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Supported Hardware and Software, and Support Policies for Cisco Unity Release 8.x

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Supported Hardware and Software, and Support Policies for Cisco Unity Release 8.x

Table Of Contents

Supported Hardware and Software, and Support Policies for Cisco Unity Release 8.x

PART 1: Supported Hardware for Use with Cisco Unity 8.x

Supported Phone System Integrations

Supported IP Phone System Integrations

Supported Phone System Integrations Through PIMG or TIMG Units

Other Supported Phone System Integrations

Supported Phone Models for Use with Cisco Unity Phone View

Supported Optional Hardware

Unsupported Hardware


PART 2: Supported Optional Software for Use with Cisco Unity 8.x

Supported Antivirus Software

Supported Fax Server Software

Supported Monitoring Software

Additional Supported Optional Software

Unsupported Third-Party Software


PART 3: Cisco Unity Support Policies

Support Policy for AMIS Voice Messaging Systems

Support Policy for Antivirus Software

Support Policy for Apache Tomcat Upgrades

Support Policy for Backup Software

Support Policy for Hardware Virtualization Environments

Support Policy for Microsoft Data Execution Prevention

Support Policy for Microsoft Service Packs and Updates

Support Policy for Monitoring Software

Support Policy for Optional Software

Support Policy for Storage Area Networks

Support Policy for VPIM Voice Messaging Systems

Support Policy for Windows Automatic Update


PART 4: Related Documentation

Compatibility Information

Requirements Information


Supported Hardware and Software, and Support Policies for Cisco Unity Release 8.x


Revised May 14, 2010

This document lists hardware and software that are supported for use with a Cisco Unity system running version 8.x, and Cisco Unity support policies regarding hardware and software. It is divided into four parts:

PART 1: Supported Hardware for Use with Cisco Unity 8.x

PART 2: Supported Optional Software for Use with Cisco Unity 8.x

PART 3: Cisco Unity Support Policies

PART 4: Related Documentation

Running any application or service on the Cisco Unity server other than those described as supported in this document, or as supported or required in cross-referenced documents is not supported.


Note For Cisco Unity requirements information, see System Requirements for Cisco Unity Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/requirements/8xcusysreq.html.


PART 1: Supported Hardware for Use with Cisco Unity 8.x

Supported Phone System Integrations

Supported Phone Models for Use with Cisco Unity Phone View

Supported Optional Hardware

Unsupported Hardware

PART 2: Supported Optional Software for Use with Cisco Unity 8.x

PART 3: Cisco Unity Support Policies

PART 4: Related Documentation

Supported Phone System Integrations

Cisco Unity integrates with the following phone systems:

Qualified IP phone systems. See the "Supported IP Phone System Integrations" section below.

Qualified phone systems that are integrated through PIMG or TIMG units (media gateways). See the "Supported Phone System Integrations Through PIMG or TIMG Units" section below.

Other qualified phone systems that are integrated through other means. See the "Other Supported Phone System Integrations" section below.

Cisco Unity also supports integrations with multiple phone systems at one time. (See the Multiple Phone System Integration Guide for Cisco Unity 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/integration/guide/multiple_integration/cuintmultiple.html.)

Supported IP Phone System Integrations

Cisco Unified Communications Manager

Cisco Unified Communications Manager Express

Cisco SIP Proxy Server


Note Cisco SIP Proxy Server integrations that are currently in use are supported when the system in upgraded to the shipping version of Cisco Unity. However, the Cisco SIP Proxy Server cannot be ordered from Cisco.


In addition, the Cisco Unified CM integrations support the use of Survivable Remote Site Telephony (SRST) installed on Cisco IOS platforms at remote sites.

For the supported versions of Cisco Unified CM and Cisco Unified CM Express, see the applicable document, depending on the integration type:

SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html.

SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html.

Supported Phone System Integrations Through PIMG or TIMG Units

Table 1 lists the supported circuit-switched phone systems with which Cisco Unity can integrate through PIMG or TIMG units (media gateways).

