Guest

Cisco Unity

Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1)

  • Viewing Options

  • PDF (249.1 KB)
  • Feedback
Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1)

Table Of Contents

Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1)

Contents

Introduction

Compatibility with Networking Options and Cisco Unity Versions

System Requirements

Hard Disk Space Requirements

Determining the Voice Connector Version

Downloading the Voice Connector

Installing the Voice Connector

Installing the Voice Connector for AMIS Networking

Installing the Voice Connector for Bridge Networking

Installing the Voice Connector for Trusted Internet Locations

Installing the Voice Connector for VPIM Networking

Uninstalling the Voice Connector

Uninstall Procedures

New and Changed Requirements and Support—Release 12.0(1)

New and Changed Functionality—Release 12.0(1)

Exchange 5.5 Version of the Voice Connector Installation Program No Longer Available

Installing VPIM Networking Components on Separate Exchange Servers

Private Secure Messaging

SMTP Networking Option No Longer Available

Trusted Internet Subscribers and Trusted Internet Locations

Installation and Upgrade Notes

SMTP Pickup Directory

Caveats

Cisco Unity Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1)


Published September 21, 2007

These release notes contain compatibility information, system requirements, installation instructions, new and changed support, new and changed functionality, and caveats for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1).

Voice Connector 12.0(1) is available with Cisco Unity version 5.0(1) and later, and is available on the Cisco Unity Voice Connector for Exchange Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-voice-connector.

Contents

Introduction

Compatibility with Networking Options and Cisco Unity Versions

System Requirements

Determining the Voice Connector Version

Downloading the Voice Connector

Installing the Voice Connector

Uninstalling the Voice Connector

New and Changed Requirements and Support—Release 12.0(1)

New and Changed Functionality—Release 12.0(1)

Installation and Upgrade Notes

Caveats

Cisco Unity Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

The Voice Connector is a Cisco Unity (with Microsoft Exchange) networking component that enables messaging between:

Cisco Unity servers that access separate directories.

Cisco Unity servers and other voice messaging systems by way of AMIS, VPIM, or the Cisco Unity Bridge.

Note that Voice Connector for Exchange 2000 version 12.0(1) can be installed on either an Exchange 2000 or Exchange 2003 server.

Compatibility with Networking Options and Cisco Unity Versions

Voice Connector 12.0(1) is supported for use in the combinations of networking options and Cisco Unity versions listed in Table 1.

Table 1 Supported Networking Options and Cisco Unity Versions 

Networking Option
Cisco Unity Version

VPIM

4.0(1) and later

Bridge 3.x

4.0(3) and later

AMIS

3.1(2) and later


Note that although Voice Connector 12.0(1) is supported with the options and versions listed above, the new functionality provided by version 12.0(1) is available only with Cisco Unity 5.0(1) and later.

System Requirements

Install the Voice Connector on any Exchange 2000 or Exchange 2003 server that is not part of an Exchange cluster (Microsoft does not support third-party connectors on an Exchange cluster server). Although the Voice Connector can be installed on the Cisco Unity server (when Exchange is also on the server), this is not recommended for performance reasons.


Caution Installing the Voice Connector on an Exchange 2007 server is not supported.

If the Exchange server on which the Voice Connector will be installed is in a different routing group than the Exchange servers on which Cisco Unity subscribers are homed, routing group connectors must be configured between the routing groups.

The Voice Connector service is automatically configured to log on as the account that is associated with the Exchange server on which the Voice Connector is installed (sometimes referred to as the "Local System" account). The account that the service logs on as should not be changed.


Caution Do not change the default permissions for the Local System account. In addition, do not change the permissions granted to Exchange administrative groups during Exchange installation. The Voice Connector logs on using that account, and if you change permissions, the Voice Connector may not function properly.


Caution Installing the Transport Event Sink for VPIM Networking on an Exchange 2007 server is not supported.

