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Release Notes for Cisco Security Agent for Cisco Unity, Release 3.1(4)

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Release Notes for Cisco Security Agent for Cisco Unity, Release 3.1(4)

Table Of Contents

Release Notes for Cisco Security Agent for Cisco Unity, Release 3.1(4)

Contents

Introduction

Requirements and Supported Software

Requirements and Supported Software—Cisco Unity or Cisco Unity Voice Recognition

Software Requirements—Cisco Unity

Software Requirements—Cisco Unity Voice Recognition

Supported Optional Software—Cisco Unity or Cisco Unity Voice Recognition

Requirements and Supported Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Software Requirements—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Supported Optional Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Requirements and Supported Software—Cisco Unity Bridge

Software Requirements—Cisco Unity Bridge

Supported Optional Software—Cisco Unity Bridge

Determining the Software Version

Related Documentation

New and Changed Support—Release 3.1(4)

CA Anti-Virus Version 8.0 and Later

New and Changed Functionality—Release 3.1(4)

Installation and Upgrade Information

Downloading Cisco Security Agent for Cisco Unity 3.1(4)

Installing Cisco Security Agent for Cisco Unity 3.1(4)

Upgrading to Cisco Security Agent for Cisco Unity 3.1(4)

Disabling and Re-enabling the Cisco Security Agent Service

Uninstalling Cisco Security Agent for Cisco Unity

Important Notes on Using Cisco Security Agent for Cisco Unity

Cisco Security Agent Service Must Be Disabled for Specific Tasks

Locations in Which Cisco Security Agent Logs Events

Custom SQL Server Backups Must Be Written to a SQLBackups Directory (Cisco Unity Only)

Web Browsing from a Server on Which Cisco Security Agent for Cisco Unity Is Installed

Caveats

Open Caveat—Release 3.1(4)

Resolved Caveats—Release 3.1(4)

Troubleshooting Information

Blue-Screen Condition (Cisco Unity Only)

MAPI Network Error (Cisco Unity Only)

Unexplained Problems, or Errors from Cisco Security Agent

Second Attempt to Install Software Fails Without a Warning

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Security Agent for Cisco Unity, Release 3.1(4)


Revised April 03, 2012 (Originally Published May 21, 2008)

These release notes provide download, installation, and upgrade instructions, information on new and changed requirements, support and functionality, and caveats for Cisco Security Agent for Cisco Unity, Release 3.1(4).

Cisco Security Agent for Cisco Unity software is available from the Cisco Download Software website. (The location is provided in the download procedure later in these release notes.)

Contents

These release notes contain the following sections:

Introduction

Requirements and Supported Software

Related Documentation

New and Changed Support—Release 3.1(4)

New and Changed Functionality—Release 3.1(4)

Installation and Upgrade Information

Important Notes on Using Cisco Security Agent for Cisco Unity

Caveats

Troubleshooting Information

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco Security Agent for Cisco Unity is a standalone Cisco Security Agent that is provided free of charge by Cisco Systems for use with the following software:

Cisco Unity

Cisco Unity voice recognition

Cisco Unity Connection 1.x

Cisco Unity Connection 1.x voice recognition

Cisco Unity Bridge

The standalone Cisco Security Agent provides:

Intrusion detection and prevention.

Defense against previously unknown attacks because it does not require signatures, as antivirus software does.

Reduced downtime, attack propagation, and cleanup costs.

The agent provides Windows platform security (host intrusion detection and prevention) that is based on a tested set of security rules known as a policy. The policy allows or denies specific system actions before system resources are accessed, based on the following criteria:

The resources being accessed.

The operation being invoked.

The process invoking the action.

This occurs transparently and does not greatly hinder overall system performance.

Version 3.1(4) of the standalone Cisco Security Agent for Cisco Unity is compiled with Cisco Security Agent version 5.2.0, build 245.


