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User Guide for Mobile Message Access for BlackBerry (Release 1.1)

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User Guide for Mobile Message Access for BlackBerry Release 1.1

Table Of Contents

User Guide for Mobile Message Access for BlackBerry Release 1.1

Introduction

Setting Up the BlackBerry Device to Access Voice Messages in Your Cisco Unity Mailbox

Checking Your Cisco Unity Voice Messages with the BlackBerry Device


User Guide for Mobile Message Access for BlackBerry Release 1.1


Published June 15, 2007

This document contains the following sections:

Introduction

Setting Up the BlackBerry Device to Access Voice Messages in Your Cisco Unity Mailbox

Checking Your Cisco Unity Voice Messages with the BlackBerry Device

Introduction

You can use your BlackBerry device to check voice messages in your Cisco Unity mailbox. Voice messages appear along with other messages in your BlackBerry Inbox.

To check voice messages in your Cisco Unity mailbox, you must set the BlackBerry device to use the BlackBerry browser. In addition, the first time that you use the device to access Cisco Unity voice messages, you will need to specify the phone number that Cisco Unity calls to play your messages. You can change the number at any time.

Note that you cannot use the BlackBerry device to play the voice messages that you may have received or saved before you set up the device.

Setting Up the BlackBerry Device to Access Voice Messages in Your Cisco Unity Mailbox

Before using your BlackBerry device to access Cisco Unity voice messages for the first time, perform the steps in "To Set Up the BlackBerry Device to Access Voice Messages in Your Cisco Unity Mailbox".

To Set Up the BlackBerry Device to Access Voice Messages in Your Cisco Unity Mailbox


Step 1 On the BlackBerry device, confirm that the Default Browser Configuration is set to use the BlackBerry Browser.

Step 2 In the BlackBerry Inbox, click a Cisco Unity voice message, and then click Open.

Step 3 In the message body, select the link and click Get Link from the menu.

Step 4 In the Cisco Unity Voicemail Password field, enter the numeric password that you use to log on to Cisco Unity by phone.

Step 5 In the Number to Call to Play Messages field, enter the phone number of the BlackBerry device or another phone, beginning with any access code needed to make an external call (for example, 9).

Use digits 0 through 9. Do not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1 and the area code. You can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.


Note You cannot enter phone numbers that include plus signs (+). If you are experiencing difficulties with this setting, contact your Cisco Unity administrator.


Step 6 Click Submit.

Step 7 Test your setup:

a. Click Call #.

b. Answer the phone when it rings. Cisco Unity should begin playing the message.

c. If the phone number does not work, click Change #, then repeat Step 4 through Step 7.


Checking Your Cisco Unity Voice Messages with the BlackBerry Device

To Check Cisco Your Cisco Unity Voice Messages with the BlackBerry Device


Step 1 In the BlackBerry Inbox, click a Cisco Unity voice message, and then click Open.

Step 2 In the message body, select the link and click Get Link from the menu.

Step 3 Answer the phone when it rings.

Step 4 Follow the prompts to listen to and manage your messages.

Step 5 After saving or deleting the message, you can:

Follow the system prompts to play another message or log on to Cisco Unity to perform other tasks.

Hang up, and click the Back button on your device to return to the BlackBerry Inbox.