In order to view Voice Connector properties in Exchange System Manager, Microsoft Windows Script Host version 5.6 or later must be installed on the Exchange server on which the Voice Connector is installed. Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.

Hard Disk Space Requirements

The Exchange 2000 or Exchange 2003 private store consumes more hard disk space after the Voice Connector is installed. Administrators should plan to have sufficient space available on the Exchange 2000 or Exchange 2003 server that will host the Voice Connector for Exchange 2000. Lack of disk space introduces a risk of experiencing severe problems on the Exchange server.

The required space is directly related to the amount of traffic processed by the Voice Connector per 24 hours, and the file size of the messages. Table 2 provides storage requirements for the Exchange server to handle the increase in size of the Priv1.edb and Priv1.stm files. These requirements are in addition to the current storage requirements on the server to handle activity unrelated to the Voice Connector.

Table 2 Additional Storage Space Needed for Voice Message Processing 

Messages Processed
Per 24 Hours
Average Message Size
Additional Storage Required

20,000

1 min - G.711 (~640 KB)

18 GB1

10,000

1 min - G.711 (~640 KB)

9 GB

5,000

1 min - G.711 (~640 KB)

5 GB

20,000

1 min - G.729a (~80 KB)

4 GB

10,000

1 min - G.729a (~80 KB)

2 GB

5,000

1 min - G.729a (~80 KB)

1 GB

1 Exchange 2000 Standard Edition does not support database size greater than 16 GB.


Determining the Voice Connector Version

This section contains two procedures. Do the procedure for your version of Cisco Unity.

To Determine the Voice Connector Version in Use: Cisco Unity 5.0(1) and Later, Voice Connector 12.0(1) and Later


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the <ExchangeServerPath>\VoiceGateway\Bin directory.

Step 3 Right-click GwIvc.exe, and click Properties.

Step 4 Click the Version tab in the Properties window.

Step 5 In the Item Name box, click Product Version to view the product version in the Value box.


To Determine the Voice Connector Version in Use: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the applicable directory:

Exchange 2000
or Exchange 2003

<ExchangeServerPath>\VoiceGateway\Bin

Exchange 5.5

<ExchangeServerPath>\Connect\Voice\Bin


Step 3 Right-click GwIvc.exe, and click Properties.

Step 4 Click the Version tab in the Properties window.

Step 5 In the Item Name box, click Product Version to view the product version in the Value box.


Downloading the Voice Connector

To Download the Voice Connector


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Voice Connector for Exchange Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-voice-connector.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 Download the file CiscoUnityVoiceConnector12.0.1-Ex2000.exe to the directory of your choice.

Step 3 Unzip the downloaded file and extract the files to the directory of your choice. The extracted files must be accessible from the Exchange server on which the Voice Connector will be installed. (The Voice Connector Setup program creates several folders within the folder in which the Exchange server software is installed and copies files to these folders.)

Step 4 Delete the downloaded zip file to free hard disk space.


Installing the Voice Connector

If you have not already done so, uninstall any previous version of the Voice Connector that is on the server on which you will be installing the Voice Connector. See the "Uninstalling the Voice Connector" section.

As a best practice, back up the Exchange server before installing the Voice Connector.

Follow the procedures in the applicable section:

Installing the Voice Connector for AMIS Networking

Installing the Voice Connector for Bridge Networking

Installing the Voice Connector for Trusted Internet Locations

Installing the Voice Connector for VPIM Networking

Installing the Voice Connector for AMIS Networking


Caution Installing the Voice Connector on an Exchange 2007 server is not supported.

Do the following two procedures in the order listed.

To Install the Voice Connector for Exchange 2000


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 If Cisco Unity is also on the server on which you are installing the Voice Connector, disable the Cisco Security Agent service, if applicable.

Step 4 If you are installing the Voice Connector from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 On the Voice Connector Setup Wizard Select Components dialog box, check the Voice Connector for Exchange check box.

Step 7 If you are setting up secure messaging and if Cisco Unity is not on the Exchange server, check the Cisco Secure Messaging Service check box.

