Cisco Unity Express 1.1.2 CLI Administrator Guide for Cisco CallManager
Command Reference
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Command Reference

Table Of Contents

Command Reference

backup

backup category

ccm-manager address

ccm-manager username

ccn application

ccn copy

ccn copy prompt

ccn copy script

ccn delete

ccn engine

ccn subsystem (jtapi)

ccn subsystem (sip)

ccn trigger

clock timezone

continue

copy ftp

copy running-config

copy startup-config

copy tftp

ctiport

default

erase startup-config

groupname

hostname

ip domain-name

ip name-server

log server

log trace

mwi refresh

ntp server

offline

reload

restore

show backup

show backup history

show backup server

show ccn application

show ccn engine

show ccn prompts

show ccn scripts

show ccn subsystem jtapi

show ccn subsystem sip

show ccn trigger

show clock detail

show group detail groupname

show groups

show hosts

show interface ide

show ip route

show ntp associations

show ntp servers

show ntp source

show ntp status

show running-config

show software

show startup-config

show user detail username

show users

show version

show voicemail

shutdown

username

voice mailbox owner

voice mailbox unlock

voicemail capacity time

voicemail default

voicemail operator telephone

voicemail recording time

write


Command Reference


This chapter contains an alphabetical listing of the Cisco Unity Express CLI commands listed in Table 8. For information on Cisco IOS commands, refer to the Cisco IOS Command References, Release 12.3T.

Cisco Unity Express command-line interface (CLI) commands are available in Cisco Unity Express EXEC mode, Cisco Unity Express configuration mode, or offline mode.

Table 8 Cisco Unity Express Commands for Cisco CallManager 

Command
Cisco Unity Express EXEC Mode
Cisco Unity Express Configuration Mode
Offline Mode

backup

Yes

 

backup category

Yes

ccm-manager address

JTAPI configuration

ccm-manager username

JTAPI configuration

ccn application

Yes

ccn copy

Yes

ccn copy prompt

Yes

ccn copy script

Yes

ccn delete

Yes

ccn engine

Yes

ccn subsystem (sip)

Yes

ccn trigger

Yes

clock timezone

Yes

continue

Yes

copy ftp

Yes

copy running-config

Yes

copy startup-config

Yes

copy tftp

Yes

ctiport

JTAPI configuration

default

Yes

erase startup-config

Yes

gateway address

SIP configuration

gateway port

SIP configuration

groupname

Yes

Yes

hostname

Yes

ip domain-name

Yes

ip name-server

Yes

log server

Yes

mwi refresh

Yes

ntp server

Yes

offline

Yes

reload

Yes

restore

Yes

show backup

Yes

show backup history

Yes

show backup server

Yes

show ccn application

Yes

show ccn engine

Yes

show ccn prompts

Yes

show ccn scripts

Yes

show ccn subsystem jtapi

JTAPI configuration

show ccn subsystem sip

Yes

show ccn trigger

Yes

show clock detail

Yes

show group detail groupname

Yes

show groups

Yes

show hosts

Yes

show interface ide

Yes

show ip route

Yes

show ntp associations

Yes

show ntp servers

Yes

show ntp source

Yes

show ntp source

Yes

show running-config

Yes

show software

Yes

show startup-config

Yes

show user detail username

Yes

show users

Yes

show version

Yes

show voicemail

Yes

shutdown

Yes

username

Yes

Yes

voice mailbox owner

Yes

voice mailbox unlock

Yes

voicemail capacity time

Yes

voicemail default

Yes

voicemail operator telephone

Yes

voicemail recording time

Yes

write

Yes


backup

To set the backup parameters, use the backup command in Cisco Unity Express configuration mode. To delete the number of revisions or the backup server URL, use the no form of this command.

backup {revisions number | server url ftp-url username ftp_username password ftp_password}

no backup {revisions number | server url ftp-url}

Syntax Description

revisions number

Number of revision files stored in the Cisco Unity Express database.

server url ftp-url

URL to the FTP server where the backup files will be stored.

username ftp_username

User ID needed to access the FTP server.

password ftp_password

Password needed to access the FTP server.


Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Set these parameters before backing up any files.

Consider the amount of storage space each backup file requires when setting the number of files to store. When the number is reached, the next backup file overwrites the oldest stored backup file.

The system automatically numbers and dates the backup files and identifies the revision number in a backupid field. Reference this backup ID value when restoring a file.

Performing different backup types at various times causes different backup IDs for data backups and configuration backups. For example, the last data backup ID might be 3 and the last configuration backup might be 4. Performing an all backup might result in a backup ID of 5 for both data and configuration.

Examples

The following example sets 7 revisions on FTP server /branch/vmbackups.

se-10-0-0-0> enable
se-10-0-0-0# config t
se-10-0-0-0(config)# backup revisions 7
se-10-0-0-0(config)# backup server url ftp://branch/vmbackups username "admin" password 
"mainserver"



Related Commands

Command
Description

backup category

Specifies the type of data to be backed up.

show backup history

Displays statistics for backed up files.

show backup server

Displays the FTP server designated to store back up files.


backup category

To specify the type of data to be backed up, use the backup category command in Cisco Unity Express offline mode.

backup category {all | configuration | data}

Syntax Description

all

Backs up all data.

configuration

Backs up only system and application settings.

data

Backs up only voice-mail messages and application data.


Defaults

All data is backed up.

Command Modes

Cisco Unity Express offline

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command indicates the type of Cisco Unity Express data to be backed up to the FTP server.

When the backup procedure begins, all active calls are terminated. In Release 1.0, Cisco Unity Express does not support scheduled restores. Consider doing the backup procedure when the telephones are least active.

Examples

The following examples illustrate all the backup categories:

se-10-0-0-0> enable
cue-10.0.0.0# offline
se-10-0-0-0# backup category all
se-10-0-0-0# continue

se-10-0-0-0> enable
cue-10.0.0.0# offline
se-10-0-0-0# backup category configuration
se-10-0-0-0# continue

se-10-0-0-0> enable
cue-10.0.0.0# offline
se-10-0-0-0# backup category data
se-10-0-0-0# continue

Related Commands

Command
Description

continue

Activates the backup or restore process.

offline

Initiates Cisco Unity Express offline mode.

show backup history

Displays details about backed up files.

show backup server

Displays details about the backup server.


ccm-manager address

To configure the Cisco CallManager servers, use the ccm-manager address command in Cisco Unity Express JTAPI configuration mode. To delete a server address, use the no form of this command.

ccm-manager address primary-server-ipaddress | primary-server-hostname {secondary-server-ipaddress | secondary-server-hostname {tertiary-server-ipaddress | tertiary-server-hostname}}

no ccm-manager address server-ipaddress | server-hostname

Syntax Description

primary-server-ipaddress

IP address of the primary Cisco CallManager server.

primary-server-hostname

Hostname of the primary Cisco CallManager server.

secondary-server-ipaddress

(Optional) IP address of the secondary Cisco CallManager server.

secondary-server-hostname

(Optional) Hostname of the secondary Cisco CallManager server.

tertiary-server-ipaddress

(Optional) IP address of the tertiary Cisco CallManager server.

tertiary-server-hostname

(Optional) Hostname of the tertiary Cisco CallManager server.

server-ipaddress

IP address of any Cisco CallManager server.

server-hostname

Hostname of any Cisco CallManager server.


Command Modes

Cisco Unity Express JTAPI configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the ccm-manager address command to specify a maximum of 3 Cisco CallManager servers. Enter multiple IP addresses or hostnames on one command line or use separate command lines to enter each IP address or hostname.

The no form of the command sets the server's IP address to 0.0.0.0.

Examples

The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.

se-10-0-0-0# config t
se-10-0-0-0(config)# ccn subsystem jtapi
se-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120
se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapi
se-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100
se-10-0-0-0(config-jtapi)# end

Related Commands

Command
Description

ccm-manager username

Specifies the JTAPI user ID and password.

ccn subsystem (jtapi)

Enters JTAPI configuration mode.

ctiport

Specifies the Cisco CallManager CTI ports used by Cisco Unity Express.

show ccn subsystem jtapi

Displays statistics for the JTAPI subsystems.


ccm-manager username

To specify the Cisco CallManager JTAPI user, use the ccm-manager username command in Cisco Unity Express JTAPI configuration mode. To delete the JTAPI user, use the no form of this command.

ccm-manager username jtapi-user-id password jtapi-user-password

no ccm-manager username

Syntax Description

jtapi-user-id

User ID of the JTAPI user.

jtapi-user-password

Password for the JTAPI user.


Command Modes

Cisco Unity Express JTAPI configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the ccm-manager username command to specify the Cisco CallManager JTAPI user.

The no form of the command removes the user ID and password.

Examples

The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.

se-10-0-0-0# config t
se-10-0-0-0(config)# ccn subsystem jtapi
se-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120
se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapi
se-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100
se-10-0-0-0(config-jtapi)# end

Related Commands

Command
Description

ccm-manager address

Specifies the Cisco CallManager server.

ccn subsystem (jtapi)

Enters JTAPI configuration mode.

ctiport

Specifies the Cisco CallManager CTI ports used by Cisco Unity Express.

show ccn subsystem jtapi

Displays statistics for the JTAPI subsystems.


ccn application

To specify an application to configure, use the ccn application command in Cisco Unity Express configuration mode. To delete the application, use the default or the no form of this command.

ccn application fullname

no ccn application fullname

Application configuration mode:
(Optional) default parameter
(Optional) description "text"
enabled
maxsessions number
(Optional) no parameter
parameter name "value"
script name description ["description"]

Syntax Description

fullname

Full name of the application.

default parameter

(Optional) Resets the application parameter value as follows:

default description—Uses the name of the application.

default enabled—Enables the application.

default maxsessions—Uses the port license number.

default script—No effect.

default parameter—Uses the script's default value.

description "text"

(Optional) Specifies a text description of the application. Use double quotes around the text.

enabled

Allows the application to be accessible to the system.

maxsessions number

Specifies the number of users who can access this application simultaneously. The maximum value is determined by the number of ports purchased for the application.

no parameter

(Optional) Deletes or disables an application parameter value.

parameter name "value"

Specifies the name and value for the application parameter. The value must be written within double quotes.

script name description ["description"]

Specifies the name of the script and an optional description, which must be written within double quotes. If no description is provided, Cisco Unity Express uses the name value for the description.


Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command specifies the name of the application to configure on the Cisco Unity Express module. The mode switches to application configuration mode that supports several configurable parameters.

The sequence in which the parameters are configured is optional.

Examples

This example shows the configuration command for auto attendant:

se-10-0-0-0# config t
se-10-0-0-0(config)# ccn application AutoAttendant
se-10-0-0-0(config-application)# description "Release 1 AA"
se-10-0-0-0(config-application)# script naa.aef "New"
se-10-0-0-0(config-application)# maxsessions 8
se-10-0-0-0(config-application)# parameter prompts "5"
se-10-0-0-0(config-application)# enabled

Related Commands

Command
Description

show ccn application

Displays details for each configured application.

show ccn scripts

Displays configured script names and descriptions.


ccn copy

To copy customized prompt and script files to Cisco Unity Express, use the ccn copy command in Cisco Unity Express EXEC mode.

ccn copy url source-ip-address [prompt prompt-filename | script script-filename]

Syntax Description

url source-ip-address

IP address of the location containing the greeting file.

prompt prompt-filename

Name of the file containing the prompt or greeting.

script script-filename

Name of the file containing the script.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command to copy prompts and script files to Cisco Unity Express.

The prompts must be previously recorded .wav files. Use the greeting management system (GMS) to record the prompts from the telephone user interface (TUI).

Use the Cisco Unity Express script editor program to create the scripts, which specify how the incoming auto attendant calls are handled. This includes what prompts the caller hears, when alternate prompts are played, which extensions should be dialed based on the caller's key presses, and other similar call handling characteristics.

Examples

The following example copies a welcome prompt AAHello.wav from the FTP server:

se-10-0-0-0# ccn copy url ftp://172.168.10.0/AAHello.wav prompt AAHello.wav

The following example copies a script AAnight.aef from a PC:

se-10-0-0-0# ccn copy url 172.168.20.10/Scripts script AAnight.aef

Related Commands

Command
Description

ccn application

Configures an application.

ccn delete

Deletes a prompt or script file from Cisco Unity Express.

show ccn prompts

Displays configured CCN prompt files.


ccn copy prompt

To copy customized prompt files from Cisco Unity Express to another location, use the ccn copy prompt command in Cisco Unity Express EXEC mode.

ccn copy prompt prompt-filename url destination-ip-address

Syntax Description

prompt-filename

Name of the prompt file to be copied.

url destination-ip-address

Destination URL where the prompt file will be stored.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced.

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following example copies a prompt file AAHello.wav to an FTP server:

se-10-0-0-0# ccn copy prompt AAHello.wav url ftp://172.168.10.0/AAHello.wav 

The following example copies a prompt file AAHello.wav to a PC:

se-10-0-0-0# ccn copy prompt AAHello.wav url 172.168.20.10/Prompts

Related Commands

Command
Description

ccn copy

Copies script and prompt files to Cisco Unity Express.

ccn copy script

Copies script files from Cisco Unity Express to another location.

ccn delete

Deletes script and prompt files.

show ccn prompts

Displays a list of configured prompt files.

show ccn scripts

Displays a list of configured script files.


ccn copy script

To copy customized script files from Cisco Unity Express to another location, use the ccn copy script command in Cisco Unity Express EXEC mode.

ccn copy script script-filename url destination-ip-address

Syntax Description

script-filename

Name of the script file to be copied.

url destination-ip-address

Destination URL where the prompt file will be stored.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following example copies a script file AAnight.aef to an FTP server:

se-10-0-0-0# ccn copy script AAnight.aef url ftp://172.168.10.0/Scripts 

The following example copies a prompt file AAHello.wav to a PC:

se-10-0-0-0# ccn copy script AAnight.aef url 172.168.20.10/Scripts

Related Commands

Command
Description

ccn copy

Copies script and prompt files to Cisco Unity Express.

ccn copy prompt

Copies prompt files from Cisco Unity Express to another location.

ccn delete

Deletes script and prompt files.

show ccn prompts

Displays a list of configured prompt files.

show ccn scripts

Displays a list of configured script files.


ccn delete

To delete a script or prompt from the Cisco Unity Express module, use the ccn delete command in Cisco Unity Express EXEC mode.

ccn delete {prompt prompt-filename | script script-filename}

Syntax Description

prompt prompt-filename

Name of the prompt file.

script script-filename

Name of the script file.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command to delete auto attendant .wav greeting prompts or an application .aef script file. Use the show ccn prompts or show ccn scripts command to display configured prompts and scripts before deleting one.

