Cisco Unity Express 1.1.2 CLI Administrator Guide for Cisco CallManager
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z

Index

A

access lists 41

active calls

backup 115

restore 118

administration

CLI 32

differences 34

GU and CLI 47

GUI 32

administrative privileges 94

administrator

Cisco CallManager 34

Cisco Unity Express 34

password 41

user ID 41

web 34

AIM

BIOS 62, 65

boot up process 62, 65

AIM module

usage 92

wear 92

alternate welcome greeting 41

application command 137

applications

deleting 87

atrace.log file 92

auto attendant

configuring 75

creating a script 81

deleting a greeting 80

deleting a prompt 80

deleting a script 82

GMS 79

maximum retries 75

maximum sessions 75

operator extension 75

recording a greeting 75, 79

telephone number 75

uploading greeting file 80

uploading script file 81

auto-provisioning 36

B

backup

active calls 115

command 113

FTP server 111

manual 30

numbering scheme 115

offline mode 111

parameters 113

procedure 115

restrictions 36, 111, 112

revision number 111

selective 36

backup category command 115, 156

backup command 154

backup history report 125

boot helper command 55, 60

bootloader file

downloading 57

installling 60

broadcast messaging restrictions 35

bulk provisioning 30

C

call processing 41

capacity, configuring 90

ccn application command 72, 76, 134, 161

ccn copy command 163

ccn copy script command 81

ccn copy url command 80, 81

ccn delete command 80, 82, 167

ccn engine command 132, 169

ccn subsystem (sip) command 172

ccn trigger command 82, 137, 174

centralized message storage 36

Cisco CallManager

CTI ports 40

database 33

description 33

JTAPI user 41

release number 35

route point 40

Cisco IOS releases for Cisco Unity Express 35

Cisco Unity Express

database 33

description 33

IOS releases 35

software files 57

Cisco Unity Express prompt 141

Cisco Unity Express software website 54, 57, 58

CiscoWorks configmaker 36

CLI administration 32, 47

clock timezone command 149, 176

CNS/SNAP 36

command

application 137

backup 113, 154

backup category 115, 156

boot helper 55, 60

ccn application 72, 76, 134, 161

ccn copy 163

ccn copy script 81

ccn copy url 80, 81

ccn delete 80, 82, 167

ccn engine 132, 169

ccn subsystem (sip) 172

ccn trigger 82, 137, 174

clock timezone 149, 176

contine 178

continue 115

copy ftp 121, 179

copy running-config 95, 100, 122, 181

copy startup-config 121, 183

copy tftp 123, 185

default 132, 134, 137

description 76, 104, 134

enabled

enabled command 76

erase startup-config 190

expiration 104

greeting 104

groupname 191

config mode 100

EXEC mode 100

hostname 141, 193

idletimeout 137

interface Service-Engine 44

ip address 44

ip domain-name 142, 194

ip name-server 142, 195

ip unnumbered 44

locale 137

log trace 92

mailbox size 104

maxsessions 72, 76, 82, 134, 137

maxsteps 132

message size 104

mwi refresh 109, 198

no ccn application 87

no ccn trigger 85, 87

no parameter 138

ntp server 144, 146, 199

offline 115, 118, 201

parameter 134

parameters, auto attendant 76

parameters, voicemail 72

reload 55, 118, 202

restore 203

restore id 118

script 134

service-module 44, 46

session 46

show backup 113, 205

show backup history 115, 118, 206

show backup server 115, 118, 209

show ccn application 73, 76, 87, 134, 211

show ccn engine 132, 213

show ccn prompts 214

show ccn scripts 73, 76, 134, 216

show ccn subsystem sip 218

show ccn trigger 82, 85, 87, 138, 219

show clock detail 149, 219, 221

show group detail groupname 100, 223

show groups 100, 225

show hosts 141, 226

show interface ide 0 92

show ip route 142, 228

show ntp configuration 144, 146

show ntp status 144, 146, 243

show running-config 245

show software 248

show software license 68

show software version 67

show startup-config 250

show user detail username 95, 252

show users 95, 254

show version 255

show voicemail 104, 256

shutdown 261

software install 55, 56, 60

software install package 62

telnet 46

troubleshooting

log 129

show 129

trace 129

username 262

config mode 95

EXEC mode 95

voice mailbox 104

voice mailbox owner 264

voice mailbox unlock 108, 267

voicemail capacity time 90, 268

