cue-vm-lang-pack.2.3.4.pkg1

Language package file

cue-vm-upgrade.2.2.2_2.3.4.prt1

Language prompts upgrade package file from release 2.2.2

cue-vm-en_US-lang-pack.2.3.4.prt1

English (US) language prompts

cue-vm-en_US-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-zh_CN-lang-pack.2.3.4.prt1

Chinese language prompts

cue-vm-zh_CN-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-da_DK-lang-pack.2.3.4.prt1

Danish language prompts

cue-vm-da_DK-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-en_GB-lang-pack.2.3.4.prt1

British English (UK) language prompts

cue-vm-en_GB-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-fr_FR-lang-pack.2.3.4.prt1

French (European) language prompts

cue-vm-fr_FR-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-fr_CA-upg-lang-pack.2.3.4

French (Canada) language prompts

cue-vm-fr_CA-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-de_DE-lang-pack.2.3.4.prt1

German (European) language prompts

cue-vm-de_DE-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-it_IT-lang-pack.2.3.4.prt1

Italian language prompts

cue-vm-it_IT-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-ja_JP-lang-pack.2.3.4.prt1

Japanese language prompts

cue-vm-ja_JP-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-ko_KR-lang-pack.2.3.4.prt1

Korean language prompts

cue-vm-ko_KR-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-pt_BR-lang-pack.2.3.4.prt1

Portuguese (Brazilian) language prompts

cue-vm-pt_BR-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-es_ES-lang-pack.2.3.4.prt1

Spanish (European) language prompts

cue-vm-es_ES-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-es_CO-lang-pack.2.3.4.prt1

Spanish (Latin American) language prompts

cue-vm-es_CO-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

cue-vm-es_MX-lang-pack.2.3.4.prt1

Spanish (Mexico) language prompts

cue-vm-es_MX-upg-lang-pack.2.2.2_2.3.4.prt1

Upgrade package from release 2.2.2

License Packages for Cisco Unified CallManager

cue-vm-license_12mbx_ccm_2.3.4.pkg

License 12 mailbox

cue-vm-license_25mbx_ccm_2.3.4.pkg

License 25 mailbox

cue-vm-license_50mbx_ccm_2.3.4.pkg

License 50 mailbox

cue-vm-license_100mbx_ccm_2.3.4.pkg

License 100 mailbox

cue-vm-license_150mbx_ccm_2.3.4.pkg

License 150 mailbox

cue-vm-license_200mbx_ccm_2.3.4.pkg

License 200 mailbox

cue-vm-license_250mbx_ccm_2.3.4.pkg

License 250 mailbox

License Packages for Cisco Unified CallManager Express

cue-vm-license_12mbx_cme_2.3.4.pkg

License 12 mailbox

cue-vm-license_25mbx_cme_2.3.4.pkg

License 25 mailbox

cue-vm-license_50mbx_cme_2.3.4.pkg

License 50 mailbox

cue-vm-license_100mbx_cme_2.3.4.pkg

License 100 mailbox

cue-vm-license_150mbx_cme_2.3.4.pkg

License 150 mailbox

cue-vm-license_200mbx_cme_2.3.4.pkg

License 200 mailbox

cue-vm-license_250mbx_cme_2.3.4.pkg

License 250 mailbox

1 Required to upgrade the software using the online installer.


Software Licenses and Factory-Set Limits

Different license levels are available for Cisco Unity Express software for the network module or the AIM and for Cisco Unified CallManager or Cisco Unified CallManager Express. To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/cgi-bin/tablebuild.pl?topic=278535672

The following Cisco Unity Express licenses are available for Cisco Unity Express 2.3:

Table 4 Cisco Unity Express Network Module  

Cisco Unity Express Network Module

Cisco Unified CallManager:

SCUE-LIC-200CCM-2.3.x

SCUE-LIC-250CCM-2.3.x

SCUE-LIC-25CCM-2.3.x

SCUE-LIC-100CCM-2.3.x

SCUE-LIC-12CCM-2.3.x

SCUE-LIC-50CCM-2.3.x

SCUE-LIC-150CCM-2.3.x

Cisco Unified CallManager Express

SCUE-LIC-12CME-2.3.x

SCUE-LIC-25CME-2.3.x

SCUE-LIC-50CME-2.3.x

SCUE-LIC-100CME-2.3.x

SCUE-LIC-150CME-2.3.x

SCUE-LIC-200CME-2.3.x

SCUE-LIC-250CME-2.3.x

Cisco Unity Express AIM

Cisco Unified CallManager

SCUE-LIC-12CCM-2.3.x

SCUE-LIC-25CCM-2.3.x

SCUE-LIC-50CCM-2.3.x

Cisco Unified CallManager Express

SCUE-LIC-12CME-2.3.x

SCUE-LIC-25CME-2.3.x

SCUE-LIC-50CME-2.3.x



Note Before release 4.0, Cisco Unified CallManager was known as Cisco CallManager.