Examples

The following example deletes a script vm.aef:

se-10-0-0-0# show ccn scripts
.
.
.
se-10-0-0-0# ccn delete script vm.aef

The following example deletes a welcome prompt AAHello.wav:

se-10-0-0-0# show ccn prompts
.
.
.
se-10-0-0-0# ccn delete prompt AAHello.wav

Related Commands

Command
Description

ccn application

Configures an application.

ccn copy

Copies a file from a URL to Cisco Unity Express.

show ccn prompts

Displays configured CCN prompt files.

show ccn scripts

Displays configured CCN script files.


ccn engine

To configure the features shared by all the Cisco Unity Express subsystems, use the ccn engine command in Cisco Unity Express configuration mode.

ccn engine

Engine configuration mode:
default parameter
maxsteps steps-limit
no parameter

Syntax Description

default parameter

Resets the application parameter value as follows:

default maxsteps—Uses 1000.

maxsteps steps-limit

Specifies the upper limit number of steps in the telephony application. The default value is 1000.

no parameter

Deletes or disables a configuration parameter.


Defaults

maxsteps: 1000 steps

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following example assigns 200 as the maximum number of steps to all Cisco Unity Express applications:

se-10-0-0-0> enable
se-10-0-0-0# config 5
se-10-0-0-0(config)# ccn engine

se-10-0-0-0(config-engine)# maxsteps 200

Related Commands

Command
Description

ccn application

Configures an application.

ccn subsystem (sip)

Configures the subsystems on Cisco Unity Express.

ccn trigger

Configures the triggers for handling calls to Cisco Unity Express.

show ccn engine

Displays the CCN engine statistics.


ccn subsystem (jtapi)

To configure the Cisco CallManager JTAPI subsystem parameters used by Cisco Unity Express, use the ccn subsystem jtapi command in Cisco Unity Express configuration mode.

ccn subsystem jtapi

JTAPI configuration mode:
ccm-manager address server-ip-address | server-hostname
ccm-manager username jtapi-user-id password jtapi-user-password
ctiport cti-port

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the ccn subsystem jtapi command to enter JTAPI configuration mode.

Neither the delete form nor the no form of this command removes the subsystem.

Examples

The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.

se-10-0-0-0(config)# ccn subsystem jtapi
se-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120
se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapi
se-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100
se-10-0-0-0(config-jtapi)# end

Related Commands

Command
Description

ccm-manager address

Specifies the Cisco CallManager server.

ccm-manager username

Specifies the JTAPI user ID and password.

ctiport

Specifies the Cisco CallManager CTI ports used by Cisco Unity Express.

show ccn subsystem jtapi

Displays statistics for the JTAPI subsystems.


ccn subsystem (sip)

To configure the SIP subsystem used by Cisco Unity Express, use the ccn subsystem sip command in Cisco Unity Express configuration mode.

ccn subsystem sip

SIP configuration mode:
gateway address ip_address
gateway port port_number

Syntax Description

gateway address ip_address

Hostname or IP address of the SIP proxy server. The default value is 0.0.0.0.

gateway port port_number

UDP or TCP port on the SIP proxy server. The default value is port 5060.


Defaults

ip_address: 0.0.0.0
port_number: 5060

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the ccn subsystem sip command to enter SIP configuration mode.

Neither the delete form nor the no form of this command removes the subsystem.

Examples

The following example configures the SIP subsystem gateway with address 192.168.0.5 and port number 5060:

se-10-0-0-0> enable
se-10-0-0-0# config t
se-10-0-0-0(config)# ccn subsystem sip
se-10-0-0-0(config-sip)# gateway address 192.168.0.5
se-10-0-0-0(config-sip)# gateway port 5060
se-10-0-0-0(config-sip)# end

Related Commands

Command
Description

show ccn subsystem sip

Displays statistics for the configured subsystems.


ccn trigger

To configure the triggers that activate Cisco Unity Express application functions, use the ccn trigger command in Cisco Unity Express configuration mode. To delete the trigger, use the default or the no form of this command.

ccn trigger sip phonenumber number

Trigger configuration mode:
application app-name
default parameter
enabled
end
exit
idletimeout time
locale language
maxsessions number
no parameter

Syntax Description

sip phonenumber number

Specifies the phone number that acts as the trigger to start the application on the SIP proxy server and enters trigger configuration mode. The number value should be the last four digits of the full telephone number that callers dial to reach the auto attendant.

application app-name

Specifies the name of the application to start when the trigger is entered.

default parameter

(Optional) Resets the application parameter value as follows:

default application—No effect.

default enabled—Enables the application.

default idletimeout—Uses 5000.

default locale—Uses the system default.

default maxsessions—Uses the value from the port license.

enabled

Enables the trigger.

end

Exits trigger configuration mode.

exit

Exits Cisco Unity Express configuration mode.

idletimeout time

Specifies the number of seconds to wait for a caller's response before timing out and disconnecting the call.

locale language

Specifies the language to use for the prompts heard by the caller. For Release 1.0, U.S. English is the only language available.

maxsessions number

Specifies the maximum number of user who can access this application simultaneously. The maximum value is determined by the number of ports purchased for the application.

no parameter

(Optional) Deletes or disables a parameter value.


Defaults

Language: U.S. English

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

An application may have several triggers that invoke it, but a trigger must be associated with only one application.

Examples

The following example configures 7800 as a telephone number that will trigger the voice mail application. Two callers can reach the voice-mail system using this number at a given time and the system waits 3 minutes for the callers to respond to prompts before disconnecting the call.

se-10-0-0-0# enable
se-10-0-0-0# config t
se-10-0-0-0(config)# ccn trigger sip phonenumber 7800
se-10-0-0-0(config-trigger)# application voicemail
se-10-0-0-0(config-trigger)# idletimeout 180
se-10-0-0-0(config-trigger)# maxsessions 2
se-10-0-0-0(config-trigger)# enabled
se-10-0-0-0(config-trigger)# end

Related Commands

Command
Description

show ccn trigger

Displays configuration of an application trigger.


clock timezone

To set the time zone for the Cisco Unity Express system, use the clock command in Cisco Unity Express configuration mode.

clock timezone [timezone]

Syntax Description

timezone

(Optional) Time zone of the local branch.


Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Cisco Unity Express gets the time from the configured NTP server to date stamp system and application functions. The clock command specifies the local time zone where Cisco Unity Express is installed.

If you know the phrase for the time zone, enter it for the timezone value. If you do not know the time zone phrase, leave the timezone value blank and a series of menus appear to guide you through the time zone selection process.

Examples

The following example shows how United States Pacific Time is selected as the time zone:

se-10-0-0-0# config t
se-10-0-0-0# clock
Please identify a location so that time zone rules can be set correctly.
Please select a continent or ocean.
1) Africa            4) Arctic Ocean     7) Australia       10) Pacific Ocean
2) Americas          5) Asia             8) Europe
3) Antarctica        6) Atlantic Ocean   9) Indian Ocean
#? 2
Please select a country.
 1) Anguilla              18) Ecuador               35) Paraguay
 2) Antigua & Barbuda     19) El Salvador           36) Peru
 3) Argentina             20) French Guiana         37) Puerto Rico
 4) Aruba                 21) Greenland             38) St Kitts & Nevis
 5) Bahamas               22) Grenada               39) St Lucia
 6) Barbados              23) Guadeloupe            40) St Pierre & Miquelon
 7) Belize                24) Guatemala             41) St Vincent
 8) Bolivia               25) Guyana                42) Suriname
 9) Brazil                26) Haiti                 43) Trinidad & Tobago
10) Canada                27) Honduras              44) Turks & Caicos Is
11) Cayman Islands        28) Jamaica               45) United States
12) Chile                 29) Martinique            46) Uruguay
13) Colombia              30) Mexico                47) Venezuela
14) Costa Rica            31) Montserrat            48) Virgin Islands (UK)
15) Cuba                  32) Netherlands Antilles  49) Virgin Islands (US)
16) Dominica              33) Nicaragua
17) Dominican Republic    34) Panama
#? 45
Please select one of the following time zone regions.
 1) Eastern Time
 2) Eastern Time - Michigan - most locations
 3) Eastern Time - Kentucky - Louisville area
 4) Eastern Time - Kentucky - Wayne County
 5) Eastern Standard Time - Indiana - most locations
 6) Eastern Standard Time - Indiana - Crawford County
 7) Eastern Standard Time - Indiana - Starke County
 8) Eastern Standard Time - Indiana - Switzerland County
 9) Central Time
10) Central Time - Michigan - Wisconsin border
11) Central Time - North Dakota - Oliver County
12) Mountain Time
13) Mountain Time - south Idaho & east Oregon
14) Mountain Time - Navajo
15) Mountain Standard Time - Arizona
16) Pacific Time
17) Alaska Time
18) Alaska Time - Alaska panhandle
19) Alaska Time - Alaska panhandle neck
20) Alaska Time - west Alaska
21) Aleutian Islands
22) Hawaii
#? 16

The following information has been given:

        United States
        Pacific Time

Therefore TZ='America/Los_Angeles' will be used.
Is the above information OK?
1) Yes
2) No
#? 1
cue-10-0-0(config)#

Related Commands

Command
Description

ntp server

Specifies the NTP server for Cisco Unity Express.


continue

To return the Cisco Unity Express system to online mode after a backup procedure, use the continue command in Cisco Unity Express EXEC mode.

continue

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command returns the Cisco Unity Express system to the previous online mode after a backup procedure. The system begins processing new calls and voice messages.

Examples

The following example illustrates the use of continue in the backup procedure:

se-10-0-0-0# offline
se-10-0-0-0# backup category data
se-10-0-0-0# continue

Related Commands

Command
Description

backup

Identifies the data to be backed up.

offline

Terminates all active calls and prevents new calls from connecting to the Cisco Unity Express application.

reload

Restarts the Cisco Unity Express system.

restore

Identifies the file to be restored.


copy ftp

To copy the network FTP server information to another destination, use the copy ftp command in Cisco Unity Express EXEC mode.

copy ftp: {running-config | startup-config} userid:password@ftp-server-address/directory filename

Syntax Description

running-config

Destination location for the copy procedure is the active configuration in flash memory.

startup-config

Destination location for the copy procedure is the startup configuration in flash memory.

userid:password@

User ID and password for the FTP server. Include the colon (:) and the at sign (@) in your entry.

ftp-server-address

IP address of the FTP server.

/directory

(Optional) Directory name for retrieving the file. If you use it, precede the name with the forward slash (/).

filename

Name of the source file to be copied.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Copying the FTP server information to the start-up configuration overwrites the startup configuration. Cisco Unity Express displays a warning that asks you to confirm the overwrite.

The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.

If you do not specify a directory value, the software uses the default FTP directory.

The copy ftp command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.

Examples

The following example shows copying the FTP server data in the default directory file start to the running configuration:

se-10-0-0-0# copy ftp: running-config
Address or name or remote host? admin:voice@10.3.61.16
Source filename? start

In this example, the file start in the FTP server configs directory is copied to the startup configuration:.

se-10-0-0-0# copy ftp: startup-config 
!!!WARNING!!! This operation will overwrite your startup configuration.
Do you wish to continue[y]? y
Address or name or remote host? admin:voice@10.3.61.16/configs 
Source filename? start

Related Commands

Command
Description

copy running-config

Copies the running configuration to another location.

copy startup-config

Copies the startup configuration to another location.

erase startup-config

Deletes configuration data.

write

Copies the running configuration to the startup configuration.


copy running-config

To copy the running configuration information to another destination, use the copy running-config command in Cisco Unity Express EXEC mode.

copy running-config {ftp:userid:password@ftp-server-address/directory |
startup-config |
tftp:tftp-server-address} filename

Syntax Description

ftp:userid:password@

User ID and password for the FTP server. Include the colon (:) and the at sign (@) in your entry.

ftp-server-address

IP address of the FTP server.

/directory

(Optional) Directory on the FTP server where the copied file will reside. If you use it, precede the name with the forward slash (/).

startup-config

Startup configuration in flash memory.

tftp:tftp-server-address

IP address of the TFTP server.

filename

Name of the destination file that will contain the copied running configuration.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.

If you do not specify a directory value, the software uses the default FTP directory.

When you copy to an FTP or TFTP server, the copy running-config command becomes interactive and prompts you for the necessary information. You cannot enter the parameters in one command line.

Examples

In this example, the running configuration is copied to the FTP server, which requires a user ID and 
password and has an IP address of 172.16.231.193. The running configuration is copied to the configs 
directory as file saved_start.

se-10-0-0-0# copy running-config ftp:
Address or name of remote host? admin:voice@172.16.231.193/configs
Source filename? saved_start

The following example shows the running configuration copied to the startup configuration as filename start:

se-10-0-0-0# copy running-config startup-config start

The following example shows the running configuration copied to the TFTP server as filename temp_start:

se-10-0-0-0# copy running-config tftp:
Address or name of remote host? 172.16.231.190
Source filename? temp_start

Related Commands

Command
Description

copy ftp

Copies network FTP data to another destination.

copy startup-config

Copies the startup configuration to another location.

copy tftp

Copies the TFTP data to another location.

erase startup-config

Deletes configuration data.

write

Copies the running configuration to the startup configuration.


copy startup-config

To copy the startup configuration information to another destination, use the copy startup-config command in Cisco Unity Express EXEC mode.

a. copy startup-config {ftp:userid:password@ftp-server-address/directory |
tftp: tftp-server-address} filename

Syntax Description

ftp:userid:password@

User ID and password for the FTP server. Include the colon (:) and the at sign (@) in your entry.

ftp-server-address

IP address of the FTP server.

