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Cisco Unity Express

Release Notes for Cisco Unity Express 2.2

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Release Notes for Cisco Unity Express 2.2

Table Of Contents

Release Notes for Cisco Unity Express 2.2

Contents

System Requirements

Hardware Supported

Files Included in Cisco Unity Express 2.2

Software Licenses and Factory-Set Limits

Software Upgrade Overview

Software Compatibility

Cisco Unity Express Compatibility with Cisco Unified CallManager

Cisco Unity Express Compatibility with Cisco CallManager Express

Voice Messaging Networking between Systems

Determining the Software Version and License

Cisco Unity Express Language Support

New Features and Enhancements

New Features and Enhancements in Cisco Unity Express 2.2.2

New Features and Enhancements in Cisco Unity Express 2.2.1

New CLI Commands in Cisco Unity Express 2.2.2

New CLI Commands in Cisco Unity Express 2.2.1

Important Notes

Caveats

Open Caveats—Cisco Unity Express Release 2.2.2

Resolved Caveats—Cisco Unity Express Release 2.2.2

Open Caveats—Cisco Unity Express Release 2.2.1

Resolved Caveats—Cisco Unity Express Release 2.2.1

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unity Express 2.2


February 22, 2006

Cisco Unity Express Release 2.2.2

Text Part Number OL-8464-02

These release notes support Cisco Unity Express 2.2 up to and including Cisco Unity Express 2.2.2. These release notes are updated as needed to describe new hardware support, features, and related documents.

We recommend that you view the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express release.

Table 1 Cisco Unity Express Release 2.2 Maintenance Release History

Cisco Unity Express Release
Released

2.2.1

January 12, 2006

2.2.2

February 22, 2006



Note The user documentation for Cisco Unity Express refers to this release as 2.2. The 2.2.2 release is the second release version for Cisco Unity Express 2.2. Future maintenance release versions of Cisco Unity Express 2.2 may be released.


Contents

These release notes contain the following sections:

System Requirements

New Features and Enhancements in Cisco Unity Express 2.2.2

Important Notes

Caveats

Related Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements

This section describes the hardware and software requirements for Cisco Unity Express release 2.2. It contains the following subsections:

Hardware Supported

Files Included in Cisco Unity Express 2.2

Software Licenses and Factory-Set Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

Hardware Supported

Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express Network Modules (NNM) and Advanced Integration Modules (AIM).

Table 2 Supported Platforms and Minimum Cisco IOS Release 

Cisco Platform
Cisco Unity Express Network Module (NM-CUE)
Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC)
Cisco Unity Express AIM-CUE 1

Cisco 2600XM

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2650XM,
Cisco 2651XM

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2691

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 2801

Not Supported

Not Supported

12.3(8)T4

Cisco 2811, Cisco 2821, Cisco 2851

12.3(8)T4

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(8)T4

Cisco 3725, Cisco 3745

12.3(4)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(7)T

Cisco 3825, Cisco 3845

12.3(11)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(11)T

1 Only the 1Gb AIM module is supported in release 2.2.


Files Included in Cisco Unity Express 2.2

Table 3 lists the files available in the Cisco Unity Express 2.2 release.

Table 3 Files Included in Cisco Unity Express Release 2.2

Filename
Purpose
Required to Upgrade the Software Using the Online Installer

cue-vm.2.2.2.pkg

The main software package file

Yes

cue-installer.2.2.2

Helper installer

 

cue-vm-installer.2.2.2.prt1

Installer payload file

 

cue-vm-full.2.2.2.prt1

VoiceMail application

 

cue-vm-upgrade.2.1.2_2.2.2.prt1

VoiceMail application upgrade package from release 2.1.2

Yes

cue-vm-lang-pack.2.2.2.pkg

Language package file

Yes

cue-vm-en_US-lang-pack.2.2.2.prt1

English (US) language prompts

 

cue-vm-en_US-upg-lang-pack.2.2.2.prt1

English (US) language prompts upgrade package from release 2.1.2

Yes

cue-vm-da_DK-lang-pack.2.2.2.prt1

Danish language prompts

 