Table 1 Supported Phone System Integrations Through PIMG or TIMG Units 

Phone System
Integration Type
Supported
Media Gateways
Additional
Required Components 1

Any phone system that provides a serial data link (SMDI, MCI, or MD-110 protocol) to the master PIMG unit

Serial (SMDI, MCI, or MD-110)

Analog PIMG unit

RS-232 serial cable
(available from Cisco)

Analog cables

LAN or WAN connections

Any phone system that provides a serial data link (SMDI, MCI, or MD-110 protocol) to the master TIMG unit

Serial (SMDI, MCI, or MD-110)

TIMG unit

RS-232 serial cable
(available from Cisco)

T1 cables

LAN or WAN connections

Avaya Definity G3

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

In-band

TIMG unit

T1 cables

LAN or WAN connections

Avaya Definity ProLogix

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

Avaya S8300, Avaya S8500, and Avaya S8700

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

Avaya S8500 and Avaya S8700

In-band

TIMG unit

T1 cables

LAN or WAN connections

Mitel SX-200

Digital

Digital Mitel PIMG unit

Digital cables

LAN or WAN connections

Mitel SX-2000

Digital

Digital Mitel PIMG unit

Digital cables

LAN or WAN connections

NEC NEAX 2400

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

Nortel Meridian 1
(includes Succession, and SL 1)

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

Rolm 9751 9005

Digital

Digital (Rolm) PIMG unit

Digital cables

LAN or WAN connections

Rolm 9751 9006

Digital

Digital (Rolm) PIMG unit

Digital cables

LAN or WAN connections

Siemens Hicom 300 E (European)

DTMF

Analog PIMG unit

Analog cables

LAN or WAN connections

Siemens Hicom 300 series
(North American)

Digital

Digital PIMG unit

Digital cables

LAN or WAN connections

1 For recommendations and additional information on these components, see the applicable Cisco Unity integration guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.


Other Supported Phone System Integrations

Table 2 lists other supported circuit-switched phone systems with which Cisco Unity can integrate.

Table 2 Other Supported Phone System Integrations 

Phone System
Integration Type
Additional
Required Components 1

QSIG-enabled phone system

IP

Cisco ISR voice gateway

LAN connections

QSIG or DPNSS phone system

IP

Cisco EGW 22002

LAN connections

Syntegra ITS
(Requires an existing integration with Cisco Unified CM)

Serial (SMDI)

RS-232 serial cable
(available from Cisco)

Syntegra SMDI gateway

QSIG E1/T1 connection through a VoIP gateway

Failover only: 9-pin modem data splitter

1 For recommendations and additional information on these components, see the applicable Cisco Unity integration guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

2 Cisco EGW 2200 currently in use is supported when the system in upgraded to the shipping version of Cisco Unity (this support continues until August 7, 2011). However, Cisco EGW 2200 cannot be ordered for a new Cisco Unity system.


Supported Phone Models for Use with Cisco Unity Phone View

Revised May 14, 2010

For both SIP and SCCP phones, the following Cisco Unified IP Phone models are supported: 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE. In addition, the following Cisco Unified IP Phone models are supported with phone load 8-3-4SR1 or later: 7942G, 7945G, 7962G, 7965G, and 7975G.

For SIP phones, the 9971 model is supported.

For SCCP phones, 7940G and 7960G models are also supported.

If a subscriber experiences problems using Phone View on a phone model that is not listed, the feature should be disabled for that subscriber.

Phone View does not work with the following phones: 6901, 6911, 6921, 6941, 6961, 7902G, 7905G, 7910G, 7910G+SW, 7912G, 7920, and Cisco IP Communicator.

Supported Optional Hardware

The following optional hardware is supported for use with Cisco Unity 8.x:

Tape drives for system backup.

