Installation Guide for Cisco Unity Release 8.x in a Unified Messaging Configuration (With Microsoft Exchange and Without Failover)
Installing and Configuring Cisco Unity 8.x Software
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Installing and Configuring Cisco Unity 8.x Software

Table Of Contents

Installing and Configuring Cisco Unity 8.x Software

Installing and Configuring Cisco Unity 8.x Software

Starting the Cisco Unity System Setup Assistant and Installing Cisco Unity 8.x Software

Installing Cisco Unity 8.x License Files

Configuring Cisco Unity 8.x Services

Configuring Cisco Unity 8.x for the Message Store

Setting New Default Passwords for Cisco Unity 8.x

Integrating the Phone System with Cisco Unity 8.x

Testing the Phone System Integration with Cisco Unity 8.x

Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly in 8.x

Securing the Cisco Unity 8.x Example Administrator Account Against Toll Fraud

Moving the Data Store Databases and Transaction Logs for Cisco Unity 8.x

Excluding Selected Directories from Virus Scanning for Cisco Unity 8.x

Installing the Latest Microsoft Service Packs and Updates on the Cisco Unity 8.x Server

Re-enabling Antivirus Services on the Cisco Unity 8.x Server

Securing the Cisco Unity 8.x Software and the Cisco Unity Server


Installing and Configuring Cisco Unity 8.x Software


In this chapter, you do the following tasks in the order listed:

1. Use the Cisco Unity System Setup Assistant to install and configure Cisco Unity. See the "Installing and Configuring Cisco Unity 8.x Software" section.

2. Test the phone system integration. See the "Testing the Phone System Integration with Cisco Unity 8.x" section.

3. Configure Internet Explorer. See the "Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly in 8.x" section.

4. Secure the Example Administrator account against toll fraud. See the "Securing the Cisco Unity 8.x Example Administrator Account Against Toll Fraud" section.

5. Move SQL Server, SQL Server Express, or MSDE databases and transaction logs. See the "Moving the Data Store Databases and Transaction Logs for Cisco Unity 8.x" section.

6. If antivirus software is installed on the Cisco Unity server: Exclude selected directories from scanning. See the "Excluding Selected Directories from Virus Scanning for Cisco Unity 8.x" section.

7. Install the latest Microsoft service packs qualified for use with Cisco Unity, if any. In addition, run the latest Cisco Unity Server Updates wizard to install the latest updates recommended for use with Cisco Unity. See the "Installing the Latest Microsoft Service Packs and Updates on the Cisco Unity 8.x Server" section.

8. If antivirus software is installed on the Cisco Unity server: Re-enable antivirus services for Cisco Unity. See the "Re-enabling Antivirus Services on the Cisco Unity 8.x Server" section.

9. Secure Cisco Unity and the Cisco Unity server. See the "Securing the Cisco Unity 8.x Software and the Cisco Unity Server" section.

When you are finished with this chapter, return to Chapter 1, "Overview of Mandatory Tasks for Installing Cisco Unity 8.x" to continue installing the Cisco Unity system.


Note The tasks in the list reference detailed instructions in the Installation Guide for Cisco Unity and in other Cisco Unity documentation. Follow the documentation for a successful installation.


Installing and Configuring Cisco Unity 8.x Software

To install and configure Cisco Unity software, you use the Cisco Unity System Setup Assistant to run seven programs in a specific order. The programs:

Check the system and install the Cisco Unity software.

Install the Cisco Unity licenses.

Configure the Cisco Unity services.

Configure Cisco Unity for the message store.

Set new default passwords for the Default Administrator and the Default Subscriber templates

Integrate Cisco Unity with the phone system.

Do the following six subsections in the order listed.

Starting the Cisco Unity System Setup Assistant and Installing Cisco Unity 8.x Software

From the Cisco Unity System Setup Assistant, you run the Cisco Unity Setup program first to install Cisco Unity. The Setup program checks the system, then installs the Cisco Unity software.


Caution For limitations on running the Cisco Unity System Setup Assistant by using Windows Terminal Services, see the "Windows Terminal Services" section of the "Limitations and Restrictions" section of the applicable Cisco Unity release notes at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.


Caution Do not install features for which the system is not licensed, or Cisco Unity will shut down.

