Networking Guide for Cisco Unity Release 8.x (With Microsoft Exchange)
Internet Subscribers in Cisco Unity 8.x
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Internet Subscribers in Cisco Unity 8.x

Table Of Contents

Internet Subscribers in Cisco Unity 8.x

Prerequisites for Setting Up Internet Subscriber Accounts in Cisco Unity 8.x

Creating Internet Subscriber Accounts in Cisco Unity 8.x

Before Creating Internet Subscriber Accounts

Before Creating Trusted Internet Subscriber Accounts

Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts

Correcting Import Errors

Using the Cisco Unity Administrator to Create Internet Subscriber Accounts

Enabling Cross-Server Transfer for Internet Subscribers

After Creating Internet Subscriber Accounts

Internet Subscriber Concepts and Definitions in Cisco Unity 8.x

Subscriber Experience with Internet Subscribers

Deleting Internet Subscribers


Internet Subscribers in Cisco Unity 8.x


By creating Internet subscriber accounts, you enable Cisco Unity subscribers to send voice messages to recipients whose computers are connected to the Internet. Messages are sent over the Internet or any TCP/IP network via the Simple Mail Transfer Protocol (SMTP). The recipient receives a voice message as an email with a WAV attachment.

In this chapter, you will find procedures for creating Internet subscriber accounts, followed by detailed discussions of the concepts and terminology you need to understand.

See the following sections:

Prerequisites for Setting Up Internet Subscriber Accounts in Cisco Unity 8.x

Creating Internet Subscriber Accounts in Cisco Unity 8.x

Internet Subscriber Concepts and Definitions in Cisco Unity 8.x

Prerequisites for Setting Up Internet Subscriber Accounts in Cisco Unity 8.x

Before creating the Internet subscriber accounts, verify that the following prerequisites have been met.

Cisco Unity is already installed on the servers, and they are connected to the network as applicable for your installation.

The Exchange servers have been configured as applicable for your installation such that Cisco Unity subscribers can send email to the people who will have Internet subscriber accounts. Cisco Unity hands off messages to Exchange for delivery; therefore, if email is successfully delivered, there should not be a problem with the delivery of voice messages.

If you will be creating Trusted Internet subscribers, you must first configure at least one Trusted Internet Location, and install either the Interoperability Gateway for Microsoft Exchange or the Cisco Unity Voice Connector for Microsoft Exchange to handle Trusted Internet Locations.

In installations with multiple Cisco Unity servers networked together via Digital Networking, Internet subscriber accounts can be created on any Cisco Unity server. After the Cisco Unity servers have been set up for Digital Networking as described in the "Digital Networking in Cisco Unity 8.x" chapter, verify the following settings:

Verify that the addressing search scope is set to either the dialing domain or the global directory on all of the networked servers, so that Cisco Unity subscribers, no matter which server they are associated with, can send messages to Internet subscribers. See the "Setting the Addressing Search Scope" section on page 2-7 for details.

If you want outside callers to be able to reach Internet subscribers from the automated attendant (for example, from the opening greeting) or from directory assistance:

Verify that the Cisco Unity servers on which the Internet subscribers will be created are in the same dialing domain as the Cisco Unity server that outside callers call into. See the "Customizing the Primary Location" section on page 2-6 for details on creating the dialing domain, and the "Dialing Domains" section on page 2-15 for background information.

Verify that the automated attendant and directory handlers search scopes are set to the dialing domain scope. See the "Setting the Directory Handler Search Scope" section on page 2-7 and the "Setting the Automated Attendant Search Scope" section on page 2-7.

Creating Internet Subscriber Accounts in Cisco Unity 8.x

You can create Internet subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator. See the following sections:

Before Creating Internet Subscriber Accounts

Before Creating Trusted Internet Subscriber Accounts

Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts

Correcting Import Errors

Using the Cisco Unity Administrator to Create Internet Subscriber Accounts

Enabling Cross-Server Transfer for Internet Subscribers

After Creating Internet Subscriber Accounts

Before Creating Internet Subscriber Accounts

This section lists—in order—the issues that you must consider before creating Internet Subscriber accounts.