cue-vm-en_GB-lang-pack.2.2.2.prt1

British English (UK) language prompts

 

cue-vm-fr_FR-lang-pack.2.2.2.prt1

French (European) language prompts

 

cue-vm-fr_FR-upg-lang-pack.2.2.2

French (European) language prompts upgrade package from release 2.1.2

 

cue-vm-de_DE-lang-pack.2.2.2.prt1

German (European) language prompts

 

cue-vm-de_DE-upg-lang-pack.2.2.2.prt1

German (European) language prompts upgrade package from release 2.1.2

Yes

cue-vm-it_IT-lang-pack.2.2.2.prt1

Italian language prompts

 

cue-vm-pt_BR-lang-pack.2.2.2.prt1

Portuguese (Brazilian) language prompts

 

cue-vm-es_ES-lang-pack.2.2.2.prt1

Spanish (European) language prompts

 

cue-vm-es_ES-upg-lang-pack.2.2.2.prt1

Spanish (European) language prompts upgrade package from release 2.1.2

Yes

cue-vm-es_CO-lang-pack.2.2.2.prt1

Spanish (Latin American) language prompts

 

CUEEditor2.2.2.exe

Installer for the Script Editor

 

cue-vm-license_12mbx_ccm_2.2.2.pkg

License 12 mailbox for
Cisco  CallManager

 

cue-vm-license_25mbx_ccm_2.2.2.pkg

License 25 mailbox for
Cisco  CallManager

 

cue-vm-license_50mbx_ccm_2.2.2.pkg

License 50 mailbox for
Cisco  CallManager

 

cue-vm-license_100mbx_ccm_2.2.2.pkg

License 100 mailbox for
Cisco  CallManager

 

cue-vm-license_12mbx_cme_2.2.2.pkg

License 12 mailbox for
Cisco  CallManager Express

 

cue-vm-license_25mbx_cme_2.2.2.pkg

License 25 mailbox for
Cisco  CallManager Express

 

cue-vm-license_50mbx_cme_2.2.2.pkg

License 50 mailbox for
Cisco  CallManager Express

 

cue-vm-license_100mbx_cme_2.2.2.pkg

License 100 mailbox for
Cisco  CallManager Express

 

Software Licenses and Factory-Set Limits

Different license levels are available for Cisco Unity Express software for the network module or the AIM and for Cisco Unified CallManager or Cisco CallManager Express. To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express.

The following Cisco Unity Express licenses are available for the Cisco Unity Express 2.2 release:

Cisco Unity Express Network Module

Licenses for Cisco Unified CallManager:

SCUE-LIC-12CCM-2.2.2

SCUE-LIC-25CCM-2.2.2

SCUE-LIC-50CCM-2.2.2

SCUE-LIC-100CCM-2.2.2

Licenses for Cisco CallManager Express:

SCUE-LIC-12CME-2.2.2

SCUE-LIC-25CME-2.2.2

SCUE-LIC-50CME-2.2.2

SCUE-LIC-100CME-2.2.2

Cisco Unity Express AIM

Licenses for Cisco Unified CallManager:

SCUE-LIC-12CCM-2.2.2

SCUE-LIC-25CCM-2.2.2

SCUE-LIC-50CCM-2.2.2

Licenses for Cisco CallManager Express:

SCUE-LIC-12CME-2.2.2

SCUE-LIC-25CME-2.2.2

SCUE-LIC-50CME-2.2.2


Note Prior to release 4.0, Cisco Unified CallManager was known as Cisco CallManager.


Factory-set system limits are determined by the ordered license. Limits for the NM-CUE and NM-CUE-EC are shown in Table 4 and Table 5. Limits for the AIM-CUE are shown in Table 6 and Table 7.

