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Release Notes for Cisco Unity-CM TSP Release 8.4(3)

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Release Notes for Cisco Unity-CM TSP Release 8.4(3)

Table Of Contents

Release Notes for Cisco Unity-CM TSP Release 8.4(3)

Contents

Introduction

System Requirements

Compatibility Information

Determining the Software Version

Cisco Unity-CM TSP

Cisco Unity

Related Documentation

New and Changed Requirements and Support—Release 8.4(3)

Cisco Unity-CM TSP 8.4(3) Versioning Explained

SCCP Version 18 Supported

Support Dropped for Cisco Unity 4.2(1) and Earlier

Support Dropped for Cisco Unity Connection 1.x

New and Changed Functionality—Release 8.4(3)

MWI Constant Message Count for SCCP Integrations (Cisco Unity 8.0 and Later Only)

Installation and Upgrade Information

Downloading Cisco Unity-CM TSP 8.4(3)

Installing Cisco Unity-CM TSP 8.4(3)

Uninstalling the Cisco Unity-CM TSP

Caveats

Troubleshooting

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unity-CM TSP Release 8.4(3)


Published February 2, 2010

These release notes contain information on downloading and installing software, new and changed requirements and support, new and changed functionality, and caveats for Cisco Unity-CM TAPI service provider (TSP) Release 8.4(3).

The Cisco Unity-CM TSP is used only for Cisco Unified Communications Manager SCCP integrations and Cisco Unified Communications Manager Express SCCP integrations.

Cisco Unity-CM TSP version 8.4(3) is automatically installed with Cisco Unity version 8.0(3). To use Cisco Unity-CM TSP 8.4(3) with other supported versions of Cisco Unity, download it from the Cisco Software Download page. (The location is provided in the applicable procedure later in these release notes.)

Contents

Introduction

System Requirements

Related Documentation

New and Changed Requirements and Support—Release 8.4(3)

New and Changed Functionality—Release 8.4(3)

Installation and Upgrade Information

Caveats

Troubleshooting

Obtaining Documentation and Submitting a Service Request

Introduction

The Cisco Unity-CM TSP enables the Skinny Call Control Protocol (SCCP) connection between Cisco Unity and Cisco Unified Communications Manager, or between Cisco Unity and Cisco Unified Communications Manager Express.

System Requirements

A supported version of Cisco Unity running on the Cisco Unity server:

For an integration with Cisco Unified CM, Cisco Unity 5.0 through 8.0.

For an integration with Cisco Unified CM Express, Cisco Unity 5.0 through 8.0.

An account with local administrator privileges must be used to upgrade the Cisco Unity-CM TSP. Otherwise, no Cisco Unity ports will be available after the upgrade.

If you are setting up a Cisco Unified CM integration for the first time, see the applicable version of the Cisco Unified CM integration guide for Cisco Unity, instead of using the instructions in these release notes. Cisco Unified CM integration guides for Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

Compatibility Information

For a list of qualified version combinations, see SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity-CM TSP

Cisco Unity

Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version in Use by Using the Cisco Unity Telephony Integration Manager


Step 1 On the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations.

Step 2 In the UTIM window, in the left pane, click an SCCP integration, if available.

Step 3 In the right pane, click Properties. On the Integration tab, the Cisco Unity-CM TSP version is displayed in the TSP Version field.


To Determine the Cisco Unity-CM TSP Version in Use by Using the AvSkinny.tsp File


Step 1 Browse to the applicable directory, depending on the Windows version:

Windows 2003

Windows\System32 directory

Other versions

WinNT\System32


Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.


Cisco Unity

To Determine the Cisco Unity Version


Step 1 In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.


Related Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, see the Documentation Guide for Cisco Unity Release 8.x. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/documentation/guide/8xcudg.html.

New and Changed Requirements and Support—Release 8.4(3)

This section contains information about new and changed requirements and support in the 8.4(3) release time frame only.

(For information on new and changed requirements and support in earlier versions of the Cisco Unity-CM TSP, see the applicable release notes at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.)

Cisco Unity-CM TSP 8.4(3) Versioning Explained

Field-test versions of Cisco Unity-CM TSP version 8.4 were versioned "8.4(1)" and "8.4(2)" to improve source control. To ensure that field-test sites do not have problems upgrading to this release version, it has been numbered "8.4(3)."

