Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W - X - Z

Index

A

active calls

restore 318

addressing remote messages 268

administration

CLI 40

GU and CLI 49

GUI 40

Administration via Telephone 151

Administration via Telephone system

configuring 213

AIM module

usage 427

wear 427

application (ccn trigger sip) command 99

applications

deleting 95

atrace.log file 480

attended transfer mode 62

auto attendant

AvT 221

configuring 215

deleting a greeting 88, 222, 224

maximum retries 218

maximum sessions 218

operator extension 218

recording a greeting 88, 217, 221, 223

telephone number 217, 218

uploading greeting file 87, 89, 221, 223

AvT 151, 213

recording a greeting 221

B

backup

command 313

FTP server 311

numbering scheme 314

offline mode 311

parameters 312

restrictions 311, 312

revision number 311

backup categories command 331

backup category command 315

backup history report 476

backup jobs, scheduling 330

backup notification command 334

backup schedule command 331, 334

backup schedule disable all command 334

banner login command 138

blind addressing 268

blind bye-also transfer mode 62

blind refer transfer mode 62

broadcast expiration time parameter 173

broadcast message MWI status parameter 174

broadcast message recording time, configuring 173

broadcast privilege 151, 199

bulk provisioning 37

bye-also transfer mode 62

C

calendar biz-schedule command 114, 115

calendar holiday command 109

calendar holiday fixed command 109

call

displaying by application 415

displaying by route 417

implementation ID 420

caller-flow caller-input command 171

caller ID information parameter 173

caller recording prompt parameter 174

call flow customization 171

capacity

configuring 173

ccn application command 71, 92, 155, 218

ccn call terminate command 420

ccn copy prompt command 90

ccn copy url command 87, 89, 221, 223

ccn delete command 88, 90, 222, 224

ccn rename prompt command 90, 222

ccn reporting historical command 124, 126, 128, 130, 132, 133

ccn subsystem sip command 60

ccn trigger command 99, 103

Cisco Unified Communications Integration for Microsoft Office Communicator 351

Cisco Unified Personal Communicator (CUPC) support 351

Cisco Unity Express prompt 386

CLI administration 40, 49

CLI command scheduling 410

Client Services Framework (CSF)-based clients 351

clock timezone command 394

closed command 114, 116

command 175

application (ccn trigger sip) 99

backup 313

backup categories 331

backup category 315

backup notification 334

backup schedule 331, 334

backup schedule disable all 334

banner login 138

calendar biz-schedule 114, 115

calendar holiday 109

calendar holiday fixed 109

caller-flow caller-input 171

ccn application 71, 92, 155, 218

ccn call terminate 420

ccn copy prompt 90

ccn copy url 87, 89, 221, 223

ccn delete 88, 90, 222, 224

ccn rename prompt 90, 222

ccn reporting historical 124, 126, 128, 130, 132, 133

ccn subsystem sip 60

ccn trigger 99, 103

clock timezone 394

closed 114, 116

commands (kron-schedule) 411

continue 315

copy ftp 322

copy hrdb url 134

copy running-config 143, 148, 322

copy startup-config 321

copy tftp 323

database local 124

default 92

description 92, 124, 158, 218

description (kron schedule) 412

description (kron-schedule) 411

description (site) 75

disabled (backup-schedule) 331

dtmf-relay 65

enable 275

enable fax 119

expiration 158

fax gateway inbound address 78, 119

fax gateway outbound address 119

fax print 78, 119

gateway address 60

gateway port 60

greeting 158, 163

groupname 136

config mode 148

EXEC mode 148

hostname 385

ip domain-name 387

ip name-server 387

kron schedule 411, 412

locale 100, 103

mailbox size 158

maxsessions 92, 99, 103, 155, 218

message size 158

mwi-envelope 72

mwiport 83

mwi refresh 168

mwi sip 69

network location cache refresh id 452

no ccn application 95

no ccn trigger 95

ntp server 388, 391

offline 315, 318

open 114, 116

parameter 71, 92, 218

parameters

voicemail 155

pinless login 167

protocol 80

purge notification 131

purge purge-capacity 128

purge schedule 126

purge warning-capacity 130

redirect-css cti-port 83

redirect-css route-point 83

