User Guide for the Cisco Unity Phone Interface (Release 8.x with Microsoft Exchange
Using Voice Recognition
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Using Voice Recognition

Table Of Contents

Using Voice Recognition

About Voice Recognition

Enabling or Disabling Voice Recognition

Voice-Recognition Considerations

General Considerations

Saying Your Password to Log On to Cisco Unity

Playing Messages

Recording Messages

Entering Names

Entering Dates and Times

Using Follow-Me Transfer Rules

Hanging Up


Using Voice Recognition


About Voice Recognition

Enabling or Disabling Voice Recognition

Voice-Recognition Considerations

About Voice Recognition

Voice recognition gives you the options of saying the menu option name, pressing the key, or saying the key number that corresponds to a menu option. (For example, in a menu where you hear, "To send a message, press 2" you could say "Send a message," you could press the 2 key, or you could say, "Two.") After you log on to Cisco Unity, you hear "Voice ready."

In addition, you can say names rather than spelling them with the phone keypad when you address messages and use the Message Locator option. You can also say other information for which you would otherwise use keys to enter, such as extensions and dates.

Use voice recognition when you want hands-free access to the Cisco Unity system. You speak into the phone handset, headset, or speakerphone.

If you are not comfortable saying the menu option names or key numbers for menu options or you are in a situation where your commands are not recognized by the system (for example, you are on a mobile phone where there is background noise), you can press keys to choose menu options or you can disable voice recognition for the duration of the call.

Enabling or Disabling Voice Recognition

You turn voice recognition on or off, or temporarily disable it on a per-call basis. Once voice recognition is turned off, you use only keys to choose menu options. If you temporarily disable voice recognition, it is available again the next time you log on to Cisco Unity.

This section has two procedures:

To Turn Voice Recognition On or Off

To Temporarily Disable Voice Recognition For a Call

To Turn Voice Recognition On or Off


Step 1 Call and log on to Cisco Unity.

Step 2 From the Main menu, choose the options Setup Options > Personal Settings > Change Voice Recognition Settings.

Step 3 Follow the prompts to turn voice recognition on or off.


To Temporarily Disable Voice Recognition For a Call


Step 1 Call and log on to Cisco Unity.

Step 2 From the Main menu, choose the menu option To Temporarily Disable the Press-or-Say Feature.

Step 3 Follow the prompts to listen to and manage your messages.

For the duration of the call, you can use only keys to respond to choose menu options. Voice recognition will be enabled again the next time you log on to Cisco Unity.


Voice-Recognition Considerations

This section contains considerations about voice recognition:

General Considerations

Playing Messages

Recording Messages

Entering Names

Entering Dates and Times

Using Follow-Me Transfer Rules

Hanging Up

General Considerations

When voice recognition is available on the system, you hear "Voice ready" after you log on to Cisco Unity. If voice recognition is unavailable, you do not hear the prompt and you cannot use voice commands for the duration of your call. If you want to use voice recognition, hang up and try again in a few moments.

After you say your entry, you must pause to allow Cisco Unity to detect that you are done with the entry. Because of the pause, the system may seem slower when you say options than when you press keys for options.

When entering multidigit numbers, you must say each digit individually. For example, to enter extension 3200, say "Three-two-zero-zero." Cisco Unity does not recognize "Thirty-two hundred" or "Three thousand, two hundred." For long extensions or phone numbers, you can say the entire number before pausing, but you must say each digit in the number.

You cannot say multidigit shortcuts to jump ahead in the menus. For example, you cannot say "Four-one-two" to turn on the alternate greeting. Instead, you must say the single key number for the first menu option, then pause for the system to recognize your entry before you say the key number for the option in the next menu. (You can enter menu shortcuts by pressing keys.)

When saying option names, you can only say one option name at a time, and you can only say the name of an option in the current menu. For example, you cannot say "alternate" to enable the alternate greeting until you have first reached the Setup menu and then the Greetings menu.

It is possible to press keys and to say key numbers for any menu option. For example, you could choose an option from one menu by pressing a key, then choose an option from the next menu by saying the number. However, if you press the key and say the number for a single option, the key press takes precedence over the spoken information. For example, if you say "One-pound," then press "4#" while entering a month, Cisco Unity will recognize April as the month selected rather than January.

Saying Your Password to Log On to Cisco Unity

Wait for the end of the prompt before starting to say your password.

To say your password, speak each digit individually.

If Cisco Unity is not able to recognize your password on the second attempt, you must enter it on the keypad. (For security reasons, you may want to enter your password on the keypad rather than say it; this option is always available to you.)

Playing Messages

While listening to messages, you can say the menu option names or key numbers that correspond to available options on the Playback menu; however, Cisco Unity does not recognize spoken keys or option names for changing volume or pausing playback.

Recording Messages

Cisco Unity does not recognize spoken options during recording. While recording messages, press the applicable key to pause, resume, or end the recording. Staying silent for a few moments will also end the recording.

Entering Names

Cisco Unity recognizes spoken subscriber names. You can say subscriber names while addressing messages, adding subscribers to private lists, using Message Locator, or addressing public distribution lists.

When saying a name, say the first name followed by the last name. When recognizing spoken subscriber names, Cisco Unity always interprets the name as first name then last name, regardless of whether your addressing settings are set to spell the first name then last name, or the last name then first name.

If Cisco Unity is not recognizing a subscriber name that you say, you can spell the name by pressing the applicable keys instead. You can also switch to entering extensions by pressing "##" or "00," or by saying "Zero-zero."

Entering Dates and Times

You can say dates and times when taking actions that require them. For example, to enter an end date for your alternate greeting, you can say, "April twelfth" or "May fifth at three PM."

When entering dates, say the month and day; do not include the year.

When entering times, say the hour or the hour and minute. You can include AM or PM, or you can say the time based on a 24-hour clock. For example, you can say "three twenty three," "three twenty three PM," or "fifteen twenty three." If Cisco Unity is unable to tell whether you mean AM or PM, it will ask you.

Using Follow-Me Transfer Rules

With voice commands, you can use the follow-me transfer rules—Follow-me Here, Follow-me Home, and Follow-Me Mobile—to quickly change how Cisco Unity handles incoming indirect calls, which are from callers who do not dial you directly.

At the Main menu, you can say "Follow me here" in order to have Cisco Unity transfer indirect calls to the phone number from which you are calling. Or you can say "Follow me home" or "Follow me mobile" to have calls transferred to the numbers that you designate as your home and mobile numbers, respectively. (The first time you enable the follow-me home and follow-me mobile transfer rules, you need to enter the phone number for the rule.)

When you enable a follow-me transfer rule, any other enabled follow-me rule is disabled. As long as the follow-me rule is enabled, it overrides the standard, alternate, and closed transfer rules. You can disable any enabled follow-me rule by saying "Disable follow-me" at the Main menu.

Hanging Up

If you need to end the call, you can say "hang up." This command is active from most points in the conversation, including at any menu where Cisco Unity allows you to press a key, and while Cisco Unity is playing audio—such as your messages—provided that Cisco Unity accepts key inputs during the audio. You cannot use the "hang up" command while recording a message.