Factory-set system limits are determined by the ordered license. Limits for the NM-CUE-EC are shown in Table 5 and Table 6. Limits for the NM-CUE are shown in Table 7 and Table 8. Limits for the 1 GB AIM-CUE are shown in Table 9 and Table 10.

Table 5 NM-CUE-EC System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions
No.of Scripts
No.of Prompts
No. of Public Distribution Lists
No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9600

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

16

8

120

25

8 SIP
8 JTAPI

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

16

8

120

25

8 SIP
8 JTAPI

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).


Table 6 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default Number of Personal Mailboxes
Default Number of General Delivery Mailboxes
Total
Number of
Mailboxes
Number of Users
Number of Groups
Number of Owners
Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

40

400

1000


Table 7 NM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Sec) 1
No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions
No. of Scripts
No. of Prompts
No. of Public Distribution Lists
No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

21120

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

10260

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

5520

8

8

120

15

8 SIP
8 JTAPI

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

3000

8

8

120

15

8 SIP
8 JTAPI

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).


Table 8 NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default Number of Personal Mailboxes
Default Number of General Delivery Mailboxes
Total
Number of
Mailboxes
Number of Users
Number of Groups
Number of Owners
Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000


Table 9 1-GB AIM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours) 1
Default Mailbox Size (Sec) 2
No. of Concurrent Voice Mail and
Auto Attendant Ports/Sessions
No. of Scripts
No. of Prompts
No. of Public Distribution Lists
No. of Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

14

2700

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

SCUE-LIC-25CCM
SCUE-LIC-25CME

14

1320

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

SCUE-LIC-50CCM
SCUE-LIC-50CME

14

720

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

8 SIP
8 JTAPI

1 Cisco Unity Express 2.3 does not support the 512-MB AIM.

2 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).


Table 10 1-GB AIM-CUE Maximum Number of Mailboxes, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default Number of Personal Mailboxes
Default Number of General Delivery Mailboxes
Total Number of Mailboxes
Number of Users
Number of Groups
Number of Owners
Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

100

200

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

100

200

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

20

100

200


Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 2.3:

Upgrade using the online installer with the software install upgrade command. For specific procedures, see the Upgrading an Existing Software Image section in the Cisco Unity Express 2.3 Installation and Upgrade Guide.

This method is designated as Process "A" in Table 11.

A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the Upgrading an Existing Software Image section in the Cisco Unity Express 2.3 Installation and Upgrade Guide.

This method is designated as Process "B" in Table 11.

A "clean" installation process upgrade using the boot helper. For specific procedures, see the Upgrading an Existing Software Image section in the Cisco Unity Express 2.3 Installation and Upgrade Guide.

This method is designated as Process "C" in Table 11.

Table 11 provides a matrix of the upgrade processes available for the different software releases using the following conventions:

A = Upgrade Using Online Installer

B = "Clean" Installation Upgrade Using Online Installer

C = "Clean" Installation Upgrade Using Boot Helper. For software upgrades where other upgrade options are available, Cisco recommends using this upgrade process only if the other methods are unsuccessful.


Caution If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings or passwords configured on the system are lost.

To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

Table 11 Cisco Unity Express Software Upgrade Process Matrix 

Upgrade From:
To:
2.3.4
2.3.3
2.3.2
2.3.1
2.2.2
2.2.1
2.1.3
2.1.2
2.1.1
2.0.2
2.0.1

2.3.3

B, C

                   

2.3.2

B, C

B, C

2.3.1

B, C

B, C

B, C

2.2.2

A, B, C

A, B, C

A, B, C

B, C

2.2.1

B, C

B, C

B, C

B, C

B, C

2.1.3

B, C

B, C

B, C

B, C

B, C

A, B, C

2.1.2

B, C

B, C

B, C

B, C

B, C

B, C

A, B, C

2.1.1

B, C

B, C

B, C

B, C

B, C

B, C

B, C

A, B, C

2.0.2

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

2.0.1

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

1.1.2

B, C

B, C

B, C

B, C

B, C

B, C

C

C

C

C

C


When planning your software upgrade, consider the following:

If you upgrade the software using the online installer, downgrading to an earlier software version is currently not supported.

If a non-2.3.x license is installed, several null node name error messages are shown on the console display after Populating internal database.... during the bootup sequence. This can be resolved by installing a 2.3.2 version license. This is benign and can be safely ignored. The new licenses only fix the display error. Also, 2.3.x licenses are backward compatible with 2.1.3.