To Start the Assistant and Install the Cisco Unity Software


Step 1 Log on to Windows by using the Cisco Unity installation account.


Caution If you have not already done so, disable antivirus services on the server, if applicable. Otherwise, the installation may fail.

Step 2 If Cisco Unity DVD 1 is located on a network share, authenticate on the other server before you continue. For example, start Windows Explorer, browse to the network share, and, when prompted, enter the username and password for an Active Directory account that has access to that location.

Step 3 If Internet Explorer Enhanced Security is enabled on the Cisco Unity server, add the network share as a local intranet site in Internet Explorer.

Step 4 On Cisco Unity DVD 1, browse to the root directory and double-click Setup.exe.

Step 5 Click Install or Upgrade Cisco Unity Software, and click Run Task.

Step 6 Follow the on-screen prompts until the Enter Installation Locations page appears.

Step 7 Specify locations for the Cisco Unity application, trace logs, and Unity Messaging Repository (UMR) files. Use the locations you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-4.

Step 8 Click Next.

Step 9 In the Select Features dialog box:

a. Check the Install Cisco Unity check box.

b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.

If not, uncheck the Enable TTS check box.

Step 10 Click Next.

Step 11 Choose the prompt set to install. Consider the following:

Cisco Unity should use the same audio format for prompts that the phone system uses for the media stream. Using a consistent audio format minimizes the need for transcoding from one audio format to another and minimizes the performance impact on the Cisco Unity server.

Callers hear consistent sound quality when the prompts are in the same audio format that is used for recording messages.

The G.711 Mu-Law audio format offers superior audio quality.

The G.729a audio format uses less network bandwidth.

Note that choosing a system prompt set does not change the default audio format for recording messages. If necessary, you can change the audio format for recording messages after Cisco Unity is installed. For more information, see the white paper Audio Codecs and Cisco Unity (All Versions of Cisco Unity) at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/cuaudiocodecs.html.

Step 12 Click Next.

Step 13 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.

If you installed Windows by using the manufacturer's guided system-setup utility and a retail Windows disc, one of the languages you choose here must match the locale you specified when you installed Windows.


Caution If the locale you specified when you installed Windows does not match any of the installed Cisco Unity system-prompt languages, Cisco Unity will log errors in the event log and may stop taking calls. The system-prompt language you choose here must exactly match the locale you selected when you installed Windows. For example, if you chose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity system-prompt languages. English (Australia) will not work.

If you installed Windows by using the Platform Configuration discs that are shipped with the Cisco Unity server, the locale is automatically set to English (United States). The Cisco Unity Setup program always installs English (United States) system prompts, so you do not need to choose it as one of the languages to install.

Note that if the system will be using text to speech (TTS) and will be using English (Australia) or English (New Zealand) for the system prompts, also install English (United States) or English (United Kingdom) for the TTS language.

Step 14 Set the system-default languages for the phone, graphical user interface (GUI), and TTS, and click Next.

For the phone (system prompts) language, choose the language that matches the locale that you specified when you installed Windows.

Step 15 Follow the on-screen prompts, and restart the Cisco Unity server when prompted.


Installing Cisco Unity 8.x License Files

From the Cisco Unity System Setup Assistant, you run the Cisco Unity Install License File wizard second to install the Cisco Unity license files.

To Install the License Files


Step 1 Log on to Windows by using the Cisco Unity installation account, and the Install or Upgrade Cisco Unity Software task restarts again automatically.

Step 2 On the Install or Update License Files page, click Next.

Step 3 On the Welcome page, click Next.

Step 4 Click Add.

Step 5 Insert the Cisco Unity license file disk, if applicable.

(When Cisco Unity was registered on Cisco.com, Cisco replied with an email containing attached file(s) with license(s) for Cisco Unity features. The instructions in the email directed that the attached files be saved. For more information, see the "Obtaining Cisco Unity 8.x License Files" section on page 5-4.)

Step 6 Browse to drive A or to the location where the license file(s) have been stored.

Step 7 Double-click the license file to add it to the License Files list.

If prompted, click Yes to copy the license file to the local system.

Step 8 If you are adding more than one license file, click Add, and repeat Step 6 and Step 7 for each license file.

Step 9 Click Next.

Step 10 In the Licensed Features in the Selected License Files dialog box, confirm that the license information is correct.