/directory

(Optional) Directory on the FTP server where the copied file will reside. If you use it, precede the name with the forward slash (/).

tftp:tftp-server-address

IP address of the TFTP server.

filename

Name of the destination file that will contain the copied running configuration.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.

If you do not specify a directory value, the software uses the default FTP directory.

The copy startup-config command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.

Examples

In this example, the startup configuration is copied to the FTP server, which requires a user ID and password to transfer files. The IP address of the FTP server is 172.16.231.193. The startup configuration file is saved on the FTP server with filename start.

se-10-0-0-0# copy startup-config ftp:
Address or name of remote host? admin:voice@172.16.231.193
Source filename? start

The following example shows the startup configuration copied to the TFTP server, which does not require a user ID and password. The IP address of the TFTP server is 172.16.231.190. The startup configuration is saved in directory configs as filename temp_start.

se-10-0-0-0# copy startup-config tftp:
Address or name of remote host? 172.16.231.190/configs
Source filename? temp_start

Related Commands

Command
Description

copy ftp

Copies network FTP data to another location.

copy running-config

Copies the running configuration to another location.

copy tftp

Copies the TFTP data to another location.

erase startup-config

Deletes configuration data.

write

Copies the running configuration to the startup configuration.


copy tftp

To copy the network TFTP server information to another destination, use the copy tftp command in Cisco Unity Express EXEC mode.

copy tftp: {running-config | startup-config} tftp-server-address/directory filename

Syntax Description

running-config

Destination location for the copy procedure is the active configuration in flash memory.

startup-config

Destination location for the copy procedure is the startup configuration in flash memory.

tftp-server-address

IP address of the TFTP server.

/directory

(Optional) Directory on the TFTP server where the copied file will reside. If you use it, precede the name with the forward slash (/).

filename

Name of the source file to be copied.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Copying the TFTP server information to the startup configuration overwrites the startup configuration. Cisco Unity Express displays a warning that asks you to confirm the overwrite.

If you do not specify a directory value, the software uses the default TFTP directory.

The copy tftp command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.

Examples

The following example shows a TFTP server with the IP address 10.3.61.16. The TFTP server data in the default directory file start is copied to the running configuration.

se-10-0-0-0# copy tftp: running-config
Address or name of remote host? 10.3.61.16
Source filename? start

In this example, the TFTP server has the IP address 10.3.61.16. The file start in directory configs on the TFTP server is copied to the startup configuration.

se-10-0-0-0# copy tftp: startup-config
!!!WARNING!!! This operation will overwrite your startup configuration.
Do you wish to continue[y]? y
Address or name of remote host? 10.3.61.16/configs
Source filename? start

Related Commands

Command
Description

copy ftp

Copies network FTP server information to another location.

copy running-config

Copies the running configuration to another location.

copy startup-config

Copies the startup configuration to another location.

erase startup-config

Deletes configuration data.

write

Copies the running configuration to the startup configuration.


ctiport

To specify one or more Cisco CallManager CTI ports, use the ctiport command in Cisco Unity Express JTAPI configuration mode. To delete the CTI port, use the no form of this command.

ctiport cti-port

no ctiport cti-port

Syntax Description

cti-port

CTI port number.


Command Modes

Cisco Unity Express JTAPI configuration

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the ctiport command to specify the Cisco CallManager CTI ports.

The no form of the command removes the CTI port.

Examples

The following example configures the JTAPI subsystem with three Cisco CallManager server s, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.

se-10-0-0-0# config t
se-10-0-0-0(config)# ccn subsystem jtapi
se-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120
se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapi
se-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100
se-10-0-0-0(config-jtapi)# end

Related Commands

Command
Description

ccm-manager address

Specifies the Cisco CallManager server.

ccm-manager username

Specifies the JTAPI user ID and password.

ccn subsystem (jtapi)

Enters JTAPI configuration mode.

show ccn subsystem jtapi

Displays statistics for the JTAPI subsystems.


default

To reset a configuration parameter to its factory-set value, use the default command in CCN configuration application mode, CCN configuration engine mode, or CCN configuration trigger mode.

default parameter

Syntax Description

parameter

The name of the variable to be reset.


Command Modes

CCN configuration application mode
CCN configuration engine mode
CCN configuration trigger mode

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The default command sets a Cisco Communication Network (CCN) configuration parameter back to its factory value.

The parameters that can be reset depends on where the default command is used. See the ccn application, ccn engine, and ccn trigger commands for lists of available parameters.

Examples

The following examples reset the specified parameters to their factory values:

se-10-0-0-0# config t

se-10-0-0-0(config)# ccn application voicemail

se-10-0-0-0(config-application)# default maxsessions
se-10-0-0-0(config-application)# end
se-10-0-0-0(config)# exit

se-10-0-0-0# config t

se-10-0-0-0(config)# ccn engine

se-10-0-0-0(config-engine)# default maxsteps

se-10-0-0-0(config-engine)# end

se-10-0-0-0(config)# exit

se-10-0-0-0# config t

se-10-0-0-0(config)# ccn trigger sip phonenumber 6700

se-10-0-0-0(config-trigger)# default idletimeout

se-10-0-0-0(config-trigger)# default maxsessions

se-10-0-0-0(config-trigger)# end
se-10-0-0-0(config)# exit

Related Commands

Command
Description

ccn application

Configures the CCN applications, such as voice mail and auto attendant.

ccn engine

Configures the parameters used by all CCN applications

ccn trigger

Configures CCN trigger values for the applications.


erase startup-config

To erase the startup configuration, use the erase command in Cisco Unity Express EXEC mode.

erase startup-config

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command deletes the startup configuration.

Examples

The following example deletes the startup configuration from flash memory:

se-10-0-0-0# erase startup-config

Related Commands

Command
Description

write

Copies the running configuration to the startup configuration.


groupname

To configure a Cisco Unity Express group, use the groupname command in either Cisco Unity Express EXEC mode or configuration mode.

EXEC Mode

groupname name [create | delete | description "description" | fullname display "fullname"]

Configuration Mode

groupname name [member username | owner ownername | phonenumber phonenumber |
phonenumberE164 fullnumber]

Syntax Description

name

The name of the group.

create

(Optional) Creates a user with no other information.

delete

(Optional) Deletes the user.

description "description"

(Optional) Specifies a description of the group. The description must be enclosed in double quotes ("").

fullname display "fullname"

(Optional) Specifies a long name of the group as it should appear on other telephone displays. The name must be entered in double quotes ("").

member username

(Optional) Associates an existing user as a member of this group. If the username value does not exist, this command will create it with no other information.

owner username

(Optional) Specifies the user who owns this group.

phonenumber phonenumber

(Optional) Associates an extension or number for this group.

phonenumberE164 fullnumber

(Optional) Associates a full telephone number with area code with this group.


Command Modes

Cisco Unity Express EXEC
Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The EXEC version of the command stores the permitted information in Cisco Unity Express flash memory. If a problem with the disk occurs, this information is available so that the group members may access the group's voice mailbox.

The configuration version of the command is stored in the Cisco Unity Express system configuration file. If a power outage or a system shutdown occurs, the group information can be retrieved.

Examples

The following example creates a group Sales with two members and one owner:

se-10-0-0-0> enable
se-10-0-0-0# groupname sales fullname display "Sales New York"
se-10-0-0-0# groupname sales description "Sales group in New York branch"
se-10-0-0-0# config t
se-10-0-0-0(config)# groupname sales phonenumber 50120
se-10-0-0-0(config)# groupname sales phonenumberE164 12225550120
se-10-0-0-0(config)# groupname sales member user4
se-10-0-0-0(config)# groupname sales member user5
se-10-0-0-0(config)# groupname sales owner user6
se-10-0-0-0(config)# exit

Related Commands

Command
Description

show group detail groupname

Displays the configuration details for a specific group.

show groups

Displays a list of configured group names.

show users

Displays a list of configured user names.

username

Configures a Cisco Unity Express user.


hostname

To configure the hostname for the Cisco Unity Express applications, use the hostname command in Cisco Unity Express configuration mode. To delete the hostname, use the no form of this command.

hostname hostname

no hostname hostname

Syntax Description

hostname

Name of the host system. Do not include the domain name.


Defaults

IP address of the Cisco Unity Express module

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The hostname value identifies the Cisco Unity Express module. The default value is the IP address of the module.

The Cisco Unity Express uses the hostname value in the module prompt.

Examples

The following example changes the hostname of the module with IP address 10.0.0.0 to mybranch and then restores the default hostname:

se-10-0-0-0# hostname mybranch
se-mybranch# no hostname mybranch
se-10-0-0-0# 

Related Commands

Command
Description

ip domain-name

Specifies the DNS domain name.

ip name-server

Specifies the DNS server name.

ntp server

Specifies the NTP clocking server.

show hosts

Displays all configured hosts.


ip domain-name

To configure the domain name server (DNS) domain name, use the ip domain-name command in Cisco Unity Express configuration mode. To delete the domain name, use the no form of this command.

ip domain-name dns-server-name

no ip domain-name

Syntax Description

dns-server-name

Specifies the domain name for the DNS server.


Defaults

No domain name is configured.

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command with the ip name-server command to configure the DNS server.

Examples

The following example changes the domain name to mycompany.com:

se-10-0-0-0# config t
se-10-0-0-0(config)# ip domain-name mycompany.com

Related Commands

Command
Description

hostname

Specifies the server that stores the Cisco Unity Express applications.

ip name-server

Specifies the DNS server.

ntp server

Specifies the NTP clocking server.

show hosts

Displays all configured hosts.

show ip route

Displays IP route destinations, gates, and masks.


ip name-server

To configure the domain name server (DNS) server name, use the ip name-server command in Cisco Unity Express configuration mode. To delete the name server, use the no form of this command.

ip name-server ip_address [ip_address] [ip_address] [ip_address]

no ip name-server ip_address

Syntax Description

ip_address

IP address of the DNS server.


Defaults

No name server is configured.

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command with the ip domain-name command to configure the DNS server.

Examples

The following example changes the IP name server to 10.3.61.16:

se-10-0-0-0# config t
se-10-0-0-0(config)# ip name-server 10.1.61.16

Related Commands

Command
Description

hostname

Specifies the server that stores the Cisco Unity Express applications.

ip domain-name

Specifies the DNS domain name.

ntp server

Specifies the NTP clocking server.

show hosts

Displays all configured hosts.

show ip route

Displays IP route destinations, gates, and masks.


log server

To configure an external server for saving log messages, use the log server command in Cisco Unity Express configuration mode. To delete the log server, use the no form of this command.

log server address {ip-address | hostname}

no log server address {ip-address | hostname}

Syntax Description

ip-address

IP address of the external log server.

hostname

Hostname of the external log server.


Defaults

No external log server is configured. The local hard disk is used for saving log messages.

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

An external log server contains a copy of the messages.log file that is stored on the hard disk of the router that contains the Cisco Unity Express module. Copying the file to a server permits flexibility in viewing, printing, and troubleshooting system messages.

Examples

The following example assigns 10.1.61.16 as the external log server:

se-10-0-0-0# config t
se-10-0-0-0(config)# log server address 10.1.61.16
se-10-0-0-0(config)# exit

Related Commands

Command
Description

hostname

Specifies the server that stores the Cisco Unity Express applications.

ip domain-name

Specifies the DNS domain name.

ntp server

Specifies the NTP clocking server.

show hosts

Displays all configured hosts.

show running-config

Displays the log server as part of the configuration.


log trace

To display persistent storage on the AIM flash memory, use the log trace command in Cisco Unity Express EXEC mode. To turn off the trace function, use the no form of this command.

log trace

no log trace

Syntax Description

This command has no arguments or keywords.

Defaults

Off

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager Express 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Cisco Unity Express dynamically detects the persistent storage available on the AIM flash memory. Tracing and logging are turned off by default. Issuing the log trace command turns on the trace and log functions immediately and generates the atrace.log and messages.log files on the flash memory. These files have a fixed 10 MB length, and logging stops when the file length is reached. New files write over old files.

Examples

The following example illustrates the output of the log trace command:

se-10-0-0-0# log trace

Related Commands

Command
Description

show interface ide

Displays the amount of wear and usage of the AIM flash memory.


mwi refresh

To refresh the message waiting indicator (MWI) lights on one or more telephones, use the mwi refresh command in Cisco Unity Express EXEC mode.

mwi refresh {all | telephonenumber tel_number}

Syntax Description

all

Refreshes all telephones configured on the system.

telephonenumber tel_number

Specifies the telephone number or extension to be refreshed.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command to update the MWI lights when they are not in synchronization with the stored voice messages.

Refreshing an extension that does not require it will not affect that extension.

Examples

The following example refreshes the MWIs for all telephones:
se-10-0-0-0> enable
se-10-0-0-0# mwi refresh all

The following example refreshes the MWIs for extension 2015:

se-10-0-0-0> enable

se-10-0-0-0# mwi refresh telephonenumber 2015

Related Commands

Command
Description

show groups

Displays a list of all configured groups.

show users

Displays a list of all configured users.

show voicemail

Displays the properties of the configured voice-mail system.


ntp server

To specify the Network Time Protocol (NTP) server to keep the system time in synchronization with the NTP server, use the ntp server command in Cisco Unity Express configuration mode. To delete the NTP server name, use the no form of this command.

ntp server {hostname | a.b.c.d_address} [prefer]

no ntp server {hostname | a.b.c.d_address}

Syntax Description

hostname

Hostname of the NTP server.

a.b.c.d_address

IP address of the NTP server.

prefer

(Optional) Marks the server as preferred.


Defaults

Cisco CallManager server IP address

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command in conjunction with the clock timezone command to set the timing functions for Cisco Unity Express systems and applications.

The prefer option indicates that the specified server will be chosen for synchronization from among a set of correctly operating hosts.


Caution The no ntp server command deletes the NTP server and the Cisco CallManager router IP address. Use this command with caution as this could disrupt communication between Cisco Unity Express and Cisco CallManager.

