TIMG Integration Guide for Cisco Unity Release 8.x
Appendix: Settings for TIMG Firmware Version 5.x
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Settings for TIMG Firmware Version 5.x

Table Of Contents

Settings for TIMG Firmware Version 5.x

TIMG Settings for a Serial Integration (Firmware Version 5.x)

TIMG Settings for an In-Band Integration (Firmware Version 5.x)


Settings for TIMG Firmware Version 5.x


The following sections provide the TIMG settings when firmware version 5.x is installed on the TIMG units:

TIMG Settings for a Serial Integration (Firmware Version 5.x)

TIMG Settings for an In-Band Integration (Firmware Version 5.x)


Note We recommend that you upgrade your TIMG units to the most recent version that is available at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240. For instructions on downloading and installing the most recent TIMG firmware, see the chapter for your phone system integration in this guide.


TIMG Settings for a Serial Integration (Firmware Version 5.x)

To Set Up the TIMG Units for a Serial Integration


Step 1 On a Windows workstation, log in to a TIMG unit.

Step 2 On the Configure menu, click IP.

Step 3 On the IP page, enter the following settings for LAN1.

Table D-1 IP Page Settings for LAN1 

Field
Setting

Client IP Address

Enter the new IP address that you want to use for the TIMG unit.

(This is the IP address that you will enter in UTIM when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the TIMG units will use.

BOOTP Enabled

If you are using DHCP, click Yes.

If you are not using DHCP, click No.


Step 4 Click Apply Changes.

Step 5 On the Configure menu, click System.

Step 6 On the System page, enter the following settings.

Table D-2 System Page Settings for the System and Telephony Groups 

Field
Setting

Operating Mode

Click SIP.

PCM Coding

Click uLaw.


Step 7 Determine which serial port on the TIMG unit you will use to connect the data link serial cable from the phone system, then enter the following settings in the applicable group.

Table D-3 System Page Settings for Serial Port Groups 

Field
Setting

Serial Port Baud Rate

Click the setting that is configured on the phone system.

The default setting is 9600.

Serial Port Parity

Click the setting that is configured on the phone system.

The default setting is None.

Serial Port Data Bits

Click the setting that is configured on the phone system.

The default setting is 8.

Serial Port Stop Bits

Click the setting that is configured on the phone system.

The default setting is 1.


Step 8 Click Apply Changes.

Step 9 On the Configure menu, click Gateway.

Step 10 On the Gateway page, click the Gateway Routing tab.

Step 11 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.

Table D-4 Gateway Routing Tab Settings 

Field
Setting

VoIP Endpoint ID:
1

(Cisco Unity without failover) Enter the server name of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.

VoIP Endpoint ID:
2

(Cisco Unity without failover) Enter the server name of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.


Step 12 Click Apply Changes.

Step 13 On the Gateway page, click the Gateway Advanced tab.

Step 14 On the Gateway Advanced tab, enter the following settings.

Table D-5 Gateway Advanced Tab Settings 

Field
Settings
Advanced Call Routing

Call Connect Mode

Click OnAnswer.

Send DNIS to VoIP Endpoint

Click No.

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Click No.

Telephony

Minimum Call Party Delay

Enter 500.

Maximum Call Party Delay

Enter 2000.

Dial Digit on Time

Enter 100.

Dial Inter-Digit Time

Enter 100.

Dial Pause Time

Enter 2000.

Turn MWI On FAC

Leave this field blank.

Turn MWI Off FAC

Leave this field blank.

Dial Send Key

Click None.

Outbound Call Connect Timeout

Enter 10000.

Wait for Ringback/Connect on Blind Transfer

Click Yes.

Hunt Group Extension

Enter the pilot number for the Cisco Unity voice messaging ports.

Audio

Audio Compression

Click the preferred codec for audio compression:

G.711

G.729AB

RTP Digit Relay Mode

Click RFC2833.

Signaling Digit Relay Mode

Click Off.

Voice Activity Detection

Click On.

Frame Size

Click the applicable setting:

G.711—20

G.729AB—10


Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Click the applicable setting:

G.711—1

G.729AB—2


Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
Quality of Service

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Traps and Alarms

E-mail Alarms Enabled

Click No.

SNMP Traps Enabled

Click No.

HTTP Server Enabled

Click Yes.

HTTPs Server Enabled

Click No.


Step 15 Click Apply Changes.

Step 16 On the Gateway page, click the Gateway Capabilities tab.

Step 17 Enter the following settings for all ports that are used by voice messaging ports on Cisco Unity.

Table D-6 Gateway Capabilities Tab Settings 

Field
Setting

Telephony Port Capability

Click Both.

Telephony Port Enabled

For ports that are used by voice messaging ports on Cisco Unity, click Yes.