Step 11 Click Next.

Step 12 Click Finish.

When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window.


Configuring Cisco Unity 8.x Services

From the Cisco Unity System Setup Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.

To Configure Services


Step 1 On the Configure Cisco Unity Services page, click Next. (Note that you should be logged on to Windows with the Cisco Unity installation account.)

Step 2 On the Welcome page, click Next.

Step 3 Choose the version of Exchange that is installed on the partner Exchange server that you chose in the "Determining the Partner Exchange Server for Cisco Unity 8.x" section on page 5-6.

Step 4 Click Next.

Step 5 Follow the on-screen prompts to choose the Active Directory accounts that you want Cisco Unity directory services, message store services, and local services to log on as.

When the wizard is complete, the Configure the Cisco Unity Message Store page appears in the main window.


Configuring Cisco Unity 8.x for the Message Store

From the Cisco Unity System Setup Assistant, you run the Cisco Unity Message Store Configuration wizard fourth to configure Cisco Unity for the message store.

To Configure Cisco Unity for the Message Store


Step 1 On the Configure the Cisco Unity System for the Message Store page, click Next. (Note that you should be logged on to Windows with the Cisco Unity installation account.)

Step 2 Confirm that Exchange is running on the partner server that you chose in the "Determining the Partner Exchange Server for Cisco Unity 8.x" section on page 5-6. If Exchange is not running, configuring the message store on the Cisco Unity server will fail.

Step 3 In the Welcome dialog box, click Next.

Step 4 Enter the password for the installation account, and click Next.

Step 5 If you did not create a Cisco Unity administration account in the "Creating the Accounts Required for the Cisco Unity 8.x Installation" section on page 7-2, skip to Step 6. When installation is complete, you will log on to the Cisco Unity Administrator by using the installation account.

If you created a Cisco Unity administration account in the "Creating the Accounts Required for the Cisco Unity 8.x Installation" section on page 7-2, specify the account:

a. Click Change.

b. In the Select User dialog box, double-click the name of the Cisco Unity administration account.

Step 6 Click Next.

Step 7 In the Select Partner Message Store dialog box, click the version of Exchange installed on the partner Exchange server, and click Next.

Step 8 Uncheck the Disable Active Directory Accounts that Are Created By Cisco Unity check box, and click Next. Then skip to Step 9.

Step 9 In the Select Mailbox Location dialog box, choose the partner Exchange server and the mailbox store in which to create new mailboxes, and click Next.

Step 10 In the Select Active Directory Containers for New Objects dialog box, choose the domain in which you want Cisco Unity to create users and distribution lists.

If you created custom organizational units for users, distribution lists, or locations, click the corresponding Change button to specify them here.

Step 11 Click Next.

Step 12 If you chose Microsoft Exchange 2003 for the partner message store in Step 7, skip to Step 21.

If you chose Microsoft Exchange 2007, continue with Step 13.

Step 13 On the Run Scripts on the Partner Exchange 2007 Server page, do not click Next or Cancel. You will return to the Cisco Unity server to complete the wizard later in this procedure.

Step 14 Copy the file Ex2k7Script_<servername>.ps1 from the Windows desktop to one of the following locations:

A removable disk.

A network location that is accessible either to the partner Exchange server or to another server on which Exchange Management Shell is installed.

Step 15 Log on to a server on which Exchange Management Shell is installed using an account that has the permissions required to run a script in Exchange Management Shell.


Note You must use Exchange Management Shell, not Windows PowerShell, or the script will not complete successfully.


Step 16 Copy the script onto the local server.

Step 17 On the Windows Start menu, click Programs > Microsoft Exchange Server 2007 > Exchange Management Shell, and wait for the Help screen to appear.

Step 18 At the command prompt, enter the full path and filename of the script and press Enter.

If the script is in the current directory, enter .\<filename> to run the script.

Step 19 When the command prompt reappears, exit Exchange Management Shell, and return to the Cisco Unity server to complete the Cisco Unity Message Store Configuration wizard.

Step 20 On the Run Scripts on the Partner Exchange 2007 Server page, click Next.

Step 21 Click OK to stop Cisco Unity services.

