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Documentation Guide for Cisco Unity Release 8.x

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Documentation Guide for Cisco Unity Release 8.x

Table Of Contents

Documentation Guide for Cisco Unity Release 8.x

General Information

Compatibility Information

Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations

SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

Documentation Roadmaps

Documentation Guide for Cisco Unity

Licensing Information

Licenses for Open-Source Software Included in Cisco Unity

Release Notes

Release Notes for Cisco Security Agent for Cisco Unity

Release Notes for Cisco Security Agent for Cisco Unity Bridge

Release Notes for Cisco Unity

Release Notes for Cisco Unity Bridge

Release Notes for Cisco Unity-CM TSP

Release Notes for Cisco Unity Mobile Message Access for BlackBerry

Release Notes for Cisco Unity ViewMail for Microsoft Outlook

Release Notes for Cisco Unity Voice Connector for Microsoft Exchange

Design

Design Guides

Cisco Unity Bridge Design Guide

Install and Upgrade

Install and Upgrade Guides

Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Setup Assistant

Installation and Administration Guide for the Speech Connect for Cisco Unity Feature

Installation Guide for Cisco Unity

Installation Guide for Cisco Unity Bridge

Networking Options Requirements for Cisco Unity

Readme File for the Speech Connect for Cisco Unity Feature

Reconfiguration and Upgrade Guide for Cisco Unity

Software Installed by the Cisco Unity Server Updates Wizard

Supported Hardware and Software, and Support Policies for Cisco Unity

System Requirements, and Supported Hardware and Software for Cisco Unity Bridge

System Requirements for Cisco Unity

Regulatory Compliance and Safety Information for Cisco Unity

Use the Installation Guide That Matches the Cisco Unity 8.x Configuration

Configure

Configuration Guides

Cisco Unity Integration Guides for Various Phone Systems

Feature Guides

Failover Configuration and Administration Guide for Cisco Unity

Networking Guide for Cisco Unity

Networking Guide for Cisco Unity Bridge

Maintain and Operate

End-User Guides

User Guide for Accessing Cisco Unity Voice Messages in an Email Client

User Guide for Mobile Message Access for BlackBerry

User Guide for the Cisco Unity Assistant Web Tool

User Guide for the Cisco Unity Inbox Web Tool

User Guide for the Cisco Unity Phone Interface

Maintain and Operate Guides

Interface Reference Guide for the Cisco Unity Administrator

Maintenance Checklists for Active Directory on a Cisco Unity System with Microsoft Exchange as the Message Store

Maintenance Checklists for Cisco Unity AMIS Networking (with Microsoft Exchange)

Maintenance Checklists for Cisco Unity Bridge Networking

Maintenance Checklists for Cisco Unity Failover

Maintenance Checklists for Cisco Unity Phone System Integrations

Maintenance Checklists for Cisco Unity VPIM Networking

Maintenance Checklists for Microsoft Exchange on a Cisco Unity System

Maintenance Guide for Cisco Unity

Security Guide for Cisco Unity

System Administration Guide for Cisco Unity

Troubleshoot and Alerts

Troubleshooting Guides

Troubleshooting Guide for Cisco Unity

White Papers


Documentation Guide for Cisco Unity Release 8.x


Revised September 7, 2010 (Originally published February 2, 2010)

This document describes the pieces that make up the Cisco Unity 8.x documentation set.

General Information

Design

Install and Upgrade

Configure

Maintain and Operate

Troubleshoot and Alerts

White Papers

Cisco Unity documentation is provided on Cisco.com in HTML and PDF formats at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html.

General Information

Compatibility Information

Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations

Contains the supported version combinations for Cisco Unity and the software on subscriber workstations.

The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html.

SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

Contains the supported version combinations for SCCP integrations with Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express.

The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html.

SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

Contains the supported version combinations for SIP trunk integrations with Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express.

The matrix is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html.

Documentation Roadmaps

Documentation Guide for Cisco Unity

Describes the pieces that make up the Cisco Unity documentation set and lists the documents that are required to correctly install and configure a Cisco Unity system.

A printed version of the guide is shipped with Cisco Unity, and it is also available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/documentation/guide/8xcudg.html.

Licensing Information

Licenses for Open-Source Software Included in Cisco Unity

Lists the open-source software used in Cisco Unity and the licenses covering the software.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/open/source/8xcuopsc.html.

Release Notes

Release Notes for Cisco Security Agent for Cisco Unity

Contain information on upgrading to the latest version of Cisco Security Agent for Cisco Unity, new and changed functionality, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Security Agent for Cisco Unity Bridge

Contain information on upgrading to the latest version of Cisco Security Agent for Cisco Unity Bridge, new and changed functionality, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity

Contain information on upgrading to the latest version of Cisco Unity, new and changed requirements and support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity Bridge

Contain information on upgrading to the latest version of the Cisco Unity Bridge, new and changed requirements and support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity-CM TSP

Contain information on upgrading to the latest version of the Cisco Unity-CM TSP (TAPI service provider), new and changed functionality, limitations and restrictions, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity Mobile Message Access for BlackBerry

Contain information on upgrading to the latest version of Cisco Unity Mobile Message Access for BlackBerry, new and changed functionality, limitations and restrictions, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity ViewMail for Microsoft Outlook

Contain information on upgrading to the latest version of Cisco Unity ViewMail for Microsoft Outlook, new and changed functionality, limitations and restrictions, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Release Notes for Cisco Unity Voice Connector for Microsoft Exchange

Contain information on upgrading to the latest version of the Cisco Unity Voice Connector for Microsoft Exchange, new and changed functionality, limitations and restrictions, and open and resolved caveats.