A tape autoloader may also be attached to a Cisco Unity server, although network backup to a dedicated backup server is recommended for high-capacity backup and recovery scenarios.

Uninterrupted power supply (UPS) connected to a Cisco Unity server by a serial cable.

Two or more NICs for fault tolerance, sharing the same IP address (active-passive configuration).

Use of gigabit Ethernet is recommended on the Cisco Unity server for general connectivity, and in particular for the heartbeat link between Cisco Unity failover nodes, but it is not required.

The following out-of-band management cards are supported for use with Cisco Unity 8.x:

Dell Remote Assistant Card, version 2.0 and later.

Hewlett-Packard Integrated Lights Out (iLO).

Hewlett-Packard Remote Insight Lights-Out Edition, all versions.

IBM Remote Supervisor Adapter II, all versions.

See also the "Additional Supported Optional Software" section for software that is supported for use in conjunction with the management cards to remotely restart the Cisco Unity server.

Unsupported Hardware

Hardware that has not been qualified for use with Cisco Unity is not supported for use on or connected to a Cisco Unity server. Cisco TAC will ask that it be removed, disconnected, or disabled during troubleshooting.

Storage Area Networking (remote data storage connectivity through frame or packet switch fabrics or networks, such as Fibre Channel, InfiniBand, or IP packetization). Installation or relocation of Cisco Unity software, required Microsoft components, and/or the associated log files, onto disks other than the physical disks that are a part of a Cisco Unity server is not supported.

For information on support for installing Exchange on a storage area network, see the "Support Policy for Storage Area Networks" section.

Multiple IP addresses for two or more load-balanced NICs (active-active configuration). Note that active-passive NIC configuration is supported.


PART 2: Supported Optional Software for Use with Cisco Unity 8.x

Supported Antivirus Software

Supported Fax Server Software

Supported Monitoring Software

Additional Supported Optional Software

Unsupported Third-Party Software

PART 1: Supported Hardware for Use with Cisco Unity 8.x

PART 3: Cisco Unity Support Policies

PART 4: Related Documentation

Supported Antivirus Software

Antivirus software can have a significant effect on processor utilization, on available memory, and on disk-access times. We recommend that you schedule scans and version upgrades to occur during nonbusiness hours to reduce the impact of these activities on Cisco Unity performance.

The following antivirus software has been qualified by Cisco for use with Cisco Unity 8.x:

CA Anti-Virus for the Enterprise version 8.0 and later (formerly called eTrust Antivirus)

Computer Associates InoculateIT for Microsoft Windows

McAfee

ePolicy Orchestrator (The ePolicy Orchestrator agent is supported for use on the Cisco Unity server only when it is configured to accept updates rather than acting as the source for pushing updates to other computers.)

NetShield for Microsoft Windows

VirusScan Enterprise

Symantec

AntiVirus Corporate Edition

Norton AntiVirus for Microsoft Exchange

Norton AntiVirus for Microsoft Windows

Trend Micro

ScanMail for Microsoft Exchange

ServerProtect for Microsoft Windows

See also the "Support Policy for Antivirus Software" section.

Supported Fax Server Software

The following fax server software is supported for use with Cisco Unity 8.x, when installed with an Exchange gateway:

Biscom FAXCOM for Microsoft Exchange, version 6.19 and later

Captaris RightFax, version 6.0 and later

Cisco Fax Server

Esker Faxgate, version 7 and later

Fenestrae Faxination, version 4 and later

Interstar Technologies LightningFAX, version 5.5 and later

Omtool Fax Sr., version 3 and later

Optus FACSys, version 4.5 and later

Sagem Interstar XMediusFAX, version 4.0 and later

TOPCALL, all versions

Fax servers supported for use with Cisco Unity 8.x—when installed with an Exchange gateway and using the TIFF-F file format with images encoded so that there is only one image strip per facsimile page—are also supported for use with VPIM.