voicemail default 91, 269

voicemail operator telephone 91, 271

voicemail recording time 91, 272

write 273

command environment 45

commands 33, 127

communication link to Cisco CallManager 43

configuration 128

running 122

startup, copying 121

TFTP 123

configuration mode

backup commands 111

definition 45

configurations, copying 121

configuring

auto attendant 75

capacity 90

DNS server 142

expiration date 90

greeting management system 74

hostname 141

IP addresses 43

language 90

mailbox size 90

message length 90

multiple triggers 137

NTP server 144

operator extension 90

recording time 90

script steps 132

system parameters 132

voice mail 72

configuring time zone 149

connectivity to Cisco CallManager 43

console display, system messages 147

continue command 115, 178

copy ftp command 121, 179

copy running-config command 95, 100, 122, 181

copy startup-config command 121, 183

copy tftp command 123, 185

copying log files, troubleshooting 128

copying, configurations 121

CTI ports 40

D

data loss 53, 61

database

Cisco CallManager 33

Cisco Unity Express 33

date and time restrictions 35

daylight savings time 127

default command 132, 134, 137

default gateway 43

default mailbox size 31, 32

default values

system-wide 90

deleting

applications 87

greetings 80

messages 103

prompts 80

scripts 82

triggers 85, 87

deployment

Cisco Unity 33

Cisco Unity Express 33

description command 76, 104, 134

Device option 40

differences

administration 34

administrators 34

passwords 34, 94, 96, 97, 262

user IDs 34, 94, 96, 97, 262

users 34

distribution lists restrictions 35

DNS server 41

resolving host name to IP address 144

DNS server, configuring 142

documentation, additional sources 37

downloading license files 53

E

erase startup-config command 190

EXEC mode, definition 45

expiration command 104

expiration date, configuring 90

expired messages 103

expiry timer 103

extension, group 99

external syslog server 147

F

factory-set system limits 31

Fast Ethernet ports 36

file

atrace.log 92

messages.log 92, 147

file size

messages.log 92

prompt 79

script 81

flash memory 45, 122

log and trace 92

module

wear 92

FTP

backup and restore 111

configuration 121

directory 58

server 30, 54, 58

G

G711 ulaw 79

GDM 103

general delivery mailboxes 103

GMS 74, 94

recording a greeting 79

telephone numbers 74

greeting

recording alternate 41

types 104

greeting command 104

greeting management system 94

configuring 74

user, privileges 94

greetings

deleting a file 80

restrictions 35

uploading 80

group

definition 99

extension 99

mailbox 99

owner 99

groupname command 191

config mode 100

EXEC mode 100

GUI administration 32, 47

H

H.323 interface 35

hard disk, replacement restrictions 36

hardware platforms 34

helper image 54

hostname command 141, 193

hostname configuration 141

I

idletimeout 82, 137

idletimeout command 137

initialization wizard 47

installer file 54

interface

H.323 35

JTAPI 35

MGCP 35

interface Service-Engine command 44

IP

addressing 43, 127

communication link 43

default-gateway 127

network access 30

unnumbered 127

ip address command 44

IP address, Cisco Unity Express module 42

ip domain-name command 142, 194

ip name-server command 142, 195

ip unnumbered command 44

J

JTAPI

deleting triggers 85

interface 35

triggers 82

user 41

JTAPI route point 137

JTAPI traffic, prioritizing 41

L

language

configuring 90

restrictions 35

license

SKUs 30

upgrading 53

license files 54

downloading 53

installling 54

Linux

software on network module card 30

system access restrictions 36

locale command 137

log files

system 30

troubleshooting 126, 128

log trace command 92

loop, voice mail 90

lost data, troubleshooting 128

M

mailbox

zerooutnumber 104

mailbox size

configuring 90

default 31, 32

mailbox size command 104

mailboxes 103

expiration time 103

general delivery 103

greetings 104

group 99

limitations 103

message size 103

number of 31, 32

number supported 94

personal 103

storage stize 103

telephones supported 103

types 103

unlocking 108

manual backup 30

manual restore 30

maximum

retries, auto attendant 75

sessions

trigger 82

sessions, auto attendant 75