Caution Do not view Cisco Security Agent for Cisco Unity as providing complete security for the supported software. Instead, view it as an additional line of defense that, when used correctly with other standard defenses such as antivirus software and firewalls, provides enhanced security. Cisco Security Agent for Cisco Unity provides enhanced defense for many different installations and configurations, and therefore cannot enforce network access control rules, which block outbound or inbound network traffic, or act as a host-based firewall.

The best starting point for references to security and voice products is http://www.cisco.com/go/ipcsecurity. We recommend the IP Telephony Security Operations Guide to Best Practices.

In addition, refer to the applicable version of the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Requirements and Supported Software

See the applicable section:

Requirements and Supported Software—Cisco Unity or Cisco Unity Voice Recognition

Requirements and Supported Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Requirements and Supported Software—Cisco Unity Bridge

Determining the Software Version

Requirements and Supported Software—Cisco Unity or Cisco Unity Voice Recognition

See the applicable section:

Software Requirements—Cisco Unity

Software Requirements—Cisco Unity Voice Recognition

Supported Optional Software—Cisco Unity or Cisco Unity Voice Recognition

Software Requirements—Cisco Unity

Cisco Unity version 4.0(1) or later running on the Cisco Unity server.

Microsoft Windows Server 2003 in English, Windows 2000 Server in English, or Windows 2000 Advanced Server in English running on the Cisco Unity server. Other language versions are not supported.


Note If you install Cisco Security Agent for Cisco Unity on a server running Windows in Japanese, the display of some non-ASCII characters will be corrupted.


A qualified message store:

If the message store is installed on the Cisco Unity server, Microsoft Exchange 2003, Exchange 2000, or Exchange 5.5 for the message store.

If the message store is not installed on the Cisco Unity server, IBM Lotus Domino, Microsoft Exchange 2007, Exchange 2003, Exchange 2000, or Exchange 5.5 for the message store.

Cisco Security Agent for Cisco Unity can be installed on Exchange 2003 or Exchange 2000 server(s) and/or on the domain controller/global catalog server (DC/GC) only when Cisco Unity is installed in a Voice Messaging configuration.

Do not install Cisco Security Agent for Cisco Unity:

On the message store server(s) or the DC/GC when Cisco Unity is installed in a Unified Messaging configuration.

On a Domino server.

On a server running a 64-bit version of Windows.

Software Requirements—Cisco Unity Voice Recognition

Cisco Unity version 5.0(1) or later voice-recognition software running on the Cisco Unity voice-recognition server.

Microsoft Windows Server 2003 in English running on the Cisco Unity voice-recognition server. Other language versions are not supported.


Note If you install Cisco Security Agent for Cisco Unity on a server running Windows in Japanese, the display of some non-ASCII characters will be corrupted.


Supported Optional Software—Cisco Unity or Cisco Unity Voice Recognition

Only the following optional software has been qualified for use on a Cisco Unity server or a Cisco Unity voice-recognition server that is running Cisco Security Agent for Cisco Unity:

Adobe Acrobat Reader, version 4 and later.

CA Anti-Virus for the Enterprise version 8.0 and later (formerly called eTrust Antivirus)

McAfee NetShield for Microsoft Windows NT and Windows 2000, version 4.5 and later.

NetIQ AppManager for Cisco Voice Mail, version 6.0 and later. (Install only the agent on the Cisco Unity server.)

Symantec

AntiVirus Corporate Edition, version 8.1 and later.

Norton AntiVirus for Microsoft Windows NT and Windows 2000, version 5.02 and later.

Trend Micro

ScanMail for Microsoft Exchange 2000, version 5 and later.

ServerProtect for Microsoft Windows, version 5.5 and later.

VERITAS

Backup Exec for Microsoft Windows NT and Windows 2000, version 8.6 and later.

NetBackup, version 4.5 and later.

Windows Automatic Update. It must be configured not to automatically download updates to the Cisco Unity server.

WinZip, version 7 and later.