Step 8 Click Next.

Step 9 On the Welcome screen, click Next.

Step 10 On the Confirm SMTP Pickup Directory screen, click Next.

Step 11 In the Address Types dialog, check the AMIS check box.

Step 12 If you are setting up the system to use other networking options, check the check boxes of the applicable address types.


Note Note that setting up VPIM Networking also requires the installation of the Transport Event Sink.


Step 13 Click Next.

Step 14 On the Confirm Directory dialog box, click Next to launch the setup.

Step 15 If you did not check the Cisco Secure Messaging Service check box in Step 7, skip to Step 16. Otherwise, do the following steps in the Cisco Unity Secure Messaging Service Setup wizard:

a. On the Welcome screen, click Next.

b. On the Choose Destination Folder dialog, specify the destination, and click Next.

c. On the Message Security Settings screen, optionally check the Enable Message Aging check box, and enter the number of days that encrypted messages should be available. (If the check box is unchecked, Cisco Unity will not limit the number of days for which encrypted messages will be available.)

d. Click Next.

e. On the Ready to Install Software screen, click Install.

Step 16 When the setup is complete, click Finish to exit Setup and restart the server.

Step 17 Enable virus-scanning and the Cisco Security Agent services, if applicable.


To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.)

To Determine Whether to Update Windows 2000 Script Host


Step 1 On the Exchange server on which the Voice Connector has been installed, browse to Winnt\System32.

Step 2 Right-click the file Wshom.ocx, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Item Name list, click Product Version to view the version in the Value box.

Step 5 If the version is earlier than 5.6, update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager. (Go to the downloads page of the Microsoft website, and do a keyword search for Windows Script Host. Follow the installation instructions.)


Installing the Voice Connector for Bridge Networking


Caution Installing the Voice Connector on an Exchange 2007 server is not supported.

Do the following two procedures in the order listed.

To Install the Voice Connector for Exchange 2000


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 If Cisco Unity is also on the server on which you are installing the Voice Connector, disable the Cisco Security Agent service, if applicable.

Step 4 If you are installing the Voice Connector from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 On the Voice Connector Setup Wizard Select Components dialog box, check the Voice Connector for Exchange check box.

Step 7 If you are setting up secure messaging and if Cisco Unity is not on the Exchange server, check the Cisco Secure Messaging Service check box.

Step 8 Click Next.

Step 9 On the Welcome screen, click Next.

Step 10 On the Confirm SMTP Pickup Directory screen, click Next.

Step 11 In the Address Types dialog, check the Bridge check box.

Step 12 If you are setting up the system to use other networking options, check the check boxes of the applicable address types.


Note Note that setting up VPIM Networking also requires the installation of the Transport Event Sink.


Step 13 Click Next.

Step 14 On the Confirm Directory dialog box, click Next to launch the setup.

Step 15 If you did not check the Cisco Secure Messaging Service check box in Step 7, skip to Step 16. Otherwise, do the following steps in the Cisco Unity Secure Messaging Service Setup wizard:

a. On the Welcome screen, click Next.

b. On the Choose Destination Folder dialog, specify the destination, and click Next.

c. On the Message Security Settings screen, optionally check the Enable Message Aging check box, and enter the number of days that encrypted messages should be available. (If the check box is unchecked, Cisco Unity will not limit the number of days for which encrypted messages will be available.)

d. Click Next.

e. On the Ready to Install Software screen, click Install.

Step 16 When the setup is complete, click Finish to exit Setup and restart the server.

Step 17 Enable virus-scanning and the Cisco Security Agent services, if applicable.


To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.)

To Determine Whether to Update Windows 2000 Script Host


Step 1 On the Exchange server on which the Voice Connector has been installed, browse to Winnt\System32.

Step 2 Right-click the file Wshom.ocx, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Item Name list, click Product Version to view the version in the Value box.