reload 318

repeat daily (backup-schedule) 331

repeat daily (kron-schedule) 411

repeat every (backup-schedule) 331

repeat every (kron-schedule) 411

repeat monthly (backup-schedule) 331

repeat monthly (kron-schedule) 411

repeat once (backup-schedule) 331

repeat once (kron-schedule) 411

repeat weekly (backup-schedule) 331

repeat weekly (kron-schedule) 411

repeat yearly (backup-schedule) 331

repeat yearly (kron-schedule) 411

restore id 318

script 92

secure-messaging incoming 188

secure-messaging outgoing 188

service-module 47

service-module integrated-service-engine 47

service-module internal-service-module 47

service-module ism 46

service-module sm 46

session 47

show backup 313

show backup history 315, 318

show backup schedule detail job 331

show backup schedules 331

show backup server 315, 318

show calendar biz-schedule 117

show calendar holiday 110

show ccn application 92, 95, 155, 218

show ccn call application 415

show ccn call route 417

show ccn reporting historical 126, 128

show ccn subsystem sip 61, 80

show ccn trigger 95, 100, 103

show clock detail 394

show fax configuration 78, 120

show group detail groupname 148

show groups 148

show hosts 385

show interface ide 0 427

show ip route 387

show kron schedule 413

show kron schedule detail 413

show kron schedule detail job 411

show kron schedules 411

show logs 480

show ntp association 388

show ntp configuration 391

show ntp servers 388

show ntp source 388

show ntp status 388, 391

show schedule detail job 331

show site 75

show smtp server 121

show user detail username 143

show users 143

show users site 75

show voicemail 158, 163

show voicemail conversation caller caller-flow restriction-table 171

show voicemail detail mailbox 171

site-hostname 75

site-name 75

smtp server address 121

smtp server security 123

start-date (backup-schedule) 331

start-date (kron-schedule) 411

stop-date (backup-schedule) 331

stop-date (kron-schedule) 411

telnet 46

transfer-mode 62

troubleshooting

log 480

show 480

trace 480

username 75

config mode 143

EXEC mode 143

voice mailbox owner 119, 163, 170, 171

voice mailbox unlock 168

voicemail callerid 175

voicemail capacity time 175

voicemail conversation caller 180

voicemail conversation caller caller-flow restriction table 171

voicemail conversation caller recording-prompt 175

voicemail conversation subscriber 181

voicemail default 175

voicemail default biz-schedule 163

voicemail mailbox copy owner 163

voicemail mailbox delete owner 163

voicemail mailbox owner 158

voicemail mailbox-selection 175

voicemail message expiry 175

voicemail operator telephone 175

voicemail recording time 175

voicemail secure-messaging (location) 189

voicemail secure-messaging outgoing 188

web credentials hidden 75

web username 75

xml credentials hidden 75

xml username 75

command environment 45

commands

show schedules 331

commands (kron-schedule) command 411

configuration 478

caller recording prompt 174

running 322

startup 321

TFTP 323

configuration mode

backup commands 311

definition 45

configurations, copying 321

configuring

Administration via Telephone 213

auto attendant 215

broadcast message MWI status 174

broadcast message recording time 173

capacity 173

DNS server 387

expiration time 173

host name 385

language 173

mailbox selection 174

mailbox size 173

message length 173

multiple triggers 106

MWI lights 70

NTP server 388

operator extension 173

recording time 173

time zone 394

voice mail 154

console display, system messages 427

continue command 315

copy ftp command 322

copy hrdb urlcommand 134

copying configurations 321

copying log files, troubleshooting 478

copy running-config command 143, 148, 322

copy startup-config command 321

copy tftp command 323

customizing the call flow 171

D

database local command 124

databases, synchronizing 142

daylight savings time 477

default command 92

default values

system-wide 173

delete a network location 271

deleting applications 95

deleting messages 157

deleting triggers 95

description (kron schedule) command 412

description (kron-schedule) command 411

description (site) command 75