The support policy for optional software on the Cisco Unity and on Cisco Unity voice-recognition servers is available in the applicable version of Supported Hardware and Software, and Support Policies for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

If a customer wants to use third-party software (including modified CSA policies) that is not supported for use with Cisco Security Agent for Cisco Unity, the customer can use a licensed version of CiscoWorks Management Center for Cisco Security Agents to create, customize, deploy, and manage Cisco Security Agents that are compatible with the desired third-party software.  

Requirements and Supported Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

See the applicable section:

Software Requirements—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Supported Optional Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Software Requirements—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Cisco Unity Connection version 1.x when installed on a Cisco Unity Connection or Connection voice-recognition server.


Note For Cisco Unity Connection 2.x and later, Cisco Security Agent is part of the installation of the Linux operating system and Connection, and cannot be installed or upgraded separately.


To allow Cisco Security Agent for Cisco Unity to support a variety of deployments, the agent does not enforce network access control based on inbound ports and protocols. For Connection, the Windows Server 2003 firewall enforces network access control based on inbound ports and protocols. The firewall is configured with exceptions for Connection functionality during Connection Setup. To change the firewall configuration or to disable the firewall, use the Cisco Unity Connection Network Security wizard (NetworkSecurityWizard.exe) in the directory G:\Cisco Systems\Cisco Unity Connection\TechTools on the Connection server.

Microsoft Windows Server 2003 Standard Edition in English running on the Cisco Unity Connection server. Other language versions are not supported.


Note If you install Cisco Security Agent for Cisco Unity on a server running Windows in Japanese, the display of some non-ASCII characters will be corrupted.


Supported Optional Software—Cisco Unity Connection 1.x or Connection 1.x Voice Recognition

Only the following optional software has been qualified for use on a Cisco Unity Connection 1.x or Connection 1.x voice-recognition server that is running Cisco Security Agent for Cisco Unity:

Adobe Acrobat Reader, version 4 and later.

CA eTrust Antivirus, version 7.0.

McAfee VirusScan Enterprise 8.0i and later.

Symantec AntiVirus Corporate Edition, version 9.0 and later.

Trend Micro Server Protect for Microsoft Windows, version 5.56 and later.

Windows Automatic Update. It must be configured not to automatically download updates to the Cisco Unity server.

WinZip, version 7 and later.

The support policy for optional software on the Cisco Unity Connection or Connection voice-recognition server is available in the applicable version of Supported Hardware and Software, and Support Policies for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

If a customer wants to use third-party software (including modified CSA policies) that is not supported for use with Cisco Security Agent for Cisco Unity, the customer can use a licensed version of CiscoWorks Management Center for Cisco Security Agents to create, customize, deploy, and manage Cisco Security Agents that are compatible with the desired third-party software.

Requirements and Supported Software—Cisco Unity Bridge

See the applicable section:

Software Requirements—Cisco Unity Bridge

Supported Optional Software—Cisco Unity Bridge

Software Requirements—Cisco Unity Bridge

Cisco Unity Bridge version 3.1(1) or later running on the Bridge server.

Microsoft Windows Server 2003 or Windows 2000 Server in English running on the Bridge server. Other language versions are not supported.


Note If you install Cisco Security Agent for Cisco Unity on a server running Windows in Japanese, the display of some non-ASCII characters will be corrupted.


Supported Optional Software—Cisco Unity Bridge

Only the following optional software has been qualified for use on a Bridge server that is running Cisco Security Agent for Cisco Unity:

McAfee NetShield for Microsoft Windows NT and Windows 2000, version 4.5 and later.

VERITAS

Backup Exec for Microsoft Windows NT and Windows 2000, version 8.6.

NetBackup version 4.5 and later.