When you upgrade, make sure to upgrade to the same type of license. For example, if you are running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license, you must purchase a new license.

If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to
Cisco Unity Express 2.3.

The online installer is not available on the AIM-CUE module with 512 MB compact flash.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

If you are upgrading from a previous release with non-U.S. English audio prompts installed, you cannot upgrade to Cisco Unity Express 2.3.1, since these languages were not supported in that release. However, you can upgrade to Cisco Unity Express 2.3.2 or 2.3.3 and the languages will be supported.

Software Compatibility

Cisco Unity Express compatibility with other software application versions is described in the following sections:

Cisco Unity Express Compatibility with Cisco Unified CallManager

Cisco Unity Express Compatibility with Cisco Unified CallManager Express

Voice Messaging Networking between Systems

Cisco Unity Express Compatibility with Cisco Unified CallManager

Table 12 lists the Cisco Unified CallManager software versions that are compatible with supported versions of Cisco Unity Express for Cisco Unity Express software licenses with the format SCUE-LIC-xxCCM.


Note Beginning with Release 5.0, Cisco Unified CallManager is known as Cisco Unified Communications Manager.


Table 12

Cisco Unity Express Supported Releases
Compatible Cisco Unified CallManager Releases 1

2.3.3
2.3.4

4.1(2)
4.1(3)
4.2(1)
4.2(3)
5.0(1)
5.0(2)
5.0(3)
5.0(4)
5.1(1)
5.1(2)

2.3.1
2.3.2

4.1(2)
4.1(3)
4.2(1)
4.2(3)
5.0(1)
5.0(2)
5.0(3)
5.0(4)

2.2.1
2.2.2

3.3(3)
3.3(4)
4.0(1)
4.0(2)
4.1(2)
4.1(3)

2.1.3
2.1.2
2.1.1

3.3(3)
3.3(4)
4.1(3)
4.0(1)
4.0(2)
4.1(3)
4.1(2)
4.1(3)

2.0.2
2.0.1

3.3(3)
3.3(4)
4.0(1),
4.0(2)

1.1.2

3.3(3)
3.3(4)

1 Before Release 4.0, Cisco Unified CallManager was known as Cisco CallManager.


Cisco Unity Express Compatibility with Cisco Unified CallManager


Caution Cisco Unity Express 2.3.x does not support versions of Cisco Unified CallManager prior to release 4.1(2). If you are using an earlier version of Cisco Unified CallManager, then you must upgrade to release 4.1(2) or higher to interoperate with Cisco Unity Express 2.3.x.

Cisco Unity Express Compatibility with Cisco Unified CallManager Express

Table 13 lists the Cisco Unity Express releases that are compatible with different versions of Cisco Unified CallManager Express for Cisco Unity Express software licenses with the format SCUE-LIC-xxCME.


Note Beginning with Release 4.1, Cisco Unified CallManager Express is known as Cisco Unified Communications Manager Express.


Table 13

Cisco Unity Express Supported Version
Compatible
Cisco Unified CallManager Express Versions 1
Minimum Cisco IOS Release Required for
Cisco Unified CallManager Express Version

2.3.1
2.3.2
2.3.3
2.3.4

3.2

12.3(11)T

3.2.1

12.3(11)XL

3.2.2

12.3(11)XL1

3.3

12.3(14)T

3.4

12.4(4)T

4.0

12.4(4)XC and 12.4(9)T

4.0.1

12.4(4)XC1

4.0.2

12.4(4)XC2

4.0.3

12.4(6)XE and 12.4(11)T

4.1

12.4(11)XJ , 12.4(15)T

 

4.2

12.4(11)XW2

2.2.1
2.2.2

3.0

12.3(4)T

3.1

12.3(7)T

3.2

12.3(11)T

3.2.1

12.3(11)XL

3.2.2

12.3(11)XL1

3.3

12.3(14)T

4.0

12.4(4)XC and 12.4(9)T

2.1.3
2.1.2
2.1.1

3.0

12.3(4)T

3.1

12.3(7)T

3.2

12.3(11)T

3.2.1

12.3(11)XL

3.2.2

12.3(11)XL1

2.0.2
2.0.1

3.0

12.3(4)T

3.1

12.3(7)T

3.2

12.3(11)T

3.2.1

12.3(11)XL

3.2.2

12.3(11)XL1

1.1.2

3.0

12.3(4)T

3.1

12.3(7)T

3.2

12.3(11)T

3.2.1

12.3(11)XL

3.2.2

12.3(11)XL1

1 Before Release 4.0, Cisco Unified CallManager Express was known as Cisco CallManager Express.


Cisco Unity Express Compatibility with Cisco CallManager Express

Voice Messaging Networking between Systems

Cisco Unity Express can be deployed in a networked environment with other Cisco Unity Express or Cisco Unity systems. Table 14 identifies the software version requirements for this functionality.