Install the fax cards, fax server software, and dedicated fax lines on the fax server. Installing fax software on the Cisco Unity server is not supported. Refer to the fax server documentation for a list of supported cards and integration methods.

Supported Monitoring Software

The following monitoring software has been qualified by Cisco for use with Cisco Unity 8.x:

Adiscon EventReporter

Concord SystemEDGE version 4.1 and later

Hewlett-Packard OpenView (Supported for IP monitoring of Cisco Unity, SQL Server, and Exchange services, on all supported Cisco Unity hardware platforms.)

Microsoft

Management Console (MMC)

Network Provider Monitor

NetIQ VoIP Manager version 2.0 and later for Cisco Unity (Install only the agent on the Cisco Unity server.)

See also the "Support Policy for Monitoring Software" section.

Additional Supported Optional Software

The following optional software has been qualified by Cisco for use with Cisco Unity 8.x:

Adobe Acrobat Reader, version 4.0 and later.

GW-Unify Connector from Donoma Software, version 2.01 and later.

Hewlett-Packard Insight Manager. Supported when used in conjunction with the Hewlett-Packard Remote Insight Lights-Out Edition card to remotely restart the Cisco Unity server.

IBM Director. Supported when used in conjunction with the IBM Remote Supervisor Adapter II to remotely restart the Cisco Unity server.

RSA Authentication Agent 6.0 for Microsoft Windows.

Microsoft Windows Terminal Services.

Note that using Terminal Services on a Cisco Unity server is not supported for some operations. For more information, refer to the "Limitations and Restrictions" section of the applicable Cisco Unity release notes at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Unimax Second Nature version 6.8 B0 or later.

WinZip, version 7.0 and later.

See also the "Support Policy for Optional Software" section.

Unsupported Third-Party Software

Third-party software that has not been qualified for use with Cisco Unity is not supported. Cisco TAC will ask that it be removed during troubleshooting.

Fax software on the Cisco Unity server is not supported.

Microsoft Outlook on the Cisco Unity server is not supported.

Software-based RAID on the Cisco Unity server is not supported.


PART 3: Cisco Unity Support Policies

Support Policy for AMIS Voice Messaging Systems

Support Policy for Antivirus Software

Support Policy for Apache Tomcat Upgrades

Support Policy for Backup Software

Support Policy for Hardware Virtualization Environments

Support Policy for Microsoft Data Execution Prevention

Support Policy for Microsoft Service Packs and Updates

Support Policy for Monitoring Software

Support Policy for Optional Software

Support Policy for Storage Area Networks

Support Policy for VPIM Voice Messaging Systems

Support Policy for Windows Automatic Update

PART 1: Supported Hardware for Use with Cisco Unity 8.x

PART 2: Supported Optional Software for Use with Cisco Unity 8.x

PART 4: Related Documentation

Support Policy for AMIS Voice Messaging Systems

Cisco Unity 8.x with Microsoft Exchange supports version 1 of the Audio Messaging Interchange Specification analog (AMIS-a) protocol, which allows subscribers to exchange voice messages with other voice messaging systems.

Cisco support policy is that customers can use AMIS Networking to exchange voice messages between Cisco Unity and a third-party voice messaging system provided that the third-party system complies with the AMIS-a version 1 protocol.


Note If subscribers will be homed in Exchange 2007 and you will be using AMIS to integrate Cisco Unity with another voice-messaging system, you must retain an Exchange 2003 or an Exchange 2000 server in the forest for the Cisco Unity Voice Connector for Microsoft Exchange. A version of the Voice Connector that supports AMIS Networking is not available for Exchange 2007.


For information on using AMIS in Cisco Unity, see the Networking Guide for Cisco Unity Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/networking/guide/8xcunetx.html.