For ports that are not used, click No.


Step 18 Click Apply Changes.

Step 19 On the Configure menu, click T1E1.

Step 20 On the T1E1 page, click the T1/E1 Mode tab.

Step 21 On the T1/E1 Mode tab, enter the following settings.

Table D-7 T1/E1 Mode Tab Settings 

Field
Setting

Line Mode

Click T1.

Signaling Mode

Click CAS.

Interface Mode

Click Terminal.


Step 22 Click Apply Changes.

Step 23 Click the T1-CAS Protocol tab.

Step 24 On the T1-CAS Protocol tab, enter the following settings.

Table D-8 T1-CAS Protocol Tab Settings 

Field
Setting

T1 CAS Protocol

Enter the setting that matches the phone system programming.

Line Encoding

Enter the setting that matches the phone system programming.

Framing

Enter the setting that matches the phone system programming.

Selects Transmit Pulse Waveform

Enter the setting that matches the phone system programming.

Flash Hook

Enter the setting that matches the phone system programming.

Consult Call Dialtone Drop Code

Enter the setting that matches the phone system programming.

Consult Call Proceeding Drop Code

Enter the setting that matches the phone system programming.

Consult Call Busy Drop Code

Enter the setting that matches the phone system programming.

Consult Call Error Drop Code

Enter the setting that matches the phone system programming.

Consult Call Connected Drop Code

Enter the setting that matches the phone system programming.

Consult Call Disconnected Drop Code

Enter the setting that matches the phone system programming.

MWI confirmation Tone

Click No.

CPID Type

Click TypeII_CPID.

Initial Wait for Inband CPID

Enter 100.

Inband CPID Complete Timeout

Enter 300.


Step 25 Click Apply Changes.

Step 26 On the Configure menu, click Serial Protocol.

Step 27 On the Serial Protocol page, enter the following settings.

Table D-9 Serial Protocol Page Settings 

Field
Setting

Serial Mode (Master/Slave)

Click the applicable setting:

Master—Click this setting when this TIMG unit is connected to the data link serial cable from the phone system. There can be only one master TIMG unit in a phone system integration.

Slave—Click this setting when this TIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave TIMG units in a phone system integration.

Serial Interface Protocol

Click the serial protocol that your phone system uses:

SMDI

MCI

MD-110

MWI Response Timeout

Enter 2000.

IP Address of Serial Server

If the TIMG unit is the master, leave this field blank.

If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).

Serial Cpid Expiration

Enter 5000.

Logical Extension Number

If the TIMG unit is the master, leave this field blank.

If the TIMG unit is a slave, enter the IP address of the master TIMG unit (the TIMG unit that is connected to the data link serial cable from the phone system).


Step 28 Click Apply Changes.

Step 29 On the Configure menu, click SIP.

Step 30 On the SIP page, enter the following settings.

Table D-10 SIP Page Settings 

Field
Setting

Host and Domain Name

Enter the domain name of the TIMG unit.

Transport Type

Click UDP.

Call as Domain Name

Click No.

SIPS URI Scheme Enabled

Click No.

Invite Expiration

Enter 120.

DNS Server Address

Enter the IP address of the DNS server.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060.

Registration Expiration

Enter 3600.

UDP/TCP Transports Enabled

Click Yes.

TCP/UDP Server Port

Enter 5060.

Primary Proxy Server Address

(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.

Primary Proxy Server Port

For the first TIMG unit, enter 5060.

When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.

Backup Proxy Server Address

(Cisco Unity without failover) Not applicable. Leave the default setting.

(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.

Backup Proxy Server Port

(Cisco Unity without failover) Not applicable. Leave the default setting.

(Cisco Unity with failover configured) For the first TIMG unit, enter 5060. When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.

Proxy Query Interval

Enter 10.

T1 Time

Enter 500.

T2 Time

Enter 4000.

T4 Time

Enter 5000.


Step 31 Click Apply Changes.

Step 32 On the Configure menu, click Tones.

Step 33 On the Tones page, click the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 34 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 35 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 36 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 35c. from the third phone.

Step 37 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 38 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 37a.

Step 39 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 40 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 39a.

Step 41 Click Learn.

Step 42 When the process is complete, check the check box for each newly learned tone and click Apply.

Step 43 Hang up the phones that you used in Step 35.

Step 44 If the TIMG unit is connected to a Nortel SL-100 phone system, do the following substeps to learn the stutter dial tone. Otherwise, continue to Step 45.

a. On the Tones page, on the Learn tab, for the Dialtone event, confirm that the Acquire Tone check box is checked and enter ! in the Destination Address field.

b. Uncheck the Acquire Tone check boxes for all other tones.

c. Click Learn.

d. When the process is complete, check the check box for each newly learned tone and click Apply.