Table 4 System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the NM-CUE and NM-CUE-EC 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Minutes) 1
Number of Concurrent Voice Mail and Auto-Attendant Ports/Sessions
Number of Customizable Scripts
Number of Prompts

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

353

8 (NM-CUE)
16 (NM-CUE-EC)

8

50

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

171

8 (NM-CUE)
16 (NM-CUE-EC)

8

50

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

92

8 (NM-CUE)
16 (NM-CUE-EC)

8

50

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

50

8 (NM-CUE)
16 (NM-CUE-EC)

8

50

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs)


Table 5 Maximum Number of Mailboxes, Groups, Owners, and Members on the NM-CUE and NM-CUE-EC 

Cisco Unity Express License/Software SKU
Default Number of Personal Mailboxes
Default Number of General Delivery Mailboxes
Total Number of Mailboxes
Number of Groups 1
Number of Owners 1
Number of Members 1

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

40

400

1000

1 Per CUE system.


Table 6 System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the AIM-CUE 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours) 1
Default Mailbox Size (Minutes) 2
Number of Concurrent Voice Mail and Auto-Attendant Ports/Sessions
Number of Customizable Scripts
Number of Prompts

SCUE-LIC-12CCM
SCUE-LIC-12CME

14

45

4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)

4

25

SCUE-LIC-25CCM
SCUE-LIC-25CME

14

22

4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)

4

25

SCUE-LIC-50CCM
SCUE-LIC-50CME

14

12

4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)

4

25

1 The storage value shown is for the AIM-CUE with the 1-GB compact flash. The earlier AIM-CUE version with the 512-MB compact flash supports
4.5 hours (270 minutes) of mailbox storage. To use Cisco Unity Express 2.2, Cisco recommends that older AIM-CUE modules with 512-MB compact flash be replaced with the 1-GB compact flash AIM-CUE module.

2 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).


Table 7 Maximum Number of Mailboxes, Groups, Owners, and Members on the AIM-CUE 

Cisco Unity Express License/Software SKU
Default Number of Personal Mailboxes
Default Number of General Delivery Mailboxes
Total Number of Mailboxes
Number of Groups 1
Number of Owners 1
Number of Members 1

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

20

100

200

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

20

100

200

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

20

100

200

1 Per CUE system.


Software Upgrade Overview

Depending on the Cisco Unity Express release you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express Release 2.2:

Upgrade using the online installer with the software install upgrade command. For specific procedures, see the following documentation:

If you are running a software license for Cisco Unified CallManager, see the Upgrading an Existing Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager

If you are running a software license for Cisco CallManager Express, see the Upgrading an Existing Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager Express
.

This method is designated as Process "A" in Table 8.

A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the following documentation:

If you are running a software license for Cisco Unified CallManager, see the Installing a New Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco CallManager.

If you are running a software license for Cisco CallManager Express, see the Installing a New Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager Express
.

This method is designated as Process "B" in Table 8.

A "clean" installation process upgrade using the boot helper. For specific procedures, see the following documentation:

If you are running a software license for Cisco Unified CallManager, see the Installing a Software Image Cisco CallManager.

If you are running a software license for Cisco CallManager Express, see the Installing a Software Image Using Boot Helper section in the Cisco Unity Express CLI Administration Guide for Cisco CallManager Express.

This method is designated as Process "C" in Table 8.

Table 8 provides a matrix of the upgrade processes available for the different software releases. The upgrade process key for Table 8 is as follows:

A = Upgrade Using Online Installer

B = "Clean" Installation Upgrade Using Online Installer

C = "Clean" Installation Upgrade Using Boot Helper. For software upgrades where other upgrade options are available, Cisco recommends using this upgrade process only if the other methods are unsuccessful.

Table 8 Cisco Unity Express Software Upgrade Process Matrix

Upgrade from this release
To this release
2.2.2
2.2.1
2.1.3
2.1.2
2.1.1
2.0.2
2.0.1

2.2.1

B, C

2.1.3

B, C

A, B, C

2.1.2

B, C

B, C

A, B, C

2.1.1

B, C

B, C

B, C

A, B, C

2.0.2

B, C

B, C

B, C

B, C

B, C

2.0.1

B, C

B, C

B, C

B, C

B, C

B, C

1.1.2

B, C

B, C

C

C

C

C

C



Caution If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. You must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

The following are important notes to consider when planning your software upgrade:

If you upgrade the software using the online installer, downgrading to an earlier software version is currently not supported.