users, voice mail 72

maximum callers 137

maximum sessions 137

maximum steps 132

maxsessions command 72, 76, 82, 134, 137

maxsteps command 132

maxsteps parameter 132

members of a group, definition 99

message

configuring length 90

expired 103

storage restrictions 36

tutorial 104

message size command 104

messages.log file 92, 147

messages.log, file size 92

MGCP inteface 35

modes, EXEC and configuration 45

module IP address 42

modules restrictions 35

MWI lights

refreshing 109

troubleshooting 129

mwi refresh command 109, 198

N

network module

description 33

restrictions 36

shutdown 53, 61

spare 30

network module card

processor 30

software 30

networking restrictions 35

no ccn application command 87

no ccn trigger command 85, 87

no parameter command 138

NTP server 41

hostname 144

IP address 144

removing 145

ntp server command 144, 146, 199

NTP server, configuring 144

number of

concurrent administrators 35

concurrent users 35

mailboxes 31, 32

ports 31, 32

numbering scheme, backup files 115

O

offline command 115, 118, 201

offline mode 115, 118

backup commands 111

OIR

restrictions 36

troubleshooting 127

online insertion and replacement

restrictons 36

operator extension

auto attendant 75

configuring 90

option

Device 40

User 41

owner of a group 99

P

parameter command 76, 134

parameters

backup 113

capacity 90

expiration date 90

language 90

mailbox size 90

maxsteps 132

message length 90

operator extension 90

recording time 90

system-wide, configuring 90

voicemail 72

passwords, characters allowed 34, 94, 96, 97, 262

personal mailboxes 103

pinging internal address 127

platforms

hardware 34

software 35

ports

Fast Ethernet 36

number of 31, 32

restrictions 36

primary BIOS 62, 65

privileges

administrative 94

prompt

file size 79

prompt, formation 141

prompts, deleting 80

provisioning, bulk 30

R

rebooting network module 126

rebooting router 126

recording a greeting 75

auto attendant 79

GMS 79

recording time, configuring 90

refreshing MWI lights 109

reload command 55, 118, 202

removing an NTP server 145

reports

backup 125

call history 125

CPU usage 125

mailbox 125

mailbox size 125

memory 125

message status 125

restore 125

system 30

system hardware 125

resolving host name to IP address 144

restore

active calls 118

FTP server 111

manual 30

procedure 118

restrictions 36, 111, 112

selective 36

restore command 203

restore history report 125

restore id command 118

restrictions

administrators 35

auto-provisioning with CNS/SNAP 36

backup and restore 111, 112

backups 36

broadcast messaging 35

centralized message storage 36

CiscoWorks configmaker 36

date and time 35

distribution lists 35

greetings 35

language 35

Linux system access 36

managing with SNMP 36

modules 35

OIR 36

replacing hard disk 36

restores 36

selective backup 36

selective restore 36

users 35

voice mail 35

route point 40

S

saving data, troubleshooting 128

script command 134

script editor 81

script steps 132

scripts

creating 81

deleting a file 82

downloading 81

file size 81

uploading 81

secondary BIOS 62, 65

selective backup restrictions 36

selective restore restrictions 36

server

syslog 147

servers

DNS 41

NTP 41

service-module command 44, 46

service-module, troubleshooting 127

session command 46

sessions 137

setting daylight savings time 127

severity level, system messages 147

show backup command 113, 205

show backup history command 115, 118, 206

show backup server command 115, 118, 209

show ccn application 73

show ccn application command 76, 87, 134, 211

show ccn engine command 132, 213

show ccn prompts command 214

show ccn scripts command 73, 76, 134, 216

show ccn subsystem sip command 218

show ccn trigger command 82, 85, 87, 138, 219

show clock detail command 149, 219, 221

show group detail groupname command 100, 223

show groups command 100, 225

show hosts command 141, 226

show interface ide 0 command 92

show ip route command 142, 228

show ntp configuration command 144, 146

show ntp status command 144, 146, 243

show running-config command 245

show software command 248

show software license command 68

show software version command 67