Step 5 If the version is earlier than 5.6, update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager. (Go to the downloads page of the Microsoft website, and do a keyword search for Windows Script Host. Follow the installation instructions.)


Installing the Voice Connector for Trusted Internet Locations


Caution Installing the Voice Connector on an Exchange 2007 server is not supported.

Do the following two procedures in the order listed.

To Install the Voice Connector for Exchange 2000


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 If Cisco Unity is also on the server on which you are installing the Voice Connector, disable the Cisco Security Agent service, if applicable.

Step 4 If you are installing the Voice Connector from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 On the Voice Connector Setup Wizard Select Components dialog box, check the Voice Connector for Exchange check box.

Step 7 If you are setting up secure messaging and if Cisco Unity is not on the Exchange server, check the Cisco Secure Messaging Service check box.

Step 8 Click Next.

Step 9 On the Welcome screen, click Next.

Step 10 On the Confirm SMTP Pickup Directory screen, click Next.

Step 11 In the Address Types dialog, check the Trusted Internet Location check box.

Step 12 If you are setting up the system to use other networking options, check the check boxes of the applicable address types.


Note Note that setting up VPIM Networking also requires the installation of the Transport Event Sink.


Step 13 Click Next.

Step 14 On the Confirm Directory dialog box, click Next to launch the setup.

Step 15 If you did not check the Cisco Secure Messaging Service check box in Step 7, skip to Step 16. Otherwise, do the following steps in the Cisco Unity Secure Messaging Service Setup wizard:

a. On the Welcome screen, click Next.

b. On the Choose Destination Folder dialog, specify the destination, and click Next.

c. On the Message Security Settings screen, optionally check the Enable Message Aging check box, and enter the number of days that encrypted messages should be available. (If the check box is unchecked, Cisco Unity will not limit the number of days for which encrypted messages will be available.)

d. Click Next.

e. On the Ready to Install Software screen, click Install.

Step 16 When the setup is complete, click Finish to exit Setup and restart the server.

Step 17 Enable virus-scanning and the Cisco Security Agent services, if applicable.


To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.)

To Determine Whether to Update Windows 2000 Script Host


Step 1 On the Exchange server on which the Voice Connector has been installed, browse to Winnt\System32.

Step 2 Right-click the file Wshom.ocx, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Item Name list, click Product Version to view the version in the Value box.

Step 5 If the version is earlier than 5.6, update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager. (Go to the downloads page of the Microsoft website, and do a keyword search for Windows Script Host. Follow the installation instructions.)


Installing the Voice Connector for VPIM Networking


Caution Installing the Voice Connector on an Exchange 2007 server is not supported.

To set up VPIM Networking, the Voice Connector and the Transport Event Sink must be installed. Although you use the same Voice Connector installation program to install these components, where you install them depends on the network configuration.

If you are installing the Voice Connector on multiple Exchange servers, in most cases you install the Transport Event Sink only once. The Exchange server on which the Transport Event Sink is installed should be the Exchange server that will receive incoming VPIM messages. Only one instance of the Transport Event Sink is necessary when all VPIM messages will be routed through a single Exchange server. When incoming VPIM messages will be routed through multiple Exchange servers, the Voice Connector and Transport Event Sink should be installed on each of the servers.

Do the following three procedures, as applicable.

To Install the Voice Connector for Exchange 2000 and Optionally, the Transport Event Sink, on the Same Server


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 If Cisco Unity is also on the server on which you are installing the Voice Connector, disable the Cisco Security Agent service, if applicable.

Step 4 If you are installing the Voice Connector from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 On the Voice Connector Setup Wizard Select Components dialog box, check the Voice Connector for Exchange check box.

Step 7 If you are setting up secure messaging and if Cisco Unity is not on the Exchange server, check the Cisco Secure Messaging Service check box.

Step 8 If you are installing the Transport Event Sink on the same server, check the Transport Event Sink for VPIM Networking check box.

Step 9 Click Next.