Table 14

Cisco Unity Express Version
Compatible Cisco Unity Versions 1

2.3.1
2.3.2
2.3.3
2.3.4

4.0(5) and higher

2.2.1
2.2.2

4.0(4) and higher

2.1.3
2.1.2
2.1.1

4.0(4) and higher

2.0.2
2.0.1

4.0(3), 4.0(4)

1.1.2

--

1 Cisco Unity versions shown in bold indicate releases that provide Cisco Unity Voice Profile for Internet Messaging (VPIM) message interoperability with the corresponding Cisco Unity Express release.


Cisco Unity Express Compatibility

Determining the Software Version and License


Note Bootloader is reported as 2.0.0 on the bootloader screen, but the show software versions command reports it as 2.1.2.


To determine the software version of Cisco Unity Express and the license being used, perform the following steps.


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unity Express command environment:

enable

<router password>

service-module service-engine slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show software licenses


Cisco Unity Express Language Support

Cisco Unity Express 2.3 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands and the IMAP interface are only available in English.

One language can be installed on the system at one time. Table 15 lists the languages that are supported, and the minimum Cisco Unity Express release required.


Note In Cisco Unity Express release 2.3.1, only United States English was supported.


Table 15 Cisco Unity Express 2.3 Language Support 

Language
Minimum Cisco Unity Express
Release Required

English (United States)

1.0.0

Chinese (Mandarin)

2.3.3

Danish

2.1.3

English (United Kingdom)

2.1.3

French (Europe)

2.0.1

French (Canada)

2.3.2

German

2.0.1

Italian

2.1.3

Japanese

2.3.3

Korean

2.3.3

Portuguese (Brazil)

2.1.3

Spanish (Europe)

2.0.1

Spanish (Latin America)

2.1.3

Spanish (Mexico)

2.3.2


New Features and Enhancements

The following sections describe new features and enhancements:

New Features and Enhancements in Cisco Unity Express 2.3.4

New Features and Enhancements in Cisco Unity Express 2.3.3

New Features and Enhancements in Cisco Unity Express 2.3.2

New Features and Enhancements in Cisco Unity Express 2.3.1

New Features and Enhancements in Cisco Unity Express 2.3.4

Cisco Unity Express 2.3.4 introduces support for the following enhancement:

The Cisco Unity Express voicemail system has been updated to support the date changes in United States timezone Daylight Saving Time that take effect in March, 2007. These timezone changes were mandated by the U.S. Energy Policy Act of 2005.

New Features and Enhancements in Cisco Unity Express 2.3.3

Cisco Unity Express 2.3.3 introduces support for the following enhancements:

New language support:

Chinese (Mandarin)

Korean

Japanese

New Features and Enhancements in Cisco Unity Express 2.3.2

Cisco Unity Express 2.3.2 introduces support for the following enhancements:

New language support:

French (Canada)

Spanish (Mexico)


Note Cisco Unity Express 2.3.2 also provides support for languages that were not available in version 2.3.1.


New Features and Enhancements in Cisco Unity Express 2.3.1

Cisco Unity Express 2.3.1 introduces support for the following enhancements:

Increased system capacity on the NM-CUE-EC—The NM-CUE-EC supports custom prompts, increased number of mailboxes, increased number of remote and cached users, larger storage capacity, and an increased number of public distribution lists.

Integrated Messaging—Cisco Unity Express end-users can access and manage their voice messages and e-mail using an e-mail client. This feature is only supported on the NM-CUE and NM-CUE-EC


Note The Cisco Unity Express IMAP implementation only supports Microsoft Outlook, Outlook Express and Lotus Notes clients. Also, commands such as SEARCH and CREATE are not supported.


Message Notification—Cisco Unity Express can notify end-users of new voice messages on their cell phone, home phone, work phone, numeric pager, text pager, and/or e-mail.

VoiceView Express—Cisco Unity Express end users can browse, listen, manage, and create their voice messages and manage their mailbox options from their Cisco IP phone. Only Cisco IP phones 7940, 7941, 7960, 7961, 7970, and 7971 support VoiceView Express. This feature is only supported on the NM-CUE and NM-CUE-EC.

VoiceView Express does not support Korean and Chinese when the CUE is working with CME.

Future message delivery—End-users can schedule messages to be delivered at a future time to users on local or remote systems.