1. Cisco Unity Configuration and Permissions

If you are unsure whether the account that you are using has sufficient rights and permissions to create Internet subscribers, or whether Cisco Unity is properly configured to work with your message store, use the following procedure to run the SysCheck diagnostic tool.

To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool


Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.

Step 2 In the left pane of the Tools Depot window, in the Diagnostic Tools directory, double-click SysCheck.

Step 3 On the Welcome to the Cisco Unity Configuration wizard page, click Select Configuration Tests, and click Next.

Step 4 Uncheck the check boxes for the message stores that are not connected to Cisco Unity.

Step 5 Click Test.

Step 6 In the Test Results box, click the link provided to view the test results.

Step 7 If no errors are reported, proceed to Step 8. Otherwise, do the following sub-steps:

a. Follow the advice offered in the Resolution column to correct each configuration or permissions error.

b. Return to the Completing the Check Unity Configuration wizard page, and click Finish.

c. Repeat Step 2 through Step 7 until no errors are reported.

Step 8 Click Finish.


2. Classes of Service

A class of service (COS) defines limits and permissions for subscribers who use Cisco Unity. For example, a COS dictates the maximum length of subscriber messages and greetings. Although most COS settings are not applicable to Internet subscribers, they still must be members of a COS. In the Cisco Unity Administrator, a COS is specified in each subscriber template; thus, a subscriber is assigned to the COS that is specified in the template upon which the Internet subscriber account is based. Cisco Unity includes predefined classes of service that you can modify. You can also create new classes of service. For details, see the "Managing Classes of Service in Cisco Unity 8.x" chapter in the System Administration Guide for Cisco Unity Release 8.x.

3. Restriction Tables

Each COS specifies a restriction table for call transfers, one for message notification, and one for fax deliveries. Cisco Unity applies the restriction table associated with the COS of a subscriber, and displays an error message if the phone number is not allowed. Cisco Unity comes with predefined restriction tables that you can modify.

Although most restriction table settings do not apply to Internet subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant (PCA), administrators can enter call transfer numbers for Internet subscribers. For security purposes, you should modify the restriction table used for transfers in the COS to which Internet subscribers belong, as necessary. For details, see the "Managing Restriction Tables in Cisco Unity 8.x" chapter in the System Administration Guide for Cisco Unity Release 8.x.

4. Public Distribution Lists

Public distribution lists are used to send voice messages to multiple subscribers at the same time. Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the Internet subscriber account is based. For details, see the "Managing Distribution Lists in Cisco Unity 8.x" chapter in the System Administration Guide for Cisco Unity Release 8.x.

5. Subscriber Templates

In the Cisco Unity Administrator, you can specify settings for a group of Internet subscribers by using a subscriber template. Subscriber templates contain settings that are applicable for subscribers of a particular type, such as a department. The settings from the template you choose are applied to Internet subscriber accounts as they are created. Cisco Unity comes with a default subscriber template that you can modify, and you can create an unlimited number of additional templates. For more details, see the "Managing Subscriber Templates in Cisco Unity 8.x" chapter in the System Administration Guide for Cisco Unity Release 8.x.

Internet subscribers correspond to contacts in Active Directory. The contacts are listed in the address book for Microsoft Outlook (or other email client), unless they are explicitly hidden. You may prefer that the associated contacts do not appear in the Outlook address book at all, or you may want to alter how contacts appear in the Outlook address book.


Note The System Administration Guide for Cisco Unity Release 8.x is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusagx.html.


Before Creating Trusted Internet Subscriber Accounts

Before creating Trusted Internet subscriber accounts, you must also consider the following two issues in addition to the issues listed in the "Before Creating Internet Subscriber Accounts" section:

1. Trusted Internet Locations

You must first create at least one Trusted Internet Location.

You can create Trusted Internet delivery locations by using the Cisco Unity Administrator or the Cisco Unity Bulk Import wizard.

