User Guide for the Cisco Unity Inbox Web Tool (Release 5.x with Microsoft Exchange)
The Cisco Unity Inbox Web Tool
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The Cisco Unity Inbox Web Tool

Table Of Contents

The Cisco Unity Inbox Web Tool

About the Cisco Unity Inbox Web Tool

Configuring Your Browser

Accessing the Cisco Unity Inbox Web Tool


The Cisco Unity Inbox Web Tool


About the Cisco Unity Inbox Web Tool

Configuring Your Browser

Accessing the Cisco Unity Inbox Web Tool

About the Cisco Unity Inbox Web Tool

The Cisco Unity Inbox web tool allows you to listen to, compose, reply to, forward, and delete voice messages. Voice messages are presented in the Cisco Unity Inbox, along with receipts. When you also have the fax option, you can use the Cisco Unity Inbox to manage faxes as well. (Neither e-mail messages nor system broadcast messages are presented in the Cisco Unity Inbox.)


Note The Cisco Unity Inbox does not refresh the display automatically; you must click the Refresh Message List icon periodicals to check for new messages.


By default, ten messages are presented at a time, though you can change the number for each session by clicking a different value in the Messages Per Page list. When the number of messages in the Cisco Unity Inbox exceeds the value specified in the Messages Per Page list, click the arrows or the page number at the bottom of the page to navigate to additional Cisco Unity Inbox pages.

By clicking the applicable icon on each Cisco Unity Inbox page, you can sort and delete the messages on the page, and compose and listen to voice messages. You use the Media Master, which is displayed in each message, to play and record messages in the Cisco Unity Inbox. (See also Working with the Media Master, page 5.)


Tip Talk to your Cisco Unity administrator if you experience performance or sound-quality issues when playing messages through multimedia speakers in a low-bandwidth environment.


Access to the Cisco Unity Inbox is provided through the Cisco Personal Communications Assistant (PCA) website.


Note Your Internet browser must be set up to use the Cisco PCA. (See also Configuring Your Browser.)


We welcome your feedback about Cisco Unity. Click the Feedback link in the top right corner of the Cisco Unity web tool pages. In the form that opens, enter any information that you want to send to us about Cisco Unity, then click Submit.

Configuring Your Browser

Although it is likely that your Cisco Unity administrator has already done so for the computer that you use at the office, note that in order to use the Cisco PCA website to access the Cisco Unity web tools, your browser must be configured to:

Enable Active scripting.

Download and run ActiveX controls.

Enable Java scripting.

Accept all cookies.

Automatically check for newer versions of temporary Internet files.

Enable Medium-High privacy.

Keep this in mind if your organization offers remote access to the Cisco PCA, and you want to set up a computer at home to access the Cisco PCA. (Talk to your Cisco Unity administrator about using the Cisco PCA across a firewall.)

Accessing the Cisco Unity Inbox Web Tool

This section contains two procedures:

To Access the Cisco Unity Inbox

To Access Cisco Unity Inbox Help

To Access the Cisco Unity Inbox


Step 1 Go to http://<Cisco Unity server>/ciscopca. (The URL is case sensitive.)


Timesaver Bookmark the Cisco PCA URL so you do not have to enter the web address each time you want to access the Cisco Unity Inbox. (You cannot bookmark the page for the Cisco Unity Inbox.)


Step 2 Enter your credentials:

User Name

Enter the alias for your Windows domain account. (For example, enter tcampbell or enter tcampbell@<domain name>.)

If you enter the full path for your alias (i.e. if you include the domain), you do not need to complete the Domain field.

Password

Enter the password for your Windows domain account.

If you cannot remember your Cisco PCA password, contact your Cisco Unity administrator for assistance.

Domain

Enter the name of the domain in which your Windows domain account resides.

If you entered a full path for your alias in the User Name field, you do not need to enter the domain name here.


Step 3 Under Options, check any or all of the following fields so that you do not have to re-enter your credentials the next time you log on to the Cisco PCA:

Remember Username

Remember Password

Remember Domain

For security reasons, you may wish to enter some or all of your Cisco PCA credentials each time that you log on, especially if you share a computer with others. (Depending on how Cisco Unity is set up, the above options may not be available to you.)

Step 4 On the Cisco PCA Home page, click the Cisco Unity Inbox link.

Step 5 When you are ready, click Log Out in the top right corner of the navigator bar.


To Access Cisco Unity Inbox Help


Step 1 On any Cisco Unity Inbox page, click the Help menu.

Step 2 From the menu, click a topic link.