description command 92, 124, 158, 218

differences

passwords 142, 144, 146

user IDs 142, 144, 146

disabled (backup-schedule) command 331

disable vCard information 286

disabling all scheduled backups 333

distribution lists

everyone 294

recursive 294

DNS server

configuring 387

resolving host name to IP address 388

dtmf-relay command 65

E

enable command 275

enable fax command 119

enabling

HTTPS access to Cisco Unity Express GUI 308

reporting historical database 124

enabling spoken name support 445

everyone distribution list 294

EXEC mode, definition 45

expiration command 158

expiration time, configuring 173

expired messages 157

expiry, message 173

expiry timer 157

extension for message storage 177

extension group 147

external syslog server 427

F

fax gateway inbound address command 78, 119

fax gateway outbound address 119

fax print command 78, 119

file

atrace.log 480

messages.log 427, 480

file size

messages.log 480

prompt 88, 221

script 86, 223

Flash memory

log and trace 480

flash memory 45, 322

flash memory module wear 427

From field address 237, 242

FTP configuration 322

FTP server 37

backup and restore 311

G

G711 ulaw 88, 221

gateway address command 60

gateway port command 60

GDM 157

general delivery mailboxes 157

GMS

telephone numbers 213

greeting command 158, 163

greetings

deleting a file 88, 222, 224

uploading 87, 89, 221, 223

group

definition 147

mailbox 147

owner 147

groupname command 136

config mode 148

EXEC mode 148

groups

extension 147

GUI administration 40, 49

accessing the GUI using HTTPS 308

H

host name 60

hostname command 385

host name configuration 385

HTTPS access to Cisco Unity Express GUI 308

I

idletimeout 52, 103

IMAP

mandatory message expiry 346

implementation ID 420

initialization wizard 49

IP

addressing 477

default-gateway 477

unnumbered 477

ip domain-name command 387

ip name-server command 387

IP network access 37

K

kron job (scheduling CLI commands) 410

kron schedule command 411, 412

L

language

configuring 173

last redirected number 174

last-redirect parameter 177

license SKUs 37

Linux software 36

lists

everyone 294

recursive 294

locale command 100, 103

location spoken name, uploading and downloading 277, 283

log files

system 37

troubleshooting 476, 478

login pinless command 167

loop, voice mail 173

lost data, troubleshooting 478

LRD 174

LRU

maximum capacity 287

M

mailbox

mask 174

selection 177

selection, configuring 174

size, configuring 173

zerooutnumber 158

mailboxes 157

expiration time 158

general delivery 157

group 147

limitations 157

message size 158

number supported 142

personal 157

storage size 157

telephones supported 157

types 157

unlocking 168

mailbox size command 158

ManagePrompts privilege 151, 199

ManagePublicList privilege 151, 200

mandatory message expiry 173

IMAP messages 346

mask, mailbox 174

maximum

sessions

trigger 52, 103

maximum retries

auto attendant 218

maximum sessions

auto attendant 218

maximum users

voice mail 154

maxsessions command 92, 99, 103, 155, 218

members of a group

definition 147

message

tutorial 158

message, mandatory expiry 173

message length

configuring 173

message recording time, configuring 173

messages

expired 157

messages.log, file size 480

messages.log file 427, 480

message size command 158

message storage extension 177

mode

offline 314

modes, EXEC and configuration 45

mwi-envelope command 72

MWI lights

configuring 70

off extension 71

on extension 71

refreshing 168

troubleshooting 479

mwiport command 83

mwi refresh command 168

mwi sip command 69

MWI status, broadcast message 174

N

NDR 268

networked configurations 267

network location

delete 271

network location cache refresh id command 452

network module

spare 37

network module card

processor 36

software 36

no ccn application command 95

no ccn trigger command 95

Non Deliver Record 268

NTP server

configuring 388

removing 391

ntp server command 388, 391

numbering scheme, backup files 314

O

OCN 174

offline command 315, 318

offline mode 314, 318

backup commands 311

OIR

troubleshooting 478

open command 114, 116

operator extension