To Create Trusted Internet Delivery Locations by Using the Cisco Unity Administrator


Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page.

Step 2 Click the Add icon.

Step 3 Enter a meaningful name for the location.

Step 4 Enter the Dial ID, which identifies the location in Cisco Unity, and which subscribers use to blind address messages to recipients at this location.

Step 5 Select Trusted Internet as the Destination Type for the location.

Step 6 Click Add.

Step 7 Record a voice name for the location.

Step 8 If you are using Secure Messaging, indicate whether to have outgoing messages decrypted.

Step 9 Click the Save icon.


If you prefer to create Trusted Internet delivery locations by using the Cisco Unity Bulk Import wizard, see the Cisco Unity Bulk Import wizard Help for instructions.

2. Interoperability Gateway for Microsoft Exchange or Voice Connector for Exchange 2000

You must install either the Interoperability Gateway or the Voice Connector to handle Trusted Internet Locations. If you have a pure Exchange 2007 organization, you must install the Interoperability Gateway, because installing the Voice Connector on an Exchange 2007 server is not supported. Otherwise, you should base your choice on the requirements for other types of networking that you plan to deploy, if applicable. For information about the types of networking supported by each, see the Networking Options Requirements for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

For detailed instructions, see either of the following, as applicable:

The "Setting Up the Interoperability Gateway for Microsoft Exchange in Cisco Unity 8.x" section on page 9-1.

The "Installing the Voice Connector for Trusted Internet Locations" section of the applicable Release Notes for Cisco Unity Voice Connector for Microsoft Exchange. The document is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts

The Cisco Unity Bulk Import wizard allows you to create multiple Internet subscriber accounts at once by importing user data directly from Active Directory, or by importing user data from a comma-separated value (CSV) file. CSV is a common text file format for moving data from one data store to another.

As long as the user data contained in the CSV file is formatted correctly, you can use it to create new Active Directory contacts at the same time that you create Internet subscriber accounts. Alternatively, the Cisco Unity Bulk Import wizard allows you to use a CSV file to create Internet Subscriber accounts with existing Active Directory contact data.

To create Internet subscriber accounts by importing user data directly from Active Directory, see the "To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard" procedure. Otherwise, use the following "To Prepare a CSV File for Creating Internet Subscriber Accounts" procedure to prepare your CSV file. See the Cisco Unity Bulk Import wizard Help to find additional information about using the wizard to create Internet subscriber accounts, or about the required and optional column headers for your CSV file.

To Prepare a CSV File for Creating Internet Subscriber Accounts


Step 1 Save the data that you will use to create Cisco Unity accounts as a CSV file.

As a best practice, do not include more than 7,500 records in a single CSV file, as you may encounter unexpected results when the Cisco Unity Bulk Import wizard imports the data.

Step 2 Copy the CSV file to the Cisco Unity server or to a directory that you can browse to from the server.

Step 3 Open the CSV file in a spreadsheet application or another application with which you can edit and reorganize the data. Do the following:

Confirm that the data is separated by commas, and that no tabs, spaces, or semicolons separate the data in the file.

If any data includes a space, quotes, or commas, contain it within quotes.

Step 4 Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5. The order of the column headers does not matter, though it is a good practice to set up your CSV file as indicated here.

For example, the columns of data in this sample are sorted so that the last name of the user is followed by the first name, and then by the remote address:

Abade,Alex,aabade@cisco.com
Bader,Kelly,kbader@cisco.com
Campbell,Terry,tcampbell@cisco.com
Cho,Li,lcho@cisco.com


Note The example in this procedure illustrates how to set up a CSV file so that the Cisco Unity Bulk Import wizard creates Internet subscriber accounts and new Active Directory contacts at the same time. If you choose to create new Internet subscriber accounts with data on existing Active Directory contacts, you must also include the ALIAS column header and data in your CSV file. Also note that to create Trusted Internet subscriber accounts, last name, first name, DTMF access ID, and remote address fields are required.