Windows Automatic Update. It must be configured not to automatically download updates to the Bridge server

The support policy for optional software on the Cisco Unity Bridge is available in the applicable version of Cisco Unity Bridge System Requirements, and Supported Hardware and Software at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

If a customer wants to use third-party software (including modified CSA policies) that is not supported for use with Cisco Security Agent for Cisco Unity, the customer can use a licensed version of CiscoWorks Management Center for Cisco Security Agents to create, customize, deploy, and manage Cisco Security Agents that are compatible with the desired third-party software.

Determining the Software Version

The version of Cisco Security Agent for Cisco Unity and the version of the policy with which the agent was created are the same. Do the following procedure to determine the version for both the agent and the policy.

To Determine the Cisco Security Agent for Cisco Unity Version and Policy Version in Use


Step 1 Double-click the Cisco Security Agent taskbar icon.

Step 2 In the tree control on the left of the Cisco Security Agent Panel, click Status.

Step 3 The version number in the Product ID field applies both to Cisco Security Agent for Cisco Unity and to the policy that the agent was created with.


To Determine the Version of the Cisco Security Agent Engine


Right-click the Cisco Security Agent taskbar icon, and click About.


Related Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

For Cisco Unity Bridge documentation on Cisco.com, see http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

For information on Cisco Security Agent version 5.2.0, build 245, with which Cisco Security Agent for Cisco Unity version 3.1(4) was compiled, search for the readme file CSA_5.2.0.245_readme.txt on http://cisco.com.


Note To access the readme, you must be logged on to Cisco.com as a registered user.


New and Changed Support—Release 3.1(4)

This section contains information about new and changed support for Cisco Security Agent for Cisco Unity Release 3.1(4) only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of Cisco Security Agent for Cisco Unity. Release notes for all versions of Cisco Security Agent for Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

CA Anti-Virus Version 8.0 and Later

Cisco Security Agent for Cisco Unity supports installing CA Anti-Virus for the Enterprise version 8.0 and later (formerly called eTrust Antivirus) on Cisco Unity and Cisco Unity voice-recognition servers.

New and Changed Functionality—Release 3.1(4)

There is no new or changed functionality in this release; see the "Resolved Caveats—Release 3.1(4)" section. Refer to the release notes of the applicable version for information about new and changed functionality in earlier versions of Cisco Security Agent for Cisco Unity. Release notes for all versions of Cisco Security Agent for Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Installation and Upgrade Information

Downloading Cisco Security Agent for Cisco Unity 3.1(4)

Installing Cisco Security Agent for Cisco Unity 3.1(4)

Upgrading to Cisco Security Agent for Cisco Unity 3.1(4)

Disabling and Re-enabling the Cisco Security Agent Service

Uninstalling Cisco Security Agent for Cisco Unity

Downloading Cisco Security Agent for Cisco Unity 3.1(4)

Revised 03 April, 2012

Cisco Security Agent for Cisco Unity is included in the Cisco Unity Server Updates wizard. Although you can download Cisco Security Agent for Cisco Unity by itself, we recommend that you download and run the latest Server Updates wizard to install Cisco Security Agent for Cisco Unity and the latest recommended Microsoft updates.

(For a list of Microsoft updates that are installed by the wizard, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/updates/wizard/cuupwz.html.)

To Download the Server Updates Wizard


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unified Communications Applications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 Expand Products > Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity , click Cisco Unity Version 7.0, and click Microsoft Updates for Cisco Unity/Unity Connection.

Step 3 Under Latest Releases, click the link for the latest version, and confirm that the computer you are using has sufficient hard-disk space for the downloaded file and for the extracted wizard. You will need approximately two times the total of the download file size.

Step 4 Follow the on-screen prompts to complete the download. Make note of the MD5 value.

Step 5 For the downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. This utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 6 Extract the Cisco Unity Server Updates wizard to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 7 Burn a CD for the wizard, and label it "Cisco Unity Server Updates wizard <date>." Note the following considerations:

Use the Joliet file system, which accommodates file names up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Step 8 When you are done extracting the wizard, delete the downloaded .exe file to free disk space.