Local broadcast privilege—End-users with this privilege can send broadcast messages only to other end-users on the local system.

Mailbox selection—This configurable option specifies the mailbox to be used in case of call forward. SIP phones are not supported.

Voice mailbox mask—Cisco Unity Express supports Voice Mailbox Mask when integrated with
Cisco Unified CallManager 4.2(x). The feature must be configured on Cisco Unified CallManager.

Consulting call transfers—Cisco Unity Express permits attended and semi-attended call transfer modes in addition to blind transfers.

DTMF signal transfers—This feature handles incoming and outgoing DTMF signals for SIP calls from
Cisco Unified CallManager Express, Cisco Unified CallManager, and Cisco SRST mode.

MWI Notifications in SRST mode—Cisco Unity Express includes the MWI status update capability to Cisco Unified CallManager and SRST mode.

Mandatory message expiry—This feature forces the subscriber to delete messages when they expire.

Cisco Unity Express Script Editor enhancements—Enhanced debugging procedures and two new steps are available.

Cisco Unity Express GUI enhancements—New configuration screens and options are available through the Cisco Unity Express GUI. These new options parallel most of the new CLI commands.

AvT enhancements—Capability to rerecord existing prompts and status of the alternate greeting are new capabilities for the AvT.

Cisco Unified CallManager Support—Cisco Unity Express supports Cisco Unified CallManager 4.2, Cisco Unified CallManager 5.0, and the new JTAPI introduced in the 5.0 release.

New CLI Commands

The following sections describe new CLI commands:

New CLI Commands in Cisco Unity Express 2.3.3

New CLI Commands in Cisco Unity Express 2.3.3

New CLI Commands in Cisco Unity Express 2.3.1

For more information on CLI commands, see the Cisco Unity Express 2.3 Command Reference.

New CLI Commands in Cisco Unity Express 2.3.4

No new CLI commands have been added in Cisco Unity Express 2.3.4.

New CLI Commands in Cisco Unity Express 2.3.3

No new CLI commands have been added in Cisco Unity Express 2.3.3.

New CLI Commands in Cisco Unity Express 2.3.2

The following CLI commands have been added in Cisco Unity Express 2.3.2:

show voicemail configuration

voicemail configuration outgoing-email from-address

New CLI Commands in Cisco Unity Express 2.3.1

The following CLI commands have been added in Cisco Unity Express 2.3.1:

crypto key default

crypto key delete

crypto key generate

crypto key import

dtmf-relay

enable (IMAP)

enable (VoiceView Express)

fallback-url

groupname profile cell-phone

groupname profile email

groupname profile home-phone

groupname profile num-pager

groupname profile text-pager

groupname profile work-phone

maxsessions (IMAP)

mwi sip

protocol

restriction msg-notification dial-string

restriction msg-notification max-digits

restriction msg-notification min-digits

service imap

service phone-authentication

service voiceview

service voiceview session terminate

session idletimeout (IMAP)

session idletimeout (VoiceView Express)

session security

show ccn sip subscription mwi

show crypto key

show group profiles

show imap configuration

show imap sessions

show phone-authentication configuration

show smtp server

show user profiles

show voicemail configuration

show voicemail messages future

show voicemal notification

show voicemail notification owner

show voicemail notification restriction-table

show voiceview configuration

show voiceview sessions

transfer-mode

username profile cell-phone

username profile email

username profile home-phone

username profile num-pager

username profile text-pager

username profile work-phone

voicemail configuration outgoing-email from-address

voicemail conversation

voicemail conversation caller

voicemail mailbox-selection

voicemail mailbox future delete

voicemail message mandatory-expiry

voicemail mailbox-selection original-called | last-redirect

voicemail notification allow-login

voicemail notification connect-timeout

voicemail notification email attach

voicemail notification enable

voicemail notification owner

voicemail notification preference

Important Notes

This section provides important additional notes regarding Cisco Unity Express 2.3.

Beginning in March, 2007, the dates for United States Daylight Savings Time were changed to begin at 2 a.m. on the second Sunday of March, and end at 2 a.m. on the first Sunday in November. This change will affect voicemail timestamps during the weeks that were previously part of Standard Time. Cisco Unity Express sets the Daylight Savings Time start and end dates automatically on the basis of timezone.

If you are using Cisco Unity Express release 2.3.3 or earlier, you must manually change the United States Daylight Savings Time start and end date settings using the clock timezone command. To configure the timezone using the GUI, go to Administration > Network Time Zone Settings and change the timezone accordingly.

If you are using Cisco Unity Express 2.3.4 or later, the new United States Daylight Savings Time start and end dates are set automatically when the timezone is configured.