Step 10 If you did not check the Transport Event Sink for VPIM Networking check box in Step 8, skip to Step 11. Otherwise, do the following steps:

a. On Transport Event Sink wizard Welcome screen, click Next.

b. On the Choose Destination Folder dialog box, specify the destination, and click Next.

c. On Enter Domain Name dialog box, follow the instructions to specify the domain. (Typically, the domain entered is the same as the domain that will be entered on the Primary Location page. Note that the domain does not have to be the same domain as that of the server on which the Transport Event Sink is being installed.)

d. Click Next.

e. On the Ready to Install the Program screen, click Install.

f. When the installation is complete, click Finish.

Step 11 On the Voice Connector for Exchange Welcome screen, click Next.

Step 12 On the Confirm SMTP Pickup Directory screen, click Next.

Step 13 In the Address Types dialog, check the VPIM check box.

Step 14 If you are setting up the system to use other networking options, check the check boxes of the applicable address types.

Step 15 Click Next.

Step 16 On the Confirm Directory dialog box, click Next to launch the setup.

Step 17 If you did not check the Secure Messaging Service check box in Step 7, skip to Step 18. Otherwise, do the following steps in the Cisco Unity Secure Messaging Service Setup wizard:

a. On the Welcome screen, click Next.

b. On the Choose Destination Folder dialog, specify the destination, and click Next.

c. On the Message Security Settings screen, optionally check the Enable Message Aging check box, and enter the number of days that encrypted messages should be available. (If the check box is unchecked, Cisco Unity will not limit the number of days for which encrypted messages will be available.)

d. Click Next.

e. On the Ready to Install Software screen, click Install.

Step 18 When the setup is complete, click Finish to exit Setup and restart the server.

Step 19 Enable virus-scanning and the Cisco Security Agent services, if applicable.


To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.)

To Determine Whether to Update Windows 2000 Script Host


Step 1 On the Exchange server on which the Voice Connector has been installed, browse to Winnt\System32.

Step 2 Right-click the file Wshom.ocx, and click Properties.

Step 3 Click the Version tab.

Step 4 In the Item Name list, click Product Version to view the version in the Value box.

Step 5 If the version is earlier than 5.6, update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager. (Go to the downloads page of the Microsoft website, and do a keyword search for Windows Script Host. Follow the installation instructions.)


To Install Only the Transport Event Sink on a Separate Exchange Server


Step 1 Log on to the Exchange server on which you are installing the Transport Event Sink.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 If Cisco Unity is also on the server on which you are installing the Transport Event Sink, disable the Cisco Security Agent service, if applicable.

Step 4 If you are installing the Transport Event Sink by running the Voice Connector installation program from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 On the Voice Connector Setup Wizard Select Components dialog box, check the Transport Event Sink for VPIM Networking check box, and click Next.

Step 7 On Transport Event Sink wizard Welcome screen, click Next.

Step 8 On the Choose Destination Folder dialog box, specify the destination, and click Next.

Step 9 On Enter Domain Name dialog box, follow the instructions to specify the domain. (Typically, the domain entered is the same as the domain that will be entered on the Primary Location page. Note that the domain does not have to be the same domain as that of the server on which the Transport Event Sink is being installed.)

Step 10 Click Next.

Step 11 On the Ready to Install the Program screen, click Install.

Step 12 When the installation is complete, click Finish to exit Setup and restart the server.

Step 13 Enable virus-scanning and the Cisco Security Agent services, if applicable.


Uninstalling the Voice Connector

The uninstall procedure that you use depends on the Cisco Unity Voice Connector version in use. Beginning with Cisco Unity version 4.0(1), the Voice Connector itself was assigned a version separate from the Cisco Unity version. Voice Connector version 12.0(1) is included with Cisco Unity 5.0(1).

To determine the version of an installed Voice Connector, see the "Determining the Voice Connector Version" section.

In the following "Uninstall Procedures" section, do the procedure that is applicable to your installation, depending on the versions of Exchange, Cisco Unity, and the Voice Connector.

