Reconfiguration and Upgrade Guide for Cisco Unity Release 8.x (With Microsoft Exchange)
Appendix: Cisco Unity 8.x Services
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Cisco Unity 8.x Services

Table Of Contents

Cisco Unity 8.x Services


Cisco Unity 8.x Services


This appendix describes the Cisco Unity services in the following table.


Note Services that log on as the account for Cisco Unity directory services are listed as logging on as UnityDirSvc. Services that log on as the account for Cisco Unity message store services are listed as logging on as UnityMsgStoreSvc. The actual account names may be different.


Table B-1 Cisco Unity 8.x Services When the Partner Server Is Running Exchange  

Service
Logs On As
Startup Mode
Comments
Dependencies

AvCsGateway

UnityMsgStoreSvc

Automatic

Critical; must be restarted if stopped.

Starts and stops AvCsMgr.

MSSQLSERVER

AvCsMgr

UnityMsgStoreSvc

Manual

Critical; started and stopped by the system tray or the Status Monitor via AvCsGateway.

Can be started only by AvCsGateway; should be stopped by AvCsGateway. If AvCsGateway is started by the Status Monitor, AvCsMgr is also started.

MSSQLSERVER, Telephony

AvCsNodeMgr

(Installed only when failover is installed.)

Failover service account; account must be the same on both servers

Automatic

For the active server:
Critical; must be restarted if stopped, or failover does not work. If stopped, there is no impact on AvCsMgr, but failover or failback will occur.

For the inactive server:
Not critical. If stopped, there is no impact on AvCsMgr.

Remote Procedure Call (RPC)

AvDirChangeWriter

Local System

Automatic

Critical, must be restarted if stopped.

If stopped, there is no impact on AvCsMgr, but it cannot take changes from AD and place them into SQL.

Message Queuing, MSSQLSERVER

AvDSAD

UnityDirSvc

Automatic

Critical; must be restarted if stopped.

If stopped, there is no impact on AvCsMgr, but cannot write to or read from AD.

Message Queuing, MSSQLSERVER

AvDSGlobalCatalog

UnityDirSvc

Automatic

Critical; must be restarted if stopped.

If stopped, there is no impact on AvCsMgr, but cannot read from global catalog.

Message Queuing, MSSQLSERVER

AvLic

Local System

Automatic

 

MSSQLSERVER

AvMMProxySvr

Local System

Automatic

Critical; used by web applications and email clients.

Remote Procedure Call (RPC)

AvMsgStoreMonitorSvr

UnityMsgStoreSvc

Manual

Critical; used for message notification and MWIs.

None

AvNotifierMgr

UnityMsgStoreSvc

Manual

Critical; used for message notification and MWIs.

None

AvRepDirSvrSvc

Local System

Manual

Not critical; can be disabled if reports are not used; AvCsMgr starts Reports during startup if Reports is not already running.

If stopped, there is no impact on AvCsMgr, but it can be disabled if reports are not used.

MSSQLSERVER

AvSqlChangeWriter

Local System

Automatic

Runs during the MSCW bulk synchronization of all SQL and AD data. It may also run at other times.

MSSQLSERVER

AvTtsSvr

Local System

Manual

Not critical.

None

AvUMRSyncSvr

UnityMsgStoreSvc

Manual

Critical; must be restarted if stopped; AvCsMgr starts AvUMRSyncSvr during startup if AvUMRSyncSvr is not already running.

If stopped, there is no impact on AvCsMgr, but messages from unidentified callers remain on the Cisco Unity server and are not handed off to Exchange for delivery; must be restarted if stopped.

MSSQLSERVER

Cisco Unified Performance Information and Diagnostics

Local System

Automatic

Not critical.

If stopped, there is no impact on AvCsMgr.

None (configurable)

Cisco Unity Bellhop

Local System

Manual

Not critical.

If stopped, there is no impact on AvCsMgr, but Cisco Unity Bellhop does not function.

Remote Procedure Call (RPC)

CiscoUnityTdsProxy

Local System

Automatic

Critical; used by the Cisco Unity Administrator and by the Cisco Personal Communications Assistant.

None

CsBMsgConnector

UnityMsgStoreSvc

Manual

Not critical if system broadcasts are not expected; can be disabled if the server is not intended to receive system broadcast messages that are sent from other Cisco Unity or Cisco Unity Express servers (or from the local Cisco Unity server if addressed to multiple servers).

If stopped, there is no impact on AvCsMgr; however, system broadcast messages that are sent from other Cisco Unity or Cisco Unity Express servers (or from the local Cisco Unity server if addressed to multiple servers) will not be processed or activated, and any messages received in the USbms mailbox (intentionally or inadvertently) will remain there unless they are manually deleted.

MSSQLSERVER

CsBridgeConnector

(Always installed, but started only if the Bridge is licensed.)

UnityMsgStoreSvc

Manual

Not critical; can be disabled if the Bridge is not used; does not start if no Bridge ports are licensed.

If stopped, there is no impact on AvCsMgr, but the Bridge does not function.

MSSQLSERVER

CsEmsSvc

(Not registered as a service until configured.)

UnitySvc

Manual

Not critical.

If stopped, there is no impact on AvCsMgr.

None

CsVPIMConnector

UnityMsgStoreSvc

Manual

Not critical; can be disabled if automatic VPIM subscriber directory updates are disabled on all VPIM delivery locations; does not start if ConfigMgr.exe has not been run with the Create VPIM Dir Account option.

If stopped, there is no impact on AvCsMgr, but automatic VPIM subscriber directory updates will not occur.

MSSQLSERVER

CuDirReader

Local System

Manual

 

None

CuDohMgr

UnityMsgStoreSvc

Manual

 

MSSQLSERVER

CuMdbStoreMonitor

UnityMsgStoreSvc

Manual

 

MSSQLSERVER

CuMessageAgingSvr

UnityDirSvc

Manual

Not critical; can be disabled if secure messaging is not used.

If stopped, there is no impact on AvCsMgr, but messages will not expire.

None

CuNameGrammar

Local System

Manual

Not critical.

None

License Logging Service

Local System

Automatic

Critical; used for licensing.

None

TomCat

Local System

Automatic

 

None