User Guide for the Cisco Unity Phone Interface (Release 8.x with Microsoft Exchange
Monitoring Messages as Callers Leave Them
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Monitoring Messages as Callers Leave Them

Table Of Contents

Monitoring Messages as Callers Leave Them

About Message Monitor

Enabling or Disabling Message Monitor

Using Message Monitor

Using Remote Message Monitor


Monitoring Messages as Callers Leave Them


About Message Monitor

Enabling or Disabling Message Monitor

Using Message Monitor

Using Remote Message Monitor

About Message Monitor

The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.

When a caller is forwarded to your voicemail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.

You can use Message Monitor in the following ways:

Listen to the message as the caller records it.

While you are on another call, listen to the message as the caller records it.

Connect to the caller who is recording the message.

Give the caller the option of recording the message or connecting to you.

Enabling or Disabling Message Monitor

By default, Message Monitor is enabled for your primary extension.

If you have multiple phones, you must specify the phone on which to enable the feature.

This section contains two procedures:

To Enable Message Monitor for a Particular Phone

To Disable Message Monitor

To Enable Message Monitor for a Particular Phone


Step 1 Call and log on to Cisco Unity from the phone on which to enable Message Monitor.

Step 2 From the Main menu, choose the options Setup Options >Personal Settings > Message Monitor Settings.

Step 3 Follow the prompts to enable Message Monitor.


You can disable Message Monitor from any phone.

To Disable Message Monitor


Step 1 Call and log on to Cisco Unity.

Step 2 From the Main menu, choose the options Setup Options >Personal Settings > Message Monitor Settings.

Step 3 Follow the prompts to disable Message Monitor.


Using Message Monitor

To Use Message Monitor


Step 1 When the Message Monitor window appears on your Cisco Unified IP Phone display, press the applicable soft key(s) to manage the call:

Monitor

You hear the caller recording a message. The caller does not hear you.

As your personal greeting plays, you will hear only the greeting and not the caller.

Stop

Cisco Unity stops monitoring so that you no longer hear the caller recording a message.

This soft key is available only when you are listening to the caller.

Ask

Cisco Unity interrupts the recording session to give the caller a choice to connect to you or to continue recording the message.

Your phone will display the choice that the caller makes.

Take

Cisco Unity interrupts the recording session and connects the caller to your extension.


Step 2 Press the Exit soft key to close the Message Monitor window on your IP Phone display. Otherwise, the window will close after several seconds.


Using Remote Message Monitor

When Remote Message Monitor is enabled and a caller is forwarded to your voicemail, Cisco Unity calls the phone number that you set up for notification as Phone 6 in the Cisco Unity Assistant web tool.

When you pick up the call from Cisco Unity, follow the prompts either to listen to the message as the caller records it or to have Cisco Unity connect you to the caller.