Troubleshooting Guide for Cisco Unity Release 8.x (With Microsoft Exchange)
Index
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - M - N - P - R - S - T - U - V - W -

Index

A

Advanced Settings tool 13-7

AGC 7-8

AMIS networking

"C" and "D" DTMF hang-up tones 6-11

enabling logs and traces 6-3

frames and digits in an AMIS call 6-13

inbound message flow 6-8

message delivery 6-3

message delivery delays 6-1

outbound message flow 6-5

testing new configuration 6-2

troubleshooting procedures 6-13

audio quality

advanced troubleshooting 7-6

automatic gain control 7-8

CAP Ripper utility 7-11

comfort noise 7-9

message speed level 7-6

RTP Parser utility 7-12

symptoms of problems 7-1

system prompt speed level 7-5

volume, setting 7-3

wave gain 7-8

B

busy greeting, does not play 4-3

C

calls, Cisco Unity not answering 3-1

call transfers 4-1

CAP Ripper utility 7-11

Cisco Personal Communications Assistant (PCA)

blank pages 14-5

cannot be opened 14-5

error messages 17-4

overview 17-1

removing 17-16

restoring 17-9

subscriber cannot access 14-6

task list for troubleshooting 17-3

Cisco TAC, gathering information for 1-2

Cisco Unity Diagnostic tool (UDT)

overview 13-5

using 2-2

Cisco Unity Services A-1

codecs, storage format errors 5-5

comfort noise 7-9

D

diagnostic tests

Cisco Unified CM, setup 1-1

SIP integration, setup 1-1

directory handlers 14-8

disconnected calls 5-5

Dr. Watson logs 2-10

E

error messages

Cisco Unity Administrator 11-4

email and voice message 11-7

startup 11-2

ViewMail 11-9

Event log 2-2

event log warnings and errors 11-6

F

failover

failover configuration wizard 16-1

upgrading or migrating CiscoUnity with failover 16-3

fax

does not arrive at destination 12-2

problems sending and receiving 12-1

problems with attachments 12-2

G

gain control, automatic 7-8

greetings

busy greeting does not play 4-3

call not transferred to correct greeting 4-1

personal greeting does not play 4-3

H

hunt groups, confirming 3-5

I

Integration Monitor 13-1

M

macro trace logs 2-2

Media Master

appears as red X 18-3

Cisco PCA log on errors 18-2

overview 18-1

play and record buttons greyed out 18-4

play and record issues 18-5

Message Monitor

task list for troubleshooting 20-2

tools for troubleshooting 20-1

messages

AMIS delays 6-1

Cisco Unity stops recording before caller is finished 5-5

codec storage format errors 5-5

decryption Event log errors 5-7

delayed 5-2

disappearing 5-2

disconnected calls 5-5

dropped call recovery errors 5-4

encryption Event log errors 5-7

message notifications fill subscriber mailbox 5-6

NDR notifications 5-11

notifications, slow for a single subscriber 9-3

notifications not working at all 9-5

recipient accounts deleted 5-4

secure 5-6

slow notifications 9-1

subscribers hear decoy WAV file 5-8

subscribers hear error messages 5-9

undeliverable 5-3

Unity Messaging System Mailbox moved incorrectly 5-4

micro trace logs

interpreting 2-9

using 2-4

viewing 2-9

MWIs

Cisco Unified Communications Manager (SCCP integration) 8-7

delays 8-12

Exchange Monitor component 8-10

failure to turn off 8-15

message count not given on the phone 8-17

Miu component 8-5

Notifier Queue components 8-8

overview 8-1

unexpected behavior, causes 8-4

N

Network Interface Cards (NICs) 10-1

notifications

not working at all 9-5

slow 9-1

slow for a single subscriber 9-3

P

performance counters 13-9

personal greeting, does not play 4-3

phone system

confirming hunt groups 3-5

confirming ring signal 3-4

preparation for troubleshooting 1-1

settings, confirming 3-2

Phone View

task list for troubleshooting 20-2

tools for troubleshooting 20-1

PIMG units 10-3

port licensing, confirming 3-8

port settings, confirming 3-9

Port Status Monitor 13-8

R

reports 15-1

Rings to Wait For setting 4-4

routing rules, confirming 3-7

RTP Parser utility 7-12

S

services

Exchange, behavior A-3

functionality A-1

Set Volume utility 7-4

speed level

messages 7-6

system prompts 7-5

T

TIMG units 10-3

Tools Depot 13-1

trace settings

Active Directory Monitor 2-14

AMIS 2-15

U

utilities

Advanced Settings tool 13-7

CAP Ripper 7-11

Cisco Unity Diagnostic tool 13-5

diagnostic, defined 2-1

Dr. Watson logs, defined 2-2

Dr. Watson logs, using 2-10

Event log, defined 2-1

Event log, using 2-2

Integration Monitor 13-1

macro trace logs, using 2-2

macro trace logs in UDT, defined 2-1

micro trace logs, using 2-4

micro trace logs in UDT, defined 2-1

performance counters 13-9

Port Status Monitor 13-8

RTP Parser 7-12

Set Volume 7-4

Tools Depot 13-1

Voice Connector logs, using 2-11

Voice Connector trace logs, defined 2-2

V

ViewMail 14-4

Visual Message Locator

task list for troubleshooting 20-2

tools for troubleshooting 20-1

Voice Connector

log on issues 6-17

logs 2-11

viewing MTS-OUT queue 6-18

voice messaging port licensing, confirming 3-8

voice messaging port settings, confirming 3-9

voice recognition

commands not recognized 19-1

using trace logs 19-2

volume settings 7-3

VPIM networking

viewing MTS-OUT queue 6-18

Voice Connector log on issues 6-17

W

warnings, Windows event log 11-6

wave gain for recording and playback 7-8

Windows event log warnings and errors 11-6