Step 45 On the Configure menu, click Restart.

Step 46 On the Restart page, click Restart Unit Now.

Step 47 When the TIMG unit has restarted, in the View menu, click Refresh.

Step 48 Repeat Step 1 through Step 47 on all remaining TIMG units.


TIMG Settings for an In-Band Integration (Firmware Version 5.x)

To Set Up the TIMG Units for an In-Band Integration


Step 1 On a Windows workstation, log in to a TIMG unit.

Step 2 On the Configure menu, click IP.

Step 3 On the IP page, enter the following settings for LAN1.

Table D-11 IP Page Settings for LAN1 

Field
Setting

Client IP Address

Enter the new IP address that you want to use for the TIMG unit.

(This is the IP address that you will enter in UTIM when you create the integration.)

Client Subnet Mask

Enter the new subnet mask, if the subnet mask is different from the default IP address.

Default Network Gateway Address

Enter the IP address of the default network gateway router that the TIMG units will use.

BOOTP Enabled

If you are using DHCP, click Yes.

If you are not using DHCP, click No.


Step 4 Click Apply Changes.

Step 5 On the Configure menu, click System.

Step 6 On the System page, enter the following settings.

Table D-12 System Page Settings for the System and Telephony Groups 

Field
Setting

Operating Mode

Click SIP.

PCM Coding

Click uLaw.


Step 7 Click Apply Changes.

Step 8 On the Configure menu, click Gateway.

Step 9 On the Gateway page, click the Gateway Routing tab.

Step 10 On the Gateway Routing tab, enter the following settings.

Table D-13 Gateway Routing Tab Settings 

Field
Setting

VoIP Endpoint ID:
1

(Cisco Unity without failover) Enter the server name of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.

VoIP Endpoint ID:
2

(Cisco Unity without failover) Enter the server name of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.


Step 11 Click Apply Changes.

Step 12 On the Gateway page, click the Gateway Advanced tab.

Step 13 On the Gateway Advanced tab, enter the following settings.

Table D-14 Gateway Advanced Tab Settings 

Field
Settings
Advanced Call Routing

Call Connect Mode

Click OnAnswer.

Send DNIS to VoIP Endpoint

Click No.

Destination for Unroutable IP Calls

Leave this field blank.

Destination for Unroutable PBX Calls

Leave this field blank.

Monitor Call Connections

Click No.

Telephony

Minimum Call Party Delay

Enter 500.

Maximum Call Party Delay

Enter 2000.

Dial Digit on Time

Enter 100.

Dial Inter-Digit Time

Enter 100.

Dial Pause Time

Enter 2000.

Turn MWI On FAC

Enter the code that the phone system uses to turn MWIs on.

Turn MWI Off FAC

Enter the code that the phone system uses to turn MWIs off.

Dial Send Key

Click None.

Outbound Call Connect Timeout

Enter 10000.

Wait for Ringback/Connect on Blind Transfer

Click Yes.

Hunt Group Extension

Enter the pilot number for the Cisco Unity voice messaging ports.

Audio

Audio Compression

Click the preferred codec for audio compression:

G.711—The TIMG unit will use only the G.711 codec.

G.729—The TIMG unit will prefer the G.729a codec but can also use the G.711 codec.

RTP Digit Relay Mode

Click RFC2833.

Signaling Digit Relay Mode

Click Off.

Voice Activity Detection

Click On.

Frame Size

Click the applicable setting:

G.711—20

G.729a—10


Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.

Frames Per Packet

Click the applicable setting:

G.711—1

G.729a—2


Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
Quality of Service

Call Control QOS Byte

Enter 104 (equivalent to DSCP AF31).

RTP QOS Byte

Enter 184 (equivalent to DSCP EF).

Traps and Alarms

E-mail Alarms Enabled

Click No.

SNMP Traps Enabled

Click No.

HTTP Server Enabled

Click Yes.

HTTPs Server Enabled

Click No.


Step 14 Click Apply Changes.

Step 15 On the Gateway page, click the Gateway Capabilities tab.

Step 16 Enter the following settings for all ports that are used by voice messaging ports on Cisco Unity.

Table D-15 Gateway Capabilities Tab Settings 

Field
Setting

Telephony Port Capability

Click Both.

Telephony Port Enabled

For ports that are used by voice messaging ports on Cisco Unity, click Yes.

For ports that are not used, click No.


Step 17 Click Apply Changes.

Step 18 On the Configure menu, click T1E1.

Step 19 On the T1E1 page, click the T1/E1 Mode tab.

Step 20 On the T1/E1 Mode tab, enter the following settings.

Table D-16 T1/E1 Mode Tab Settings 

Field
Setting

Line Mode

Click T1.

Signaling Mode

Click CAS.