Examples

The following example assigns the server with address 192.168.10.0 as the NTP server:

se-10-0-0-0> enable
se-10-0-0-0# config t
se-10-0-0-0(config)# ntp server 192.168.10.0 prefer

The following example assigns the server main_ntp as the NTP server:

se-10-0-0-0> enable
se-10-0-0-0# config t
se-10-0-0-0(config)# ntp server main_ntp

Related Commands

Command
Description

clock timezone

Configures the local time zone.

show clock detail

Displays current clock statistics.

show ntp source

Displays current NTP server statistics.


offline

To enter the environment for the backup and restore procedures, use the offline command in Cisco Unity Express EXEC mode.

offline

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Backup and restore procedures require that call activity be halted before the procedures begin. The offline command terminates all active calls and no new calls are accepted. Consider scheduling this procedure when call activity is at a minimum.

The offline command does not start the backup or restore procedure. Use the continue command to return to online mode so the voice mail and auto attendant applications can receive calls and voice messages.

Examples

The following example illustrates the use of the offline command for a backup procedure:

se-10-0-0-0> enable
se-10-0-0-0# show backup server
se-10-0-0-0# offline
se-10-0-0-0# backup category configuration
se-10-0-0-0# continue

Related Commands

Command
Description

backup

Selects data to back up and initiates the backup process.

continue

Exists offline mode and returns to Cisco Unity Express EXEC mode.

restore

Selects data to restore and initiates the restore process.


reload

To restart the Cisco Unity Express system, use the reload command in Cisco Unity Express EXEC mode.

reload

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command in these situations:

After a shutdown command to restart the Cisco Unity Express system.

After a restore command to activate the uploaded file information.

Examples

The following example illustrates the use of the reload command after a restore procedure:

se-10-0-0-0# offline
se-10-0-0-0(offline)# restore id data3 category data
se-10-0-0-0(offline)# reload

Related Commands

Command
Description

backup

Backs up system and application data to a backup server.

continue

Exits offline mode and returns to Cisco Unity Express EXEC mode.

offline

Switches the Cisco Unity Express system to offline mode.

restore

Restores backup files from the backup server.

shutdown

Shuts down the Cisco Unity Express system.


restore

To restore a backed up file, use the restore command in Cisco Unity Express offline mode.

restore id backupid category {all | configuration | data}

Syntax Description

id backupid

ID number of the file to be restored.

category

Precedes the name of the file type to be restored.

all

Specifies the file to be restored contains system and application settings, application data, and voice messages.

configuration

Specifies the file to be restored contains only system and application settings.

data

Specifies the file to be restored contains only application data and voice messages.


Command Modes

Cisco Unity Express offline

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

When the restore procedure begins, all active calls are terminated. In Release 1.0, Cisco Unity Express does not support scheduled restores. Consider restoring a file when the telephones are least active.

After the restore procedure is complete, use the reload command to activate the file data.

Use the show backup history command to locate the backupid value of the file to be restored.

Examples

The following example restored file with the ID data5 and category data.

se-10-0-0-0> enable
se-10-0-0-0# offline
se-10-0-0-0(offline)# restore id data5 category data
se-10-0-0-0(offline)# reload

Related Commands

Command
Description

continue

Exits offline mode and returns to Cisco Unity Express EXEC mode.

offline

Enters offline mode.

reload

Activates the uploaded file data.

show backup history

Displays the status of backup procedures.

show backup server

Displays the network FTP server designated as the backup server.


show backup

To display the server used to store backup files, use the show backup command in Cisco Unity Express EXEC mode.

show backup

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays the FTP server URL, the user account on the FTP server, and the number of backup file revisions that are to be stored on the server.

Examples

The following is sample output from the show backup command:

se-10-0-0-0# show backup

Server URL:                             ftp://127.0.0.1/ftp
User Account on Server:
Number of Backups to Retain:            5
se-10-0-0-0#

Table 9 describes the significant fields shown in the display.

Table 9 show backup Field Descriptions

Field
Description

Server URL

Name and IP address of the backup server.

User Account on Server

User ID on the backup server.

Number of Backups to Retain

Number of backup files to store before the oldest one is written over.


Related Commands

Command
Description

backup

Selects the backup data and initiates the backup process.


show backup history

To display the success or failure of backup and restore procedures, use the show backup history command in Cisco Unity Express EXEC mode.

show backup history

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays each backup file, its backup ID, the type of data stored in the file, and the success or failure of the backup procedure.

Examples

The following is sample output from the show backup history command:

se-10-0-0-0# show backup history

Start Operation
Category:      Configuration
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Backup
Backupid:      1
Restoreid:     -1
Description:   test backup 1
Date:          Sun Jun 13 12:23:38 PDT 1993
Result:        Failure
Reason:        Script execution failed: /bin/BR_VMConfg_backup.sh: returnvalue:1
 ; Server Url:ftp://10.100.10.215/CUE_backup: returnvalue:9 Unable to authenticate
#End Operation

#Start Operation
Category:      Data
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Backup
Backupid:      1
Restoreid:     -1
Description:   test backup 1
Date:          Sun Jun 13 12:23:44 PDT 1993
Result:        Failure
Reason:        Script execution failed: /bin/BR_VMData_backup.sh: returnvalue:1
Voicemail Backup failed; Server Url:ftp://10.100.10.215/CUE_backup: returnvalue:9
 Unable to authenticate
#End Operation

#Start Operation
Category:      Configuration
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Backup
Backupid:      2
Restoreid:     -1
Description:   CUE test backup
Date:          Sun Jun 13 12:32:48 PDT 1993
Result:        Success
Reason:
#End Operation

#Start Operation
Category:      Data
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Backup
Backupid:      2
Restoreid:     -1
Description:   CUE test backup
Date:          Sun Jun 13 12:32:57 PDT 1993
Result:        Success
Reason:
#End Operation

#Start Operation
Category:      Configuration
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Restore
Backupid:      2
Restoreid:     1
Description:
Date:          Sun Jun 13 12:37:52 PDT 1993
Result:        Success
Reason:
#End Operation

#Start Operation
Category:      Data
Backup Server: ftp://10.100.10.215/CUE_backup
Operation:     Restore
Backupid:      2
Restoreid:     1
Description:
Date:          Sun Jun 13 12:38:00 PDT 1993
Result:        Success
Reason:
#End Operation

Table 10 describes the significant fields shown in the display.

Table 10 show backup history Field Descriptions 

Field
Description

Category

Specifies data, configuration, or all backup file.

Backup Server

Backup server location.

Operation

Type of operation performed.

Backupid

ID number of the backup file.

Restoreid

ID to use to restore this file.

Description

Optional description of the backup procedure.

Date

Date and time (in hh:mm:ss) when the operation occurred.

Result

Indication of success or failure of the operation.

Reason

If the operation failed, this field gives the reason for the failure.


Related Commands

Command
Description

backup

Selects the backup data and initiates the backup process.

show backup server

Displays the backup file ID.


show backup server

To display the details of the most recent backup files, use the show backup server command in Cisco Unity Express EXEC mode.

show backup server

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays backup files available on the backup server, the date of each backup, and the backup file ID. For information on the success or failure of a backup procedure, see the show backup history command.

The display shows the file's backup ID and the type of data stored in the file.

Examples

The following is sample output for the show backup server command:

se-10-0-0-0# show backup server 

Category:       Data
Details of last 5 backups
Backupid:     1
Date:         Tue Jul 22 10:55:52 PDT 2003
Description:  
 
Backupid:     2
Date:         Tue Jul 29 18:06:33 PDT 2003
Description:  
 
Backupid:     3
Date:         Tue Jul 29 19:10:32 PDT 2003
Description:  

Category:       Configuration
Details of last 5 backups
Backupid:     1
Date:         Tue Jul 22 10:55:48 PDT 2003
Description:  
 
Backupid:     2
Date:         Tue Jul 29 18:06:27 PDT 2003
Description: 
Backupid:     3
Date:         Tue Jul 29 19:10:29 PDT 2003
Description:  

 
se-10-0-0-0# 

Table 11 describes the significant fields shown in the display.

Table 11 show backup server Field Descriptions

Field
Description

Backupid

ID number of the backup file.

Category

Type of backup file.

Date

Date and time (in hh:mm:ss) when the file was backed up.

Description

Optional description of the backup file.


Related Commands

Command
Description

backup

Selects the backup data and initiates the backup process.

show backup history

Displays the success or failure of backup and restore procedures.


show ccn application

To display the currently configured applications, use the show ccn application command in Cisco Unity Express EXEC mode.

show ccn application

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show ccn application command:

cue-10-0-0# show ccn application

Name:                                   ciscomwiapplication
Description:                            ciscomwiapplication
Script:                                 setmwi.aef
ID number:                              0
Enabled:                                yes
Maximum number of sessions:             8
strMWI_OFF_DN:                          8001
strMWI_ON_DN:                           8000
CallControlGroupID:                     0

Name:                                   voicemail
Description:                            voicemail
Script:                                 voicebrowser.aef
ID number:                              1
Enabled:                                yes
Maximum number of sessions:             8
logoutUri:                            http://localhost/voicemail/vxmlscripts/ 
                                          mbxLogout.jsp
uri:                                    http://localhost/voicemail/vxmlscripts/login.vxml

Name:                                   autoattendant
Description:                            Auto Attendant
Script:                                 aa.aef
ID number:                              2
Enabled:                                yes
Maximum number of sessions:             8
MaxRetry:                               3
operExtn:                               0
welcomePrompt:                          AAWelcome.wav

Table 12 describes the significant fields shown in the display.

Table 12 show ccn application Field Descriptions

Field
Description

CallControlGroupID

Sequence number

Description

Description of the application.

Enabled

Active status state.

ID number

Order of configuration sequence number.

logoutUri

Location of the logout Voice XML script to execute for the voice mail application.

Maximum number of sessions

Maximum number of concurrent calls the application can handle.

MaxRetry

Number of times the user can respond incorrectly to submenu options before the application disconnects the call.

Name

Name of the application.

operExtn

Extension dialed for the auto attendant operator when the caller presses zero "0".

Script

Application script filename.

strMWI_OFF_DN

MWI off extension.

strMWI_ON_DN

MWI on extension.

uri

Location of the login Voice XML script to execute for the voice mail application.

welcomePrompt

Welcome prompt filename.


Related Commands

Command
Description

show ccn engine

Displays the application engine parameters.

show ccn scripts

Displays configured scripts.

show ccn subsystem sip

Displays configured subsystems.

show ccn trigger

Displays configured triggers for applications.


show ccn engine

To display the configured Cisco Unity Express software engine, use the show ccn engine command in Cisco Unity Express EXEC mode.

show ccn engine

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show ccn engine command:

se-10-0-0-0# show ccn engine

Maximum number of Tasks:                0
Maximum number of Steps:                1000
LDAP root basedn:                       ldap://localhost:389/ou=craCME, ou=workflows, 
ou=CCN Apps, ou=branch123, o=cisco.com
se-10-0-0-0#

Table 13 describes the significant fields shown in the display.

Table 13 show ccn engine Field Descriptions

Fields
Descriptions

Maximum number of Tasks

Maximum number of tasks the Cisco Communication Network (CCN) engine can process concurrently.

Maximum number of Steps

Maximum number of steps that can be executed in one script. If the script reaches this maximum number, the script execution is halted.


Related Commands

Command
Description

show ccn application

Displays configured applications.

show ccn scripts

Displays configured scripts.

show ccn subsystem sip

Displays configured subsystems.

show ccn trigger

Displays configured triggers for applications.


show ccn prompts

To display the configured auto attendant greeting prompt files, use the show ccn prompts command in Cisco Unity Express EXEC mode.

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command before configuring a new prompt file to verify the filenames that exist or before deleting a prompt to verify the name of the prompt file that must be removed.

Examples

The following is sample output for the show ccn prompts command:

se-10-0-0-0# show ccn prompts

Name:                                   AABusyExtn.wav
Length:                                 20400
Name:                                   AABusyPhone.wav
Length:                                 12940
Name:                                   AAEnterExtn.wav
Length:                                 20078
Name:                                   AAExtnOutOfService.wav
Length:                                 25462
Name:                                   AAInvalidChoice.wav
Length:                                 24532
Name:                                   AAInvalidExtn.wav
Length:                                 16450
Name:                                   AAInvalidPhone.wav
Length:                                 12620
Name:                                   AAMainMenu.wav
Length:                                 80934
Name:                                   AAOutOfServicePhone.wav
Length:                                 13922
Name:                                   AAPhoneReach.wav
Length:                                 15642
Name:                                   AASorry.wav
Length:                                 32730
Name:                                   AAWelcome.wav
Length:                                 15860
Name:                                   enter_phone_number.wav
Length:                                 11430
se-10-0-0-0#

Table 14 describes the significant fields shown in the display.

Table 14 show ccn prompts Field Descriptions

Field
Description

Name

Name of the prompt file.

Length

Length in seconds of the prompt file.


Related Commands

Command
Description

show ccn application

Displays configured applications.

show ccn engine

Displays configured application engine parameters.

show ccn scripts

Displays configured application script files.

show ccn subsystem sip

Displays configured subsystems.

show ccn trigger

Displays configured triggers for applications.


show ccn scripts

To display script filenames, use the show ccn scripts command in Cisco Unity Express EXEC mode.

show ccn scripts

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show ccn scripts command:

se-10-0-0-0# show ccn scripts

Name:                                   setmwi.aef
Description:                            setmwi.aef
Name:                                   voicebrowser.aef
Description:                            voicebrowser.aef
Name:                                   aa.aef
Description:                            aa.aef
se-10-0-0-0#

Table 15 describes the significant fields shown in the display.

Table 15 show ccn scripts Field Descriptions

Field
Description

Name

Name of the script file.

Description

Optional description of the script file.


Related Commands

Command
Description

show ccn application

Displays configured applications.

show ccn engine

Displays configured application engine parameters.

show ccn prompts

Displays configured auto attendant prompt files.

show ccn subsystem sip

Displays configured subsystems.

show ccn trigger

Displays configured triggers for applications.


show ccn subsystem jtapi

To display the JTAPI parameters, use the show ccn subsystem jtapi command in Cisco Unity Express EXEC mode.

show ccn subsystem jtapi

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following example displays the JTAPI parameters:

se-10-0-0-0# show ccn subsystem jtapi

Cisco Call Manager:                     10.30.40.50
CCM Username:                           admin
CCM Password:                           *****
Call Control Group 1 CTI ports:         7008,7009,7010
se-10-0-0-0#

Table 16 describes the significant fields shown in the display.

