Installation and Administration Guide for the Speech Connect for Cisco Unity Feature
Logging In and Calling the System to Verify Operation
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Logging In and Calling the System to Verify Operation

Table Of Contents

Logging In and Calling the System to Verify Operation

Logging In to the Speech Connect Interface

Viewing the Default Application

Viewing the DNIS Setup for Applications

Calling the System to Verify Operation


Logging In and Calling the System to Verify Operation


This chapter describes how to log in to the Speech Connect administrative interface and call the system to verify that it is operational. After you install and configure the software, your system is set up with a default application that immediately answers calls for testing. We recommend that you follow the steps in this chapter to log in to the system, view the default Application Setup and DNIS Setup values, and then call the system for testing.

See the following sections:

Logging In to the Speech Connect Interface

Viewing the Default Application

Viewing the DNIS Setup for Applications

Calling the System to Verify Operation

Logging In to the Speech Connect Interface

Revised February 2008

This section describes how to log in to the Speech Connect administrative interface. The interface allows you to:

Add, find, and modify employee and department records

Configure system and application parameters

View call session reports

To Log In to the Administrative Interface


Step 1 To access the Speech Connect interface Login page:

Access the system console, log in as the scadmin user and double-click the Speech Connect icon on the Desktop. Firefox will start, and the Speech Connect Login page appears.

Launch a web browser from a PC connected to the network. In the address bar, enter the system name or IP address. The Speech Connect Login page appears.

The Login fields are described in Table 3-1.

Step 2 Enter scadmin and your password, and click Login. The Speech Connect interface appears, defaulting to the Find Employee page.


Table 3-1 Login Fields 

Field
Description
Value

User ID

The login ID that is set during system installation while configuring the Admin Password page. By default, the login is scadmin.

scadmin

Note Default cannot be changed.

Password

The password that you entered for the scadmin login during system installation while configuring the Admin Password page.

At least eight characters with at least one lowercase character (a-z), one uppercase character (A-Z), one numeric digit (0-9), and one special character (!"#$%&`()"+,-./:;<=>?@[\]^_'{/}~).



Note When you log in to the Speech Connect interface on a slow system, you may get an error, "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." Be sure to click Continue so that all of the data from the server will download properly. If you click Stop Script, the data from the server will not finish loading properly, and processes that you attempt to perform in that login session will show as Unimplemented.


Viewing the Default Application

The system is shipped with a default application that contains preset values that you can use to test the system. In addition, you can use the default application as a template to create other customized Speech-Enabled Automated Attendant (SEAA) applications.

To View the Default Application


Step 1 In the Speech Connect interface, click Config and then click Application. The Application Setup page appears with the default application settings.


Note The Recognition and Disambiguation fields are pre-configured with default settings that provide for optimal performance under normal usage. However, you can modify these settings if necessary to improve recognition or change the way the application interacts with callers. For more information about configuring Application Setup parameters, see the "Creating a New Application" section on page 6-1.


Step 2 In the Main Prompts section, the main prompt is set to SayNameMain01.ulaw. To view the text for this prompt, click Modify. An options list appears.

Step 3 Click SayNameMain01.ulaw.

Step 4 To view the text for other prompts, click the prompt name.


Viewing the DNIS Setup for Applications

By default all numbers are routed to the default application. However, if you create a custom application, you need to set one or more numbers to call that application.

To View the DNIS Setup for Applications


Step 1 In the Speech Connect interface, click Config and then click DNIS. The DNIS Setup page appears.


Note No DNIS setup is required to call the default application. By default, all numbers routed to the system will call the default application. If you create another application, then you must set a DNIS to call that application. For more information, see the "Setting Up DNIS to the Application" section on page 6-2.



Calling the System to Verify Operation

The Speech Connect system is shipped with a default application that you can use to call and quickly verify that the system is working.

To Call the System to Verify Operation


Step 1 Configure your call-control software to route one or more phone numbers or extensions to the Speech Connect system. For more information, see the "Cisco Unified Communications Manager Integration Methods (For Cisco Unified CM Versions 4.x and 5.x)" chapter.

Step 2 Call a phone number or extension that is routed to the system. The system should answer with the following default Main prompt:

Who would you like to reach?

Step 3 If configured, call other phone numbers or extensions that are routed to the system. The default Main prompt will play.


Note If you set up multiple applications, be sure to configure the DNIS Setup for each application. To test a multiple application setup, you can configure a different Main prompt for each application. Then you can call each extension to test that the correct application answers the call. For more information about creating applications, see the "Creating a New Application" section on page 6-1.


You have now successfully verified the basic Speech Connect operation.