Interface Mode

Click Terminal.


Step 21 Click Apply Changes.

Step 22 Click the T1-CAS Protocol tab.

Step 23 On the T1-CAS Protocol tab, enter the following settings.

Table D-17 T1-CAS Protocol Tab Settings 

Field
Setting

T1 CAS Protocol

Click Loop_Start.

Line Encoding

Click B8ZS.

Framing

Click EFS.

Selects Transmit Pulse Waveform

Click Short_Haul_110ft.

Flash Hook

Enter 550.

Consult Call Dialtone Drop Code

Enter !!.

Consult Call Proceeding Drop Code

Enter !!.

Consult Call Busy Drop Code

Enter !.

Consult Call Error Drop Code

Enter !!.

Consult Call Connected Drop Code

Enter ,,,,.

Consult Call Disconnected Drop Code

Enter !.

MWI confirmation Tone

Click No.

CPID Type

Click TypeII_CPID.

Initial Wait for Inband CPID

Enter 5000.

Inband CPID Complete Timeout

Enter 500.


Step 24 Click Apply Changes.

Step 25 On the Configure menu, click SIP.

Step 26 On the SIP page, enter the following settings.

Table D-18 SIP Page Settings 

Field
Setting

Host and Domain Name

Enter the domain name of the TIMG unit.

Transport Type

Click UDP.

Call as Domain Name

Click No.

SIPS URI Scheme Enabled

Click No.

Invite Expiration

Enter 120.

DNS Server Address

Enter the IP address of the DNS server.

Registration Server Address

Leave this field blank.

Registration Server Port

Enter 5060.

Registration Expiration

Enter 3600.

UDP/TCP Transports Enabled

Click Yes.

TCP/UDP Server Port

Enter 5060.

Primary Proxy Server Address

(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.

(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.

Primary Proxy Server Port

For the first TIMG unit, enter 5060.

When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.

Backup Proxy Server Address

(Cisco Unity without failover) Not applicable. Leave the default setting.

(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.

Backup Proxy Server Port

(Cisco Unity without failover) Not applicable. Leave the default setting.

(Cisco Unity with failover configured) For the first TIMG unit, enter 5060. When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.

Proxy Query Interval

Enter 10.

T1 Time

Enter 500.

T2 Time

Enter 4000.

T4 Time

Enter 5000.


Step 27 Click Apply Changes.

Step 28 On the Configure menu, click Tones.

Step 29 On the Tones page, click the Learn tab.


Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.

Step 30 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.

Step 31 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From a available phone, call a second phone.

b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.

c. From a third phone, dial one of the busy phones.

d. Confirm that you hear a busy tone.

e. Hang up the third phone but leave the handsets for the other two phones off.

Step 32 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 31c. from the third phone.

Step 33 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does not exist.

b. Confirm that you hear the reorder or error tone.

c. Hang up the phone.

Step 34 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 33a.

Step 35 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.

a. From an available phone, dial an extension that does exist.

b. Confirm that you hear the ringback tone.

c. Hang up the phone.

Step 36 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 35a.

Step 37 Click Learn.

Step 38 When the process is complete, check the check box for each newly learned tone and click Apply.

Step 39 Hang up the phones that you used in Step 31.

Step 40 On the Configure menu, click Import/Export.

Step 41 On the Import/Export page, under Export Settings, click Export Settings.

Step 42 In the File Download dialog box, click Save.

Step 43 In the Save As dialog box, browse to the Windows workstation that has access to the TIMG units, browse to a directory where you want to save the file, and click Save.

Step 44 In the Download Complete dialog box, click Open. Notepad opens the file Config.ini that you saved.

Step 45 Locate the line with the following parameter:

telautoanswer

Step 46 Confirm that the value of the parameter is no so that the line reads as follows:

telautoanswer = no

Step 47 Locate the line with the following parameter:

telFacCDropProc

Step 48 Confirm that the value of the parameter is !! so that the line reads as follows:

telFacCDropProc = !!


Caution The telFacCDropProc parameter must be set to !!. If the telFacCDropProc parameter is set to 1, supervised transfers will fail, and the caller will hear the called party standard greeting two times.

Step 49 Save the file, and exit Notepad.

Step 50 On the Configure menu of the TIMG unit, click Import/Export.

Step 51 On the Import/Export page, under Import Settings, click Browse.

Step 52 In the Choose File dialog box, browse to the file Config.ini that you saved.

Step 53 Click Config.ini, and click Open.

Step 54 On the Import/Export page, click Import Settings.

Step 55 When prompted to restart the TIMG unit, click OK.

Step 56 When the TIMG unit has restarted, in the View menu, click Refresh.

Step 57 Repeat Step 1 through Step 56 on all remaining TIMG units.