Step 5 Enter the required column headers above the first row of data. Column headers must be in uppercase, separated by commas, and spelled as indicated below:

LAST_NAME,FIRST_NAME,REMOTE_ADDRESS

For Trusted Internet subscribers, the headers should be spelled as follows:

LAST_NAME,FIRST_NAME,DTMF_ACCESS_ID,REMOTE_ADDRESS

Step 6 If desired, add optional column headers to the first row, and the corresponding data that you want to import in the subsequent rows below. As you do so, confirm that:

Column headers and data are separated by commas. Note that every row does not have to contain data for each optional column header.

Any data that includes a space, quotes, or commas is contained within quotes.

Step 7 If your CSV file contains columns of data that you do not want to import, delete the columns. Alternatively, you can title one column NOTES. The Cisco Unity Bulk Import wizard ignores data beneath any NOTES column header, but the wizard does not support more than one NOTES column in a CSV file.

Step 8 Confirm that each row contains the applicable data corresponding to each column header.

Step 9 Save the file as a CSV file.

Step 10 Continue with the following "To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard" procedure.


To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard

Before you run the Cisco Unity Bulk Import wizard, disable virus-scanning services and intrusion-detection software on the Cisco Unity server, if applicable. Otherwise, the Cisco Unity Bulk Import wizard may run slowly. See the Cisco Unity Bulk Import wizard Help for procedures.


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Bulk Import.

Step 2 Follow the on-screen instructions.

To learn more about the options presented in the dialog boxes that appear as the wizard proceeds, click Help.

Step 3 When prompted to choose the type of subscriber to create, click Internet or Trusted Internet, as applicable.

Step 4 Click Next, and proceed through the wizard. If the wizard reports any errors, you can:

Click OK to continue with the import, and fix the errors later.

Fix the errors. See the "Correcting Import Errors" section for details.

Step 5 When the Internet Subscriber accounts are created, click Finish.

Step 6 If you had import errors, but in Step 4 you chose to correct them later, see the "Correcting Import Errors" section.

Step 7 If you had no import errors, or if all errors have now been corrected, see the "After Creating Internet Subscriber Accounts" section.


Correcting Import Errors

The error log file contains data that the Cisco Unity Bulk Import wizard could not import. The Cisco Unity Bulk Import wizard reports the first error it detects in any user mailbox or row in a CSV file. Once you correct that error, the wizard may detect additional errors in the same mailbox or row when the data is imported again. Thus, you may need to repeat the correction process—running the Cisco Unity Bulk Import wizard and correcting an error—several times to find and correct all errors.

The output log file contains all the records that were not imported. You can save it as a CSV file, and use it when you run the Cisco Unity Bulk Import wizard again. Note that each time you run the Cisco Unity Bulk Import wizard, the error and output log files are overwritten (unless you specify new names for the files).

To correct import errors, use one of the following procedures:

To Correct Errors That Occurred When Importing Data from a CSV File

To Correct Errors That Occurred When Importing Data from the Directory

To Correct Errors That Occurred When Importing Data from a CSV File


Step 1 Browse to the directory location of the error log file that you specified during the import. (The default location and file name is C:\Error.log.)

Step 2 Use a text editor to open the error log file. You will use the error codes in the file to make corrections.

Step 3 Browse to the directory location of the output log file that you specified during the import. (The default location and file name is C:\Output.log.)

Step 4 Use a text editor to open the output log file.

Step 5 Correct any records in the output file that are listed as errors in the error log file.

Step 6 When you have finished editing the output log file, save it as a CSV file with a new name.

Step 7 Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved in Step 6.

Step 8 Repeat this procedure until all Internet subscriber accounts are created without error, and then proceed to the "After Creating Internet Subscriber Accounts" section.


To Correct Errors That Occurred When Importing Data from the Directory


Step 1 Browse to the directory location of the error log file that you specified during the import. (The default location and file name is C:\Error.log.)

Step 2 Use a text editor to open the error log file. You will use the error codes in the file to make corrections.