Support Policy for Antivirus Software

Cisco support policy is that customers can deploy third-party antivirus software on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

Support Policy for Apache Tomcat Upgrades

Apache Tomcat software is automatically installed on the Cisco Unity server during the installation of the Cisco Unity software. Because the Tomcat software is customized to provide Cisco Personal Communications Assistant (PCA) functionality, downloading an updated version of Tomcat software from the Apache website and installing it on the Cisco Unity server is not supported. Doing so will cause the Cisco PCA to stop working properly. However, installing Tomcat software patches is supported.

Support Policy for Backup Software

Cisco support policy is that customers can deploy third-party software for backup on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

For information on backing up Cisco Unity, see the Maintenance Guide for Cisco Unity Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/maintenance/guide/8xcumgx.html.

Support Policy for Hardware Virtualization Environments

A Cisco Unity system can be virtualized in a Unified Messaging or Voice Messaging configuration. In addition:

In a Unified Messaging configuration, Microsoft Exchange can be installed in any hardware virtualization environment supported by Microsoft. Active Directory domain controllers/global catalog servers (DC/GCs) also can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)

In a Voice Messaging configuration, using the Voice Mail Run-Time Edition of Exchange Server 2003 (with or without Active Directory installed) is required. Exchange and DC/GCs cannot be installed in a hardware virtualization environment.

A mix of virtual and nonvirtual machines can be run, including the servers in a Cisco Unity failover pair.

For requirements, recommendations, policies, and performance metrics, see the Design Guide for Cisco Unity Virtualization on Cisco.com at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/virtualization_design/guide/cuvirtualdgx.html.

Support Policy for Microsoft Data Execution Prevention

Cisco support policy is that customers can deploy Microsoft Data Execution Prevention (DEP). However, we have found, in some customer environments, that DEP prevents Cisco Unity services from starting or causes the services to shut down. If a customer calls Cisco TAC with a problem and DEP is identified as being the cause of the problem, a Cisco TAC engineer may require the customer to revise the DEP monitoring policy to exclude monitoring of all Cisco Unity services.

For information on determining the current DEP policy settings and on reconfiguring these settings, refer to Microsoft Knowledge Base articles KB875352 and KB912923. For a list of Cisco Unity services, see the "Cisco Unity 8.x Services" appendix in the Reconfiguration and Upgrade Guide for Cisco Unity 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurugx.html.

Support Policy for Microsoft Service Packs and Updates

Microsoft provides monthly updates for Windows, Exchange, SQL Server 2000, MSDE 2000, SQL Server 2005, SQL Server 2005 Express, Internet Explorer, and IIS. These updates (known by a variety of names, including security rollup patches, security updates, critical updates, patches, and hot fixes) are limited to changes that fix specific problems. They do not include general defect fixes or new functionality. All of these Microsoft updates are qualified by Cisco from the day that Microsoft releases them. We recommend that you evaluate Microsoft updates in accordance with your server-software-maintenance policy to determine when to update the Cisco Unity server. If your company does not have a policy, we recommend that Microsoft updates be applied to the server as they are released. Cisco TAC provides support for a Cisco Unity system on which such updates have been installed.

Cisco provides a Server Updates wizard that automatically installs the Microsoft updates that apply to software installed on the Cisco Unity server. For more information, refer to the applicable version of Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Microsoft also occasionally releases service packs, which contain fixes generated since the general product release, including most fixes that were released as updates. Because the service pack scope is broad, each service pack must be thoroughly tested to ensure that changes do not adversely affect Cisco Unity. Cisco TAC does not support new service packs until they have been qualified for use with Cisco Unity.

Do not install a service pack that has not been qualified, or Cisco TAC will not help you resolve problems until you uninstall it.

Within 60 days of an applicable Microsoft service pack release, Cisco will announce whether the service pack can be applied to released Cisco Unity versions. If so, the new service pack becomes the recommended service pack for Cisco Unity.