auto attendant 218

configuring 173

original called number 174

original-called parameter 177

owner of a group 147

P

parameter

broadcast expiration time 173

caller ID 173

caller recording prompt 174

parameter command 71, 92, 218

parameters

backup 312

capacity 173

expiration time 173

language 173

last-redirect 177

mailbox selection 174

mailbox size 173

message length 173

operator extension 173

original-called 177

recording time 173

system-wide

configuring 173

parameters command

voicemail 155

passwords

characters allowed 142, 144, 146

personal mailboxes 157

pinging internal address 477

port, implementation ID 420

privilege

broadcast 151, 199

ManagePrompts 151, 199

ManagePublicList 151, 200

superuser 151, 199

ViewHistoricalReports 151

ViewPrivateList 151, 200

ViewRealTimeReports 151

prompt

file size 88, 221

record your message 174

prompt, formation 386

protocol command 80

provisioning

bulk 37

proxy server 60

purge notification command 131

purge purge-capacity command 128

purge schedule command 126

purge warning-capacity command 130

R

rebooting network module 476, 477

rebooting router 476, 477

recording

AvT 221

recording a greeting 217

auto attendant 88, 221, 223

recording prompt parameter 174

recording time, configuring 173

record your message prompt 174

recursive distribution list 294

redirect-css cti-port command 83

redirect-css route-point command 83

refreshing MWI lights 168

reload command 318

removing an NTP server 391

repeat daily (backup-schedule) command 331

repeat daily (kron-schedule) command 411

repeat every (backup-schedule) command 331

repeat every (kron-schedule) command 411

repeat monthly (backup-schedule) command 331

repeat monthly (kron-schedule) command 411

repeat once (backup-schedule) command 331

repeat once (kron-schedule) command 411

repeat weekly (backup-schedule) command 331

repeat weekly (kron-schedule) command 411

repeat yearly (backup-schedule) command 331

repeat yearly (kron-schedule) command 411

reporting historical database enable 124

reports

backup 476

call history 476

CPU usage 476

mailbox 476

mailbox size 476

memory 476

message status 476

restore 476

system 37

system hardware 476

resolving host name to IP address 388

restore

active calls 318

FTP server 311

procedure 318

restrictions 311, 312

restore history report 476

restore id command 318

restrictions

backup and restore 311, 312

S

saving data, troubleshooting 478

scheduled backup jobs, configuring 330

scheduled backup notification, configuring 334

scheduled backups, disabling all 333

scheduling CLI commands 410

script

file size 86

script command 92

script file size 223

secure messaging configuration 186

secure-messaging incoming command 188

secure-messaging outgoing command 188

semi-attended transfer mode 62

server

syslog 427

service-module command 47

service-module integrated-service-engine command 47

service-module internal-service-module command 47

service-module ism command 46

service-module sm command 46

session command 47

setting daylight savings time 477

severity level, system messages 426

show backup command 313

show backup history command 315, 318

show backup schedule detail job command 331

show backup schedules command 331

show backup server command 315, 318

show calendar biz-schedule command 117

show calendar holiday command 110

show ccn application command 92, 95, 155, 218

show ccn call application command 415

show ccn call route command 417

show ccn reporting historical command 126, 128

show ccn subsystem sip command 61, 80

show ccn trigger command 95, 100, 103

show clock detail command 394

show fax configuration command 78, 120

show group detail groupname command 148

show groups command 148

show hosts command 385

show interface ide 0 command 427

show ip route command 387

show kron schedule command 413

show kron schedule detail command 413

show kron schedule detail job command 411

show kron schedules command 411

show logs command 480

show ntp association command 388

show ntp configuration command 391

show ntp servers command 388

show ntp source command 388

show ntp status command 388, 391