For more information, see Field Notice FN#62682: U.S. Daylight Saving Time (DST) policy changes effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4. For more information about how the U.S. Daylight Savings Time policy changes affect other Cisco products, see Field Notice FN#81675: U.S. Daylight Saving Time (DST) Changes for 2007.

Cisco Unity Express 2.3.1 supports United States English only. Customers using other languages in previous releases cannot upgrade to Release 2.3.1. However, these languages are supported in Cisco Unity Express Release 2.3.2, so customers can upgrade from earlier 2.2 releases to Release 2.3.2 or 2.3.3.

The online installer method using the software install upgrade command is not supported for upgrading to 2.3.1. However, this method is supported for upgrading to Cisco Unity Express 2.3.4 from the 2.2.2 release.

Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express maintenance release.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

Open Caveats—Cisco Unity Express Release 2.3.4

There are no open caveats in Cisco Unity Express Release 2.3.4.

Open Caveats—Cisco Unity Express Release 2.3.3

CSCsg11684

Symptom—After upgrading CallManager to version 4.2(3), CUE now reports that it is unable to determine CCM version when verifying Web and JTAPI username and password. Starting with version 4.2(3), CM has disabled non-secure access to http://x.x.x.x/CCMPluginsServer/CiscoJTAPIClient.exe.

CUE relied on this URL to determine the CCM version. So now, it fails to detect the correct CCM version. However, the default CUE JTAPI jar (skate, 4.1) registers successfully to a CCM 4.2(3) and the users are able to make calls.

The error seems to be benign for a majority of cases. The problems are:

Although simple calls work, some complex call flows can fail.

CUE is not able to import users from CCM through the GUI.

Conditions—Found when using CCM version 4.2(3) with the supported versions of CUE: 2.3(1), 2.3(2). All functionality remains, CTI ports and route points registered with CCM. VM and AA route points are dialable and functional.

Workaround—Disable HTTPs for the above URL as follows:

1. Go to Start -> Programs -> Administrative tools -> Internet Services Manager.

2. Click on your server name and expand it.

3. Expand Default web site.

4. Right click on CCMPluginsServer and select Properties.

5. Go to Directory security.

6. Click on Edit under Secure Communications.

7. Remove the Require Secure Channel check box at the top

8. Click OK and close the 2 dialog boxes.

Open Caveats—Cisco Unity Express Release 2.3.2

CSCse17570

Symptoms—When RFC2833 is used to access CUE, CUE does not process VAD packet properly and caused the DTMF digits to be lost.

Conditions—When RFC2833 is used to access CUE, CUE does not process VAD packet properly and causes the digits to be lost as in the following setup:

5800----SIP TRUNK ---> CME---->A (SCCP phone) transfer to B (SCCP phone) CallFwd no answer to Voicemail

a. The call comes from SIP trunk to CME to A

b. A transfers the call to B.

c. From B the call is forwarded to Voicemail after No Answer Timeout.

While recording the message and DTMF digits are pressed, CUE receives some VAD packets and can not handle these VAD packet properly. The DTMF digits are lost after that.

Workaround—None.

CSCsd87985

Symptoms—During a semi-attended transfer, CUE plays the prompt: "Sorry we currently experiencing an internal system problems".

Conditions—Occurs when SCCP phone (A) calls AA (Auto-Attendant) and AA transfers (semi-attended transfer) the call to VM. While transferring, IllegalContactStateException is received and CUE plays "Sorry we are currently experiencing an internal system problem".

Workaround—None.

CSCse31911

Symptoms—There are three symptoms:

1. Calls from CUE to IP phones don't forward to voicemail and the calls are disconnected when ringing timeout expires.

2. Calls transferred from CUE to IP phones get no-way audio.

3. Calls from CUE to IP phones don't display the caller Id of the original calling party.

Conditions—This is seen with CME 3.3 and prior and CUE 2.3.1.

Workaround—Configure CUE to use blind transfer:

conf t
ccn subsystem sip
transfer-mode blind bye-also

CSCse15934

Symptoms—VVE shows calls are from Unknown caller, although the calls are from phones from the same CME.

Conditions—The user at Phone A calls the 4 digit number of Phone B (both are on the same CME) and CUE receives CFNA. The user at Phone A is able to leave a message for Phone B. The CME changes the 4 digit extension to the E164 number and that matches the E164 configured for Phone B in CUE. When user at Phone B checks voicemail through VVE, VVE displays the message Unknown caller.

Workaround—Configure the primary number as the E164 number and configure the E164 number as the primary number. This allows the primary number to be matched and VVE to show the first name and last name of the caller.