Installing Cisco Security Agent for Cisco Unity 3.1(4)


Note If you are upgrading Cisco Security Agent for Cisco Unity to version 3.1(4), see the "Upgrading to Cisco Security Agent for Cisco Unity 3.1(4)" section.


We recommend that you install Cisco Security Agent for Cisco Unity after regular business hours because the installation process will affect system performance. In addition, when the installation completes, you must restart the server for Cisco Security Agent for Cisco Unity to start working.


Caution Do not install Cisco Security Agent for Cisco Unity by using Windows Terminal Services, or the installation will fail.

To Install Cisco Security Agent for Cisco Unity 3.1(4)


Step 1 Log on to the server by using an account that is a member of the local Administrators group.

Step 2 If Windows Automatic Update is configured to automatically download updates from the Microsoft website, disable it.

Step 3 If antivirus software is installed on the server, disable and stop the scanning services:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, double-click the name of the first virus-scanning service.

c. On the General tab, click Stop to stop the service immediately.

d. In the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.

e. Click OK to close the Properties dialog box.

f. Repeat Step b through Step e for each of the remaining virus-scanning services.

g. When the services have been disabled, close the Services MMC.

Step 4 Insert the Cisco Unity Server Updates Wizard CD into the DVD drive.

Step 5 Browse to the root directory, and double-click ServerUpdatesWizard.exe.

Step 6 Follow the on-screen prompts to complete the installation of Cisco Security Agent for Cisco Unity and Microsoft updates.


Note If you are accessing the server by using Remote Desktop or a VNC client, the Remote Desktop or VNC session will be disconnected when Cisco Security Agent for Cisco Unity restarts the network interface. If the session does not reconnect automatically, reconnect manually to finish the Server Updates wizard.


Step 7 When the installation completes, click Yes, I Want to Restart My Computer Now, and click Finish.

Cisco Security Agent for Cisco Unity begins to work as soon as you restart the server. You do not need to configure the application.

Step 8 If antivirus software is installed on the server, re-enable and start the scanning services:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, double-click the name of the first virus-scanning service.

c. On the General tab, in the Startup Type list, click Automatic to re-enable the service.

d. Click Start to start the service.

e. Click OK to close the Properties dialog box.

f. Repeat Step b through Step e for each of the remaining virus-scanning services.

g. When the services have been disabled, close the Services MMC.


Upgrading to Cisco Security Agent for Cisco Unity 3.1(4)

Do the following tasks in the order listed to upgrade to version 3.1(4) of Cisco Security Agent for Cisco Unity. The tasks refer to sections in these release notes.

1. Download the software. See the "Downloading Cisco Security Agent for Cisco Unity 3.1(4)" section.

2. Stop and disable the Cisco Security Agent service. See the procedure "To Stop and Disable the Cisco Security Agent Service" in the "Disabling and Re-enabling the Cisco Security Agent Service" section.

3. Uninstall the previous version. See the "Uninstalling Cisco Security Agent for Cisco Unity" section.

4. Install version 3.1(4). See the "Installing Cisco Security Agent for Cisco Unity 3.1(4)" section. When the installation is complete, the Cisco Security Agent service is enabled automatically.

Disabling and Re-enabling the Cisco Security Agent Service

The Cisco Security Agent service must be stopped and disabled before you install or upgrade any software on a server on which Cisco Security Agent for Cisco Unity is installed.

(For information on other situations in which you must disable the Cisco Security Agent service, see the "Cisco Security Agent Service Must Be Disabled for Specific Tasks" section.)

This section contains two procedures:

To Stop and Disable the Cisco Security Agent Service

To Re-enable and Start the Cisco Security Agent Service


Caution When you stop and disable the Cisco Security Agent service, you must re-enable and start it before it can monitor the server again.

To Stop and Disable the Cisco Security Agent Service


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 On the General tab, click Stop to stop the service immediately.

Step 4 In the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 When the service has been disabled, close the Services MMC.