Table 16 show ccn subsystem jtapi Field Descriptions

Field
Description

Cisco Call Manager

IP address of the Cisco CallManager server.

CCM Username

JTAPI user ID.

CCM Password

JTAPI user password.

Call Control Group 1 ports

Cisco CallManager CTI ports.


Related Commandss

Command
Description

ccm-manager address

Specifies the Cisco CallManager server.

ccm-manager username

Specifies the JTAPI user ID and password.

ccn subsystem (jtapi)

Enters JTAPI configuration mode.

ctiport

Specifies the Cisco CallManager CTI ports.


show ccn subsystem sip

To display the configured application subsystems, use the show ccn subsystem sip command in Cisco Unity Express EXEC mode.

show ccn subsystem sip

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following example displays the Session Initiation Protocol (SIP) gateway and SIP port number for the Cisco Unity Express module:

se-10-0-0-0# show ccn subsystem sip

SIP Gateway:                            10.100.6.9
SIP Port Number:                        5060
se-10-0-0-0#

Table 17 describes the significant fields shown in the display.

Table 17 show ccn subsystem sip Field Descriptions

Field
Description

SIP Gateway

IP address of the SIP gateway.

SIP Port Number

SIP port number on the module.


Related Commands

Command
Description

show ccn application

Displays configured applications.

show ccn engine

Displays configured application engine parameters.

show ccn scripts

Displays configured scripts.

show ccn trigger

Displays configured triggers for applications.


show ccn trigger

To display the currently configured triggers, use the show ccn trigger command in Cisco Unity Express EXEC mode.

show ccn trigger

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Before deleting an application, use this command to display the triggers associated with the application. All triggers for the application must be deleted. If they are not deleted, an incoming call that is configured as a trigger will invoke the application.

Examples

The following is sample output for the show ccn trigger command:

cue-10-0-0# show ccn trigger

Name:                         6800
Type:                         SIP
Application:                  voicemail
Locale:                       en_US
Idle Timeout:                 5000
Enabled:                      yes
Maximum number of sessions:   8

Name:                         6700
Type:                         SIP
Application:                  autoattendant
Locale:                       en_US
Idle Timeout:                 5000
Enabled:                      yes
Maximum number of sessions:   8
cue-10-0-0#

Table 18 describes the significant fields shown in the display.

Table 18 show ccn trigger Field Descriptions 

Field
Description

Name

Telephone number used for the trigger.

Type

Type of trigger.

Application

Application assigned to the trigger.

Locale

Language used for the application prompts.

Idle Timeout

Number of seconds the application waits for a user response before disconnecting the call.

Enabled

Active or inactive state of the application.

Maximum number of sessions

Number of calls the application can handle concurrently.


Related Commands

Command
Description

ccn trigger

Configures triggers for an application.


show clock detail

To displays clock statistics, use the show clock detail command in Cisco Unity Express EXEC mode.

show clock detail

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Cisco Unity Express uses the Network Time Protocol (NTP) server for clocking functions. Use the show clock detail command to display the Cisco Unity Express module clock status.

Examples

The following is sample output for the show clock detail command:

se-10-0-0-0# show clock detail

19:20:33.724 PST Wed Mar 17 1993
time zone:                              America/Los_Angeles
clock state:                            unsync
delta from reference (microsec):        0
estimated error (microsec):             175431
time resolution (microsec):             1
clock interrupt period (microsec):      10000
time of day (sec):                      732424833
time of day (microsec):                 760817
se-10-0-0-0#

Table 19 describes the significant fields shown in the display.

Table 19 show clock detail Field Descriptions 

Field
Description

time zone

Current time zone setting.

clock state

Synchronization state of the clock.

delta from reference (microsec)

Difference between the module clock and the NTP reference clock.

time of day (sec)

Current time of day in seconds.

time of day (microsec)

Current time of day in microseconds.


Related Commands

Command
Description

clock timezone

Configures the local time zone.

ntp server

Specifies the NTP server for Cisco Unity Express.

show ntp source

Displays statistics for the NTP server.


show group detail groupname

To display the configured details for a specific group, use the show group detail groupname command in Cisco Unity Express EXEC mode.

show group detail groupname groupname

Syntax Description

groupname

Name of the group whose configuration details should be displayed.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays details for a group that was configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the groupname command.

Examples

The following is sample output for the show group detail groupname command:

se-10-0-0-0# show group detail groupname sales

Full Name:          sales
Description:
Phone:
Phone(E.164):
Language:           en_US
Owners:
Members:            user2 user8
se-10-0-0-0#

Table 20 describes the significant fields shown in the display.

Table 20 show group detail groupname Field Descriptions 

Field
Description

Full Name

Full name of the group.

Description

Optional description of the group.

Phone

Extension or telephone number assigned to the group.

Phone(E.164)

Complete 11-digit telephone number for the group.

Language

Language used by the group for system prompts.

Owners

User ID of the group owner.

Members

User IDs of any members assigned to the group.


Related Commands

Command
Description

groupname

Configures a Cisco Unity Express group.

show groups

Displays a list of group names.

show users

Displays a list of user names.

username

Configures a Cisco Unity Express user.


show groups

To display a list of configured groups, use the show groups command in Cisco Unity Express EXEC mode.

show groups

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays a list of all groups that were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the groupname command.

Examples

The following is sample output for the show groups command:

se-10-0-0-0# show groups

Administrators
sales
tech
policy
se-10-0-0-0#

Related Commands

Command
Description

groupname

Configures a Cisco Unity Express group.

show group detail groupname

Displays the configuration details for a specific group.

show users

Displays a list of configured users.

username

Configures a Cisco Unity Express user.


show hosts

To display information about the configured hosts, use the show hosts command in Cisco Unity Express EXEC mode.

show hosts

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show hosts command:

se-10-0-0-0# show hosts

Hostname:      se-10-100-6-10
Domain:        localdomain
DNS Server1:   10.100.10.130
se-10-0-0-0#

Table 21 describes the significant fields shown in the display.

Table 21 show hosts Field Descriptions

Field
Description

Hostname

Name of the Cisco Unity Express host system.

Domain

Domain name of the host.

DNS Server1

IP address of the DNS server.


Related Commands

Command
Description

hostname

Specifies the server that stores the Cisco Unity Express applications.

ip domain-name

Specifies the DNS domain name.

ip name-server

Specifies the DNS server.

ntp server

Specifies the NTP clocking server.

show ip route

Displays IP route configurations.


show interface ide

To display the AIM usage and wear status, use the show interface ide command in Cisco Unity Express EXEC mode.

show interface ide 0

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1

This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show interface ide 0 command:

se-10-0-0-0# show interface ide 0
IDE hd0 is up, line protocol is up
     3499 reads, 39217152 bytes
     0 read errors
     51588 write, 324714496 bytes
     0 write errors
     0.099333333333% worn
se-10-0-0-0#

Table 22 describes the significant fields shown in the display.

Table 22 show interface ide 0 Field Descriptions

Field
Description

reads

Number of times data was read from flash memory.

bytes

Number of bytes of data read from flash memory.

read errors

Number of errors occurred during the read operations.

write

Number of times data was written into flash memory.

bytes

Number of bytes of data written into flash memory.

write errors

Number of errors that occurred during the write operations.

worn

Percentage of wear on the flash memory.


Related Commands

Command
Description

log trace

Generates logging and tracing files on the AIM flash memory.


show ip route

To display the IP route configurations, use the show ip route command in Cisco Unity Express EXEC mode.

show ip route

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show ip route command:

se-10-0-0-0# show ip route

           DEST            GATE            MASK IFACE
      10.0.6.0         0.0.0.0   255.255.255.0 eth1
      172.16.0.0         0.0.0.0       255.0.0.0 lo
        0.0.0.0       10.0.6.9         0.0.0.0 eth1
se-10-0-0-0#

Table 23 describes the significant fields shown in the display.

Table 23 show ip route Field Descriptions

Field
Description

DEST

IP address of the destination network.

GATE

IP address of the gateway to access the destination network.

MASK

Mask for the gateway IP address.

IFACE

Interface to reach the destination network.


Related Commands

Command
Description

hostname

Specifies the server that stores the Cisco Unity Express applications.

ip domain-name

Specifies the DNS domain name.

ip name-server

Specifies the DNS server.

ntp server

Specifies the NTP clocking server.

show hosts

Displays all configured hosts.


show ntp associations

To display the association identifier and status for all Network Time Protocol (NTP) servers, use the show ntp associations command in Cisco Unity Express EXEC mode.

show ntp associations [assoc-id association-id]

Syntax Description

assoc-id association-id

(Optional) Displays detailed information about the specified association ID.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1.2

This command was introduced on the Cisco Unity Express network module (NM) and the Advanced Integration Module (AIM) for both Cisco CallManager and in Cisco CallManager Express.

Note A similar Cisco IOS command was introduced in Cisco IOS Release 10.0.


Usage Guidelines

The show ntp associations command displays the association identifier and status for all the NTP servers configured for Cisco Unity Express but does not provide detailed information about the servers. The show ntp associations assoc-id association-id command provides detailed information on the status of a specified NTP server.

Use the status field to determine the configuration and status of all the NTP servers. This field consists of 4 hexadecimal digits:

The first two digits specify the server configuration and how far it progressed through the clock selection process. See Table 24.

The second two digits indicate the number of events and the type of the last event. See Table 25.

Table 24 shows common status codes and their meanings. The first digit specifies the configuration, reachability, and authentication status for the specified server. The second digit records how well the specified server passed through the clock selection algorithm.

Table 24 Status Field Code Values 

Status Field Codes
Meaning

1xxx

Server has sent a peer synchronization request to the local machine but the server is not configured locally.

7xxx

Server is a peer that is not configured locally but is reachable and using proper authentication.

8xxx

Server is configured but not authenticated or reachable.

9xxx

Server is configured and reachable.

Cxxx

Server is configured to use authentication but is not reachable.

Dxxx

Server is configured to use authentication and is reachable but is not using a trusted key.

Fxxx

Server is authenticated as a trusted server and is reachable.

x0xx

Server did not pass any sanity checks and is rejected by the client. Possible causes for this condition include the server failing to authenticate, the server having a huge error bound (over 16 seconds), or the server existing on a higher stratum number than the client.

x1xx

Server passed the sanity checks but was not close enough to other servers to survive the intersection algorithm. This indicates that the server's clock was outside the largest possible error bounds of the other clocks, a condition that almost certainly indicates that the server is set to the wrong time.

x2xx

Server passed the correctness checks (intersection algorithm). This value indicates that the server is probably configured correctly.

x3xx

Server passed the candidate checks. This means the server was not discarded because there were too many good servers (over 10).

x4xx

Server passed through the clustering algorithms without being discarded as an outlier having too much dispersion.

x5xx

Server would be the synchronization source but is too far away. This means that all the other clocks are either insane or too far away also.

x6xx

Server is the current synchronization source. This is the preferred server status.

x7xx to xFxx

Reserved values. These should not occur in normal usage.


Table 25 lists the event codes. The third digit indicates the number of events that have occurred since the last time an error was returned to the console by NTP or by one of the show ntp commands. This value does not wrap and stops incrementing at 15 (or hex F).

For a properly running server, the value should be xx1x, unless one of the show ntp commands has queried the server since startup. In that case, the value should be xx0x. If the third digit is any other value, check for the event causing errors.

The fourth digit in the field indicates the last event that occurred. For properly running servers, the event should be the server becoming reachable.

Table 25 Event Field Code Values 

Event Field Codes
Meaning

xxx0

Unspecified event. Either no events have occurred or some sort of special error has occurred.

xxx1

IP error occurred reaching the server.

xxx2

Unable to authenticate a server that used to be reachable. This indicates that the keys changed or someone is spoofing the server.

xxx3

Formerly reachable server is now unreachable.

xxx4

Formerly unreachable server is now reachable.

xxx5

Server's clock had an error.

xxx6 to xxxF

Reserved values. These should not occur in normal usage.


The flash field indicates the status of the packets while a series of 12 diagnostic tests are performed on them. The tests are performed in a specified sequence to gain maximum information while protecting against accidental or malicious errors.

The flash variable is set to zero as each packet is received. If any bits are set as a result of the tests, the packet is discarded.

The tests look for the following information:

TEST1 through TEST3 check the packet time stamps from which the offset and delay are calculated. If no bits are set, the packet header variables are saved.

TEST4 and TEST5 check access control and cryptographic authentication. If no bits are set, no values are saved.

TEST6 through TEST8 check the health of the server. If no bits are set, the offset and delay relative to the server are calculated and saved.

TEST9 checks the health of the association. If no bits are set, the saved variables are passed to the clock filter and mitigation algorithm.

TEST10 through TEST12 check the authentication state using Autokey public-key cryptography. If any bits are set and the association was previously marked as reachable, the packet is discarded. Otherwise, the originate and receive time stamps are saved and processing continues.

Table 26 lists the flash bits for each test.

Table 26 Flash Field Diagnostic Bit Values 

Flash Bit Values
Meaning

0x001

TEST1. Duplicate packet. The packet is at best a casual retransmission and at worst a malicious replay.

0x002

TEST2. Bogus packet. The packet is not a reply to a message previously sent. This can happen when the NTP daemon is restarted.

0x004

TEST3. Unsynchronized. One or more time-stamp fields are invalid. This normally happens when the first packet from a peer is received.

0x008

TEST4. Access is denied.

0x010

TEST5. Cryptographic authentication fails.

0x020

TEST6. Server is unsynchronized. Wind up its clock first.

0x040

TEST7. Server stratum is at the maximum of 15. The server is probably unsynchronized and its clock needs to be wound up.

0x080

TEST8. Either the root delay or the dispersion is greater than 1 second.

0x100

TEST9. Either the peer delay or the dispersion is greater than 1 second.

0x200

TEST10. Autokey protocol has detected an authentication failure.

0x400

TEST11. Autokey protocol has not verified the server, or the peer is proventic and has valid key credentials.

0x800

TEST12. Protocol or configuration error has occurred in the public key algorithm, or a possible intrusion event has been detected.