Open Caveats—Cisco Unity Express Release 2.3.1

This section describes possibly unexpected behavior by Cisco Unity Express 2.3.1. All the caveats listed in this section are open in Cisco Unity Express 2.3.1. This section describes severity 2 caveats and select severity 3 caveats.

CSCsb62184

Symptoms—The call gets disconnected and CUE plays the prompt "Goodbye" instead of transferring to the operator.

Condition— Symptoms occur when the operator number is configured to '0' CUE is upgraded to 2.3.1

Workaround—Configure the operator number.

CSCsd87985

Symptoms—While doing semi-attended transfer, CUE plays the prompt "Sorry we are currently experiencing an internal system problems".

Conditions—When a SCCP phone calls the Auto-Attendant (AA), and the AA transfers (semi-attended transfer) the call to voice-mail. While transferring, the system receives an IllegalContactStateException and the system displays the message shown above.

Workaround—None.

Resolved Caveats—Cisco Unity Express Release 2.3.4

CSCsh21733

Symptoms—CUE voicemail users cannot access their voicemail greetings when VAD is configured.

Conditions—When CUE receives packets out of order or when receiving VAD packets, this may cause the voicemail greeting to be inaccessible.

Workaround—None.

CSCsh30313

Symptoms—The NM-CUE, NM-CUE-EC, or AIM-CUE does not support the change in Daylight Saving Time (DST) for U.S. timezones mandated by the Energy Policy Act of 2005.

Conditions—Because of the change in Daylight Saving Time for U.S. timezones beginning in March 2007, the timestamps in the network module software will be one hour behind during selected times of the year.

Workaround—Upgrade the NM-CUE, NM-CUE-EC or AIM-CUE to support Cisco Unity Express 2.3.4.

Resolved Caveats—Cisco Unity Express Release 2.3.3

CSCsf04745

Symptom—With CUE version 2.3.1and 2.3.2, users are unable to have more than four active scripts (3 custom + the default) installed. Users try to add these scripts: voicemail > auto attendant.

Conditions—NM or AIM CUE running version 2.3.1, 2.3.2

Workaround—None in 2.3.1. In 2.3.2, load version 2.2.

CSCsg13714

Symptoms—CUE AA stops sending audio to callers.

Condition—CUE AA answers calls, but the caller hears no audio.

Workaround—Reload the CUE module.

CSCsg19045

Symptom—CUE runs out of memory and reloads.

Conditions—When using CUE with CME and DTMF, the relay method used is SIP-notify under the SIP subsystem, module runs out of memory.

Workaround—Use sub-notify info as the DTMF relay methods under SIP subsystem configuration.

CSCse41677

Symptom—CUE 2.3.1 can crash if calls to the auto attendant are not disconnected properly. The following errors are shown in the CUE messages.log file:

INFO ccn server output JVMST109: Insufficient space in Javaheap to satisfy allocation 
request
INFO ccn server output Got exception: java.lang.OutOfMemoryError
INFO ccn server output java.lang.OutOfMemoryError
...
INFO ccn server output 	at java.lang.Thread.run(Thread.java:570)
INFO ccn server output Uncaught exception: java.lang.OutOfMemoryError
...
INFO ccn server output Cisco Application Engine will shutdown due to unrecoverable error.

Conditions—This was observed in the following topology:

A call is placed to the auto attendant. The call is transferred out to an extension using consult transfer. During the transfer the call is forwarded to VM due to CFNA/CFA/CFB.

A -->Calls auto attendant ---> Transfers to B using consult transfer ---> CFNA/CFB/CFA to VM

Workaround—Configure CUE to use bye-also as the transfer method. Enter these CLI commands to change the configuration.

conf t
ccn subsystem sip
transfer-mode blind bye-also

Resolved Caveats—Cisco Unity Express Release 2.3.2

CSCse17570

Symptom—When RFC2833 is used to access CUE, CUE does not process VAD packet properly and causes the DTMF digits to be lost.

Conditions—The symptom occurs when using RFC2833 on CUE for the following CBeyond setup:

5800----SIP TRUNK ---> CME---->A (SCCP phone) transfer to B (SCCP phone) Callfwd no answer to Voicemail

1. The call comes from SIP trunk to CME to A

2. A transfers the call to B.

3. From B the call is forwarded to Voicemail after no answer timeout.

Pressing DTMF digits and recording the message causes CUE to receives some VAD packets which CUE cannot handle properly. The DTMF digits are lost after that.

Workaround—None

CSCsd87985

Symptom—While doing semi-attended transfer, CUE plays the prompt "Sorry we currently experiencing an internal system problems".