To Re-enable and Start the Cisco Security Agent Service


Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the right pane, double-click Cisco Security Agent.

Step 3 On the General tab, in the Startup Type list, click Automatic to re-enable the service.

Step 4 Click Start to start the service.

Step 5 Click OK to close the Cisco Security Agent Properties dialog box.

Step 6 When the service has been re-enabled, close the Services MMC.


Uninstalling Cisco Security Agent for Cisco Unity

To Uninstall Cisco Security Agent for Cisco Unity


Step 1 If you not already done so, stop and disable the Cisco Security Agent service. See the "To Stop and Disable the Cisco Security Agent Service" procedure.

Step 2 On the Windows Start menu, click Programs > Cisco Systems > Uninstall Cisco Security Agent.

Step 3 Click Yes to confirm that you want to uninstall Cisco Security Agent for Cisco Unity.

Step 4 Click Yes again to restart the server.


Important Notes on Using Cisco Security Agent for Cisco Unity

The following sections contain information on using Cisco Security Agent for Cisco Unity:

Cisco Security Agent Service Must Be Disabled for Specific Tasks

Locations in Which Cisco Security Agent Logs Events

Custom SQL Server Backups Must Be Written to a SQLBackups Directory (Cisco Unity Only)

Web Browsing from a Server on Which Cisco Security Agent for Cisco Unity Is Installed

Cisco Security Agent Service Must Be Disabled for Specific Tasks

Stop and disable the Cisco Security Agent service in the following situations, or Cisco Security Agent for Cisco Unity may interrupt or block selected actions:

For Cisco Unity only, before you use any tool in:

The CommServer\Utilities directory.

The CommServer\TechTools directory.

For Cisco Unity Connection only, before you use any tool in:

The Cisco Unity Connection\Utilities directory.

The Cisco Unity Connection\TechTools directory.

Before you use any tool that you download from the Cisco Unity Tools website.

Before you install any software on a server on which Cisco Security Agent for Cisco Unity is installed.

For Cisco Unity only, before you run the Configure Cisco Unity Failover wizard.

Before you upgrade any software on a server on which Cisco Security Agent for Cisco Unity is installed. This also applies to automatic upgrades (for example, installing service packs by using group policy objects or custom scripts). Cisco Security Agent for Cisco Unity allows supported antivirus applications to automatically download and install upgrades to antivirus components.

Before you add, change, or delete values in the Windows registry.

Before you change Windows system or boot files.


Caution When you disable and stop the Cisco Security Agent service, you must re-enable and start it before it can monitor the server again.

For instructions on disabling and re-enabling the service, see the "Disabling and Re-enabling the Cisco Security Agent Service" section.

Locations in Which Cisco Security Agent Logs Events

Cisco Security Agent logs events in the following three locations:

Windows application
event log

Events that are generated by Cisco Security Agent have an event source of CSAgent.

Securitylog.txt

Cisco Security Agent logs one event per line. The data in the file is in comma-separated-value format. In general, there should not be many entries in the file, so you should be able to read it in a text editor, for example, Notepad. (You might want to turn off word wrap.) If there are a lot of entries, you can view the data more easily if you copy the file to a computer on which a spreadsheet application is installed, change the file-name extension from .txt to .csv, and open the file in the spreadsheet application.

To view the log, double-click the Cisco Security Agent taskbar icon. In the tree control on the left of the Cisco Security Agent Panel, click Messages. Then click View Log. (The log appears in the Program Files\Cisco Systems\CSAgent\Log directory.)

Current messages

To display events that have occurred since you logged on to Windows, double-click the Cisco Security Agent taskbar icon. In the Cisco Security Agent Panel, click Messages.


Custom SQL Server Backups Must Be Written to a SQLBackups Directory (Cisco Unity Only)

If you use custom scripts to trigger a backup of the SQL Server or MSDE database for Cisco Unity, and if you are backing up to a location other than the directory in which SQL Server or MSDE was installed, create a directory named SQLBackups and save backups to that directory. This will avoid problems caused by Cisco Security Agent restrictions on the SQL Server process.