Uninstall Procedures

This section contains three procedures. Do the procedure that applies to your installation:

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 3 Click the Voice Connector component to uninstall:

Exchange 2000 Voice Connector

Cisco Unity Transport Event Sink

Cisco Unity Secure Messaging Service

Step 4 Follow the on-screen prompts to uninstall the component.

Step 5 Repeat Step 3 and Step 4 for each additional component to uninstall.

Step 6 If you did not uninstall the Exchange 2000 Voice Connector, skip to Step 12.

Step 7 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 8 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."

Step 9 Right-click Mailboxes in the left pane, and click Run Cleanup Agent.

Step 10 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and click Purge. Click Yes in the warning dialog box.

Step 11 Close the Exchange System Manager.

Step 12 Close Add/Remove Programs.


To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 3 Click Exchange 2000 Voice Connector.

Step 4 Follow the on-screen prompts to uninstall the Voice Connector.

Step 5 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 6 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."

Step 7 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.

Step 8 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and select Purge. Click Yes in the warning dialog box.

Step 9 Close the Exchange System Manager.


To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 3 Select the Voice Connector.

Step 4 Follow the on-screen prompts to uninstall the Voice Connector.


New and Changed Requirements and Support—Release 12.0(1)

There are no new or changed requirements or support in Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1).

See the release notes of the applicable version for information on new and changed requirements and support in earlier versions of the Voice Connector. Release notes for all versions of the Voice Connector are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

New and Changed Functionality—Release 12.0(1)

This section contains information about new and changed functionality for Cisco Unity Voice Connector for Microsoft Exchange Release 12.0(1) only. See the release notes of the applicable version for information on new and changed functionality in earlier versions of the Voice Connector. Release notes for all versions of the Voice Connector are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Note that the new functionality provided by Voice Connector 12.0(1) is available only with Cisco Unity with Microsoft Exchange, Release 5.0(1) and later.

Exchange 5.5 Version of the Voice Connector Installation Program No Longer Available

Beginning with Cisco Unity 5.0, Exchange 5.5 is no longer supported. Therefore, there is a Voice Connector 12.0(1) installation program only for Exchange 2000 and Exchange 2003.

Installing VPIM Networking Components on Separate Exchange Servers

The Voice Connector installation program can be used to install the components required for VPIM Networking—the Voice Connector for Exchange 2000 and the Transport Event Sink—on separate Exchange servers.

Private Secure Messaging

Beginning with Cisco Unity 5.0(1) and Cisco Unity Voice Connector for Microsoft Exchange 12.0(1), the Private Secure Messaging feature is now referred to as Secure Messaging and the feature has been enhanced in many ways:

Encryption is no longer tied to the private flag and all types of messages can now be encrypted. (In previous versions, only private messages could be encrypted.)

Delivery location settings have been enhanced for sending and receiving encrypted messages to and from remote sites that are networked by using the VPIM, Bridge, and AMIS protocols. You can configure all secure messages to be encrypted and decrypted, or configure only the messages that are marked private to be encrypted and decrypted.

A new type of subscriber account (Trusted Internet subscribers) and a new type of delivery location (Trusted Internet locations) have been created so that secure massages can be sent to Internet subscribers. For more information see the "Trusted Internet Subscribers and Trusted Internet Locations" section.

Message aging can be enabled for encrypted messages. After a specified period of time, the certificate used to encrypt a message will expire and Cisco Unity will no longer be able to decrypt the message. Message aging applies to all encrypted messages regardless of whether the message recipient has listened to the message.

For details on other enhancements to the Secure Messaging feature, see the Release Notes for Cisco Unity Release 5.0(1), available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

For details on how private secure messaging works and on setting it up, see the "Secure Messaging" section in the "Securing Subscriber Messages" chapter of the Security Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

SMTP Networking Option No Longer Available

Beginning with Cisco Unity 5.0, SMTP Networking is no longer supported. Therefore, the Voice Connector installation program for version 12.0(1) does not include the option to install a Voice Connector for SMTP. We recommend that you use VPIM Networking instead.