Examples

The following is sample output for the show ntp associations command:

se-10-0-0-0# show ntp associations

ind assID status  conf reach auth condition  last_event cnt
===========================================================
  1 37773  9624   yes   yes  none  sys.peer   reachable  2


Table 27 describes the significant fields shown in the display.

Table 27 show ntp associations Field Descriptions 

Field
Description

ind

Index number of the association.

assID

Peer identifier returned by the server.

status

Hexadecimal value of the server status. See Table 24 and Table 25 for a description of these field codes.

conf

Indicates whether the server is configured or not. Valid values are yes and no.

reach

Indicates whether the peer is reachable or not. Valid values are yes and no.

auth

Status of the server authentication. Valid values are:

ok

bad

none

" "

condition

Type of association in the clock selection process. Valid values are:

space—Reject: Peer is discarded as unreachable.

falsetick—Peer is discarded as a false tick.

excess—Peer is discarded as not among the 10 closest peers.

outlier—Peer is discarded as an outlier.

candidate—Peer selected for possible synchronization.

selected—Almost synchronized to this peer.

sys.peer—Synchronized to this peer.

pps.peer—Synchronized to this peer on the basis of a pulse-per-second signal.

last_event

Last event that occurred in the system. Valid values are:

(empty)

IP error

Auth fail

lost reach

reachable

clock expt

See Table 25 for descriptions of these values.

cnt

Number of events that occurred since the last time an error was returned to the console by NTP. This value does not wrap and stops incrementing at 15 (or hex F). For a properly functioning server, this value should be 1 or 0.


The following is sample output for the show ntp associations assoc-id command:

se-10-0-0-0# show ntp associations assoc-id 37773

status=9624 reach, conf, sel_sys.peer, 2 events, event_reach,
srcadr=1.100.10.65, srcport=123, dstadr=1.100.5.2, dstport=123, leap=00,
stratum=8, precision=-18, rootdelay=0.000, rootdispersion=0.031,
refid=127.127.7.1, reach=377, unreach=0, hmode=3, pmode=4, hpoll=10,
ppoll=10, flash=00 ok, keyid=0, offset=-1.139, delay=0.430,
dispersion=14.821, jitter=0.158,
reftime=af4a3bee.f4749337  Thu, Mar 11 1993 14:30:06.954,
org=af4a3bf8.3f18b455  Thu, Mar 11 1993 14:30:16.246,
rec=af4a3bf8.3f71758e  Thu, Mar 11 1993 14:30:16.247,
xmt=af4a3bf8.3f545c78  Thu, Mar 11 1993 14:30:16.247,
filtdelay=     0.43    0.63    0.58    0.58    0.48    0.34    0.54    0.45,
filtoffset=   -1.14   -0.98   -0.96   -0.90   -0.90   -0.79   -0.47   -0.45,
filtdisp=      0.01   15.40   30.79   46.14   61.48   76.83   92.19   99.90

Table 28 describes the significant fields shown in the display.

Table 28 show ntp associations assoc-id Field Descriptions 

Field
Description

status

Status of the peer. See Table 24, Table 25, and Table 27 for descriptions of the values in this line.

srcadr

IP address of the host server.

srcport

Port address of the host server.

dstadr

IP address of the destination server.

dstport

Port address of the destination server.

leap

Two-bit code warning of an impending leap second to be inserted in the NTP timescale. Valid values are:

00—No warning

01—Last minute has 61 seconds

10—Last minute has 59 seconds

11—Alarm condition (clock not synchronized)

stratum

Server hop count to the primary clock source. Valid values are:

0—Unspecified

1—Primary clock reference

2-255—Secondary reference via NTP

If the stratum value is 15, the server is probably unsynchronized and its clock needs to be reset.

precision

Precision of the clock, in seconds to the power of two.

rootdelay

Total round trip delay, in seconds, to the primary reference source at the root of the synchronization subnet.

rootdispersion

Maximum error, in seconds, relative to the primary reference source at the root of the synchronization subnet.

refid

IP address of the peer selected for synchronization.

reach

Peer reachability status history, in octal. Each bit is set to 1 if the server is reached during a polling period and is set to 0 otherwise. The value 377 indicates that the last 8 attempts were good.

unreach

Number of poll intervals since the last valid packet was received.

hmode

Association mode of the host server. Valid values are:

0—Unspecified

1—Symmetric active

2—Symmetric passive

3—Client

4—Server

5—Broadcast

6—Reserved for NTP control messages

7—Reserved for private use

pmode

Association mode of the peer server. Valid values are:

0—Unspecified

1—Symmetric active

2—Symmetric passive

3—Client

4—Server

5—Broadcast

6—Reserved for NTP control messages

7—Reserved for private use

hpoll

Minimum interval, in seconds as a power of two, between transmitted messages from the host.

ppoll

Minimum interval, in seconds as a power of two, between transmitted messages to the peer.

flash

Status of the packet after a series of diagnostic tests are performed on the packet. See the description of the flash field values in Table 26.

keyid

ID of cryptographic key used to generate the message-authentication code.

offset

Time difference between the client and the server, in milliseconds.

delay

Round-trip delay of the packet, in milliseconds.

dispersion

Measure, in milliseconds, of how scattered the time offsets have been from a given time server.

jitter

Estimated time error, in milliseconds, of the Cisco Unity Express clock measured as an exponential average of RMS time differences.

reftime

Local time, in time-stamp format, when the local clock was last updated. If the local clock has never been synchronized, the value is zero.

org

Local time, in time-stamp format, at the peer when its latest NTP message was sent. If the peer becomes unreachable, the value is zero.

rec

Local time, in time-stamp format, when the latest NTP message from the peer arrived. If the peer becomes unreachable, the value is zero.

xmt

Local time, in time-stamp format, at which the NTP message departed the sender.

filtdelay

Round-trip delay, in seconds, between the peer clock and the local clock over the network between them.

filtoffset

Offset, in seconds, of the peer clock relative to the local clock.

filtdisp

Maximum error, in seconds, of the peer clock relative to the local clock over the network between them. Only values greater than zero are possible.


Related Commands

Command
Description

show ntp servers

Displays a list of NTP servers and their current states.

show ntp source

Displays the time source for an NTP server.


show ntp servers

To display a list of Network Time Protocol (NTP) servers and their current states, use the show ntp servers command in Cisco Unity Express EXEC mode.

show ntp servers

Syntax Description

This command has no keywords or arguments.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1.2

This command was introduced on the Cisco Unity Express network module (NM) and Advanced Integration Module (AIM) for both Cisco CallManager and Cisco CallManager Express.


Usage Guidelines

This command displays a list of NTP servers, their states, and a summary of the remote peers associated with each server.

Examples

The following is sample output for the show ntp servers command:

se-10-0-0-0# show ntp servers

remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
*10.100.10.65 127.127.7.1    8 u  933 1024  377    0.430   -1.139   0.158
space reject,       x falsetick,       . excess,          - outlyer
+ candidate,        # selected,        * sys.peer,        o pps.peer


Table 29 describes the significant fields shown in the display.

Table 29 show ntp servers Field Descriptions

Field
Description

(tally code)

First characters in the display line indicate the status of the association in the clock selection process. Valid values are:

space—Reject: Peer is discarded as unreachable.

x—Falsetick: Peer is discarded as a false tick.

. —Excess: Peer is discarded as not among the 10 closest peers.

- —Outlier: Peer is discarded as an outlier.

+—Candidate: Peer selected for possible synchronization.

#—Selected: Almost synchronized to this peer.

*—Sys.peer: Synchronized to this peer.

o—PPS.peer: Synchronized to this peer on the basis of a pulse-per-second signal.

remote

IP address of the remote server.

refid

Server's current time source.

st

Hop count (stratum) to the remote server.

t

Type of peer. Valid values are:

l—Local

u—Unicast

m—Multicast

b—Broadcast

when

Time when last packet was received.

poll

Polling interval, in seconds.

reach

Peer reachability status history, in octal. Each bit is set to 1 if the server is reached during a polling period and is set to 0 otherwise. The value 377 indicates that the last 8 attempts were good.

delay

Round-trip delay of the packet, in milliseconds.

offset

Time difference between the client and the server, in milliseconds.

jitter

Estimated time error, in milliseconds, of the Cisco Unity Express clock measured as an exponential average of RMS time differences.


Related Commands

Command
Description

show ntp associations

Displays a list of association identifiers and peer statuses for an NTP server.

show ntp source

Displays the master time source for an NTP server.


show ntp source

To display the time source for a Network Time Protocol (NTP) server, use the show ntp source command in Cisco Unity Express EXEC mode.

show ntp source [detail]

Syntax Description

detail

(Optional) Displays detailed information about the NTP servers.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.1.2

This command was introduced on the Cisco Unity Express network module (NM) and Advanced Integration Module (AIM) for both Cisco CallManager and Cisco CallManager Express.


Usage Guidelines

This command displays the chain of NTP servers back to their master time source, starting from the local host.

Examples

The following is sample output for the show ntp source command:

se-10-0-0-0# show ntp source

127.0.0.1: stratum 9, offset 0.000015, synch distance 0.03047
10.100.10.65: stratum 8, offset -0.001124, synch distance 0.00003

Table 30 describes the significant fields shown in the display.

Table 30 show ntp source Field Descriptions

Field
Description

(first field)

IP address of the host.

stratum

Server hop count to the primary clock source. Valid values are:

0—Unspecified

1—Primary clock reference

2-255—Secondary reference via NTP

offset

Time offset between the host and the local host, in seconds.

synch distance

Host synchronization distance, which is the estimated error relative to the primary source.


The following is sample output for the show ntp source detail command:

se-1-100-5-2# show ntp source detail

server 127.0.0.1, port 123
stratum 9, precision -17, leap 00
refid [1.100.10.65] delay 0.00012, dispersion 0.00000 offset 0.000011
rootdelay 0.00058, rootdispersion 0.03111, synch dist 0.03140
reference time:      af4a3ff7.926698bb  Thu, Mar 11 1993 14:47:19.571
originate timestamp: af4a4041.bf991bc5  Thu, Mar 11 1993 14:48:33.748
transmit timestamp:  af4a4041.bf90a782  Thu, Mar 11 1993 14:48:33.748

server 1.100.10.65, port 123
stratum 8, precision -18, leap 00
refid [127.127.7.1] delay 0.00024, dispersion 0.00000 offset -0.001130
rootdelay 0.00000, rootdispersion 0.00003, synch dist 0.00003
reference time:      af4a402e.f46eaea6  Thu, Mar 11 1993 14:48:14.954
originate timestamp: af4a4041.bf6fb4d4  Thu, Mar 11 1993 14:48:33.747
transmit timestamp:  af4a4041.bfb0d51f  Thu, Mar 11 1993 14:48:33.748


Table 31 describes the significant fields shown in the display.

Table 31 show ntp source detail Field Descriptions 

Field
Description

server

IP address of the host server.

port

Port number of the host server.

stratum

Server hop count to the primary clock source. Valid values are:

0—Unspecified

1—Primary clock reference

2-255—Secondary reference via NTP

precision

Precision of the clock, in seconds to the power of two.

leap

Two-bit code warning of an impending leap second to be inserted in the NTP time scale. Valid values are:

00—No warning

01—Last minute was 61 seconds

10—Last minute was 59 seconds

11—Alarm condition (clock not synchronized)

refid

IP address of the peer selected for synchronization.

delay

Round-trip delay of the packet, in milliseconds.

dispersion

Measure, in milliseconds, of how scattered the time offsets have been from a given time server.

offset

Time offset between the host and the local host, in seconds.

rootdelay

Total round-trip delay, in seconds, to the primary reference source at the root of the synchronization subnet.

rootdispersion

Maximum error, in seconds, relative to the primary reference source at the root of the synchronization subnet.

synch dist

Host synchronization distance, which is the estimated error relative to the primary source.

reference time

Local time, in time-stamp format, when the local clock was last updated. If the local clock has never been synchronized, the value is zero.

originate timestamp

Local time, in time-stamp format, at the peer when its latest NTP message was sent. If the peer becomes unreachable, the value is zero.

transmit timestamp

Local time, in time-stamp format, when the latest NTP message from the peer arrived. If the peer becomes unreachable, the value is zero.


Related Commands

Command
Description

show ntp associations

Displays a list of association identifiers and peer statuses for an NTP server.

show ntp servers

Displays a list of NTP servers and their current states.


show ntp status

To display statistics for the Network Time Protocol (NTP) server, use the show ntp status command in Cisco Unity Express EXEC mode.

show ntp status

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show ntp status command:

se-10-0-0-0# show ntp status

NTP reference server 1:       10.100.6.9
Status:                       sys.peer
Time difference (secs):       3.268110005008586E8
Time jitter (secs):           0.17168384790420532

Table 32 describes the significant fields shown in the display.

Table 32 show ntp status Field Descriptions

Field
Description

NTP reference server 1

IP address of the NTP server.

Status

Status of the peer association in the clock selection process. Valid values are:

Reject: Peer is discarded as unreachable.

Falsetick: Peer is discarded as a false tick.

Excess: Peer is discarded as not among the 10 closest peers.

Outlier: Peer is discarded as an outlier.

Candidate: Peer selected for possible synchronization.

Selected: Almost synchronized to this peer.

Sys.peer: Synchronized to this peer.

PPS.peer: Synchronized to this peer on the basis of a pulse-per-second signal.

Time difference (secs)

Difference in seconds between the system clock and the NTP server.

Time jitter (secs)

Estimated time error, in seconds, of the Cisco Unity Express clock measured as an exponential average of root mean square (RMS) time differences.


Related Commands

Command
Description

clock timezone

Sets the local time zone.

ntp server

Specifies the NTP server for Cisco Unity Express.

show clock detail

Displays clock statistics.


show running-config

To display the current running configuration, use the show running-config command in Cisco Unity Express EXEC mode.

show running-config [paged]

Syntax Description

paged

(Optional) Displays enough output to fill the current viewing screen.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays the running configuration stored in the flash memory.

Use the paged keyword to display the output in screen-length pages.

