This preface describes the audience, organization, and conventions of the Troubleshooting Guide for Cisco Unity, and provides information on how to obtain related documentation.
The Troubleshooting Guide for Cisco Unity is written for technicians and information systems professionals who configure and manage Cisco Unity. This guide requires knowledge of and access to the phone system, the network, and the voice messaging system.
The Troubleshooting Guide for Cisco Unity is divided into sections relating to general problem areas.
Each section addresses a specific problem, which is listed in the section title. The section contains possible causes, and procedures with which you can determine if a possible cause applies to your situation, and resolve the problem.
When the expected result is achieved during a procedure, continue with the next step when applicable, or continue with the next possible cause within the section.
If you encounter a problem that is not described in this guide, contact the Cisco Technical Assistance Center (TAC).
Table 1 Troubleshooting Guide for Cisco Unity Conventions
Boldfaced text is used for:
•Key and button names. (Example: Click OK.)
•Information that you enter. (Example: Enter Administrator in the User Name box.)
Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)
(right angle bracket)
A right angle bracket is used to separate selections that you make:
•On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.)
•In the navigation bar of the Cisco Unity Administrator. (Example: Go to the System > Configuration > Settings page.)
The Troubleshooting Guide for Cisco Unity also uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Cisco Unity Documentation
For descriptions and the URLs of Cisco Unity documentation on Cisco.com, see the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
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Further information regarding U.S. export regulations can be found at http://www.access.gpo.gov/bis/ear/ear_data.html.