Conditions—When SCCP phone (A) calls AA (Auto-Attendant) and AA transfers (semi-attended transfer) the call to VM, the system generates ant IllegalContactStateException and CUE plays the prompt "Sorry we are currently experiencing an internal system problem".

Workaround—None

CSCse35847

Symptom—The load/unload code is not working.

Conditions—The test result regarding the load/unload data is unexpected. It is having more load/unload operations than the one without the fix.

Workaround—None.

CSCse39392

Symptom—There is dead air on Auto Attendant voice mails, occurring intermittently. Dead air continues on all CUE calls until CUE is reset.

Conditions—This symptom occurs when running CUE 2.3.1 transfer set for semi-attended.

Workaround—Use blind transfer.

Resolved Caveats—Cisco Unity Express Release 2.3.1

There are no resolved caveats in Cisco Unity Express Release 2.3.1.

Caveats in Cisco Unified CallManager Express Release 4.0 that May Impact Your System


Note Although these caveats are not in Cisco Unity Express, these Cisco Unified CallManager Express caveats will affect the Cisco Unity Express environment. It is not the purpose of this document to describe Cisco Unified CallManager Express caveats, but to provide additional information about the interaction of Cisco Unity Express and Cisco Unified CallManager Express when necessary.


This section describes severity 2 and 3 caveats in Cisco Unified CallManager Express Release 4.0.

CSCsc76961

Symptoms—There is one way audio between two SCCP phones after a call is transferred from Cisco Unity Express.

Conditions—Sometimes the symptom does not occur, which indicates a timing issue.

Workaround—There is no workaround.

CSCsc98250

Symptoms—Cisco Unified CallManager Express does not send the Call-Info header in 200 OK in response to an INVITE message. DTMF negotiation fails in Cisco Unity Express.

Conditions—When Cisco Unified CallManager Express receives the INVITE message with the Call-Info header from Cisco Unity Express, Cisco Unified CallManager Express does not send the Call-Info header in 200 OK to Cisco Unity Express. This behavior is seen when Cisco Unity Express sends an INVITE message to the SIP phone on Cisco Unified CallManager Express. When Cisco Unity Express sends an INVITE message for the SCCP phone on Cisco Unified CallManager Express, the Call-Info header is received in 200 OK.

Workaround—There is no workaround.

CSCsd05820

Symptoms—After a is call transferred, Cisco Unified CallManager Express does not forward DTMF in the NOTIFY message to Cisco Unity Express.

Conditions—This affects the call transfer case where Cisco Unity Express is XEE as Cisco Unity Express cannot receive any DTMF. This also affects outbound calls.

Workaround—There is no workaround.

Additional References

Table 16 lists the documentation available for Cisco Unity Express 2.3.

Table 16 Cisco Unity Express 2.3 Documentation 

Configuration Information

Cisco Unity Express 2.3 Installation and Upgrade Guide

Describes the set of Cisco Unity Express command-line interface (CLI) commands and graphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.

Cisco Unity Express 2.3 CLI Administrator Guide

Describes the set of Cisco Unity Express command-line interface (CLI) commands and tasks for installing, configuring, managing, and maintaining Cisco Unity Express applications, such as voice mail.

Cisco Unity Express 2.3 GUI Administrator Guide

Introduces the set of graphical interface screens and tasks used for configuring, administering, and maintaining Cisco Unity Express voice mail and auto attendant applications.

Cisco Unity Express 2.3 Command Reference

Provides an alphabetical reference to all CLI commands supported in Cisco Unity Express 2.3.

Cisco Unity Express 2.3 AvT Administrator Guide

Describes basic tasks that Cisco Unity Express administrators perform using the Administration via Telephone (AvT) system.

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

Provides an overview of writing auto-attendant scripts for Cisco Unity Express Release 2.3 by using the Cisco Unity Express Script Editor and includes a line-by-line description of a sample script, and a script step reference.

Voice-Mail System User Guides:

Cisco Unity Express 2.3 Voice-Mail System Quick Start Guide

Provides quick instructions to voice-mail users for how to set up voice mailboxes, access the system, and manage voice-mail messages.

Cisco Unity Express 2.3 Voice-Mail System User's Guide

Provides detailed instructions to voice-mail users for how to set up voice mailboxes, access the system, and manage voice-mail messages.

Cisco Unity Express 2.3 VoiceView Express Voice-Mail System Quick Start Guide

Provides quick instructions for how to use VoiceView Express—available on selected Cisco Unified IP Phone screen menus—to set up voice mailboxes, access the system, and manage voice-mail messages.


For a list of other Cisco Unity Express and related documentation, see the Cisco Unity Express , All Versions document.

Copyright © 2007, Cisco Systems, Inc. All rights reserved.