Step 22 In the Select How Subscribers Will Be Created dialog box, set how administrators will create Cisco Unity subscriber accounts in the Cisco Unity Administrator:

Create New Accounts
or Import Existing Accounts
Click if administrators will create subscriber accounts either by adding a new user to Exchange or by importing existing user data from Exchange.
You cannot use the Cisco Unity Administrator to create subscribers whose mailboxes are homed in Exchange 2007.
Import Existing Accounts Only

Click if administrators will create subscriber accounts only by importing existing user data from Exchange.


Step 23 Click Next.

Step 24 By default, the account that you created for Cisco Unity directory services appears. If you want to choose a different account, click Change.

Step 25 Specify a password for the account, and click Next.

Step 26 When message store configuration is complete, click Finish.

When the wizard is complete, the Set New Default Passwords page appears in the main window.


Setting New Default Passwords for Cisco Unity 8.x

From the Cisco Unity System Setup Assistant, you run the Password Hardening wizard fifth to set new default passwords for the Default Administrator and the Default Subscriber templates.

To Set New Default Passwords


Step 1 On the Set Default Web and Phone Passwords page, click Next.

Step 2 Follow the on-screen prompts.

When the Password Hardening wizard finishes, the Integrate the Phone System with Cisco Unity page appears in the main window.


Integrating the Phone System with Cisco Unity 8.x

From the Cisco Unity System Setup Assistant, you run the Cisco Unity Telephony Integration Manager (UTIM) sixth to connect Cisco Unity with the phone system.

To Integrate the Phone System with Cisco Unity


Step 1 On the Integrate the Phone System with Cisco Unity page, click Run the Cisco Unity Telephony Integration Manager. (Note that you should be logged on to Windows with the Cisco Unity installation account.)

Step 2 In the right pane of the UTIM, click Create Integration.

Step 3 See the applicable Cisco Unity integration guide for your phone system to complete the integration. (Cisco Unity integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.)

When the integration is complete, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears in the main window.


Testing the Phone System Integration with Cisco Unity 8.x

Test the integration with the phone system. See the Cisco Unity integration guide for your phone system.

Note that you use the Cisco Unity Administrator for part of the integration test. Use the user name and password for the account that you selected to administer Cisco Unity.

Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly in 8.x


Note If you installed Windows Server 2003 using the Cisco Unity Platform Configuration discs, skip this section.


If you created a Cisco Unity administration account as recommended in the "About the Accounts Required for the Cisco Unity 8.x Installation" section on page 7-1, and you log on to Windows by using that account, the changes that the Windows Server 2003 service pack make to the default Internet Explorer security settings cause the Cisco Unity Administrator to display a blank page. Do the following procedure to configure Internet Explorer to display the Cisco Unity Administrator when you log on to Windows by using the administration account.

To Configure Internet Explorer to Display the Cisco Unity Administrator Correctly


Step 1 Log on to the Cisco Unity server by using the Cisco Unity administration account.

Step 2 Right click the Cisco Unity icon in the system tray, and click Launch System Admin.

Step 3 If you are prompted to provide a user name and password, click Cancel.

Step 4 On the Internet Explorer Tools menu, click Internet Options.

Step 5 Click the Security tab.

Step 6 Under Select a Web Content Zone to Specify Its Security Settings, click the Trusted Sites icon.

Step 7 Click Sites.

Step 8 In the Trusted Sites dialog box, in the Add This Website to the Zone field, enter the applicable value depending on whether the Cisco Unity Administrator is set up to use SSL:

Cisco Unity Administrator is set up to use SSL

Enter https:\\<CiscoUnityServerName>

Cisco Unity Administrator is not set up to use SSL

Enter http:\\<CiscoUnityServerName>


Step 9 If the Cisco Unity Administrator is set up to use SSL, check the Require Server Verification (https:) for All Sites in This Zone check box.

If the Cisco Unity Administrator is not set up to use SSL, uncheck the Require Server Verification (https:) for All Sites in This Zone check box.

Step 10 Click Add.

Step 11 Click Close to close the Trusted Sites dialog box.

Step 12 On the Security tab, click Custom Level.

Step 13 In the Security Settings dialog box, change the value of the Reset To list to Low.

Step 14 Click Reset, and click Yes to confirm that you want to change the security settings for this zone.

Step 15 Click OK to close the Security Settings dialog box.