show schedule detail job command 331

show schedules command 331

show site command 75

show smtp server command 121

show user detail username command 143

show users command 143

show users site command 75

show voicemail command 158, 163

show voicemail conversation caller caller-flow restriction-table 171

show voicemail detail mailbox command 171

SIP proxy server 60

hostname 60

ports 60

SIP triggers 153, 213, 215

site-hostname command 75

site-name command 75

smtp server address command 121

smtp server security command 123

spare network modules 37

speed of internal line 478

spoken name

distribution list 294

enabling 270, 272

LRU cache 287

network location 277, 283

recording 278

remote user 278, 279

vCard 285

spoken name support

enabling 445

standards 42

start-date (backup-schedule) command 331

start-date (kron-schedule) command 411

Startup configuration 321

stop-date (backup-schedule) command 331

stop-date (kron-schedule) command 411

storage extension 177

superuser privilege 151, 199

synchronizing databases 142

syslog server 427

system access using IP network 37

system log files 37

system messages

console display 427

severity 426

system reports 37, 476

system-wide

default values 173

system-wide parameters

configuring 173

T

TCP port 60

telephone number

auto attendant 218

triggers 52, 99, 103

telephone numbers

auto attendant 217

GMS 213

voice mail 154

telephones supported for voice mail 157

telnet command 46

Telnet session 46

terminating a call 420

terminating VoiceView session 227, 231

TFTP configuration 323

timeout 52, 103

time zone

configuring 394

toll fraud prevention 378

transfer mode

attended 62

blind bye-also 62

blind refer 62

semi-attended 62

transfer-mode command 62

trigger

maximum sessions 52, 103

triggers

auto attendant 153, 213, 215

configuring multiple 106

deleting 95

telephone number 52, 99, 103

timeout 52, 103

voice mail 153, 213, 215

troubleshooting

access to GUI 476

copying log files 478

IP, default-gateway 477

IP address 477

IP unnumbered 477

log files 476

lost data 478

MWI lights 479

OIR 478

opening a session 477

pinging internal address 477

rebooting network module 476, 477

rebooting router 476, 477

saving data 478

speed of terminal line 478

unknown caller 479

user password 476

user PIN 476

users and groups 476

voice mail 479

TUI

recording a greeting 221

tutorial command 158

U

UDP port 60

unknown caller

troubleshooting 479

unlocking a mailbox 168

usage

flash memory 427

user IDs

characters allowed 142, 144, 146

username command 75

config mode 143

EXEC mode 143

user password, troubleshooting 476

user PIN, troubleshooting 476

users

adding 142

modifying 142

number supported 142

V

vCard

disable 286

spoken name 285

ViewHistoricalReports privilege 151

ViewPrivateList privilege 151, 200

ViewRealTimeReports privilege 151

voice mail

configuring 154

conflicting extensions 173

maximum users 154

telephone numbers 154

telephones supported 157

troubleshooting 479

voice mailbox owner command 119, 163, 170, 171

voice mailbox unlock command 168

voicemail callerid command 175

voicemail capacity time command 175

voicemail conversation caller caller-flow restriction table 171

voicemail conversation caller command 180

voicemail conversation caller recording-prompt 175

voicemail conversation subscriber command 181

voicemail default biz-schedule command 163

voicemail default command 175

voice mail loop 173

voicemail mailbox copy owner command 163

voicemail mailbox delete owner command 163

voicemail mailbox mask 174

voicemail mailbox owner command 158

voicemail mailbox-selection command 175

voicemail message expiry command 175

voicemail operator telephone command 175

voicemail recording time command 175

voicemail secure-messaging (location) command 189

voicemail secure-messaging outgoing command 188

Voice Profile for Internet Mail protocol 267

VoiceView

terminating a session 227, 231

VPIM 267

W

wav file 88, 221

wear

flash memory 427

web credentials hidden command 75

web username command 75

X

xml credentials hidden 75

xml username command 75

Z

zerooutnumber command 158