Maintenance Guide for Cisco Unity Release 8.x (With Microsoft Exchange)
Index
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Index

Table Of Contents

A - B - C - D - E - F - M - O - P - R - S - T - U - V - W -

Index

A

Administrative Access report 10-9

AMIS In Traffic report 10-13

AMIS Out Traffic report 10-13

authentication failures caused by unsynchronized system clock 5-5

authoritative time server, configuring 5-5

B

backing up

backup software to use 4-3

Cisco Unity Bridge server 4-10

Cisco Unity server 4-9

data that may be lost 4-2

Exchange databases and mailboxes 4-8

Exchange transaction logs, protecting 4-8

failover configuration 4-9

installation of backup software 4-7

media rotation options 4-7

requirements 4-6

scheduling 4-10

testing considerations 4-10

Bulk Logout utility 6-1

C

Call Handler Traffic report 10-12

Cisco Unity

about backing up 4-1

data 6-1

Status Monitor 2-1

clock, updating system 5-5

D

Distribution Lists report 10-6

E

Event Log report 10-10

Event Monitoring Service 2-3

event notifications, setting up 2-6

Example Administrator, message handling 5-2

Example Interview

about 5-2

responsibility for screening 5-2

Exchange

backing up server 4-9

mailboxes, moving subscriber mailboxes 6-1

mailboxes, moving Unity Messaging System, UAmis, UVPIM, USBms, and UOmni 6-2

F

Failed Login report 10-6

file transfers 9-3

full mailbox, managing 3-4

M

mailboxes, moving in Exchange 6-1

mailbox size, managing 3-4

mailbox storage limits

setting 3-1

suppressing warning emails 3-3

message retention policy, enforcing 3-5

messages

undeliverable 5-1

without a specific recipient 5-1

Message Store Manager, using to manage mailbox size 3-5

monitoring Cisco Unity performance 7-1

monitoring tools, Status Monitor 2-1

O

Operator call handler, responsibility for screening 5-2

Outcall Billing report 10-8

P

performance

best practices 7-17

configuring CUPID 7-4

configuring performance information tools 7-4

configuring Performance Monitor for Cisco Unity server 7-7

configuring Performance Monitor for off-box message store 7-8

counters to use for testing 7-18

definition 7-1

determining performance expectations 7-2

guidelines for monitoring Cisco Unity performance 7-9

monitoring, introduction 7-1

Network Monitor driver, configuring 7-4

on-box vs. off-box message store 7-3

permissions required for monitoring 7-3

setting up Performance Monitor 7-5

testing on the system 7-10

troubleshooting performance counters 7-25

Port Usage report 10-10

public distribution lists, Distribution Lists report 10-6

purging messages 3-5

R

remote access 9-1

Remote Desktop

setting up remote administration 9-1

reports

about data 10-2

Administrative Access report 10-9

AMIS In Traffic report 10-13

AMIS Out Traffic report 10-13

Call Handler Traffic report 10-12

cleanup interval for logger data files 10-2

Distribution Lists report 10-6

Event Log report 10-10

Failed Login report 10-6

format, web or CSV 10-3

generating 10-3

log-based data 10-2

logger data files 10-2

Outcall Billing report 10-8

overview 10-1

Port Usage report 10-10

Subscriber Message Activity report 10-5

Subscriber Message Store Status 3-7

Subscribers report 10-4

System Configuration report 10-11

Transfer Call Billing report 10-7

Unresolved References report 10-12

viewing and printing 10-4

S

SNMP notification, setting up 2-4

Status Monitor 2-1

subscriber mailboxes

managing 3-7

Subscriber Message Activity report 10-5

subscribers

mailboxes, moving 6-1

message store maintenance 3-7

Subscribers report 10-4

system clock, updating 5-5

System Configuration report 10-11

T

time, configuring authoritative time server 5-5

Tools Depot

Bulk Logout 6-1

Message Store Manager 3-7

Transfer Call Billing report 10-7

troubleshooting performance counters 7-25

U

UAmis mailbox, moving 6-3

Unaddressed Messages public distribution list, responsibility for screening 5-1

undeliverable messages 5-1

Unity Messaging Repository (UMR) 6-1

Unity Messaging System mailboxes, moving 6-2

Unresolved References report 10-12

UOmni mailbox, moving 6-3

URL, Status Monitor 2-1

USbms mailbox, moving 6-4

utilities

Bulk Logout 6-1

Message Store Manager 3-7

UVPIM mailboxes, moving 6-3

V

Virtual Private Network (VPN), setting up remote administration 9-4

W

Windows Terminal Client install disks, creating 9-3

Windows Terminal Services

ending a remote session 9-4

setting up Client on a remote computer 9-3

setting up remote administration 9-2

starting a remote session 9-3