Examples

The following is sample output for the show running-config command:

se-10-0-0-0# show running-config

Generating configuration:


! Timezone Settings
clock timezone America/Los_Angeles

! host name
hostname se-10-0-0-0

! domain name
ip domain-name localdomain
! DNS Servers
ip name-server 10.100.10.130

ntp server 10.100.6.9

groupname Administrators create
groupname sales create
groupname tech create

username user1 create
username user2 create
username user3 create
username user4 create
username user5 create
username user6 create
username user7 create
username user8 create
username user9 create
username user1 phonenumber "2004"
username user2 phonenumber "2005"
username user4 phonenumber "2008"
username user6 phonenumber "2006"
username user7 phonenumber "2001"
username user8 phonenumber "2012"
username user9 phonenumber "2002"

groupname Administrators member user4
groupname Administrators member user6
groupname sales member user1
groupname sales member user9

backup server url "ftp://172.16.0.1/ftp" username "" password ""

ccn application autoattendant
 description "Auto Attendant"
 enabled
 maxsessions 8
 script "aa.aef"
 parameter "MaxRetry" "3"
 parameter "operExtn" "0"
 parameter "welcomePrompt" "AAWelcome.wav"
 end application

ccn application ciscomwiapplication
 description "ciscomwiapplication"
 enabled
 maxsessions 8
 script "setmwi.aef"
 parameter "strMWI_OFF_DN" "8001"
 parameter "strMWI_ON_DN" "8000"
 parameter "CallControlGroupID" "0"
 end application

ccn application voicemail
 description "voicemail"
 enabled
 maxsessions 8
 script "voicebrowser.aef"
 parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/
 parameter "uri" "http://localhost/voicemail/vxmlscripts/login.
 end application

ccn engine
 end engine

ccn subsystem sip
 gateway address "10.100.6.9"
 end subsystem

ccn trigger sip phonenumber 6700
 application "autoattendant"
 enabled
 locale "en_US"
 maxsessions 8
 end trigger

ccn trigger sip phonenumber 6800
 application "voicemail"
 enabled
 locale "en_US"
 maxsessions 8
 end trigger

voicemail default mailboxsize 3000
voicemail mailbox owner "user1" size 3000
 description "User 1"
 end mailbox

voicemail mailbox owner "user2" size 3000
 description "User 2"
 end mailbox

voicemail mailbox owner "user3" size 3000
 description "User 3"
 end mailbox

voicemail mailbox owner "user4" size 3000
 description "User 4"
 end mailbox

voicemail mailbox owner "user5" size 3000
 description "User 5"
 end mailbox

voicemail mailbox owner "user6" size 3000
 description "User 6"
 end mailbox

voicemail mailbox owner "user7" size 3000
 description "User 7"
 end mailbox

voicemail mailbox owner "user8" size 3000
 description "User 8"
 end mailbox

end
se-10-0-0-0#

Related Commands

Command
Description

copy ftp

Copies network FTP server data to another location.

copy running-config

Copies the running configuration to another location.

copy startup-config

Copies the startup configuration to another location.

copy tftp

Copies network TFTP server data to another location.

erase startup-config

Deletes configuration data.

show startup-config

Displays the startup configuration.

write

Copies the running configuration to the startup configuration.


show software

To display characteristics of the installed software, use the show software command in Cisco Unity Express EXEC mode.

show software {licenses | packages | versions}

Syntax Description

licenses

Displays the terms and limits of the purchased license for the system.

packages

Displays the configured Cisco Unity Express applications packages.

versions

Displays the current versions of the configured software and applications.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Examples

The following is sample output for the show software command:

se-10-0-0-0# show software licenses
Core:
 - application mode: CME
 - total usable system ports: 8

Voicemail/Auto Attendant:
 - max system mailbox capacity time: 6000
 - max general delivery mailboxes: 20
 - max personal mailboxes: 100

Languages:
 - max installed languages: unlimited
 - max enabled languages: 1


se-10-0-0-0# show software packages

Installed Packages:
 - Core (Integrated Voice Services - Core)
 - Auto Attendant (Integrated Voice Services - Auto Attendant)
 - Voice Mail (Integrated Voice Services - Voice Mail)
 - Boot Loader (Service Engine Bootloader)

Installed Languages:
 - US English (Integrated Services Voice Mail US English Prompts)


se-1-100-6-10# show software versions

Installed Packages:
 - Core  1.0.0.21
 - Auto Attendant  1.0.0.21
 - Voice Mail  1.0.0.21
 - Boot Loader  1.0.5

Installed Languages:
 - US English  1.0.0.21

Related Commands

Command
Description

show ccn application

Displays the configured applications.

show voicemail

Displays properties configured for the voice-mail system.

voicemail default

Configures default values for the voice mail application.


show startup-config

To display the current startup configuration, use the show startup-config command in Cisco Unity Express EXEC mode.

show startup-config [paged]

Syntax Description

paged

(Optional) Displays enough output to fill the current viewing screen.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays the startup configuration stored in flash memory.

Examples

The following is sample output for the show startup-config command:

se-10-0-0-0# show startup-config

! This adds all the platform CLI commands
!

! host name
hostname se-10-0-0-0

! domain name
ip domain-name localdomain

! DNS Servers
ip name-server 10.100.10.130

! Timezone Settings
clock timezone America/Los_Angeles
end
se-10-0-0-0#

Related Commands

Command
Description

copy ftp

Copies network FTP server data to another location.

copy running-config

Copies the running configuration to another location.

copy startup-config

Copies the startup configuration to another location.

copy tftp

Copies network TFTP server data to another location.

erase startup-config

Deletes configuration data.

show running-config

Displays the running configuration.

write

Copies the running configuration to the startup configuration.


show user detail username

To display the configured details for a specific user, use the show user detail username command in Cisco Unity Express EXEC mode.

show user detail username username

Syntax Description

username

Name of user whose configuration details should be displayed.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays users who were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the username command.

Examples

The following is sample output for the show user detail username command.

se-10-0-0-0# show user detail username user1

Full Name:          User 1
First Name:
Last Name:          user1
Nickname:           user1
Phone:              2004
Phone(E.164):
Language:           en_US
se-10-0-0-0#

Table 33 describes the significant fields shown in the display.

Table 33 show user detail username Field Descriptions 

Field
Description

Full Name

Full name of the user.

First Name

First name of the user.

Last Name

Last name of the user.

Nickname

Optional nickname of the user.

Phone

Extension or telephone number assigned to the user.

Phone(E.164)

11-digit telephone number assigned to the user.

Language

Language used for prompts for this user.


Related Commands

Command
Description

show users

Displays a list of user names.

username

Configures a Cisco Unity Express user.


show users

To display a list of configured users, use the show users command in Cisco Unity Express EXEC mode.

show users

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command displays a list of all users who were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the username command.

Examples

The following example lists the users configured in the voice-mail system:

se-10-0-0-0# show users

user1
user2
user3
user4
user5
user6
user7
user8
user9
se-10-0-0-0#

Related Commands

Command
Description

show user detail username

Displays the configuration details for a specific user.

username

Configures a Cisco Unity Express user.


show version

To display the versions of the Cisco Unity Express hardware components, use the show version command in Cisco Unity Express EXEC mode.

show version

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

The compact flash version was added to the display.


Usage Guidelines

This command displays a list of the installed Cisco Unity Express hardware components with their versions and serial numbers.

Examples

The following example lists the hardware components for a Cisco Unity Express system:

se-10-0-0-0# show version

CPU Model:                    Pentium III (Coppermine)
CPU Speed (MHz):              498.677
CPU Cache (KByte):            256
Chassis Type:                 C3745
Chassis Serial:               JMX0633L3RW
Module Type:                  NM
Module Serial:                JAB0552066P
CF info:                      HITACHI_DK23DA-20

Related Commands

Command
Description

show software

Displays the version numbers of the installed Cisco Unity Express software components.


show voicemail

To display the properties of the voice-mail system, use the show voicemail command in Cisco Unity Express EXEC mode.

show voicemail {detail {mailbox | user} name | limits | mailboxes [idle number-of-days] | usage | users}

Syntax Description

detail {mailbox | user} name

Displays the details for a general delivery mailbox or a user with the name value. For a general delivery mailbox, user the owner's name, not the name of the group.

limits

Displays default values for all mailboxes.

mailboxes

Displays all configured mailboxes and their current storage status.

idle number-of-days

Displays all configured mailboxes that have been inactive for at least the specified number of days.

usage

Displays how much of the voice-mail system's capacity has been used or configured.

users

Lists all the local voice-mail users.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3). The idle parameter was added.

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

If the user specified with the name value has a personal mailbox and is the owner of a general delivery mailbox, the show voicemail detail mailbox command displays the detail for all the user's mailboxes.

Examples

The following is sample output for the show voicemail command:

se-1-100-6-10# show voicemail detail mailbox tech

Owner:                                  /sw/local/groups/tech
Type:                                   General Delivery
Description:
Busy state:                             idle
Enabled:                                enabled
Mailbox Size (seconds):                 3000
Message Size (seconds):                 60
Play Tutorial:                          true
Space Used (seconds):                   0
Total Message Count:                    0
New Message Count:                      0
Saved Message Count:                    0
Expiration (days):                      30
Greeting:                               standard
Created/Last Accessed:                  Oct 15 2003 04:38:28 GMT+00:00

se-10-0-0-0# show voicemail detail mailbox user1

Owner:                                  /sw/local/users/user1
Type:                                   Personal
Description:                            user1
Busy state:                             idle
Enabled:                                enabled
Mailbox Size (seconds):                 3000
Message Size (seconds):                 60
Play Tutorial:                          true
Space Used (seconds):                   0
Total Message Count:                    0
New Message Count:                      0
Saved Message Count:                    0
Expiration (days):                      30
Greeting:                               standard
Created/Last Accessed:                  Nov 05 2003 04:38:28 GMT+00:00

Table 34 describes the significant fields shown in the display.

Table 34 show voicemail detail mailbox Field Descriptions

Field
Description

Owner

Path name of the mailbox space. For a general delivery mailbox, this is not the name of the group owner.

Type

Type of mailbox (general or personal).

Description

Optional description of the mailbox.

Busy state

Current activity state of the mailbox.

Enabled

Indicates whether the mailbox is available to received calls.

Mailbox Size (seconds)

Configured size in seconds of the mailbox.

Message Size (seconds)

Permitted maximum message storage size in seconds.

Play Tutorial

Indication whether the voice-mail tutorial plays on the user's first entry into the mailbox.

Space Used (seconds)

Number of seconds used for currently stored messages.

Total Message Count

Number of all stored messages in the mailbox.

New Message Count

Number of new messages in the mailbox.

Saved Message Count

Number of saved messages in the mailbox.

Expiration (days)

Maximum number of days messages can be stored in the mailbox.

Greeting

Type of active greeting (standard or alternate).


The following is sample output for the show voicemail limits command:

se-10-0-0-0# show voicemail limits

Default Mailbox Size (seconds):         3000
Default Caller Message Size (seconds):  60
Maximum Recording Size (seconds):       900
Default Message Age (days):             30
System Capacity (minutes):              6000
Default Prompt Language:                en_US
Operator Telephone:                     6700
se-10-0-0-0#

Table 35 describes the significant fields shown in the display.

Table 35 show voicemail limits Field Descriptions

Field
Description

Default Mailbox Size (seconds)

Configured size in seconds of any new mailbox.

Default Caller Message Size (seconds)

Permitted maximum message storage size in seconds in any new mailbox.

Maximum Recording Size (seconds)

Maximum length in seconds of a user's outgoing greeting.

Default Message Age (days)

Maximum number of days messages can be stored in any new mailbox.

System Capacity (minutes)

Maximum storage minutes for all messages and greetings in the system.

Default Prompt Language

Language used for voice-mail prompts.

Operator Telephone

Extension or telephone number for the voice-mail operator.


The following is sample output for the show voicemail mailboxes command:

se-10-0-0-0# show voicemail mailboxes

OWNER                              MSGS NEW  SAVED  MSGTIME MBXSIZE   USED
"user1"                             0    0    0      0       3000      0 %
"user2"                             0    0    0      0       3000      0 %
"user3"                             0    0    0      0       3000      0 %
"user4"                             0    0    0      0       3000      0 %
"user5"                             0    0    0      0       3000      0 %
"user6"                             0    0    0      0       3000      0 %
"user7"                             0    0    0      0       3000      0 %
"user8"                             0    0    0      0       3000      0 %
"user9"                             0    0    0      0       3000      0 %

Table 36 describes the significant fields shown in the display.

Table 36 show voicemail mailboxes Field Descriptions

Field
Description

OWNER

User who has a configured mailbox. Other users may be configured on the system, but only those with mailboxes appear on this list.

MSGS

Total number of messages currently in the owner's mailbox.

NEW

Number of new messages in the owner's mailbox.

SAVED

Number of saved messages in the owner's mailbox.

MSGTIME

Total number of seconds used for messages in the owner's mailbox.

MBXSIZE

Size in seconds of the owner's mailbox.

USED

Number of seconds used by the owner for messages.


The following is sample output for the show voicemail mailboxes idle command:

se-10-0-0-0# show voicemail mailboxes idle 7
OWNER                              IDLE MSGS MSGTIME MBXSIZE
"user1"                            11   0    0       3000
"user2"                            11   0    0       3000
"user3"                            11   0    0       3000
"user4"                            11   0    0       3000
"user5"                            11   0    0       3000

Table 37 describes the significant fields shown in the display.

Table 37 show voicemail mailboxes idle Field Descriptions

Field
Description

OWNER

User ID of the mailbox owner.

IDLE

Number of days the mailbox has been idle.

MSGS

Number of messages stored in the mailbox.

MSGTIME

Number of minutes of messages currently stored in the mailbox

MAXSIZE

Maximum number of storage minutes for the mailbox.



The following is sample output for the show voicemail usage command:

se-10-0-0-0# show voicemail usage

personal mailboxes:                     8
general delivery mailboxes:             0
orphaned mailboxes:                     0
capacity of voicemail (minutes):        6000
allocated capacity (minutes):           400.0
message time used (seconds):            0
message count:                          0
average message length (seconds):       0.0
greeting time used (seconds):           0
greeting count:                         0
average greeting length (seconds):      0.0
total time used (seconds):              0
total time used (minutes):              0.0
percentage used time (%):               0


Table 38 describes the significant fields shown in the display.