Release notes for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Design

Design Guides

Cisco Unity Bridge Design Guide

Provides design guidelines for planning a deployment of a Cisco Unity Bridge system. The focus of the guide is a discussion of the implications of the design decisions that can be made, with pointers to specific configuration information in other documents.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/design/guide/bdg.html.

Install and Upgrade

Install and Upgrade Guides

Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Setup Assistant

Lists the Microsoft Windows components and other software that are installed by the Cisco Unity Platform Configuration discs and by using the Cisco Unity System Setup Assistant.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/pcd/cupcd.html.

Installation and Administration Guide for the Speech Connect for Cisco Unity Feature

Contains information and instructions that system administrators use to install and administer the Speech Connect feature.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscigx.html.

Installation Guide for Cisco Unity

Contains information and instructions for installing a new Cisco Unity server.


Note The Installation Guide for Cisco Unity also contains a high-level task list that leads you through the complete installation of the Cisco Unity system—from installing and configuring the Cisco Unity server; to populating the Cisco Unity system with subscriber and call management data; to setting up optional features, such as networking and failover; to backing up Cisco Unity. The list contains tasks that reference instructions in Cisco Unity documentation other than the Installation Guide for Cisco Unity, so if you do not use the list, the installation will not be successful.


There are four versions of the installation guide, each containing instructions for a specific configuration. Confirm that you are using the correct version of the guide for the Cisco Unity configuration that you are installing. (See Use the Installation Guide That Matches the Cisco Unity 8.x Configuration at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/correct_ig/8xcuigcrct.html.)

The installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Installation Guide for Cisco Unity Bridge

Contains instructions for installing software on the Cisco Unity Bridge server.


Note The Installation Guide for Cisco Unity Bridge contains a high-level list of tasks for installing a new Cisco Unity Bridge correctly. The tasks reference detailed instructions in the Installation Guide for Cisco Unity Bridge and in other Bridge documentation.


All versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Networking Options Requirements for Cisco Unity

Lists the version and compatibility requirements for installing additional Cisco Unity servers, and for adding or combining networking options on a Cisco Unity system.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cunetoptionsreqs.html.

Readme File for the Speech Connect for Cisco Unity Feature

Contains high-level feature information and requirements for the Speech Connect for Cisco Unity feature.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/cuscreadme.html.

Reconfiguration and Upgrade Guide for Cisco Unity

Contains information and instructions for upgrading the Cisco Unity server, adding or changing features, changing the Cisco Unity configuration, and uninstalling Cisco Unity. The guide also contains information and instructions for getting Cisco Unity and Exchange onto separate servers and for upgrading Exchange.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurugx.html.

Software Installed by the Cisco Unity Server Updates Wizard

Lists the Microsoft updates that are installed automatically when the Cisco Unity Server Updates wizard is run. (A new version of the wizard is posted about every month on Cisco.com; each version contains existing updates from previous versions in addition to any new updates that are applicable to Cisco Unity.) Also lists the version of Cisco Security Agent for Cisco Unity that the Cisco Unity Server Updates wizard can optionally install.

The document is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Supported Hardware and Software, and Support Policies for Cisco Unity

Lists the hardware and software that are supported for use with Cisco Unity, and the applicable support policies.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/support/8xcusupp.html.

System Requirements, and Supported Hardware and Software for Cisco Unity Bridge

Lists the requirements for installing the Cisco Unity Bridge server, and the hardware and software that are supported for use with the Bridge.

Documents for all versions are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

System Requirements for Cisco Unity

Lists the requirements for installing the Cisco Unity system.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/requirements/8xcusysreq.html.

Regulatory Compliance and Safety Information for Cisco Unity

Contains international regulatory compliance information and translated safety warnings. Use in conjunction with the Installation Guide for Cisco Unity, the Installation Guide for Cisco Unity Bridge, and the Troubleshooting Guide for Cisco Unity.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/regulatory/compliance/RegComp.html.

Use the Installation Guide That Matches the Cisco Unity 8.x Configuration

Contains a list of the four versions of the Installation Guide for Cisco Unity and describes the applicable Cisco Unity configuration for each guide. Refer to the document to confirm that you are using the correct version of the guide for the Cisco Unity 8.x configuration that you are installing.

A printed version of the list is shipped with Cisco Unity 8.x, and it is also available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/correct_ig/8xcuigcrct.html.

Configure

Configuration Guides

Cisco Unity Integration Guides for Various Phone Systems

Each guide contains technical information and instructions for configuring a specific phone system and the Cisco Unity system to work together.

The guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

Feature Guides

Failover Configuration and Administration Guide for Cisco Unity

Contains information and instructions for configuring, administering, and modifying failover on the Cisco Unity system.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/failover/guide/8xcufgx.html.

Networking Guide for Cisco Unity

Contains detailed discussions of the various networking options available in Cisco Unity, and explains how to set them up.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/networking/guide/8xcunetx.html.

Networking Guide for Cisco Unity Bridge

Contains detailed discussions of and instructions for configuring, maintaining, upgrading, and troubleshooting Bridge Networking on Cisco Unity and the Cisco Unity Bridge.

All versions of the guide are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Maintain and Operate

End-User Guides

User Guide for Accessing Cisco Unity Voice Messages in an Email Client

Contains instructions and information on accessing Cisco Unity voice messages in an email client. The guide also contains information on how to use Cisco Unity ViewMail for Microsoft Outlook to manage messages.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/user/guide/email/8xcuugemlx.html.

User Guide for Mobile Message Access for BlackBerry

Contains instructions and information on accessing Cisco Unity voice messages by using a BlackBerry device.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/blackberry/5xcuugbb.html.

User Guide for the Cisco Unity Assistant Web Tool

Contains instructions and information on personalizing Cisco Unity settings in the Cisco Unity Assistant web tool.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/user/guide/assistant/8xcuugasstx.html.

User Guide for the Cisco Unity Inbox Web Tool

Contains instructions and information on managing messages in the Cisco Unity Inbox web tool.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/user/guide/inbox/8xcuuginbxx.html.

User Guide for the Cisco Unity Phone Interface

Contains instructions and information on managing messages and personalizing Cisco Unity settings by using the phone interface (also known as the TUI).

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/user/guide/phone/8xcuugphonex.html.

Maintain and Operate Guides

Interface Reference Guide for the Cisco Unity Administrator

Provides full definitions—including default values, and minimum and maximum values (where applicable)—for all fields in the Cisco Unity Administrator application. The material is arranged according to the graphical user interface (GUI) pages in the application, with chapters for each main area of the interface and sections for each page.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/interface_reference/guide/8xcugrgx.html.

Maintenance Checklists for Active Directory on a Cisco Unity System with Microsoft Exchange as the Message Store

Contains tasks required to ensure that Cisco Unity and Active Directory function correctly together when Exchange is the message store.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuad_chklst.pdf.

Maintenance Checklists for Cisco Unity AMIS Networking (with Microsoft Exchange)

Contains tasks required to ensure that Cisco Unity AMIS Networking functions correctly.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuamise_chklst.pdf.

Maintenance Checklists for Cisco Unity Bridge Networking

Contains tasks required to ensure that Cisco Unity Bridge Networking functions correctly.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cubridgeex_chklst.pdf.

Maintenance Checklists for Cisco Unity Failover

Contains tasks required to ensure that Cisco Unity failover functions correctly.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cufo_chklst.pdf.

Maintenance Checklists for Cisco Unity Phone System Integrations

Contains tasks required to ensure that a PIMG/TIMG integration or a Cisco Unified Communications Manager integration functions correctly.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuinteg_chklst.pdf.

Maintenance Checklists for Cisco Unity VPIM Networking

Contains tasks required to ensure that Cisco Unity VPIM Networking functions correctly.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

Maintenance Checklists for Cisco Unity VPIM Networking with the Interoperability Gateway for Microsoft Exchange at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuvpimig_chklst.pdf.

Maintenance Checklists for Cisco Unity VPIM Networking with the Voice Connector for Microsoft Exchange at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuvpimex_chklst.pdf.

Maintenance Checklists for Microsoft Exchange on a Cisco Unity System

Contains tasks required to ensure that Cisco Unity functions correctly with Exchange as the message store.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion dates online in the editable fields.

The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/maintenance/checklists/cuexch_chklst.pdf.

Maintenance Guide for Cisco Unity

Contains information and instructions for monitoring the Cisco Unity system to ensure that the hardware, software, and database are functioning properly and are up to date; and for keeping the system operating properly, including periodic testing and repairs.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/maintenance/guide/8xcumgx.html.

Security Guide for Cisco Unity

Contains information related to security issues, including: securing Cisco Unity hardware and software; setting up appropriate authentication and password policies; understanding accounts and permissions; and securing voice messages.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/security/guide/8xcusecx.html.

System Administration Guide for Cisco Unity

Introduces you to the Cisco Unity Administrator (the administration interface) and explains how to customize and maintain the Cisco Unity system after Cisco Unity is installed.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/administration/guide/8xcusagx.html.

Troubleshoot and Alerts

Troubleshooting Guides

Troubleshooting Guide for Cisco Unity

Contains information on specific problems, possible causes of the problems, and procedures to resolve the problems.

The guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/troubleshooting/guide/8xcutsgx.html.

White Papers

Contain detailed, highly technical information to deepen understanding of complex aspects of the Cisco Unity system, focusing on issues such as security best practices, monitoring performance, and Cisco Unity data architecture.

White papers are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.