If the Security Settings dialog box does not close:

a. Close the dialog box by clicking the X in the upper-right corner.

b. In the "not responding" message box, click End Now. (The "not responding" message box may take a few seconds to appear.)

Step 16 Restart the Cisco Unity Administrator.


Securing the Cisco Unity 8.x Example Administrator Account Against Toll Fraud

It is possible for a malicious user to dial into Cisco Unity, log on as the Example Administrator by using the default extension and password, and configure Cisco Unity to forward calls to phone numbers for which there are charges or to reconfigure greetings so an operator believes the messaging system is personally accepting collect-call charges. To help secure Cisco Unity against toll fraud, we strongly recommend that you change the phone password for the Example Administrator account after Cisco Unity is installed.

To Change the Password on the Example Administrator Account


Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page.

Step 2 Click the Find icon.

Step 3 On the Find and Select Subscriber page, click Find.

Step 4 Click Example Administrator.

Step 5 In the left pane, click Phone Password.

Step 6 In the right pane, check the User Cannot Change Password check box.

Step 7 Check the Password Never Expires check box.

Step 8 Under Reset Phone Password, enter and confirm a new password by using digits 0 through 9.

We recommend that you enter a long and nontrivial password; 20 digits or more is desirable. (The minimum length of the password is set on the Subscribers > Account Policy > Phone Password Restrictions page.) In a nontrivial password:

The digits are not all the same (for example, 9999).

The digits are not consecutive (for example, 1234).

The password is not the same as the extension assigned to the example account.

The password does not spell the name of the example account, the name of the company, the name of the IT manager, or any other obvious words.

Step 9 Click the Save icon.

Step 10 Close the Cisco Unity Administrator.


Moving the Data Store Databases and Transaction Logs for Cisco Unity 8.x

The Cisco Unity data store includes several databases and their corresponding transaction logs. Because the Cisco Unity and Reports databases and their transaction logs are the fastest-growing data store files, you place them on the system in a location that makes optimum use of system storage capacity.

As you do the procedure in this section, if applicable, see the drive locations you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-4.

For more information on moving SQL Server, SQL Server Express, or MSDE databases and transaction logs, see Microsoft documentation.

Do the applicable procedure depending on which version of SQL Server is installed on the Cisco Unity server:

To Move the SQL Server or SQL Server Express Databases and Transaction Logs (SQL Server 2005 or SQL Server 2005 Express Only)

To Move the SQL Server or MSDE Databases and Transaction Logs (SQL Server 2000 or MSDE 2000 Only)


Note To determine which version of SQL Server is installed, see the Cisco Unity Data Store disc. If the disc is labeled "Cisco Unity Data Store 2005," SQL Server 2005 or SQL Server 2005 Express is installed. If the disc is labeled "Cisco Unity Data Store 2000," SQL Server 2000 or MSDE 2000 is installed.


To Move the SQL Server or SQL Server Express Databases and Transaction Logs (SQL Server 2005 or SQL Server 2005 Express Only)


Step 1 Stop Cisco Unity. (Right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if the Cisco Unity icon is not available, browse to the CommServer directory and double-click AvCsTrayStatus.exe.)

Step 2 Stop the Cisco Unity tray icon. Right-click the Cisco Unity icon in the system tray, then click Exit.

Step 3 Stop and disable the AvCsGateway service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, right-click AvCsGateway, and click Properties.

c. Click Stop.

d. In the Startup Type list, click Disabled.

e. Click OK to close the Properties dialog box.

f. Close the Services MMC.

Step 4 Determine the location of the ReportDB and UnityDb databases:

a. On the Windows Start menu, click Programs > Microsoft SQL Server 2005 > SQL Server Management Studio.

b. In the Connect to Server dialog box:

In the Server Type list, select Database Engine.

In the Server Name list, select the name of this Cisco Unity server.

In the Authentication list, select Windows Authentication.

c. Click Connect.

d. In the left pane, expand <server_name> > Databases.

e. In the left pane, right-click ReportDb, and click Properties.

f. In the left pane of the Database Properties - ReportDb dialog box, click Files.

g. In the right pane of the Database Properties - ReportDb dialog box, make note of the value in the Path column.

h. Close the Database Properties - ReportDb dialog box.

i. Repeat Step e. through Step h. to determine the location of the UnityDb database.