For information about reconfiguring a system to use VPIM Networking instead of SMTP Networking, see the "Migrating from SMTP Networking to VPIM Networking" chapter in the Networking Guide for Cisco Unity. The guide is available at http://cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Trusted Internet Subscribers and Trusted Internet Locations

Cisco Unity 5.0(1) introduces Trusted Internet subscribers, a new type of subscriber, and Trusted Internet locations, a new type of delivery location. They can both used in conjunction with the Secure Messaging feature when using Voice Connector 12.0(1).

Trusted Internet subscribers are Internet subscribers that are trusted with decrypted secure messages. Trusted Internet subscribers must be associated with a Trusted Internet location. Based on the security settings of the Trusted Internet location, secure messages to Trusted Internet subscribers are decrypted by the Voice Connector before they are sent by the Exchange server. (Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient.)

For more information on changes to the Secure Messaging feature see the "Private Secure Messaging" section.

For more information on Trusted Internet subscribers and Trusted Internet locations, see the Networking Guide for Cisco Unity, at http://cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Installation and Upgrade Notes

SMTP Pickup Directory

If the SMTP pickup directory was not changed in IIS by using metaedit, skip this section.

The Voice Connector places outgoing VPIM messages, outgoing messages to the Cisco Unity Bridge, and outgoing messages to Trusted Internet subscribers in the SMTP pickup directory on the Exchange server on which the Voice Connector is installed. In typical installations, the path to the SMTP pickup directory is C:\Program Files\Exchsvr\Mailroot\vs 1\Pickup. The Microsoft Windows SMTP service monitors the pickup directory, and when it detects a message in the directory, the service attempts to send the message to the destination specified in the message header.

During installation, the Voice Connector setup program obtains the path to the SMTP pickup directory from Active Directory. The Voice Connector setup displays the path on the Confirm SMTP Pickup Directory page and writes the path to the registry in the key HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\AvIvc\SmtpPickupPath. When the Voice Connector service starts, it reads the path stored in the SmtpPickupPath registry key, and subsequently places outgoing VPIM, Bridge, and Trusted Internet subscriber messages in that directory. If you have not changed the location of the SMTP pickup directory, you will not need to take any further action after installing the Voice Connector.

If you changed the SMTP pickup directory in Active Directory, Active Directory automatically updates the IIS metabase. In this case, the Voice Connector will use the path specified in Active Directory, and you will not need to take any further action after installing the Voice Connector. However, if you changed the path to the SMTP pickup directory in the IIS metabase by using metaedit, then Active Directory may not have been updated, and the Voice Connector may place outgoing VPIM, Bridge, and Trusted Internet subscriber messages in a directory that the SMTP service is not monitoring.

You can fix the problem by either changing the path to the SMTP pickup directory in Active Directory or changing the path in the SmtpPickupPath registry key.

To change the path to the SMTP pickup directory in Active Directory, you can use ADSI Edit. The path is stored in the attribute msExchSmtpPickupDirectory. For more information on using ADSI Edit, refer to the Microsoft documentation.

To change the path in the SmtpPickupPath registry key, do the following procedure.

To Change the SmtpPickupPath Registry Key


Step 1 Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (See the "Restoring" topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 3 Expand the key:

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\AvIvc

Step 4 In the right-pane, double-click the SmtpPickupPath value.

Step 5 In the Edit String dialog box, change the path in the Value Data field, and click OK.

Step 6 Close Regedit.

Step 7 Open the Services MMC.

Step 8 Right-click Exchange 2000 Voice Connector (<Server name>), and click Restart.

Step 9 Close the Services MMC.


Caveats

If you have an account with Cisco.com, you can use Bug Toolkit to find more information on caveats of any severity for any release. Bug Toolkit is available at the website http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Cisco Unity Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, see the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html