User Guide for the Cisco Unity Phone Interface (Release 8.x with Microsoft Exchange
Changing Settings for Call Transfer Rules
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Changing Settings for Call Transfer Rules

Table Of Contents

Changing Settings for Call Transfer Rules

About Call Transfer Rules

Standard Transfer Rule

Alternate Transfer Rule

Closed Transfer Rule

Follow-Me Here Transfer Rule

Follow-Me Home Transfer Rule

Follow-Me Mobile Transfer Rule

Changing the Settings for Call Transfer Rules


Changing Settings for Call Transfer Rules


About Call Transfer Rules

Changing the Settings for Call Transfer Rules

About Call Transfer Rules

This section describes the transfer rules available to you and how they work. Note that Cisco Unity follows the transfer rule that you enable for the applicable situation, while some transfer rules override other rules when they are enabled.

Call transfer rules control how Cisco Unity handles incoming indirect calls, which are from callers who do not dial you directly (for example, callers who dial the main phone number for your organization to reach you). For direct calls—when outside callers or other subscribers dial your personal phone number to reach you—your Cisco Unity transfer settings do not apply.

You can choose to answer indirect calls, or you can have indirect calls routed immediately to voicemail.


Tip To set up call transfers for direct calls to your extension, talk to your Cisco Unity administrator. Your desk phone or even the phone system that your organization uses may offer transfer features that you can use to manage direct calls.


Standard Transfer Rule

This transfer rule applies during the work hours that your Cisco Unity administrator specified for your organization, or in other situations when no other transfer rule is enabled.

By design, the standard transfer rule cannot be disabled.

Alternate Transfer Rule

Enable this transfer rule to apply during a specific time period when you want to override the other transfer rules. For example, you may want to route all your calls directly to voicemail while you are out of the office or you may want to transfer your calls to a different extension if you are temporarily working from another location.

As long as it is enabled, the alternate transfer rule overrides the standard and closed transfer rules.

Closed Transfer Rule

Enable this transfer rule if you want Cisco Unity to perform different transfer actions during the nonwork hours that your Cisco Unity administrator specified for your organization. (For example, you may want to route all your calls directly to voicemail during nonwork hours.)

As long as it is enabled, the closed transfer rule overrides the standard transfer rule during nonbusiness hours.

Follow-Me Here Transfer Rule

Enable this transfer rule if you want Cisco Unity to transfer calls to the phone number from which you are calling. If the voice-recognition option is available to you, you can say "Follow me here" from the Main menu in order to activate this rule. Your administrator may also provide you with a key or key sequence that you can press from the main menu in order to quickly activate the follow-me here transfer rule. (If you activate the rule from the Setup Options > Transfer Settings menu, or if Cisco Unity does not have access to your caller ID information, you may need to enter the phone number to which you want calls transferred.)

When you enable this rule, any other enabled follow-me rule is disabled. As long as the follow-me here transfer rule is enabled, it overrides the standard, alternate, and closed transfer rules.

Follow-Me Home Transfer Rule

Enable this transfer rule if you want Cisco Unity to transfer calls to the phone number that you specify as your home number. If the voice-recognition option is available to you, you can say "Follow me home" from the Main menu in order to activate this rule. Your administrator may also provide you with a key or key sequence that you can press from the main menu in order to quickly activate the follow-me home transfer rule. The first time you activate the rule, you must specify the number that you want Cisco Unity to remember as your home phone number.

When you enable this rule, any other enabled follow-me rule is disabled. As long as the follow-me home transfer rule is enabled, it overrides the standard, alternate, and closed transfer rules.

Follow-Me Mobile Transfer Rule

Enable this transfer rule if you want Cisco Unity to transfer calls to the phone number that you specify as your mobile number. If the voice-recognition option is available to you, you can say "Follow me mobile" from the Main menu in order to activate this rule. Your administrator may also provide you with a key or key sequence that you can press from the main menu in order to quickly activate the follow-me mobile transfer rule. The first time you activate the rule, you must specify the number that you want Cisco Unity to remember as your mobile phone number.

When you enable this rule, any other enabled follow-me rule is disabled. As long as the follow-me mobile transfer rule is enabled, it overrides the standard, alternate, and closed transfer rules.

Changing the Settings for Call Transfer Rules

You can choose to have indirect calls ring your extension or another extension or phone number that you specify, or be transferred directly to voicemail, so your phone does not ring at all. (When you send calls to voicemail, callers do not have to wait while your phone rings unanswered. Your greeting plays immediately.)

To Change the Settings for a Call Transfer Rule


Step 1 Call and log on to Cisco Unity.

Step 2 From the Main menu, choose the options Setup Options > Transfer Settings.

Step 3 Choose the transfer rule whose settings you want to change.

Step 4 After Cisco Unity announces your current transfer settings, follow the prompts to enable or disable the rule, switch between transferring calls to a phone and to voicemail, or to change your transfer phone number.

(To transfer calls to an external phone number, contact your Cisco Unity administrator.)


Note Changing your transfer number does not change whether calls are transferred to a phone or sent to voicemail. Cisco Unity transfers calls to your transfer number only if you also specify that Cisco Unity transfers your calls to a phone.