SCCP Version 18 Supported

Cisco Unity-CM TSP 8.4(3) supports Skinny Call Control Protocol (SCCP) version 18.

Support Dropped for Cisco Unity 4.2(1) and Earlier

Cisco Unity-CM TSP 8.4(3) supports only Cisco Unity 5.0 and later. Cisco Unity 4.2(1) and earlier are not supported.

Support Dropped for Cisco Unity Connection 1.x

Cisco Unity-CM TSP 8.4(3) does not support Cisco Unity Connection 1.x. Cisco Unity Connection 2.0(1) and later do not use the Cisco Unity-CM TSP.

New and Changed Functionality—Release 8.4(3)

This section contains information about new and changed functionality in the 8.4(3) release time frame only.

(For information on new and changed requirements and support in earlier versions of the Cisco Unity-CM TSP, see the applicable release notes at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.)

MWI Constant Message Count for SCCP Integrations (Cisco Unity 8.0 and Later Only)

Cisco Unified Communications Manager SCCP integrations support the message-count feature, which displays a real-time count of new and saved messages, and new and saved urgent messages on the Cisco IP phone screen. (The format of the display depends on which phone you are using.) The integration continues to provide the message indicator to indicate that new messages are available.

For the Cisco Unified CM SCCP integration, this feature requires:

Cisco Unified Communications Manager with Skinny Client Control Protocol (SCCP) version 18 or later.

MWI and message count enabled for each subscriber.

These settings can be set in the Cisco Unity Administrator on the Subscribers > Subscribers > Messages page for the subscriber, on the Subscribers > Subscriber Template > Messages page for the subscriber template, and in the Bulk Edit tool in Cisco Unity Tools Depot.

Cisco IP phones capable of displaying the message-count information.

Installation and Upgrade Information

Downloading Cisco Unity-CM TSP 8.4(3)

Installing Cisco Unity-CM TSP 8.4(3)

Uninstalling the Cisco Unity-CM TSP

Downloading Cisco Unity-CM TSP 8.4(3)

Version 8.4(3) is automatically installed with Cisco Unity 8.0. Do the procedure in this section only if you are installing Cisco Unity-CM TSP 8.4(3) on a server running a different supported version of Cisco Unity.

To Download Cisco Unity-CM TSP 8.4(3)


Step 1 Confirm that the Cisco Unity server has at least 6 MB of hard-disk space available for the download file and the extracted files.

Step 2 Log on to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications download page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the download page, you must be logged on to Cisco.com as a registered user.


Step 3 In the tree control on the download page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and click Cisco Unity-CM TSP Version 8.4.

Step 4 On the Select a Release page, click 8.4(3).

Step 5 In the right pane, click the CiscoUnityCMTSP8.4.3.exe link.

Step 6 On the Download Image page, click Download.

Step 7 On the Supporting Documents page, click Agree.

Step 8 Follow the prompts to save the file to the default directory or to the directory of your choice.

Step 9 Unzip the file CiscoUnityCMTSP8.4.3.exe to the default directory or to the directory of your choice.

Step 10 Delete the file CiscoUnityCMTSP8.4.3.exe to free hard-disk space.


Installing Cisco Unity-CM TSP 8.4(3)

Version 8.4(3) is automatically installed with Cisco Unity 8.0. Do the procedure in this section only if you are installing Cisco Unity-CM TSP 8.4(3) on a server running a different supported version of Cisco Unity.

To Install Cisco Unity-CM TSP 8.4(3)


Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).

Step 2 Browse to the directory in which you saved the extracted Cisco Unity-CM TSP files in the "Downloading Cisco Unity-CM TSP 8.4(3)" section, and double-click SkinnySetup.exe.

Step 3 Follow the on-screen prompts.

Step 4 Restart the Cisco Unity server.


Uninstalling the Cisco Unity-CM TSP

It is not necessary to uninstall an earlier version of the Cisco Unity-CM TSP before installing version 8.4(3). The installation process automatically removes the older Cisco Unity-CM TSP.

Caveats

You can find the latest caveat information for Cisco Unity-CM TSP version 8.4(3) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.

Bug Toolkit is available at http://www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.


Note To access Bug Toolkit, you must be signed in to Cisco.com as a registered user.


Release notes for all versions of the Cisco Unity-CM TSP are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Troubleshooting

For information on troubleshooting the Cisco Unity-CM TSP and the phone system integration, see the Troubleshooting Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.