Table 38 show voicemail usage Field Descriptions 

Field
Description

personal mailboxes

Number of configured personal mailboxes.

general delivery mailboxes

Number of configured general delivery mailboxes.

orphaned mailboxes

Number of orphaned mailboxes.

capacity of voicemail (minutes)

Maximum number of storage minutes for the voice-mail system.

allocated capacity (minutes)

Number of storage minutes allocated for the voice-mail system.

message time used (seconds)

Number of seconds currently used for all messages.

message count

Number of messages currently stored in all mailboxes.

average message length (seconds)

Average length in seconds of all voice messages.

greeting time used (seconds)

Number of seconds used for all mailbox greetings.

greeting count

Number of recorded greetings.

average greeting length (seconds)

Average length in seconds of all greetings.

total time used (seconds)

Total seconds used for all messages and greetings.

total time used (minutes)

Total minutes used for all messages and greetings.

percentage used time (%)

Percentage of total minutes used compared to the allocated capacity.


The following is sample output for the show voicemail users command:

se-10-0-0-0# show voicemail users

"user1,/sw/local/users"
"user2,/sw/local/users"
"user3,/sw/local/users"
"user4,/sw/local/users"
"user5,/sw/local/users"
"user6,/sw/local/users"
"user7,/sw/local/users"
"user8,/sw/local/users"
"user9,/sw/local/users"
se-10-0-0-0#

Related Commands

Command
Description

voice mailbox owner

Configures a mailbox for a user or group.

voice mailbox unlock

Unlocks a mailbox.


shutdown

To turn off the Cisco Unity Express system, use the shutdown command in Cisco Unity Express EXEC mode.

shutdown


Caution Always do a shutdown of the module before power cycling the router to prevent file corruption and data loss.

Syntax Description

This command has no arguments or keywords.

Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use this command before installing new hardware or software or before removing existing hardware or software.

Related Commands

Command
Description

reload

Starts the Cisco Unity Express system.


username

To configure a Cisco Unity Express user, use the username command in either Cisco Unity Express EXEC mode or configuration mode.

EXEC Mode

username name [create | delete |
fullname [first `first" | last "lastname" | display "fullname"] | group groupname |
language | password password | pin number]

Configuration Mode

username name [password "password" | phonenumber phonenumber |
phonenumberE164 fullnumber | pin number]

Syntax Description

name

Specifies the name or ID of the user to be created. The username must be at least 3 and no more than 32 characters in length. Cisco Unity Express allows only letters, numbers, and the characters underscore (_), dot (.), and dash (-) in user IDs. User IDs must start with a letter. Do not use spaces in the username.

create

(Optional) Creates a user with no other information.

delete

(Optional) Deletes the user.

fullname first "first"

(Optional) First name of the user. The name must be entered in double quotes (" ").

fullname last "lastname"

(Optional) Last name of the user. The name must be entered in double quotes (" ").

fullname display "fullname"

(Optional) Name as the user wants it to appear on other telephone displays. The name must be entered in double quotes (" ").

group groupname

(Optional) Group with which this user is associated. If the groupname value does not exist, this command creates it.

language

(Optional) Only U.S. English is available.

password password

(Optional) Password for the user. The password must be entered in double quotes (" "). Valid values contain at least 3 but not more than 32 characters in length. Spaces are not allowed. Acceptable password characters are lowercase letters a to z, uppercase letters A to Z, digits 0 to 9, and the following symbols: - , . + = _ ! @ # $ ^ * ( ) ? / ~ < > & %

phonenumber phonenumber

(Optional) Extension or number for this user.

phonenumberE164 fullnumber

(Optional) Full telephone number, including area code, for the user.

pin number

(Optional) PIN for the user. Valid values are at least 3 but not more than 19 characters in length, consisting of letters and numbers. No other characters are permitted.


Defaults

language: U.S. English

Command Modes

Cisco Unity Express EXEC
Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

The EXEC version of the command stores the permitted information in Cisco Unity Express flash memory. If a problem with the disk occurs, this information is available so that the user may access the voice-mail system.

The configuration version of the command is stored in the Cisco Unity Express system configuration file. In a power outage or a system shutdown occurs, the user information can be retrieved.

Examples

The following example creates a user user1, assigns her as a member to the sales group, and assigns the extension 0190, a password, and a PIN.

se-10-0-0-0# username user1 fullname display "User 1"
se-10-0-0-0# username user1 group Sales
se-10-0-0-0# username user1 password "sales123"
se-10-0-0-0# username user1 pin 4122
se-10-0-0-0# config t
se-10-0-0-0(config)# username user1 phonenumber 50190
se-10-0-0-0(config)# username user1 phonenumberE164 12225550190
se-10-0-0-0(config)# end
se-10-0-0-0# show user detail username user1
Full Name:          User 1
First Name:
Last Name:          user1
Nickname:           user1
Phone:              2004
Phone(E.164):       12225550190
Language:           en_US
se-10-0-0-0#

Related Commands

Command
Description

show groups

Displays the configured groups.

show user detail username

Displays details for a specific user.

show users

Displays a list of all user names.


voice mailbox owner

To create a mailbox for a user or a group, use the voice mailbox owner command in Cisco Unity Express configuration mode.

voice mailbox owner name [size seconds]

Mailbox configuration mode:
default
description
"text"
disable
expiration time
greeting [alternate | standard]
mailboxsize mailboxsize_seconds
messagesize messagesize_seconds
no parameter
tutorial [disabled | enabled]
zerooutnumber "number"

Syntax Description

name

Name of the mailbox owner.

size seconds

Storage size of the mailbox in seconds. This is the same value as mailboxsize.

default

Sets mailbox parameters to the system default values.

description "text"

Specifies a text description of the mailbox. The text must be enclosed in double quotes (" ").

disable

Deactivates the mailbox so no members can access the voice messages.

expiration time

Specifies the length of time in days that messages can be stored in the mailbox.

greeting [alternate | standard]

Specifies which greeting a caller hears when reaching the mailbox.

mailboxsize mailboxsize_seconds

Specifies the storage size of the mailbox in seconds. This is the same value as for the size keyword.

messagesize messagesize_seconds

Specifies the maximum length in seconds of a message that can be stored in the mailbox.

no parameter

Deletes the configuration of a specific parameter value.

tutorial [disabled | enabled]

Specifies whether the tutorial should be played. The default is enabled.

zerooutnumber "number"

Specifies the extension where a caller is routed when a caller presses "0' to reach an operator after being transferred to a subscriber's mailbox.


Defaults

expiration: system-wide value
mailbox size: system-wide value
message size: system-wide value
tutorial: enabled
zerooutnumber: no extension number is configured

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command initiates the mailbox configuration mode for mailbox subcommands.

If the name value refers to a user, this command creates a personal mailbox. If the name value refers to a group, the command creates a general delivery mailbox that several users and other groups can access.

The users and groups must be configured before assigning them to a mailbox. If you have not created the user or group, see "Adding and Modifying a User" or "Adding and Modifying a Group" for the procedures.

The mailbox owner records a standard greeting and an alternate, if needed, from the telephone user interface (TUI). If the mailbox owner has not recorded any greetings for the mailbox, Cisco Unity Express uses a default greeting.

The mailboxsize_seconds and messagesize_seconds values depend on the number of mailboxes to be created and the storage capacity of the voice-mail system. Some mailboxes may need to be larger than others to accommodate more or longer messages. For example, a customer service department may need a larger mailbox to accommodate messages from customers. Consider the purpose of the mailbox when assigning its size and message length.

Using the zerooutnumber sub-command, on a per-user basis you can configure either an extension (like the operator's extension or a colleague/backup), or to any PSTN number (like a cell phone.

The sequence in which the parameters are configured is optional.

Examples

The following example shows a mailbox created for a user:

se-10-0-0-0# config t
se-10-0-0-0(config)# voice mailbox owner user7
se-10-0-0-0(config-mailbox)# description "User 7's mailbox"
se-10-0-0-0(config-mailbox)# greeting standard
se-10-0-0-0(config-mailbox)# mailboxsize 360
se-10-0-0-0(config-mailbox)# messagesize 150
se-10-0-0-0(config-mailbox)# expiration 21
se-10-0-0-0(config-mailbox)# no tutorial
se-10-0-0-0(config-mailbox)# zerooutnumber "2100"
se-10-0-0-0(config-mailbox)# exit
se-10-0-0-0(config)# 

Related Commands

Command
Description

groupname

Configures a Cisco Unity Express group.

show voicemail

Displays the properties of a voice mailbox.

username

Configures a Cisco Unity Express user.

voicemail default

Configures system-wide default voice mailbox values.


voice mailbox unlock

To unlock a voice mailbox, use the voice mailbox unlock command in Cisco Unity Express EXEC mode.

voice mailbox unlock {owner name | telephonenumber tel_number}

Syntax Description

owner name

Name of the mailbox owner. For a general delivery mailbox, this must be the owner's name, not a group member's name.

telephonenumber tel_number

Telephone number assigned to the mailbox.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

When a mailbox becomes locked, the owner hears a message stating that the mailbox is unavailable.

Examples

The following example unlocks an individual mailbox:

se-10-0-0-0> enable
se-10-0-0-0# voice mailbox unlock owner user3

The following example unlocks a general delivery mailbox:

se-10-0-0-0> enable
se-10-0-0-0# voice mailbox unlock owner sales

The following example unlocks a mailbox using the extension number:

se-10-0-0-0> enable
se-10-0-0-0# voice mailbox unlock telephonenumber 61122

Related Commands

Command
Description

show voicemail

Displays the properties of a configured mailbox.

voice mailbox owner

Configures a mailbox.


voicemail capacity time

To specify the maximum storage space for all recorded messages and greetings, use the voicemail capacity time command in Cisco Unity Express configuration mode.

voicemail capacity time minutes

Syntax Description

minutes

Total storage time in minutes for all recorded messages and greetings in the voice-mail system.


Defaults

Licensed storage time

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command sets the maximum storage time for all recorded voice-mail messages and greetings. The maximum value permitted is determined by the capacity of your Cisco Unity Express module.

Examples

The following example sets the total capacity for all recorded voice-mail messages and greetings to 100 hours (6000 minutes):

se-10-0-0-0# config t
se-10-0-0-0(config)# voicemail capacity time 6000

Related Commands

Command
Description

voicemail default

Displays the properties of a configured mailbox.

voicemail operator telephone

Configures a mailbox.

voicemail recording time

Configures the maximum recording time for any message or greeting in the voice-mail system.


voicemail default

To assign default values for all new mailboxes, use the voicemail defaults command in Cisco Unity Express configuration mode.

voicemail default {expiration days | language | mailboxsize mailboxsize_seconds |
messagesize messagesize_seconds}

Syntax Description

expiration days

Sets the number of days a message can be stored in a mailbox before the voice-mail system deletes it.

language

Specifies the language used for voice-mail prompts. In Release 1.0, only U.S. English is available.

mailboxsize mailboxsize_seconds

Sets the maximum number of seconds for storing messages in a mailbox.

messagesize messagesize_seconds

Sets the maximum number of seconds for a caller's message stored in a mailbox.


Defaults

language: U.S. English

Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command assigns default values for new individual and general delivery mailboxes. These values can be configured later to other values for specific users or mailboxes.

Examples

The following example sets the default values for new mailboxes:

se-10-0-0-0> enable
se-10-0-0-0# config t
se-10-0-0-0(config)# voicemail default expiration 30
se-10-0-0-0(config)# voicemail default mailboxsize 360
se-10-0-0-0(config)# voicemail default messagesize 90

Related Commands

Command
Description

voicemail capacity time

Configures the maximum storage capacity for the voice-mail system.

voicemail operator telephone

Configures a mailbox.

voicemail recording time

Configures the maximum recording time for any message or greeting in the voice-mail system.


voicemail operator telephone

To assign an extension as the voice-mail operator, use the voicemail operator telephone command in Cisco Unity Express configuration mode.

voicemail operator telephone tel_number

Syntax Description

tel_number

Extension of the voice-mail operator.


Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

A mailbox owner dials this extension while in the voice-mail system to reach the voice-mail operator. Do not assign this extension to a group.

This operator extension need not be the same as the auto attendant operator extension. If they are the same, the voice-mail user who dials the operator extension while in voice mail reaches the auto attendant menu and then presses "0" to get the operator.

Examples

The following example assigns extension 9000 as the voice-mail operator:

se-10-0-0-0# config t
se-10-0-0-0(config)# voicemail operator telephone 9000

Related Commands

Command
Description

voicemail capacity time

Configures the maximum storage capacity for the voice-mail system.

voicemail default

Displays the properties of a configured mailbox.

voicemail recording time

Configures the maximum recording time for any message or greeting in the voice-mail system.


voicemail recording time

To specify the maximum recording length for any message or greeting, use the voicemail recording time command in Cisco Unity Express configuration mode.

voicemail recording time minutes

Syntax Description

minutes

Maximum length in minutes for any recorded message or greeting in the voice-mail system.


Command Modes

Cisco Unity Express configuration

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

This command sets the maximum length for any recorded voice-mail message and greeting. The maximum value permitted is determined by the capacity of your Cisco Unity Express module.

Examples

The following example sets the maximum recording time for any message or greeting to 15 minutes:

se-10-0-0-0# config t
se-10-0-0-0(config)# voicemail recording time 15

Related Commands

Command
Description

voicemail capacity time

Configures the maximum storage capacity for the voice-mail system.

voicemail default

Displays the properties of a configured mailbox.

voicemail operator telephone

Configures a mailbox.


write

To copy the running configuration to the startup configuration, use the write command in Cisco Unity Express EXEC mode.

write {erase | memory}

Syntax Description

erase

Erases the startup configuration.

memory

Writes the running configuration to the startup configuration.


Command Modes

Cisco Unity Express EXEC

Command History

Cisco Unity Express Release
Modification

1.0

This command was introduced on the Cisco Unity Express network module and in Cisco CallManager Express 3.0.

1.1

This command was implemented on the Advanced Integration Module (AIM) and in Cisco CallManager 3.3(3).

1.1.2

This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.


Usage Guidelines

Use the write or write memory command as a shortcut for the copy running-config startup-config command.

Related Commands

Command
Description

erase startup-config

Deletes the current startup configuration.