Updates and service packs can be applied to other non-Cisco Unity servers such as Exchange mail servers. Cisco does not require such updates and service packs to be applied to infrastructure servers and clients unless they are to resolve specifically identified problems that relate to the interactions between Cisco products and a customer's infrastructure. When applying a mail server service pack, we recommend following Microsoft's best practices of applying the service pack level to all mail servers within the organization. Client PCs and voice-mail access devices (PDAs, etc.), as well as mail servers, domain controllers, and global catalog servers may all be considered part of the customer's infrastructure.

Cisco will support—at most—two service packs of a given Microsoft component as recommended for major and minor releases of Cisco Unity. When a subsequent service pack is released, Cisco will drop support for the oldest service pack as being recommended in the next major or minor release of Cisco Unity.

When a service pack is qualified as recommended for use with Cisco Unity, it is supported for all currently supported versions of Cisco Unity, unless a specific Cisco product version is noted as being required in order to support the recommended service pack.

Support Policy for Monitoring Software

Cisco support policy is that customers can deploy third-party software for monitoring on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

Support Policy for Optional Software

Cisco support policy is that customers can deploy third-party software for backup, monitoring, and security on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

Support Policy for Storage Area Networks

When Cisco Unity is installed in the Unified Messaging configuration, the Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)

When Cisco Unity is installed in the Voice Messaging configuration, the Exchange message store cannot be stored on a storage area network.

The Cisco Unity database cannot be stored on a storage area network.

Support Policy for VPIM Voice Messaging Systems

Cisco Unity 8.x supports Voice Profile for Internet Mail (VPIM) version 2, which allows the exchange of voice, fax, and text messages with other voice messaging systems. VPIM can also be used for messaging between Cisco Unity servers that use different directories.

The remote voice messaging system(s) with which Cisco Unity will be networked cannot be in the same Exchange organization as the Cisco Unity server.

Cisco support policy is that customers can use VPIM Networking to exchange voice messages between Cisco Unity and a third-party voice messaging system provided that the third-party system complies with the VPIM version 2 specification, as defined in Internet RFC 2421. Refer to the Open Group (opengroup.org) VPIM website for conformance statements and the RFC 2421 VPIM v2 specification.

Depending on the Microsoft Exchange configuration, VPIM Networking must be used in conjunction with either the Interoperability Gateway for Microsoft Exchange or the Cisco Unity Voice Connector for Microsoft Exchange.


Note We recommend that you use the latest version of the Interoperability Gateway or Voice Connector that is supported for your version of Cisco Unity and your Exchange configuration. If you call Cisco TAC with a problem related to VPIM interoperability, the Cisco TAC engineer may require that you upgrade to a newer supported version of the Interoperability Gateway or Voice Connector, if one is available. For the supported version combinations of the Cisco Unity VPIM bridgehead server and the Interoperability Gateway or Voice Connector, see Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cunetoptionsreqs.html.


VPIM fax encoding is based on the TIFF-F specification. For information on fax servers supported for use with Cisco Unity with VPIM, see the "Supported Fax Server Software" section.

For information on using VPIM in Cisco Unity, see the Networking Guide for Cisco Unity Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/networking/guide/8xcunetx.html.

Support Policy for Windows Automatic Update

Windows Automatic Update (WAU) is supported on a Cisco Unity 8.x server when the option Notify Me Before Downloading Any Updates and Notify Me Again Before Installing Them on My Computer is selected. (Note that if Cisco Unity Platform Configuration discs Revision 12 or later are used to configure the platform for the Cisco Unity server, then WAU is disabled.)


Caution Configure WAU only to check for updates, not to install updates. Most Microsoft updates can be installed on the Cisco Unity server as soon as they become available. However, Microsoft service packs must be qualified for use with Cisco Unity, and WAU does not let you distinguish between service packs and other updates.


PART 4: Related Documentation

Compatibility Information

For compatibility information, see the following documents at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html:

Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations

SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

Requirements Information

For requirements information, see the following documents at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html:

Networking Options Requirements for Cisco Unity

System Requirements, and Supported Hardware and Software for Cisco Unity Bridge

System Requirements for Cisco Unity