If a non-2.2.1 license is installed, several null node name errors are shown on the console display after Populating internal database.... during the bootup sequence. This can be resolved by installing a 2.2.1 version license. The error is benign and can be safely ignored. The new licenses only fix the display error. Also, 2.2.1 licenses are backward compatible with the 2.1.3 release.

When you upgrade, make sure to upgrade to the same type of license. For example, if you are running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license, you must purchase a new license.

If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express Release 2.2.

The online installer is not available on the AIM-CUE module with 512 MB compact flash.

Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation from the beginning.

Software Compatibility

This section describes Cisco Unity Express compatibility with other software application versions. It includes the following subsections:

Cisco Unity Express Compatibility with Cisco Unified CallManager

Cisco Unity Express Compatibility with Cisco CallManager Express

Voice Messaging Networking between Systems

Cisco Unity Express Compatibility with Cisco Unified CallManager

Table 9 lists the Cisco Unified CallManager software versions that are compatible with supported versions of Cisco Unity Express. This table applies to Cisco Unity Express software licenses with the format SCUE-LIC-xxCCM.

Table 9

Cisco Unity Express Supported Releases
Compatible Cisco Unified CallManager Releases 1

2.2.1
2.2.2

3.3(3), 3.3(4), 4.0(1), 4.0(2), 4.1(2), 4.1(3)

2.1.3
2.1.2
2.1.1

3.3(3), 3.3(4), 4.1(3)
4.0(1), 4.0(2), 4.1(3)
4.1(2), 4.1(3)

2.0.2
2.0.1

3.3(3), 3.3(4)
4.0(1), 4.0(2)

1.1.2

3.3(3), 3.3(4)

1 Prior to Release 4.0, Cisco Unified CallManager was known as Cisco CallManager.


Cisco Unity Express Compatibility with Cisco Unified CallManager

Cisco Unity Express Compatibility with Cisco CallManager Express

Table 10 lists the Cisco Unity Express releases that are compatible with different versions of Cisco CallManager Express. This table applies to Cisco Unity Express software licenses with the format SCUE-LIC-xxCME.

Table 10

Cisco Unity Express Supported Releases
Compatible Cisco CallManager Express Versions 1
Minimum Cisco IOS Release Required for Cisco CallManager Express Version

2.2.1
2.2.2

3.0
3.1
3.2
3.2.1
3.2.2
3.3
4.0

12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
12.3(14)T
12.4(4)XC

2.1.3
2.1.2
2.1.1

3.0
3.1
3.2
3.2.1
3.2.2

12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1

2.0.2
2.0.1

3.0
3.1
3.2
3.2.1
3.2.2

12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1

1.1.2

3.0
3.1
3.2
3.2.1
3.2.2

12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1

1 Prior to Release 4.0, Cisco CallManager Express was known as Cisco CallManager Express.


Cisco Unity Express Compatibility with Cisco CallManager Express

Voice Messaging Networking between Systems

Cisco Unity Express can be deployed in a networked environment with other Cisco Unity Express or Cisco Unity systems. Table 11 identifies the software release requirement for this functionality.

Table 11

Cisco Unity Express Releases
Compatible Cisco Unity Releases 1

2.2.1, 2.2.2

4.0(4) and higher

2.1.3, 2.1.2, 2.1.1

4.0(4) and higher

2.0.2, 2.0.1

4.0(3), 4.0(4)

1.1.2

Not supported

1 Cisco Unity releases shown in bold indicate releases that provide Cisco Unity Voice Profile for Internet Messaging (VPIM) message interoperability with the corresponding Cisco Unity Express release.


Cisco Unity Express Compatibility

Determining the Software Version and License


Note Bootloader is reported as 2.0.0 on the bootloader screen, but the show software versions command reports it as 2.1.2.


To determine the software version of Cisco Unity Express and the license being used, perform the following steps.


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unity Express command environment:

enable

<router password>

service-module service-engine slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show software licenses


Cisco Unity Express Language Support

Cisco Unity Express 2.2 supports different languages for the telephony user interface. The GUI pages and CLI commands are only available in English.