Step 5 Detach the ReportDb and UnityDb databases:

a. In the left pane of SQL Server Management Studio, right-click ReportDb, and click Tasks > Detach.

b. In the right pane of the Detach Database dialog box, for ReportDb, check the Drop Connections check box.

c. Click OK to detach the ReportDB database.

d. Click OK to confirm.

e. Repeat Step a. through Step d. to detach the UnityDb database.

Step 6 In Windows Explorer, create the new directories for Cisco Unity data and for transaction logs on the drive locations you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-4. Use directory names that are easy to remember, for example:

UnityDb.mdf and ReportDb.mdf

<Database destination drive>\<Path>\UnityData

ReportDb_log.ldf and UnityDb_log.ldf

<Log file destination drive>\<Path>\UnityLogs


Step 7 In Windows Explorer, move UnityDb.mdf and ReportDb.mdf from the location that you determined in Step 4 to the new directory for Cisco Unity databases.

Step 8 In Windows Explorer, move ReportDb_log.ldf and UnityDb_log.ldf from the location that you determined in Step 4 to the new directory for Cisco Unity transaction logs.

Step 9 Reattach the databases:

a. In the left pane of SQL Server Management Studio, right-click Databases, and click Attach.

b. In the right pane of the Attach Databases dialog box, click Add.

c. In the Locate Database Files dialog box, browse to the new location of the ReportDb.mdf file, click the filename, and click OK.

d. In the Attach Databases dialog box, under "ReportDb Database Details," in the ReportDb_log.LDF row, in the Current File Path column, click "..."

e. In the Locate Database Files dialog box, browse to the new location of the ReportDb_log.LDF, click the filename, and click OK.

f. Repeat Step b. through Step e. for the UnityDb database and log file.

g. In the Attach Databases dialog box, click OK.

h. Close Microsoft SQL Server Management Studio.

Step 10 Restart and re-enable the AvCsGateway service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, right-click AvCsGateway, and click Properties.

c. In the Startup Type list, click Automatic.

d. Click Apply.

e. Click Start.

f. When the service finishes starting, click OK to close the Properties dialog box.

g. Close the Services MMC.

Step 11 On the Windows Start menu, click Programs > Startup > AvCsTrayStatus to restart the Cisco Unity tray icon.

Step 12 When the tray icon appears in the Windows taskbar, use it to restart Cisco Unity.


To Move the SQL Server or MSDE Databases and Transaction Logs (SQL Server 2000 or MSDE 2000 Only)


Step 1 Stop Cisco Unity. (Right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if the Cisco Unity icon is not available, browse to the CommServer directory and double-click AvCsTrayStatus.exe.)

Step 2 Stop the Cisco Unity tray icon. Right-click the Cisco Unity icon in the system tray, then click Exit.

Step 3 Stop and disable the AvCsGateway service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, right-click AvCsGateway, and click Properties.

c. Click Stop.

d. In the Startup Type list, click Disabled.

e. Click OK to close the Properties dialog box.

f. Close the Services MMC.

Step 4 Detach the ReportDB and UnityDb databases:

a. On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

b. In the left pane, expand Microsoft SQL Servers > SQL Server Group > (local) (Windows NT) > Databases.

c. Right-click ReportDb, and click All Tasks > Detach Database.

d. If the OK button is unavailable, click Clear, and click OK to confirm that you want to clear connections.

e. Click OK to detach the ReportDB database.

f. Click OK to confirm.

g. Repeat Step c. through Step f. to detach the UnityDb database.

Step 5 Close SQL Server Enterprise Manager.

Step 6 In Windows Explorer, create the new directories for Cisco Unity data and for transaction logs on the drive locations you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-4. Use directory names that are easy to remember, for example:

UnityDb.mdf and ReportDb.mdf

<Database destination drive>\<Path>\UnityData

ReportDb_log.ldf and UnityDb_log.ldf

<Log file destination drive>\<Path>\UnityLogs


Step 7 In Windows Explorer, move UnityDb.mdf and ReportDb.mdf from Program Files\Microsoft SQL Server\MSSQL\Data to the new directory for Cisco Unity databases.

Step 8 In Windows Explorer, move ReportDb_log.ldf and UnityDb_log.ldf from Program Files\Microsoft SQL Server\MSSQL\Data to the new directory for Cisco Unity transaction logs.