Step 3 Open Active Directory Users and Computers.

Step 4 Double-click a contact that contains an error to see the properties.

Step 5 Enter corrections in the applicable boxes in the contact.

Step 6 Click OK.

Step 7 Repeat Step 4 through Step 6 for each contact listed in the error log file.

Step 8 Run the Cisco Unity Bulk Import wizard again.

Step 9 Repeat this procedure until all Internet subscriber accounts are created without error, and then proceed to the "After Creating Internet Subscriber Accounts" section.


Using the Cisco Unity Administrator to Create Internet Subscriber Accounts

By using the Cisco Unity Administrator, you can create an Internet subscriber account by adding a new account, or by importing existing data for an Active Directory contact. When you add a new Internet subscriber account, Cisco Unity creates a contact in Active Directory.

To create an Internet subscriber account, do one of the following procedures:

To Create an Internet Subscriber Account by Adding a New Contact

To Create an Internet Subscriber Account by Importing Existing User Data

To Create an Internet Subscriber Account by Adding a New Contact


Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.

Step 2 Click the Add icon.

Step 3 Click New Subscriber, and then select Internet or Trusted Internet from the list.

Step 4 Enter the First Name and Last Name.

Step 5 Enter the Extension of the Internet subscriber on Cisco Unity. This is the number that other Cisco Unity subscribers will use when addressing a message to the Internet subscriber that you are about to create.

Step 6 Select the Subscriber Template to use.

Step 7 Enter the SMTP Address in the applicable format.

Step 8 If you are creating a Trusted Internet subscriber, select a Trusted Internet location.

Step 9 Click Add.

Step 10 On the subscriber record, customize settings as applicable, and then click the Save icon.


To Create an Internet Subscriber Account by Importing Existing User Data


Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.

Step 2 Click the Add icon.

Step 3 Select Import Existing Exchange User.

Step 4 Click Select.

Step 5 Select Internet.

Step 6 In the Find By list, indicate whether to search by first name, last name, or Exchange alias. You can also indicate the domain for the search.

Step 7 Enter the applicable name or alias. You also can enter * to display a list of all users, or enter one or more characters followed by * to narrow your search.

Step 8 Click Find.

Step 9 On the list of matches, click the name of the user to import.

Step 10 Enter the applicable information on the Add Subscriber page.

Step 11 Click Add.

Step 12 On the subscriber record, customize settings as applicable, and then click the Save icon.


Enabling Cross-Server Transfer for Internet Subscribers

By default, call transfers to Internet subscribers that are created on other Cisco Unity servers are always handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if the subscribers are set up for supervised transfers. Optionally, you can configure Cisco Unity to use the cross-server transfer settings when transferring calls to Internet subscribers homed on a different Cisco Unity server. For more information about cross-server transfers, see the "Cross-Server Transfer from the Automated Attendant and Directory Handlers in Cisco Unity 8.x" section on page 3-8. If you already have cross-server transfer configured, see the "Optional: Disabling Cross-Server Transfer for External Subscribers" section on page 3-10 for details on expanding the cross-server transfer functionality to include Internet subscribers.

After Creating Internet Subscriber Accounts

After creating Internet subscriber accounts, consider the following:

It takes a few minutes for a newly-created Internet subscriber account to be available to receive messages.

You can make changes to the settings for individual Internet subscriber accounts in the Cisco Unity Administrator.

When you want to modify settings for multiple subscribers at once, you can (re)run the Cisco Unity Bulk Import wizard. To learn more, see the Cisco Unity Bulk Import wizard Help.

When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account, you can delete the Internet subscriber account. See the "Deleting Internet Subscribers" section for details.

Internet Subscriber Concepts and Definitions in Cisco Unity 8.x

Internet subscribers are a representation in Cisco Unity of users who do not have mailboxes on the local Exchange network. Instead, messages for Internet subscribers are sent to an email address that you specify when you create the Internet subscriber account. The recipient receives voice messages as emails with attached WAV files.