One language can be installed on the system at one time. Table 12 lists the languages that are supported, and the minimum Cisco Unity Express release required.

Table 12 Cisco Unity Express 2.2 Language Support 

Language
Minimum Cisco Unity Express
Release Required

English (United States)

1.0.0

Danish

2.1.3

English (United Kingdom)

2.1.3

French (Europe)

2.0.1

German

2.0.1

Italian

2.1.3

Portuguese (Brazil)

2.1.3

Spanish (Europe)

2.0.1

Spanish (Latin America)

2.1.3


New Features and Enhancements

The following sections describe new features and enhancements available in this release:

New Features and Enhancements in Cisco Unity Express 2.2.2

New Features and Enhancements in Cisco Unity Express 2.2.2

New CLI Commands in Cisco Unity Express 2.2.2

New CLI Commands in Cisco Unity Express 2.2.2

New Features and Enhancements in Cisco Unity Express 2.2.2

There are no new features and enhancements in Cisco Unity Express Release 2.2.2. See Resolved Caveats—Cisco Unity Express Release 2.2.2 for the resolved caveat.

New Features and Enhancements in Cisco Unity Express 2.2.1

Cisco Unity Express Release 2.2.1 introduces support for the following enhancements:

Configuring the Cisco Unity Express module to monitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voicemail and auto attendant applications.


Note The ciscoUnityExpressRescExhausted trap in the CISCO-UNITY-EXPRESS-MIB has not been implemented in the Cisco Unity Express 2.2.1 release.


New CLI Commands in Cisco Unity Express 2.2.2

There are no new CLI commands for Cisco Unity Express Release 2.2.2.

New CLI Commands in Cisco Unity Express 2.2.1

The following CLI commands have been added in Cisco Unity Express 2.2.1. For more information, see the Cisco Unity Express 2.1/2.2 Command Reference.

notification security login password

notification security login user

notification security pin password

notification security pin reset

notification security pin uid

show notification configuration

show snmp configuration

snmp-server community

snmp-server contact

snmp-server enable cueShutdownRequest

snmp-server enable traps

snmp-server host

snmp-server location

trace management

trace snmp

Important Notes

This section provides important additional notes regarding Cisco Unity Express Release 2.2.

Beginning in March, 2007, the dates for United States Daylight Savings Time were changed to begin at 2 a.m. on the second Sunday of March, and end at 2 a.m. on the first Sunday in November. This change will affect voicemail timestamps during the weeks that were previously part of Standard Time. Cisco Unity Express sets the Daylight Savings Time start and end dates automatically on the basis of timezone.

You must manually change the United States Daylight Savings Time start and end date settings using the clock timezone command. To configure the timezone using the GUI, go to Administration > Network Time Zone Settings and change the timezone accordingly.

For more information, see Field Notice FN#62682 : U.S. Daylight Saving Time (DST) policy changes effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4.

Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express maintenance release.


Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

Open Caveats—Cisco Unity Express Release 2.2.2

This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.2. All the caveats listed in this section are open in CiscoUnity Express Release 2.2.2. This section describes severity 2 caveats and select severity 3 caveats.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.

There are no open caveats in Cisco Unity Express Release 2.2.2.

Resolved Caveats—Cisco Unity Express Release 2.2.2

Cisco Unity Express Release 2.2.2 resolves caveat CSCsd23604.

Open Caveats—Cisco Unity Express Release 2.2.1

This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.1. All the caveats listed in this section are open in CiscoUnity Express Release 2.2.1. This section describes severity 2 caveats and select severity 3 caveats.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.

There are no open caveats in Cisco Unity Express Release 2.2.1.

Resolved Caveats—Cisco Unity Express Release 2.2.1

This section describes the resolved caveats from Cisco Unity Express Release 2.2.1.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.

There are no resolved caveats in Cisco Unity Express Release 2.2.1.

Related Documentation

For a list of other Cisco Unity Express documentation, see the Cisco Unity Express (All Versions): READ ME FIRST document at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/cuedocs.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can find a listing of all new and revised Cisco technical documentation at this URL:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts,
Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The
Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and
Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html