show startup-config command 250

show user detail username command 95, 252

show users command 95, 254

show version command 255

show voicemail command 104, 256

shutdown command 261

shutdown, network module 53, 61

SKUs 31, 32, 53

SNMP 36

software files 57

installer 54

installing 61

license 54

software image, upgrading 53, 57

software install command 55, 56, 60

software install package command 62

software platforms 35

spare network modules 30

speed of internal line 127

startup configuration, copying 121

steps

configuring 132

maximum number 132

storage hours 31, 32

superuser 94

superuser, privileges 94

syslog server 147

system access using IP network 30

system capacities 31, 32

system limits

factory set 31

system log files 30

system messages

console display 147

severity 147

system parameters

configuring 132

system reports 30, 125

system-wide

default values 90

parameters, configuring 90

T

Table

Table 1 Cisco Unity Express Documentation Conventions viii

Table 10 show ccn application Field Descriptions 212

Table 11 show ccn engine Field Descriptions 213

Table 12 show ccn prompts Field Descriptions 215

Table 13 show ccn scripts Field Descriptions 216

Table 14 show ccn subsystem jtapi Field Descriptions 217

Table 15 show ccn subsystem sip Field Descriptions 218

Table 16 show ccn trigger Field Descriptions 220

Table 17 show clock detail Field Descriptions 221

Table 18 show group detail groupname Field Descriptions 223

Table 19 show hosts Field Descriptions 226

Table 20 show interface ide 0 Field Descriptions 227

Table 21 show ip route Field Descriptions 228

Table 22 show ntp status Field Descriptions 233, 234, 239, 240, 241, 244

Table 23 show user detail username Field Descriptions 252

Table 24 show voicemail detail mailbox Field Descriptions 257

Table 25 show voicemail limits Field Descriptions 258

Table 26 show voicemail mailboxes Field Descriptions 258

Table 27 show voicemail mailboxes idle Field Descriptions 259

Table 28 show voicemail usage Field Descriptions 260

Table 4 Configuration Task Sequence 47

Table 5 Troubleshooting Commands 129

Table 6 Cisco Unity Express Commands for Cisco CallManager 151

Table 7 show backup Field Descriptions 205

Table 8 show backup history Field Descriptions 207

Table 9 show backup server Field Descriptions 210

telephone number

auto attendant 75

triggers 82, 137

telephone numbers

auto attendant 75

GMS 74

voice mail 72

telephones supported for voice mail 103

telnet command 46

Telnet session 45

TFTP

configuration 123

directory 58

server 54, 58

time zone

configuring 149

timeout 82, 137

total storage hours 31, 32

trigger

maximum sessions 82

triggers

auto attendant 82

configuring multiple 137

deleting 85, 87

sessions 137

telephone number 82, 137

timeout 82, 137

voice mail 82

troubleshooting

access to GUI 126

copying log files 128

IP address 127

IP unnumbered 127

IP, default-gateway 127

log files 126

lost data 128

MWI lights 129

OIR 127

opening a session 127

pinging internal address 127

rebooting network module 126

rebooting router 126

saving data 128

service-module status 127

speed of terminal line 127

unknown caller 129

user password 126

user PIN 126

users and groups 126

voice mail 129

TUI, recording a greeting 79

tutorial command 104

U

unknown caller

troubleshooting 129

unlocking a mailbox 108

upgrading

new license 53

software image 53, 57

upgrading the bootloader file 60

usage, flash memory 92

user IDs, characters allowed 34, 94, 96, 97, 262

User option 41

user password, troubleshooting 126

user PIN, troubleshooting 126

username command 262

config mode 95

EXEC mode 95

users

adding 94

modifying 94

number supported 94

V

voice mail

configuring 72

conflicting extensions 90

loop 90

maximum users 72

telephone numbers 72

telephones supported 103

troubleshooting 129

voice mailbox command 104

voice mailbox owner command 264

voice mailbox unlock command 108, 267

voicemail capacity time command 90, 268

voicemail default command 91, 269

voicemail operator telephone command 91, 271

voicemail recording time command 91, 272

W

wav file 79

wear, flash memory 92

web administrator 34

write command 273

Z

zerooutnumber command 104