Step 9 Using OSQL, reattach the databases:


Caution If you put the databases and the transaction log in separate locations, as recommended for most systems, you must use OSQL to reattach the databases because SQL Server Enterprise Manager does not support attaching a database when the corresponding log file is not in the same directory.

a. On the Windows Start menu, click Run.

b. Run cmd.

c. Start OSQL by entering OSQL -E on the command line.


Caution Use -E, not -e.

d. Enter
use master
and press Enter.

e. Enter
go
and press Enter.

f. Enter
EXEC sp_attach_db 'UnityDb', '<Database destination drive>\<New database directory path>\UnityDb.mdf', '<Log file destination drive>\<New log file directory path>\UnityDb_log.ldf'
and press Enter.

g. Enter
go
and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step f. and Step g. with the correct information.

h. Enter
EXEC sp_attach_db 'ReportDb', '<Database destination drive>\<New database directory path>\ReportDb.mdf', '<Log file destination drive>\<New log file directory path>\ReportDb_log.ldf'
and press Enter.

i. Enter
go
and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step h. and Step i. with the correct information.

Step 10 Enter
exit
and press Enter to close OSQL.

Step 11 On the Windows Start menu, click Programs > Startup > AvCsTrayStatus to restart the Cisco Unity tray icon.

Step 12 When the tray icon appears in the Windows taskbar, use it to restart Cisco Unity.


Excluding Selected Directories from Virus Scanning for Cisco Unity 8.x


Note If antivirus software is not installed on the Cisco Unity server, skip this section.


You exclude selected directories from scanning to improve Cisco Unity performance and reliability.

To Exclude Selected Directories from Virus Scanning


Step 1 See the antivirus software Help for instructions on excluding directories from scanning.

Step 2 Exclude the following directories from virus scanning:

The directory in which Cisco Unity is installed (Commserver by default), and all subdirectories.

When the Unity Message Repository (UMR) is stored on a partition other than the partition that contains Cisco Unity program files, the directory that contains the UMR (Commserver by default).

The directory that contains the files UnityDB.mdf and UnityDb_log.ldf.

The directory specified in the Temp system variable for the message store services account. (To find this directory, log on as the message store services account. Open a command-prompt window, and run the set temp command.)

Directories and files recommended by Microsoft in Knowledge Base article 309422, Guidelines for Choosing Antivirus Software to Run on the Computers That Are Running SQL Server.

When Exchange Server 2003 is installed on the Cisco Unity server:

When the Cisco Unity Voice Connector is installed on the Cisco Unity server, the directory where the Cisco Unity Voice Gateway is installed (Voicegateway by default), and all subdirectories.

Directories and files recommended by Microsoft in Knowledge Base article 823166, Overview of Exchange Server 2003 and Antivirus Software.

Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.


Caution Do not configure antivirus software to block WAV attachments, or voice messages will be stripped of their recordings.


Installing the Latest Microsoft Service Packs and Updates on the Cisco Unity 8.x Server

You install the latest Microsoft service packs that has been qualified for use with Cisco Unity, if any, as well as the corresponding updates, to enhance the security of the Cisco Unity server. Do the following procedures.

To Install the Latest Microsoft Service Packs, If Any


Follow the instructions that you printed or downloaded when you downloaded the service pack.


To Install the Latest Microsoft Updates Recommended for Use with Cisco Unity


Follow the instructions in Software Installed by the Cisco Unity Server Updates Wizard.


Re-enabling Antivirus Services on the Cisco Unity 8.x Server


Note If antivirus software is not installed on the Cisco Unity server, skip this section.


You re-enable antivirus services now that you have completed all of the software installations that could have been affected if the services were running.

To Re-enable and Start Antivirus Services


Step 1 See the antivirus software documentation to determine the names of the antivirus services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Re-enable and start each antivirus service:

a. In the right pane, double-click the service.

b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.

c. Click Start to start the service.

d. Click OK to close the Properties dialog box.

Step 4 When the services have been re-enabled, close the Services MMC.


Securing the Cisco Unity 8.x Software and the Cisco Unity Server

We strongly recommend that you secure the Cisco Unity software and the Cisco Unity server. See the Security Guide for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/security/guide/8xcusecx.html.