The SQLBackups directory can be anywhere in the path, for example, D:\SQLBackups or G:\Backups\SQLBackups\UnityDBBackups.


Note Cisco Unity Connection does not support third-party backup software.


Web Browsing from a Server on Which Cisco Security Agent for Cisco Unity Is Installed


Caution Do not use a server on which Cisco Security Agent for Cisco Unity is installed for web browsing, or you may inadvertently download malicious content. Some Cisco Security Agent protections for Internet Explorer were removed from Cisco Security Agent for Cisco Unity to allow the Cisco Unity Administrator and Cisco Unity Connection Administration to function properly.

Caveats

This section describes Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Security Agent for Cisco Unity 3.1(4)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/go/bugs.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for Cisco Security Agent for Cisco Unity 3.1(4) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Security Agent for Cisco Unity. Release notes for all versions of Cisco Security Agent for Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Open Caveat—Release 3.1(4)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Cisco Security Agent for Cisco Unity Release 3.1(4) Open Caveat 

Caveat Number
Component
Severity
Description

CSCsm33672

voicecsa

3

CSA - Uninstalling enables Windows Firewall breaking Unity Failover7.0


Resolved Caveats—Release 3.1(4)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)


Note The following table lists only the resolved caveats that are specific to Cisco Security Agent for Cisco Unity. For a separate list of caveats that were resolved in Cisco Security Agent version 5.2.0, build 245, with which Cisco Security Agent for Cisco Unity version 3.1(4) was compiled, search for the readme file CSA_5.2.0.245_readme.txt on http://cisco.com.


Table 2 Cisco Security Agent for Cisco Unity Release 3.1(4) Resolved Caveats 

Caveat Number
Severity
Component
Description

CSCef04484

3

voicecsa

Trend Micro updates blocked by Cisco Security Agent on Unity

CSCef26489

3

voicecsa

CSA Rules Conflict with Exchange Data Paths

CSCef52573

3

voicecsa

SQL Backup Failure with CSA for Unity

CSCef73516

3

voicecsa

CSA for Unity impacts service control manager

CSCef73638

3

voicecsa

CSA for Unity stops automatic service startup

CSCeg70939

3

voicecsa

CSA for Unity prevents Veritas BackupExec 9 and later from running

CSCeg85461

3

voicecsa

CSA for Unity stops Norton AntiVirus 9

CSCsa64708

3

voicecsa

CSA: CsEventSync StoreFiles message copy prevented by CSA

CSCsa73982

3

voicecsa

CSA for Unity does not allow SQL to write UnityDistributionDb.bak

CSCsc79687

3

voicecsa

New registry activity causes conflict with CSA

CSCse00695

3

voicecsa

CSA prevents Subscriber page to load in SA when alias contains .log

CSCse51014

3

voicecsa

CSA prevents Subscriber page to load in SA when name contains [

CSCse68141

3

voicecsa

VUI: CSA blocks start of mrcp-server and compilation-server processes

CSCsg26990

3

voicecsa

CSA prevents Unity logging to data_inetinfo file in non-default location

CSCsh15515

3

voicecsa

CSA 4.5.1.639 with Unity 4.2.1 blue screened upon installation

CSCsi51247

3

voicecsa

BSOD on 7845-H2 with CSA and Windows 2003 SP2


Troubleshooting Information

The following sections contain information on troubleshooting Cisco Security Agent for Cisco Unity:

Blue-Screen Condition (Cisco Unity Only)

MAPI Network Error (Cisco Unity Only)

Unexplained Problems, or Errors from Cisco Security Agent

Second Attempt to Install Software Fails Without a Warning

Blue-Screen Condition (Cisco Unity Only)

Cisco Security Agent for Cisco Unity may cause a blue screen on a Cisco Unity 4.0(3) or earlier server running Windows 2000 Advanced Server and Cisco Unity-CM TSP version 7.0(3) or earlier (Cisco Unity caveat CSCed14125).