Trusted Internet subscribers are Internet subscribers that are trusted with decrypted secure messages. Trusted Internet subscribers must be associated with a Trusted Internet Location. Based on the security settings of the Trusted Internet location, secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity web services server if you are using the Interoperability Gateway or by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server. (Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient.)

Trusted Internet subscribers are the same as Internet subscribers except the following differences:

Trusted Internet subscribers are associated with a Trusted Internet location.

Messages to Trusted Internet subscribers are processed by the Interoperability Gateway or Voice Connector.

Trusted Internet subscribers must have a DTMF extension, whereas extensions are optional for Internet subscribers.

The concepts discussed in this section apply to both regular Internet subscribers and Trusted Internet subscribers, except where specifically noted.

Internet subscribers are represented as mail-enabled contacts in Active Directory. You create and manage Internet subscriber accounts in much the same way that you do regular subscriber accounts. For example, a subscriber template is used when the Internet subscriber accounts are created, and you can adjust the call transfer settings for Internet subscriber accounts as needed.

Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers and Trusted Internet subscribers. If an Internet subscriber has not been assigned an extension, subscribers can address messages to that Internet subscriber only in spelled-name mode (if the Internet subscriber has a voice name). Subscribers can also address messages to Internet subscribers without extensions by using Cisco Unity ViewMail for Microsoft Outlook or by using the Cisco Unity Inbox.

If you have specified extensions for the Internet subscribers, you can configure the call transfer settings for the Internet subscribers so that they can be reached by outside callers.

Internet subscribers do not require additional Exchange client access licenses (CALs), and they do not consume Cisco Unity subscriber licenses. The Cisco Unity subscriber license count does not change when you create Internet subscribers.

Other than receiving messages (and possibly calls), Internet subscribers do not have access to other Cisco Unity features, and some sections of the Cisco Unity Administrator are disabled for Internet subscribers. Internet subscribers:

Cannot log on to Cisco Unity by phone to check or send messages.

Cannot log on to Cisco Unity by phone—or use the Cisco Unity Assistant—to adjust personal settings, so their recorded names and greetings can only be recorded or changed in the Cisco Unity Administrator.

Cannot use Cisco Unity ViewMail for Microsoft Outlook or the Cisco Unity Inbox.

Cannot own private lists.

Cannot set up or receive message notifications.

Cannot receive message waiting indications.

Subscriber Experience with Internet Subscribers

Provided that Internet subscribers have extensions, are listed in the phone directory, and have had voice names and greetings recorded for them:

Subscribers can address messages to Internet subscribers by using the phone, ViewMail, or the Cisco Unity Inbox.

Contacts that correspond to Internet subscribers are included in Exchange address lists, which means that they are listed in the Outlook address book (unless the contact has been explicitly prevented from appearing there) and the Cisco Unity Inbox address book. Therefore, message addressing to Internet subscribers—either by using Outlook or the Cisco Unity Inbox—is the same as for regular subscribers.

When using the phone, subscribers can address messages to Internet subscribers by spelled-name mode (if enabled on the system) or by extension or alternate extension.

Subscribers get voice name confirmation when addressing a message to an Internet subscriber.

Internet subscribers can be added to distribution lists.

You can configure call transfer settings for the Internet subscribers just as you can for Cisco Unity subscribers so that unidentified callers and subscribers can call an Internet subscriber and leave a message.

Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers. If an Internet subscriber has not been assigned an extension:

The Internet subscriber cannot be listed in the phone directory.

Unidentified callers will be unable to leave messages for the Internet subscriber.

When addressing messages to the Internet subscriber, subscribers are limited to spelled-name mode, provided that the Internet subscriber has a recorded voice name. If neither an extension nor a voice name has been set, messages cannot be addressed to the Internet subscriber.

Deleting Internet Subscribers

Each Internet subscriber is associated with an Active Directory contact. When you delete Internet subscribers in the Cisco Unity Administrator, you are offered the option to delete the associated directory objects.