To prevent or fix the problem, install Cisco Unity version 4.0(4) or later and Cisco Unity-CM TSP version 7.0(4) or later.

MAPI Network Error (Cisco Unity Only)

The Cisco Unity system may experience network-type problems, including subscribers unable to access their mailboxes and a MAPI error in the event log indicating a network problem (Cisco Unity caveat CSCee13192). Such problems have been seen on heavily loaded Cisco Unity 4.0(4) and earlier systems with Cisco Security Agent for Cisco Unity installed, and running on four-processor servers with hyperthreading turned on. Once the symptoms start occurring, 5 percent to 10 percent of all calls are affected.

To prevent or fix the problem, either disable hyperthreading in the BIOS on the Cisco Unity server, or install Cisco Unity-CM TSP version 7.0(4b) or later and keep hyperthreading turned on.

Unexplained Problems, or Errors from Cisco Security Agent

Do the procedure in this section if you encounter any of the following problems after installing Cisco Security Agent for Cisco Unity:

Problems with Cisco applications that cannot otherwise be explained.

Cisco Security Agent errors in the Windows event log or in the Cisco Security Agent log file, <Drive>:\Program Files\Cisco\CSAgent\log\securitylog.txt.

Cisco Security Agent error messages displayed on the screen.

If you cannot determine the cause of a Cisco Security Agent log entry or error message, contact Cisco TAC.

To Troubleshoot Unexplained Problems, or Errors from Cisco Security Agent


Step 1 Stop the Cisco Security Agent service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, double-click Cisco Security Agent.

c. On the General tab, click Stop to stop the service immediately.

d. Click OK to close the Cisco Security Agent Properties dialog box.

Step 2 Do the operation that caused the error message.

Step 3 Restart the Cisco Security Agent service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, double-click Cisco Security Agent.

c. On the General tab, click Start to restart the service.

d. Click OK to close the Cisco Security Agent Properties dialog box.

Step 4 Do the operation that caused the error message.

Step 5 If the operation completes successfully with the Cisco Security Agent suspended and continues to fail with the Cisco Security Agent enabled, confirm that all of the software running on the server is listed as supported in the "Requirements and Supported Software" section.

If unsupported software is installed on the server, remove the unsupported software and repeat this procedure.

Step 6 If you are unable to resolve the problem, contact Cisco TAC and send them the Cisco Security Agent log file, <Drive>:\Program Files\Cisco\CSAgent\log\securitylog.txt.


Second Attempt to Install Software Fails Without a Warning

In the following case, an attempt to install software will fail without a warning:

1. You tried to install software without first stopping and disabling the Cisco Security Agent service.

2. Cisco Security Agent displayed the message

"Cisco Security Agent: A problem was detected, press one of the action buttons below.
Are you installing/uninstalling software? If not, this operation is suspicious."

3. You clicked No.

4. You stopped and disabled the Cisco Security Agent service.

5. You tried again to install the software, but nothing happened.

When you clicked No in Step 3., your answer was cached in memory. The cache is cleared automatically after an hour. To clear the cache immediately so you can install the software now, do the following procedure.

To Clear the Cisco Security Agent Memory Cache So You Can Install Software


Step 1 In the Windows taskbar, double-click the Cisco Security Agent icon.

Step 2 In the tree control on the left of the Cisco Security Agent Panel, click User Query Responses.

Step 3 Click Clear.

Step 4 Click OK to close the Cisco Security Agent Panel.

Step 5 Before you retry installing software on the server, stop and disable the Cisco Security Agent service. See the procedure "To Stop and Disable the Cisco Security Agent Service" section.

Step 6 After you install the software, re-enable and restart the Cisco Security Agent service. See the procedure "To Re-enable and Start the Cisco Security Agent Service" section.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.